Research Summary. We analyzed 49,586 customer service associate resumes to determine which ones land the most jobs. Below you'll find examples of resumes that can help you get an interview (and a job offer) from companies like Lowe's Companies and Walmart. Here are the key facts about customer service associate resumes to help you get the job:

  • The average customer service associate resume is 264 words long
  • The average customer service associate resume is 0.6 pages long based on 450 words per page.
  • Patients is the most common skill found on a customer service associate resume. It appears on 40.9% of resumes.
After learning about how to write a professional customer service associate resume, you can make sure your resume checks all the boxes with our resume builder.

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Customer Service Associate Resume Example

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Zippia allows you to choose from different easy-to-use Customer Service Associate templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Customer Service Associate resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

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Customer Service Associate Resume

What Should Be Included In A Customer Service Associate Resume

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1. Add Contact Information To Your Customer Service Associate Resume

Your name should be the biggest text on the page and be at or near the top of the document.

Your address doesn't need to include your street name or house number - listing your city and state works just fine.

Your email address should be professional, but not your current work email address. It's not a good look to use your work email for personal projects (job-searching).

Your social media can be included if you have a fully-fledged LinkedIn page or another social media page that showcases your relevant skill set.

Customer Service Associate Resume Contact Information Example #1
JANE MOORE
Montgomery, AL 36043| 333-111-2222 | jane.moore@email.com
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2. Add Your Relevant Education To The Resume

Your resume's education section should include:

  • The name of your school
  • The date you graduated (Month, Year or Year are both appropriate)
  • The name of your degree
If you graduated more than 15 years ago, you should consider dropping your graduation date to avoid age discrimination.

Optional subsections for your education section include:

  • Academic awards (Dean's List, Latin honors, etc. )
  • GPA (if you're a recent graduate and your GPA was 3.5+)
  • Extra certifications
  • Academic projects (thesis, dissertation, etc.)

Other tips to consider when writing your education section include:

  • If you're a recent graduate, you might opt to place your education section above your experience section
  • The more work experience you get, the shorter your education section should be
  • List your education in reverse chronological order, with your most recent and high-ranking degrees first
  • If you haven't graduated yet, you can include "Expected graduation date" to the entry for that school

Customer Service Associate Resume Relevant Education Example #1
High School Diploma 2014 - 2016
Customer Service Associate Resume Relevant Education Example #2
Doctoral Degree In General Studies 2014 - 2016
Indiana University South Bend South Bend, IN
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3. Next, Create A Customer Service Associate Skills Section On Your Resume

Your resume's skills section should include the most important keywords from the job description, as long as you actually have those skills. If you haven't started your job search yet, you can look over resumes to get an idea of what skills are the most important.

Here are some tips to keep in mind when writing your resume's skills section:

  • Include 6-12 skills, in bullet point form
  • List mostly hard skills; soft skills are hard to test
  • Emphasize the skills that are most important for the job
Hard skills are generally more important to hiring managers because they relate to on-the-job knowledge and specific experience with a certain technology or process.

Soft skills are also valuable, as they're highly transferable and make you a great person to work alongside, but they're impossible to prove on a resume.

Example Of Customer Service Associate Skills For Resume

  • Sales Floor Skills

    The sales floor is the area in a company or a business that is specified for retail activities or is designated as the selling area of the shop. A car showroom can be considered a sales floor, as it has cars in its display which are to be sold. A sales floor is generally crowded with sales assistants who are there to help you out while you can search and check out the products. Generally a sales floor has free access to the public and they can observe, view and get information about the product that is being sold.

  • CSA Skills

    Community Supported Agriculture - CSA is a direct marketing partnership between a farmer(s) and a dedicated community support/consumer network who help provide a portion of a particular farm's operating budget by purchasing shares of the harvest of the pre-growing season. CSAs provide consumers with a valuable opportunity to obtain fresh, local produce from farmers who love to grow food for people in their communities and create a symbiotic relationship between customer and producer.

  • Customer Care Skills

    Customer care, also known as customer service, is a one-to-one interaction between the consumer of a company and its representative.

  • Service Desk Skills

    The point of contact between a services provider or enterprise and the end-user is referred to as the services desk. A service desk enables businesses to effectively implement daily internal and external tasks. It also helps enterprises in communicating with their customers and tending to their requests effectively.

  • POS Skills

    POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.

Top Skills for a Customer Service Associate
Source: Zippia.com
  • Patients, 40.9%
  • Sales Floor, 11.6%
  • Plumbing, 10.2%
  • Quality Customer Service, 6.5%
  • Front End, 3.2%
  • Other Skills, 27.6%
Not sure which skills are really important?
3 Big Tips For Listing Skills On Your Resume

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4. List Your Customer Service Associate Experience

The most important part of any resume is the experience section. Recruiters and hiring managers expect to see your experience listed in reverse chronological order, meaning that you should begin with your most recent experience and then work backwards.

Don't just list your job duties below each job entry. Instead, make sure most of your bullet points discuss impressive achievements from your past positions. Whenever you can, use numbers to contextualize your accomplishments for the hiring manager reading your resume.

It's okay if you can't include exact percentages or dollar figures. There's a big difference even between saying "Managed a team of engineers" and "Managed a team of 6 engineers over a 9-month project."

Most importantly, make sure that the experience you include is relevant to the job you're applying for. Use the job description to ensure that each bullet point on your resume is appropriate and helpful.

Don't have any experience?
How To Show Your Experience On a Resume... Even When You Don't Have Any

Work History Example # 1
Customer Service Officer
Walgreen Co
  • Served as a liaison and focal contact for the Telecommunications Department; between District Managers, corporate employees and outside vendors.
  • Managed quality communication, customer support and product representation for each client.
  • Provided great customer service in accordance to company's values to ensuring a positive store experience for all stakeholders.
  • Answered calls and directed them to the right depatments.
  • Trained new CSAs as assigned.

Work History Example # 2
Customer Service Clerk (Part-Time)
Walmart
  • Interacted with many different customers, in varying degrees of disposition, solving their problems and provide them with satisfactory solutions.
  • Ensured that all health and safety guidelines were followed.
  • Demonstrated effective communication when interacting with customers, co-workers and managers.
  • Prepared individual and catering deli orders * Maintained inventory * Responsible for cleaning to meet health inspection guidelines
  • Processed cash, check, credit/debit, gift cards, EBT/SNAP cards, and WIC voucher transactions.

Work History Example # 3
Customer Sales Associate
J. C. Penney
  • Collaborated with upper management to introduce training initiatives to assist under-performing CSRs.
  • Performed market research to seek feedback for possible sales.
  • Performed inspections and minor repairs for watches and jewelry; prepared and processed items for major repairs.
  • Received 70 Customer Compliment Awards for Outstanding Customer Service Member of Communication Committee, as liaison between employee and employer.
  • Worked in Jewelry Sold Merchandise Worked in loss prevention

Work History Example # 4
Customer Service Associate
Protective Life
  • Checked other CSA's work for accuracy.
  • Managed open lines of communications between exhibitors, venue staff, and senior Boat Show operations staff.
  • Responded to customer inquiries as to status of insurance claim(s) via telephone and or email communications.
  • Identified performance gaps through QA audit results and proposes solutions to close gap.
  • Ensured all customers' communication and contact is clearly documented.

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5. Highlight Your Customer Service Associate Certifications On Resume

Certifications can be a powerful tool to show employers that you know your stuff. If you have any of these certifications, make sure to put them on your customer service associate resume:

  1. Certified Pharmacy Technician (CPhT)
  2. Certified Medical Office Manager (CMOM)
  3. Automotive Sales Professional
  4. International Accredited Business Accountant (IABA)
  5. Certified Information Technology Professional (CITP)
  6. Certified Sales Professional (CSP)
  7. Certified Professional - Food Safety (CP-FS)
  8. Professional Credit Associate (PCA)
  9. Certified Network Computer Technician (CNCT)
  10. Managed Healthcare Professional (MHP)

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6. Finally, Add a Customer Service Associate Resume Summary Or Objective Statement

A resume summary statement is a 1-3 sentence spiel at the top of your resume that quickly summarizes who you are and what you have to offer. In this section, include your job title, years of experience (if it's 3+), and an impressive accomplishment, if you have space for it.

Remember to address skills and experiences that are emphasized in the job description.

Are you a recent grad?
Read our guide on how to write a resume summary statement

Entry level Customer Service Associate Resume example

Professional Customer Service Associate Resume example

Five Key Resume Tips For Writing A Customer Service Associate Resume:

1.
Relevant Experience
Make sure that the jobs, experience, and accolades that you include are relevant to the position you’re applying for.
2.
The Right Skills
This is a great time to run wild with those keywords from the job description. For example, if they’re looking for someone with experience in New Merchandise, be sure to list it in your resume’s skills section.
3.
Quantifiable Achievements
Your workplace accomplishments tell the story of the unique value you bring to an organization. Stay away from dry descriptions of job duties. Use numbers to help contextualize your achievements..
4.
ATS-Friendly
An applicant tracking system (ATS) is a piece of software employers use to collect, scan, organize, and rank applications. The key to getting your resume past ATS and into the hands of hiring managers is smart keyword usage.
5.
Impeccable Formatting
Formatting a resume so that it looks professional and attractive is important. With Zippia’s resume builder, you can put together a modern-looking resume in less than 10 minutes. Just choose a resume template that suits your style, answer some questions about your background, and you’ll have a resume that’ll pass muster with both the ATS and the hiring manager.
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