Post Job

Customer Service Associate Vs Customer Service Trainer

The differences between customer service associates and customer service trainers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer service associate and a customer service trainer. Additionally, a customer service trainer has an average salary of $32,452, which is higher than the $31,709 average annual salary of a customer service associate.

The top three skills for a customer service associate include patients, sales floor and plumbing. The most important skills for a customer service trainer are customer care, strong customer service, and cleanliness.

Customer service associate vs customer service trainer overview

Customer Service AssociateCustomer Service Trainer
Yearly Salary$31,709$32,452
Hourly rate$15.24$15.60
Growth Rate-4%-4%
Number Of Jobs380,943235,862
Job Satisfaction5-
Most Common DegreeBachelor's Degree, 35%Bachelor's Degree, 43%
Average Age4040
Years Of Experience1212

What does a Customer Service Associate do?

Customer service associates are representatives of the company who are responsible for solving customer concerns. They provide exceptional service to clients to ensure that their problems are solved and that the relationship between the client and the company remains strong. Customer service associates are in-charge of processing transactions, maintaining a good working relationship between the client and the company, ensuring that the client remains loyal to the company, and working on the requests of the client. Through all of this, customer service associates must keep any information they may encounter confidential. They should also have time management skills, problem-solving skills, and customer service skills.

What does a customer service trainer do?

A customer service trainer is responsible for training new and experienced customer service staff, providing them with the best strategies and techniques to handle customers' inquiries and concerns. They also resolve customer complaints and ensure customer satisfaction, building good customer relationships, maintaining the company's reputation, and increasing revenues. Customer service trainers schedule training classes, provide engaging activities, and monitor trainees' progress through call testing and role-playing activities. A customer service trainer must have excellent knowledge of the customer service industry, as well as exceptional communication skills to teach trainees' effectively and efficiently.

Customer service associate vs customer service trainer salary

Customer service associates and customer service trainers have different pay scales, as shown below.

Customer Service AssociateCustomer Service Trainer
Average Salary$31,709$32,452
Salary RangeBetween $24,000 And $40,000Between $25,000 And $40,000
Highest Paying CityRichmond, CATacoma, WA
Highest Paying StateCaliforniaAlaska
Best Paying CompanyFidelity InvestmentsSalesforce
Best Paying IndustryFinanceTelecommunication

Differences between customer service associate and customer service trainer education

There are a few differences between a customer service associate and a customer service trainer in terms of educational background:

Customer Service AssociateCustomer Service Trainer
Most Common DegreeBachelor's Degree, 35%Bachelor's Degree, 43%
Most Common MajorBusinessBusiness
Most Common College--

Customer service associate vs customer service trainer demographics

Here are the differences between customer service associates' and customer service trainers' demographics:

Customer Service AssociateCustomer Service Trainer
Average Age4040
Gender RatioMale, 38.4% Female, 61.6%Male, 32.8% Female, 67.2%
Race RatioBlack or African American, 11.8% Unknown, 5.4% Hispanic or Latino, 19.5% Asian, 6.6% White, 55.9% American Indian and Alaska Native, 0.7%Black or African American, 10.6% Unknown, 5.3% Hispanic or Latino, 20.1% Asian, 6.8% White, 56.4% American Indian and Alaska Native, 0.7%
LGBT Percentage7%7%

Differences between customer service associate and customer service trainer duties and responsibilities

Customer Service Associate Example Responsibilities.

  • Manage and calculate daily cash deposits and prepare daily payroll ledgers.
  • Manage cash balances and inventory stock accurately; ensure cleanliness of all work stations and guarantee excellent customer service.
  • Use excellent phone and customer service etiquette while navigating through multiple windows simultaneously.
  • Provide excellent customer service to hundreds of satisfy customers, bag groceries with speed and efficiency
  • Perform upselling on every call.
  • Train in flight emergencies, hazardous materials and CPR.
  • Show More

Customer Service Trainer Example Responsibilities.

  • Manage and calculate daily cash deposits and prepare daily payroll ledgers.
  • Train new employees in customer service, as well as POS functions.
  • Help patients move in and out of beds, baths, wheelchairs and automobiles.
  • Establish an effective working schedules for personnel providing logistics and provisions support in Hawaii
  • Develop computer base training modules, PowerPoint presentations and games for customer service representative and other relate groups.
  • Coordinate with doctors and register nurses to develop respiratory care plans for patients and provide necessary health education training.
  • Show More

Customer service associate vs customer service trainer skills

Common Customer Service Associate Skills
  • Patients, 41%
  • Sales Floor, 12%
  • Plumbing, 10%
  • Quality Customer Service, 6%
  • Front End, 3%
  • CSA, 3%
Common Customer Service Trainer Skills
  • Customer Care, 12%
  • Strong Customer Service, 11%
  • Cleanliness, 10%
  • Product Knowledge, 5%
  • Gross Margin, 4%
  • Data Entry, 4%

Browse office and administrative jobs