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Become A Customer Service Associate

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Working As A Customer Service Associate

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships

  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $31,350

    Average Salary

What Does A Customer Service Associate Do

Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.

Duties

Customer service representatives typically do the following:

  • Listen to customers’ questions and concerns, and provide answers or responses
  • Provide information about products and services
  • Take orders, calculate charges, and process billing or payments
  • Review or make changes to customer accounts
  • Handle returns or complaints
  • Record details of customer contacts and actions taken
  • Refer customers to supervisors or more experienced employees

Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email, or live chat.

The specific duties of customer service representatives vary by industry. For example, representatives who work in banks may answer customers’ questions about their accounts. Representatives who work for utility and communication companies may help customers with service problems, such as outages. Those who work in retail stores often handle returns, process refunds, and help customers locate items. Some representatives make changes to customers’ accounts, such as updating addresses or canceling orders. Although selling is not their main job, some representatives may help generate sales while providing information about a product or service.

Customer service representatives typically use a telephone, computer, and other office equipment. For example, representatives who work in call centers answer phone calls and use computers to review and select standard responses from a list of options. Those employed in retail stores use registers to process returns or orders.

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How To Become A Customer Service Associate

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Customer Service Associate Jobs

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Customer Service Associate Career Paths

Customer Service Associate
Crew Member Specialist
Account Manager
5 Yearsyrs
Warehouse Associate Warehouse Manager General Manager
Area Manager
7 Yearsyrs
Front Desk Clerk Night Auditor Front Desk Supervisor
Assistant General Manager
5 Yearsyrs
Pharmacist Technician Technician Service Manager
Branch Manager
6 Yearsyrs
Specialist Project Manager Program Manager
Business Development Manager
9 Yearsyrs
Medical Assistant Office Manager
Business Manager
7 Yearsyrs
Call Center Representative Call Center Supervisor
Call Center Manager
6 Yearsyrs
Specialist Account Manager Sales Manager
Director Of Sales
10 Yearsyrs
Office Manager General Manager
District Manager
7 Yearsyrs
Home Health Aid Security Officer Account Manager
District Sales Manager
7 Yearsyrs
Office Manager Operations Manager
General Manager
7 Yearsyrs
Service Representative Account Manager Sales Consultant
Internet Sales Manager
6 Yearsyrs
Home Health Aid Patient Care Technician Medical Assistant
Office Manager
5 Yearsyrs
Security Officer Service Technician Service Manager
Operations Manager
7 Yearsyrs
Warehouse Associate Security Officer Account Manager
Sales Account Manager
6 Yearsyrs
Technician Operations Manager Account Executive
Sales And Marketing Manager
6 Yearsyrs
Pharmacist Technician Office Manager Account Manager
Sales Manager
5 Yearsyrs
Security Officer Technician Service Technician
Service Manager
7 Yearsyrs
Crew Member General Manager Account Executive
Territory Manager
7 Yearsyrs
Machine Operator Production Supervisor Warehouse Supervisor
Warehouse Manager
5 Yearsyrs
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Help others decide if this is a good career for them

Average Length of Employment
Customer Service Associate Lead 3.1 years
Customer Service Trainer 3.0 years
Customer Service Department 2.9 years
Customer Service Clerk 2.6 years
Customer Service Specialist 2.5 years
Customer Service Assistant 2.4 years
Customer Service Representative 2.3 years
Customer Service Executive 2.3 years
Customer Service Expert 2.3 years
Sales Associate And Customer Service 2.2 years
Customer Service Desk 2.2 years
Customer Service Advisor 2.2 years
Associate Customer Service Representative 2.2 years
Customer Service Retail Associate 2.1 years
Junior Customer Service Representative 2.0 years
Customer Service Attendant 2.0 years
Customer Service Associate 2.0 years
Customer Service Associate/Cashier 1.9 years
Customer Associate 1.8 years
Apac Customer Service 1.5 years
Top Employers Before
Cashier 17.9%
Customer Service Representative 15.4%
Sales Associate 13.1%
Teller 5.7%
Administrative Assistant 5.3%
Assistant Manager 4.9%
Internship 4.7%
Office Assistant 4.3%
Receptionist 3.7%
Crew Member 3.2%
Server 3.1%
Volunteer 2.8%
Manager 2.4%
Sales Representative 2.1%
Associate 2.1%
Waitress 2.0%
Certified Nursing Assistant 2.0%
Office Manager 1.9%
Hostess 1.9%
Sales Associate And Cashier 1.8%
Top Employers After
Customer Service Representative 20.7%
Sales Associate 11.3%
Cashier 10.7%
Teller 6.2%
Administrative Assistant 5.9%
Assistant Manager 5.1%
Internship 4.3%
Receptionist 3.9%
Office Assistant 3.9%
Server 3.9%
Associate 2.8%
Certified Nursing Assistant 2.7%
Manager 2.6%
Sales Representative 2.5%
Security Officer 2.4%
Team Leader 2.4%
Office Manager 2.3%
Store Manager 2.2%
Volunteer 2.2%
Home Health Aid 2.1%

Do you work as a Customer Service Associate?

Customer Service Associate Demographics

Gender

Female

62.0%

Male

36.1%

Unknown

1.9%
Ethnicity

White

79.3%

Hispanic or Latino

12.0%

Asian

6.5%

Unknown

1.6%

Black or African American

0.6%
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Languages Spoken

Spanish

64.4%

French

9.0%

German

3.5%

Arabic

2.4%

Russian

2.0%

Japanese

2.0%

Chinese

1.9%

Portuguese

1.9%

Italian

1.9%

Hindi

1.7%

Mandarin

1.6%

Tagalog

1.1%

Polish

1.1%

Cantonese

1.0%

Vietnamese

0.9%

Urdu

0.8%

Carrier

0.8%

Korean

0.7%

Filipino

0.7%

Greek

0.5%
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Customer Service Associate Education

Schools

University of Phoenix

21.0%

Ultimate Medical Academy - Clearwater

6.6%

Southern New Hampshire University

6.6%

Liberty University

6.4%

Kaplan University

5.7%

Strayer University

5.0%

University of Central Florida

4.6%

Ashford University

4.5%

Northern Virginia Community College

4.2%

West Virginia University

3.8%

American InterContinental University

3.7%

Temple University

3.4%

Eastern Kentucky University

3.3%

University of South Florida

3.2%

Valencia College

3.1%

Grand Canyon University

3.1%

University of North Carolina at Greensboro

3.0%

Florida State University

3.0%

Georgia State University

3.0%

Virginia Commonwealth University

3.0%
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Majors

Business

25.5%

Criminal Justice

7.8%

Psychology

7.6%

Health Care Administration

5.8%

Accounting

5.3%

Nursing

5.3%

General Studies

5.1%

Medical Assisting Services

4.6%

Communication

4.5%

Liberal Arts

3.1%

Computer Science

3.0%

Management

2.9%

Marketing

2.9%

English

2.8%

Biology

2.7%

Education

2.6%

Graphic Design

2.2%

Finance

2.2%

Human Resources Management

2.1%

Sociology

1.9%
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Degrees

Bachelors

35.4%

Other

33.5%

Associate

16.5%

Masters

6.1%

Certificate

5.4%

Diploma

2.1%

License

0.5%

Doctorate

0.4%
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Job type you want
Full Time
Part Time
Internship
Temporary

Real Customer Service Associate Salaries

Job Title Company Location Start Date Salary
Manager, TMC & CSA Channel Strategy United Airlines, Inc. Chicago, IL Oct 18, 2010 $111,840
CSA Patni Americas Inc. Atlanta, GA Mar 01, 2012 $69,500
CSA Patni Americas Inc. Mayfield Heights, OH Mar 01, 2012 $60,400
Customer Service Associate International Private Banking Israel Discount Bank of New York New York, NY Sep 09, 2016 $50,898
Customer Service Associate International Private Banking Israel Discount Bank of New York New York, NY Sep 09, 2015 $50,128
Customer Services Associate (Retirement Products) Ing North America Insurance Corporation Windsor, CT Nov 07, 2011 $42,000
Ecommerce and Customer Service Associate Assembly New York New York, NY May 29, 2015 $37,566
Ecommerce and Customer Service Associate Assembly New York New York, NY Jun 29, 2015 $37,566

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How Would You Rate The Salary Of a Customer Service Associate?

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Top Skills for A Customer Service Associate

OutstandingCustomerServiceStoreMerchandisePhoneCallsSalesFloorCustomerInquiriesCustomerComplaintsDataEntryCustomerQuestionsCustomerServiceSkillsInboundCallsCommunicationSkillsCustomerServiceIssuesProductKnowledgeSpecialOrdersServiceDeskInternetPOSFrontEndStockShelvesCustomerOrders

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  1. Outstanding Customer Service
  2. Store Merchandise
  3. Phone Calls
You can check out examples of real life uses of top skills on resumes here:
  • Job requirements include providing customers with courtesy and outstanding customer service.
  • Maintain thorough knowledge of store merchandise to provide helpful information/advice to customers
  • Receive approximately 100+ phone calls a day, as well as to respond to 35-50 email inquiries daily.
  • Process merchandise, returns, and exchanges to be put back out on the sales floor efficiently.
  • Responded to customer inquiries about product features and applications.

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Top Customer Service Associate Employers

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Customer Service Associate Videos

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