Become A Customer Service Associate
Where do you want to work?
Working As A Customer Service Associate
- Getting Information
- Interacting With Computers
- Communicating with Persons Outside Organization
- Communicating with Supervisors, Peers, or Subordinates
- Establishing and Maintaining Interpersonal Relationships
Deal with People
Mostly Sitting
Repetitive
$31,350
Average Salary
What Does A Customer Service Associate Do
How To Become A Customer Service Associate
Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.
EducationCustomer service representatives typically need a high school diploma.
TrainingCustomer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.
General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.
In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.
Licenses, Certifications, and RegistrationsCustomer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.
Important QualitiesCommunication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.
Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.
Interpersonal skills. Representatives should be able to create positive interactions with customers.
Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.
Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.
Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.
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Customer Service Associate jobs
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Customer Service Associate Career Paths
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Senior Customer Service Representative 4.2 years
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Customer Service Manager 3.8 years
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Customer Service Administrator 3.3 years
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Customer Service Senior Associate 3.3 years
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Lead Customer Service Representative 3.2 years
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Customer Service Leader 3.1 years
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Customer Service Associate Lead 3.0 years
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Customer Service Department 2.9 years
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Customer Service Clerk 2.6 years
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Customer Service Specialist 2.5 years
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Customer Service Assistant 2.4 years
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Customer Service Representative 2.3 years
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Customer Service Retail Associate 2.2 years
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Customer Service Trainer 2.2 years
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Sales Associate And Customer Service 2.1 years
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Service Associate 2.1 years
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Customer Service Associate/Cashier 2.0 years
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Customer Service Associate 2.0 years
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Customer Sales Associate 1.9 years
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Customer Service Attendant 1.9 years
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Customer Care Associate 1.8 years
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Customer Associate 1.8 years
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Cashier Associate 1.5 years
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Associate Retailer 1.4 years
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Seasonal Associate 0.6 years
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Cashier 17.6%
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Sales Associate 14.3%
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Assistant Manager 5.4%
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Internship 4.7%
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Office Assistant 4.0%
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Receptionist 3.7%
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Crew Member 3.4%
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Server 3.1%
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Volunteer 2.5%
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Manager 2.5%
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Sales Representative 2.2%
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Office Manager 2.2%
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Waitress 2.0%
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Associate 2.0%
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Hostess 1.9%
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Teller 1.8%
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Sales Associate 12.5%
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Cashier 10.5%
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Assistant Manager 5.7%
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Internship 4.3%
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Server 3.8%
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Receptionist 3.8%
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Office Assistant 3.6%
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Team Leader 2.7%
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Associate 2.7%
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Manager 2.7%
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Sales Representative 2.7%
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Teller 2.7%
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Office Manager 2.5%
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Security Officer 2.4%
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Store Manager 2.3%
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Home Health Aid 2.2%
Average Length of Employment
Top Careers Before Customer Service Associate
Top Careers After Customer Service Associate
Customer Service Associate Demographics
Gender
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Female
62.0% -
Male
36.1% -
Unknown
1.9%
Ethnicity
-
White
79.4% -
Hispanic or Latino
11.9% -
Asian
6.5% -
Unknown
1.6% -
Black or African American
0.6%
Languages Spoken
-
Spanish
64.6% -
French
8.7% -
German
3.5% -
Arabic
2.8% -
Japanese
2.1% -
Italian
2.0% -
Chinese
1.9% -
Portuguese
1.9% -
Russian
1.8% -
Mandarin
1.7% -
Hindi
1.6% -
Tagalog
1.1% -
Cantonese
1.0% -
Polish
1.0% -
Urdu
0.9% -
Korean
0.8% -
Vietnamese
0.8% -
Carrier
0.8% -
Filipino
0.7% -
Greek
0.5%
Customer Service Associate
Unfortunately we don’t have enough data for this section.
Customer Service Associate Education
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University of Phoenix
19.9% -
Ultimate Medical Academy - Clearwater
10.6% -
Southern New Hampshire University
6.5% -
Liberty University
6.1% -
Kaplan University
5.5% -
Strayer University
4.8% -
University of Central Florida
4.5% -
Ashford University
4.4% -
Northern Virginia Community College
4.0% -
West Virginia University
3.6% -
Temple University
3.4% -
Eastern Kentucky University
3.3% -
American InterContinental University
3.2% -
Grand Canyon University
3.1% -
Florida State University
2.9% -
University of South Florida
2.9% -
Arizona State University
2.9% -
Virginia Commonwealth University
2.8% -
Houston Community College
2.8% -
University of Houston
2.8% -
Business 25.6%
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Criminal Justice 7.7%
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Psychology 7.4%
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Accounting 5.4%
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Nursing 5.2%
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General Studies 5.0%
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Communication 4.5%
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Liberal Arts 3.2%
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Management 2.9%
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Computer Science 2.9%
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Marketing 2.9%
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English 2.9%
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Biology 2.6%
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Education 2.5%
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Finance 2.2%
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Graphic Design 2.2%
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Political Science 1.9%
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Bachelors
35.6% -
Other
33.2% -
Associate
16.5% -
Masters
6.2% -
Certificate
5.4% -
Diploma
2.1% -
License
0.5% -
Doctorate
0.4%
Schools
Majors
Degrees
Customer Service Associate
Unfortunately we don’t have enough data for this section.
Real Customer Service Associate Salaries
Job Title
|
Company
|
Location
|
Start Date
|
Salary
|
|---|---|---|---|---|
| Sales and Customer Service Associate | Caribbean & Latin American Group, LLC | Coral Gables, FL | Sep 27, 2016 | $126,000 |
| Manager, TMC & CSA Channel Strategy | United Airlines, Inc. | Chicago, IL | Oct 18, 2010 | $111,840 |
| CSA | Patni Americas Inc. | Atlanta, GA | Mar 01, 2012 | $69,500 |
| CSA | Patni Americas Inc. | Mayfield Heights, OH | Mar 01, 2012 | $60,400 |
| Customer Service Associate International Private Banking | Israel Discount Bank of New York | New York, NY | Sep 09, 2016 | $50,898 |
| Customer Service Associate International Private Banking | Israel Discount Bank of New York | New York, NY | Sep 09, 2015 | $50,128 |
| Customer Services Associate (Retirement Products) | Ing North America Insurance Corporation | Windsor, CT | Nov 07, 2011 | $42,000 |
| Ecommerce and Customer Service Associate | Assembly New York | New York, NY | May 29, 2015 | $37,566 |
| Ecommerce and Customer Service Associate | Assembly New York | New York, NY | Jun 29, 2015 | $37,566 |
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Top Skills for A Customer Service Associate
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Top Customer Service Associate Skills
- Outstanding Customer Service
- Store Merchandise
- Phone Calls
- Job requirements include providing customers with courtesy and outstanding customer service.
- Maintain thorough knowledge of store merchandise to provide helpful information/advice to customers
- Initiated service by answering phone calls, recording requests and forwarding relevant issues to management.
- Job Duties: Measuring and Sizing customers for clothing Inputting customer information into database Pressing Clothing Stocking sales floor
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
Top Customer Service Associate Employers
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