Post Job

Customer Service Associate Education Requirements

Updated January 8, 2025
2 min read
Usually, customer service associates don't need a college education. The most common degree for customer service associates is bachelor's degree with 35% graduates, with only 30% customer service associate graduates earning high school diploma. Customer service associates who decided to graduate from college often finish University of Phoenix or DeVry University. Some good skills to have in this position include patients, sales floor and plumbing.

Popular customer service associate certifications include Certified Pharmacy Technician (CPhT), Certified Medical Office Manager (CMOM), or Automotive Sales Professional. To improve customer service associate qualification and skills, we prepared some online courses to help in customer service associate education paths.

What education do you need to become a customer service associate?

What degree do you need to be a customer service associate?

The most common degree for customer service associates is bachelor's degree, with 35% of customer service associates earning that degree. The second and third most common degree levels are high school diploma degree at 30% and high school diploma degree at 22%.
  • Bachelor's, 35%
  • High School Diploma, 30%
  • Associate, 22%
  • Diploma, 7%
  • Other Degrees, 6%

What should I major in to become a customer service associate?

You should major in business to become a customer service associate. 25% of customer service associates major in business. Other common majors for a customer service associate include general studies and criminal justice.

Best majors for customer service associates

RankMajorPercentages
1Business25.4%
2General Studies8.0%
3Criminal Justice7.4%
4Psychology7.3%
5Accounting5.4%

20 best online courses for customer service associates

Advertising Disclosure

1. Customer Service Fundamentals

coursera

There are a growing number of exciting, well-paying jobs in today’s tech industry that do not require a traditional college degree, an one of the hottest areas with high demand is in IT customer service and support. Customer Service is a perfect entry point to start your career in IT, with a multitude of job openings ranging from onsite or remote help desk work to customer care or client support. We can help you get there with the Customer Service Fundamentals course. We will help you to build...

2. Customer Service & Support For Customer Service Executives

udemy
4.5
(941)

Learn Customer Service Skills & Provide Excellent Customer Support, Customer Experience & How To Manage Upset Customers...

3. Customer Service, Customer Support, And Customer Experience

udemy
4.6
(2,666)

Customer service, customer support, and customer experience training. Loyal clients through world-class customer service...

4. Customer Service Foundation

udemy
4.5
(290)

An introductory course about understanding the foundations of Customer Service...

5. Customer Service Mastery: Delight Every Customer

udemy
4.7
(18,204)

Master Customer Service using this practical customer care course...

6. Customer Service

udemy
4.6
(11,267)

How to Approach New Customers and Maintain Existing Ones...

7. Start Improving Customer Service

udemy
4.8
(2,040)

Creating a Customer Service advantage in Your department or business through communication and Customer Management...

8. Customer Service Fundamentals: Putting People First

udemy
4.4
(313)

Customer Care Listening Great Customer Service Concern for Others Company Culture Engaging People Responding...

9. [2023] Customer Service 2.0: Learn Digital Customer Service

udemy
4.5
(3,956)

Used by Chase®, Intel®, & more! Learn soft skills, social media customer service, diagnosing user problems, & more...

10. Customer Service: 6 Keys To Exceptional Customer Service

udemy
4.6
(601)

Master Customer Satisfaction & Astonish Your Customers With A+ Customer Service...

11. Fundamentals of Logistics, Supply Chain & Customer Service

udemy
4.5
(3,822)

Learn Logistics, Supply Chain and Customer Service. 3 Courses in 1...

12. The Customer: Build a Customer Service Strategy (BITE SIZE)

udemy
4.5
(10,168)

For you and your team to be successful in providing great customer service, start by putting your customer first...

13. Brilliant Customer Service: How to Impress your Customers!

udemy
4.7
(12,891)

Enhance your customer support and truly differentiate yourself from your competition!...

14. SAP Customer Service (CS/SM) - Service Management module

udemy
4.4
(960)

Real World SAP CS and SD, Repair Orders, Service Orders, Service Contracts...

15. Customer Service Basics: Improve your Service now

udemy
4.5
(889)

The basic golden rules to kickstart your service...

16. Outstanding Customer Service - The Ultimate Guide!

udemy
4.5
(292)

Unlocking the Powerful Secrets of OUTSTANDING Customer Service - Transform Your Business!...

17. Customer Service: Keep 'em coming back!

udemy
4.5
(3,150)

How to give the best customer service in your industry and keep those customers raving about your business...

18. Customer Service Success: Take Your Skills to the Next Level

udemy
4.5
(2,276)

3-in-1 Customer Service Training: Levels 1, 2, 3 Improve Your Soft Communication Skills, Customer Support & Experience...

19. Customer Service Training: Dealing with Difficult Customers

udemy
4.5
(1,035)

Learn how to deal with difficult customers Master customer relationship management Gain conflict management skills...

20. Your Customer Service Toolbox: Best Practices for Beginners

udemy
4.5
(4,101)

Excel as a front-line customer service agent using problem-solving & relationship-building skills, etiquette, and more...

Average customer service associate salary by education level

According to our data, customer service associates with a Master's degree earn the highest average salary, at $36,812 annually. Customer service associates with a Bachelor's degree earn an average annual salary of $35,444.
Customer Service Associate education levelCustomer Service Associate salary
Master's Degree$36,812
High School Diploma or Less$31,421
Bachelor's Degree$35,444
Some College/ Associate Degree$32,461

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Browse office and administrative jobs