Average Salary
$41,423
Average Salary
Job Growth Rate
-2%
Job Growth Rate
Job Openings
168,096
Job Openings

Customer Service Associate Lead Careers

There is more than meets the eye when it comes to being a customer service associate lead. For example, did you know that they make an average of $19.91 an hour? That's $41,423 a year!

Between 2018 and 2028, the career is expected to grow -2% and produce -51,600 job opportunities across the U.S.

What Does a Customer Service Associate Lead Do

There are certain skills that many customer service associate leads have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed communication skills, computer skills and customer-service skills.

When it comes to the most important skills required to be a customer service associate lead, we found that a lot of resumes listed 26.2% of customer service associate leads included customer service, while 6.3% of resumes included sales floor, and 4.8% of resumes included customer complaints. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.

When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the customer service associate lead job title. But what industry to start with? Most customer service associate leads actually find jobs in the retail and hospitality industries.

How To Become a Customer Service Associate Lead

If you're interested in becoming a customer service associate lead, one of the first things to consider is how much education you need. We've determined that 39.6% of customer service associate leads have a bachelor's degree. In terms of higher education levels, we found that 3.1% of customer service associate leads have master's degrees. Even though some customer service associate leads have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a customer service associate lead. When we researched the most common majors for a customer service associate lead, we found that they most commonly earn bachelor's degree degrees or high school diploma degrees. Other degrees that we often see on customer service associate lead resumes include associate degree degrees or diploma degrees.

You may find that experience in other jobs will help you become a customer service associate lead. In fact, many customer service associate lead jobs require experience in a role such as cashier. Meanwhile, many customer service associate leads also have previous career experience in roles such as customer service associate or customer service representative.

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Average Salary
$41,423
Average Salary
Job Growth Rate
-2%
Job Growth Rate
Job Openings
168,096
Job Openings

Customer Service Associate Lead Career Paths

Top Careers Before Customer Service Associate Lead

Cashier
16.2 %

Top Careers After Customer Service Associate Lead

Cashier
8.9 %

Customer Service Associate Lead Jobs You Might Like

What is the right job for my career path?

Tell us your goals and we'll match you with the rights job to get there.

Average Salary for a Customer Service Associate Lead

Customer Service Associate Leads in America make an average salary of $41,423 per year or $20 per hour. The top 10 percent makes over $65,000 per year, while the bottom 10 percent under $26,000 per year.
Average Salary
$41,423
Find Your Salary Estimate
How much should you be earning as an Architect? Use Zippia's Salary Calculator to get an estimation of how much you should be earning.

Recently Added Salaries

CompanyascdescCompanyascdescStart DateascdescSalaryascdesc
Lead Customer Service Associate-Carmichael Kitchen, Dining Services
Tufts University
08/01/2021
$41,63608/01/2021
Sales & Customer Service Lead Associate Immediate
Massage Envy
08/01/2021
$31,30508/01/2021
Lead Customer Service Associate
Avis Budget Group
07/23/2021
$24,52207/23/2021
Lead Retail Customer Service Associate
Fedex Office
07/20/2021
$30,82507/20/2021
Lead Retail Customer Service Associate
Fedex Cross Border
05/19/2021
$30,82505/19/2021

Calculate your salary

Use Zippia's Salary Calculator to see how your pay matches up.

Customer Service Associate Lead Demographics

Gender

female

54.0 %

male

41.3 %

unknown

4.7 %

Ethnicity

White

60.4 %

Hispanic or Latino

18.2 %

Black or African American

11.2 %

Foreign Languages Spoken

Spanish

62.9 %

Portuguese

10.0 %

French

10.0 %
Show More Customer Service Associate Lead Demographics

Customer Service Associate Lead Education

Majors

Business
29.8 %

Degrees

Bachelors

39.6 %

High School Diploma

24.8 %

Associate

23.4 %
Show More Customer Service Associate Lead Education Requirements

Online Courses For Customer Service Associate Lead That You May Like

Customer Service
udemy
4.6
(4,254)

How to Approach New Customers and Maintain Existing Ones...

Customer Service Mastery: Delight Every Customer
udemy
4.6
(9,621)

Master Customer Service using this practical customer care course...

[2021] Customer Service 2.0: Learn Digital Customer Service
udemy
4.6
(1,637)

Used by Chase, Intel, & more! Learn soft skills, social media customer service, diagnosing user problems, & more...

See more
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Full Time
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Top Skills For a Customer Service Associate Lead

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 26.2% of customer service associate leads listed customer service on their resume, but soft skills such as communication skills and computer skills are important as well.

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Top Customer Service Associate Lead Employers

1. Lowe's Companies
4.6
Avg. Salary: 
$53,464
Customer Service Associate Leads Hired: 
175+
2. People's United Bank
4.8
Avg. Salary: 
$68,508
Customer Service Associate Leads Hired: 
108+
3. Pitney Bowes
4.5
Avg. Salary: 
$52,362
Customer Service Associate Leads Hired: 
87+
4. Whole Foods Market
4.4
Avg. Salary: 
$37,687
Customer Service Associate Leads Hired: 
83+
5. Wawa
4.8
Avg. Salary: 
$35,906
Customer Service Associate Leads Hired: 
70+
6. Jiffy Lube International
3.9
Avg. Salary: 
$37,754
Customer Service Associate Leads Hired: 
53+

Customer Service Associate Lead Videos

Updated August 18, 2021