Updated August 18, 2021
Average Customer Service Associate Salary
$13.49 hourly
$28,000 yearly

Entry level Salary
$20,000 yearly
$20,000
10 %
$28,000
Median
$38,000
90 %
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PercentileAnnual SalaryMonthly SalaryHourly Rate
90th Percentile$38,000$3,167$18
75th Percentile$33,000$2,750$16
Average$28,049$2,337$13
25th Percentile$23,000$1,917$11
10th Percentile$20,000$1,667$10

Average Customer Service Associate Salary By State

The darker areas on the map show where customer service associates earn the highest salaries across all 50 states.

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Average Salary:

Customer Service Associate average salary by State

StateAvg. salaryHourly rateJob Count
Alabama$28,483$13.692,820
Alaska$28,629$13.76316
Arizona$27,754$13.343,996
Arkansas$22,563$10.851,384
California$35,013$16.8313,914
Colorado$26,704$12.843,493
Connecticut$36,283$17.441,939
Delaware$28,722$13.81778
District of Columbia$25,004$12.02338
Florida$24,948$11.9910,437
Georgia$24,801$11.926,171
Hawaii$27,370$13.16371
Idaho$26,784$12.881,017
Illinois$28,246$13.587,894
Indiana$25,764$12.394,672
Iowa$26,497$12.742,016
Kansas$28,193$13.551,622
Kentucky$24,973$12.012,663
Louisiana$23,960$11.522,128
Maine$34,703$16.681,234
Maryland$27,516$13.233,554
Massachusetts$32,042$15.404,675
Michigan$26,693$12.835,566
Minnesota$30,118$14.484,191
Mississippi$26,730$12.851,472
Missouri$25,729$12.373,971
Montana$19,488$9.37605
Nebraska$25,505$12.26974
Nevada$26,421$12.701,298
New Hampshire$31,406$15.101,279
New Jersey$28,492$13.704,885
New Mexico$25,408$12.221,338
New York$33,710$16.217,652
North Carolina$24,107$11.597,132
North Dakota$25,600$12.31432
Ohio$30,607$14.717,729
Oklahoma$23,701$11.392,361
Oregon$29,875$14.361,992
Pennsylvania$32,401$15.587,962
Rhode Island$29,898$14.37716
South Carolina$26,387$12.693,234
South Dakota$23,918$11.50433
Tennessee$25,132$12.084,334
Texas$26,571$12.7714,275
Utah$22,416$10.781,984
Vermont$32,040$15.40422
Virginia$30,835$14.825,543
Washington$29,416$14.143,373
West Virginia$31,517$15.15816
Wisconsin$30,746$14.783,572
Wyoming$14,699$7.07325

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Highest Paying Cities For Customer Service Associate

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CityAvg. salaryHourly rate
Portland, ME$34,922$16.79
Los Angeles, CA$34,383$16.53
New York, NY$33,839$16.27
Philadelphia, PA$32,669$15.71
Quincy, MA$32,036$15.40
Milwaukee, WI$30,726$14.77

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How much does a Customer Service Associate make?

The average Customer Service Associate salary is $28,049 per year, or $13.49 per hour, in the United States. People on the lower end of that spectrum, the bottom 10% to be exact, make roughly $20,000 a year, while the top 10% makes $38,000. As most things go, location can be critical. Connecticut, California, Maine, New York, and Pennsylvania provide the highest Customer Service Associate salaries.

Average Customer Service Associate Salary Over Time

Compare salaries for individual cities or states with the national average.

Location
    YearAvg. salaryHourly rate% Change
    2022$28,000$13.49+2.5%
    2021$27,300$13.14+1.8%
    2020$26,800$12.91+1.8%
    2019$26,400$12.67+1.6%
    2018$25,900$12.47+1.1%

    Average JOB Salary by Field

    Customer Service, Warehouse

    Avg. salary: $30,267

    A customer service warehouse is primarily in charge of providing customer support, mainly through calls and correspondence. Their responsibilities typically revolve around answering inquiries, addressing and troubleshooting problems, processing refunds, maintaining records of all transactions, and referring them to other services when necessary. There are also instances when they must perform follow-up calls, offer products and services, discuss product specifications and promotions, develop sales strategies, and generate leads through research and analysis. Moreover, they must maintain an active communication line with staff for a smooth and efficient workflow.
    409,322 Customer Service, Warehouse Jobs
    Customer Service Expert

    Avg. salary: $118,245

    A customer service expert is responsible for providing excellent customer by responding to the customers' inquiries and concerns regarding the goods and services the company offers. Customer service experts also handle and escalate high-level complaints, processing order replacements, and issuing refunds as needed. They check customer accounts, resolve billing issues, and monitor product delivery details. A customer service expert must have excellent communication and organizational skills, especially the knowledge of sales techniques, to sell services that would increase the company's revenues and profitability.
    314,957 Customer Service Expert Jobs
    Customer Service Representative

    Avg. salary: $29,624

    Customer service representatives are the first point of contact of the customers, acting as the frontiers of the company and help in driving customer loyalty and retention by leaving a great impression and resolving all of their concerns. They accommodate customer queries by providing useful and comprehensive information about any products or services. Some would use that as an opportunity to market and promote more sales. The most challenging issues they use to handle are customer complaints and processing of refunds and returns. They also assist in basic troubleshooting or accounts and payment setup with the use of specific guidelines or step by step procedures. At most, they help and solve customer issues on their own, but sometimes they would need support from supervisors or other departments.
    304,799 Customer Service Representative Jobs
    Customer Service Clerk

    Avg. salary: $40,624

    A customer service clerk is responsible for resolving client issues, giving requested information, and providing clients high-quality customer service. Customer service clerks' tasks include sharing information, responding to and recording requests, collecting payments, and resolving billing disputes. Also, they ensure that products or services are delivered promptly to customers. Applicants to the job must be able to listen and communicate well. They must have excellent customer service skills and be able to multitask. Skills in conflict resolution and problem-solving will also give them an edge.
    506,562 Customer Service Clerk Jobs
    Customer Service Trainer

    Avg. salary: $29,721

    A customer service trainer is responsible for training new and experienced customer service staff, providing them with the best strategies and techniques to handle customers' inquiries and concerns. They also resolve customer complaints and ensure customer satisfaction, building good customer relationships, maintaining the company's reputation, and increasing revenues. Customer service trainers schedule training classes, provide engaging activities, and monitor trainees' progress through call testing and role-playing activities. A customer service trainer must have excellent knowledge of the customer service industry, as well as exceptional communication skills to teach trainees' effectively and efficiently.
    318,264 Customer Service Trainer Jobs
    Customer Service Desk

    Avg. salary: $36,047

    The responsibilities of working in a customer service desk primarily revolves around ensuring customer satisfaction by responding to their inquiries and concerns. There are instances when it is required to provide directions, locate products, make reservations, and resolve various issues. There may also be administrative tasks such as handling and making calls, assisting customers in filling out forms, preparing paperwork and reports, arranging records, and coordinating with various staff members to ensure that a customer receives quality service.
    317,034 Customer Service Desk Jobs
    Job TitleAnnual SalaryMonthly SalaryHourly RateJob Openings
    Customer Service, Warehouse$30,267$2,522$14.55409,322
    Customer Service Expert$118,246$9,854$56.85314,957
    Customer Service Representative$29,624$2,469$14.24304,799
    Customer Service Clerk$40,625$3,385$19.53506,562
    Customer Service Trainer$29,721$2,477$14.29318,264
    Customer Service Desk$36,048$3,004$17.33317,034
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    Customer Service Associate Salaries By Years Of Experience

    The salary for a Customer Service Associate can vary depending on the years of experience that a person has, from entry level to senior level. Data on how experience level affects total compensation is provided by the Bureau of Labor Statistics (BLS) as part of their National Compensation Survey, which is based on factors such as knowledge, complexity, contacts, and environment.

    Which Companies Pay Customer Service Associates The Most?

    If you insist on knowing when your check is going to come and for how much, then you'd be better off working for companies like Microsoft and Salesforce as they offer the highest salaries for Customer Service Associates.
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    Recently Added Customer Service Associate Salaries

    Location
    CompanyJobLocationDate AddedSalary
    Westport PropertiesCustomer Service Associate-Self StorageLas Vegas, NV12/31/2021$33,392
    Raising Cane'sCustomer Service AssociateKansas City, MO12/31/2021$31,305
    The Hertz CorporationCustomer Service & Sales AssociateHebron, KY12/30/2021$30,260
    Office DepotCustomer Service AssociateDenver, CO12/30/2021$33,079
    Progressive LeasingField Driver-Customer Assistance Representative After 90 DaysBaton Rouge, LA12/30/2021$31,305
    Raising Cane'sCustomer Service AssociateMinneapolis, MN12/30/2021$31,305
    Wegmans Food MarketsDeli Customer ServiceBuffalo, NY12/30/2021$30,262
    Elements MassageCustomer Service/Sales AssociateHanover, MA12/30/2021$31,305
    CarvanaNOW Customer Service AssociatesChandler, AZ12/30/2021$37,566
    FiservRemote Customer Service AssociatesTallahassee, FL12/29/2021$34,436

    Average Customer Service Associate Salary by Demographic

    Customer Service Associate Gender Pay Gap

    male-income
    Male Income
    $27,350
    female-income
    Female Income
    $26,537
    GenderIncome
    Male$27,350
    Female$26,537
    Median Customer Service Associate Income by Race
    Asian Customer Service Associates have the highest average salary compared to other ethnicities. Black or African American Customer Service Associates have the lowest average salary at $26,609.
    $30,000
    $24,000
    $18,000
    $12,000
    $6,000
    $0
    White
    Black or African American
    Asian
    Hispanic or Latino
    EthnicitySalary
    White$27,200
    Black or African American$26,609
    Asian$27,245
    Hispanic or Latino$26,819
    Average Customer Service Associate Salary by Education Level
    Customer Service Associates with a Masters degree earn more than those without, at $32,802 annually. With a Bachelors degree, Customer Service Associates earn a median annual income of $31,207 compared to $27,380 for Customer Service Associates with an Associate degree.
    $35,000
    $28,000
    $21,000
    $14,000
    $7,000
    $0
    High School Diploma or Less
    Some College/ Associate Degree
    Bachelor's Degree
    Master's Degree
    EducationSalary
    High School Diploma or Less$26,537
    Some College/ Associate Degree$27,380
    Bachelor's Degree$31,207
    Master's Degree$32,802

    Customer Service Associate Salaries FAQs

    Do customer service jobs pay well?

    No, customer service jobs do not pay well, in general. The average customer service associate earns approximately $32,000 per year. While customer service associate positions are typically paid at an hourly rate, annual salaries range from $19,000 to $50,000.

    Annual compensation for these jobs vary depending on location, experience, and performance.

    A customer service associate's performance also impacts their base salary. The average annual bonus for an associate is approximately $2,000. Customer service associates who perform at a high level can earn annual commissions of approximately $7,000 a year.

    These base salaries often depend on the cost of living in the location of the job. Larger cities like Chicago and Los Angeles show customer service associates making slightly more (2%) than the national average.

    Learn more about this question

    How much do customer service associates make?

    Customer service associates make approximately $32,000 per year. Annual compensation for these jobs vary depending on job performance, experience, and location.

    A customer service associate's performance impacts their base salary. The average annual bonus for an associate is approximately $2,000. Customer service associates who perform at a high level can earn annual commissions of approximately $7,000 a year.

    While customer service associate positions are typically paid at an hourly rate, annual salaries range from $19,000 to $50,000. This range in pay is reflective of the experience of the candidate.

    These base salaries often depend on the cost of living in the location of the job. Larger cities like Chicago and Los Angeles show customer service associates making slightly more (2%) than the national average.

    Learn more about this question

    What is the salary of a virtual customer service associate?

    The salary of a virtual customer service associate is approximately $32,000 per year. Annual compensation for these jobs varies depending on location, experience, and performance.

    Virtual customer service associate positions are typically paid at an hourly rate, however, an annual salary ranges from $19,000 to $50,000. These base salaries often depend on a variety of factors. Larger cities, where the cost of living is high, pay a higher rate for virtual customer service associates. Cities like Chicago and Los Angeles show virtual customer service associates making slightly more (2%) than the national average.

    A virtual customer service associate's performance impacts their base salary. The average annual bonus for an associate is approximately $2,000. Virtual customer service associates who perform at a high level can eary annual commissions of approximately $7,000 a year.

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