FIND PERSONALIZED JOBS
Sign up to Zippia and discover your career options with your personalized career search.
×
FIND
PERSONALIZED JOBS

CONTENT HAS
BEEN UNLOCKED
Close this window to view unlocked content
or
find interesting jobs in

Log In

Log In to Save

Sign Up to Save

Sign Up to Dismiss

Sign Up

SIGN UP TO UNLOCK CONTENT

or

The email and password you specified are invalid. Please, try again.

Email and password are mandatory

Forgot Password?

Don't have an account? Sign Up

reset password

Enter your email address and we will send you a link to reset your password.

Back to Log In

Log In

Log In to Save

Sign Up to Save

Sign Up to Dismiss

Sign up to save the job and get personalized job recommendations.

Sign up to dismiss the job and get personalized job recommendations.

or

The email and password you specified are invalid. Please, try again.

Email and password are mandatory

Already have an account? Log in

reset password

Enter your email address and we will send you a link to reset your password.

Back to Log In

Company Saved

Answer a few questions and view jobs at that match your preferences.

Where do you want to work?

Job Saved

See your Saved Jobs now

or

find more interesting jobs in

Job Dismissed

Find better matching jobs in

Become A Customer Service Associate

Where do you want to work?

To get started, tell us where you'd like to work.
Sorry, we can't find that. Please try a different city or state.

Working As A Customer Service Associate

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $77,358

    Average Salary

What Does A Customer Service Associate Do

Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.

Duties

Customer service representatives typically do the following:

  • Listen to customers’ questions and concerns, and provide answers or responses
  • Provide information about products and services
  • Take orders, calculate charges, and process billing or payments
  • Review or make changes to customer accounts
  • Handle returns or complaints
  • Record details of customer contacts and actions taken
  • Refer customers to supervisors or more experienced employees

Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email, or live chat.

The specific duties of customer service representatives vary by industry. For example, representatives who work in banks may answer customers’ questions about their accounts. Representatives who work for utility and communication companies may help customers with service problems, such as outages. Those who work in retail stores often handle returns, process refunds, and help customers locate items. Some representatives make changes to customers’ accounts, such as updating addresses or canceling orders. Although selling is not their main job, some representatives may help generate sales while providing information about a product or service.

Customer service representatives typically use a telephone, computer, and other office equipment. For example, representatives who work in call centers answer phone calls and use computers to review and select standard responses from a list of options. Those employed in retail stores use registers to process returns or orders.

Show More

Show Less

How To Become A Customer Service Associate

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

Show More

Show Less

Do you work as a Customer Service Associate?

Customer Service Associate Jobs

NO RESULTS

Aw snap, no jobs found.

Add To My Jobs

Customer Service Associate Career Paths

Do you work as a Customer Service Associate?

Help others decide if this is a good career for them

Average Length of Employment
Customer Associate 1.8 years
Top Employers Before
Cashier 17.9%
Teller 5.7%
Internship 4.7%
Server 3.1%
Volunteer 2.8%
Manager 2.4%
Associate 2.1%
Waitress 2.0%
Hostess 1.9%
Top Employers After
Cashier 10.7%
Teller 6.2%
Internship 4.3%
Server 3.9%
Associate 2.8%
Manager 2.6%
Volunteer 2.2%

Do you work as a Customer Service Associate?

Customer Service Associate Demographics

Gender

Female

62.0%

Male

36.1%

Unknown

1.9%
Ethnicity

White

62.0%

Hispanic or Latino

16.1%

Black or African American

11.7%

Asian

6.8%

Unknown

3.5%
Show More
Foreign Languages Spoken

Spanish

64.4%

French

9.0%

German

3.5%

Arabic

2.4%

Russian

2.0%

Japanese

2.0%

Chinese

1.9%

Portuguese

1.9%

Italian

1.9%

Hindi

1.7%

Mandarin

1.6%

Tagalog

1.1%

Polish

1.1%

Cantonese

1.0%

Vietnamese

0.9%

Urdu

0.8%

Carrier

0.8%

Korean

0.7%

Filipino

0.7%

Greek

0.5%
Show More

Customer Service Associate Education

Schools

University of Phoenix

21.0%

Ultimate Medical Academy - Clearwater

6.6%

Southern New Hampshire University

6.6%

Liberty University

6.4%

Kaplan University

5.7%

Strayer University

5.0%

University of Central Florida

4.6%

Ashford University

4.5%

Northern Virginia Community College

4.2%

West Virginia University

3.8%

American InterContinental University

3.7%

Temple University

3.4%

Eastern Kentucky University

3.3%

University of South Florida

3.2%

Valencia College

3.1%

Grand Canyon University

3.1%

University of North Carolina at Greensboro

3.0%

Florida State University

3.0%

Georgia State University

3.0%

Virginia Commonwealth University

3.0%
Show More
Majors

Business

25.5%

Criminal Justice

7.8%

Psychology

7.6%

Health Care Administration

5.8%

Accounting

5.3%

Nursing

5.3%

General Studies

5.1%

Medical Assisting Services

4.6%

Communication

4.5%

Liberal Arts

3.1%

Computer Science

3.0%

Management

2.9%

Marketing

2.9%

English

2.8%

Biology

2.7%

Education

2.6%

Graphic Design

2.2%

Finance

2.2%

Human Resources Management

2.1%

Sociology

1.9%
Show More
Degrees

Bachelors

35.4%

Other

33.5%

Associate

16.5%

Masters

6.1%

Certificate

5.4%

Diploma

2.1%

License

0.5%

Doctorate

0.4%
Show More

Job type you want
Full Time
Part Time
Internship
Temporary

Real Customer Service Associate Salaries

Job Title Company Location Start Date Salary
Manager, TMC & CSA Channel Strategy United Airlines, Inc. Chicago, IL Oct 18, 2010 $111,840
CSA Patni Americas Inc. Atlanta, GA Mar 01, 2012 $69,500
CSA Patni Americas Inc. Mayfield Heights, OH Mar 01, 2012 $60,400
Customer Service Associate International Private Banking Israel Discount Bank of New York New York, NY Sep 09, 2016 $50,898
Customer Service Associate International Private Banking Israel Discount Bank of New York New York, NY Sep 09, 2015 $50,128
Customer Services Associate (Retirement Products) Ing North America Insurance Corporation Windsor, CT Nov 07, 2011 $42,000
Ecommerce and Customer Service Associate Assembly New York New York, NY May 29, 2015 $37,566
Ecommerce and Customer Service Associate Assembly New York New York, NY Jun 29, 2015 $37,566

No Results

To get more results, try adjusting your search by changing your filters.

Show More

How Would You Rate The Salary Of a Customer Service Associate?

Have you worked as a Customer Service Associate? Help other job seekers by rating your experience as a Customer Service Associate.

Top Skills for A Customer Service Associate

Show More

  1. Customer Service
  2. Store Shelves
  3. Phone Calls
You can check out examples of real life uses of top skills on resumes here:
  • Delivered excellent customer service and assisted in coordinating design events including weddings, birthday parties and business openings.
  • Facilitate customer problems and questions Cash / credit / check / gift card / receipt reconciliation Replenished store shelves Train new associates
  • Provided excellent customer service Answered telephone calls and responded to inquiries.
  • Managed sales floor appearance via display organization.
  • Provide superior customer service Provide inbound/outbound phone support Answer customer inquiries pertaining to coverage determinations and/or appeals Maintain call center performance metrics

How Would You Rate Working As a Customer Service Associate?

Are you working as a Customer Service Associate? Help us rate Customer Service Associate as a Career.

Rank:

Average Salary:

Top 10 Best States for Customer Service Associates

  1. Texas
  2. Rhode Island
  3. New Hampshire
  4. Minnesota
  5. Wisconsin
  6. Massachusetts
  7. New Jersey
  8. Connecticut
  9. Ohio
  10. Wyoming
  • (8,330 jobs)
  • (385 jobs)
  • (819 jobs)
  • (2,307 jobs)
  • (2,299 jobs)
  • (2,650 jobs)
  • (3,448 jobs)
  • (1,048 jobs)
  • (4,850 jobs)
  • (313 jobs)

Top Customer Service Associate Employers

Jobs From Top Customer Service Associate Employers

Customer Service Associate Videos

Career Advice on becoming a Senior Associate - Corporate Law by Helen A (Full Version)

Career Advice on becoming an Associate Curator by Katie M (Full Version)

A Day in the Life of a Physician Associate

Related to your recently viewed content