Customer service associate demographics and statistics in the US
Customer service associate demographics research summary. Zippia estimates customer service associate demographics and statistics in the United States by using a database of 30 million profiles. Our customer service associate estimates are verified against BLS, Census, and current job openings data for accuracy. Zippia's data science team found the following key facts about customer service associates after extensive research and analysis:
- There are over 774,996 customer service associates currently employed in the United States.
- 61.6% of all customer service associates are women, while 38.4% are men.
- The average customer service associate age is 40 years old.
- The most common ethnicity of customer service associates is White (55.9%), followed by Hispanic or Latino (19.5%), Black or African American (11.8%) and Asian (6.6%).
- Customer service associates are most in-demand in New York, NY.
- Richmond, CA pays an annual average wage of $39,319, the highest in the US.
- In 2022, women customer service associates earned 97% of what men earned.
- New Hampshire is the best state for customer service associates to live.
- Customer service associates are 52% more likely to work at private companies in comparison to public companies.
On this page
Customer service associate demographics by:
Customer service associate gender statistics
61.6% of customer service associates are women and 38.4% of customer service associates are men.
- Female, 61.6%
- Male, 38.4%
Customer service associate gender ratio
| Gender | Percentages |
|---|---|
| Female | 61.6% |
| Male | 38.4% |
Customer service associate gender pay gap
Women earn 97¢ for every $1 earned by men
Male income
$33,325
Female income
$32,213
Customer service associate gender ratio over time
This data breaks down the percentage of men and women in customer service associate positions over time. Currently, 61.6% of customer service associates are female.
Customer service associate gender ratio by year
| Year | Male | Female |
|---|---|---|
| 2010 | 36.52% | 63.48% |
| 2011 | 36.37% | 63.63% |
| 2012 | 37.98% | 62.02% |
| 2013 | 38.46% | 61.54% |
| 2014 | 39.00% | 61.00% |
| 2015 | 38.88% | 61.12% |
| 2016 | 39.48% | 60.52% |
| 2017 | 39.95% | 60.05% |
| 2018 | 38.54% | 61.46% |
| 2019 | 38.08% | 61.92% |
| 2020 | 38.76% | 61.24% |
| 2021 | 38.35% | 61.65% |
Customer service associate related jobs gender ratio
We compared customer service associates with similar job titles to see how gender ratios vary. As you can see, technical service advisor and courtesy associate have the biggest gender ratio gaps.
| Job title | Male | Female |
|---|---|---|
| Loan Secretary | 4% | 96% |
| Dental Receptionist | 5% | 95% |
| Receptionist Secretary | 6% | 94% |
| Customer Service Associate | 38% | 62% |
| Lead Ramp Agent | 86% | 14% |
| Courtesy Associate | 88% | 12% |
| Technical Service Advisor | 89% | 11% |
Male
Female
100%
75%
50%
25%
0%
0%
25%
50%
75%
100%
Customer service associate demographics by race
The most common ethnicity among customer service associates is White, which makes up 55.9% of all customer service associates. Comparatively, 19.5% of customer service associates are Hispanic or Latino and 11.8% of customer service associates are Black or African American.
- White, 55.9%
- Hispanic or Latino, 19.5%
- Black or African American, 11.8%
- Asian, 6.6%
- Unknown, 5.4%
- American Indian and Alaska Native, 0.8%
Customer service associate race
| Customer service associate race | Percentages |
|---|---|
| White | 55.9% |
| Hispanic or Latino | 19.5% |
| Black or African American | 11.8% |
| Asian | 6.6% |
| Unknown | 5.4% |
| American Indian and Alaska Native | 0.8% |
Customer service associate race and ethnicity over time
See how customer service associate racial and ethnic diversity trended since 2010 according to the United States Census Bureau data.
Customer service associate race and ethnicity by year
| Year | White | Black or African American | Asian | Hispanic or Latino |
|---|---|---|---|---|
| 2010 | 63.33% | 12.06% | 5.89% | 15.56% |
| 2011 | 63.05% | 12.35% | 6.02% | 15.43% |
| 2012 | 62.25% | 12.23% | 5.83% | 16.28% |
| 2013 | 62.60% | 12.06% | 6.00% | 15.96% |
| 2014 | 61.97% | 12.01% | 6.31% | 16.14% |
| 2015 | 61.36% | 11.75% | 6.10% | 17.26% |
| 2016 | 60.47% | 12.24% | 6.34% | 17.15% |
| 2017 | 61.39% | 11.66% | 6.30% | 16.98% |
| 2018 | 61.20% | 11.24% | 6.47% | 17.36% |
| 2019 | 60.80% | 11.43% | 6.28% | 17.87% |
| 2020 | 58.24% | 10.83% | 6.43% | 18.48% |
| 2021 | 55.93% | 11.80% | 6.60% | 19.51% |
Customer service associate wage gap by race
According to our data, asian customer service associates have the highest average salary compared to other ethnicities. Black or african american customer service associates have the lowest average salary at $32,989.
| Ethnicity | Salary |
|---|---|
| Unknown | $33,034 |
| White | $33,382 |
| Black or African American | $32,989 |
| Asian | $33,938 |
| Hispanic or Latino | $33,290 |
Average customer service associate age
See how the average age of customer service associates varies based on ethnicity and gender.
Male
Female
Customer service associate age by race and gender
| Race | Male age | Female age |
|---|---|---|
| Black or African American | 37 | 39 |
| Unknown | 34 | 36.5 |
| Asian | 38 | 42 |
| Hispanic or Latino | 33 | 35 |
| White | 37 | 44 |
| American Indian and Alaska Native | 38 | 42 |
Customer service associate age breakdown
The average age of customer service associates is 40+ years years old, representing 49% of the customer service associate population.
Customer service associate age breakdown
| Customer Service Associate Years | Percentages |
|---|---|
| 40+ years | 49% |
| 30-40 years | 25% |
| 20-30 years | 24% |
Customer service associate educational attainment
The most common degree for customer service associates is bachelor's degree, with 35% of customer service associates earning that degree. The second and third most common degree levels are high school diploma degree at 30% and high school diploma degree at 22%.
- Bachelor's, 35%
- High School Diploma, 30%
- Associate, 22%
- Diploma, 7%
- Other Degrees, 6%
Customer service associates by degree level
| Customer service associate degree | Percentages |
|---|---|
| Bachelor's | 35% |
| High School Diploma | 30% |
| Associate | 22% |
| Diploma | 7% |
| Other Degrees | 6% |
Customer service associate jobs you might like
Customer service associate wage gap by degree level
According to the data, customer service associates with a Master's degree earn more than those without, at $36,812 annually. With a Bachelor's degree, customer service associates earn a median annual income of $35,444 compared to $32,461 for customer service associates with an Associate degree.
| Education | Salary |
|---|---|
| Master's Degree | $36,812 |
| High School Diploma or Less | $31,421 |
| Bachelor's Degree | $35,444 |
| Some College/ Associate Degree | $32,461 |
Customer service associate employment statistics
Most customer service associates work for a private in the retail industry.
Company size where customer service associates work
Below, you can see the size of companies where customer service associates work.
Customer service associate jobs by employer size
| Company size | Percentages |
|---|---|
| < 50 employees | 5% |
| 50 - 100 employees | 4% |
| 100 - 500 employees | 8% |
| 500 - 1,000 employees | 4% |
| 1,000 - 10,000 employees | 25% |
| > 10,000 employees | 55% |
Customer service associate jobs by company type
Employees with the customer service associate job title have their preferences when it comes to working for a company. For instance, most customer service associates prefer to work at private companies over public companies.
Customer service associate jobs by sector
| Company type | Percentages |
|---|---|
| Public | 47% |
| Private | 52% |
| Government | 1% |
Customer service associate jobs by industry
The most common industries for customer service associates are retail, finance and hospitality.
Customer service associate industry statistics
| Industry | Percentages |
|---|---|
| Retail | 35% |
| Fortune 500 | 20% |
| Hospitality | 7% |
| Finance | 7% |
| Professional | 5% |
| Telecommunication | 3% |
| Manufacturing | 3% |
| Health Care | 3% |
| Technology | 3% |
| Media | 2% |
| Transportation | 2% |
| Insurance | 2% |
| Energy | 2% |
| Government | 1% |
| Automotive | 1% |
| Utilities | 1% |
| Agriculture | 1% |
| Start-up | 1% |
| Non Profits | 1% |
| Real Estate | 1% |
Customer service associate turnover and employment statistics
Customer service associate unemployment rate over time
The unemployment rate for customer service associates between 2008 and the most recent data has varied, according to the Bureau of Labor Statistics.
Customer service associate unemployment rate by year
| Year | Customer service associate unemployment rate |
|---|---|
| 2010 | 11.59% |
| 2011 | 11.00% |
| 2012 | 10.08% |
| 2013 | 8.66% |
| 2014 | 7.64% |
| 2015 | 6.32% |
| 2016 | 5.97% |
| 2017 | 5.66% |
| 2018 | 5.04% |
| 2019 | 4.98% |
| 2020 | 6.69% |
| 2021 | 7.20% |
Average customer service associate tenure
The average customer service associate stays at their job for 1-2 years, based on the 182,712 customer service associates resumes in Zippia's database.
Customer service associate tenure statistics
| Number of years | Percentages |
|---|---|
| Less than 1 year | 32% |
| 1-2 years | 35% |
| 3-4 years | 12% |
| 5-7 years | 13% |
| 8-10 years | 4% |
| 11+ years | 5% |
Customer service associate LGBT ratio compared to similar jobs
Review the percent of customer service associates that are members of the LGBT community. You can see how this compares to similar jobs in the chart below.
| Job title | LGBT | Job openings |
|---|---|---|
| Vault Custodian | 5.53% | 8,440 |
| Tenant Selector | 6.73% | 4,356 |
| Customer Service Associate | 7.19% | - |
| Indexer | 8.60% | 991 |
| Credit Checker | 8.99% | 11,860 |
| Library Services Assistant | 11.16% | 57,450 |
| Civil Service Clerk | 15.31% | 75,409 |
Similar customer service associate jobs LGBT demographics
| Profession | Percentages of LGBT | Job openings |
|---|---|---|
| Vault Custodian | 5.53% | 8,440 |
| Tenant Selector | 6.73% | 4,356 |
| Indexer | 8.60% | 991 |
| Credit Checker | 8.99% | 11,860 |
| Library Services Assistant | 11.16% | 57,450 |
| Civil Service Clerk | 15.31% | 75,409 |
Foreign languages spoken by customer service associates
The most common foreign language among customer service associates is Spanish at 66.7%. The second-most popular foreign language spoken is French at 7.9% and German is the third-most popular at 3.1%.
- Spanish, 66.7%
- French, 7.9%
- German, 3.1%
- Arabic, 2.3%
- Portuguese, 2.3%
- Other, 17.7%
Customer service associate languages spoken
| Foreign language | Percentages |
|---|---|
| Spanish | 66.7% |
| French | 7.9% |
| German | 3.1% |
| Arabic | 2.3% |
| Portuguese | 2.3% |
| Other | 17.7% |
