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Customer service associate lead education requirements

Updated January 8, 2025
2 min read
Usually, customer service associate leads don't need a college education. The most common degree for customer service associate leads is bachelor's degree with 40% graduates, with only 25% customer service associate lead graduates earning high school diploma. Customer service associate leads who decided to graduate from college often finish University of Phoenix or Central Connecticut State University. Some good skills to have in this position include customer service associates, sales floor and customer service.

What education do you need to become a customer service associate lead?

What degree do you need to be a customer service associate lead?

The most common degree for customer service associate leads is bachelor's degree, with 40% of customer service associate leads earning that degree. The second and third most common degree levels are high school diploma degree at 25% and high school diploma degree at 23%.
  • Bachelor's, 40%
  • High School Diploma, 25%
  • Associate, 23%
  • Diploma, 6%
  • Other Degrees, 6%

What should I major in to become a customer service associate lead?

You should major in business to become a customer service associate lead. 30% of customer service associate leads major in business. Other common majors for a customer service associate lead include general studies and psychology.

Best majors for customer service associate leads

RankMajorPercentages
1Business29.8%
2General Studies8.0%
3Psychology7.0%
4Communication6.0%
5Criminal Justice5.9%

20 best online courses for customer service associate leads

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1. Customer Service & Support For Customer Service Executives

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4.5
(941)

Learn Customer Service Skills & Provide Excellent Customer Support, Customer Experience & How To Manage Upset Customers...

2. Customer Service

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4.6
(11,267)

How to Approach New Customers and Maintain Existing Ones...

3. Customer Service, Customer Support, And Customer Experience

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4.6
(2,666)

Customer service, customer support, and customer experience training. Loyal clients through world-class customer service...

4. Customer Service Mastery: Delight Every Customer

udemy
4.7
(18,204)

Master Customer Service using this practical customer care course...

5. [2023] Customer Service 2.0: Learn Digital Customer Service

udemy
4.5
(3,956)

Used by Chase®, Intel®, & more! Learn soft skills, social media customer service, diagnosing user problems, & more...

6. Customer Service: 6 Keys To Exceptional Customer Service

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4.6
(601)

Master Customer Satisfaction & Astonish Your Customers With A+ Customer Service...

7. Customer Service Basics: Improve your Service now

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4.5
(889)

The basic golden rules to kickstart your service...

8. Fundamentals of Logistics, Supply Chain & Customer Service

udemy
4.5
(3,822)

Learn Logistics, Supply Chain and Customer Service. 3 Courses in 1...

9. Outstanding Customer Service - The Ultimate Guide!

udemy
4.5
(292)

Unlocking the Powerful Secrets of OUTSTANDING Customer Service - Transform Your Business!...

10. Customer Service Training: Dealing with Difficult Customers

udemy
4.5
(1,035)

Learn how to deal with difficult customers Master customer relationship management Gain conflict management skills...

11. Your Customer Service Toolbox: Best Practices for Beginners

udemy
4.5
(4,101)

Excel as a front-line customer service agent using problem-solving & relationship-building skills, etiquette, and more...

12. Brilliant Customer Service: How to Impress your Customers!

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4.7
(12,891)

Enhance your customer support and truly differentiate yourself from your competition!...

13. The Customer: Build a Customer Service Strategy (BITE SIZE)

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(10,168)

For you and your team to be successful in providing great customer service, start by putting your customer first...

14. Customer Service: Keep 'em coming back!

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(3,150)

How to give the best customer service in your industry and keep those customers raving about your business...

15. Customer Service Success: Take Your Skills to the Next Level

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4.5
(2,276)

3-in-1 Customer Service Training: Levels 1, 2, 3 Improve Your Soft Communication Skills, Customer Support & Experience...

16. SAP Customer Service (CS/SM) - Service Management module

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4.4
(960)

Real World SAP CS and SD, Repair Orders, Service Orders, Service Contracts...

17. Customer Retention: Maximise Your Profits

udemy
4.6
(481)

How CRM, Customer Care, Customer Service, Customer Satisfaction, and Customer Experience will 10X your profits...

18. Customer Service: How to sell more without advertising

udemy
4.5
(1,122)

Learn how to create a customer experience that earns you customer loyalty and creates word of mouth advertising...

19. Dealing With Angry Customers

udemy
4.3
(254)

Skills and Techniques for Handling Most Customer Situations...

20. Financial Accounting & Excel-Comprehensive Accounting Course

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4.3
(736)

Comprehensive accounting course to learn the accounting cycle in a practical way and pick up critical Excel fundamentals...

Average customer service associate lead salary by education level

Customer service associate leads with a Master's degree earn more than those without, at $38,199 annually. With a Bachelor's degree, customer service associate leads earn a median annual income of $36,762 compared to $33,630 for customer service associate leads with an Associate degree.
Customer service associate lead education levelCustomer service associate lead salary
Master's Degree$38,199
High School Diploma or Less$32,539
Bachelor's Degree$36,762
Some College/ Associate Degree$33,630

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

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