Customer service associate lead job description

The starting wage for this part-time position is $17.75/hr

Not only do you get to be part of an organization where you Drive your Potential, Power your Passion!! Below are a few perks and discounts:

• 40% off any standard Hertz Rental
• Discounted Travel and Food
• Tuition Discounts
• Tuition Reimbursement
• Pet Insurance
• Career Growth with hands-on learning

Job Description:

The Customer Service Sales Associate consults with customers on their Hertz rental. Maximizing revenue opportunities by actively offering products and services and overcoming customer objections. Ensures that the customer receive world class customer service and sales support.

This position is in a union environment and the scheduling is subject to shift bid. New employees can expect to work the following schedule as well as overtime hours: 3:00pm-10:30pm, 4:00pm-12:30am, or 5:00pm-1:30am

Essential Requirements:

Strong oral and written communication skills. Must have the ability to build relationships with customers. This position requires strong multitasking. The ability to upsell and overcome customer objections. Display a high level of ownership, accountability, and initiative. All employment is contingent on the successful completion of a background screen.

Apply today and shift your career into drive for tomorrow!

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At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture – and our success and reputation as a company.

Individuals are encouraged to apply for positions because of the characteristics that make them unique.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with applicable federal, state and local law. Hertz is a drug free workplace.

EOE, including disability/veteran

Subway is currently hiring for a full- or part-time Restaurant Prep Cook Supervisor / Lead Customer Service Associate to join our hospitality team in the Dallas, TX area. This food service position with our restaurant earns a competitive wage of $13 - $15/hour , depending on experience.

In addition to competitive pay and our supportive work culture , we offer our full- or part-time Restaurant Prep Cook Supervisors / Lead Customer Service Associates the following perks:

• Flexible hours
• Uniforms
• Free food
• Extra pay on holidays
• A discount at the TCBY managed by the owner
• Thanksgiving and Christmas off

Additionally, our full-time employees receive paid time off (PTO) . So, now that you've learned the who, what, where, and why, you may be wondering HOW? It's easy! Just fill out our initial mobile-friendly online application . We hope to meet you soon!

DAY-TO-DAY

This full- or part-time food service management position with our hospitality team works a flexible schedule . Our Subway location is open 7 days a week from 8 AM - 9 PM . Shifts are available from 7 AM to 9:15 PM .

As a Restaurant Prep Cook Supervisor / Lead Customer Service Associate with our hospitality team, you play an essential role in ensuring our guests receive high-quality customer service when they enter our store. You exhibit a cheerful and helpful manner when greeting guests. As you fulfill each order, you closely follow the customer's specifications and make sure the sandwiches are put together neatly. You always take care to follow food safety and sanitation guidelines when handling food.

When you aren't helping customers, you take control of food prep to ensure our ingredients stay well-stocked. You bake fresh bread and cut up a variety of vegetables while using safe kitchen practices. As needed, you perform light cleaning behind the counter and throughout our store. You also direct team members and ensure everyone is completing their assigned tasks. Your hard work keeps our Subway location operating smoothly, and it brings you great fulfillment to know that your exceptional leadership and customer service skills help you thrive in this food service management position!

ABOUT SUBWAY LAKEWOOD

Subway is one of the world's largest brands for a reason, serving up a crave-able menu with better-for-you options to our millions of fans each day. We make great sandwiches that are convenient, affordable, and crafted with fresh ingredients. Our Lakewood Dallas location strives to put a smile on our customer's faces every day by greeting each person with a positive and friendly attitude. We love to serve others, and our mission is to be the first choice for quality sandwiches by providing our customers with an unforgettable experience.

Our high-quality service isn't reserved just for our customers but extended to our employees as well. We provide our team with an authentic, family-oriented environment where everyone is treated with respect and valued for their contributions . To show our appreciation, we strive to provide competitive compensation and a fun, supportive work culture that encourages growth .

OUR IDEAL RESTAURANT PREP COOK SUPERVISOR / LEAD CUSTOMER SERVICE ASSOCIATE

• Organized - balances multiple tasks while demonstrating good time management
• Strong Leader - motivates and inspires others to put forth their best effort
• Communicative - effectively communicates both verbally and in writing
• Team Player - works well in a collaborative setting
• Personable - maintains a friendly and positive attitude when engaging with customers

If this sounds like you, keep reading about this full- or part-time food service management position with our hospitality team!

REQUIREMENTS

• At least 18 years old
• Food handler's certificate - we will provide one if needed!
• Ability to work varying shifts, including weekends
• Excellent customer service skills

Leadership experience is preferred but not required! Bilingual in English and Spanish would be a plus. If you meet the above requirements, we need you. Apply today for this full- or part-time food service position and join our hospitality team!

Location: 75214

Job Posted by ApplicantPro

**Job Summary**

Responsible for administering and providing oversight for a wide variety of Customer Care functions. Provide mentoring and direction for a team of customer care associates responding to inquiries regarding product selection, services and issues.

**Major Tasks, Responsibilities, and Key Accountabilities**

+ Coordinates daily work assignments with Customer Care Associates by reviewing the phone queue and work schedules.

+ Problem solves and troubleshoots processes for escalated issues.

+ Supports and leads the team by facilitating knowledge and participation in department incentive and initiative program(s)

+ Resolves escalated issues by offering options and coordinating efforts with various departments to develop solutions.

+ Insures all proper procedures are followed through by staff. Provides guidance and direction to associates in the interpretation and administration of customer care policies and procedures.

+ Utilizes computerized system for tracking, information gathering, and/or troubleshooting.

+ Audits and provides quality control on services levels, inputs, and error rates.

+ Provides back up on all functions and performs other duties as needed.

**Nature and Scope**

+ Problems are typically difficult and/or high impact. Troubleshoots complex support or operational problems for junior level associates.

+ Under limited supervision, independently resolves issues and applies a variety of methods to develop customized solutions. May lead the daily operations of a department or team. Work typically involves infrequent review of output by a supervisor or direct customers of the process.

+ Assists with supervisory duties but does not have hiring/firing authority. Trains, delegates tasks, and reviews the work of junior level associates.

**Work Environment**

+ Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

+ Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

+ No travel required.

**Education and Experience**

+ Technical certification or associate degree may be required in some areas. Generally 7+ years of experience in area of responsibility.

HD Supply is an Equal Opportunity Minority/Female/Individuals with Disabilities/Protected Veteran and Affirmative Action Employer. HD Supply considers for employment and hires qualified candidates without regard to age, race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law.