Explore Jobs
Find Specific Jobs
Explore Careers
Explore Professions
Best Companies
Explore Companies
The differences between customer service associates and customer service advocates can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer service associate and a customer service advocate. Additionally, a customer service advocate has an average salary of $33,000, which is higher than the $31,709 average annual salary of a customer service associate.
The top three skills for a customer service associate include patients, sales floor and plumbing. The most important skills for a customer service advocate are strong customer service, social work, and appointment scheduling.
Customer Service Associate | Customer Service Advocate | |
Yearly Salary | $31,709 | $33,000 |
Hourly rate | $15.24 | $15.87 |
Growth Rate | -4% | -4% |
Number Of Jobs | 380,943 | 211,969 |
Job Satisfaction | 5 | - |
Most Common Degree | Bachelor's Degree, 35% | Bachelor's Degree, 40% |
Average Age | 40 | 40 |
Years Of Experience | 12 | 12 |
Customer service associates are representatives of the company who are responsible for solving customer concerns. They provide exceptional service to clients to ensure that their problems are solved and that the relationship between the client and the company remains strong. Customer service associates are in-charge of processing transactions, maintaining a good working relationship between the client and the company, ensuring that the client remains loyal to the company, and working on the requests of the client. Through all of this, customer service associates must keep any information they may encounter confidential. They should also have time management skills, problem-solving skills, and customer service skills.
A customer service advocate is responsible for prioritizing customer satisfaction in a company or business. Most of the time, they reach out to clients and perform follow-up calls to secure sales, devise strategies and programs to improve support operations, handle correspondence, and monitor all inquiries to ensure that all issues get resolved on time. Furthermore, as a customer service advocate, it is essential to develop corrective measures on complex matters, coordinate with staff, and adhere to all regulations.
Customer service associates and customer service advocates have different pay scales, as shown below.
Customer Service Associate | Customer Service Advocate | |
Average Salary | $31,709 | $33,000 |
Salary Range | Between $24,000 And $40,000 | Between $27,000 And $39,000 |
Highest Paying City | Richmond, CA | Danvers, MA |
Highest Paying State | California | Alaska |
Best Paying Company | Fidelity Investments | Committee for Public Counsel Services |
Best Paying Industry | Finance | Insurance |
There are a few differences between a customer service associate and a customer service advocate in terms of educational background:
Customer Service Associate | Customer Service Advocate | |
Most Common Degree | Bachelor's Degree, 35% | Bachelor's Degree, 40% |
Most Common Major | Business | Business |
Most Common College | - | - |
Here are the differences between customer service associates' and customer service advocates' demographics:
Customer Service Associate | Customer Service Advocate | |
Average Age | 40 | 40 |
Gender Ratio | Male, 38.4% Female, 61.6% | Male, 25.6% Female, 74.4% |
Race Ratio | Black or African American, 11.8% Unknown, 5.4% Hispanic or Latino, 19.5% Asian, 6.6% White, 55.9% American Indian and Alaska Native, 0.7% | Black or African American, 12.5% Unknown, 5.1% Hispanic or Latino, 21.1% Asian, 6.4% White, 54.3% American Indian and Alaska Native, 0.7% |
LGBT Percentage | 7% | 7% |