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Become A Customer Service Associate

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Working As A Customer Service Associate

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $31,350

    Average Salary

What Does A Customer Service Associate Do

A Customer Service Associate is responsible for maintaining customer relationships. They respond to inquiries, document actions, and recommend service quality improvements.

How To Become A Customer Service Associate

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Customer Service Associate jobs

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Customer Service Associate Demographic

Gender

  • Female

    62.0%
  • Male

    36.1%
  • Unknown

    1.9%

Ethnicity

  • White

    79.4%
  • Hispanic or Latino

    11.9%
  • Asian

    6.5%
  • Unknown

    1.6%
  • Black or African American

    0.6%
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Languages Spoken

  • Spanish

    64.6%
  • French

    8.7%
  • German

    3.5%
  • Arabic

    2.8%
  • Japanese

    2.1%
  • Italian

    2.0%
  • Chinese

    1.9%
  • Portuguese

    1.9%
  • Russian

    1.8%
  • Mandarin

    1.7%
  • Hindi

    1.6%
  • Tagalog

    1.1%
  • Cantonese

    1.0%
  • Polish

    1.0%
  • Urdu

    0.9%
  • Korean

    0.8%
  • Vietnamese

    0.8%
  • Carrier

    0.8%
  • Filipino

    0.7%
  • Greek

    0.5%
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Customer Service Associate

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Customer Service Associate Typical Career Paths

Customer Service Associate Education

Customer Service Associate

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Real Customer Service Associate Salaries

Job Title Company Location Start Date Salary
Sales and Customer Service Associate Caribbean & Latin American Group, LLC Coral Gables, FL Sep 27, 2016 $126,000
Manager, TMC & CSA Channel Strategy United Airlines, Inc. Chicago, IL Oct 18, 2010 $111,840
CSA Patni Americas Inc. Atlanta, GA Mar 01, 2012 $69,500
CSA Patni Americas Inc. Mayfield Heights, OH Mar 01, 2012 $60,400
Customer Service Associate International Private Banking Israel Discount Bank of New York New York, NY Sep 09, 2016 $50,898
Customer Service Associate International Private Banking Israel Discount Bank of New York New York, NY Sep 09, 2015 $50,128
Customer Services Associate (Retirement Products) Ing North America Insurance Corporation Windsor, CT Nov 07, 2011 $42,000
Ecommerce and Customer Service Associate Assembly New York New York, NY May 29, 2015 $37,566
Ecommerce and Customer Service Associate Assembly New York New York, NY Jun 29, 2015 $37,566

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Top Skills for A Customer Service Associate

OutstandingCustomerServiceStoreMerchandisePhoneCallsSalesFloorCustomerComplaintsCustomerInquiriesDataEntryCustomerQuestionsCustomerServiceSkillsCustomerServiceIssuesServiceDeskCommunicationSkillsInboundCallsProductKnowledgeSpecialOrdersPOSInternetFrontEndStockShelvesCustomerOrders

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Top Customer Service Associate Skills

  1. Outstanding Customer Service
  2. Store Merchandise
  3. Phone Calls
You can check out examples of real life uses of top skills on resumes here:
  • Job requirements include providing customers with courtesy and outstanding customer service.
  • Maintain thorough knowledge of store merchandise to provide helpful information/advice to customers
  • Initiated service by answering phone calls, recording requests and forwarding relevant issues to management.
  • Job Duties: Measuring and Sizing customers for clothing Inputting customer information into database Pressing Clothing Stocking sales floor
  • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.

Top Customer Service Associate Employers

Customer Service Associate Videos

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A Day in the Life of a Physician Associate

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