12 Customer Service Associate Resume Examples

Five Key Resume Tips For Writing A Customer Service Associate Resume:

1.
Relevant Experience
Make sure that the jobs, experience, and accolades that you include are relevant to the position you’re applying for.
2.
The Right Skills
This is a great time to run wild with those keywords from the job description. For example, if they’re looking for someone with experience in New Merchandise, be sure to list it in your resume’s skills section.
3.
Quantifiable Achievements
Your workplace accomplishments tell the story of the unique value you bring to an organization. Stay away from dry descriptions of job duties. Use numbers to help contextualize your achievements..
4.
ATS-Friendly
An applicant tracking system (ATS) is a piece of software employers use to collect, scan, organize, and rank applications. The key to getting your resume past ATS and into the hands of hiring managers is smart keyword usage.
5.
Impeccable Formatting
Formatting a resume so that it looks professional and attractive is important. With Zippia’s resume builder, you can put together a modern-looking resume in less than 10 minutes. Just choose a resume template that suits your style, answer some questions about your background, and you’ll have a resume that’ll pass muster with both the ATS and the hiring manager.
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Zippia allows you to choose from different easy-to-use Customer Service Associate templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Customer Service Associate resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

 
Paul Cruz
Customer Service Associate
Contact Information
Indianapolis, IN
(760) 555-5043
pcruz@example.com
Skills
  • Staff Members
  • Sales Events
  • Unload Trucks
  • Company Policies
  • Scan Gun
  • Stock Shelves
  • ZIP Codes
  • Customer Sales
  • New Merchandise
  • Company Vehicle
 
 
Employment History
Customer Service Associate2019 - Present
Lowe's
Indianapolis, IN
  • Started working at Lowes as a CSA in Lawn and Garden.
  • Put on the sales floor to help customers in locating and purchasing products for home improvement needs.
  • Front line cashier Return desk cashier Outside Lawn and Garden CSA.
  • Helped assist customers in various capacities, including: customer service desk and other departments Loaded cars for customer Worked with Genesis
  • Participate in the interview process for hiring of new Associates and partner with store management on recommendations.
Associate Customer Service Representative2018 - 2019
United Parcel Service
Indianapolis, IN
  • Maintained cleanliness and presentation of back room and front floor.
Loader2017 - 2018
United Parcel Service
Indianapolis, IN
  • Well trained in communications and OSHA safety procedures
  • scan, sort, load and unload packages to package cars.
  • Load and unload truck trailers bag and sort packages
  • Unload packages from trailers lifting and moving packages that typically weigh between 25 and 75 pounds.
Education
High School Diploma of null2017 - 2017
 
 
Donna Austin
Customer Service Associate
Contact Info
Anderson, IN
(470) 555-8677
daustin@example.com
Skills
CSL
Customer Questions
Front End
Target Goals
Mcdonalds
Customer Retention
Retail Sales
CSA
Restaurant Operations
Bank Deposits
Employment History
Customer Service Associate2020 - Present
Lowe'sAnderson, IN
  • assist with new employee training including store policies, services, financing options and register operations.
  • Greet customers as they enter/exit the store.
  • Bagged groceries, leveled shelves, cleaned the store (aisles, registers), customer service.
Customer Service Associate Lead2018 - 2020
XeroxAnderson, IN
  • Resolved customer complaints and online Apple account maintenance.
  • Developed work processes, procedures and technical report.
  • Centralized Mainframe Printing Systems, Work Group 2 Team Leader Responsible for complex customer accounts for The White House, Dept.
  • Complete various Credit Customer Service functions based on business needs.
Crew Trainer (Part-Time)2012 - 2014
McDonald'sChicago, IL
  • Ensured exceptional client service and quality products served.
  • Monitored dining and drive-thru reservations.
Education
Doctoral Degree of General Studies2015 - 2018
Indiana University South BendSouth Bend, IN
Master's Degree of Business2014 - 2015
University of Illinois at ChicagoChicago, IL
Bachelor's Degree of Finance2011 - 2014
University of Illinois at ChicagoChicago, IL
 
 
Kelly Richardson
Customer Service Associate
Cleveland, OH
(890) 555-9807
krichardson@example.com
Experience
Customer Service Associate2017 - Present
WalmartCleveland, OH
  • Handled returns and customer complaints, load/unload trucks, cashier, inventory control.
  • Cashier, Service Desk, layaway Help clean Store
  • Stocked and reorganized the new merchandise onto the sales floor.
  • Handled payments, processed sales at the cash register and maintain a high level of customer service throughout the transaction.
  • Greet customers and ascertain what each customer wants or needs.
Customer Service Assistant2016 - 2017
Best BuyCleveland, OH
  • Operated a POS system to itemize and complete an average of 15-25 customer purchases per shift.
  • Make sure products are properly secured and locked on the sales floor throughout the business day.
  • Interacted in a fast-paced environment to assist customers in product knowledge to fulfill the specific needs that pertained to the customer.
Mcdonalds Crew Member2015 - 2016
Burger KingCleveland, OH
  • Make burgers, salads, other burger king items Accomplishments Brought new ideas to corporate offices.
  • Manage money orders through the fast food service with customers and assisted coworkers with maintaining excellence throughout the Burger King restaurant.
  • Gained Ability to work within a Team, Communication was necessary to serving food in a timely matter.
  • Bagged food, took orders, handled money, customer services, met new and different people
Skills
BurgerCRMCustomer ServiceGreeting CustomersFood ProductsCommunicationDrive-ThruNew ThingsCustomer ComplaintsStorage Areas
Education
High School Diploma In null2015 - 2015
 
 
Kyle Elliott
Customer Service Associate
Employment History
Customer Service Associate2015 - Present
Lowe'sHouston, TX
  • Maintain predetermined level of product availability on the sales floor.
  • Meet and greet customers in a friendly and professional manner.
  • Operated the RF scanner and the POS system.
Seasonal Cashier2014 - 2015
WalmartOrlando, FL
  • Educate customers about the contents and cuts of various deli items.
  • Provided excellent customer service on sales floor and at register.
Customer Service Clerk2012 - 2014
WawaFredericksburg, VA
  • Handled Cash Resolved customer complaints Provided customer service
  • Assisted customers Merchandising Cleaned and maintained sales floor Stocked sales floor Assisted customers
  • Provide customer service Process returns and exchanges in a timely manner Organize service desk and distribute returns to correct departments
Education
High School Diploma In null2012 - 2012
 
 
Contact Information
Houston, TX
(880) 555-5323
kelliott@example.com
Skills
Positive Attitude
Service Calls
Customer Service
Sales Floor
Repair Orders
Sales Goals
Greeting Customers
Company Policies
Stock Shelves
New Merchandise
 
 
Mary Snyder
Customer Service Associate
Indianapolis, IN
(250) 555-7493
msnyder@example.com
Skills
Customer TransactionsFront OfficeGSAFood PreparationCourteous ServiceCustomer ServiceFood ProductsAdditional RequestsSafe EnvironmentGreeting Customers
 
 
Employment History
Customer Service Associate2020 - Present
Lowe'sIndianapolis, IN
  • Assist in training and supporting entry level and other promoted Customer Service Associates (CSA).
  • Assisted customers on sales floor.
  • Adhere to all company policies, procedures and practices including signing, pricing, and loss prevention.
Guest Service Specialist2013 - 2020
VerizonAlpharetta, GA
  • Answered phones and responded to customer inquiries with in depth product knowledge.
  • Utilize departmental tools, databases and company procedures to resolve conflicts and provide solutions with effective communication.
  • Market, develop, grow & manage new/existing relationship to ensure company growth.
  • Exceeded all sales goals for all months employed and was in the top 25 for the first year.
Customer Service Clerk2004 - 2013
Lowe'sColumbia, SC
  • Handled customer complaints, deescalating the customer prior to meeting with head manager.
  • Preform a monthly cashier test to ensure accuracy and train on possible loss prevention measures.
  • Maintained up to date knowledge of store and company policies.
Education
High School Diploma of null2004 - 2004
 
 
Paul Cruz
Customer Service Associate
Contact Information
Indianapolis, IN
(760) 555-5043
pcruz@example.com
Skills
  • Staff Members
  • Sales Events
  • Unload Trucks
  • Company Policies
  • Scan Gun
  • Stock Shelves
  • ZIP Codes
  • Customer Sales
  • New Merchandise
  • Company Vehicle
 
 
Employment History
Customer Service Associate2019 - Present
Lowe's
Indianapolis, IN
  • Started working at Lowes as a CSA in Lawn and Garden.
  • Put on the sales floor to help customers in locating and purchasing products for home improvement needs.
  • Front line cashier Return desk cashier Outside Lawn and Garden CSA.
  • Helped assist customers in various capacities, including: customer service desk and other departments Loaded cars for customer Worked with Genesis
  • Participate in the interview process for hiring of new Associates and partner with store management on recommendations.
Associate Customer Service Representative2018 - 2019
United Parcel Service
Indianapolis, IN
  • Maintained cleanliness and presentation of back room and front floor.
Loader2017 - 2018
United Parcel Service
Indianapolis, IN
  • Well trained in communications and OSHA safety procedures
  • scan, sort, load and unload packages to package cars.
  • Load and unload truck trailers bag and sort packages
  • Unload packages from trailers lifting and moving packages that typically weigh between 25 and 75 pounds.
Education
High School Diploma of null2017 - 2017
 
 
Donna Austin
Customer Service Associate
Contact Info
Anderson, IN
(470) 555-8677
daustin@example.com
Skills
CSL
Customer Questions
Front End
Target Goals
Mcdonalds
Customer Retention
Retail Sales
CSA
Restaurant Operations
Bank Deposits
Employment History
Customer Service Associate2020 - Present
Lowe'sAnderson, IN
  • assist with new employee training including store policies, services, financing options and register operations.
  • Greet customers as they enter/exit the store.
  • Bagged groceries, leveled shelves, cleaned the store (aisles, registers), customer service.
Customer Service Associate Lead2018 - 2020
XeroxAnderson, IN
  • Resolved customer complaints and online Apple account maintenance.
  • Developed work processes, procedures and technical report.
  • Centralized Mainframe Printing Systems, Work Group 2 Team Leader Responsible for complex customer accounts for The White House, Dept.
  • Complete various Credit Customer Service functions based on business needs.
Crew Trainer (Part-Time)2012 - 2014
McDonald'sChicago, IL
  • Ensured exceptional client service and quality products served.
  • Monitored dining and drive-thru reservations.
Education
Doctoral Degree of General Studies2015 - 2018
Indiana University South BendSouth Bend, IN
Master's Degree of Business2014 - 2015
University of Illinois at ChicagoChicago, IL
Bachelor's Degree of Finance2011 - 2014
University of Illinois at ChicagoChicago, IL
 

What Should Be Included In A Customer Service Associate Resume

1

1. Add Contact Information To Your Customer Service Associate Resume

Your name should be the biggest text on the page and be at or near the top of the document.

Your address doesn't need to include your street name or house number - listing your city and state works just fine.

Your email address should be professional, but not your current work email address. It's not a good look to use your work email for personal projects (job-searching).

Your social media can be included if you have a fully-fledged LinkedIn page or another social media page that showcases your relevant skill set.

Customer Service Associate Resume Contact Information Example #1
Hank Rutherford Hill
St. Arlen, Texas | 333-111-2222 | hank.hill@gmail.com

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2

2. Add Your Relevant Education To The Resume

Your resume's education section should include:

  • The name of your school
  • The date you graduated (Month, Year or Year are both appropriate)
  • The name of your degree
If you graduated more than 15 years ago, you should consider dropping your graduation date to avoid age discrimination.

Optional subsections for your education section include:

  • Academic awards (Dean's List, Latin honors, etc. )
  • GPA (if you're a recent graduate and your GPA was 3.5+)
  • Extra certifications
  • Academic projects (thesis, dissertation, etc.)

Other tips to consider when writing your education section include:

  • If you're a recent graduate, you might opt to place your education section above your experience section
  • The more work experience you get, the shorter your education section should be
  • List your education in reverse chronological order, with your most recent and high-ranking degrees first
  • If you haven't graduated yet, you can include "Expected graduation date" to the entry for that school

Customer Service Associate Resume Relevant Education Example #1
High School Diploma 2014 - 2016
Customer Service Associate Resume Relevant Education Example #2
Doctoral Degree In General Studies 2014 - 2016
Indiana University South Bend South Bend, IN
3

3. Next, Create A Customer Service Associate Skills Section On Your Resume

Your resume's skills section should include the most important keywords from the job description, as long as you actually have those skills. If you haven't started your job search yet, you can look over resumes to get an idea of what skills are the most important.

Here are some tips to keep in mind when writing your resume's skills section:

  • Include 6-12 skills, in bullet point form
  • List mostly hard skills; soft skills are hard to test
  • Emphasize the skills that are most important for the job
Hard skills are generally more important to hiring managers because they relate to on-the-job knowledge and specific experience with a certain technology or process.

Soft skills are also valuable, as they're highly transferable and make you a great person to work alongside, but they're impossible to prove on a resume.

Top Skills for a Customer Service Associate
Source: Zippia.com
Not sure which skills are really important?
3 Big Tips For Listing Skills On Your Resume
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4

4. List Your Customer Service Associate Experience

The most important part of any resume is the experience section. Recruiters and hiring managers expect to see your experience listed in reverse chronological order, meaning that you should begin with your most recent experience and then work backwards.

Don't just list your job duties below each job entry. Instead, make sure most of your bullet points discuss impressive achievements from your past positions. Whenever you can, use numbers to contextualize your accomplishments for the hiring manager reading your resume.

It's okay if you can't include exact percentages or dollar figures. There's a big difference even between saying "Managed a team of engineers" and "Managed a team of 6 engineers over a 9-month project."

Most importantly, make sure that the experience you include is relevant to the job you're applying for. Use the job description to ensure that each bullet point on your resume is appropriate and helpful.


Work History Example # 1
Customer Service Officer
Walgreen Co
  • Served as a liaison and focal contact for the Telecommunications Department; between District Managers, corporate employees and outside vendors.
  • Managed quality communication, customer support and product representation for each client.
  • Provided great customer service in accordance to company's values to ensuring a positive store experience for all stakeholders.
  • Answered calls and directed them to the right depatments.
  • Trained new CSAs as assigned.

Work History Example # 2
Customer Service Clerk (Part-Time)
Walmart
  • Interacted with many different customers, in varying degrees of disposition, solving their problems and provide them with satisfactory solutions.
  • Ensured that all health and safety guidelines were followed.
  • Demonstrated effective communication when interacting with customers, co-workers and managers.
  • Prepared individual and catering deli orders * Maintained inventory * Responsible for cleaning to meet health inspection guidelines
  • Processed cash, check, credit/debit, gift cards, EBT/SNAP cards, and WIC voucher transactions.

Work History Example # 3
Customer Sales Associate
J. C. Penney
  • Collaborated with upper management to introduce training initiatives to assist under-performing CSRs.
  • Performed market research to seek feedback for possible sales.
  • Performed inspections and minor repairs for watches and jewelry; prepared and processed items for major repairs.
  • Received 70 Customer Compliment Awards for Outstanding Customer Service Member of Communication Committee, as liaison between employee and employer.
  • Worked in Jewelry Sold Merchandise Worked in loss prevention

Work History Example # 4
Customer Service Associate
Protective Life
  • Checked other CSA's work for accuracy.
  • Managed open lines of communications between exhibitors, venue staff, and senior Boat Show operations staff.
  • Responded to customer inquiries as to status of insurance claim(s) via telephone and or email communications.
  • Identified performance gaps through QA audit results and proposes solutions to close gap.
  • Ensured all customers' communication and contact is clearly documented.

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5

5. Highlight Your Customer Service Associate Certifications On Resume

Certifications can be a powerful tool to show employers that you know your stuff. If you have any of these certifications, make sure to put them on your customer service associate resume:

  1. Certified Pharmacy Technician (CPhT)
  2. Certified Medical Office Manager (CMOM)
  3. Automotive Sales Professional
  4. International Accredited Business Accountant (IABA)
  5. Certified Information Technology Professional (CITP)
  6. Certified Sales Professional (CSP)
  7. Certified Professional - Food Safety (CP-FS)
  8. Professional Credit Associate (PCA)
  9. Certified Network Computer Technician (CNCT)
  10. Managed Healthcare Professional (MHP)

6

6. Finally, Add A Summary Or Objective Statement

A resume summary statement is a 1-3 sentence spiel at the top of your resume that quickly summarizes who you are and what you have to offer. In this section, include your job title, years of experience (if it's 3+), and an impressive accomplishment, if you have space for it.

Remember to address skills and experiences that are emphasized in the job description.

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Updated October 6, 2021