Customer serivce associates are very special people because they know exactly what to say when a customer calls to complain. These workers are also in charge of processing orders and being able to answer any questions that come their way.
Typically, you only need a high school degree to become a customer service associate but you definitely need to have some customer service skills, especially since you'll be dealing with customers on a regular basis.
A lot of the customer service associate job can be learned while you're already on-the-job. Since almost every business gets customer complaints and questions, these jobs are everywhere. In fact, you can find a customer service associate in almost every industry so you get your pick when it comes to applying for a customer service associate position.
There is more than meets the eye when it comes to being a customer service associate. For example, did you know that they make an average of $13.49 an hour? That's $28,049 a year!
Between 2018 and 2028, the career is expected to grow -2% and produce -51,600 job opportunities across the U.S.
There are certain skills that many customer service associates have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed communication skills, computer skills and customer-service skills.
When it comes to the most important skills required to be a customer service associate, we found that a lot of resumes listed 27.1% of customer service associates included company policies, while 15.0% of resumes included efficient service, and 11.1% of resumes included sales floor. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.
When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the customer service associate job title. But what industry to start with? Most customer service associates actually find jobs in the retail and finance industries.
If you're interested in becoming a customer service associate, one of the first things to consider is how much education you need. We've determined that 30.5% of customer service associates have a bachelor's degree. In terms of higher education levels, we found that 3.1% of customer service associates have master's degrees. Even though some customer service associates have a college degree, it's possible to become one with only a high school degree or GED.
Choosing the right major is always an important step when researching how to become a customer service associate. When we researched the most common majors for a customer service associate, we found that they most commonly earn high school diploma degrees or bachelor's degree degrees. Other degrees that we often see on customer service associate resumes include associate degree degrees or diploma degrees.
You may find that experience in other jobs will help you become a customer service associate. In fact, many customer service associate jobs require experience in a role such as cashier. Meanwhile, many customer service associates also have previous career experience in roles such as customer service representative or sales associate.