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Customer service associate lead full time jobs - 272 jobs

  • Memory Care Coordinator (LPN) - DSL

    Danbury Westerville

    Westerville, OH

    You don't just clock in at a job. You walk in the door to a work family who wants to make the day count. We truly believe our employees and residents are a family that comes together to enjoy the good things in life, including one another. When our employees feel special, so do our residents. We offer a great FULL TIME benefits and perks package! Company Paid Benefits: Short Term Disability (Guardian)-for employee only, benefit percentage 60% of salary! Long Term Disability (Guardian)-for employee only, benefit percentage 60% of salary! Life and AD&D (Guardian) Health Advocate (Employee Assistance Program)-for Employee, Spouse, Dependents, Parents, and Parents in Law. Examples that are available for help: Emotional Support-Stress, Relationships, Addictions, Mental Illness, Anger, Loss, Depression, Time Management. Work and Life Balance Specialists Employee Optional Benefits: Medical (BCBS)-for Employee, Spouse, and/or Dependents. HSA (Health Savings Account) is optional if Medical is selected. Great tax benefit! Dental (Guardian)-for Employee, Spouse, and/or Dependents. Vision (Guardian VSP)-for Employee, Spouse, and/or Dependents. Additional Voluntary Life (Guardian)-for Employee, Spouse, and/or Dependents. Additional Voluntary AD&D (Guardian) Critical Illness (Guardian)-for Employee, Spouse, and/or Dependents. Hospital Indemnity (Guardian)-for Employee, Spouse, and/or Dependents. Accident (Guardian) MetLife Legal (Legal Shield)-for Employee, Spouse, and/or Dependents. Assistance with Adoption, Lawyers, Wills and Trusts and much more! No waiting periods, no claim forms, no deductibles! MetLife Pet Insurance Wide range of coverages for your fur babies! All dog and cat breeds are covered. Identity Theft (All State) 401(k) with Matching (TransAmerica) Tuition Reimbursement Perks: Vacation from 90th Day of Employment On Demand Pay Option Bonuses: Resident Referral Bonus Opportunities Employee Referral Bonus Opportunities Employees are not mandated to have the COVID-19 vaccine. As a member of the community leadership team, this person must have business experience to direct and manage the overall administrative activities: reception and secretarial, recordkeeping, and human resources at the community level to assure that proper administrative procedures are maintained. The office manager interacts with residents and their sponsors in financial matters as well. Responsibilities include but are not limited to: · Plan and coordinate a therapeutic program which meets spiritual, social, emotional, physical, and intellectual needs of the resident · Asses resident characteristics (i.e., stages, sex, ethnic background, prior lifestyles, cognitive and functional abilities) and, in conjunction with other departments, plans and organizes program content · Monitor daily functioning of the neighborhood to ensure continuity of, and appropriate changes in the program · Assist in developing, implementing, and conducting in service training and education of care to all staff regarding memory care programs/activities working alongside the Director of Nursing and Life Enrichment Director. · Establish and maintain a sense of teamwork through effective communications, interaction, and team meetings. Develop and maintain cooperative relationships; inform and consult with staff regarding program and integrate with other services · Participate in support groups at the direction of the Life Enrichment Director · Assess the educational needs of staff regarding program and dementia-specific knowledge and works with the Life Enrichment Director to ensure appropriate education is provided · Market the program through involvement in community organizations and participates in the local Alzheimer's and like associations · Maintain accurate and timely documentation that complies with state regulations and community policy · Work with management to develop and maintain written program objectives and procedures for implementation; method of evaluation · Serve as a role model for staff regarding care of dementia resident · In coordination with the nursing department and Director of Life Enrichment, perform a pre-admission assessment for each potential resident · Assist with the resident's admission to ensure a smooth transition · Assist with the adjustment of the resident and family to the community; contacts weekly for the first month post-admission · Keep abreast of current research, new programs, and community resources which may benefit residents and families and makes referrals as appropriate to facilitate the resident's use of resources, and to promote the resident's increase level of social functioning · Assist residents in the maintenance and adequate supply of personal clothing and other personal items · Refer the resident/resident's sponsor internal and external services that are available to the Director of Life Enrichment · Agree not to disclose assigned user ID code and password for accessing resident/facility information and promptly report suspected or known violations of such disclosure to the Executive Director Preferred Skills and Qualifications: · Must be an LPN · Experience with Alzheimer's and other dementia individuals · Two years of previous experience in programming: including but not limited to: POC (plan of care programs, scheduling staff, coordinating meeting with POAs and families, planning activities and working with dementia residents in an assisted living environment · Background in nursing/ proving one on one care for seniors · Flexible schedule, including availability to work evenings, weekends and holidays as needed If you have a positive outlook and would like to work on a great team then we want to hear from you! We are an Equal Opportunity Employer and considers all applicants for positions without the regard to race, color, religion, sex, national origin, age, sexual orientation, marital or veteran status, or non-job-related handicap or disability. IND789
    $35k-49k yearly est. 52d ago
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  • Customer Service and Sales Support

    Vitric 7

    Columbus, OH

    📋 Customer Service and Sales Support | Customer Service, Marketing, Sales | 🚨 Start ASAP 📍 Columbus, OH | 💼 Entry Level | ⏱ Full-Time Our goal is to help our team members first master the basics of customer service and sales, client relationship building, and self-management. The Vitric 7 training program is designed to help team members strengthen communication skills, develop strong negotiation skills, and plant a foundation for great work habits that will propel them into the future. 📋 Job Summary: This is a full-time on-site role for a Customer Service and Sales Support Representative, located in Columbus, OH. The representative will handle day-to-day tasks including being the face of our store, providing customer support, maintaining customer satisfaction, and helping to facilitate sales processes. Responsibilities include answering customer issues, problem-solving with customers, providing detailed information about products and services, assisting the sales team, and contributing to a positive customer experience. ✅ Key Responsibilities: Promote products, services, and promotions to customers one on one. Greet and assist customers with a friendly and professional attitude. Provide in-depth product knowledge and recommendations to meet customer needs. Meet or exceed retail sales goals and performance targets. Participate in product training and stay up-to-date on promotions and new arrivals. Collaborate with team members to ensure a smooth and effective retail operation. 🎯 Who We're Looking For: High school diploma or equivalent; post-secondary education is a plus. Previous experience in retail or customer service is preferred but not required. Strong communication and interpersonal skills. Positive attitude with a passion for customer service. Ability to work in a fast-paced environment and handle multiple tasks. 📋 Why This Role? This is more than just a job-it's a launchpad for your career. With our rapid growth, you'll have the opportunity to take on leadership roles and make a real impact. If you're ready to grow, lead, and succeed, we want to hear from you! Competitive hourly wage plus commission/bonuses (if applicable) Employee discounts Opportunities for growth and advancement Supportive and inclusive team environment Ongoing training and development
    $22k-30k yearly est. 4d ago
  • Customer Care Manager - In Office

    The Whittingham Agencies

    Bellefontaine, OH

    Crafting Brighter Futures for Businesses & Families across the US At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring a brighter future for every client. As a Benefits Representative, you play a pivotal role in helping families protect their assets and secure their futures. You'll be the face of our company, embodying our values and commitment. Primary Responsibilities: Engage with clients to understand their financial goals and concerns. Present tailored solutions to safeguard their assets effectively. Maintain a pulse on the industry, ensuring you offer the best and most updated advice. Foster relationships and ensure our clients always have someone they can turn to. Why Work With Us? Flexible Scheduling: Enjoy the benefits of a full-time role that has flexible hours. Unlimited Earning Potential: Your dedication determines your earnings*. Company Culture: At our company people are ambitious but respectful, high-energy, and treat every member like family. We do (optional) company outings frequently! Grow with Us: Dive into continuous learning and development opportunities. Application Process: Submit Your Application: No stringent qualifications needed. We believe in potential. Virtual Company Overview: Once your application is in, you'll receive an invite to a virtual overview, detailing everything you need to know about the position. This session lasts 20-30 minutes, and you can self-schedule at your convenience, often on the same day. Interact with Us: During the overview, you'll have the chance to chat with our team members and ask any questions. FAQs: When will I hear back after applying? Typically, within 24 hours. Is there any specific software I need for the virtual overview? No, our platform is accessible through any standard web browser. Details will be provided in the invitation. What's the growth trajectory for a Benefits Representative? Our focus is on continuous learning and development. Many of our reps have seen exponential career growth within our organization. * This is a commission only role with average earnings of $65,000+ in the first year and uncapped room for rapid growth based on performance. State and federal laws require licensing to sell certain insurance products. Ability to obtain a license is required.
    $65k yearly 2d ago
  • Customer Service Professional - Start a new career today

    Dev 4.2company rating

    Columbus, OH

    Spectrum Job DescriptionAt A Glance Full-time entry-level to mid-level customer service role troubleshooting and resolving customer technical cable and video service issues, including repair, billing, and accounts. Profile: A tech-savvy problem solver who can multitask to repair a variety of services and equipment. Internet/Voice Repair Representatives use patience and effective communication skills to uncover customer needs, answer questions, and leave a positive impression on customer interactions. Benefits include fully paid training and time off, comprehensive health packages, retirement savings, free Spectrum services where available, and more. Are you ready for something new? No matter your background, our training program can put you ahead of the curve on all the latest internet and phone technology. We'll help you develop the skills to be comfortable, positive, and adaptable while troubleshooting all kinds of technical issues. Your dedication and resourcefulness, paired with the strength of our products and services, keep services flowing and customers satisfied. Your attention to detail will be essential as you note actions taken and record customer service histories in full. All of this helps to create and maintain positive customer experiences. If you're ready to grow your skills, this is a role with a lot of potential. What is the Internet/Voice Repair Representative role? It's about building relationships and turning the knowledge you gain in training into customer service wins. Internet/Voice Representatives make a real difference to customers and the company, providing over-the-phone internet and phone support and repair services to keep people connected. You will have advanced diagnostic tools to help you address technical inquiries and get services running smoothly, talking customers through fixes you can make together. If an issue calls for extra attention, bring in additional internal support and field technicians to get things back on track. Understanding the products and your customers' sense of urgency will help you create a satisfying customer experience.
    $24k-31k yearly est. 60d+ ago
  • Customer Service Manager [IN-OFFICE]

    Dasstateoh

    Columbus, OH

    Customer Service Manager [IN-OFFICE] (2600008D) Organization: Public SafetyAgency Contact Name and Information: Jennifer Pletcher, HCM Sr. Analyst - ********************** Unposting Date: Feb 12, 2026, 4:59:00 AMWork Location: Charles D Shipley Building 1970 West Broad Street Columbus 43223-1102Primary Location: United States of America-OHIO-Franklin County-Columbus Compensation: $29.34 per hour Schedule: Full-time Work Hours: See work hours below Classified Indicator: ClassifiedUnion: Exempt from Union Primary Job Skill: Customer ServiceTechnical Skills: ManagementProfessional Skills: Customer Focus Agency OverviewBureau of Motor VehiclesOversees driver and motor vehicle licensing and registration and continues to make services more convenient, efficient and cost-effective.Job DescriptionOhio Department of Public Safety - Bureau of Motor Vehicles/TelecommunicationsReport In Location: 1970 West Broad Street, Columbus, OH 43223Work Hours: Monday - Friday, 8:00 a.m. - 5:15 p.m. (Hours may vary)***THIS POSITION REPORTS INTO THE OFFICE 5 DAYS A WEEK***Perks of Working for the Ohio Department of Public Safety• Multiple pay increases over your first years of service!• Free Parking!• Free onsite Gym!• Onsite Cafeteria!What You'll Do as a Customer Service Manager• Plan, coordinate, promote & direct assistance & informational services to respond to complaints, inquiries &/or requests for information for variety of clients & supervise assigned staff:• Greet & respond to in-person, telephone, online, &/or written inquiries in a professional, courteous, friendly, respectful & timely manner to ensure positive internal &/or external customer service;• Listen carefully to internal &/or external customer's questions &/or concerns & ask appropriate follow-up questions to verify understanding;• Provide a complete, knowledgeable, accurate, precise response immediately or provide a firm commitment as to when a response will be provided;• Follow-up to ensure all of the customer's questions &/or concerns have been thoroughly answered;• Under direction of the Chief & Assistant Chief of the Bureau of Motor Vehicles (BMV) Telecommunication section, plan, coordinate, promote &/or direct assistance to respond to inquiries, complaints, & information requests from the general public regarding vehicle registration, driver license issuance, driver license suspension, & reinstatement questions;• Research, investigate & process consumers inquiries & provide information.Click here to see the full position description Why Work for the State of OhioAt the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes: Medical Coverage Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period Paid time off, including vacation, personal, sick leave and 11 paid holidays per year Childbirth, Adoption, and Foster Care leave Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more) Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation) *Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.Qualifications12 mos. trg. or 12 mos. exp. in departmental operations & programs, policies & procedures for assigned agency;AND 12 mos. trg. or 12 mos. exp. in federal & state laws regarding operation of assigned agency;AND 1 course or 3 mos. exp. in public relations;AND 1 course or 3 mos. exp. in applications of mathematical, analytical &/or statistical methods used in formulating & solving problems or in decision making;AND 1 course or 3 mos. exp. in public speaking, speech or communication;AND 6 mos. trg. or 6 mos. exp. in supervisory principles/techniques.-Or equivalent of Minimum Class Qualifications For Employment noted above.Helpful Tips for Applying:1. Be detailed when describing your current/previous work duties. The more the better!! Don't just write "see attached resume".2. Tailor your application for each position you apply for. You should clearly describe how you meet the minimum qualifications outlined in this job posting.3. Respond to all questions asked. If you do not have the education/training/experience that is being asked, select either "No" or "N/A.Job Skill: Customer Service Supplemental InformationBackground Check InformationA BCI/FBI fingerprint check and background check may be required on all selected applicants.To request a disability accommodation, please email ************************* as soon as possible, or at least 48 hours prior to the above referenced testing or interview date so any necessary arrangements may be made in a timely manner.ADA StatementOhio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.Drug-Free WorkplaceThe State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.
    $29.3 hourly Auto-Apply 3h ago
  • Customer Service Lead

    T-Cetra LLC 3.7company rating

    Dublin, OH

    Customer Service Team Lead - Night Shift Full-time, Hourly Department: Operations Reports to: Customer Service Manager Hybrid (combo of in-office and remote) We're constantly developing new and creative ways to solve the industry's most complex problems. Our enterprise software solutions run the gamut of Information Technology Services-from payment processing, to prepaid wireless activations, to mobile and web app development. For the past 10+ years our originality attracts the most outstanding and innovative thinkers- allowing us to develop new and creative approaches while growing as the industry leader. Are you a passionate professional, ready to make changes in the tech world? Join our team today T-CETRA is looking for a Customer Service team Lead. The successful candidate will have the opportunity to provide leadership for day-to-day processes. Design, test, implement and monitor any new processes and procedures. Including: Monitor phone, activation, email inboxes, and ticket queues Provide continual evaluation of processes and procedures. Responsible for suggesting methods to improve area operations, efficiency and service to both internal and external customers Answer escalated calls from Merchants and Master Agents Analyze customer's needs, troubleshoot technical issues and provide appropriate solution Team Management Responsible to assist in meeting team goal service levels Live monitoring of CSR phone calls Develop and maintain a good relationship with customers, Master Agents and employees Assist in CSR inquires Escalate tickets to IT, Product, UI/UX, Sales, and Product Management Other duties as assigned Minimum Qualifications: Associate degree or equivalent experience. Ability to multi-task and work under pressure Strong technical and computer skills Ability to work directly with upper management Patient and passionate personality Communication skills Ability to work in a fast-paced environment Professional attitude towards customers and direct reports. Fluency in Spanish a bonus Why Should You Apply? Paid Time Off Comprehensive Medical, Vision and Dental Matching 401k up to 4% FMLA and Life Insurance Tuition Reimbursement Wellness Program Employee Growth and Development Reimbursement Program Discounted Rates for Multiple Handsets and Prepaid Wireless Rates Beautiful nearby walking paths and park Fun, value centered work atmosphere Flexible work environment T-CETRA provides employment and opportunities for advancement, compensation, training, and growth according to individual merit, without regard to race, color, religion, sex (including pregnancy), national origin, sexual orientation, gender identity, marital status, age, genetic information, disability, veteran-status, or any other characteristic protected under applicable Federal, state, or local law. Our goal is for each staff member to have the opportunity to grow to the limits of their abilities and to achieve personal and organizational objectives. We will support positive programs for equal treatment of all staff and full utilization of all qualified employees at all levels within T-CETRA. To create a safe and positive environment for employees, all applicants must perform a pre-employment drug screen and background check.
    $29k-36k yearly est. Auto-Apply 60d+ ago
  • CPC Processer Customer Support

    Datavant

    Columbus, OH

    Datavant is a data platform company and the world's leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right format. Our platform is powered by the largest, most diverse health data network in the U.S., enabling data to be secure, accessible and usable to inform better health decisions. Datavant is trusted by the world's leading life sciences companies, government agencies, and those who deliver and pay for care. By joining Datavant today, you're stepping onto a high-performing, values-driven team. Together, we're rising to the challenge of tackling some of healthcare's most complex problems with technology-forward solutions. Datavanters bring a diversity of professional, educational and life experiences to realize our bold vision for healthcare. CPC Processor I Customer Support to ensure the accurate and timely handling of release of information account issues with internal and external customers while maintaining a high level of professionalism. This is a Remote role (Call Center) + Full-Time: Mon-Fri 8:30am-4:00 pm EST + Comfortable working in a high-volume production environment. + Processing medical record requests by taking calls from patients, insurance companies and attorneys to provide medical record status + Documenting information on multiple platforms using two computer monitors. + Proficient in Microsoft office (including Word and Excel) **You will:** + Answer and conduct business on the telephone while maintaining excellent Customer Service. This includes: 100% + Answering release of information related telephone calls and inquiries accurately and timely. + Review, research, resolve and respond to inquiries that are received via telephone, email or written correspondence. + Document all calls, inquiries and resolution in detail in appropriate areas of our software systems. + Follow all department and/or site specific processes and procedures accordingly. + Meet and maintain the department's productivity and quality assurance expectations. + Responsible for following all company policies and procedures as posted or communicated by management. + Maintain confidentiality by keeping all information seen and heard within the boundaries of the role in the strictest confidence. + Maintains a high level of professionalism and good rapport with co-workers and members of management + Maintain open lines of communication with other employees and members of management in regards to any problems, complaints, incidents, etc. immediately. + Performs work in accordance with the training and direction provided and adheres to facility specific procedures + Attends mandatory employee in-service meetings and/or training sessions, if so directed + Maintain an acceptable attendance record and reports to work as scheduled. + Performs other duties as assigned. **What you will bring to the table:** + High school diploma or equivalent. (Must be from an Accredited Institute recognized by the State Dept. of Education.) + Friendly, professional manner of communication. Good customer service skills. + Experience with multi-line phone systems is required. Computer proficiency: Knowledge of MS-Office at intermediate/advanced level and one year experience would be beneficial. + Experience in the following fields would be beneficial: Data Entry, Medical Records, Health Care, Insurance Claims Processing and Proof Reading/Editing of Documents + Ability to stay organized while working quickly. Strong attention to detail is also required. + Passing annual Introductory HIPAA examination. (Testing to be given annually in accordance with employee review.) + Required to take and pass a 90-day ROI Certification course with a score of 85% or higher. + To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion. We are committed to building a diverse team of Datavanters who are all responsible for stewarding a high-performance culture in which all Datavanters belong and thrive. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. At Datavant our total rewards strategy powers a high-growth, high-performance, health technology company that rewards our employees for transforming health care through creating industry-defining data logistics products and services. The range posted is for a given job title, which can include multiple levels. Individual rates for the same job title may differ based on their level, responsibilities, skills, and experience for a specific job. The estimated total cash compensation range for this role is: $15-$18.32 USD To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion. This job is not eligible for employment sponsorship. Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. To learn more about our commitment, please review our EEO Commitment Statement here (************************************************** . Know Your Rights (*********************************************************************** , explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition, Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay. At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your answers will be anonymous and will help us identify areas for improvement in our recruitment process. (We can only see aggregate responses, not individual ones. In fact, we aren't even able to see whether you've responded.) Responding is entirely optional and will not affect your application or hiring process in any way. Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please request it here, (************************************************************** Id=**********48790029&layout Id=**********48795462) by selecting the 'Interview Accommodation Request' category. You will need your requisition ID when submitting your request, you can find instructions for locating it here (******************************************************************************************************* . Requests for reasonable accommodations will be reviewed on a case-by-case basis. For more information about how we collect and use your data, please review our Privacy Policy (**************************************** .
    $15-18.3 hourly 2d ago
  • Customer Support Associate (US)

    Compass Experience Labs

    Columbus, OH

    This is a remote supporting mainly US retail and eComm businesses Our headquarters are located in Columbus OH USA in the Eastern Time Zone Please note that this is only open to candidates located in the have operations in which are limited to FL GA MI NC OH TX WI Are you ready to join a fun and engaging workplace that encourages you to empower yourself and develop your career Are you looking for a remote job where you can work from the comfort of your own home Do you want a job where you can be yourself Say hello to Compass Experience Labs it sounds like we might be a good match MEET COMPASS We partner with brands to power growth through exceptional customer experience Our founders were trailblazers in the eComm industry When they couldnt find a customer service partner that was as innovative as they were they built it Many companies view their customer care as a cost center but we believe it can be so much more If you delight the customer listen to their feedback and use their insights to gather data about products and offerings customer care can have a strategic role in growing a business As part of the Compass Experience Team you will Respond to customers primarily through phones as well as through email chat text and social channels while creating memorable service interactions Demonstrate strong written and verbal communication skills in alignment with Compass and brand voice Build a strong understanding of your assigned brands products procedures and resolutions Work collaboratively with team members to offer encouragement provide answers present customer insights and trends The ideal Compass Employee is Compassionate detail oriented friendly open minded and eager to help people Able to solve problems quickly and creatively we often need to think of solutions on the fly Able to learn and adapt to changing software being tech savvy is a must Excellent at communication both written and verbal Able to adhere to a set schedule and be productive independently Ability to utilize multiple systems and resources to find a solution to the callers problem multitasking is key Ability to adhere to strict schedule adherence not just attendance this includes limited unscheduled breaks returning from scheduled breaks lunches on time adhering to expected handle time for calls once ramped All agents must have a quiet workspace where they will not be interrupted or overheard All candidates who are hired will spend the first few weeks after completing training handling Phone Emails SMS chats and Social MediaPhone support will be a daily requirement and will require 85 or higher schedule adherence meaning that they take minimal unscheduled breaks Real time adherence associates monitor statuses and all day associates will be contacted if they are out of adherence This is a high volume program Candidates should expect to be on back to back calls throughout their day with limited down time Qualifications and Physical Requirements with or without reasonable accommodation High school diploma or equivalent Call center experience is required Must have at least 1 3 years of experience within the last 2 years providing customer support across multiple channels including email phone SMS Chat and Social Media1 year inbound phone experience required Applicants must have strong internet connection to support systems Ability to see talk and hear in order to communicate with others to exchange information verbally and in writing Ability to operate a computerlaptop and a headset Experience working remotely is preferred Ability to perform all duties of the job while sitting andor standing for prolonged periods of time ie for the duration of an 8 hr shift Availability Full Time positions available HQ is located in Columbus OhioAbility to work East Coast hours Open availability preferred may include weekdays weekends nights and holidays Collaboration and teamwork are highly valued within our small team within a larger organization The ability to multitask and manage a high volume of emails calls and action items is essential to meet service level agreements SLAsSelf motivation and independence are crucial for success in this role Strong oral and written communication skills are necessary to effectively interact with managers clients and customers The ability to thrive in a high performance environment and prioritize customer service is paramount Embrace the commitment to customer service and nourishes brand loyalty Agents must be proficient in using various computer systems including our internal systems and the Underwriters CMS100 show rate for training is required Agents must attend training every day with cameras on and be active participants Training is 2 3 weeks of classroom material Technology Requirements Speedtestnet25 MBPS Download RequiredAn Ethernet hookup is strongly recommendedA backup location or internet access is necessary in the event of an outage Benefits A competitive starting wage of 14 per hourA fully remote work environment All necessary computer equipment and training will be provided Comprehensive training on our products and services Competitive compensation with performance incentives Competitive pay with performance incentives Career development opportunities including internal promotionsA positive and growing work culture that values diversity and inclusivity If you possess a compassionate nature thrive in a customer centric role and have a passion for assisting others we encourage you to apply
    $26k-38k yearly est. 9d ago
  • Patient Relations & Skincare Sales Associate/Supervisor

    Dermafix Spa

    Columbus, OH

    ✨ URGENT HIRING: Patient Relations & Skincare Sales Associate/Supervisor | Paid Training | Luxury Spa ✨ 💼 Compensation: $2,500/month base salary + commission 🎯 On-Target Earnings (OTE): $60,000+ per year 🕒 Job Type: Full-Time or Part-Time | Flexible Schedule 📅 Weekend Availability Required Why You'll Love Working With Us Join a luxury spa where your passion for skincare and people truly matters. We're looking for a warm, organized, and sales-driven professional to be the face of our spa. You'll receive paid training to master our skincare products, client experience strategies, and sales techniques. If you're motivated, reliable, and love helping clients feel confident and cared for, this opportunity is for you. Plus, we cover gasoline expenses when traveling to nearby locations! What You'll Do Welcome every client with a polished, friendly, and professional presence Answer calls, respond to inquiries, and manage appointment bookings with care Promote spa services, skincare products, and membership plans to hit sales targets Process payments and maintain accurate client and sales records Ensure the front desk is always clean, inviting, and well-organized Support day-to-day operations through light admin work (filing, data entry, etc.) Travel to nearby spa branches as needed (with gas reimbursement) Who You Are Experience in guest services, front desk, or sales (spa/salon experience is a plus!) Background in skincare, esthetics, or beauty retail is a strong advantage Confident communicator with a professional, positive attitude Organized, tech-savvy, and able to multitask in a fast-paced setting Reliable transportation and ability to work at least one weekend day Perks & Compensation 💰 $2,500/month base salary 💸 Uncapped commission (OTE $60,000+/year) 🧠 Paid training to ensure you succeed ⛽ Gasoline reimbursement for inter-location travel 🧴 Employee discounts on skincare and spa services 📈 Growth opportunities in a fast-expanding luxury spa brand Schedule Flexible shifts available Must be available at least one weekend day Ready to Apply? We're interviewing qualified applicants immediately. Please submit your resume with your best contact number and email. Once you've applied, send a follow-up email with the following: Your earliest available start date Your daily sales target goal (numeric) A brief summary of your sales experience
    $60k yearly Auto-Apply 60d+ ago
  • Salon Service Liason

    Philosophi Salon

    Columbus, OH

    Job DescriptionPosition Description: ***Great Pay ****Fun Industry *****Supportive Team ******Free Hair Services *******Healthcare benefits ********Standing schedules *********Award-winning Salon **********Full OR Part-time ***********Inclusive Environment Promotions are self-driven and may happen multiple times per year. Preference is given to future cosmetology professionals, but all may apply. Must be available one weekend day. What is a Salon Service LiasonTo understand the job, think receptionist/hostess + retail associate/cashier + communication liaison and hairstyling assistant Requirements: High School Diploma (those without HS diploma or GED can still apply for Guest Service Assistant role) Active enrollment in a cosmetology program or active cosmetology license Acceptable background check Able to use point-of-sale software
    $29k-40k yearly est. 20d ago
  • Customer Service Advisor- 809

    Tupeloms

    Columbus, OH

    Are you considering a career in automotive? At Premium Velocity Auto/ Jiffy Lube (PVA), no automotive experience is required! Transfer your customer service skills and retail sales knowledge to an industry that will really get you moving, we'll train you on the rest! We are now hiring Customer Service Advisors/Lube Technicians to work safely in various roles to meet the individual needs of the customer, ensuring that they are confident in the safety of their vehicle. Benefits: Opportunity to increase your payrate within your first 60 days of employment! Paid training plus bonus incentives for completing training. Cross-training across multiple roles, increasing your earning potential. Career paths that offer limitless growth opportunities (in Automotive and Management)! Safety focused work environment to always keep you and our customers safe! Unique benefits including legal and financial advising, employee discount on parts and services, and a members-only discount center for major purchases and day-to-day essentials! * Competitive Medical, Vision, Dental, company funded Life Insurance, FSA/DCFSA, and paid time off to help you care for yourself and your family! * For full time employees PVA is seeking reliable individuals with a growth mentality, committed to customer satisfaction. The ability to build rapport and explain products effectively makes you the perfect candidate for this position! We do not require automotive experience, but customer service/sales experience are preferred. Qualified candidates can work well in a team setting, have great communication skills, and are efficient in fast-paced environments. A valid driver's license is strongly preferred as it ensures your career opportunities will not be limited but is not required. See full job description below! ** Job Summary The Customer Service Advisor (CSA) for PVA (Jiffy Lube), helps build loyalty and increase sales by allowing our guests to make informed decisions about their automotive services. The CSA is a Lube Technician that is also responsible for creating a positive guest experience, which they can achieve by acting as the customer liaison and main point of contact throughout their visit! Job Responsibilities: Greet and escort guests from their vehicles as you review their requests. Inform guests of any promotions or products available with thorough understanding of the full range of Jiffy Lube products and services acquired through your training. Provide impartial recommendations or options that are tailored specifically to guest's needs based on manufacturer recommendations and technicians' findings. Communicate updates to the guest throughout the entire process as well as any special circumstances that impact overall satisfaction. Perform preventative maintenance such as oil and filter change, refill fluid levels, and inspecting and replacing lights, wiper blades, brakes, and tires. Promote customer loyalty by ensuring completion of quality workmanship, reviewing services completed with guest, confirming guest satisfaction, and encouraging return at recommended intervals. Other duties as assigned by management. Requirements: Proven face-to-face customer service or sales experience. Ability to perform the responsibilities of the job. Able to stand for an extended period. Ability to bend, stoop, reach, crawl, and climb stairs. Ability to lift over 50 pounds. Comfortable working in an enclosed and/or semi-outdoor environment. Authorized to work in the US without sponsorship. Qualifications: Valid Driver's License preferred. Excellent customer service and communication skills. Keen listening and reasoning skills to capture guests' product needs. Confident in overcoming objections and not afraid of rejection. An energetic and positive attitude that is welcoming to guests. Ability to work well in a team environment. Dedication to following safety policies and procedures. Willingness to undergo on the job training and a growth mindset. Ability to work in a fast-paced environment while multi-tasking. Benefits: Employer/Employee Funded Medical Plans, Prescription Drug Coverage, and Telemedicine* Employer Funded Basic Life & Accidental Death Dismemberment* Bonus structure for JLU Module completions within set timeframes. Employee discount on parts and services Additional benefits available: * Dental Plan and/or Vision Plan* Life & Accidental Death Dismemberment and/or Accident* Short-Term and Long-Term Disability* Critical Illness and/or Cancer and/or Hospital Indemnity* Flexible Spending Account (FSA) and/or Dependent Care FSA* Value Added Services: Employee Assistance Program, Will Prep, Travel Assistance Full-time employees only
    $28k-35k yearly est. 23h ago
  • Customer Service Supervisor

    Petsuites

    Grove City, OH

    Are you looking for a leadership role that makes tails wag and pet parents smile? We are seeking a full time Customer Service Supervisor to guide a team of Customer Service Representatives and assist our pet parents and their furry family members! Company Overview: Our Pet Resort is part of a larger company called National Veterinary Associates (“NVA”) that is made up of over 1000+ locations of veterinary hospitals and pet resorts. This is exciting as NVA has dedicated resources to growing our business and your role. The pet resorts industry is growing at a rapid pace and so is NVA. We are proud to be a part of this growing business! Position Overview: At our resort, we believe in the mission of “Pet Lovers Delighting Pet Lovers” and we demonstrate this through being Playful, Passionate, Personal and Professional. A successful candidate will have at least 1 year of supervisor or equivalent experience that includes the oversight and motivation of staff members, quality assurance of the facility, and an upbeat, positive personality. Animal experience is preferred. We are busiest on the weekends and holiday time frames so you must be available for most of these. We offer a competitive wage based on experience, employee incentives, health and dental insurance, and a fun, fast paced work environment. If you have a love of animals and are a dedicated, high energy employee with management or supervisor experience, we may have the perfect job for you. A Day in the Life: You come to work daily with a smile on your face and are excited to help serve our pet parents and their furry friends. You'll be in our branded gear and help run our lobby and curbside service by greeting everyone as they come in and solving whatever their need is -- check in, check out, answering questions, booking reservations and tailoring our service offerings to their needs. Your ultimate goal is to find out how we can best serve the pet parent and provide them solutions. You'll use one of your 15 hands to answer phones, take a dog to their destination for the day, hand out some treats or run some credit cards. You'll not only communicate with the dog(s), but also have a lot of interaction with mom and dad. You'll document what you are seeing and be ready to share with your manager and the pet parent. And let's not forget -- you're probably going to scoop some poop, clean up some pee, go home with some fur on you and get lots of sloppy kisses! Pet Host Lead Requirements: Must be able to handle dogs of all sizes and cats Must enjoy working with both people and pets Must have the stamina to walk energetic dogs as well as ensure our pet resort looks inviting and clean Must have a flexible work schedule where you can work during the week, as well as, many weekends and holiday time frames Must be able to follow directions and comply with processes and procedures Must have a keen sense of observation when observing the pets Must be able to perform physically demanding tasks; lift up to 50 lbs, stand for long periods Must have computer knowledge/quick learner Must have Leadership/Supervisor experience in a team oriented environment Excellent customer service skills, professional Organized, detail oriented Daily Responsibilities: Provide impeccable customer service by following our service foundation and ensure that each customer is treated with respect and dignity in order to develop and maintain strong relationships. Answer all incoming calls, respond to voicemails and emails. Make boarding reservations; book grooming, training, and temperament test appointments. Schedule daycare reservations. Manage cash, check, and credit card transactions and reporting/reconciling Gets to know clients and their pet's names on a regular basis Obtain all information related to a pet's visit; ensure accuracy of all information. This includes client information as well as pet information. Input all information into resort computer systems. Interact and communicate closely with other staff to ensure client and pet needs and concerns are understood and addressed. Have general knowledge of all services offered at site and be able to provide solutions to the clients' needs. Obtain vaccination records from veterinary offices and input into the computer. Assists in managing waitlists on weekends/peak season/holidays and ensures that rooms are utilized to maximum capacity. Act as liaison between veterinarian and customer/emergency contact, keeping all parties informed of ongoing problems when necessary. Help initiate “white glove” treatment to our best customers, ie. Call best customers well before peak seasons to secure reservations before we are “sold out”. Respond promptly and troubleshoot any customer relations issues, keeping in mind our empowerment goals. Promptly address any uncomfortable situations with customers Ensure the facility meets or exceeds expectations with regards to cleanliness and safety. Notifying manager on duty or ordering when levels of inventory are low in the following areas: retail and cleaning products for lobby areas and office supplies Ensure all common areas (lobby and employee spaces) are well maintained, clean and free from hazards ie: wet floors, defecant, etc. Consult with other departments Work with a team who all exemplify these qualities: A passion for animals and animal care, especially dogs + cats. Willing to learn animal behavior to ensure their safety. Focuses on safe and gentle handling. Forceful, aversive, aggressive handling, vocalizing or treatment will not be tolerated. Customer Service Oriented - Ability to take care of the customers' needs while following company procedures. Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to request for service and assistance. Build trust with customers. Willing and able to communicate directly with clients, both written and orally, about their dog. Works to make these “lifetime clients”. Must be able to multitask and be very detail oriented. Must be able to start and stop work. Must be able to work under conditions that require sitting, standing, walking, bending, reaching, pulling, pushing and grasping. Conflict Resolution - Ability to handle conflict with tact and diplomacy Good team work and willingness to assist other departments as necessary Cheerful, friendly, positive team-oriented attitude Strong attention to detail, especially where documentation is concerned. Ability to work in computer systems such as Microsoft Office. Reliable, punctual, and dependable Ability to work a flexible schedule, including holidays and weekends Ability to take direction well and apply it independently Ability to work in temperature extremes, work outside, or in distracting work environments such as loud noise/sound Ability to tolerate being in close contact with various bodily fluids and to get dirty frequently Physically able to handle dogs of all sizes and to lift up to 60 lbs. Other duties as assigned. Equal Employment Opportunity NVA Pet Resorts is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws. Work schedule Weekend availability Monday to Friday Holidays Supplemental pay Tips Benefits Paid time off Health insurance Dental insurance Vision insurance 401(k) Life insurance Disability insurance Paid training Employee discount
    $30k-45k yearly est. 60d+ ago
  • Salon Service Liason

    Phia Concepts Salons 3.6company rating

    Columbus, OH

    Job DescriptionPosition Description: ***Great Pay ****Fun Industry *****Supportive Team ******Free Hair Services *******Healthcare benefits ********Standing schedules *********Award-winning Salon **********Full OR Part-time ***********Inclusive Environment Promotions are self-driven and may happen multiple times per year. Preference is given to future cosmetology professionals, but all may apply. Must be available one weekend day. What is a Salon Service LiasonTo understand the job, think receptionist/hostess + retail associate/cashier + communication liaison and hairstyling assistant Requirements: High School Diploma (those without HS diploma or GED can still apply for Guest Service Assistant role) Acceptable background check Able to use point-of-sale software
    $27k-35k yearly est. 3d ago
  • Customer Service Administrator

    Towne Properties Associates 4.5company rating

    Columbus, OH

    Love Where You Work! At Towne Properties, we don't just build communities-we build careers. Family-owned since 1961, we've spent over 60 years creating Great Places to Live, Work, Shop & Play. As an industry leader, we offer more than just a job-we offer a career path where your contributions matter, your growth is encouraged, and your opportunities are limitless. Be part of a company where people come first, and success is built together. Position: Customer Service Administrator Location: Columbus, OH Pay Rate: $18- $20/hour, plus yearly bonus Schedule: Monday - Friday 8:15am to 5pm, with occasional evening meetings (40 hours/week total) What You'll Do as a Customer Service Administrator: * Serve as the primary point of contact for residents and homeowners in your portfolio. * Provide administrative support to Association Managers, including drafting correspondence, copying, and filing. * Address customer service inquiries and provide feedback to Association Managers. * Prepare newsletters, community mailings, and other clerical tasks. * Communicate with Board members regarding project updates and tasks. What We're Looking For: * Minimum of 6 months of experience in customer service or administrative roles. * Strong written and verbal communication skills. * Proficiency in MS Office products. * Experience drafting reports and business correspondence. * The ability to thrive in a fast-paced office environment while managing challenging situations with composure and a solutions-focused approach. * Valid driver's license, reliable vehicle, and auto-insurance. * Willingness to undergo a drug and background check if offered the position. Why Join Towne Properties? * Benefits: 401(k) with company match, paid holidays, vacation days, sick, and personal time. * Health & Wellness: Medical/Dental/Vision insurance options, and Flexible Spending Accounts. * Professional Growth: Towne Properties is committed to promoting from within. With paid training through our Towne University program, you will be ready to advance your career! * Inclusive Culture: Join a dynamic workplace built on teamwork, innovation, and mutual respect. Join us in creating exceptional living experiences for our residents! Apply today and be a part of our enthusiastic and dedicated team. Towne Properties is an Equal Opportunity Employer. Satisfactory background and MVR checks are required as a condition of employment. Requirements * 6 months of experience in customer service or administrative roles. * Proficiency in MS Office products (Outlook, Word, Excel). Salary Description $18 - $20 per hour
    $18-20 hourly 9d ago
  • Customer Service Manager - In Office

    The Mutters Agency

    Westerville, OH

    Crafting Brighter Futures for Businesses & Families across the US At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring a brighter future for every client. As a Benefits Representative, you play a pivotal role in helping families protect their assets and secure their futures. You'll be the face of our company, embodying our values and commitment. Primary Responsibilities: Engage with clients to understand their financial goals and concerns. Present tailored solutions to safeguard their assets effectively. Maintain a pulse on the industry, ensuring you offer the best and most updated advice. Foster relationships and ensure our clients always have someone they can turn to. Why Work With Us? Flexible Scheduling: Enjoy the benefits of a full-time role that has flexible hours. Unlimited Earning Potential: Your dedication determines your earnings*. Company Culture: At our company people are ambitious but respectful, high-energy, and treat every member like family. We do (optional) company outings frequently! Grow with Us: Dive into continuous learning and development opportunities. Application Process: Submit Your Application: No stringent qualifications needed. We believe in potential. Virtual Company Overview: Once your application is in, you'll receive an invite to a virtual overview, detailing everything you need to know about the position. This session lasts 20-30 minutes, and you can self-schedule at your convenience, often on the same day. Interact with Us: During the overview, you'll have the chance to chat with our team members and ask any questions. FAQs: When will I hear back after applying? Typically, within 24 hours. Is there any specific software I need for the virtual overview? No, our platform is accessible through any standard web browser. Details will be provided in the invitation. What's the growth trajectory for a Benefits Representative? Our focus is on continuous learning and development. Many of our reps have seen exponential career growth within our organization. * This is a commission only role with average earnings of $65,000+ in the first year and uncapped room for rapid growth based on performance. State and federal laws require licensing to sell certain insurance products. Ability to obtain a license is required.
    $65k yearly 2d ago
  • Part Time Customer Experience Manager

    Michaels 4.2company rating

    Reynoldsburg, OH

    Store - COLUMBUS-BRICE, OHDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service. Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs Plan and lead the execution of class and in-store events in accordance with Company programs Lead the omnichannel processes Manage and execute shrink and safety programs Assist with cash reconciliation and bank deposits Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed Assist with the onboarding of new Team Members Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development Serve as Manager on Duty (MOD) Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization's vision and values; projects a positive image; and serves as a role model for others Acknowledge customers, help locate the product and provide solutions Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget Manage and execute the shrink and safety programs Cross train in Custom Framing selling and production In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager Other duties as assigned Preferred Knowledge/Skills/Abilities Preferred Type of experience the job requires: Retail management experience preferred Physical Requirements Work Environment Ability to remain standing for long periods of time Ability to move throughout the store Regular bending, lifting, carrying, reaching, and stretching Lifting heavy boxes and accessing high shelves by ladder or similar equipment If you need help performing these essential functions of the job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available. Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job. Total Base Pay Range for this Position: $13.00 - $17.50 At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit ***************** At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit mikbenefits.com. Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together. Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at ************** (1800-MICHAEL). EEOC Know Your Rights Poster in English EEOC Know Your Rights Poster in Spanish EEOC Poster Optimized for Screen Readers Federal FMLA Poster Federal EPPAC Poster
    $13-17.5 hourly Auto-Apply 18d ago
  • Customer Service Coordinator

    Wisconsin Coach Lines Inc.

    Ashville, OH

    Job Title: Customer Service Coordinator Job Type: Full Time (on site 5 days/week) Education Level: High School Diploma Salary Range: Commensurate with Experience * This opportunity is contingent upon the successful award of a contract* Summary Bus Company Holdings US, LLC (dba Coach USA), a motorcoach transportation company, is looking for a full-time Customer Service Coordinator with a minimum of five (5) years of experience in customer service, customer engagement, marketing, and communications. The ideal candidate will be an exceptional communicator and be able to establish credibility, lead by influence, and exercise strong customer service and engagement skills. The incumbent will report to the General Manager. Responsibilities: * Coordinate daily customer service operations to ensure timely, professional, and high-quality support for all transportation clients * Serve as the main point of contact between customers, dispatch, and operations teams to resolve issues and keep communication flowing smoothly * Monitor call center performance and customer feedback, using insights to improve service delivery and enhance customer satisfaction * Develop and support customer engagement initiatives that strengthen relationships and promote brand loyalty * Mentor and guide call center representatives, fostering a positive team culture focused on accountability and service excellence * Partner with marketing and communications teams to align customer messaging, promote new services, and respond effectively to customer needs Requirements: * Proven ability to lead by influence and build credibility across teams and departments. * Exceptional verbal and written communication skills, with strong attention to detail and professionalism. * Demonstrated success in managing customer relationships and resolving complex service issues in a fast-paced setting. * Strong analytical and problem-solving skills, with experience using data or metrics to drive service improvements * Proficient in CRM systems and call center software, with solid organizational and multitasking abilities Interested candidates can apply at ***************** Coach USA is an Equal Employment Opportunity employer. In compliance with Federal and State equal employment opportunity laws, qualified applicants are considered for all positions without regard to race, color, religion, national origin, sex (including gender identity, sexual orientation, and pregnancy), age, genetic information, disability, veteran status, or other protected class.
    $27k-36k yearly est. 15d ago
  • Twist Aero Warranty & Service Professional

    Twist Inc. 4.4company rating

    Jamestown, OH

    TWIST AERO WARRANTY & SERVICE MANAGER We are seeking a qualified individual to lead our Twist Aero Warranty and Service Department. This person would also help with development and planning on our airport construction projects. * Oversee activities related to warranty claims * Support current customers spare parts needs * Interact with suppliers for spare parts orders * Keep track of warranty case documentation and corrective action implementations * Communicate installation project timelines with customers * Order construction equipment deliveries Requirements: * Practiced in Microsoft Office Suite * Expert communication skills * Professional customer relationship abilities * Understanding of construction job sites Job Type: Full-time Benefits: * 401(k) * 401(k) matching * Dental insurance * Health insurance * Life insurance * Paid time off Work Location: In person Job Category: Office Job Type: Full Time Job Location: 5100 Waynesville Jamestown Rd Shift: 1st Apply for this position Twist, Inc. and Twist Aero are equal opportunity employers.
    $33k-52k yearly est. 60d+ ago
  • Customer Service Attendant Supervisor

    Careers Opportunities at AVI Foodsystems

    Marysville, OH

    AVI Foodsystems is looking for an energetic and optimistic leader to fill the role of Customer Service Attendant Supervisor, Full-time. This position works Monday through Friday, 6:00am to 3:30pm. Founded in 1960, AVI Foodsystems has evolved into one of the most respected and trusted food service companies in the nation. Providing comprehensive food services with a focus on the highest quality and freshest ingredients, impeccable service and total value is the reputation we have earned and live up to everyday. Duties & Responsibilities: Assists in the training and development of team members. Interviews applicants for Customer Service Attendant positions to maintain necessary staffing levels. Reviews inventory and waste levels of accounts and makes recommendations. Prepares Inventory Report Card evaluations, reviews these with team members, and takes necessary disciplinary action on a monthly basis Completes monthly inventory action plans for team members Generates reports for management to ensure profitability at accounts. Verifies and signs off on timecards. Visits accounts and meets with account representatives. Leads and assists on projects assigned by the Operations Manager or Branch Manager Lifts, carries or otherwise moves objects weighing up to 40 pounds while training and assisting at accounts. Walks, bends, crouches, and climbs stairs. Operates and maintains company-owned vehicle in a safe manner; to be used for the purpose of traveling to branches and accounts. Performs other duties as specified by management. Requirements: Inspects accounts weekly to ensure machines are clean, filling, and operating correctly. Recruits trains, and retains team members. Develops succession plans. Operates accounts within labor guidelines. Maintains team member inventory percentages, direct labor costs, waste percentages, inventory levels, and consumption. Attends weekly staff meetings. Addresses customer inquiries/complaints within 24 hours. Following all safety requirements at accounts, which may include personal protection equipment such as hard hats, safety glasses, ear protection, etc. Benefits: A family culture and atmosphere Competitive compensation Company vehicle Health, dental, vision, and life insurance for full-time team members 401(k) with generous company match Paid vacations and holidays Immense training and growth opportunities We conduct pre-employment drug testing. EOE
    $22k-30k yearly est. 60d+ ago
  • Customer Service Representative

    Jeg's Automotive, LLC 4.2company rating

    Delaware, OH

    Customer Service Associate Job title: Customer Service Associate Job type: Full Time Hours of Operation: 4 days - 10 hours shifts (schedule varies based on business needs) The JEGs Story: Why do millions depend on JEGS for their high-performance car parts? It's simple - from the iconic mail-order catalog to a fully stocked e-commerce experience, we have built a preferred destination for every gearhead, professional racer, weekend warrior and restoration guru who wants to take their vehicle to the next level. Job Summary: JEGS has immediate openings for experienced Customer Service Associates to work in our Columbus, OH or our Delaware, OH Call Centers. If you are passionate about providing quality customer service and enjoy working in a high-volume customer-focused environment, this could be your opportunity. Key Responsibilities: Professional Customer Service: Deliver a high level of professional, courteous and personalized customer service in all interactions. Customer Inquiry Response: Answer customer inquiries through various channels (phone, email, support tickets) in a timely and accurate manner. New Account Creation: Gather all required information to onboard new customers, including but not limited to name, phone number, email address, and shipping and billing information. Account Updates: Update customer account information as needed, ensuring data accuracy and integrity. Documentation of Customer Interactions: Accurately document customer conversations, interactions and transactions for future reference and quality assurance. Customer Complaint Handling: Effectively manage and resolve customer complaints with professionalism and empathy, ensuring customer satisfaction. Product & Service Knowledge: Provide clear and concise information regarding products, services and company policies to customers. Order Processing: Efficiently process orders, ensuring accuracy and attention to detail in all transactions. Shipping Status Checks: Track and provide updates on the status of customer orders, shipments and deliveries. Upselling & Cross-Selling: Utilize sales techniques to upsell and cross-sell products or services based on customer needs and preferences. Core Skills: Customer Service Experience: 2+ years of customer service experience in a call center environment, with a proven track record of delivering excellent service. Problem-Solving & Decision-Making: Strong problem-solving abilities and sound decision-making skills to handle customer concerns effectively and efficiently. Customer Satisfaction Focus: Ensure complete customer satisfaction by addressing concerns, offering solutions and following up as needed. Attention to Detail: Demonstrate a keen eye for detail when processing orders, updating accounts and tracking customer interactions. Complaint Acknowledgment: Acknowledge customer complaints promptly by professionally demonstrating attentiveness to their concerns. Verbal and Written Communication: Strong verbal and written communication skills with an upbeat, concise and professional tone. Preferred Skills: Complaint Acknowledgment: Acknowledge customer complaints promptly and professionally, demonstrating attentiveness to their concerns. Active Listening: Apply active listening skills to understand customer needs, identify issues and provide appropriate solutions. Microsoft Office 365 Proficiency: Proficient in Microsoft Office 365 suite (Word, Excel, Outlook and Teams) with strong computer aptitude. Positive Attitude: Maintain a positive, solution-focused attitude even in challenging situations. Time Management: Effectively prioritize tasks and manage time to ensure all customer needs are met promptly. Multitasking: Ability to handle multiple customer inquiries and issues simultaneously while maintaining a high level of service. What We Offer: JEGS offers a comprehensive benefits package that includes medical/dental/vision/Rx insurance, Short-term and Long-term disability, company-paid life insurance, a business-casual dress environment, 401K and profit-sharing retirement plans, holidays, PTO, Floating Holidays, an associate product discount and weekly pay.
    $26k-32k yearly est. Auto-Apply 10d ago

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