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The differences between customer service associates and sales associate and customer services can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer service associate and a sales associate and customer service. Additionally, a customer service associate has an average salary of $31,709, which is higher than the $28,654 average annual salary of a sales associate and customer service.
The top three skills for a customer service associate include patients, sales floor and plumbing. The most important skills for a sales associate and customer service are customer service, plumbing, and sales associates.
| Customer Service Associate | Sales Associate And Customer Service | |
| Yearly Salary | $31,709 | $28,654 |
| Hourly rate | $15.24 | $13.78 |
| Growth Rate | -4% | -4% |
| Number Of Jobs | 380,943 | 298,588 |
| Job Satisfaction | 5 | - |
| Most Common Degree | Bachelor's Degree, 35% | High School Diploma, 34% |
| Average Age | 40 | 40 |
| Years Of Experience | 12 | 12 |
Customer service associates are representatives of the company who are responsible for solving customer concerns. They provide exceptional service to clients to ensure that their problems are solved and that the relationship between the client and the company remains strong. Customer service associates are in-charge of processing transactions, maintaining a good working relationship between the client and the company, ensuring that the client remains loyal to the company, and working on the requests of the client. Through all of this, customer service associates must keep any information they may encounter confidential. They should also have time management skills, problem-solving skills, and customer service skills.
Sales and customer service associates are employees who are responsible for closing out sales deals and attending to customer needs. They are in charge of selling company goods and services to potential clients, often citing the common needs of prospective clients to ensure sales. They also handle customer inquiries and complaints and try their best to mitigate any problems that would arise. They are expected to be experts on company products to ensure that they can provide the best service to customers. Sales and customer service associates should have strong interpersonal skills, customer service skills, and communication skills.
Customer service associates and sales associate and customer services have different pay scales, as shown below.
| Customer Service Associate | Sales Associate And Customer Service | |
| Average Salary | $31,709 | $28,654 |
| Salary Range | Between $24,000 And $40,000 | Between $21,000 And $38,000 |
| Highest Paying City | Richmond, CA | Bellevue, WA |
| Highest Paying State | California | Connecticut |
| Best Paying Company | Fidelity Investments | GEICO |
| Best Paying Industry | Finance | Manufacturing |
There are a few differences between a customer service associate and a sales associate and customer service in terms of educational background:
| Customer Service Associate | Sales Associate And Customer Service | |
| Most Common Degree | Bachelor's Degree, 35% | High School Diploma, 34% |
| Most Common Major | Business | Business |
| Most Common College | - | - |
Here are the differences between customer service associates' and sales associate and customer services' demographics:
| Customer Service Associate | Sales Associate And Customer Service | |
| Average Age | 40 | 40 |
| Gender Ratio | Male, 38.4% Female, 61.6% | Male, 39.8% Female, 60.2% |
| Race Ratio | Black or African American, 11.8% Unknown, 5.4% Hispanic or Latino, 19.5% Asian, 6.6% White, 55.9% American Indian and Alaska Native, 0.7% | Black or African American, 10.9% Unknown, 5.4% Hispanic or Latino, 22.0% Asian, 6.4% White, 54.5% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |