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Become A Customer Service Associate

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Working As A Customer Service Associate

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $76,000

    Average Salary

What Does A Customer Service Associate Do

Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.

Duties

Customer service representatives typically do the following:

  • Listen to customers’ questions and concerns, and provide answers or responses
  • Provide information about products and services
  • Take orders, calculate charges, and process billing or payments
  • Review or make changes to customer accounts
  • Handle returns or complaints
  • Record details of customer contacts and actions taken
  • Refer customers to supervisors or more experienced employees

Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email, or live chat.

The specific duties of customer service representatives vary by industry. For example, representatives who work in banks may answer customers’ questions about their accounts. Representatives who work for utility and communication companies may help customers with service problems, such as outages. Those who work in retail stores often handle returns, process refunds, and help customers locate items. Some representatives make changes to customers’ accounts, such as updating addresses or canceling orders. Although selling is not their main job, some representatives may help generate sales while providing information about a product or service.

Customer service representatives typically use a telephone, computer, and other office equipment. For example, representatives who work in call centers answer phone calls and use computers to review and select standard responses from a list of options. Those employed in retail stores use registers to process returns or orders.

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How To Become A Customer Service Associate

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Customer Service Associate Career Paths

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Help others decide if this is a good career for them

Average Length of Employment
Customer Associate 1.8 years
Top Careers Before Customer Service Associate
Cashier 17.9%
Teller 5.7%
Internship 4.7%
Server 3.1%
Volunteer 2.8%
Manager 2.4%
Associate 2.1%
Waitress 2.0%
Hostess 1.9%
Top Careers After Customer Service Associate
Cashier 10.7%
Teller 6.2%
Internship 4.3%
Server 3.9%
Associate 2.8%
Manager 2.6%
Volunteer 2.2%

Do you work as a Customer Service Associate?

Customer Service Associate Demographics

Gender

Female

62.0%

Male

36.1%

Unknown

1.9%
Ethnicity

White

62.0%

Hispanic or Latino

16.1%

Black or African American

11.7%

Asian

6.8%

Unknown

3.5%
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Foreign Languages Spoken

Spanish

64.4%

French

9.0%

German

3.5%

Arabic

2.4%

Russian

2.0%

Japanese

2.0%

Chinese

1.9%

Portuguese

1.9%

Italian

1.9%

Hindi

1.7%

Mandarin

1.6%

Tagalog

1.1%

Polish

1.1%

Cantonese

1.0%

Vietnamese

0.9%

Urdu

0.8%

Carrier

0.8%

Korean

0.7%

Filipino

0.7%

Greek

0.5%
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Customer Service Associate Education

Schools

University of Phoenix

21.0%

Ultimate Medical Academy - Clearwater

6.6%

Southern New Hampshire University

6.6%

Liberty University

6.4%

Kaplan University

5.7%

Strayer University

5.0%

University of Central Florida

4.6%

Ashford University

4.5%

Northern Virginia Community College

4.2%

West Virginia University

3.8%

American InterContinental University

3.7%

Temple University

3.4%

Eastern Kentucky University

3.3%

University of South Florida

3.2%

Valencia College

3.1%

Grand Canyon University

3.1%

University of North Carolina at Greensboro

3.0%

Florida State University

3.0%

Georgia State University

3.0%

Virginia Commonwealth University

3.0%
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Majors

Business

25.5%

Criminal Justice

7.8%

Psychology

7.6%

Health Care Administration

5.8%

Accounting

5.3%

Nursing

5.3%

General Studies

5.1%

Medical Assisting Services

4.6%

Communication

4.5%

Liberal Arts

3.1%

Computer Science

3.0%

Management

2.9%

Marketing

2.9%

English

2.8%

Biology

2.7%

Education

2.6%

Graphic Design

2.2%

Finance

2.2%

Human Resources Management

2.1%

Sociology

1.9%
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Degrees

Bachelors

35.4%

Other

33.5%

Associate

16.5%

Masters

6.1%

Certificate

5.4%

Diploma

2.1%

License

0.5%

Doctorate

0.4%
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Part Time
Internship
Temporary

Real Customer Service Associate Salaries

Job Title Company Location Start Date Salary
Manager, TMC & CSA Channel Strategy United Airlines, Inc. Chicago, IL Oct 18, 2010 $111,840
CSA Patni Americas Inc. Atlanta, GA Mar 01, 2012 $69,500
CSA Patni Americas Inc. Mayfield Heights, OH Mar 01, 2012 $60,400
Customer Service Associate International Private Banking Israel Discount Bank of New York New York, NY Sep 09, 2016 $50,898
Customer Service Associate International Private Banking Israel Discount Bank of New York New York, NY Sep 09, 2015 $50,128
Customer Services Associate (Retirement Products) Ing North America Insurance Corporation Windsor, CT Nov 07, 2011 $42,000
Ecommerce and Customer Service Associate Assembly New York New York, NY May 29, 2015 $37,566
Ecommerce and Customer Service Associate Assembly New York New York, NY Jun 29, 2015 $37,566

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AVERAGE SALARY FOR A Customer Service Associate

Average Yearly Salary
$76,000
View Detailed Salary Report
$56,000
Min 10%
$76,000
Median 50%
$76,000
Median 50%
$76,000
Median 50%
$76,000
Median 50%
$76,000
Median 50%
$76,000
Median 50%
$76,000
Median 50%
$103,000
Max 90%
Best Paying Company
Microsoft
Highest Paying City
Lincoln, CA
Highest Paying State
Nevada
Avg Experience Level
1.9 years
How much does a Customer Service Associate make at top companies?
The national average salary for a Customer Service Associate in the United States is $76,583 per year or $37 per hour. Those in the bottom 10 percent make under $56,000 a year, and the top 10 percent make over $103,000.

How Would You Rate The Salary Of a Customer Service Associate?

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Top Skills for A Customer Service Associate

  1. Customer Service
  2. New Merchandise
  3. Phone Calls
You can check out examples of real life uses of top skills on resumes here:
  • Provided high-quality customer service to optimize customer purchasing and payment process.
  • Customized attractive displays of new merchandise.
  • Receive approximately 100+ phone calls a day, as well as to respond to 35-50 email inquiries daily.
  • Stocked shelves, maintained sales floor, operated cash register, answered phones, assisted store patrons with exceptional customer service.
  • Provided excellent customer services, assisted in detailed data entry including inventory and created inventive merchandising within store.

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Top 10 Best States for Customer Service Associates

  1. Texas
  2. Rhode Island
  3. New Hampshire
  4. Minnesota
  5. Wisconsin
  6. Massachusetts
  7. New Jersey
  8. Connecticut
  9. Ohio
  10. Wyoming
  • (8,330 jobs)
  • (385 jobs)
  • (819 jobs)
  • (2,307 jobs)
  • (2,299 jobs)
  • (2,650 jobs)
  • (3,448 jobs)
  • (1,048 jobs)
  • (4,850 jobs)
  • (313 jobs)

Top Customer Service Associate Employers

Jobs From Top Customer Service Associate Employers

Customer Service Associate Videos

Career Advice on becoming a Senior Associate - Corporate Law by Helen A (Full Version)

Career Advice on becoming an Associate Curator by Katie M (Full Version)

A Day in the Life of a Physician Associate

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