How to hire a customer service associate lead

How to hire a customer service associate lead, step by step

Here's a step-by-step customer service associate lead hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a customer service associate lead job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new customer service associate lead
• Step 8: Go through the hiring process checklist

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1. Identify your hiring needs

   The customer service associate lead hiring process starts by determining what type of worker you actually need. Certain roles might require a full-time employee, whereas part-time workers or contractors can do others.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   Hiring the perfect customer service associate lead also involves considering the ideal background you'd like them to have. Depending on what industry or field they have experience in, they'll bring different skills to the job. It's also important to consider what levels of seniority and education the job requires and what kind of salary such a candidate would likely demand.

   Here's a comparison of customer service associate lead salaries for various roles:

   Type of Customer Service Associate Lead	Description	Hourly rate
   Customer Service Associate Lead	Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.	$12-20
   Service Lead	A service lead is a professional who manages a team of customer service staff members to support a company's customer service activities. Service leads help staff members respond directly to customers who need assistance through phone calls or emails and provide a quick resolution to the issues and concerns... Show more	$23-68
   Lead Customer Service Representative	A lead customer service representative is responsible for managing a group of customer service staff to assist in daily operations and help with customer issues. Lead customer service representatives manage high-level customer complaints and provide immediate resolution and disputes... Show more	$10-27

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Customer Service Associates
   • Sales Floor
   • Customer Service
   • Customer Complaints
   • Front End
   • Product Knowledge
   • Customer Satisfaction
   • Financial Transactions
   • Customer Care
   • Customer Issues
   • Inbound Calls
   • Customer Inquiries
   • POS
   • Store Operations

   Check all skills

   Responsibilities:

   • Interact extensively with customers to achieve timely issue resolution while maintaining high standards for dock organization and cleanliness.
   • Help customers troubleshoot problems over the phone.
   • Operate the POS systems and maintain proper cash level at register and safe.
   • Key holder with opening/closing experience, POS systems, cash handling and schedule generation.
   • Install and maintain computer software as well as troubleshoot computer issues experience by employees.
   • Visit different branches throughout the market and process reconciliation on ATM accounts to find discrepancies.

3. Make a budget

   Including a salary range in your customer service associate lead job description is one of the best ways to attract top talent. A customer service associate lead can vary based on:

   • Location. For example, customer service associate leads' average salary in mississippi is 51% less than in california.
   • Seniority. Entry-level customer service associate leads 40% less than senior-level customer service associate leads.
   • Certifications. A customer service associate lead with certifications usually earns a higher salary.
   • Company. Working for an established firm or a new start-up company can make a big difference in a customer service associate lead's salary.

   Average customer service associate lead salary

   $15.79hourly

   $32,841 yearly

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   Entry-level customer service associate lead salary

   $25,000 yearly salary

   Updated January 23, 2026

4. Writing a customer service associate lead job description

   A good customer service associate lead job description should include a few things:

   • Summary of the role
   • List of responsibilities
   • Required skills and experience

   Including a salary range and the first name of the hiring manager is also appreciated by candidates. Here's an example of a customer service associate lead job description:

   Customer service associate lead job description example

   The starting wage for this part-time position is $17.75/hr

   Not only do you get to be part of an organization where you Drive your Potential, Power your Passion!! Below are a few perks and discounts:

   • 40% off any standard Hertz Rental
   • Discounted Travel and Food
   • Tuition Discounts
   • Tuition Reimbursement
   • Pet Insurance
   • Career Growth with hands-on learning

   Job Description:

   The Customer Service Sales Associate consults with customers on their Hertz rental. Maximizing revenue opportunities by actively offering products and services and overcoming customer objections. Ensures that the customer receive world class customer service and sales support.

   This position is in a union environment and the scheduling is subject to shift bid. New employees can expect to work the following schedule as well as overtime hours: 3:00pm-10:30pm, 4:00pm-12:30am, or 5:00pm-1:30am

   Essential Requirements:

   Strong oral and written communication skills. Must have the ability to build relationships with customers. This position requires strong multitasking. The ability to upsell and overcome customer objections. Display a high level of ownership, accountability, and initiative. All employment is contingent on the successful completion of a background screen.

   Apply today and shift your career into drive for tomorrow!

   :

   At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture – and our success and reputation as a company.

   Individuals are encouraged to apply for positions because of the characteristics that make them unique.

   Qualified applicants with criminal histories will be considered for employment in a manner consistent with applicable federal, state and local law. Hertz is a drug free workplace.

   EOE, including disability/veteran

   Copy this example

   

5. Post your job

   To find the right customer service associate lead for your business, consider trying out a few different recruiting strategies:

   • Consider internal talent. One of the most important sources of talent for any company is its existing workforce.
   • Ask for referrals. Reach out to friends, family members, and current employees and ask if they know or have worked with customer service associate leads they would recommend.
   • Recruit at local colleges. Attend job fairs at local colleges to recruit customer service associate leads who meet your education requirements.
   • Social media platforms. LinkedIn, Facebook and Twitter now have more than 3.5 billion users, and you can use social media to reach potential job candidates.

   Post your job online:

   • Post your customer service associate lead job on Zippia to find and recruit customer service associate lead candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   During your first interview to recruit customer service associate leads, engage with candidates to learn about their interest in the role and experience in the field. During the following interview, you'll be able to go into more detail about the company, the position, and the responsibilities.

   Remember to include a few questions that allow candidates to expand on their strengths in their own words. Asking about their unique skills might reveal things you'd miss otherwise. At this point, good candidates can move on to the technical interview.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new customer service associate lead

   Once you've decided on a perfect customer service associate lead candidate, it's time to write an offer letter. In addition to salary, it should include benefits and perks available to the employee. Qualified candidates may be considered for other positions, so make sure your offer is competitive. Candidates may wish to negotiate. Once you've settled on the details, formalize your agreement with a contract.

   It's equally important to follow up with applicants who don't get the job with an email letting them know that the position has been filled.

   To prepare for the new customer service associate lead first day, you should share an onboarding schedule with them that covers their first period on the job. You should also quickly complete any necessary paperwork, such as employee action forms and onboarding documents like I-9, benefits enrollment, and federal and state tax forms. Finally, Human Resources must ensure a new employee file is created for internal record keeping.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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