There is more than meets the eye when it comes to being a customer service associate lead. For example, did you know that they make an average of $19.91 an hour? That's $41,423 a year!
Between 2018 and 2028, the career is expected to grow -2% and produce -51,600 job opportunities across the U.S.
There are certain skills that many customer service associate leads have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed communication skills, computer skills and customer-service skills.
When it comes to the most important skills required to be a customer service associate lead, we found that a lot of resumes listed 26.2% of customer service associate leads included customer service, while 6.3% of resumes included sales floor, and 4.8% of resumes included customer complaints. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.
When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the customer service associate lead job title. But what industry to start with? Most customer service associate leads actually find jobs in the retail and hospitality industries.
If you're interested in becoming a customer service associate lead, one of the first things to consider is how much education you need. We've determined that 39.6% of customer service associate leads have a bachelor's degree. In terms of higher education levels, we found that 3.1% of customer service associate leads have master's degrees. Even though some customer service associate leads have a college degree, it's possible to become one with only a high school degree or GED.
Choosing the right major is always an important step when researching how to become a customer service associate lead. When we researched the most common majors for a customer service associate lead, we found that they most commonly earn bachelor's degree degrees or high school diploma degrees. Other degrees that we often see on customer service associate lead resumes include associate degree degrees or diploma degrees.
You may find that experience in other jobs will help you become a customer service associate lead. In fact, many customer service associate lead jobs require experience in a role such as cashier. Meanwhile, many customer service associate leads also have previous career experience in roles such as customer service associate or customer service representative.
Tell us your goals and we'll match you with the right jobs to get there.
As you move along in your career, you may start taking on more responsibilities or notice that you've taken on a leadership role. Using our career map, a customer service associate lead can determine their career goals through the career progression. For example, they could start out with a role such as assistant manager, progress to a title such as general manager and then eventually end up with the title general manager.
Tell us your goals and we'll match you with the rights job to get there.
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The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 26.2% of customer service associate leads listed customer service on their resume, but soft skills such as communication skills and computer skills are important as well.