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Customer Service Associate Careers

Customer serivce associates are very special people because they know exactly what to say when a customer calls to complain. These workers are also in charge of processing orders and being able to answer any questions that come their way.

Typically, you only need a high school degree to become a customer service associate but you definitely need to have some customer service skills, especially since you'll be dealing with customers on a regular basis.

A lot of the customer service associate job can be learned while you're already on-the-job. Since almost every business gets customer complaints and questions, these jobs are everywhere. In fact, you can find a customer service associate in almost every industry so you get your pick when it comes to applying for a customer service associate position.

There is more than meets the eye when it comes to being a customer service associate. For example, did you know that they make an average of $13.49 an hour? That's $28,049 a year!

Between 2018 and 2028, the career is expected to grow -2% and produce -51,600 job opportunities across the U.S.

What Does a Customer Service Associate Do

There are certain skills that many customer service associates have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed communication skills, computer skills and customer-service skills.

When it comes to the most important skills required to be a customer service associate, we found that a lot of resumes listed 27.1% of customer service associates included company policies, while 15.0% of resumes included efficient service, and 11.1% of resumes included sales floor. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.

When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the customer service associate job title. But what industry to start with? Most customer service associates actually find jobs in the retail and finance industries.

How To Become a Customer Service Associate

If you're interested in becoming a customer service associate, one of the first things to consider is how much education you need. We've determined that 30.5% of customer service associates have a bachelor's degree. In terms of higher education levels, we found that 3.1% of customer service associates have master's degrees. Even though some customer service associates have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a customer service associate. When we researched the most common majors for a customer service associate, we found that they most commonly earn high school diploma degrees or bachelor's degree degrees. Other degrees that we often see on customer service associate resumes include associate degree degrees or diploma degrees.

You may find that experience in other jobs will help you become a customer service associate. In fact, many customer service associate jobs require experience in a role such as cashier. Meanwhile, many customer service associates also have previous career experience in roles such as customer service representative or sales associate.

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Average Salary
$28,049
Average Salary
Job Growth Rate
-2%
Job Growth Rate
Job Openings
238,326
Job Openings

Customer Service Associate Career Paths

Top Careers Before Customer Service Associate

Cashier
23.0 %

Top Careers After Customer Service Associate

Cashier
15.4 %

What is the right job for my career path?

Tell us your goals and we'll match you with the rights job to get there.

Average Salary for a Customer Service Associate

Customer Service Associates in America make an average salary of $28,049 per year or $13 per hour. The top 10 percent makes over $38,000 per year, while the bottom 10 percent under $20,000 per year.
Average Salary
$28,049

Best Paying Cities

City
ascdesc
Average Salarydesc
Portland, ME
Salary Range30k - 40k$35k$34,922
Los Angeles, CA
Salary Range27k - 43k$34k$34,383
New York, NY
Salary Range26k - 42k$34k$33,839
Philadelphia, PA
Salary Range25k - 41k$33k$32,669
Quincy, MA
Salary Range26k - 38k$32k$32,036
Milwaukee, WI
Salary Range25k - 37k$31k$30,726
$21k
$43k

Recently Added Salaries

Job TitleCompanyascdescCompanyascdescStart DateascdescSalaryascdesc
Dr. Delphinium
Customer Service Associate
Customer Service Associate
Dr. Delphinium
Dr. Delphinium
01/30/2021
01/30/2021
$29,21801/30/2021
$29,218
Boss Shop Customer Service/Sales Associate
Boss Shop Customer Service/Sales Associate
Bosselman Enterprises
Bosselman Enterprises
01/30/2021
01/30/2021
$25,04401/30/2021
$25,044
Walgreens
Customer Service Associate
Customer Service Associate
Walgreens
Walgreens
01/29/2021
01/29/2021
$25,71201/29/2021
$25,712
Dhs/Dfcs-Customer Service Associate
Dhs/Dfcs-Customer Service Associate
State of Georgia
State of Georgia
01/29/2021
01/29/2021
$22,52001/29/2021
$22,520
Boss Shop Customer Service/Sales Associate
Boss Shop Customer Service/Sales Associate
Bosselman Enterprises
Bosselman Enterprises
01/29/2021
01/29/2021
$25,04401/29/2021
$25,044
See More Recent Salaries

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Customer Service Associate Resumes

Designing and figuring out what to include on your resume can be tough, not to mention time-consuming. That's why we put together a guide that is designed to help you craft the perfect resume for becoming a Customer Service Associate. If you're needing extra inspiration, take a look through our selection of templates that are specific to your job.

Learn How To Write a Customer Service Associate Resume

At Zippia, we went through countless Customer Service Associate resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

View Detailed Information

Customer Service Associate Demographics

Gender

female

59.7 %

male

35.6 %

unknown

4.7 %

Ethnicity

White

60.5 %

Hispanic or Latino

17.0 %

Black or African American

11.8 %

Foreign Languages Spoken

Spanish

66.7 %

French

7.9 %

German

3.1 %
See More Demographics

Customer Service Associate Education

Majors

Business
23.3 %

Degrees

High School Diploma

32.4 %

Bachelors

30.5 %

Associate

20.2 %
See More Education Info
Job type you want
Full Time
Part Time
Internship
Temporary

Top Skills For a Customer Service Associate

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 27.1% of customer service associates listed company policies on their resume, but soft skills such as communication skills and computer skills are important as well.

Best States For a Customer Service Associate

Some places are better than others when it comes to starting a career as a customer service associate. The best states for people in this position are Connecticut, California, Maine, and New York. Customer service associates make the most in Connecticut with an average salary of $36,283. Whereas in California and Maine, they would average $35,013 and $34,703, respectively. While customer service associates would only make an average of $33,710 in New York, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. Maine

Total Customer Service Associate Jobs:
1,234
Highest 10% Earn:
$44,000
Location Quotient:
1.5
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

2. Ohio

Total Customer Service Associate Jobs:
7,729
Highest 10% Earn:
$46,000
Location Quotient:
1.22
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

3. Pennsylvania

Total Customer Service Associate Jobs:
7,962
Highest 10% Earn:
$50,000
Location Quotient:
1.1
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
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Top Customer Service Associate Employers

We've made finding a great employer to work for easy by doing the hard work for you. We looked into employers that employ customer service associates and discovered their number of customer service associate opportunities and average salary. Through our research, we concluded that Lowe's was the best, especially with an average salary of $26,432. Walmart follows up with an average salary of $26,289, and then comes Walgreens with an average of $27,203. In addition, we know most people would rather work from home. So instead of having to change careers, we identified the best employers for remote work as a customer service associate. The employers include WW Grainger, T-Mobile, and Fiserv

1. Lowe's
4.5
Avg. Salary: 
$26,432
Customer Service Associates Hired: 
21,364+
2. Walmart
4.9
Avg. Salary: 
$26,289
Customer Service Associates Hired: 
10,108+
3. Walgreens
4.8
Avg. Salary: 
$27,203
Customer Service Associates Hired: 
7,313+
4. J. C. Penney
4.2
Avg. Salary: 
$26,237
Customer Service Associates Hired: 
5,292+
5. Wawa
4.8
Avg. Salary: 
$25,361
Customer Service Associates Hired: 
4,280+
6. The Home Depot
4.9
Avg. Salary: 
$25,973
Customer Service Associates Hired: 
2,999+
Updated October 2, 2020