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The differences between customer service associates and customer service trainers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer service associate and a customer service trainer. Additionally, a customer service trainer has an average salary of $32,452, which is higher than the $31,709 average annual salary of a customer service associate.
The top three skills for a customer service associate include patients, sales floor and plumbing. The most important skills for a customer service trainer are customer care, strong customer service, and cleanliness.
Customer Service Associate | Customer Service Trainer | |
Yearly Salary | $31,709 | $32,452 |
Hourly rate | $15.24 | $15.60 |
Growth Rate | -4% | -4% |
Number Of Jobs | 380,943 | 235,862 |
Job Satisfaction | 5 | - |
Most Common Degree | Bachelor's Degree, 35% | Bachelor's Degree, 43% |
Average Age | 40 | 40 |
Years Of Experience | 12 | 12 |
Customer service associates are representatives of the company who are responsible for solving customer concerns. They provide exceptional service to clients to ensure that their problems are solved and that the relationship between the client and the company remains strong. Customer service associates are in-charge of processing transactions, maintaining a good working relationship between the client and the company, ensuring that the client remains loyal to the company, and working on the requests of the client. Through all of this, customer service associates must keep any information they may encounter confidential. They should also have time management skills, problem-solving skills, and customer service skills.
A customer service trainer is responsible for training new and experienced customer service staff, providing them with the best strategies and techniques to handle customers' inquiries and concerns. They also resolve customer complaints and ensure customer satisfaction, building good customer relationships, maintaining the company's reputation, and increasing revenues. Customer service trainers schedule training classes, provide engaging activities, and monitor trainees' progress through call testing and role-playing activities. A customer service trainer must have excellent knowledge of the customer service industry, as well as exceptional communication skills to teach trainees' effectively and efficiently.
Customer service associates and customer service trainers have different pay scales, as shown below.
Customer Service Associate | Customer Service Trainer | |
Average Salary | $31,709 | $32,452 |
Salary Range | Between $24,000 And $40,000 | Between $25,000 And $40,000 |
Highest Paying City | Richmond, CA | Tacoma, WA |
Highest Paying State | California | Alaska |
Best Paying Company | Fidelity Investments | Salesforce |
Best Paying Industry | Finance | Telecommunication |
There are a few differences between a customer service associate and a customer service trainer in terms of educational background:
Customer Service Associate | Customer Service Trainer | |
Most Common Degree | Bachelor's Degree, 35% | Bachelor's Degree, 43% |
Most Common Major | Business | Business |
Most Common College | - | - |
Here are the differences between customer service associates' and customer service trainers' demographics:
Customer Service Associate | Customer Service Trainer | |
Average Age | 40 | 40 |
Gender Ratio | Male, 38.4% Female, 61.6% | Male, 32.8% Female, 67.2% |
Race Ratio | Black or African American, 11.8% Unknown, 5.4% Hispanic or Latino, 19.5% Asian, 6.6% White, 55.9% American Indian and Alaska Native, 0.7% | Black or African American, 10.6% Unknown, 5.3% Hispanic or Latino, 20.1% Asian, 6.8% White, 56.4% American Indian and Alaska Native, 0.7% |
LGBT Percentage | 7% | 7% |