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The differences between customer service associates and cashiers can be seen in a few details. Each job has different responsibilities and duties. Additionally, a customer service associate has an average salary of $31,709, which is higher than the $28,144 average annual salary of a cashier.
The top three skills for a customer service associate include patients, sales floor and plumbing. The most important skills for a cashier are front end, cash handling, and basic math.
Customer Service Associate | Cashier | |
Yearly Salary | $31,709 | $28,144 |
Hourly rate | $15.24 | $13.53 |
Growth Rate | -4% | -10% |
Number Of Jobs | 380,943 | 456,110 |
Job Satisfaction | 5 | 4.2 |
Most Common Degree | Bachelor's Degree, 35% | High School Diploma, 45% |
Average Age | 40 | 34 |
Years Of Experience | 12 | - |
Customer service associates are representatives of the company who are responsible for solving customer concerns. They provide exceptional service to clients to ensure that their problems are solved and that the relationship between the client and the company remains strong. Customer service associates are in-charge of processing transactions, maintaining a good working relationship between the client and the company, ensuring that the client remains loyal to the company, and working on the requests of the client. Through all of this, customer service associates must keep any information they may encounter confidential. They should also have time management skills, problem-solving skills, and customer service skills.
A cashier is one of the most visible positions in the retail industry. Cashiers are the last direct point of contact with customers and play a key role in service, retail, and wholesale establishments. They leave a long-lasting impression, which helps encourage the customers to go back. The most common tasks for cashiers are to scan items, conduct price checks, and collect payments. They may deal with a great amount of money on a daily basis, so this position requires them to be honest, reliable, and trustworthy employees. They also need to have great skills in customer service as they may handle customer complaints from time to time, assist in answering questions, and process refunds or exchanges.
Customer service associates and cashiers have different pay scales, as shown below.
Customer Service Associate | Cashier | |
Average Salary | $31,709 | $28,144 |
Salary Range | Between $24,000 And $40,000 | Between $21,000 And $36,000 |
Highest Paying City | Richmond, CA | Washington, DC |
Highest Paying State | California | Massachusetts |
Best Paying Company | Fidelity Investments | Deloitte |
Best Paying Industry | Finance | Retail |
There are a few differences between a customer service associate and a cashier in terms of educational background:
Customer Service Associate | Cashier | |
Most Common Degree | Bachelor's Degree, 35% | High School Diploma, 45% |
Most Common Major | Business | Business |
Most Common College | - | - |
Here are the differences between customer service associates' and cashiers' demographics:
Customer Service Associate | Cashier | |
Average Age | 40 | 34 |
Gender Ratio | Male, 38.4% Female, 61.6% | Male, 27.1% Female, 72.9% |
Race Ratio | Black or African American, 11.8% Unknown, 5.4% Hispanic or Latino, 19.5% Asian, 6.6% White, 55.9% American Indian and Alaska Native, 0.7% | Black or African American, 9.9% Unknown, 5.2% Hispanic or Latino, 20.7% Asian, 7.5% White, 55.8% American Indian and Alaska Native, 0.9% |
LGBT Percentage | 7% | 5% |