Customer Service Associate

Customer Service Associate Resume Examples And Tips

The average resume reviewer spends between 5 to 7 seconds looking at a single resume, which leaves the average job applicant with roughly six seconds to make a killer first impression. Thanks to this, a single typo or error on your resume can disqualify you right out of the gate.

At Zippia, we went through over 182,712 Customer Service Associate resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

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Five Key Resume Tips For Landing A Customer Service Associate Job:

1.
Relevant Experience
Make sure that the jobs, experience, and accolades that you do include are relevant to the position you’re applying for.
2.
The Right Skills
This is a great time to run wild with those keywords found in the job description. If they’re looking for someone with New Merchandise, be sure to list it as a skill.
3.
Quantifiable Achievements
Achievements and awards relevant to the position speak louder than a high GPA, especially if you can quantify your achievement with a number.
4.
Your Unique Qualities
Recruiters and hiring managers are looking at hundreds of resumes. Let yours stand out, and try not to sound too boring.
5.
Strong Content
If you’ve had a lot of jobs, this shouldn’t necessarily be a list of all of them. This is a document designed to market you to a potential employer, so choose the strongest content.

How To Write A Customer Service Associate Resume

1
Contact Information
Name
First things first — employers only spend about six seconds looking at resumes before they decide to keep them or throw them away, so you should definitely let them know whose it is.
Address
Commute and relocation are things that employers take into consideration when sifting through candidates, so provide your current address in your resume header so that employers have an idea of where you are in relation to their office.
LinkedIn Profile
If you feel that a link to your social media profile could further your standing as a candidate, go ahead and include it. This doesn’t mean you should throw in a link to your hilarious Twitter profile, but instead provide your LinkedIn profile.
2
Professional Summary (Objective)
Career objective statements are one of the most overlooked pieces of otherwise stellar resumes. It’s not that every Customer Service Associate CV out there needs one — it’s just that the ones that really do need them typically never think to include them.
The goal of this section is simple: to summarize the resume in a few short sentences. Through your resume summary you enable employers to quickly learn whether you are a good match for the job. Here are a few things to keep in mind when writing a professional summary:
Keep it short: it should be 4 sentences max
Highlight your most impressive skills or achievements
3
Skills

Not sure which skills are really important?

3 Big Tips For Listing Skills On Your Resume
Make sure to only include your hard skills on your resume. In addition, include the most in-demand customer service associate skills. Below we have listed the top skills for a customer service associate : The more keywords your resume can “match,” the more likely it is that your resume will be selected for review by human eyes.
Top Skills for a Customer Service Associate
Source:Zippia.com
See All Customer Service Associate Skills
Here are a few key points of to keep in mind while writing your skills section:
Include between 6 to 12 skills
Make sure to only include hard skills
Highlight your most impressive skills or achievements
4
Experience
The work experience section of a resume is all about highlighting the achievements that an employer would want to see. Here are some examples from different Business Analysts

Example # 1

Customer Service Associate

  • Replenished cash registers and deposited all cash transactions.
  • Support the company's mission, purpose, goals and the role of every employee achieving them.
  • Promote company program for credit /rewards * Provide positive shopping experience for customer.
  • Help customers to the fullest extent and beyond if possible.
  • Created Powerpoint company informational videos.

Example # 2

Sales And Receiving Associate

  • Unload and process the freight from UPS, FEDEX, and other delivery trucks.
  • Have an unknown number of hours of OSHA as well as HAZMAT training conducted via computer based learning modules.
  • Translate for limited English proficient customers.
  • Inspected, logged, and sorted merchandise by department.
  • Provided Assistance With Unloading/Loading Trucks, Stocking, Sorting Responsible For Checking In All Electronic Items.

Example # 3

Customer Service Associate

  • Operated POS systems such as cash registers and card readers.
  • Communicated clearly and positively with coworkers and management.
  • Restored and improved customer satisfaction by managing unfulfilled and delayed Internet orders.
  • Processed customer purchases and returns utilizing electronic Point of Sale (POS) system.
  • Post charges against guests' or patients' accounts.

Example # 4

Food Service/Cashier

  • lobby attendant , dishwasher, greeter, window cashier
  • Trained new members and also coordinated the drive-thru window ensuring all meals were handed out in proper time.
  • Communicated clearly and positively with coworkers and management.
  • Take customer orders from the drive-thru Restock and clean work area Take payment from customer and give back change as necessary
  • Crew member at Wendy's, this was a part time job for me while I was still in high school.

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We compared 182,712 sample customer service associate resumes with job offers and found that the average years of experience required for a customer service associate job required by employers is 0.5 years.
How much work experience do employers want to see?
The average customer service associate job listing asks for 0.5 years of work experience.
How much work experience does the average customer service associate candidate have?
The average customer service associate resume contains 2.0 years of work experience.
Write your work experience section in a way that embraces your customer service associate skills. Sounds easier said than done? Take a look at how other people have done it. Below are real examples from customer service associate resumes that people have included in their work experience section to demonstrate their knowledge of key skills:
5
Education
As a customer service associate, you may wonder exactly how your education section should look. Customer Service Associate roles often require a High School Diploma degree or higher, so the majority of customer service associate resumes that we looked at contained a high school diploma degree.
As shown above, the Education section can be very brief. However make sure to include the following:
The name of the school you attended
The year you attended
Your major
Your GPA
The level of education you attained

Customer Service Associate Salary

Did your resume land you an interview? Be prepared to talk salary.

How To Answer "What Are Your Salary Requirements"

When you are ready to send your resume to employers, it's important to be aware of the current market conditions for Customer Service Associates. Salary can vary based on factors such as location, company, and industry. Check out our detailed salary information for Customer Service Associates to learn more.

Average Employee Salary
$31,000
$19,000
Min 10%
$31,000
Median 50%
$50,000
Max 90%