Customer Service Associate resume examples for 2025

Customer Service Associate resume format and sections

1. 1

   1. Add contact information to your customer service associate resume

   Your name should be the biggest text on the page and be at or near the top of the document. Your address doesn't need to include your street name or house number - listing your city and state works just fine. Your email address should be professional, but not your current work email address. It's not a good look to use your work email for personal projects (job-searching). Your social media can be included if you have a fully-fledged LinkedIn page or another social media page that showcases your relevant skill set.

   Customer Service Associate Resume Contact Information Example #1

   Dhruv Johnson

   d.johnson@email.com | 333-111-2222 | www.linkedin.com/in/dhruv-johnson

   Do you want to know more?

   How To Write The Perfect Resume Header
2. 2

   2. Add relevant education to your customer service associate resume

   Your resume's education section should include:

   • The name of your school
   • The date you graduated (Month, Year or Year are both appropriate)
   • The name of your degree

   If you graduated more than 15 years ago, you should consider dropping your graduation date to avoid age discrimination.

   Optional subsections for your education section include:

   • Academic awards (Dean's List, Latin honors, etc. )
   • GPA (if you're a recent graduate and your GPA was 3.5+)
   • Extra certifications
   • Academic projects (thesis, dissertation, etc. )

   Other tips to consider when writing your education section include:

   • If you're a recent graduate, you might opt to place your education section above your experience section
   • The more work experience you get, the shorter your education section should be
   • List your education in reverse chronological order, with your most recent and high-ranking degrees first
   • If you haven't graduated yet, you can include "Expected graduation date" to the entry for that school

   Check More About Customer Service Associate Education

   Majors

   Business

   25.4%

   General Studies

   8.0%

   Criminal Justice

   7.4%

   Psychology

   7.3%

   Show More

   Customer Service Associate Resume Relevant Education Example #1

   High School Diploma 2017 - 2019

   Customer Service Associate Resume Relevant Education Example #2

   Doctoral Degree In General Studies 2015 - 2018

   Indiana University South Bend South Bend, IN

3. 3

   3. Next, create a customer service associate skills section on your resume

   Your resume's skills section should include the most important keywords from the job description, as long as you actually have those skills. If you haven't started your job search yet, you can look over resumes to get an idea of what skills are the most important.

   Here are some tips to keep in mind when writing your resume's skills section:

   • Include 6-12 skills, in bullet point form
   • List mostly hard skills; soft skills are hard to test
   • Emphasize the skills that are most important for the job

   Hard skills are generally more important to hiring managers because they relate to on-the-job knowledge and specific experience with a certain technology or process.

   Soft skills are also valuable, as they're highly transferable and make you a great person to work alongside, but they're impossible to prove on a resume.

   Example of skills to include on an customer service associate resume

   • Sales Floor Skills.
      

     The sales floor is the area in a company or a business that is specified for retail activities or is designated as the selling area of the shop. A car showroom can be considered a sales floor, as it has cars in its display which are to be sold. A sales floor is generally crowded with sales assistants who are there to help you out while you can search and check out the products. Generally a sales floor has free access to the public and they can observe, view and get information about the product that is being sold.

   • CSA Skills.
      

     Community Supported Agriculture - CSA is a direct marketing partnership between a farmer(s) and a dedicated community support/consumer network who help provide a portion of a particular farm's operating budget by purchasing shares of the harvest of the pre-growing season. CSAs provide consumers with a valuable opportunity to obtain fresh, local produce from farmers who love to grow food for people in their communities and create a symbiotic relationship between customer and producer.

   • Customer Care Skills.
      

     Customer care, also known as customer service, is a one-to-one interaction between the consumer of a company and its representative.

   • Service Desk Skills.
      

     The point of contact between a services provider or enterprise and the end-user is referred to as the services desk. A service desk enables businesses to effectively implement daily internal and external tasks. It also helps enterprises in communicating with their customers and tending to their requests effectively.

   • POS Skills.
      

     POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.

   Top Skills for a Customer Service Associate

   Patients, 40.9%
   Sales Floor, 11.6%
   Plumbing, 10.2%
   Quality Customer Service, 6.5%
   Other Skills, 30.8%
   See All Customer Service Associate Skills

   Not sure which skills are really important?

   3 Big Tips For Listing Skills On Your Resume
4. 4

   4. List your customer service associate experience

   The most important part of any resume for a customer service associate is the experience section. Recruiters and hiring managers expect to see your experience listed in reverse chronological order, meaning that you should begin with your most recent experience and then work backwards.

   Don't just list your job duties below each job entry. Instead, make sure most of your bullet points discuss impressive achievements from your past positions. Whenever you can, use numbers to contextualize your accomplishments for the hiring manager reading your resume.

   It's okay if you can't include exact percentages or dollar figures. There's a big difference even between saying "Managed a team of customer service associates" and "Managed a team of 6 customer service associates over a 9-month project. "

   Most importantly, make sure that the experience you include is relevant to the job you're applying for. Use the job description to ensure that each bullet point on your resume is appropriate and helpful.

   What experience really stands out on Customer Service Associate resumes?

   Alexander Nagel Ph.D.

   Assistant Professor, Assistant Chair, Art History and Museum Professions, Fashion Institute of Technology

   I would state that students have an improved presence experiencing and working with virtual platforms. Particularly in the final year 2020/2021, we tried to stress the importance of online exhibits, social media and engagements online, digital art histories, looked at assignments in the virtual sphere, improved communication skills while presenting online. Due to the Art and Museum world changes, we also see a trend to be more sensitive towards the impact artists, and curators have on social justice.

   Don't have any experience?

   How To Show Your Experience On a Resume... Even When You Don't Have Any

   Work History Example # 1

   Certified Nurses' Aide

   CNA Financial

   • Qualified and experienced CPR administrator.
   • Certified Nurse's Aide (CNA) includes bathing and washing patients as well as helping them to shower if needed.
   • Certified electrocardiogram ECG Blood Draws, Iv Fusions, Respiratory Treatments, glucose readings, blood pressure treatments.
   • Exhibited compassionate care and communication with regard to issues of death and dying Sensitive to the needs of geriatric patients.
   • Worked in Alzheimer's unit and became certified to work with Alzheimer's patients.

   Work History Example # 2

   Services Clerk

   QuikTrip

   • Greeted customers entering the establishment Operated a POS system to complete customer purchases.
   • Executed cash transactions quickly and accurately using company's backward change counting system kept accurate records of credit and cash deposit amounts
   • Familiarized with various tools and tasks integral to the position.
   • Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture in a face-paced work environment.
   • Trained new and existing clerks on efficient practices and guidelines.

   Work History Example # 3

   Customer Service Associate

   The Home Depot

   • Handled all jobs pertinent to this position.
   • Maintained verbal and written communication with vendors, merchants, U.S. Customs and Brokerage firms .
   • Acknowledged detail and organization for my position.
   • Required to maintain current knowledge of promotions, policies and procedures to drive awareness and increase profits for the store.
   • Identified for specialty management position and asked to attend weekly district meetings.

   Work History Example # 4

   Customer Service Associate (Part-Time)

   Wawa

   • Represented Wawa by exemplifying Wawa Core Values incorporating proper communication with management regarding customer satisfaction
   • Worked as a team to have the store in the best shape with the quickest and friendliest service possible.
   • Communicated clearly and positively with co-workers and the management team.
   • Assisted in all operations of store management including billing, inventory control and ordering, preparing bank deposits, and training.
   • Operated the POS systems and maintained proper cash level at register and safe.

   Show More
5. 5

   5. Highlight customer service associate certifications on your resume

   Specific customer service associate certifications can be a powerful tool to show employers you've developed the appropriate skills.

   If you have any of these certifications, make sure to put them on your customer service associate resume:

   1. Certified Pharmacy Technician (CPhT)
   2. Certified Medical Office Manager (CMOM)
   3. Automotive Sales Professional
   4. International Accredited Business Accountant (IABA)
   5. Certified Information Technology Professional (CITP)
   6. Certified Sales Professional (CSP)
   7. Certified Professional - Food Safety (CP-FS)
   8. Professional Credit Associate (PCA)
   9. Certified Network Computer Technician (CNCT)
   10. Managed Healthcare Professional (MHP)

   More Certifications For Customer Service Associate
6. 6

   6. Finally, add an customer service associate resume summary or objective statement

   A resume summary statement consists of 1-3 sentences at the top of your customer service associate resume that quickly summarizes who you are and what you have to offer. The summary statement should include your job title, years of experience (if it's 3+), and an impressive accomplishment, if you have space for it.

   Remember to emphasize skills and experiences that feature in the job description.

   Are you a recent grad?

   Read our guide on how to write a resume summary statement