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Customer Service Associate Vs Cashier

The differences between customer service associates and cashiers can be seen in a few details. Each job has different responsibilities and duties. Additionally, a customer service associate has an average salary of $31,709, which is higher than the $28,144 average annual salary of a cashier.

The top three skills for a customer service associate include patients, sales floor and plumbing. The most important skills for a cashier are front end, cash handling, and basic math.

Customer service associate vs cashier overview

Customer Service AssociateCashier
Yearly Salary$31,709$28,144
Hourly rate$15.24$13.53
Growth Rate-4%-10%
Number Of Jobs380,943456,110
Job Satisfaction54.2
Most Common DegreeBachelor's Degree, 35%High School Diploma, 45%
Average Age4034
Years Of Experience12-

What does a Customer Service Associate do?

Customer service associates are representatives of the company who are responsible for solving customer concerns. They provide exceptional service to clients to ensure that their problems are solved and that the relationship between the client and the company remains strong. Customer service associates are in-charge of processing transactions, maintaining a good working relationship between the client and the company, ensuring that the client remains loyal to the company, and working on the requests of the client. Through all of this, customer service associates must keep any information they may encounter confidential. They should also have time management skills, problem-solving skills, and customer service skills.

What does a cashier do?

A cashier is one of the most visible positions in the retail industry. Cashiers are the last direct point of contact with customers and play a key role in service, retail, and wholesale establishments. They leave a long-lasting impression, which helps encourage the customers to go back. The most common tasks for cashiers are to scan items, conduct price checks, and collect payments. They may deal with a great amount of money on a daily basis, so this position requires them to be honest, reliable, and trustworthy employees. They also need to have great skills in customer service as they may handle customer complaints from time to time, assist in answering questions, and process refunds or exchanges.

Customer service associate vs cashier salary

Customer service associates and cashiers have different pay scales, as shown below.

Customer Service AssociateCashier
Average Salary$31,709$28,144
Salary RangeBetween $24,000 And $40,000Between $21,000 And $36,000
Highest Paying CityRichmond, CAWashington, DC
Highest Paying StateCaliforniaMassachusetts
Best Paying CompanyFidelity InvestmentsDeloitte
Best Paying IndustryFinanceRetail

Differences between customer service associate and cashier education

There are a few differences between a customer service associate and a cashier in terms of educational background:

Customer Service AssociateCashier
Most Common DegreeBachelor's Degree, 35%High School Diploma, 45%
Most Common MajorBusinessBusiness
Most Common College--

Customer service associate vs cashier demographics

Here are the differences between customer service associates' and cashiers' demographics:

Customer Service AssociateCashier
Average Age4034
Gender RatioMale, 38.4% Female, 61.6%Male, 27.1% Female, 72.9%
Race RatioBlack or African American, 11.8% Unknown, 5.4% Hispanic or Latino, 19.5% Asian, 6.6% White, 55.9% American Indian and Alaska Native, 0.7%Black or African American, 9.9% Unknown, 5.2% Hispanic or Latino, 20.7% Asian, 7.5% White, 55.8% American Indian and Alaska Native, 0.9%
LGBT Percentage7%5%

Differences between customer service associate and cashier duties and responsibilities

Customer Service Associate Example Responsibilities.

  • Manage and calculate daily cash deposits and prepare daily payroll ledgers.
  • Manage cash balances and inventory stock accurately; ensure cleanliness of all work stations and guarantee excellent customer service.
  • Use excellent phone and customer service etiquette while navigating through multiple windows simultaneously.
  • Provide excellent customer service to hundreds of satisfy customers, bag groceries with speed and efficiency
  • Perform upselling on every call.
  • Train in flight emergencies, hazardous materials and CPR.
  • Show More

Cashier Example Responsibilities.

  • Manage employees by making schedules, doing payroll, and maintain an all around comfortable working environment.
  • Develop, implement, and update standard operating procedures relating to daily operations, financial transactions and management, customer service.
  • Demonstrate basic math skills and record daily earnings without error.
  • Perform basic math computations, such as addition subtraction, and division.
  • Provide customer service by scanning and packing groceries, processing customers transactions and answering any questions about food products
  • Work at home depot as cashier.
  • Show More

Customer service associate vs cashier skills

Common Customer Service Associate Skills
  • Patients, 41%
  • Sales Floor, 12%
  • Plumbing, 10%
  • Quality Customer Service, 6%
  • Front End, 3%
  • CSA, 3%
Common Cashier Skills
  • Front End, 14%
  • Cash Handling, 10%
  • Basic Math, 10%
  • POS, 10%
  • Customer Service, 8%
  • Customer Complaints, 5%

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