Become A Customer Service Associate

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Working As A Customer Service Associate

Getting Information
Interacting With Computers
Communicating with Persons Outside Organization
Communicating with Supervisors, Peers, or Subordinates
Establishing and Maintaining Interpersonal Relationships

Deal with People
Mostly Sitting
Repetitive
$31,350
Average Salary

What Does A Customer Service Associate Do

A Customer Service Associate is responsible for maintaining customer relationships. They respond to inquiries, document actions, and recommend service quality improvements.

How To Become A Customer Service Associate

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Customer Service Associate jobs

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Customer Service Associate Demographic

Gender

Female
62.0%
Male
36.1%
Unknown
1.9%

Ethnicity

White
79.4%
Hispanic or Latino
11.9%
Asian
6.5%
Unknown
1.6%
Black or African American
0.6%

Languages Spoken

Spanish
64.6%
French
8.7%
German
3.5%
Arabic
2.8%
Japanese
2.1%
Italian
2.0%
Chinese
1.9%
Portuguese
1.9%
Russian
1.8%
Mandarin
1.7%
Hindi
1.6%
Tagalog
1.1%
Cantonese
1.0%
Polish
1.0%
Urdu
0.9%
Korean
0.8%
Vietnamese
0.8%
Carrier
0.8%
Filipino
0.7%
Greek
0.5%

Customer Service Associate

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Customer Service Associate Typical Career Paths

Average Length of Employment

Senior Customer Service Representative 4.2 years
Customer Service Manager 3.8 years
Customer Service Representative Supervisor 3.7 years
Customer Service Administrator 3.3 years
Customer Service Senior Associate 3.3 years
Lead Customer Service Representative 3.2 years
Customer Service Leader 3.1 years
Customer Service Associate Lead 3.0 years
Customer Service Department 2.9 years
Customer Service Clerk 2.6 years
Customer Service Specialist 2.5 years
Customer Service Assistant 2.4 years
Customer Service Representative 2.3 years
Customer Service Retail Associate 2.2 years
Customer Service Trainer 2.2 years
Sales Associate And Customer Service 2.1 years
Associate Customer Service Representative 2.1 years
Service Associate 2.1 years
Customer Service Associate/Cashier 2.0 years
Customer Service Associate 2.0 years
Customer Sales Associate 1.9 years
Customer Service Attendant 1.9 years
Customer Care Associate 1.8 years
Customer Associate 1.8 years
Cashier Associate 1.5 years
Associate Retailer 1.4 years
Seasonal Associate 0.6 years

Customer Service Associate Education

Schools

University of Phoenix
19.9%
Ultimate Medical Academy - Clearwater
10.6%
Southern New Hampshire University
6.5%
Liberty University
6.1%
Kaplan University
5.5%
Strayer University
4.8%
University of Central Florida
4.5%
Ashford University
4.4%
Northern Virginia Community College
4.0%
West Virginia University
3.6%
Temple University
3.4%
Eastern Kentucky University
3.3%
American InterContinental University
3.2%
Grand Canyon University
3.1%
Florida State University
2.9%
University of South Florida
2.9%
Arizona State University
2.9%
Virginia Commonwealth University
2.8%
Houston Community College
2.8%
University of Houston
2.8%

Majors

Degrees

Bachelors
35.6%
Other
33.2%
Associate
16.5%
Masters
6.2%
Certificate
5.4%
Diploma
2.1%
License
0.5%
Doctorate
0.4%

Customer Service Associate

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Real Customer Service Associate Salaries

Job Title	Company	Location	Start Date	Salary
Sales and Customer Service Associate	Caribbean & Latin American Group, LLC	Coral Gables, FL	Sep 27, 2016	$126,000
Manager, TMC & CSA Channel Strategy	United Airlines, Inc.	Chicago, IL	Oct 18, 2010	$111,840
CSA	Patni Americas Inc.	Atlanta, GA	Mar 01, 2012	$69,500
CSA	Patni Americas Inc.	Mayfield Heights, OH	Mar 01, 2012	$60,400
Customer Service Associate International Private Banking	Israel Discount Bank of New York	New York, NY	Sep 09, 2016	$50,898
Customer Service Associate International Private Banking	Israel Discount Bank of New York	New York, NY	Sep 09, 2015	$50,128
Customer Services Associate (Retirement Products)	Ing North America Insurance Corporation	Windsor, CT	Nov 07, 2011	$42,000
Ecommerce and Customer Service Associate	Assembly New York	New York, NY	May 29, 2015	$37,566
Ecommerce and Customer Service Associate	Assembly New York	New York, NY	Jun 29, 2015	$37,566

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Top Skills for A Customer Service Associate

Top Customer Service Associate Skills

Outstanding Customer Service
Store Merchandise
Phone Calls

You can check out examples of real life uses of top skills on resumes here:

Job requirements include providing customers with courtesy and outstanding customer service.
Maintain thorough knowledge of store merchandise to provide helpful information/advice to customers
Initiated service by answering phone calls, recording requests and forwarding relevant issues to management.
Job Duties: Measuring and Sizing customers for clothing Inputting customer information into database Pressing Clothing Stocking sales floor
Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.