Agent Services Representative
Customer service associate job in Blue Springs, MO
This is an existing opportunity to enter the fast-paced real estate environment as a concierge Agent Services Representative. This role works closely with office brokers and top-producing agents and teams. This position provides sales associates with marketing and administrative support through creation of promotional pieces, broker price opinions, database search capabilities, agent website maintenance, client correspondence and by providing general office and computer assistance.
Job Duties and Responsibilities
(Essential Job Functions) Common job activities are listed below; actual position responsibilities may vary. Refer to your manager or human resources for specific duties and performance expectations.
Create brochures, flyers/postcards, marketing materials, and other promotional pieces; Comparative Market Analysis (CMA) and Brokers Price Opinion (BPO). May create letters to clients, presentation materials, sales associate introduction cards, and prepare buyers and sellers guides. (60-80%)
Set up and update client and customer sphere of influence databases; and create farming database for sales associates. Maintain internet by updating company website and sales associate's personal websites/pages. May perform data input, maintain and monitor data files, create files and documents and produce reports. (10-20%)
Provide administrative and clerical support to management and sales associates which may include: assisting sales associates with sending and receiving company e-mails, providing computer assistance, handling written correspondence, ensuring forms are stocked, answer phones, greet visitors, route mail, prepare schedules and maintain accurate billing records. (10-15%)
May assist agents with setting marketing plans and organizing and facilitating agent training activities. (5-10%)
Assist new agents in setting up their office, getting into MLS, training on computers and office equipment. May assist with license transfer or annual license renewal. (5-10%)
May serve as back-up to other office staff. (5-10%)
Perform any additional responsibilities as requested or assigned. (0- 5%)
Performance Expectations
Meet all performance and behavior expectations outlined in the company performance appraisal form or communicated by management.
Perform responsibilities as directed achieving desired results within expected time frames and with a high degree of quality and professionalism.
Establish and maintain positive and productive work relationships with all staff, customers and business partners.
Demonstrate the behavioral and technical competencies necessary to effectively complete job responsibilities. Take personal initiative for technical and professional development.
Follow the company HR Policy, the Code of Business Conduct and all subsidiary and department policies and procedures, including protecting confidential company information, attending work punctually and regularly, and following good safety practices in all activities.
Qualifications
Education:
Minimum of high school diploma or the equivalent. Secondary education preferred.
Experience:
One to three years clerical or administrative experience.
Marketing and social platforms experience preferred.
Real estate knowledge preferred.
Knowledge and Skills:
Knowledge of real estate, title and/or mortgage business preferred.
Strong computer/technology skills: proficient in Microsoft Office and Canva products.
Must possess strong organizational skills; ability to multi-task; accuracy/quality; detail-oriented.
Strong interpersonal skills, a customer service focus and the ability to work as a member in a team-oriented environment.
Effective analytical and problem-solving skills. Attention to details.
Demonstrated verbal and written communication skills including presentation ability.
Wage: $20 - $22 hourly; actual wage is based upon education and experience.
Benefits: Full suite of benefits including Medical, Health Savings Account, Dental, Vision, Life Insurance, Paid Vacation (PTO), 401(k) with employer match, Flexible Spending Account, and Employee Assistance Program (EAP)
Equal Opportunity Employer
Customer Accounts Advisor
Customer service associate job in Independence, MO
The hourly range for this position is $14.75 to $15.50. This position is also eligible for incentive pay based on performance.
Customer Accounts Advisor
Aaron's Customer Account Advisors serve as coaches to our customer, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with the product. As a Customer Account Advisor, you will build relationships with our customers over the phone and face-to-face to help bring them one-step closer to ownership.
Skills for Success
Customer Account Advisors can connect and relate well to people, demonstrate empathy, listen attentively, explain things simply and easily, and successfully navigate difficult conversations. Strong multi-tasking, organizational, negotiation and persuasion skills are necessary. Like all Aaron's team members, they share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life.
The Work
Attainment and upkeep of customers' accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments.
Direct contact with customers who have not renewed their Lease agreement(s) both in home visits and over the phone
Sell customers on the benefits of timely lease agreement renewal payments
Assist the Customer Account Manager in setting and achieving daily, weekly and monthly revenue and renewal goals
Assist with merchandise returns and guest deliveries as directed by management
Clean and certify merchandise in the Quality Assurance Center for all items personally returned
Complete and maintain weekly vehicle maintenance sheet and route sheets daily
Load, secure and protect product in company vehicle
Safely operate company vehicle
Assist the Sales Team as needed
Any reasonable duties requested by management
Requirements
United States at least 21 years old with a valid state Driver's License and compliance with the Company's Driver Qualification Policy; including satisfactory MVR (driving record). Canada at least the age of 18.
Must meet DOT requirements to obtain certification in required states (United States)
Ability to work schedule of hours varying from 8 am to 9 pm
Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly
Two years of retail/customer service experience preferred
High School diploma or equivalent preferred
Excellent interpersonal and communication skills
High energy with the ability to effectively perform all functions of the store and multitasking effectively
Proper telephone etiquette
Uphold the Aaron's Brand and protect company assets
Maintain a professional appearance
Proficient computer skills
Aaron's Total Rewards
Our team members are our greatest asset. As an expression of our appreciation, Aaron's is proud to offer outstanding career training, competitive performance incentives, excellent advancement opportunities, and a distinctive benefits package which includes**:
Paid time off, including vacation days, sick days, and holidays
Medical, dental and vision insurance
401(k) plan with contribution matching
*Note that the pay range provided above is the lowest to highest rate we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.
**Benefits vary based on full-time and part-time employment status.
Mobile Associate - Retail Sales
Customer service associate job in Olathe, KS
At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees!
Job Overview
Mobile Associates (MA) work as a member of a Retail Team of Experts to bring the T-Mobile brand to life. They're brand ambassadors who build energy and excitement around our products and services. They are passionate about the connected world and thrive in a fast-paced environment, where technology innovations, customer needs, and the Retail experience are continuously evolving. They immerse themselves in significant connections with our customers, and their ability to build new and deepen existing relationships is unmatched across the wireless industry. They continuously work to build expertise in uncovering our customers' needs and have a passion to educate, demonstrate and recommend device and service solutions. This role is a learning role, where new associates are working with their team and proactively building skills and proficiencies, in preparation for the next level up as a Mobile Expert. As a Mobile Associate, you will be required to successfully complete new employee training.Job Responsibilities:
Builds proficiency related to serving and selling to our customers, while providing a world-class customer experience and building loyalty by: ◦ Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store. ◦ Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store. ◦ Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories cutting-edge IoT devices. ◦ Approaching service and sales needs with composure, integrity and compassion.
Becomes skilled with and consistently uses digital tools in interactions and onboarding to actively demonstrate: ◦ How our ever-expanding coverage stacks up in our customer's neighborhood, providing them with a lightning fast LTE network ◦ Why T-Mobile plans and services will let our customers live unlimited, feel the love, stay connected and go further. ◦ Completes training on T-Mobile in-store experience, new skills and processes, knowledge of systems and reference resources. ◦ Makes the most of their time on shift, consistently seeking out information between customers, learning about innovations in wireless and technology.
Establishes relationships with and partners with T-Mobile employees across channels, including business and customer service to: ◦ Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment. ◦ Successfully identify and handoff small business leads. ◦ Support team initiatives and create an inclusive environment
Education and Work Experience:
High School Diploma/GED (Required)
- 6 months of customer service and/or sales experience, Retail environment preferred.
Knowledge, Skills and Abilities:
Passionate customer advocate with the desire to be yourself when connecting and having fun doing it! (Required)
Competitive drive and proven ability to succeed in a fast-paced sales environment. (Required)
Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues. (Required)
Effective at balancing customer needs and performance goals. (Required)
Licenses and Certifications:
At least 18 years of age
Legally authorized to work in the United States
Travel:
Travel Required (Yes/No): No
DOT Regulated:
DOT Regulated Position (Yes/No): No
Safety Sensitive Position (Yes/No): No
Hourly Base Pay: $17.50, plus $5.00 per hour training pay.
Within the first 90 days working at T-Mobile, Mobile Associates receive on-the-job training and are eligible for hourly training pay. Once completed, Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000/year. Actual incentives vary based on performance and full-time status. All employees at T-Mobile are guaranteed to earn $20/hour inclusive of base pay and incentives. And since we are ALL owners, EVERY employee at T-Mobile is eligible for an Annual Stock Grant.
At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile's amazing benefits, check out
************************
.
Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn't have a corporate ladder-it's more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you're living our values while investing in your career growth-and we applaud it. You're unstoppable!
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ...@t-mobile.com or calling 1-844-###-####. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.
Customer Experience (CX) Consultant
Customer service associate job in Overland Park, KS
Join a growing consulting company that is fun, flexible and passionate about helping our clients (some of the world's most recognizable brands) define and realize business benefits through strategy, research, best practices, process improvements, and tools.
We are seeking a versatile Customer Experience Consultant who combines a passion for customer experience with strong analytical skills. The ideal candidate is a strategic thinker and a hands-on executor, equally comfortable leading client workshops, conducting qualitative interviews, analyzing voice of the customer (VoC) feedback, and developing data visualizations that bring insights to life.
Responsibilities (other duties may be assigned)
Customer Experience Strategy
Lead and support CX engagements, including journey mapping, current state assessments, and roadmap development.
Participate in executive interviews, employee/customer focus groups, and client workshops to discover challenges and define future-state experiences.
Identify CX opportunities using VoC, customer behavior data, and industry benchmarks.
Develop and deliver client-facing materials including CX roadmaps, governance frameworks, and communication strategies.
Define KPIs and success measures for customer experience initiatives.
Data Analysis & Insights
Collect, clean, and process structured/unstructured data from multiple sources (surveys, CRM, operational data).
Perform Exploratory Data Analysis (EDA) to identify patterns and trends relevant to CX.
Create dashboards and reports in Excel or data visualization tools to support storytelling and decision-making.
Analyze qualitative data using synthesis techniques to generate actionable insights and support strategic decision-making
Apply statistical techniques to support recommendations.
Translate insights into compelling stories that influence client decisions.
Qualitative Research
Conduct qualitative research studies, including in-depth interviews and focus groups to uncover user needs, motivations, and behaviors.
Analyze qualitative data using thematic coding and synthesis techniques to generate actionable insights and support strategic decision-making.
Develop discussion guides, and stimuli to support exploratory, concept testing, or journey-mapping research.
Collaborate with stakeholders to translate research findings into compelling research reports with key insights and actionable recommendations.
Cross-Functional Consulting
Collaborate with business, product, and IT stakeholders to align customer strategies with data capabilities.
Identify and resolve data quality issues impacting business insights.
Balance multiple projects while delivering high-quality, on-time deliverables.
Ability to work independently and be resourceful.
Contribute to proposal development and client presentations as needed.
Qualifications to perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Bachelor's or Master's degree from an accredited college or university.
4+ years of experience in consulting, customer experience, or strategy.
2+ years of experience in data analysis, business intelligence, or data storytelling.
Experience conducting or supporting primary and secondary customer research.
Strong written and oral communication skills.
Advanced Proficiency in Microsoft Excel, PowerPoint, and visualization tools.
Understanding of survey methodologies, sampling, and data weighting.
Understanding of statistical methods.
Experience with VoC and/or Experience Management platforms (e.g., Qualtrics, Medallia) preferred.
Willingness to travel up to 50%.
This is a full-time salaried W2 position with our company, including very competitive benefits and a great team to work with!
Salary Range: $90,000 - $110,000
Andrew Reise Consulting is a leading provider of customer experience solutions. We are committed to helping clients align their product and service delivery experience with the wants, needs and expectations of their customers. We work with clients to build customer experience strategies tailored to enhance the full customer lifecycle. Our strategy development offering is built on decades of experience working with Fortune 500 companies across industries to grow broader, deeper and longer customer relationships.
Our strategies and solutions are designed to put clients first and deliver practical solutions to improve their bottom-line. We start with strategy, but recognize the value of excellence in delivery. Our experienced consultants anticipate critical situations and are prepared to combat the typical pitfalls of customer experience programs. Above all else, we believe in solving problems, and are prepared to take on the most complex issues standing in the way of our client's customer experience goals.
Andrew Reise is an equal opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals and in which personnel processes are merit-based and applied without discrimination.
Counter Sales & Service Associate
Customer service associate job in Lenexa, KS
Are you someone who enjoys helping customers, thrives in a fast-paced environment, and is excited by the opportunity to grow your career? Royal Durham Supply, a Style Crest company, is seeking a Counter Sales Associate who not only excels at serving customers but is also eager to learn and develop into an HVAC Install Service Coordinator role.
This position starts with customer-focused counter sales responsibilities, such as assisting walk-in customers, processing orders, and keeping store operations running smoothly. Over time, with training and support, the right candidate will expand into scheduling, logistics, and coordination of installation services, working closely with our HVAC team to build a career in service coordination.
Royal Durham has been a leading distributor of high-quality products for the manufactured housing industry since 1964. With over 50 years of dedication to excellence, we are committed to delivering exceptional products and service to the mobile home sector. At Royal Durham Supply, our focus is simple: ensuring customer satisfaction by prioritizing our customers in everything we do.
Responsibilities
Initial Counter Sales Focus
* Provide excellent customer service at the counter, including answering product questions, preparing quotes, and finalizing sales.
* Accurately pull and stage orders for customer pickup, ensuring timely service.
* Assist customers in safely loading products into their vehicles.
* Collaborate with the sales team to support promotional efforts, upsell opportunities, and service needs.
* Receive and verify inbound shipments; process inventory and maintain accurate stock levels.
* Keep counter displays clean, organized, and up to date with current products.
* Support warehouse operations such as picking, stocking, and transfers as needed.
* May be required to occasionally drive a company vehicle to pick up or deliver materials.
* Other duties as assigned.
Growth Responsibilities for the Installation Service Coordination Path
* Coordinate HVAC installation projects, including scheduling, dispatching, and tracking progress to ensure timely completion.
* Work closely with the HVAC installation and service team to align technicians and subcontractors on daily priorities.
* Communicate proactively with customers, technicians, subcontractors, and internal teams to confirm appointments and resolve issues.
* Assist in preparing and processing installation paperwork, permits, inspections, billing, and warranty claims to support smooth project execution.
* Maintain accurate records of equipment, inventory, and vehicle service schedules to keep the team organized and efficient.
* Partner with managers and the HVAC team to identify opportunities for improving workflow, efficiency, and service delivery.
* Develop strong organizational and administrative skills to support the team in delivering a seamless customer experience from scheduling through project completion.
Requirements
* High school diploma or equivalent.
* Prior sales or customer service experience preferred.
* Strong communication and interpersonal skills with a customer-first attitude.
* Ability to learn and use point-of-sale, scheduling, and inventory systems (basic computer skills required).
* Organized and detail-oriented, with interest in developing into a coordination/administrative role.
* Willingness to support physical aspects of the job (lifting and moving materials, operating equipment with training).
* Must have a valid driver's license and satisfactory MVR driving history.
Benefits
* Health Care Plan (Medical, Dental & Vision)
* Life Insurance (Basic, Voluntary & AD&D)
* Vacation & Personal Time
* Short Term & Long Term Disability
* 401K with Company Match
* Paid holidays
Royal Durham Supply, a Style Crest company, is committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable law. We ensure fair treatment in all aspects of employment, including recruitment, hiring, training, promotion, and compensation. Our commitment to diversity and inclusion fosters a workplace where every individual is valued and respected.
This is an on-site position at the Lenexa, KS store location. Store hours are Monday through Friday 7am to 4pm CST.
Retail Associate
Customer service associate job in Saint Joseph, MO
GENERAL PURPOSE\:
The Retail Associate is responsible for ensuring our Customers have a positive shopping experience. The Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly manner, treats fellow Associates with respect, efficiently follows all company best practice standards as outlined in all work centers, and ensures proper merchandise presentation. The Retail Associate is expected to be engaged in these tasks as assigned during all working hours, and will be expected to perform a range of functions in all areas of the Store as business needs require. The Associate may be requested to perform additional tasks in specific situations, if performance of these tasks will help achieve our Customer service and operational goals.
ESSENTIAL FUNCTIONS:
Understands that safety is the number one priority and practices safe behaviors in everything they do.
Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone. Maintains clutter free, clear egress to emergency exits. Immediately corrects or reports any unsafe conditions or practices to Store Leadership.
Treats all Customers and Associates with respect and courtesy; is friendly and professional at all times. Recognizes fellow Associates using Company recognition programs.
Assists Customers in any way necessary - is register-trained, assists Customers with merchandise, and answers Customer questions in a polite and knowledgeable manner. Greets all Customers by making eye contact, smiling and saying “hello” throughout the Store as well as saying “thank you” with every register transaction.
Provides prompt and efficient responses to Customers at all times. Responds to Customer Service calls immediately. Handles all Customer issues in a courteous and helpful way, calling a member of the Store Leadership when needed.
Represents and supports the Company brand at all times.
Maintains a professional appearance, and adheres to the Company dress code at all times.
Performs daily assigned sizing and recovery per company best practice to ensure a neat, clean and organized store that is well-maintained and efficiently merchandised to standards.
Expedites newly received merchandise receipts to the sales floor with a sense of urgency, merchandising all items per company best practice to the monthly presentation guidelines and maintaining merchandise/brand name familiarity within departments to assist Customers.
Understands the Loss Prevention Awareness program, the Shortage Highway, the Store Protection Specialist (SPS) position (where applicable), and merchandise protection standards.
As a representative of Ross Inc., demonstrates integrity and honesty in all interactions with Associates and Customers. Safeguards confidential information, cash and credit card information, and merchandise.
Follows all Mark-Out-of-Stock (MOS) policies, including the identification of MOS merchandise, proper processing of each piece and the notification of Store Leadership to review and approve all disposals.
Follows all policies and procedures concerning cash, check, charge card and refund transactions, voids and offline procedures. Maintains a high level of awareness and accuracy when handling bankable tenders.
Demonstrates a sense of urgency to efficiently perform their role. Maximizes productivity by executing all Store best practices and minimizing steps and touches in their work flow.
COMPETENCIES:
Manages Work Processes
Business Acumen
Plans, Aligns & Prioritizes
Builds Talent
Collaborates
Leading by Example
Communicates Effectively
Ensures Accountability & Execution
QUALIFICATIONS AND SPECIAL SKILLS REQUIRED:
Effectively communicate with Customers, Associates and Store Leadership in a friendly, respectful, cooperative and pleasant manner.
Ability to perform basic mathematical calculations commonly used in retail environments.
PHYSICAL REQUIREMENTS/ADA:
Ability to use all Store equipment, including PDTs, registers and PC as required.
Ability to spend up to 100% of working time standing, walking, and moving around the Store.
Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
Ability to occasionally push, pull and lift more than 25 pounds.
Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies.
Certain assignments may require other qualifications and skills.
Associates who work Stockroom shifts\: Ability to regularly push, pull and lift more than 20 pounds.
SUPERVISORY RESPONSIBILITIES:
None
DISCLAIMER
This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.
Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.
Auto-ApplyCustomer Service Clerk - Cosentino's Price Chopper #249, 22210 W. 66th St., Shawnee
Customer service associate job in Shawnee, KS
Job Description
Customer Service Clerk
Position Objective: To assist customers in their shopping experience by providing customers with the most efficient, most courteous customer service possible. formally reports to the Office Manager.
Status: This is a non-exempt position.
Knowledge
The following is a list of any certifications, formal education, or training requirements for this position.
Essential Knowledge
* A liquor license must be obtained prior to the first day of work (
If applicable
).
* Completion of ongoing training and development as listed on the Cosentino's Learning Plan.
Non-Essential Knowledge
* A high school diploma or equivalent is preferred.
Skills
The following is a list of the basic skill requirements for this position.
Essential Job Functions
* Know and implement the Casentino Customer Service Standards.
* Ensure team members have information they need to effectively perform in their roles (i.e., policy or procedure changes, new merchandise information, sale information, etc.).
* Be knowledgeable about the products in the department and the store in order to accurately and courteously answer customer questions.
* Able to operate, clean and maintain all equipment safely and competently.
* Meet or exceed productivity standards to produce desired team and individual results.
* Ensure the front end is always clean and displays a professional overall appearance for customers.
* Efficiently and courteously handle all returns, exchanges and price adjustments.
* Able to monitor front end activity and recognize when adjustments should be made to accommodate customer needs.
* Quickly and courteously intervenes when a cashier requests assistance with a customer transaction.
* Act in a cashier role as needed to ensure a friendly, convenient customer experience.
* Resolve customer complaints in a professional manner and recognize when it is appropriate to involve a member of the store management team.
* Know, comply with, and encourage other team members to comply with all health regulations, sanitation guidelines and safety procedures for your department and your store.
* Know and comply with all governmental regulations regarding weights and measures, alcohol and tobacco sales, and government food assistance programs.
* Demonstrates the strong verbal and interpersonal skills necessary for positive customer and peer interactions.
* Demonstrates the basic math and reading skills required for the position.
Non-Essential Job Functions
* Know and promote ads and specials to increase store sales and profits.
* Under Office Manager's direction, navigate easily within the Kronos system to submit reports and information in a timely manner, and works effectively with the Accounting Team when necessary.
* Support your company by completing additional tasks identified by management, assisting other stores or departments as needed and gaining new skills when necessary.
Physical Abilities
The following physical movements could potentially be part of any scheduled shift and employees will be expected to perform these actions while on duty.
Essential Abilities
* Pushing and pulling grocery items & carts to the proper locations as needed, up to a peak force of 10 lbs.
* Standing and walking for long periods of time on tile, asphalt, concrete or other hard surfaces.
* Occasionally lifting and carrying up to 50 lbs., to a height of 34 inches.
* Bending and squatting, at times all the way to floor level.
Non-Essential Abilities
* Climbing a ladder, possibly up to 5ft.
Customer Service
Customer service associate job in Lees Summit, MO
Job DescriptionDescriptionAbout the Role Are you someone who thrives on connecting with people, solving problems, and keeping things running smoothly? Join our vibrant Customer Service team, where your voice is the first touchpoint for our customers and your impact is felt across every department.
Shift: Monday-Friday 6:30am-3:30pm CST
Pay: $16-$18/ hr. depending on experience
Key ResponsibilitiesWhat You'll Do
Be the first point of contact for inbound/outbound calls
Assist customers with inquiries, concerns, and resolutions
Process customer payments (ACH, credit card, deposits)
Maintain accurate records in our systems and databases
Collaborate with internal teams to finalize paperwork and approve projects
Use T-Mobile Dialpad to manage daily call flow
Skills, Knowledge and ExpertiseWhat You Bring
1-3 years of phone-based customer service or administrative experience
1-3 years working in a professional office environment
Proficiency with Microsoft Word & Excel
Strong communication skills, a friendly and upbeat attitude, and the ability to multitask like a pro
BenefitsPerks & Benefits
Healthcare Coverage (Eligible after 60 days)
Fun Office Incentives to keep spirits high
401(k) Retirement Plan (Eligible after one year)
Ready to Apply?
We'd love to hear from you!
Email: ************************
Apply Online: workforaspen.com
Follow the journey behind #TheAspenStandard on Facebook, Instagram, Twitter, and LinkedIn.
Easy ApplyReturns & Customer Service
Customer service associate job in Lenexa, KS
Pay Range: $17-25 Primary Responsibilities: * Confers with customers who contacts the organization by telephone or electronically, provides information about organization products or services, discusses customer accounts, and obtains and addresses customer complaints.
* Uses organization and product knowledge to address more difficult inquiries and provide follow up.
* Develops documentation used to solve difficult customer issues/requests/complaints. Directs queries to appropriate department or personnel, as needed.
* Researches published materials and secondary sources of information to find additional sources of information that can be recommended to customers to answer their questions to ensure customers' satisfactions are met.
* Collects and consolidates information regarding customer interactions and transactions, analyzes customer interaction and customer service trends to facilitate future needs in trainings and improvements in customer services.
* Confers with production, sales, shipping, warehouse, or other personnel to expedite or trace shipments.
* May promote various products/services to ensure business targets are met.
* May provide after-sales support for various client contracts.
* Performs duties related to overall customer service.
* Provides support to sales team with regard to customer concerns.
* Coordinates with sales reps to identify inside sales opportunities.
* Serves as customer interface on product status and delivery.
* May manage or work in call center for customer support.
* Maintains knowledge of organization and products to provide the appropriate information and support to customers.
* Consistently documents customer service needs to identify patterns and maintain quality.
HS Diploma/GED plus experience:
* Prior experience in Customer Service REQUIRED* at least 1-2 years
* US Citizen and US Person candidates permitted
Benefits provided: 401K, medical, dental, and vision, sick time as applicable to state law
Butler America Aerospace, LLC. is an equal opportunity employer. Butler evaluates applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. The Butler America Aerospace, LLC. EEO Policy Statement and "Know Your Rights" Poster is available here: Applicant and Employee Notices.
Butler America Aerospace, LLC. is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact the Human Resources Department at accommodations@butler.com. #ZR
Customer Service/Service Advisor
Customer service associate job in Edgerton, KS
The Service Advisor is responsible for communicating with customers about their vehicle repair needs and relaying information to the Service Technicians. Their duties include greeting customers and helping them determine repairs and relevant costs, maintaining up-to-date knowledge about Boss Shops range of services and contacting customers to update them about their vehicle's repair status.
Pay Range: $16.00 - $25.00 per hour depending upon qualifications and experience.
Bosselman has many benefits to offer you that you will not find anywhere else like:
Paid vacation
401K and matching contributions
Health, dental and vision insurance
Short and long term disability insurance
Life insurance
A clearly defined path for growth
On-demand pay with PayActiv (access to earned but not yet paid wages)
And much more!
Bosselman offers on-demand pay (access to earned but not yet paid wages) through:
Responsibilities
Greets customers promptly and provides friendly competent customer service.
Coordinates the service center's scheduling and workflow.
Service writes for the location including but not limited to, creating estimates and work orders, finalizing payments, following all cash handling policies, and parts order and collecting for all jobs.
Answers customer questions about service outcomes and consults with the Technicians as needed.
Understands marketing and sales strategies to finalize all transactions.
Consults with Technicians about needed repairs and communicates those needs with the customer.
Comprehends the industry needs by increasing knowledge of products and services.
Understands the customer's need and be able to communicate those needs to the Technicians and vice versa.
Responsible for keeping all customer facing items cleaned, stocked, and up to date.
Responsible for receiving merchandise, stocking, and updating pricing for all showroom products.
Maintains a complete understanding of the Boss Shop Warranty process.
Assigns work to all technicians within the guidelines of the company.
Practices and adheres to all company safety policies and procedures to ensure a safe environment for employees and customers.
Reports for work in a timely manner when scheduled.
Additional Job Duties:
Assists with other duties as assigned.
Supervisory Responsibilities:
This job has no supervisory responsibilities.
Qualifications
Education and/or Experience (include certs or licenses needed):
Retail or guest service experience preferred.
Minimum Qualifications:
Valid Driver's license and insurable to drive.
Able to maintain working knowledge of parts inventory.
Able to complete the Service Advisor New Team Member Training within the first 90 days of employment.
Able to work on the computer system efficiently.
Ability to read, write and perform math skills.
Must possess a positive, enthusiastic attitude.
Must be flexible with the ability to adapt to change when required.
Demonstrates excellent communication skills.
Ability to work a flexible schedule to meet the needs of the business, may require weekends and evenings.
Must have reliable transportation and phone.
Must be able to communicate in English. - IF APPLICABLE
Able and willing to deliver friendly, courteous, and prompt customer service.
Able and willing to work cooperatively with other team members.
Physical Requirements: The physical demands described here are representative of those that must be met by the Service Advisor to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform essential functions, provided such accommodation does not create undue hardship for the Company.
The employee must occasionally lift and/or move up to 50 lbs., while performing the duties of this job, the employee is required to frequently stand, walk, use hands and fingers, handle or feel, reach with hands and arms, talk, and hear; occasionally sit, climb, or balance, stoop, kneel, crouch or crawl.
Auto-ApplyCustomer Service Clerk Full Time Cosentino's Price Chopper #405 120 E. 19th St
Customer service associate job in Ottawa, KS
Job Description
Customer Service Clerk
Position Objective: To assist customers in their shopping experience by providing customers with the most efficient, most courteous customer service possible. formally reports to the Office Manager.
Status: This is a non-exempt position.
Knowledge
The following is a list of any certifications, formal education, or training requirements for this position.
Essential Knowledge
* A liquor license must be obtained prior to the first day of work (
If applicable
).
* Completion of ongoing training and development as listed on the Cosentino's Learning Plan.
Non-Essential Knowledge
* A high school diploma or equivalent is preferred.
Skills
The following is a list of the basic skill requirements for this position.
Essential Job Functions
* Know and implement the Casentino Customer Service Standards.
* Ensure team members have information they need to effectively perform in their roles (i.e., policy or procedure changes, new merchandise information, sale information, etc.).
* Be knowledgeable about the products in the department and the store in order to accurately and courteously answer customer questions.
* Able to operate, clean and maintain all equipment safely and competently.
* Meet or exceed productivity standards to produce desired team and individual results.
* Ensure the front end is always clean and displays a professional overall appearance for customers.
* Efficiently and courteously handle all returns, exchanges and price adjustments.
* Able to monitor front end activity and recognize when adjustments should be made to accommodate customer needs.
* Quickly and courteously intervenes when a cashier requests assistance with a customer transaction.
* Act in a cashier role as needed to ensure a friendly, convenient customer experience.
* Resolve customer complaints in a professional manner and recognize when it is appropriate to involve a member of the store management team.
* Know, comply with, and encourage other team members to comply with all health regulations, sanitation guidelines and safety procedures for your department and your store.
* Know and comply with all governmental regulations regarding weights and measures, alcohol and tobacco sales, and government food assistance programs.
* Demonstrates the strong verbal and interpersonal skills necessary for positive customer and peer interactions.
* Demonstrates the basic math and reading skills required for the position.
Non-Essential Job Functions
* Know and promote ads and specials to increase store sales and profits.
* Under Office Manager's direction, navigate easily within the Kronos system to submit reports and information in a timely manner, and works effectively with the Accounting Team when necessary.
* Support your company by completing additional tasks identified by management, assisting other stores or departments as needed and gaining new skills when necessary.
Physical Abilities
The following physical movements could potentially be part of any scheduled shift and employees will be expected to perform these actions while on duty.
Essential Abilities
* Pushing and pulling grocery items & carts to the proper locations as needed, up to a peak force of 10 lbs.
* Standing and walking for long periods of time on tile, asphalt, concrete or other hard surfaces.
* Occasionally lifting and carrying up to 50 lbs., to a height of 34 inches.
* Bending and squatting, at times all the way to floor level.
Non-Essential Abilities
* Climbing a ladder, possibly up to 5ft.
Customer Service Teammate
Customer service associate job in Independence, MO
TEXT "GOMILES" to ************ to APPLY!
GO Car Wash is one of the fastest growing car wash operators in the United States, with locations in multiple states spanning across the country. And we keep adding more sites!
At GO Car Wash, we're committed to providing an exceptional, supportive, winning work experience for all our Teammates. We believe by caring for our Teammates first, we'll have delighted customers and successful car washes, which in turn creates opportunities for us all.
If you love cars, enjoy serving others, and want to be active and work outside, then join us!
As a Customer Service Teammate at GO Car Wash, you'll be helping our customers care for their cars-in which they've invested a lot of money, time, and pride. This includes explaining our car wash options and requirements to customers, preparing and loading their cars in our car washes, and assisting customers with self-cleaning options. You'll also help maintain our car washes and sites to ensure we're providing a superior, clean car wash experience for all our customers.
To succeed at all of this, you must be able to:
Positively and energetically engage and communicate with customers
Quickly understand, retain, and follow directions and procedures-especially safety
Continuously stand, move, and smile for long periods of time
Also, you must:
Be at least 16 years old
Verify you can work in the US
We can offer you a fun, active, outdoor workplace, working with a team of enthusiastic car washers. We also offer competitive health, 401(k), and paid time off benefits, plus free car washes, as well as opportunity to grow your career with us while learning work/life skills you can transfer to whatever path you choose to take in your future.
Compensation.
Our Teammates in this role typically earn $17.00/hour, which includes a base pay of $15.00/hour plus an average of $2/hour in commission from membership sales. Commissions are uncapped, and our top performers regularly exceed $2/hour in additional earnings. Offer will depend on location and level of knowledge, skills, abilities, and experience.
To learn more about us, go to ******************
All qualified applicants will be considered for employment without regard to age, race, color, national origin, religion, gender, gender identity, sexual orientation,
disability
or veteran status, or any other actual or perceived basis protected by law.
Customer Service Advisor
Customer service associate job in Kansas City, MO
Responsibilities include working as part of a retail sales team to provide best in class customer care. The Customer Service Advisor (CSA) often begins as a Pick-n-Pull Greeter and can work their way up through Part Sales, Parts Specialist and eventually a store Sales Lead through positive work ethics and evaluations. This is a retail sales position that requires a “can do” selling spirit and the ability to work as a team to meet the store's sales goals. The CSA will be present during all peak customer traffic periods which could include weekends, sale days, or any other occasion that would generate high customer flow into the store per the specified store schedule. The CSA will promote sales and service to customers. The CSA is expected to maintain the excellent standards of all Pick-n-Pull policies and procedures, while always being pleasant, respectful, and helpful.
Essential Functions:
Promote the Pick-n-Pull Safety Culture.
Be a team player. Work as a member of the team to help the team achieve its goals.
Maintain a high level of integrity.
Provide required information to customers as they enter the store. Offer friendly and enthusiastic answers to customer questions.
Follow loss prevention, risk control, quality assurance, and proper cash handling procedures at all times.
Work as a team towards housekeeping, janitorial, and other duties as assigned by the task list. This can include cleaning tires, carrying batteries, mopping floors, etc.
Follow all company policies and procedures.
Identify when customer interaction requires assistance from management.
Complete sales training and follow the Pick-n-Pull 5 Step Sales Model. Engage in continuous training and education in all areas of the Pick-n-Pull business.
Additional duties as assigned.
Qualifications:
Must work safely at all times.
Must have good people skills with an outgoing friendly positive attitude.
Able to work retail hours including overtime, weekends and holidays.
Must have reliable means of transportation.
Must be able to read, write, and speak in the English language.
Bilingual in Spanish a plus, but not required.
Be proficient in automotive part/product identification and recognize parts and how they relate to our customer receipts.
Follow company dress code policy, maintaining a well groomed, neat appearance so as to create a favorable impression with customers.
Previous experience in a retail environment preferred but not required.
Physical Activities Required to Perform Essential Functions:
Standing, lifting, walking, bending, and stretching are required regularly to perform customer care, product relocation and placement, and environmental health and safety functions.
Manual dexterity to maintain the housekeeping of the facility by mopping, sweeping, etc. In conjunction, but not limited to, assigned task list duties.
Vision must be sufficient to perform job functions safely as described above.
Able to work on feet (stand and walk) for assigned work shift.
Job Conditions:
Exposure on a regular basis to outdoor weather conditions.
Exposure to occasional noisy conditions and machinery operation.
PLEASE NOTE: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.
All U.S. applicants must be 18 years of age or older and all Canada applicants must be 16 years of age or older.
Radius Recycling participates in e-verify for all U.S. new hires.
An offer of U.S. employment by Radius Recycling or any of its subsidiaries is contingent on the satisfactory completion of a post-offer drug screen and background check.
All new hires must review and sign an Arbitration Agreement. This applies to all U.S. non-union employees.
As an Equal Opportunity Employer, Radius Recycling does not discriminate on the basis of race, religion, color, sex, marital status, disability status, national origin or ancestry, veteran status, age, prior industrial injury, sexual orientation, genetic information, or any other protected status under local, state or federal law.
Customer Service Associate
Customer service associate job in Lawrence, KS
Pay: Up to $20/hour Job Type: Part-time If you thrive in customer service and aspire to work in the banking industry, look no further! Our Customer Service Associates are the frontline of support and help to ensure that our customers are satisfied and receive the knowledge and understanding of the products and services we offer.
Prior cash handling or customer service experience is preferred, but not required.
* You can make up to $20 per hour after your first 90 days!
* Benefits available to anyone working 20 hours or more per week!
* Branches are open Monday - Friday and Saturday mornings.
These exciting opportunities offer career growth within a full-service financial institution that has been in business for over 130 years!
In 2024, Newsweek selected Capitol Federal as one of the best places to work in America!
To learn more or apply go to *******************************************
CapFed is an equal opportunity employer.
Auto-ApplyCustomer Service Teammate
Customer service associate job in Independence, MO
Job Description
TEXT "GOMILES" to ************ to APPLY!
GO Car Wash is one of the fastest growing car wash operators in the United States, with locations in multiple states spanning across the country. And we keep adding more sites!
At GO Car Wash, we're committed to providing an exceptional, supportive, winning work experience for all our Teammates. We believe by caring for our Teammates first, we'll have delighted customers and successful car washes, which in turn creates opportunities for us all.
If you love cars, enjoy serving others, and want to be active and work outside, then join us!
As a Customer Service Teammate at GO Car Wash, you'll be helping our customers care for their cars-in which they've invested a lot of money, time, and pride. This includes explaining our car wash options and requirements to customers, preparing and loading their cars in our car washes, and assisting customers with self-cleaning options. You'll also help maintain our car washes and sites to ensure we're providing a superior, clean car wash experience for all our customers.
To succeed at all of this, you must be able to:
Positively and energetically engage and communicate with customers
Quickly understand, retain, and follow directions and procedures-especially safety
Continuously stand, move, and smile for long periods of time
Also, you must:
Be at least 16 years old
Verify you can work in the US
We can offer you a fun, active, outdoor workplace, working with a team of enthusiastic car washers. We also offer competitive health, 401(k), and paid time off benefits, plus free car washes, as well as opportunity to grow your career with us while learning work/life skills you can transfer to whatever path you choose to take in your future.
Compensation.
Our Teammates in this role typically earn $17.00/hour, which includes a base pay of $15.00/hour plus an average of $2/hour in commission from membership sales. Commissions are uncapped, and our top performers regularly exceed $2/hour in additional earnings. Offer will depend on location and level of knowledge, skills, abilities and experience.
To learn more about us, go to ******************
All qualified applicants will be considered for employment without regard to age, race, color, national origin, religion, gender, gender identity, sexual orientation,
disability
or veteran status, or any other actual or perceived basis protected by law.
call center nurse specialist
Customer service associate job in Overland Park, KS
Duration : 6 Months (Possible Extension based on the business needs) Job Title : Call Center Nurse Specialist Work Schedule : Mid Shift 11:30-8:00pm with one 9pm or 10pm shift and every other Saturday or Sunday
Job Description:
Provides telephonic professional nursing services in support of contracts serviced by Proherant to include: telephonic patient support and resource, referral source, data collector and nurse educator to patients, consumers and healthcare professionals. Works under moderate supervision.
Essential Duties and Responsibilities
1. Adheres to principles as stipulated by program specific contractual agreements and Accredo Health Service's practices which may include:
• Patient Support: Make outbound phone calls to patients who have opted into a patient compliance program, make additional calls as directed and be available to support these patients by phone at all other times. Receive inbound phone calls from patients, healthcare professionals and consumers and provide a professional resource for inquiries.
• Resource: Answer patient, consumer and healthcare professional questions and suggest appropriate resources patients.
• Referral Source: Make appropriate referrals for additional training, support groups, program materials, or literature, and to recommend that the patients contact personal physicians for additional information, directions and care.
• Collect Data: Assemble accurate, timely, clear data and complete summary of follow-up phone calls, patient inquiries, and outcomes
• Educator: Complete patient teaching in relation to the use of products
2. Participates in program specific customer meetings and training sessions.
3. Participates in program specific orientation meetings and demonstrates clinical competency on written tests.
4. Performs special projects and performs other duties as it pertains to specific contract performance.
Other Job Functions
Performs other related duties as assigned or requested.
Scope of Position Responsibilities
For Funds, Costs or Profits: NA
For Supervision: NA
For Internal and External Relationships: Responsible for customer and patient interactions.
Scope of Position Responsibilities, Continued
For Organization Influence: Limited - Works within the guidelines of a specific program.
Limits of Authority: Works under the authority level as assigned by manager, not to exceed manager limits. Reports to the company or division manager or director.
Job Qualifications
Required Education and Experience: Associate's Degree or Diploma in Nursing, Associate's Degree or Diploma in Health Care Science, Doctor of Pharmacy (PharmD.) or the equivalent. Advanced degree or certification preferred. Five years health care related experience generally preferred. RN licensure in the state(s) of practice required.
Preferred Education and Experience: Bachelor's Degree in Nursing with advanced certification. Five years health care related experience. RN with Rx sales or clinical telephonic expertise.
License/Certifications
Ability to obtain and sustain Nursing license in required states including but not limited to: California, Kansas, and state of assigned practice.
Additional Skills
Analyze data
Answer telephones
Develop/maintain networks on a broad cross section
Effective at group involvement
Handle multiple tasks
Compile data/statistics
Establish filing system
Input data into computer systems
Use computerized spreadsheets to conduct analysis
Problem solving
Research information
Strong communications-written and verbal
Time management
Effective interpersonal, negotiating and communication skills required.
Computer Skills
Data entry
Visual concentration on computer screens
Multi-user computer systems
Personal Computer
Microsoft Office - Word, Excel, Microsoft Office
Working Conditions/Physical Demands
Normal office environment
Lifting under 10 pounds
Ability to travel for contract requirements
Qualifications
RN License for Kansas
Additional Information
Thanks & Regards,
Mahesh Kumar
|
Team Recruitment
|
Mindlance, Inc.
|
W
:
************
****************************
Easy ApplySales Associate
Customer service associate job in Grandview, MO
The hourly range for this position is $13.75 to $14.50. This position is also eligible for incentive pay based on performance.
Sales Associate
Sales Associates keep people smiling at Aaron's.
On our team, you'll be a positive, energetic force on the floor, driving sales by engaging directly with customers and helping them find just what they need. You'll also work with customer files and contracts. At times, you'll help clean, organize, and even move merchandise. All of that can be physically demanding, but we'll make sure you have the training and tools to do that part of the job safely. If you're ready to connect with customers and work on a great team, start your bright future at Aaron's.
Your career starts here
With Aaron's, being a Sales Associate can be the first step on a great career journey. Here's one possible path with us:
Sales Associate >Customer Accounts Advisor >Sales Manager >Customer Accounts Manager >General Manager
The Details
What you need:
Solid communication skills
Desire to help customers
What you'll do:
Assist with cleaning, organizing, and moving merchandise
Help customers find what they need
Handle clerical duties like customer files and contracts
Maintain a positive sales floor environment
Additional requirements:
Able to perform a physical job including lifting 50 lbs. without help and 300 lbs. with a dolly (don't worry, we'll train you and give you the tools to do it safely)
Age: 18 or older
High school diploma or equivalent preferred
Aaron's Total Rewards
Our team members are our greatest asset. As an expression of our appreciation, Aaron's is proud to offer outstanding career training, competitive performance incentives, excellent advancement opportunities, and a distinctive benefits package which includes**:
Paid time off, including vacation days, sick days, and holidays
Medical, dental and vision insurance
401(k) plan with contribution matching
*Note that the pay range provided above is the lowest to highest rate we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.
**Benefits vary based on full-time and part-time employment status.
Customer Experience (CX) Consultant
Customer service associate job in Overland Park, KS
Job Description
Join a growing consulting company that is fun, flexible and passionate about helping our clients (some of the world's most recognizable brands) define and realize business benefits through strategy, research, best practices, process improvements, and tools.
We are seeking a versatile Customer Experience Consultant who combines a passion for customer experience with strong analytical skills. The ideal candidate is a strategic thinker and a hands-on executor, equally comfortable leading client workshops, conducting qualitative interviews, analyzing voice of the customer (VoC) feedback, and developing data visualizations that bring insights to life.
Responsibilities (other duties may be assigned)
Customer Experience Strategy
Lead and support CX engagements, including journey mapping, current state assessments, and roadmap development.
Participate in executive interviews, employee/customer focus groups, and client workshops to discover challenges and define future-state experiences.
Identify CX opportunities using VoC, customer behavior data, and industry benchmarks.
Develop and deliver client-facing materials including CX roadmaps, governance frameworks, and communication strategies.
Define KPIs and success measures for customer experience initiatives.
Data Analysis & Insights
Collect, clean, and process structured/unstructured data from multiple sources (surveys, CRM, operational data).
Perform Exploratory Data Analysis (EDA) to identify patterns and trends relevant to CX.
Create dashboards and reports in Excel or data visualization tools to support storytelling and decision-making.
Analyze qualitative data using synthesis techniques to generate actionable insights and support strategic decision-making
Apply statistical techniques to support recommendations.
Translate insights into compelling stories that influence client decisions.
Qualitative Research
Conduct qualitative research studies, including in-depth interviews and focus groups to uncover user needs, motivations, and behaviors.
Analyze qualitative data using thematic coding and synthesis techniques to generate actionable insights and support strategic decision-making.
Develop discussion guides, and stimuli to support exploratory, concept testing, or journey-mapping research.
Collaborate with stakeholders to translate research findings into compelling research reports with key insights and actionable recommendations.
Cross-Functional Consulting
Collaborate with business, product, and IT stakeholders to align customer strategies with data capabilities.
Identify and resolve data quality issues impacting business insights.
Balance multiple projects while delivering high-quality, on-time deliverables.
Ability to work independently and be resourceful.
Contribute to proposal development and client presentations as needed.
Qualifications to perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Bachelor's or Master's degree from an accredited college or university.
4+ years of experience in consulting, customer experience, or strategy.
2+ years of experience in data analysis, business intelligence, or data storytelling.
Experience conducting or supporting primary and secondary customer research.
Strong written and oral communication skills.
Advanced Proficiency in Microsoft Excel, PowerPoint, and visualization tools.
Understanding of survey methodologies, sampling, and data weighting.
Understanding of statistical methods.
Experience with VoC and/or Experience Management platforms (e.g., Qualtrics, Medallia) preferred.
Willingness to travel up to 50%.
This is a full-time salaried W2 position with our company, including very competitive benefits and a great team to work with!
Salary Range: $90,000 - $110,000
Andrew Reise Consulting is a leading provider of customer experience solutions. We are committed to helping clients align their product and service delivery experience with the wants, needs and expectations of their customers. We work with clients to build customer experience strategies tailored to enhance the full customer lifecycle. Our strategy development offering is built on decades of experience working with Fortune 500 companies across industries to grow broader, deeper and longer customer relationships.
Our strategies and solutions are designed to put clients first and deliver practical solutions to improve their bottom-line. We start with strategy, but recognize the value of excellence in delivery. Our experienced consultants anticipate critical situations and are prepared to combat the typical pitfalls of customer experience programs. Above all else, we believe in solving problems, and are prepared to take on the most complex issues standing in the way of our client's customer experience goals.
Andrew Reise is an equal opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals and in which personnel processes are merit-based and applied without discrimination.
Customer Service Clerk - Part Time - Cosentino's Price Chopper 171 - 251 SW Greenwich Dr
Customer service associate job in Lees Summit, MO
Job Description
Customer Service Clerk
Position Objective: To assist customers in their shopping experience by providing customers with the most efficient, most courteous customer service possible. formally reports to the Office Manager.
Status: This is a non-exempt position.
Knowledge
The following is a list of any certifications, formal education, or training requirements for this position.
Essential Knowledge
* A liquor license must be obtained prior to the first day of work (
If applicable
).
* Completion of ongoing training and development as listed on the Cosentino's Learning Plan.
Non-Essential Knowledge
* A high school diploma or equivalent is preferred.
Skills
The following is a list of the basic skill requirements for this position.
Essential Job Functions
* Know and implement the Casentino Customer Service Standards.
* Ensure team members have information they need to effectively perform in their roles (i.e., policy or procedure changes, new merchandise information, sale information, etc.).
* Be knowledgeable about the products in the department and the store in order to accurately and courteously answer customer questions.
* Able to operate, clean and maintain all equipment safely and competently.
* Meet or exceed productivity standards to produce desired team and individual results.
* Ensure the front end is always clean and displays a professional overall appearance for customers.
* Efficiently and courteously handle all returns, exchanges and price adjustments.
* Able to monitor front end activity and recognize when adjustments should be made to accommodate customer needs.
* Quickly and courteously intervenes when a cashier requests assistance with a customer transaction.
* Act in a cashier role as needed to ensure a friendly, convenient customer experience.
* Resolve customer complaints in a professional manner and recognize when it is appropriate to involve a member of the store management team.
* Know, comply with, and encourage other team members to comply with all health regulations, sanitation guidelines and safety procedures for your department and your store.
* Know and comply with all governmental regulations regarding weights and measures, alcohol and tobacco sales, and government food assistance programs.
* Demonstrates the strong verbal and interpersonal skills necessary for positive customer and peer interactions.
* Demonstrates the basic math and reading skills required for the position.
Non-Essential Job Functions
* Know and promote ads and specials to increase store sales and profits.
* Under Office Manager's direction, navigate easily within the Kronos system to submit reports and information in a timely manner, and works effectively with the Accounting Team when necessary.
* Support your company by completing additional tasks identified by management, assisting other stores or departments as needed and gaining new skills when necessary.
Physical Abilities
The following physical movements could potentially be part of any scheduled shift and employees will be expected to perform these actions while on duty.
Essential Abilities
* Pushing and pulling grocery items & carts to the proper locations as needed, up to a peak force of 10 lbs.
* Standing and walking for long periods of time on tile, asphalt, concrete or other hard surfaces.
* Occasionally lifting and carrying up to 50 lbs., to a height of 34 inches.
* Bending and squatting, at times all the way to floor level.
Non-Essential Abilities
* Climbing a ladder, possibly up to 5ft.
Customer Service Advisor
Customer service associate job in Kansas City, MO
Responsibilities include working as part of a retail sales team to provide best in class customer care. The Customer Service Advisor (CSA) often begins as a Pick-n-Pull Greeter and can work their way up through Part Sales, Parts Specialist and eventually a store Sales Lead through positive work ethics and evaluations. This is a retail sales position that requires a "can do" selling spirit and the ability to work as a team to meet the store's sales goals. The CSA will be present during all peak customer traffic periods which could include weekends, sale days, or any other occasion that would generate high customer flow into the store per the specified store schedule. The CSA will promote sales and service to customers. The CSA is expected to maintain the excellent standards of all Pick-n-Pull policies and procedures, while always being pleasant, respectful, and helpful.
Essential Functions:
* Promote the Pick-n-Pull Safety Culture.
* Be a team player. Work as a member of the team to help the team achieve its goals.
* Maintain a high level of integrity.
* Provide required information to customers as they enter the store. Offer friendly and enthusiastic answers to customer questions.
* Follow loss prevention, risk control, quality assurance, and proper cash handling procedures at all times.
* Work as a team towards housekeeping, janitorial, and other duties as assigned by the task list. This can include cleaning tires, carrying batteries, mopping floors, etc.
* Follow all company policies and procedures.
* Identify when customer interaction requires assistance from management.
* Complete sales training and follow the Pick-n-Pull 5 Step Sales Model. Engage in continuous training and education in all areas of the Pick-n-Pull business.
* Additional duties as assigned.
Qualifications:
* Must work safely at all times.
* Must have good people skills with an outgoing friendly positive attitude.
* Able to work retail hours including overtime, weekends and holidays.
* Must have reliable means of transportation.
* Must be able to read, write, and speak in the English language.
* Bilingual in Spanish a plus, but not required.
* Be proficient in automotive part/product identification and recognize parts and how they relate to our customer receipts.
* Follow company dress code policy, maintaining a well groomed, neat appearance so as to create a favorable impression with customers.
* Previous experience in a retail environment preferred but not required.
Physical Activities Required to Perform Essential Functions:
Standing, lifting, walking, bending, and stretching are required regularly to perform customer care, product relocation and placement, and environmental health and safety functions.
* Manual dexterity to maintain the housekeeping of the facility by mopping, sweeping, etc. In conjunction, but not limited to, assigned task list duties.
* Vision must be sufficient to perform job functions safely as described above.
* Able to work on feet (stand and walk) for assigned work shift.
Job Conditions:
* Exposure on a regular basis to outdoor weather conditions.
* Exposure to occasional noisy conditions and machinery operation.
PLEASE NOTE: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.
All U.S. applicants must be 18 years of age or older and all Canada applicants must be 16 years of age or older.
Radius Recycling participates in e-verify for all U.S. new hires.
An offer of U.S. employment by Radius Recycling or any of its subsidiaries is contingent on the satisfactory completion of a post-offer drug screen and background check.
All new hires must review and sign an Arbitration Agreement. This applies to all U.S. non-union employees.
As an Equal Opportunity Employer, Radius Recycling does not discriminate on the basis of race, religion, color, sex, marital status, disability status, national origin or ancestry, veteran status, age, prior industrial injury, sexual orientation, genetic information, or any other protected status under local, state or federal law.