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Best customer service associate certifications
The best certifications for a customer service associate are Certified Pharmacy Technician (CPhT), Certified Medical Office Manager (CMOM), and Automotive Sales Professional.
Customer service associate certifications demonstrate your competency as a customer service associate to employers. However, not all customer service associate certifications provide the same value.
Below is a list of the best customer service associate certifications. Obtaining a customer service associate certification will give you a leg up when you apply for jobs and increase your potential salary.
20 best certifications for customer service associates
20 best customer service associate certifications
1. Certified Pharmacy Technician (CPhT)
PTCB's pharmacy technician certification program enables technicians to work more effectively with pharmacists to offer safe and effective patient care and service. Certification is achieved by meeting specific eligibility requirements and earning a passing score on the Pharmacy Technician Certification Exam (PTCE). The PTCB certification program is accredited by the National Commission for Certifying Agencies (NCCA).
- More than two years of education or training after high school required? No
- More than two years of work experience required? No
- Oral or written exam required? Yes
- Renewal required? Every 2 year(s)
2. Certified Medical Office Manager (CMOM)
Experienced medical office professionals with exceptional administrative skills are eligible to sit for the Certified Medical Office Manager (CMOM) exam. To attain CMOM certification, all candidates must demonstrate a high level of knowledge in financial management, managed care contracting, personnel, and time management. Risk management, medical record keeping and facility management issues should also be mastered.
- More than two years of education or training after high school required? No
- More than two years of work experience required? No
- Oral or written exam required? Yes
- Renewal required?
3. Automotive Sales Professional
This is a tremendous opportunity for everyone who has an interest in automotive sales to become a knowledgeable, ethical and customer-focused trained individual and enjoy great career success.
- More than two years of education or training after high school required? Yes
- More than two years of work experience required? Yes
- Oral or written exam required? Yes
- Renewal required? Every 3 year(s)
4. International Accredited Business Accountant (IABA)
ACAT seeks to ensure that all accredited individuals possess both the theoretical knowledge and the practical knowledge necessary to be successful practitioners. For that reason, candidates for accreditation must satisfy an experience requirement before becoming fully credentialed: three years of related work experience, up to two of which may be satisfied through college credit. Related work experience includes verifiable experience in accounting, financial services, or other field requiring a practical and theoretical knowledge of the subject matter covered on the ACAT Comprehensive Examination for the International Accredited Business Accountant. Those who pass the exam but who have not met the experience requirement may market themselves as having passed the ACAT Comprehensive Examination for International Accredited Business Accountant, but are not entitled to use the IABA designation.
- More than two years of education or training after high school required? No
- More than two years of work experience required? Yes
- Oral or written exam required? Yes
- Renewal required? No
5. Certified Information Technology Professional (CITP)
A Certified Information Technology Professional (CITP) is a Certified Public Accountant recognized for his or her unique ability to provide business insight by leveraging knowledge of information relationships and supporting technologies.
- More than two years of education or training after high school required? Yes
- More than two years of work experience required? Yes
- Oral or written exam required? Yes
- Renewal required? Every 3 year(s)
6. Certified Sales Professional (CSP)
The Certified Sales Professional (CSP) program gives a thorough understanding of consultative selling. From business creation to improved time and territory management; goal-setting to prospecting, and everything in between, attendees return to the territory with a renewed enthusiasm for selling.
- More than two years of education or training after high school required? Yes
- More than two years of work experience required? Yes
- Oral or written exam required? Yes
- Renewal required? Every 3 year(s)
7. Certified Professional - Food Safety (CP-FS)
The Certified Professional - Food Safety is for food safety professionals and is designed for individuals within the public and private sectors whose primary responsibility is the protection and safety of food. The exam for this prestigious credential integrates food microbiology, HACCP principles and regulatory requirements into questions that test problem solving skills and knowledge.
- More than two years of education or training after high school required? No
- More than two years of work experience required? No
- Oral or written exam required? Yes
- Renewal required? Every 2 year(s)
8. Professional Credit Associate (PCA)
Certification enables you to make your clients, customers, colleagues,employers and others with whom you do business aware of the knowledge and skill you have invested in your career in the credit industry.
- More than two years of education or training after high school required? No
- More than two years of work experience required? No
- Oral or written exam required? Yes
- Renewal required? Every 5 year(s)
9. Certified Network Computer Technician (CNCT)
Certified Network Computer Technicians are expected to obtain knowledge of computer electronics basic concepts, Internet and networking technology applicable to various areas of the computer industry. Once the CNCT has acquired these skills, abilities and knowledge, he or she will be able to enter employment in any part of the computer industry. With minimal training in areas unique to the specific products, the CNCT should become a profitable and efficient part of the computer industry workforce.
- More than two years of education or training after high school required? No
- More than two years of work experience required? No
- Oral or written exam required? Yes
- Renewal required? Every 4 year(s)
10. Managed Healthcare Professional (MHP)
Earning the Center's MHP designation means that you've acquired the knowledge and skills to pursue a management position in the health insurance industry. You'll learn about management roles and organizational structures of managed care, as well as its operation and administration. And, you'll understand the unique developments and trends that have shaped managed care, as well as the policies and processes of the regulatory arena and evaluation measurements that determine the quality of managed care plans.
- More than two years of education or training after high school required? Yes
- More than two years of work experience required? No
- Oral or written exam required? Yes
- Renewal required? No
11. Certified Food Manager (CFM)
These certifications test beyond culinary skills, but rather, focus on the skills needed for the food service professional seeking a management and executive career. These certifications test your knowledge from basic cooking to menu design, management, human resources, accounting and marketing.
- More than two years of education or training after high school required? Yes
- More than two years of work experience required? Yes
- Oral or written exam required? Yes
- Renewal required? Every 3 year(s)
12. CIAC-Certified Management Apprentice (CCMA)
Certified Management Apprentice designation is applicable to a variety of professionals including: Persons new to contact centers that desire to gain competence in the basics of operational management, Persons in an entry-level contact center management job role, Persons that are pursuing a career in contact center management, and supervisors that desire to advance their career into operational management of a contact center. The CIAC-Certified Management The Apprentice credential verifies that an individual has the full breadth of contact center-specific knowledge specified in the Management Apprentice Competency Standards.
- More than two years of education or training after high school required? No
- More than two years of work experience required? Yes
- Oral or written exam required? Yes
- Renewal required? Every 3 year(s)
13. Associate Service Executive (ASE)
- More than two years of education or training after high school required? Yes
- More than two years of work experience required? Yes
- Oral or written exam required? Yes
- Renewal required? Every 7 year(s)
14. Certified Customer Service Representative (CCSR)
Applicable to financial services professionals who have completed the AIB Customer Service Representative Certificate and who function as customer service representatives.
- More than two years of education or training after high school required? No
- More than two years of work experience required? No
- Oral or written exam required? Yes
- Renewal required? Every 3 year(s)
15. Certified Instrumentation Specialist (CIS)
Technology changes. Standards update. Instrumentation evolves. The learning curve for Central Service professionals is steep and ever-changing, and the demands placed on them ever-growing. To help professionals stay abreast of rapidly changing medical technology, IAHCSMM offers the Certified Instrument Specialist (CIS) exam, which tests knowledge and recognition of medical instruments, as well as reviewing instrumentation practice skills. The CIS exam will test your proficiency in the identification and cleaning of medical instruments, and upon completing and passing the exam you will hold the designation of Certified Instrument Specialist (CIS).
- More than two years of education or training after high school required? Yes
- More than two years of work experience required? No
- Oral or written exam required? Yes
- Renewal required? Every 1 year(s)
16. Certified Bank Teller (CBT)
Applicable to financial services professionals who have completed the AIB Bank Teller Certificate and who function as bank tellers.
- More than two years of education or training after high school required? No
- More than two years of work experience required? No
- Oral or written exam required? Yes
- Renewal required? Every 3 year(s)
17. Pharmacy Technician
The responsibilities of Pharmacy Technicians will vary for each employer, but may include (1) entering medication orders; (2) ordering and recieving stock; (3) packaging medications; (4) compounding ointments or creams; (5) auditing stock; and/or (6) assisting a pharmacist in filling or labeling. Pharmacy Technicians work under the supervision of a licensed Pharmacist, and responsibilities may differ as state laws allow.
- More than two years of education or training after high school required? No
- More than two years of work experience required? No
- Oral or written exam required? Yes
- Renewal required? Every 1 year(s)
18. Medical Administrative Specialist (CMAS)
This certification is for medical administrative specialists who serves a key role in medical office, clinic and hospital settings. This multi-skilled practitioner is competent in medical records management, insurance processing, coding and billing, management of practice finances, information processing, and fundamental office management tasks. A medical administrative specialist is very familiar with clinical and technical concepts required to coordinate administrative office functions in the healthcare setting.
- More than two years of education or training after high school required? No
- More than two years of work experience required? No
- Oral or written exam required? Yes
- Renewal required? Every 3 year(s)
19. Professional Credit Specialist (PCS)
Certification enables you to make your clients, customers, colleagues,employers and others with whom you do business aware of the knowledge and skill you have invested in your career in the credit industry.
- More than two years of education or training after high school required? No
- More than two years of work experience required? No
- Oral or written exam required? Yes
- Renewal required? Every 5 year(s)
20. Certified Technical Professional (CTP)
Certified Technical Professional (CTP) program is designed to serve graduates of both 2-Year and 4-Year Programs. The exam is broad-based, geared to technical programs without a management component that result in either an associate (AS, AAS) degree or a baccalaureate (BS, BA) degree.
- More than two years of education or training after high school required? Yes
- More than two years of work experience required? No
- Oral or written exam required? Yes
- Renewal required?
What is the best certification for a customer service associate?
The best customer service associate certification is Certified Pharmacy Technician (CPhT). The Certified Pharmacy Technician (CPhT) is awarded by the Pharmacy Technician Certification Board. This certification is great to have as it shows an improvement in your competency to perform your role. You can earn this certification at the beginning of your career, as it often doesn't require a minimum education level and work experience.
Here's a bit more background on how to obtain this customer service associate certification:
- To become a certified Certified Pharmacy Technician (CPhT), you need to pass the exam.
- Lucky you - certification doesn't require more than two years of work experience.
- Renew certification every 2 year.
What are some of the most in-demand certifications for customer service associates?
The most in-demand customer service associate certification is Pharmacy Technician based on all active job postings. Having this customer service associate certification will give you access to more customer service associate jobs with higher salaries.
What certifications can impact a customer service associate career and salary?
The Managed Healthcare Professional certification will help you to secure a sales associate position, which will increase your pay and career trajectory. A sales associate's average salary is $32,373 whereas customer service associates make an average salary of $31,709.
The most common combination of customer service associate certifications include: Certified Pharmacy Technician (CPhT), Certified Medical Office Manager (CMOM), and Automotive Sales Professional.
Online courses for customer service associates to earn certifications
1. Customer Service Fundamentals
There are a growing number of exciting, well-paying jobs in today’s tech industry that do not require a traditional college degree, an one of the hottest areas with high demand is in IT customer service and support. Customer Service is a perfect entry point to start your career in IT, with a multitude of job openings ranging from onsite or remote help desk work to customer care or client support. We can help you get there with the Customer Service Fundamentals course. We will help you to build...
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4. Customer Service Foundation
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5. Customer Service Mastery: Delight Every Customer
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7. Start Improving Customer Service
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8. Customer Service Fundamentals: Putting People First
Customer Care Listening Great Customer Service Concern for Others Company Culture Engaging People Responding...
9. [2023] Customer Service 2.0: Learn Digital Customer Service
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10. Customer Service: 6 Keys To Exceptional Customer Service
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11. Fundamentals of Logistics, Supply Chain & Customer Service
Learn Logistics, Supply Chain and Customer Service. 3 Courses in 1...
12. The Customer: Build a Customer Service Strategy (BITE SIZE)
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13. Brilliant Customer Service: How to Impress your Customers!
Enhance your customer support and truly differentiate yourself from your competition!...
14. SAP Customer Service (CS/SM) - Service Management module
Real World SAP CS and SD, Repair Orders, Service Orders, Service Contracts...
15. Customer Service Basics: Improve your Service now
The basic golden rules to kickstart your service...
16. Outstanding Customer Service - The Ultimate Guide!
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17. Customer Service: Keep 'em coming back!
How to give the best customer service in your industry and keep those customers raving about your business...
18. Customer Service Success: Take Your Skills to the Next Level
3-in-1 Customer Service Training: Levels 1, 2, 3 Improve Your Soft Communication Skills, Customer Support & Experience...
19. Customer Service Training: Dealing with Difficult Customers
Learn how to deal with difficult customers Master customer relationship management Gain conflict management skills...
20. Your Customer Service Toolbox: Best Practices for Beginners
Excel as a front-line customer service agent using problem-solving & relationship-building skills, etiquette, and more...