Top Customer Service Associate Skills

Below we've compiled a list of the most important skills for a Customer Service Associate. We ranked the top skills based on the percentage of Customer Service Associate resumes they appeared on. For example, 19.2% of Customer Service Associate resumes contained New Merchandise as a skill. Let's find out what skills a Customer Service Associate actually needs in order to be successful in the workplace.

The six most common skills found on Customer Service Associate resumes in 2020. Read below to see the full list.

1. New Merchandise

high Demand
Here's how New Merchandise is used in Customer Service Associate jobs:
  • Performed daily departmental responsibilities, such as merchandise inventory, cashier and labeling of new merchandise.
  • Processed and distributed new merchandise onto sales floor while recovering assigned departments to maintain attractive presentations.
  • Greeted customers warmly, acknowledging regular clientele, and encouraging price-saving promotions and new merchandise.
  • Entered new merchandise into inventory and priced unusual items.
  • Participated in unloading and receiving of new merchandise.
  • Processed new merchandise and maintained visually appealing displays.
  • Conduct department resets to incorporate new merchandise.
  • Facilitated receiving new merchandise and updating inventory.
  • Customized attractive displays of new merchandise.
  • Input new merchandise into inventory database.
  • Received new merchandise for warehouse inventory.
  • Developed and implemented new merchandise displays.
  • Assist customers with purchase and or questions, answer phone calls, Put out new merchandise, Take registered payments.
  • Run register, search on internet for products not in store, put away new merchandise, straighten and clean.
  • Assisted with all inventory and pricing controls on all new merchandise and stocked all new store items upon receipt.
  • Stock shelves with new merchandise, assist customers with any question they may have and provide quality customer service.
  • Maintain clean and orderly sales floor and fitting rooms while restocking sales floor when needed with new merchandise.
  • Assisted customers in and out of the park, opened and closed park, cashier, marked new merchandise
  • Promoted new merchandise, and used extensive product knowledge to match customer's needs to the right products.
  • Stocked, marketed and displayed new merchandise while keeping a clean, and orderly sales floor managing a staff

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2. Customer Service

high Demand
Here's how Customer Service is used in Customer Service Associate jobs:
  • Provided customer service, including anticipating customer needs, suggesting alternatives, problem solving and performs multiple task simultaneously.
  • Provided excellent customer services, assisted in detailed data entry including inventory and created inventive merchandising within store.
  • Delivered excellent customer service and assisted in coordinating design events including weddings, birthday parties and business openings.
  • Provided efficient, friendly, and informative service following established customer service standards and corporate vision.
  • Experienced in providing direct customer support by answering calls and providing in-person customer service.
  • Coordinated and administered employee training and evaluations to assure optimal customer service levels.
  • Provided outstanding customer service to every Kroger shopper and made their experience unforgettable.
  • Provided excellent customer service, selling to and servicing customers within multiple departments.
  • Delivered excellent customer service fast and accurately involving purchases and refund transactions.
  • Connected customers with interpreters and clients; provided excellent customer service.
  • Provided efficient and courteous customer service through personal and telephone contact.
  • Provided professional customer service to all internal and external customers.
  • Provided high quality customer service and accurate customer transaction processing.
  • Cashier, provided customer service and stocked merchandise as necessary
  • Promoted from Teller Banking Representative to Customer Service Associate.
  • Provide premier customer service and relations to assure customer return
  • Provided excellent customer service by performing refunds for customers.
  • Provide excellent customer service to improve business performance.
  • Maintained guest satisfaction through superior customer service.
  • Received recognition for good customer service performance.

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3. Phone Calls

high Demand
Here's how Phone Calls is used in Customer Service Associate jobs:
  • Provided customers with account information and assisted with handling accelerated phone calls.
  • Answered phone calls requesting information on cargo availability.
  • Picked up phone calls from customers, and use codes to let employees know when phone calls are for their department.
  • Handled 80+ phone calls each day from providers and members regarding benefits and claims for 20-30 Self-Funded national group accounts.
  • Handled inbound and outbound phone calls to timely manage various customer inquiries and provide follow up to customer service requests.
  • Directed phone calls to proper departments and managers, managed customer inquiries, reviewed inventory and stock upon customer requests.
  • Provided information to the customers by letters or phone calls regarding their policies that included policy information to cash values.
  • Answer all incoming phone calls for the company and assist in providing information regarding sales or about the company.
  • Answer phone calls, book appointments, and inform and educate new clients about services, products and packages.
  • Process incoming phone calls via phone system and handling of inbound communications with prospects and customers scheduling service appointments.
  • Handle all front desk related tasks such as answering phone calls, checked-out customers and processed any returned items.
  • Assisted customers via phone calls for all questions, orders, or account issues they may have or need.
  • Provided customer service answering phone calls from customers in the shipping department, ordering parts for the technicians.
  • Receive approximately 100+ phone calls a day, as well as to respond to 35-50 email inquiries daily.
  • Advise customers of estimated time of resolution and follow up if necessary through either phone calls or emails.
  • Process daily inbound phone calls from existing Customers with questions about billing, products, upgrades and programming.
  • Serve as primary front desk personnel when receiving phone calls or in person at the Showroom office.
  • Front desk services like making and receiving phone calls, helping customer to fill out various forms.
  • Work on cleaning store while actively assisting customers, and take phone calls, and stock merchandise.
  • Answered emails/phone calls, provide customer service, checked inventory, print, photocopy receipts, filing.

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4. Sales Floor

high Demand
Here's how Sales Floor is used in Customer Service Associate jobs:
  • Maintained and accurately inventoried sales floor keeping records of merchandise.
  • Managed sales floor appearance via display organization.
  • Maintained sales floor and performed necessary housekeeping.
  • Stocked shelves, maintained sales floor, operated cash register, answered phones, assisted store patrons with exceptional customer service.
  • Received new merchandise, prepared it for the sales floor and displayed it according to corporate plan-a-grams to maximize store appeal.
  • Maintained customer service through, operating cash registers, sales floor maintenance, filled prescriptions, photo maintenance, and assisting customers
  • Coordinate with managers to complete back stock reports, and load the locations of each shoe on the sales floor.
  • Lead zoning efforts for the sales floor at the end of each day, guaranteeing proper setup for next shift.
  • Provided customer service to customers by actively listening, answering questions, and providing assistance on the sales floor.
  • Maintained warehouse in cleanliness, and up keep of organization to ensure easy and safe transition to sales floor.
  • Supervised sales floor, audited and approved cash register transactions, assisted with merchandising, and monitored inventory levels.
  • Cash handling, put away stock on sales floor, kept floor area and fitting rooms neat at all times
  • Worked in the warehouse unloading shipments and stocking items on the sales floor and assisted with quarterly inventory.
  • Provided friendly and knowledgeable service to customers as a cashier and while promoting merchandise on the sales floor.
  • Work primarily in one zone on the sales floor, but if needed I move to other zones.
  • Coordinated and trained the cashier processes, sales floor procedures, and markdown process to newly hired associates.
  • Job Duties: Measuring and Sizing customers for clothing Inputting customer information into database Pressing Clothing Stocking sales floor
  • Unloaded trucks, stocked and fronted merchandise, maintained integrity of the sales floor, and assisted customers.
  • Provided face-to-face customer service on the sales floor with assisting customers by analyzing and fulfilling their needs.
  • Assisted in floor moves and merchandising; also aided customers in locating items on the sales floor.

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5. Customer Complaints

high Demand
Here's how Customer Complaints is used in Customer Service Associate jobs:
  • Prepared sales and customer relations reports by analyzing and categorizing sales information; identifying and investigating customer complaints and service suggestions.
  • Identified customer complaints and ensure ongoing and provide on-time delivery and follow-up to maintain high customer satisfaction.
  • Provided outstanding customer service and satisfaction in every point of contact, especially when resolving customer complaints.
  • Guaranteed positive customer experiences, resolved all customer complaints and processed merchandise returns and exchanges.
  • Recognized by C-level executives for achieving a consistently successful track record of resolving customer complaints.
  • Promoted from Marketing Secretary to Customer Complaints Coordinator of a newly- created Department.
  • Provided exceptional customer service by processing returns, customer complaints and special orders.
  • Excel in identifying and resolving customer complaints to ensure satisfaction and retaining customers.
  • Resolved customer complaints by performing activities such as refunding money or adjusting payments.
  • Supported implementation of call center scripting based on feedback from international customer complaints.
  • Responded to customer queries and resolved customer complaints to ensure satisfaction.
  • Investigate customer complaints and extensively interacted with the public via telephone.
  • Resolved customer complaints and communicated customer concerns to top management.
  • Provided exceptional customer service to patrons; resolved customer complaints.
  • Resolved customer complaints and issues elevated to a supervisory level.
  • Manage customer complaints and resolve conflicts while maintaining customer confidentiality.
  • Resolved customer complaints and ensured customer satisfaction for repeat business.
  • Take responsibility for all customer complaints and problems until resolved.
  • Ensured customer satisfaction and handled any customer complaints or concerns.
  • Fielded customer questions and resolved customer complaints/issues to customer satisfaction.

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6. Data Entry

high Demand
Here's how Data Entry is used in Customer Service Associate jobs:
  • Assist with customer account maintenance, data entry provided by customer, and maintaining confidentiality with customer personal/private information.
  • Performed data entry activities related to daily sales information and prepared account summaries and reports.
  • Monitor calls and quality of data entry associated with inquiries handled by Customer Service Representatives.
  • Completed all data entry and calculations for procession loans Proofread and corrected errors when necessary
  • Coordinated data entry and correspondence to insure efficient and accurate communication with customers.
  • Provided quality customer service in sales, inventory operation control and data entry.
  • Performed data entry for tax transactions customers account information and other transactions.
  • Supervised 2 customer service/data entry personnel and 3 materials handling workers.
  • Performed periodic data entry functions and ensured accuracy of information entered.
  • Processed data entry into inventory database with high level of accuracy.
  • Gathered customer and vehicle information for data entry into corporate database.
  • Provided administrative duties including data entry, excel and PowerPoint.
  • Tracked inventory and maintain accurate data entry of incoming shipments.
  • Performed data entry activities and completed shipping and delivery forms.
  • Provided administrative and clerical support including data entry and sales.
  • Navigated computerized data entry systems and other relevant applications.
  • Transfer information from written documents to computer data entry.
  • Performed data entry and assist customer with credit application.
  • Assisted accounting department when needed regarding data entry.
  • Entered account information via in-house data entry applications.

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7. Customer Questions

high Demand
Here's how Customer Questions is used in Customer Service Associate jobs:
  • Respond to all customer questions and escalate when appropriate concerning payment options, product substitution and installation/delivery status.
  • Responded to customer questions providing current information regarding rates, destinations, and other important travel information.
  • Extend specials to telephone customers and address customer questions and concerns regarding product and delivery information.
  • Provided efficient and quick customer service by answering customer questions and delivering packages to customers.
  • Assisted customers in product selection, communicated with product manufactures to better answer customer questions.
  • Practiced excellent customer service: assisted customers locate products, answered customer questions and complaints.
  • Assisted other associates with providing quality customer service and addressing customer questions and concerns.
  • Provide exceptional Customer Service and respond to customer questions face-to-face and via telephone.
  • Answered customer questions such as registry questions and product availability and function.
  • Answered the customer questions, approved transactions and resolved customer service dissatisfaction.
  • Responded to customer questions via telephone and written correspondence on insurance.
  • Received initial claim reports and answered customer questions regarding existing claims.
  • Provided excellent customer service by addressing customer questions and concerns.
  • Responded to customer questions about product availability and shipment.
  • Resolved customer questions and concerns with wireless cellular purchases.
  • Provided remarkable customer service while promptly answering customer questions.
  • Work with other departments/personnel to resolve customer questions/concerns.
  • Discussed customer questions/concerns with Manager as appropriate.
  • Answered customer questions Provided purchase assistance Stocked shelves
  • Assisted with customer questions regarding merchandise.

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8. Product Knowledge

high Demand
Here's how Product Knowledge is used in Customer Service Associate jobs:
  • Delivered product knowledge to customers and demonstrated the products; played integral role in product development activities and improve customer satisfaction.
  • Provided leading customer service, ensuring customer satisfaction by maintain product knowledge and delivering a pleasurable shopping experience to every customer.
  • Provided a consultative relationship with customers supported by excellent product knowledge and a thorough understanding of procedures and services offered.
  • Greeted and welcomed customer entering establishment, enchanted customers experience by providing quality assistance and in depth product knowledge.
  • Generated additional revenues utilizing thorough product knowledge and friendly sales techniques to up-sell product specials and complementary items.
  • Achievement-orientated with proven track record of demonstrating excellent customer relations, creativity, negotiation and in-depth product knowledge.
  • Promoted consistent business growth by maintained up-to-date product knowledge and educated customers on various products and services.
  • Demonstrated superior product knowledge and effectively articulates product features and benefits Drove add-on sales through suggestion selling.
  • Probe all technical inquiries and ensure follow-up with solution utilizing product knowledge or coordinating with other departments.
  • Prepared promotional strategies to maximize company's profit while demonstrating technical selling skills and product knowledge.
  • Delivered product knowledge and recommendations to customers as needed, and resolved customer issues when necessary.
  • Provided customers with full product knowledge and digitally rendered original card designs for custom orders.
  • Selected Contributions: Extremely talented in product knowledge to deliver informative information to the customer.
  • Provide customer service, including responding to and resolving customer concerns and delivering product knowledge.
  • Managed customer expectations through effective teamwork, impeccable attention to detail and extensive product knowledge
  • Skilled in providing exceptional customer service by assisting customers with product knowledge and location.
  • Provided timely and accurate information to customer order status and product knowledge requests.
  • Utilized extensive product knowledge to answer inquiries into customers' medical insurance.
  • Participated in educational workshops/classes with Amazon on product knowledge & customer service.
  • Learned, referenced and applied product knowledge information to ensure customer satisfaction.

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9. Service Desk

high Demand
Here's how Service Desk is used in Customer Service Associate jobs:
  • Provide information on products sold Manage customer service desk Open/close registers at beginning/end of shifts Assist management with accounting information Greet Customer
  • Train staff on cash office/register, service desk and utility protocol/procedures.
  • Run customer service desk including directing customers to appropriate locations.
  • Reinforced Customer Service Desk standards and resolved customer problems.
  • Performed administrative duties at customer service desk.
  • Completed Customer Service Desk Certification 03/22/2007.
  • Managed customer service desk operations.
  • Recognized for outstanding customer service and performance as a cashier, which resulted in quick advancement to customer service desk associate.
  • Work customer service desk, process returns, process transactions, help customers with anything they need, apply for credit cards
  • Work at the customer service desk answering customer questions via telephone or in person and resolving any issues that may arise.
  • Managed the Service Desk which included duties such as processing returns, answering phone inquiries, and providing excellent customer service.
  • Perform Service Desk duties including handling multiple types of money transactions, cashier responsibilities and resolve all types of customer issues.
  • Train new employees both on the cash registers, in the customer service desk, and on the Service Desk computer.
  • Worked the customer service desk processing returns, cashing payroll and government checks, wiring money for customers, and cashiering.
  • Count down all registers at the customer service desk, including the change drawer that is for the entire store.
  • Work primarily in the Garden Center department, and on occasion POS registers, Customer Service Desk and Returns Desk.
  • Counted and distribute the cash for the service desk and also the cash for each individual register in the store.
  • Worked customer service desk, stocked shelves, and trained new employees on the retail floor, and cash registers.
  • Worked in various positions starting with cashier and sales associate leading to advancements to customer service desk and front-line supervision.
  • Job duties included answering service desk phone, cashing checks, processing money transfers and returns according to store policies.

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10. Front End

high Demand
Here's how Front End is used in Customer Service Associate jobs:
  • Performed front end audits, monitored speed and effectiveness of cashiers, monitored losses due to theft, and scheduled cashiers.
  • Experienced in role of Head Cashier responsible for being mobile in the front-end of store to readily assist front end associates.
  • Head of front end, organizing the day for employees, scheduling breaks and lunches for twenty-thirty associates at a time.
  • Helped keep front store checkout organized, ran front end, cash drawer and registers operations, stock, customer service.
  • Coordinate and supervise activities of workers in the front end and remedy customer concerns while supplying fast and friendly customer service.
  • Provide friendly, fast and accurate processing for all customer transactions at the front end while providing velocity solutions to customers.
  • Run cash register, perform returns/exchanges, watch over front end when CTL is unavailable, direct customers to different departments
  • Work front end as a greeter who welcomes customers and assists them in finding the products they are searching for.
  • Provide quick and accurate purchasing experience for customers by assisting the front end cashiers and providing technical expertise when needed.
  • Performed all cash office functions and ensure that the front end is supplied with the necessary resources for register functions.
  • Facilitated site-wide training for Front End & Back End Collectors, and functional training for both Customer Service and Collections.
  • Front end customer service, cashier and till reconciliation, mentor new staff and conduct orientation, cross trained departments.
  • Managed the front end, keeping the front house neat and clean for customers to enter and exit the store.
  • Excelled at various positions including Cashier, Florist, Price Accuracy Coordinator, Front End Supervisor and Customer Service Associate.
  • Worked entire front end of store Customer Service & Returns Desk, Lumber; Front end & garden dept.
  • Worked across the front end as a team player, helping assist customers with fast and speedy check outs.
  • Oversee and supervise all cashiers and front end workers, including scheduling of breaks as well as shift changes.
  • Supervised 24+ employees and managed three store departments (Layaway, Front End Cashiers, and Front Desk).
  • Assisted store management with closing responsibilities, till counts, schedule adjustments, and overall front end efficiency.
  • Worked closely with Management and lead Front End Associate to assure a smooth functioned environment and customer satisfaction.

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11. POS

high Demand
Here's how POS is used in Customer Service Associate jobs:
  • Helped effectively dispose of sensitive, privacy act documents which included military members social security numbers and banking information.
  • Solved customer concerns while maintaining a pleasant disposition often being placed in difficult areas by management.
  • Performed effectively despite sudden deadlines and changing priorities, maintaining personal composure in high stress situations.
  • Position required an aggressive approach to sales and excellent communication skills in a fast-paced environment.
  • Cultivated a positive relationship with each clientele while gathering their personal and payment information.
  • Fostered a Customer-Oriented Environment by setting a continuous positive example in performance excellence practices.
  • Answered incoming telephone calls regarding insurance benefits in a positive and professional manner.
  • Devised a pricing strategy that improved competitive position and increased profit margins.
  • Assisted government agencies post solicitations for procurement opportunities on our website.
  • Team leading and motivational responsibilities to maintain a positive work environment.
  • Delivered a positive, effective presentation of myself to customers.
  • Assist Processing Analyst with core accounting and unidentified deposits.
  • Cashier Providing customer engagement in positive and approachable manner.
  • Demonstrated composure and focus under high pressure situations
  • Developed positive customer relationships through friendly conversations.
  • Promote a positive and professional work environment.
  • Process POS transactions efficiently and accurately.
  • General cashier and customer service position.
  • Maintained positive relationships with customers.
  • Fostered a positive work environment.

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12. Special Orders

high Demand
Here's how Special Orders is used in Customer Service Associate jobs:
  • Processed special orders, generated inventory reports and merchandise status reports while answering incoming calls and processing paperless applications.
  • Monitored and aided in scheduling delivery and installation dates for special orders.
  • Direct customers to departmental specialists for installation requests and special orders.
  • Maintained a delivery calendar for customers' special orders with proficiency.
  • Distribute items allocated for special orders to Customer Service Department.
  • Provided specific documentation for special orders and specific purchases.
  • Processed special orders for customers requesting out-of-stock items.
  • Organize departments to complete special orders for contractors/customers.
  • Processed patient information that required special orders.
  • Executed several special orders for customers.
  • Monitored purchasing and special orders.
  • Control various computerized record keeping and documents processing systems to input and retrieve data of customer's information and special orders.
  • Placed special orders for customers, located items and setup installs and details in order to provide the best customer service.
  • Enter all accommodations, subsidiary, Drum & Bugle Corps, Artist and special orders for the B&O division.
  • Demonstrate detailed knowledge of all stock special orders merchandise: feature benefits, application, warranty information to the customers.
  • Provided customer service by assisting customers in selection, demonstration, and purchase of products including special orders and installations.
  • Handled follow up with customer when handing special orders completing the little extra needed to create the perfect customer experience.
  • Assist customers with transactions, special orders, credit services, refunds, and directing phone calls to appropriate departments.
  • Provided timely responses and follow up to customer inquiries regarding special orders, stock orders, deliveries and install services.
  • Provided customer service serving customer needs that included special orders, stocking, and preparation of meat and seafood products.

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13. Customer Accounts

high Demand
Here's how Customer Accounts is used in Customer Service Associate jobs:
  • Utilized computer terminals to record deposits and withdrawals, furnished quick access to detailed information on customer accounts.
  • Answered inbound calls concerning catalog orders, customer accounts and entered information on computer system.
  • Provided customer service, customer support and engagement, opening/monitoring customer accounts, and sales.
  • Utilized software tools to navigate customer accounts, researched/reviewed policies, and communicated effective solutions.
  • Maintained mainframe database for customer accounts records; interacted with both internal and external customers.
  • Managed customer accounts, including updating information and retrieving purchase history to assist their needs.
  • Analyzed customer accounts with attention to detail to detect errors and verify/correct customer accounts.
  • Managed customer accounts communicating with customers on account status through completion of service.
  • Navigated customer accounts, researched and reviewed policies, and communicated effective solutions.
  • Provided responsive and timely customer service and rectified issues with customer accounts.
  • Provided exceptional customer service, solving complex problems and handling customer accounts.
  • Handled business transactions in connection with activation of new customer accounts.
  • Record customer inquiries by documenting inquiry and response in customer accounts.
  • Demonstrate independence working in government systems researching and accessing customer accounts.
  • Maintained customer accounts adjusting production orders and resolving customer issues.
  • Administered and maintained customer accounts via internal data storage software.
  • Completed appropriate documentation on customer accounts and followed-up where required.
  • Researched and resolved problems pertaining to activity on customer accounts.
  • Managed customer accounts by updating purchases and contact information.
  • Maintained accurate computer records concerning customer accounts and inventory.

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14. Internet Orders

high Demand
Here's how Internet Orders is used in Customer Service Associate jobs:
  • Return Internet orders phone order cashiering credit application 3p delivery back a price coordinator help with inventory call customers and vendors
  • Provided support to Verizon Wireless customers, including responding to questions about Internet orders and activating new devices
  • Provided outstanding customer service and assisted customers with internet orders.
  • Reported to Assistant Store Manager with responsibility for internet orders.
  • Increased the availability of products for customers using internet orders.
  • Process special orders and internet orders
  • Certified Bra Fit Specialist, Double Diamond Customer Service Winner Elite Referral Associate in Customer Internet Orders Bronze Award for Credit Applications
  • Place phone orders, create quotes, process payments, and process deliveries, and pull pick-up later and internet orders.
  • Performed many duties from answering phones, processing and fulfilling internet orders, to getting customers set up with credit cards.
  • Assist customers with product and questions, mix paint and stain, answering phone calls, pull internet orders, replenishing inventory
  • Cashier duties Return/Exchange of products Credit Cards Applications (Personal/Business) Process Internet Orders Answer Phones and transfer call to proper departments
  • Provide backup department help as needed, stocking shelves, and fulfilling internet orders or large store purchases when needed.
  • Greet customers, assist customers with returns, purchases, internet orders, & any other issues they may have.
  • Provide customer support; assisting customer with credit card payments and credit applications; process Internet orders and return merchandise.
  • Assist Customers in daily returns, answer general questions by phone and in person, process phone and internet orders.
  • Processed purchases, returns, internet orders and payments in the form of cash, check or credit card.
  • Answer phones resolve customer issues get internet orders print loading tickets do returns Research products on internet for price match
  • Greet customers, provide customer service, returns, cashiering, answer phone calls, internet orders, cleaning duties
  • Process sales, returns, as well as other customer service duties including internet orders and phone sales.
  • Operate customer service desk to include phones, register sales, customer internet orders and customer order pick-up.

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15. Monetary Transactions

average Demand
Here's how Monetary Transactions is used in Customer Service Associate jobs:
  • Review, prepare, input and verify customer requests through the use of multiple computer applications while monitoring time-sensitive monetary transactions.
  • Greeted and provided assistance to customers, processed and balanced monetary transactions; maintained appropriate levels of inventory.
  • Assisted customers in selection of purchases, provided accurate monetary transactions, and demonstrated superior customer relations.
  • Assisted banking customer with non-monetary transactions such as opening/closing checking, savings and Certificate of deposit accounts.
  • Performed daily inventories of sheltered animals and merchandise, and managed daily reconciliation of monetary transactions.
  • Demonstrated excellent customer service on a daily basis by resolving complicated issues and handled monetary transactions.
  • Managed cash drawer* Established customer service skills* Took care of different monetary transactions* Trained new associates
  • Experience providing quality customer service, handling monetary transactions and assisting customers in finding merchandise.
  • Executed all monetary transactions including withdrawals, deposits and transfer monies between accounts.
  • Provided superior customer service, assisted in location of products and handled monetary transactions
  • Provide outstanding customer service Multitask responsibilities while working with customers Handle monetary transactions
  • Handled monetary transactions and recommended products to professionals and non professionals alike.
  • Provide quality customer service by accurately taking orders and handling monetary transactions.
  • Reconciled daily monetary transactions and initiated supply requisitions for all store departments.
  • Handled monetary transactions including cash, credit or automatic debit payments.
  • Handled customer orders * Handled monetary transactions * Handled customer food orders
  • Evaluated daily the monetary transactions and ensured security of bank deposits.
  • Calculated and documented monetary transactions during the duration of store operation.
  • Operated a register and successfully handled monetary transactions with zero error.
  • Processed various monetary transactions and provided prompt, courteous customer service.

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16. Stock Shelves

average Demand
Here's how Stock Shelves is used in Customer Service Associate jobs:
  • Load customer's merchandise, stock shelves, maintain plants and upkeep garden center cleanliness and efficiency, among other tasks.
  • Stock shelves and maintain a neat and clean area * Assist customers finding product and answering questions * Provide excellent customer service
  • Stock shelves, and mark prices on shelves and items * Receive, open, unpack and issue sales floor merchandise.
  • Check customers out, assist customers with location of items, answer telephone, stock shelves, check product out-dates.
  • Prepare and maintain store merchandise for consumer use and purchase (stock shelves and self-service stations, monitor inventory).
  • Used multiple types of power equipment to assist customers, stock shelves, and help with general daily tasks.
  • Stock shelves, receive deliveries, unload nightly distribution center deliveries, pull orders and stage for home delivery.
  • Restock shelves and product displays and ensure that space is presentable for business and assist customers at the pump.
  • Stock shelves and set up end-cap displays * Handle cash and credit transactions * Assist with maintaining cleanliness of store
  • Stock shelves, assist customers both on the sales floor and on the cash register, retrieve previously ordered photos/canvases/albums
  • Stock shelves with products and supplies to include dry storage, deli area, refrigerated/freezer items and grocery items.
  • Stock shelves, work at a register if needed, clean spills, direct customers to their desired items.
  • Handle cash transactions, stock shelves, handle customer concerns, lift up to 40 pounds, asset protection
  • Use of fork trucks and order pickers to retrieve or stock shelves in the department as well.
  • Stock shelves and maintain the sales floor in the Paint, Shelving and Window and Walls areas.
  • Stock shelves, keep department clean, price change, set up displays and assist customers when needed
  • Assist customers with questions about vitamins and supplements, special order products, stock shelves, cashier
  • Assist in stock; Receive, unload and/or unpack, mark and/or tag, stock shelves.
  • Operate cash register Assist customers in finding items Process photo orders Take photos for passports Stock shelves
  • Assist customers on the sales floor and via telephone, stock shelves, and cashier.

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17. Customer Orders

average Demand
Here's how Customer Orders is used in Customer Service Associate jobs:
  • Assisted customers with retail catalog services and inquiries, educated and informed customers about available products and processed customer orders.
  • Entered customer orders and maintained tiered price schedules utilizing a variety of pricing structures determined by customer pricing requirements.
  • Expedited the input of customer orders into company home delivery database and processed manifest into database.
  • Processed customer orders daily and helped resolved customers issues in a professional and timely manner.
  • Confirmed and submitted customer orders and accepted payment using database to order products.
  • Received customer orders, provided pricing information, performed consultative selling to customers.
  • Developed hands-on experience processing customer orders in a detail-oriented and fast-paced environment.
  • Handled customer orders including receipt of payment utilizing a cash register.
  • Process customer orders/changes according to established department policies and procedures.
  • Navigated multiple databases and screens simultaneously to process customer orders.
  • Processed customer orders under a timed and monitored schedule.
  • Compiled, prioritized and sorted customer orders into database.
  • Process customer orders through vendor order management systems.
  • Maintain any reporting requirements related to customer orders.
  • Entered customer orders and provided customer service.
  • Reconciled payments with customer orders.
  • Prepared customer orders upon request.
  • Processed customer orders at register.
  • Reviewed customer orders for accuracy.
  • Processed up to 250-300 customer orders per day and informed customers about sales and promotions in a friendly and engaging manner.

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18. Technical Support

average Demand
Here's how Technical Support is used in Customer Service Associate jobs:
  • Provided expert technical support to customers including setting up service, troubleshooting equipment and diagnosing possible issues and providing corrective steps.
  • Maneuver through multiple programs and applications to verify the consumer's account information and equipment involved needing technical support.
  • Provided technical support to customers, arranging, organizing photo station along with developing and packaging incoming photo orders.
  • Performed first level troubleshooting and technical support for questions with different HR Payroll related web-based or desktop applications.
  • Analyzed and transferred technical support request to engineering team phone and E-mail Requests following specific internal procedures.
  • Researched and documented emerging issues and collaborated with peers to supply new resolutions to technical support agents.
  • Provide updates regarding host issues to technical support representatives, FSS supervisors, and store associates/management.
  • Provided technical support for customers participating in internet banking including troubleshooting and basic internet navigation assistance
  • Coordinated with worldwide customer service and technical support teams to provide a consistent customer experience.
  • Extended special assistance to technical support agents and provided in-depth information for complex technical issues.
  • Assist customers with technical support and advising customers of special offers and discount qualifications.
  • Provided technical support to customers across multiple operating units within the company.
  • Provided technical support to customers, troubleshooting repairs of personal electronic devices.
  • Answered phones; assisted with limited technical support; diffused various conflicting situations
  • Provide initial product technical support to customers via telephony and e-mail.
  • Provided Customer Service/Technical Support assistance for computers and home office equipment.
  • Addressed complex billing issues and provided technical support to residential customers.
  • Provided internal and external technical support by consulting safety professionals.
  • Provided technical support and billing information for customers as needed.
  • Interfaced with potential and existing customers to provide sales/technical support.

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19. Sales Goals

average Demand
Here's how Sales Goals is used in Customer Service Associate jobs:
  • Greeted customers on a daily basis Controlled flow of inventory stocked Maintained Accuracy of cash register Exceeded sales goals periodically
  • Provided extensive customer service and account reconciliation while cross-selling in order to meet defined sales goals established by management.
  • Maintained solid client relationships, collaborated with team members to achieve appropriate sales goals and maintaining operational standards.
  • Greeted customers with pleasant demeanor and generated expansion of sales goals while securing company assets and controlling inventory.
  • Provided excellent customer service while meeting or exceeding sales goals during this temporary holiday position.
  • Set and achieved sales goals while delivering exceptional customer service to all customers
  • Maintained customer satisfaction and achieved sales goals through various communications.
  • Hired to work in support of the branch team in meeting sales goals as well as to provide excellent customer service.
  • Exceeded sales goals and provided outstanding customer service * Computed sales prices and processed cash and credit payments with great accuracy.
  • Collaborated closely with management to plan sales techniques to drive branch production to exceed individual, branch and regional sales goals.
  • Tracked and exceeded daily sales goals and remained knowledgeable with featured products, location, pricing and promotions to be offered.
  • Assist customers in retail sales, meeting store and personal sales goals, stock, inventory, and customer service.
  • Worked with Atlas Software to set quotas, review sales goals, and take inventory and to schedule piercing appointments.
  • Ranked as the most effective department sales representative in the local region earned a strong reputation for exceeding sales goals.
  • Led training classes on most effective sales techniques and worked to expand consultants knowledge of sales goals for the company.
  • Achieve sales goals & service performance requirements via new customers sales * Control general customer flow within the store.
  • Achieved all sales goals and remained 100% in quality service goals set by myself as well as my employer
  • Processed sale transactions, met or exceeded monthly sales goals, and maintained clean and organized work environment.
  • Function as project manager to small team of associates overlooking sales goals, time management and conflict resolution.
  • Performed various tasks to assist the management team on special products, Met and exceeded in sales goals.

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20. High Volume

average Demand
Here's how High Volume is used in Customer Service Associate jobs:
  • Maintained the company-planning calendar including analysis of high volume sales dates and optimal times for targeted marketing letters to previous customers.
  • Processed high volume of cash/credit transactions, while ensuring accuracy and confidentiality, to build customer satisfaction.
  • Leveraged high volume of indexing, filing and archiving of legal and financial documents accurately and efficiently.
  • Monitored inventory and maintained fully stocked shelves to anticipate high volume of customers.
  • Maintained composure and accuracy when serving customers in a high volume quick service restaurant
  • Experience for all accounts receivable related functions in a high volume retail/wholesale environment.
  • Processed and analyzed medical/hospital claims in high volume production environment for benefit consideration.
  • Demonstrated flexibility in satisfying customer anxiety in high volume, production surroundings.
  • Performed complex reimbursement service activities in a high volume call center environment.
  • Entered customer catalog orders when business experienced periods of high volume.
  • Process high volume, quality assured calls specifically regarding online banking.
  • Handled high volumes of alcohol and tobacco transactions quickly and accurately.
  • Provide knowledgeable and quality telephone customer service and extremely high volumes.
  • Maintained and operated various types of high volume duplicating equipment.
  • Established customer satisfaction in a high volume production environment.
  • Ensured operational efficiency during high volume business periods.
  • Maneuvered efficiently in a high volume atmosphere.
  • Receive high volume calls in fast pace call center on a duty basis providing warm, friendly and accurate detailed information.
  • Answer high volume calls and work to retain customers for the company by accommodating their needs based on the service they had
  • Lead, motivate, and oversee the work of six sales professionals, responsible for a high volume retails sales location.

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21. Greeting Customers

average Demand
Here's how Greeting Customers is used in Customer Service Associate jobs:
  • Job responsibilities included greeting customers and assisting them with pinpointing and replenishing merchandise in a fast pace retail environment.
  • Provided courteous and efficient customer service by greeting customers upon arrival and thanking them for visiting upon departure.
  • Created a positive atmosphere by greeting customers upon entering establishment and providing a pleasant and friendly shopping experience.
  • Provide exceptional customer service by greeting customers and offering product location assistance at all times.
  • Provided exceptional customer service by greeting customers and assisting with in-store purchases and online orders.
  • Provided quality customer service by greeting customers and assisting them with merchandise selections.
  • Provided a warm welcoming environment by greeting customers entering the establishment.
  • Delivered exemplary customer service skills interacting and greeting customers.
  • Maintained positive vibe by greeting customers and granting salutations.
  • Provided outstanding customer service while greeting customers.
  • Provide excellent customer service by greeting customers and assisting customers in locating, selecting, demonstrating, and loading of merchandise.
  • Provided exceptional customer service to individuals visiting the Wireless store, including greeting customers, answering phones and assessing their needs.
  • Top priority was customer service- greeting customers, assisting in finding items or recommending substitutes, and meeting other customer needs.
  • Provided excellent customer service by greeting customers and helping answer any questions and concerns both in person and on the phone.
  • Attended to customer service including greeting customers, bagging and carrying out customers' groceries and restocking shelves with groceries.
  • Provided exceptional customer service by greeting customers, managing incoming calls, and ensuring follow through with all customer requests.
  • Provided customer service by greeting customers, assisted with orders and sales of Honey Baked Ham products;maintained store cleanliness
  • Order taker, cashier, prepare orders, clean up, greeting customers, answering phones, catering orders.
  • Cash handling, greeting customers, making price adjustments, and providing great customer service to the valued patrons.
  • Provided excellent customer service and drove sales by greeting customers, recommending products, and addressing questions and concerns.

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22. Inventory Control

average Demand
Here's how Inventory Control is used in Customer Service Associate jobs:
  • Assisted in the development and implementation of operational strategies for customer relationship management, logistics, and inventory control.
  • Assisted in inventory control of products and engaged in conversation with customers to provide information regarding desired products.
  • Proposed and established numerous process improvement programs in areas of order entry, inventory control and account coverage.
  • Provided excellent Written/Oral Communication Skills, Customer Service Skills, Computer Skills, Merchandising, Inventory Control
  • Practiced inventory control, to include resource procurement, resource allocation, and distribution operations.
  • Conduct inventory on a yearly basis and maintain detailed paperwork for inventory control.
  • Assisted with inventory control, organization and updating client information in company software.
  • Maintain Cosmetic Department to include inventory control, resets using schematics and merchandising.
  • Assisted management with inventory control and twice weekly grocery and cigarette ordering.
  • Assisted department manager with daily inventory control procedures and logistics management.
  • Managed inventory control and collaborated with team members on accounting functions.
  • Managed daily paperwork, inventory control and balanced cash register.
  • Coordinated inventory control and processed merchandise returns and price adjustments.
  • Processed point-of-sale transactions * Managed inventory control for store displays.
  • Conducted inventories and reconciled merchandise counts against inventory control systems.
  • Performed data entry, tracking merchandise and conducted inventory control.
  • Performed inventory control and organizing/maintaining store clothing items merchandise.
  • Assisted with merchandise receiving orders and certified inventory controls.
  • Handled inventory control, order processing and cashier management.
  • Ensured proper inventory control through following appropriate policies consistently.

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23. New Accounts

average Demand
Here's how New Accounts is used in Customer Service Associate jobs:
  • Planned successful marketing and advertising strategies targeting and developing new accounts, bringing more businesses and greater economic support to organization.
  • Operated inbound telecommunications with customers regarding data entry changes to existing and new accounts with a major credit card company.
  • Provided excellent customer service/sales/collection skills to develop new accounts and maintain current accounts by anticipating my customers' needs.
  • Opened new accounts Resolved billing issues Provided general information and assisted customer's with their accounts
  • Provided support in opening new accounts, processing credit applications and upgrading existing service.
  • Maintained work area Handled cash and credit transactions Solicited customers for new accounts
  • Established new accounts and assisted established customers with additional banking needs.
  • Provided credit card information, application of new accounts and customer education
  • Established new accounts/disconnects while maintaining customer s information confidential.
  • Created associate incentives to get excited about processing new accounts
  • Promoted new accounts through instant credit solicitation.
  • Refer customers to platform for new accounts/products/services.
  • Maintained customer personal savings accounts and assisted customers in obtaining new accounts and troubleshooting log in process for getting into account.
  • Conducted a risk analysis, to determine possible risk of new accounts, transfers, overdraft conditions, and uncollected funds.
  • Handled cash and customer transactions - Opened new accounts - Assisted with inventory - Closed store and helped with various closing procedures
  • Set up new accounts, Inbound & Outbound calls to process new clients in our Legal or Debt Settlement services.
  • Account representative, open new accounts for new customers, report outages when needed, make payment arrangements on accounts.
  • Set up new accounts for new clients in addition to these features and exhibited ethical core values in all actions.
  • Opened new accounts and responsible for processing banking transactions including: cashing checks, depositing money, and processing payments.
  • Take payment information and other pertinent information such as addresses and phone numbers when signing customers up for new accounts.

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24. Credit Card Transactions

average Demand
Here's how Credit Card Transactions is used in Customer Service Associate jobs:
  • Processed purchases accurately, operated cash register, handled monetary and credit card transactions.
  • Analyzed and resolved disputed credit card transactions to customer and company satisfaction.
  • Handle follow-up investigations pertaining to bounced checks and fraudulent credit card transactions.
  • Processed credit card transactions, and alerted management to potentially fraudulent activity.
  • Detected fraudulent orders & assisted in verification on credit card transactions.
  • Handled cash and credit card transactions efficiently and maintained superior accuracy.
  • Greeted customers and accurately manage register, perform cash handling/credit card transactions
  • Disputed credit card transactions in customer's favor/company needs via correspondence.
  • Processed inbound customer calls regarding credit card transactions and account maintenance.
  • Perform money/ credit card transactions while providing excellent customer service.
  • Process credit card transactions for businesses and residential customers.
  • Conducted cash/check/credit card transactions and processed refunds/exchanges.
  • Handled currency and credit card transactions accurately.
  • Position included handling credit card transactions.
  • Processed customer cash/credit card transactions.
  • Handled cash and credit card transactions at point of sale and assisted with the upkeep and tidiness of the store.
  • Cash and credit card transactions, stocking and ordering merchandise, inventory, answering phone, greeting and assisting customers.
  • Handle cash and credit card transactions * Answer incoming business calls * Type customers information into computers for credit card approvals
  • Scan items, provide change, balance money drawer at the end of every shift and process credit card transactions.
  • Trust includes excepting cash, checks and credit card transactions (Point of Sale) to insure accuracy and confidentiality.

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25. CSA

average Demand
Here's how CSA is used in Customer Service Associate jobs:
  • Escalated questions to Sr. CSA or supervisory staff for additional analysis and information when necessary.
  • Maintain UL/CSA laboratory updated to comply with their respective safety tests requirements.
  • Coordinated CSA change management activities with the facility and discipline managers.
  • Developed weekly seasonal recipes for CSA members highlighting available produce.
  • Manage Parental Co-Payments required by CSA program federal guidelines.
  • Provided administrative support to the CSA Department including data entry to support billing functions, work orders, and contract administration.
  • Supported CSA FAPT (Family Assessment and Planning Team) process, which included reviewing case submissions for completion and accuracy.
  • Helped with customer issues and provided training to new CSA's and also took care of closing and night reports.
  • Lumber CSA: Assist customers with project needs as to product knowledge, how to information, and material estimation.
  • Started as a CSA for Inside Lawn and Garden where I was responsible for providing quick and friendly customer service.
  • Created training manual and trained all the CSA-17 Medic crews on the use of our new forms on the computer.
  • Help the CSA-17 Supervisor with paperwork, researching medical aids, going to Hospitals for skip trace information on patients.
  • Administer training to new and existing CSA's to ensure that the quality of their work meets company standards.
  • Promoted to CSA I after two months on the floor, the shortest time possible to achieve that promotion.
  • Recruit, inform, and communicate with members to ensure high attendance to events and advertise all CSA events.
  • Increased overall impact by discussion to 58% as CSA vs. Field Sales Rep effect of only 48%.
  • Interacted with 75+ CSA members throughout the growing season in order to best accommodate their nutritional needs and requests.
  • Trained over 10 CSA's throughout the store at the cash register with positive feedback from their department managers.
  • Processed, allocated and released orders, adjustments and returns for Yamaha dealers, District Managers and CSA's.
  • Communicated with FAPT Stakeholders (CSA Management and staff, management and staff from supported agencies, etc.)

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26. Customer Relations

average Demand
Here's how Customer Relations is used in Customer Service Associate jobs:
  • Handled all customer relations issues in accordance with company policy, promoted a positive restaurant experience for all maintained customer confidentiality.
  • Demonstrated effectiveness handling complex concerns developing strong internal and external customer relations by responding to department needs on short notice.
  • Develop and maintain positive customer relations by creating and sustaining good will and by providing consistently responsive quality service.
  • Supervised customer relations and managed member issues, facilitated communication with membership department, assisted in clerical capacity.
  • Maintained customer relations functions while interfacing with E-Commerce and logistics departments to ensure all company objectives were met.
  • Performed account-related transactions, including assisting with multiple financial products, which deepened or retained valued customer relationships.
  • Create and execute business development strategies using various methods to deepen customer relationship; cross-selling and outbound calling.
  • Developed ability to work in a fast -paced atmosphere maintained excellent customer relations and developed customer rapport.
  • Managed ongoing customer relations and resolved customer issues promptly and accurately in order to maintain customer loyalty.
  • Trained co-workers on how to improve day-to-day operations within the department, increasing efficiency and customer relations.
  • Entered and updated new customer details in the customer relationship management software according to administrative guidelines.
  • Displayed excellent customer relationship management skills and customer satisfaction in a high energy call center environment.
  • Created customer contact system that substantially improved customer relations and increased sales through special promotions programs.
  • Demonstrated results in development and execution of strategy to increase product sales and successful customer relationships.
  • Ensured exceptional customer relations skills, maintaining the happiness of customers and exceeding their expectations.
  • Build customer relationships by actively listening and resolving complaints quickly, efficiently and accurately.
  • Supplied a high level of responsiveness when working with account officers regarding customer relationships.
  • Developed positive customer relationships through excellent service, recommendations and swift problem solving skills.
  • Utilized objective-based decision-making skills to meet customer's needs and ensure outstanding company-customer relationships.
  • Developed and maintained new and current customer relationships through telephone contact and sales activity.

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27. Loss Prevention

average Demand
Here's how Loss Prevention is used in Customer Service Associate jobs:
  • Ensured policy and procedure compliance, and maintained overall operational integrity by working closely with management team and loss prevention specialists.
  • Generated and maintained relationships within the Loss Prevention industry, business community, and with regional law enforcement agencies.
  • Followed appropriate standard operating procedures such as loss prevention measures and safe disposal of hazardous material.
  • Awarded Five Certificates of Recognition for outstanding performance in Loss Prevention and Customer Satisfaction.
  • Communicate with Loss prevention and District manager regarding monetary shortages and unusual transactions.
  • Manage damaged and defective merchandise, and provide Loss Prevention documentation.
  • Acknowledged frequently by Loss Prevention for identifying internal and external theft.
  • Counted and restocked inventory, implemented and practiced loss prevention procedures.
  • Supported and followed all safety, security and loss prevention initiatives.
  • Adhered to and promoted established safety and loss prevention procedures.
  • Accessed loss prevention situations and provided general security for store.
  • Receive recognition for successfully executing loss prevention practices.
  • Performed daily inventory replenishment and loss prevention checks.
  • Followed loss prevention guidelines when assisting customers.
  • Reported to loss prevention of unusual activity.
  • Run register/keep store organized/participate in loss prevention
  • Implemented security and loss prevention procedures.
  • Maintained loss prevention and operational standards.
  • Develop and implement loss prevention initiatives.
  • Complied with established loss prevention procedures.

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28. Online Orders

average Demand
Here's how Online Orders is used in Customer Service Associate jobs:
  • Resolved issues to maintain customer satisfaction Shopped online orders accurately and within a timely manner.
  • Load unload ProCustomers and contractors pulled and delivered online orders
  • Handle online orders for store inventory, Fitting customers for tuxedo rentals, Process payments in POS, Maintaining store image.
  • Worked at the customer service desk handling sales, special orders, online orders, returns, and all other issues.
  • Completed and finalized hundreds of online orders placed over various online platforms which created over $65,000 of revenue daily.
  • Replenished merchandise, cash handling, processing transactions, maintain cleanliness in store and fitting rooms, place online orders.
  • Provided friendly and helpful customer service to customer, process all returns and exchanges, purchases and online orders.
  • Take care of online orders for customers, making sure the merchandise is correct and ready for pick up.
  • Respond to and process customer service inquires and concerns associated with Macy's online orders through various systems i.e.
  • Pay bills transactions, tracking online orders, cashing checks, keep area clean and neat & great customer service
  • Managed to a Top Seller rating on eBay by assisting customers with whatever they needed regarding online orders.
  • Supervised cashiers, processed returns, money transfers, and online orders, and managed cash register.
  • Fill out online orders, assist in checking out customers and giving them the best experience possible.
  • Processed online orders by printing labels and packing items in order to be shipped on time.
  • Placed online orders, cancel order requests, product returns, and reships, as needed.
  • Worked with Customers concerning issues with returns, lay-away, Online orders, and shipping items.
  • Assisted customers with credit inquiries, billing problems, online orders, and returns and exchanges.
  • Cashier; switchboard; customer credit, billing, refunds; manage online orders and deliveries/pickups.
  • Assisted with inventory and setting up displays; customer service; placed online orders for customers.
  • Assisted customers using the computer and printer to complete online orders or to look up items.

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29. Customer Information

average Demand
Here's how Customer Information is used in Customer Service Associate jobs:
  • Maintained all customer information confidential, locked all confidential information in personal vault and shredded documents after appropriate time has passed.
  • Utilized Microsoft Windows based workstation in a corporate inbound/outbound solution center to locate customer information and perform necessary transactions upon request.
  • Provide detailed information regarding customer information, unresolved matters, action taken, and any relevant comments or notes to management.
  • Worked with private and confidential customer information, handled escalated issues, and implemented one-call resolution to ensure customer satisfaction.
  • Maintained confidentiality of customer information and followed established guidelines to prevent risk of critical errors in multiple bank accounts.
  • Utilized a Microsoft Windows based workstation in an inbound service center to locate customer information and perform necessary transactions.
  • Provide jewelry service centers with contract information and customer information for repairs either covered under warranty or contract.
  • Entered and updated customer information into the computer database as well as other data entry as necessary
  • Collected customer information and input data into the system while ensuring confidentiality at all times.
  • Organize customer information, file documents and enter contacts agreements and personal information in system.
  • Recorded all customer information and call history information accurately on appropriate paperwork or electronic systems.
  • Organized Customer Information and Paperwork quickly and filed efficiently for easy access for co-workers.
  • Provide customers with product and service information and entered new customer information into system.
  • Worked on excel spreadsheets which included customer information as well as company financial information.
  • Aided project manager in managing programmers to develop and implement customer information system.
  • Communicated to team members and CS management about updates and pertinent customer information.
  • Handled computer transactions that required accessing, interpreting, and updating customer information.
  • Answered customer's questions about their accounts and updated important customer information.
  • Collected, entered, and retrieved customer information from computer based database.
  • Verify customer information for security purposes of account holder's personal information.

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30. Company Policies

low Demand
Here's how Company Policies is used in Customer Service Associate jobs:
  • Complied with all state and federal laws/regulations and company policies including those regarding confidentiality, honesty and business ethics.
  • Monitored daily store performance -implemented company policies for store operation, merchandising setup, etc.
  • Manage day-to-day customer service in accordance with company policies, legal requirements and customer specification.
  • Followed all company policies and procedures including state laws by checking for proper identification.
  • Managed work schedule and self-managed customer service quality, while following company policies.
  • Decided upon approval or denial of medical service payments according to company policies.
  • Handled appeals/grievances through education and problem resolution using established company policies, procedures.
  • Complied with company policies and procedures while consistently exceeding sales performance targets.
  • Demonstrated an understanding of and effectively followed all company policies and procedures.
  • Reinforced company policies regarding customer contact to ensure consistency and service quality.
  • Customer-oriented focus with the ability to balance company policies and customer needs.
  • Adhered to all company policies on confidentiality on all personal customer information.
  • Answered customers' questions and provided information concerning procedures and/or company policies.
  • Demonstrated the ability to follow company policies and procedures efficiently and accurately.
  • Adhered to formal attendance expectations and overall company policies and procedures.
  • Follow company policies and procedures to provide customers with exceptional service.
  • Mentor new employees on company policies/procedures and dealing with difficult situations.
  • Maintained an organized and safe department by following the company policies/procedures.
  • Research inquiries and provide appropriate feedback including company policies and procedures.
  • Keep familiar with company policies and procedure and product identification.

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31. Retail Store

low Demand
Here's how Retail Store is used in Customer Service Associate jobs:
  • Assisted retail store associates regarding specific customer service related questions and concerns.
  • Provided outstanding service to customers in a fast-paced retail store environment.
  • Retail store inventory, in-house counting, and recording merchandise accurately
  • Assist retail store associates regarding specific customer service related questions/concerns.
  • Provide customer service in a national retail store/pharmacy.
  • Demonstrated my ability of handling retail store management.
  • Generated customer sales in retail stores and catalog orders, processed payments and refunds, and assisted with customer service requests.
  • Managed over $2,000+ in retail sales for the store daily, from a corporate quota set for each retail store.
  • Assisted customers with design of arrangements, managed customer accounts, phone sales and account updates, retail store sales.
  • Managed cash and credit receipts, handled customer inquiries, and maintained stock levels for a high volume seasonal retail store
  • Respond to inbound customer inquiries, and as required assist retail store associates regarding specific service related requests and concerns.
  • Process and follow up on all non-resale order requests for store locations utilizing the SAP and SAP retail store.
  • Assist customers in purchasing candy, snacks, coffee and related items in retail store located inside ECMC Hospital.
  • Handle all customer service needs in retail store including special online orders, bridal registries, returns and purchases.
  • Price matching- Fry's is committed to giving customers competitive prices so we price match any authorized retail store.
  • Handled all customer inquiries, answered questions regarding merchandise, and performed customer service task within retail store.
  • Provided exceptional service to customers in a fast-paced retail store environment, in person and over the telephone.
  • Retail store specializing in tuxedo sales and rentals o Customer Service, Sales, Communication Skills, Inventory
  • Assist members quickly and efficiently with memberships and refunds in the administrative aspect of the retail store.
  • Facilitated the transition of the repair processes to the Sears retail store due to the facility closing.

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32. Outbound Calls

low Demand
Here's how Outbound Calls is used in Customer Service Associate jobs:
  • Provided quality customer service through inbound and outbound calls to members and providers regarding claims, benefit and eligibility information.
  • Conducted outbound calls to resolve issues while providing superior customer service and demonstrating competent knowledge of company policies.
  • Maintained client and customer expectations through professional telephone interaction on inbound and outbound calls.
  • Answered inbound & outbound calls while simultaneously multitasking using multiple computer programs.
  • Perform outbound calls to providers to obtain additional information needed.
  • Conducted outbound calls to gather additional information from customers.
  • Contacted potential homeowners by completing outbound calls.
  • Position is also directly responsible for the scheduling and confirmation of appointments with the customer via both inbound and outbound calls.
  • Cashier, Returns, Refunds, Will-Calls, Phone Sales, Inbound and Outbound Calls regarding customer orders, and more.
  • Answered incoming and outbound calls and provided customers with account information to assist them with getting their driver's license.
  • Assisted pharmaceutical vendors and customers alike with regards to the timely processing of their medications through inbound & outbound calls.
  • Make outbound calls to promote weekly sale and promotions, assist with merchandise look up over the phone or email.
  • Receive high volume inbound telephone calls regarding patient accounts and make minimum of 50 outbound calls on a daily basis.
  • Create outbound calls to customers informing them of important information such as payments due, refunds, and Deliveries made.
  • Establish rapport with customers and provide timely follow up on unresolved issues by placing outbound calls or sending written correspondence.
  • Handle heavy inbound/outbound calls from customer and ensure that issues are resolved both promptly and thoroughly regarding their financial difficulties.
  • Provided excellent sales/customer service for Verizon * Customers making outbound calls * Mentoring for new hires * Assisted with daily operations
  • Receive inbound calls from customers for roadside assistance and make outbound calls to dispatch a service company to the customer.
  • Managed inbound and outbound calls with the goal of collecting delinquent first and second mortgage loan payments from customers.
  • Answered, secured, and transferred in and outbound calls daily with a call volume of 50-100 per day.

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33. Customer Calls

low Demand
Here's how Customer Calls is used in Customer Service Associate jobs:
  • Worked from home to handle customer calls involving sensitive personal information and financial data, requiring self-motivation and reliability.
  • Provide detailed and accurate accounts of customer calls for prevention of future audit issues that consistently meet supervisor expectations.
  • Demonstrated excellent customer service in answering customer calls and provided information related to customer accounts in timely manner.
  • Provide exceptional customer service by responding to inbound customer calls and email correspondences via customer service ticketing system.
  • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
  • Round Rock, TX National Customer Relations Executive level complaint department regarding escalated customer calls.
  • Verified client information, transferred customer calls to assigned claim adjusters and appropriate departments.
  • Assist Customer Service Associates by overtaking and resolving escalated customer calls and complaints.
  • Processed customer calls and complaints with approximately 98% resolution and customer satisfaction.
  • Collaborated with supervisor to improve team performance and handling inbound customer calls.
  • Resolved and documented customer calls as they arose with time-sensitive efficiency.
  • Received inbound customer calls concerning T-Mobile cellular service.
  • Resolved customer calls/chats related to products/services on website.
  • Directed customer calls to appropriate personnel for assistance.
  • Handled escalated customer calls from other customer service reps
  • Responded to and initiated delinquent account customer calls.
  • Answered customer calls/inquires for checking and saving accounts
  • Handled customer calls/correspondence for scheduling and inquiries.
  • Managed all supervisory level customer calls.
  • Handled and resolved escalated Customer calls.

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34. Product Information

low Demand
Here's how Product Information is used in Customer Service Associate jobs:
  • Utilized AGILE methodology and participated in daily SCRUM sessions to update representatives on new product information and changes in products specifications.
  • Assisted customers with technical issues such as product information, inventory availability, account information, and website navigation.
  • Assisted customers in the selection of product by effectively communicating product information and service offerings over the phone.
  • Satisfied customer requests, addressed concerns and provided specific product information through phone calls and direct customer interaction.
  • Assist customers and area representatives with orders status, product information, part identification, and product availability.
  • Verified product information including availability of products, pricing, delivery, product substitutions, and related elements.
  • Provide knowledgeable product information and additional business services with professionalism and confidence that best serve customer needs.
  • Provided customers with product information and scheduled service appointments for products to be delivered and/or installed.
  • Handle customer's inquiries with professionalism while providing customers with product information and service information.
  • Assisted customers with purchase decisions and advised them on product information and product availability.
  • Assist customers with choices by providing them with product information Accurately complete register transactions.
  • Escorted customers to specific aisles and provided product information and demonstration upon request.
  • Conferred with customers by telephone and in person about product information and availability.
  • Retail Customer Service Provided product information to customer via telephone or in person.
  • Maintain a stocked and clean environment and assist customers with individual product information.
  • Used available guides and reputable databases to quickly and accurately find product information.
  • Consult with customers, proactively offering product information and responding to inquiries.
  • Provided customers with product information, warranty information, and return policy.
  • Provided account and product information with emphasis on delivering outstanding customer service.
  • Provide detailed product information to solve customer telecommunication needs on every call.

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35. Customer Care

low Demand
Here's how Customer Care is used in Customer Service Associate jobs:
  • Provide extraordinary customer care by assisting customers in every way possible while also maintaining store cleanliness and keeping track of inventory.
  • Coordinate with distributors, sales representatives and customers and ensure optimal level of customer care services and maintain customer satisfaction.
  • Provided customer care phone intake to communicate effective solutions to solve problems using instant-messaging chat, and e-mail communication.
  • Provided excellent customer care to customers regarding daily transactions, addressing inquiries, and problem resolution.
  • Responded to customer inquires, improved quality service by recommending improved processes, practiced excellent customer care
  • Conducted front desk customer care issue resolution with an emphasis on timely resolution and customer satisfaction.
  • Managed day-to-day activities of Customer Care role and ensure superior customer service is provided consistently.
  • Recognized by employer as Solution Seeker Skills Used Typing/Computer Knowledge Customer Care Handling Cash/Credit transactions
  • Provided exceptional customer care for inbound calls including escalations, technical support and billing.
  • Communicate with customers and co-workers to ensure exceptional customer care through company documents.
  • Managed monthly activities of customer portals and maintain efficiency of customer care services.
  • Committed to providing high-quality customer care to create a positive shopping experience.
  • Increased sales by providing excellent customer care resulting in many customer referrals.
  • Provided positive face-to-face individualized customer care for hundreds of customers daily.
  • Collaborate with various customers and departments and provide efficient customer care.
  • Supported all federal government accounts while providing world-class customer care.
  • Coached customer care representatives to ensure customers received quality service.
  • Demonstrated continuous, sincere interest in providing exceptional customer care.
  • Utilize communications skills to provide professional, compassionate customer care.
  • Provided extraordinary customer care to exceed expectations of customer satisfaction.

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36. Bank Deposits

low Demand
Here's how Bank Deposits is used in Customer Service Associate jobs:
  • Review and approve/deny loans following company policy Collections Cash handling Reporting Balancing cash drawer Daily bank deposits
  • Processed purchase orders, entered inventory shipments and processed bank deposits.
  • Managed inventory of merchandise and completed bank deposits.
  • Ensured bank deposits were accurately prepared and delivered.
  • Performed daily accounting and prepared bank deposits.
  • Reconciled receipts and prepared bank deposits.
  • Processed transactions and prepared bank deposits.
  • Maintain company safe and processing bank deposits
  • Verify bank deposits with management.
  • Coordinated the updating of new member accounts, managed receipts of guest fees, recorded financial statements and transferred bank deposits.
  • Job Duties: I assisted customers with bills, answered the telephone, took in payments, and made bank deposits.
  • Verified all financial transactions and tallied receipt against register entries, counted money in safe and conducted all bank deposits drops.
  • Performed all cash related activities such as bank deposits, cashier loans/pickups, daily cash balancing and processing of returned checks.
  • Assisted customers with purchasing needs, ran the cash register, opened and closed the store and oversaw bank deposits.
  • Counted register at close and made bank deposits; Used POS software to schedule appointments, data entry and sales.
  • Handle transactions like Cashing checks, bank deposits and certificate of deposits, credit cards, foreign currency and remittance.
  • Vault and sales receipts balancing, handling cash and checks, which includes making bank deposits and balancing the safe.
  • Prepare routine daily reports such as sales, accounts receivable/payable, orders, credit card receipts, and/or bank deposits.
  • Managed office operations during shift including processing payroll, bank deposits, cash balances and the reconciling of cashier drawers.
  • Provided excellent customer, key carrier, bank deposits, inventory control and management, open/close, procedures, merchandising.

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37. Telephone Calls

low Demand
Here's how Telephone Calls is used in Customer Service Associate jobs:
  • Provided customer service and administrative support including typing/word processing, mail preparation, copying, distribution and telephone calls.
  • Greeted Customers Answered telephone calls Customer Service Managed inventory Experience with operating a cash register Answered customer questions and concerns
  • Managed receptionist area, including greeting visitors and answering telephone calls regarding business questions and questions concerning returns.
  • Received and responded to telephone calls and correspondence from members, providers and facilities regarding pharmacy related inquires.
  • Answer incoming telephone calls and answering customer questions or transferring to appropriate department.
  • Handled incoming telephone calls answering customer queries regarding accounts, orders and medications.
  • Utilized database to research account activity for face-to-face customers and telephone calls.
  • Communicated via inbound and outbound telephone calls with consumers concerning vacations.
  • Receive and transfer telephone calls to corresponding departments through switchboard operations.
  • Obtained customer information by answering telephone calls, interviewing and verifying.
  • Provided excellent customer service Answered telephone calls and responded to inquiries.
  • Received and referred telephone calls and visitors to appropriate personnel.
  • Provided exceptional customer service via in-person assistance and telephone calls.
  • Provided outstanding customer service by answering all in-coming telephone calls.
  • Answered telephone calls and directed customers to appropriate personnel.
  • Answered and routed telephone calls to appropriate personnel/departments.
  • Presented a professional image while answering telephone calls.
  • Receive incoming telephone calls regarding insurance claims/policies.
  • Developed new customer relations through telephone calls.
  • Answer telephone calls immediately and courteously.

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38. Customer Interactions

low Demand
Here's how Customer Interactions is used in Customer Service Associate jobs:
  • Apply sharp attention to detail to identify opportunities to maximize customer interactions, increasing sales and enhancing the customer experience.
  • Prepare and distribute customer activity reports, communicate and coordinate with internal departments, follow up on customer interactions.
  • Provide outstanding customer service in all customer interactions by maintaining a positive attitude & professional demeanor at all times.
  • Created innovative displays or exhibits in accordance with new promotional items and maintained 100% positive customer interactions
  • Calibrated customer interactions with peer group to determine internal areas of opportunity that would improve customer satisfaction.
  • Facilitated product returns to inventory, issued credits/refunds and handled all facets of customer interactions.
  • Answer incoming calls, document customer interactions, assist with written correspondence, provide technical assistance
  • Focus on everyday customer interactions including loading, selling to commercial and individual clients.
  • Managed customer interactions and complaints, cooperated in team environments and regulated product output.
  • Processed transactions and fostered positive team/customer interactions and service while responding to customer requests.
  • Demonstrated excellent conflict resolution and customer service skills through 5 years of customer interactions.
  • Maintained friendly and professional customer interactions while also build long lasting comfortable relationships.
  • Ensured positive customer interactions and experiences with this major national clothing retailer.
  • Provided high quality customer service and maintained friendly and professional customer interactions.
  • Record details of actions taken and follow-up on additional customer interactions.
  • Face to face customer interactions requiring immediate research and resolution.
  • Maintained records of customer interactions or transactions, and recorded details
  • Maintained friendly and professional customer interactions by offering 5 star service
  • Provided excellent problem solving skills and assistance during customer interactions.
  • Managed customer interactions by resolving issues and managing equitable communication.

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39. Computer System

low Demand
Here's how Computer System is used in Customer Service Associate jobs:
  • Received information regarding shipment not received or received damaged, prepared documentation to be keyed into computer system to balance inventory.
  • Process member prescriptions or prior authorizations through various computer systems ensuring the accuracy of all data and updating as necessary.
  • Used computer system to provide information on pricing, availability and alternate products to complete customer transactions.
  • Trained all departments on customer service-related computer systems and wrote annual employee reviews and departmental reports.
  • Displayed strong data entry and computing skills while inputting customer insurance information into computer systems.
  • Developed expertise in computer systems management and technical support for a new computer system.
  • Processed book orders received and entered account information into a computer system.
  • Tracked and maintained inventory balances and cost reports using internal computer system.
  • Provided superior customer service selecting appropriate business related computer systems for clients.
  • Utilized computer systems to fill and organize specialized orders for customers.
  • Navigate in multiple computer systems while interacting with the customer simultaneously.
  • Maintained documentation of cardholders contact information via online computer systems.
  • Utilized multiple computer systems and programs to access necessary information.
  • Used computer system to look up merchandise information and availability.
  • Received incoming inventory and input information into the computer system.
  • Process information/merchandise through computer system and POS register system.
  • Worked with point-of-service computer systems for automated order tracking.
  • Processed insurance paperwork in The Agency Manager computer system.
  • Help customers editing/printing photos by providing computer system knowledge.
  • Ensured accurate tracking and documentation using proprietary computer systems.

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40. New Associates

low Demand
Here's how New Associates is used in Customer Service Associate jobs:
  • Trained new associates on all inventory and shipping paperwork and communicated with upper management to coordinate additional training.
  • Assisted customers with questions on products -Responsible for filling and ordering product -Trained and supervised new associates
  • Assisted customers, trained new associates, and restocked and organized inventory
  • Trained new associates in customer service department with closing account responsibilities.
  • Trained and developed new associates on multiple departmental functions.
  • Trained and monitored new associates to facilitate maximum productivity.
  • Train new associates; develop excellent customer relationships.
  • Helped supervisors trained new associates.
  • Helped train new associates in point of sale system, watering team procedures, and necessary horticultural knowledge to serve customers.
  • Partnered with management to exceed expectations as a reliable customer service professional; trained new associates on day to day workloads.
  • Help maintain department standards, stock, supervise and train new associates, inventory, displaying merchandise, and customer service.
  • Assist customer at fitting room & point of sale * Train new associates in customer service * Resetting merchandise on floor
  • Coached and mentored new associates to establish them as knowledgeable and competent representatives, able to independently resolve issues.
  • Train new associates on customer service expectations, proper return procedures, and making sure the customer leaves happy.
  • Assisted with training of new associates, handling of escalated calls, and heading up special projects as needed.
  • Key holder to company store, supervised training new associates with opening, operating, and closing procedures.
  • Cashier: process purchases and payments, cleaned and organized merchandise in the store, helped train new associates
  • Helped to train new associates and also developed training manuals for existing associates being introduced to new processes.
  • Trained new associates and served as peer coach, becoming team leader and resolving escalated calls and issues.
  • Helped give hands on training to new associates including showing them how to properly maintain a cash register.

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41. Food Preparation

low Demand
Here's how Food Preparation is used in Customer Service Associate jobs:
  • Run register-Inventory management-Deli/Food preparation-Proper Handling/Safety procedures for combustible materials
  • Provided welcoming and friendly customer care to ensure customer retention - Received and delivered orders - Food preparation - Maintained building cleanliness
  • Handled customers in both monetary exchanges along with working in food preparation and regulating sales of age-prohibited products including tobacco.
  • Delivered exemplary customer service by providing product and store information and creative food preparation ideas and tips.
  • Take customer food orders and ensure accuracy of orders delivered* Maintain clean food preparation and customer areas
  • Assisted store management with opening/closing operations encompassing daily food preparation, counter preparation and general merchandising.
  • Inspected and sanitized food preparation areas to ensure safe and sanitary food-handling practices.
  • Assisted with food preparation and delivery of orders with timeliness and accuracy.
  • Contributed to catering department services through food preparation for multinational corporate events.
  • Trained and certified in food preparation including temperature and quality maintenance.
  • Performed food preparation activities efficiently and in accordance with health-related standards.
  • Organized and sanitized all food preparation and customer facing areas.
  • Followed procedures for closing customer service and food preparation areas.
  • Manage all aspects of day-to-day operations o Facility food preparation/maintenance.
  • Cleaned, sterilized and disinfected seating area/food preparation area.
  • Maintain organization and cleanliness- Ensure orders are correct- Food preparation
  • Met/exceeded all food preparation and sanitary requirements.
  • Maintained cleanliness and hygiene around the food preparation
  • Follow specific instructions in food preparation.
  • Processed transactions and performed food preparation.

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42. Customer Returns

low Demand
Here's how Customer Returns is used in Customer Service Associate jobs:
  • Completed paperwork associated with merchandise/inventory movement, price adjustments, customer returns, and cash register operations accurately and effectively.
  • Prepared invoice statements for delivery and pick up * Effectively handled customer returns and credit card applications
  • Facilitated orientation and training for hew hires * Processed customer returns and sales transactions
  • Developed and implemented associate processes to reduce customer returns and overall inventory loss.
  • Processed customer returns and exchanges with efficiency as well as customer-related product orders.
  • Handled, sorted and inspected customer returns * Repackaged merchandise for manufacturer returns.
  • Performed customer returns according to corporate policy with proficiency using point of sale systems
  • Handled customer returns and exchanges while maintaining a positive and customer-oriented attitude.
  • Processed customer returns rapidly and accurately, while maintaining excellent customer service.
  • Investigate suppliers defective merchandise and customer returns to minimize negative assets.
  • Processed customer returns and assisted customers with Money Gram/Western Union transactions.
  • Applied excellent customer service while cashiering and processing customer returns.
  • Assisted customer while shopping, inventoried merchandise, processed customer returns
  • Issued customer returns/refunds/exchanges done by a Walmart online filing/transaction system.
  • Processed customer returns and exchanges according to Academy policies.
  • Handled customer returns and problems tactfully and efficiently.
  • Coordinated customer returns, providing good customer service.
  • Processed purchase transactions and customer returns at registers.
  • Handled customer returns and merchandise exchanges efficiently.
  • Insured timely processing of customer returns.

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43. Credit Card Applications

low Demand
Here's how Credit Card Applications is used in Customer Service Associate jobs:
  • Performed and maintained credit card applications, installed sales applications for numerous customer accounts.
  • Entered confidential customer information for enrollment in store rewards program and credit card applications.
  • Provided friendly and timely customer service, and successfully promoted store credit card applications.
  • Processed consumer and business credit card applications with absolute confidentiality in mind.
  • Give information based on rewards program application and credit card applications.
  • Processed information regarding credit card applications, cancellations, and reinstatement.
  • Processed customer information associated with store credit card applications.
  • Generated credit card applications and project estimates and installations.
  • Cashier, Telephone Operator, Processed credit card applications
  • Processed credit card applications with sensitive customer information.
  • Assisted customers with submitting credit card applications.
  • Received recognition for increased credit card applications.
  • Processed personal and commercial credit card applications.
  • Processed credit card applications using company software.
  • Conducted credit card applications for customers.
  • Solicited and verified credit card applications.
  • Processed customer credit card applications.
  • Processed credit card applications for approval
  • Completed customer credit card applications.
  • Assisted customers with purchases, operated cash register, measured for proper shirt and suit, and processed credit card applications.

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44. Store Policies

low Demand
Here's how Store Policies is used in Customer Service Associate jobs:
  • Developed strong ability to communicate with a variety of personalities and resolve customer disputes pertaining to store policies.
  • Maintained effective communication by informing customers of all store policies and updates.
  • Enhanced service by familiarizing myself with store policies to improve customer satisfaction.
  • Executed register sales efficiently and accurately in accordance with store policies.
  • Provided information regarding store policies and regulations.
  • Assist customers with loading merchandise and answer any questions that they may have regarding our merchandise, store policies, etc.
  • Trained in new employees in the fitting room and on the sales floor by explaining and demonstrating store policies and procedures.
  • Excelled in daily credit card application goals, Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
  • Handled customer service inquires in person, online and by phone - by implementing problem solving techniques and store policies.
  • Facilitate new cashier training including store policies, register, cash handling, and proper packing of groceries in bags.
  • Process returns and exchanges of merchandise as well as answer customers' questions and provide information about store policies.
  • Maintain up to date knowledge of store policies* Help Create new processes and systems for increasing customer service satisfaction.
  • Support manager on duty with new employees training including store policies, services, register operations and merchandising.
  • Maintained up-to-date knowledge of store policies regarding payment, returns and exchanges, which includes counting cash drawers.
  • Helped implement new store policies such as the food expiration policy allowing the store to cease wasting product.
  • Managed shop activities in areas of sales, customer service, store policies, and store maintenance.
  • Assist with new hires training and other associates training includes store policies, services, and procedures.
  • Assisted the customer with purchases, refunds, online orders, store policies, and security practices.
  • Assisted with new employee training including store policies, services, financing options, and register operations.
  • Communicated store policies to customers and performed a variety of sales, credit, and return transactions.

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45. Customer Assistance

low Demand
Here's how Customer Assistance is used in Customer Service Associate jobs:
  • Provided customer assistance in ordering blood and plasma derivatives and transfusion related products and supplies, while maintaining hospital inventory.
  • Maintain stock levels, merchandising and continuously provide outstanding customer assistance with a professional, friendly attitude and courteous personality.
  • Provided customer assistance to coordinate filings of data composition and high level customer service via phone and instant messaging
  • Delivered customer assistance and professional guidance to new and long-term client base seeking professional jewelry purchases.
  • Provide customer assistance with the ability to answer customer questions and provide basic product information.
  • Provided customer assistance as well as stocking product, managing inventory and after-sale customer support.
  • Provided customer assistance as needed, including loading vehicles and directing customers to various departments.
  • Provide customer assistance throughout storefront to insure improved overall customer satisfaction levels are achieved.
  • Provided customer assistance, made recommendations as applicable, assembled inventory items as needed.
  • Provided one-on-one customer assistance to handle various needs and questions in a fast-paced dealership
  • Served as a cashier specializing in returns and orders requiring additional customer assistance.
  • Provided customer assistance to individuals purchasing, returning, or inquiring about textbooks.
  • Gathered customer orders, Forklift licensed, General customer assistance to building materials
  • Provided customer assistance Operated cash register Down-stocked shelves and maintained store appearance
  • Provide customer assistance at all times-Organize and Manage the Men's department-CashierCashier/Usher
  • Provided customer assistance and shared cashier responsibilities with other team members.
  • Provided customer assistance with transactions, and answering questions concerning products.
  • Stock and maintain assigned departments while providing customer assistance with finding/purchasing items
  • Qualified Ace Hardware paint technician - Inventory specialist - Customer assistance/service
  • Provide a friendly and welcoming atmosphere and exceptional customer assistance.

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46. Positive Attitude

low Demand
Here's how Positive Attitude is used in Customer Service Associate jobs:
  • Dedicated to improving customer satisfaction by demonstrating a positive attitude and utilizing excellent customer service.
  • Provided excellent customer service customers with a friendly approach and maintaining a positive attitude.
  • Earned a reputation for maintaining a positive attitude in and producing high-quality work.
  • Demonstrated the ability to work under pressure providing positive attitude and accurate information.
  • Design and conduct new employee orientation to foster positive attitude toward organizational objectives.
  • Maintained professional and positive attitude while working in a fast paced environment.
  • Maintained a positive attitude and sense of urgency to preserve customer satisfaction.
  • Represented the organization by displaying a positive attitude and commitment to quality.
  • Maintain a positive attitude and contribute toward a quality work environment.
  • Solved customer complaints/issues case-by-case while maintaining a friendly and positive attitude.
  • Maintained enthusiastic and positive attitude while interacting with and welcoming customers.
  • Provided premier customer service and maintained an upbeat and positive attitude.
  • Maintained a friendly and positive attitude when communicating with customers.
  • Connected with customers by demonstrating an enthusiastic and positive attitude.
  • Ensured daily customer satisfaction by greeting and having positive attitude.
  • Maintained a positive attitude and proactively offered excellent Customer Service.
  • Performed basic cashier activities with great efficiency and a positive attitude
  • Greet customers and ensure satisfaction by demonstrating a positive attitude.
  • Maintained a positive attitude and a professional appearance.
  • Represented the organization by displaying a positive attitude.

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47. Customers Needs

low Demand
Here's how Customers Needs is used in Customer Service Associate jobs:
  • Reviewed delinquent accounts and negotiated with customers to obtain satisfactory arrangements that meet the customers needs and minimize company risks.
  • Delivered product options based on customers needs and offered additional products based on customers profile and interest.
  • Listened carefully to customers needs and problems; conducted investigative work or counseling.
  • Stocked and ordered merchandise to meet customers needs and obtain quality customer satisfaction.
  • Responded appropriately to customers concerns and routed calls based upon customers needs.
  • Assessed customers needs and provided assistance and information.
  • Assessed customers needs pertaining to specific undergarments.
  • Anticipated customers needs and delivered appropriately.
  • Recommend, select, and help locate fine fragrance, body care, and cosmetics based on customers needs and desires.
  • Maintained Multitask efficiently by making the customers needs come first, while keeping the flow of the weekly stockroom running smoothly.
  • Stocked General Products such as automotive, hardware, toys, and frozen goods and also being attentive to customers needs.
  • Provided solutions that fit the customers needs and wants; communicated with customers and coworkers on projects to meet a deadline
  • Attend to customers needs in locating items and offer suggestions to assist them in successfully completing sewing and craft projects.
  • Excel in listening to customers needs, articulating product benefits and, creating solutions that provide value to the customer.
  • Received numerous calls, used active listening, probing, play-back, and style-matching skills to evaluate the customers needs.
  • Handle inbound calls from customers, determine customers needs, problem solve and respond by answering questions and resolving issues.
  • Greeted and identified customers needs, experienced in retail, sales associate Skilled on answering telephones performed all office tasks.
  • Provided excellent customer service and assisted customers with their buying decisions, with an emphasis on satisfying the customers needs.
  • Focused on our client and customers needs and expectations to ensure the best possible information and/or resolution were provided.
  • Obtained all necessary information from customers to sell, upgrade, or downgrade services based on the customers needs.

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48. Current Sales

low Demand
Here's how Current Sales is used in Customer Service Associate jobs:
  • Maintained knowledge of current sales and promotions thus always delivering accurate and timely information to customers.
  • Resolved pricing situations encountered during customer transactions using current sales policies.
  • Greeted customers and provided information about current sales.
  • Maintained knowledge of current sales and promotions, answered customers' questions, and provide information on procedures or policies.
  • Maintained knowledge of current sales and promotions as well as updating customers with sale information on a regular basis.
  • Maintain and stay up to date on current sales, promotions and policies regarding payment plans and exchange policies.
  • Greeted customers to ascertain what each customer wants or needs while providing knowledge of current sales and promotions.
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
  • Maintained knowledge of current sales, promotions, and policies, as well as security practices.
  • Keep customers informed of current sales and promotions to ensure that all sales goals are surpassed.
  • Greet customers, educate them on the latest styles, trends, and current sales promotions.
  • Promote brands, staying abreast of current sales trends, and developments in local market.
  • Engage with customers, promoting current sales and keep abreast of loss prevention updates.
  • Maintain knowledge of current sales and promotions, products, and calling plans.
  • Stay updated with current sales & promotions and policies regarding payment and exchanges.
  • Maintained knowledge of current sales, promotions and purchase policies for all products.
  • Stayed up to date with current sales and store promotions offered to consumers.
  • Warm call current sales leads to close direct sales and installed sales quotes.
  • Maintain knowledge of current sales and promotions, maintains pricing and visual standards.
  • Inform customers of credit card member benefits, current sales and promotions.

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49. Customer Problems

low Demand
Here's how Customer Problems is used in Customer Service Associate jobs:
  • Worked effectively with others in a team based environment to accomplish organizational goals, identify and resolve customer problems efficiently.
  • Create an environment of excellent customer service through ensuring customer transactions are processed accurately and efficiently and resolving customer problems.
  • Recommended and helped customers select merchandise, extended customer subscriptions, offered discounts and promotions, and resolved customer problems.
  • Serve as customer service representative resolving customer problems while maintaining the integrity of company standards, policies and procedures.
  • Communicate effectively with individuals/teams within the program to ensure high quality and timely expedition of customer problems.
  • Offered technical support and troubleshooting to resolve customer problems with Philips products and provide a satisfactory solution
  • Provided quality service ensuring accurate and efficient transactions, resolved customer problems, and solicited credit.
  • Provided customers with information about flooring and carpeting, provided support resolving customer problems when occurred.
  • Researched and resolved customer problems, performed follow-up procedures to Increase sales and customer satisfaction.
  • Resolved customer problems promptly and accurately in a manner that retained and promoted customer loyalty.
  • Solved customer problems by gathering appropriate information and directing them to the appropriate service personnel.
  • Participated customer satisfaction and business performance activities, and resolved customer problems in better way.
  • Assisted multiple customers at once with exemplary service- Utilized numerous resources to solve customer problems
  • Investigated technical problems to determine route cause and assisted in resolving customer problems.
  • Resolved customer problems and established customer relationships to ensure satisfaction and recurring business.
  • Performed all aspects of customer service, including resolving customer problems when necessary.
  • Solved customer problems preemptively by picking up on commonalities and conscientiously approaching solutions.
  • Collaborate directly with supervisors when necessary to resolve escalated or complex customer problems.
  • Ensured customer transactions are processed accurately and efficiently and resolving customer problems.
  • Solve customer problems utilizing conflict resolution strategies to ensure a positive outcome.

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50. Stock Room

low Demand
Here's how Stock Room is used in Customer Service Associate jobs:
  • Managed stock room cleanliness, organization and inventory.
  • Assist customers in sales and service, managed stores appearance and stock room inventory, responsible for opening and closing of store
  • Worked with fellow associates in order to effectively and efficiently move products from stock room and trucks to the selling floor.
  • Organized the stock room and worked the overnight shift to remodel store on bi-monthly basis Skills and Expertise Software: MS Office
  • Organized the stock room and ensured that accurate labeling, logical placement, neat arrangement, and cleanliness are maintained.
  • Utilize employee management to move merchandise from stock room to sales floor with care, efficiency and appropriate department placement.
  • Stock daily throughout the store, including stock room, back dairy coolers, soda coolers, and beer/wine coolers.
  • Assisted customers by placing orders through POS for merchandise not available on the sales floor or in the stock room.
  • Cashier * Open and Close registers and department * clean * assist customers * manage stock room * Perform returns
  • Operated cash register and major cash transactions Maintained store inventory in stock room and front floor Operated photo printing machines
  • Cleaned and organized stock room and sales floor to provide efficient and timely Customer Service for fast pace environment
  • Instructed fellow employee s on the specific ways to organize the stock room to allow for maximum efficiency.
  • Prepared the shipping and receiving, sorted and delivered mail, imaged documents, and organized stock room.
  • Stock Room: Inventory management, including organizing, counting, stocking merchandise and processing returns for resell.
  • Organize products on shelves and stock room to promote efficiency and maintaining the overall appearance of the store.
  • Cashier, stocking, resets, changing sale price, photo department, straightening store, stock room.
  • Stock room line, (unpacking and readying merchandise for the floor) customer service and support.
  • Worked in stock room, fitting room, cash office, jewelry, electronics and customer service.
  • Worked in stock room when needed such as price labeling, unloading, and organizing store merchandise.
  • Worked in stock room, cash office, front end and customer service on a daily basis.

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20 Most Common Skill for a Customer Service Associate

New Merchandise26%
Customer Service17.8%
Phone Calls8.3%
Sales Floor5.8%
Customer Complaints4.7%
Data Entry4%
Customer Questions3.5%
Product Knowledge2.7%

Typical Skill-Sets Required For A Customer Service Associate

RankSkillPercentage of ResumesPercentage
1
1
New Merchandise
New Merchandise
19.2%
19.2%
2
2
Customer Service
Customer Service
13.1%
13.1%
3
3
Phone Calls
Phone Calls
6.1%
6.1%
4
4
Sales Floor
Sales Floor
4.3%
4.3%
5
5
Customer Complaints
Customer Complaints
3.5%
3.5%
6
6
Data Entry
Data Entry
3%
3%
7
7
Customer Questions
Customer Questions
2.6%
2.6%
8
8
Product Knowledge
Product Knowledge
2%
2%
9
9
Service Desk
Service Desk
2%
2%
10
10
Front End
Front End
1.9%
1.9%
11
11
POS
POS
1.9%
1.9%
12
12
Special Orders
Special Orders
1.9%
1.9%
13
13
Customer Accounts
Customer Accounts
1.8%
1.8%
14
14
Internet Orders
Internet Orders
1.8%
1.8%
15
15
Monetary Transactions
Monetary Transactions
1.6%
1.6%
16
16
Stock Shelves
Stock Shelves
1.5%
1.5%
17
17
Customer Orders
Customer Orders
1.5%
1.5%
18
18
Technical Support
Technical Support
1.5%
1.5%
19
19
Sales Goals
Sales Goals
1.4%
1.4%
20
20
High Volume
High Volume
1.3%
1.3%
21
21
Greeting Customers
Greeting Customers
1.3%
1.3%
22
22
Inventory Control
Inventory Control
1.2%
1.2%
23
23
New Accounts
New Accounts
1.2%
1.2%
24
24
Credit Card Transactions
Credit Card Transactions
1.2%
1.2%
25
25
CSA
CSA
1.1%
1.1%
26
26
Customer Relations
Customer Relations
1%
1%
27
27
Loss Prevention
Loss Prevention
0.9%
0.9%
28
28
Online Orders
Online Orders
0.9%
0.9%
29
29
Customer Information
Customer Information
0.9%
0.9%
30
30
Company Policies
Company Policies
0.9%
0.9%
31
31
Retail Store
Retail Store
0.9%
0.9%
32
32
Outbound Calls
Outbound Calls
0.9%
0.9%
33
33
Customer Calls
Customer Calls
0.9%
0.9%
34
34
Product Information
Product Information
0.9%
0.9%
35
35
Customer Care
Customer Care
0.8%
0.8%
36
36
Bank Deposits
Bank Deposits
0.8%
0.8%
37
37
Telephone Calls
Telephone Calls
0.8%
0.8%
38
38
Customer Interactions
Customer Interactions
0.8%
0.8%
39
39
Computer System
Computer System
0.8%
0.8%
40
40
New Associates
New Associates
0.8%
0.8%
41
41
Food Preparation
Food Preparation
0.8%
0.8%
42
42
Customer Returns
Customer Returns
0.7%
0.7%
43
43
Credit Card Applications
Credit Card Applications
0.7%
0.7%
44
44
Store Policies
Store Policies
0.7%
0.7%
45
45
Customer Assistance
Customer Assistance
0.7%
0.7%
46
46
Positive Attitude
Positive Attitude
0.7%
0.7%
47
47
Customers Needs
Customers Needs
0.6%
0.6%
48
48
Current Sales
Current Sales
0.6%
0.6%
49
49
Customer Problems
Customer Problems
0.6%
0.6%
50
50
Stock Room
Stock Room
0.6%
0.6%

177,625 Customer Service Associate Jobs

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