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Customer Service Associate Vs Customer Service Advocate

The differences between customer service associates and customer service advocates can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer service associate and a customer service advocate. Additionally, a customer service advocate has an average salary of $33,000, which is higher than the $31,709 average annual salary of a customer service associate.

The top three skills for a customer service associate include patients, sales floor and plumbing. The most important skills for a customer service advocate are strong customer service, social work, and appointment scheduling.

Customer service associate vs customer service advocate overview

Customer Service AssociateCustomer Service Advocate
Yearly Salary$31,709$33,000
Hourly rate$15.24$15.87
Growth Rate-4%-4%
Number Of Jobs380,943211,969
Job Satisfaction5-
Most Common DegreeBachelor's Degree, 35%Bachelor's Degree, 40%
Average Age4040
Years Of Experience1212

What does a Customer Service Associate do?

Customer service associates are representatives of the company who are responsible for solving customer concerns. They provide exceptional service to clients to ensure that their problems are solved and that the relationship between the client and the company remains strong. Customer service associates are in-charge of processing transactions, maintaining a good working relationship between the client and the company, ensuring that the client remains loyal to the company, and working on the requests of the client. Through all of this, customer service associates must keep any information they may encounter confidential. They should also have time management skills, problem-solving skills, and customer service skills.

What does a customer service advocate do?

A customer service advocate is responsible for prioritizing customer satisfaction in a company or business. Most of the time, they reach out to clients and perform follow-up calls to secure sales, devise strategies and programs to improve support operations, handle correspondence, and monitor all inquiries to ensure that all issues get resolved on time. Furthermore, as a customer service advocate, it is essential to develop corrective measures on complex matters, coordinate with staff, and adhere to all regulations.

Customer service associate vs customer service advocate salary

Customer service associates and customer service advocates have different pay scales, as shown below.

Customer Service AssociateCustomer Service Advocate
Average Salary$31,709$33,000
Salary RangeBetween $24,000 And $40,000Between $27,000 And $39,000
Highest Paying CityRichmond, CADanvers, MA
Highest Paying StateCaliforniaAlaska
Best Paying CompanyFidelity InvestmentsCommittee for Public Counsel Services
Best Paying IndustryFinanceInsurance

Differences between customer service associate and customer service advocate education

There are a few differences between a customer service associate and a customer service advocate in terms of educational background:

Customer Service AssociateCustomer Service Advocate
Most Common DegreeBachelor's Degree, 35%Bachelor's Degree, 40%
Most Common MajorBusinessBusiness
Most Common College--

Customer service associate vs customer service advocate demographics

Here are the differences between customer service associates' and customer service advocates' demographics:

Customer Service AssociateCustomer Service Advocate
Average Age4040
Gender RatioMale, 38.4% Female, 61.6%Male, 25.6% Female, 74.4%
Race RatioBlack or African American, 11.8% Unknown, 5.4% Hispanic or Latino, 19.5% Asian, 6.6% White, 55.9% American Indian and Alaska Native, 0.7%Black or African American, 12.5% Unknown, 5.1% Hispanic or Latino, 21.1% Asian, 6.4% White, 54.3% American Indian and Alaska Native, 0.7%
LGBT Percentage7%7%

Differences between customer service associate and customer service advocate duties and responsibilities

Customer Service Associate Example Responsibilities.

  • Manage and calculate daily cash deposits and prepare daily payroll ledgers.
  • Manage cash balances and inventory stock accurately; ensure cleanliness of all work stations and guarantee excellent customer service.
  • Use excellent phone and customer service etiquette while navigating through multiple windows simultaneously.
  • Provide excellent customer service to hundreds of satisfy customers, bag groceries with speed and efficiency
  • Perform upselling on every call.
  • Train in flight emergencies, hazardous materials and CPR.
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Customer Service Advocate Example Responsibilities.

  • Manage and motivate VAS teams to achieve KPI, s assign by management.
  • Continue to manage a high volume of customer calls relate to HMO, PPO and POS concerns.
  • Manage all customer inquiries through phone calls and emails and ensure appropriate assistance in compliance with company policies and procedures.
  • Help create and edit HTML coding to fit customer requests.
  • Conduct wine and food tastings on-site to boost brand knowledge while consistentlyexceeding sales goals.
  • Assist customer's with editing their business websites and coaching the basics in HTML.
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Customer service associate vs customer service advocate skills

Common Customer Service Associate Skills
  • Patients, 41%
  • Sales Floor, 12%
  • Plumbing, 10%
  • Quality Customer Service, 6%
  • Front End, 3%
  • CSA, 3%
Common Customer Service Advocate Skills
  • Strong Customer Service, 29%
  • Social Work, 8%
  • Appointment Scheduling, 8%
  • Compassion, 7%
  • Phone Calls, 5%
  • Health Insurance, 4%

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