Customer service associate lead demographics and statistics in the US
Customer service associate lead demographics research summary. Zippia estimates customer service associate lead demographics and statistics in the United States by using a database of 30 million profiles. Our customer service associate lead estimates are verified against BLS, Census, and current job openings data for accuracy. Zippia's data science team found the following key facts about customer service associate leads after extensive research and analysis:
- There are over 408,183 customer service associate leads currently employed in the United States.
- 55.4% of all customer service associate leads are women, while 44.6% are men.
- The average customer service associate lead age is 40 years old.
- The most common ethnicity of customer service associate leads is White (55.3%), followed by Hispanic or Latino (20.1%), Black or African American (11.8%) and Asian (6.8%).
- In 2022, women earned 97% of what men earned.
- 7% of all customer service associate leads are LGBT.
- Customer service associate leads are 56% more likely to work at private companies in comparison to public companies.
On this page
Customer service associate lead demographics by:
Customer service associate lead gender statistics
55.4% of customer service associate leads are women and 44.6% of customer service associate leads are men.
- Female, 55.4%
- Male, 44.6%
Customer service associate lead gender ratio
| Gender | Percentages |
|---|---|
| Female | 55.4% |
| Male | 44.6% |
Customer service associate lead gender pay gap
Women earn 97¢ for every $1 earned by men
Male income
$34,537
Female income
$33,370
Customer service associate lead gender ratio over time
This data breaks down the percentage of men and women in customer service associate lead positions over time. Currently, 55.4% of customer service associate leads are female.
Customer service associate lead gender ratio by year
| Year | Male | Female |
|---|---|---|
| 2010 | 42.64% | 57.36% |
| 2011 | 42.47% | 57.53% |
| 2012 | 44.17% | 55.83% |
| 2013 | 44.67% | 55.33% |
| 2014 | 45.24% | 54.76% |
| 2015 | 45.11% | 54.89% |
| 2016 | 45.74% | 54.26% |
| 2017 | 46.22% | 53.78% |
| 2018 | 44.76% | 55.24% |
| 2019 | 44.27% | 55.73% |
| 2020 | 44.99% | 55.01% |
| 2021 | 44.56% | 55.44% |
Customer service associate lead related jobs gender ratio
We compared customer service associate leads with similar job titles to see how gender ratios vary. As you can see, technical service advisor and courtesy associate have the biggest gender ratio gaps.
| Job title | Male | Female |
|---|---|---|
| Loan Secretary | 4% | 96% |
| Dental Receptionist | 5% | 95% |
| Receptionist Secretary | 6% | 94% |
| Customer Service Associate Lead | 45% | 55% |
| Lead Ramp Agent | 86% | 14% |
| Courtesy Associate | 88% | 12% |
| Technical Service Advisor | 89% | 11% |
Male
Female
100%
75%
50%
25%
0%
0%
25%
50%
75%
100%
Customer service associate lead demographics by race
The most common ethnicity among customer service associate leads is White, which makes up 55.3% of all customer service associate leads. Comparatively, 20.1% of customer service associate leads are Hispanic or Latino and 11.8% of customer service associate leads are Black or African American.
- White, 55.3%
- Hispanic or Latino, 20.1%
- Black or African American, 11.8%
- Asian, 6.8%
- Unknown, 5.3%
- American Indian and Alaska Native, 0.7%
Customer service associate lead race
| Customer service associate lead race | Percentages |
|---|---|
| White | 55.3% |
| Hispanic or Latino | 20.1% |
| Black or African American | 11.8% |
| Asian | 6.8% |
| Unknown | 5.3% |
| American Indian and Alaska Native | 0.7% |
Customer service associate lead race and ethnicity over time
See how customer service associate lead racial and ethnic diversity trended since 2010 according to the United States Census Bureau data.
Customer service associate lead race and ethnicity by year
| Year | White | Black or African American | Asian | Hispanic or Latino |
|---|---|---|---|---|
| 2010 | 62.71% | 12.10% | 6.04% | 16.15% |
| 2011 | 62.43% | 12.39% | 6.18% | 16.03% |
| 2012 | 61.63% | 12.27% | 5.99% | 16.88% |
| 2013 | 61.98% | 12.10% | 6.16% | 16.55% |
| 2014 | 61.35% | 12.05% | 6.47% | 16.74% |
| 2015 | 60.74% | 11.79% | 6.26% | 17.85% |
| 2016 | 59.85% | 12.28% | 6.50% | 17.75% |
| 2017 | 60.77% | 11.70% | 6.46% | 17.57% |
| 2018 | 60.58% | 11.28% | 6.63% | 17.96% |
| 2019 | 60.18% | 11.47% | 6.44% | 18.47% |
| 2020 | 57.62% | 10.88% | 6.59% | 19.08% |
| 2021 | 55.31% | 11.84% | 6.76% | 20.11% |
Customer service associate lead wage gap by race
According to our data, asian customer service associate leads have the highest average salary compared to other ethnicities. Black or african american customer service associate leads have the lowest average salary at $34,184.
| Ethnicity | Salary |
|---|---|
| Unknown | $34,231 |
| White | $34,597 |
| Black or African American | $34,184 |
| Asian | $35,180 |
| Hispanic or Latino | $34,500 |
Average customer service associate lead age
See how the average age of customer service associate leads varies based on ethnicity and gender.
Male
Female
Customer service associate lead age by race and gender
| Race | Male age | Female age |
|---|---|---|
| Black or African American | 37 | 39 |
| Unknown | 34 | 36.5 |
| Asian | 38 | 42 |
| Hispanic or Latino | 33 | 35 |
| White | 37 | 44 |
| American Indian and Alaska Native | 38 | 42 |
Customer service associate lead age breakdown
The average age of customer service associate leads is 40+ years years old, representing 49% of the customer service associate lead population.
Customer service associate lead age breakdown
| Customer Service Associate Lead Years | Percentages |
|---|---|
| 40+ years | 49% |
| 30-40 years | 25% |
| 20-30 years | 24% |
Customer service associate lead educational attainment
The most common degree for customer service associate leads is bachelor's degree, with 40% of customer service associate leads earning that degree. The second and third most common degree levels are high school diploma degree at 25% and high school diploma degree at 23%.
- Bachelor's, 40%
- High School Diploma, 25%
- Associate, 23%
- Diploma, 6%
- Other Degrees, 6%
Customer service associate leads by degree level
| Customer service associate lead degree | Percentages |
|---|---|
| Bachelor's | 40% |
| High School Diploma | 25% |
| Associate | 23% |
| Diploma | 6% |
| Other Degrees | 6% |
Customer service associate lead jobs you might like
Customer service associate lead wage gap by degree level
According to the data, customer service associate leads with a Master's degree earn more than those without, at $38,199 annually. With a Bachelor's degree, customer service associate leads earn a median annual income of $36,762 compared to $33,630 for customer service associate leads with an Associate degree.
| Education | Salary |
|---|---|
| Master's Degree | $38,199 |
| High School Diploma or Less | $32,539 |
| Bachelor's Degree | $36,762 |
| Some College/ Associate Degree | $33,630 |
Customer service associate lead employment statistics
Most customer service associate leads work for a private in the retail industry.
Company size where customer service associate leads work
Below, you can see the size of companies where customer service associate leads work.
Customer service associate lead jobs by employer size
| Company size | Percentages |
|---|---|
| < 50 employees | 7% |
| 50 - 100 employees | 5% |
| 100 - 500 employees | 13% |
| 500 - 1,000 employees | 4% |
| 1,000 - 10,000 employees | 24% |
| > 10,000 employees | 47% |
Customer service associate lead jobs by company type
Employees with the customer service associate lead job title have their preferences when it comes to working for a company. For instance, most customer service associate leads prefer to work at private companies over public companies.
Customer service associate lead jobs by sector
| Company type | Percentages |
|---|---|
| Education | 1% |
| Public | 43% |
| Private | 56% |
| Government | 1% |
Customer service associate lead jobs by industry
The most common industries for customer service associate leads are retail, finance and hospitality.
Customer service associate lead industry statistics
| Industry | Percentages |
|---|---|
| Retail | 32% |
| Fortune 500 | 18% |
| Finance | 7% |
| Hospitality | 7% |
| Technology | 5% |
| Manufacturing | 4% |
| Health Care | 4% |
| Transportation | 3% |
| Professional | 3% |
| Insurance | 3% |
| Media | 2% |
| Automotive | 2% |
| Construction | 2% |
| Energy | 2% |
| Telecommunication | 2% |
| Pharmaceutical | 1% |
| Internet | 1% |
| Government | 1% |
| Start-up | 1% |
| Non Profits | 1% |
| Real Estate | 1% |
| Education | 1% |
| Agriculture | 1% |
Customer service associate lead turnover and employment statistics
Customer service associate lead unemployment rate over time
The unemployment rate for customer service associate leads between 2008 and the most recent data has varied, according to the Bureau of Labor Statistics.
Customer service associate lead unemployment rate by year
| Year | Customer service associate lead unemployment rate |
|---|---|
| 2010 | 11.59% |
| 2011 | 11.00% |
| 2012 | 10.08% |
| 2013 | 8.66% |
| 2014 | 7.64% |
| 2015 | 6.32% |
| 2016 | 5.97% |
| 2017 | 5.66% |
| 2018 | 5.04% |
| 2019 | 4.98% |
| 2020 | 6.69% |
| 2021 | 7.20% |
Average customer service associate lead tenure
The average customer service associate lead stays at their job for 1-2 years, based on the 2,469 customer service associate leads resumes in Zippia's database.
Customer service associate lead tenure statistics
| Number of years | Percentages |
|---|---|
| Less than 1 year | 13% |
| 1-2 years | 36% |
| 3-4 years | 19% |
| 5-7 years | 17% |
| 8-10 years | 6% |
| 11+ years | 9% |
Customer service associate lead LGBT ratio compared to similar jobs
Review the percent of customer service associate leads that are members of the LGBT community. You can see how this compares to similar jobs in the chart below.
| Job title | LGBT | Job openings |
|---|---|---|
| Claims Correspondence Clerk | 5.53% | 75,082 |
| Work Force Advisor | 6.73% | 41,540 |
| Customer Service Associate Lead | 7.19% | - |
| Document Clerk | 8.60% | 99,244 |
| Commercial Credit Reviewer | 8.99% | 32,691 |
| Library Circulation Assistant | 11.16% | 1,137 |
| Employee Relations Assistant | 15.31% | 14,672 |
Similar customer service associate lead jobs LGBT demographics
| Profession | Percentages of LGBT | Job openings |
|---|---|---|
| Claims Correspondence Clerk | 5.53% | 75,082 |
| Work Force Advisor | 6.73% | 41,540 |
| Document Clerk | 8.60% | 99,244 |
| Commercial Credit Reviewer | 8.99% | 32,691 |
| Library Circulation Assistant | 11.16% | 1,137 |
| Employee Relations Assistant | 15.31% | 14,672 |
Foreign languages spoken by customer service associate leads
The most common foreign language among customer service associate leads is Spanish at 62.9%. The second-most popular foreign language spoken is Portuguese at 10.0% and French is the third-most popular at 10.0%.
- Spanish, 62.9%
- Portuguese, 10.0%
- French, 10.0%
- Mandarin, 2.9%
- Carrier, 2.9%
- Other, 11.3%
Customer service associate lead languages spoken
| Foreign language | Percentages |
|---|---|
| Spanish | 62.9% |
| Portuguese | 10.0% |
| French | 10.0% |
| Mandarin | 2.9% |
| Carrier | 2.9% |
| Other | 11.3% |
