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Customer service associate lead skills for your resume and career

Updated January 8, 2025

5 min read

Below we've compiled a list of the most critical customer service associate lead skills. We ranked the top skills for customer service associate leads based on the percentage of resumes they appeared on. For example, 15.5% of customer service associate lead resumes contained customer service associates as a skill. Continue reading to find out what skills a customer service associate lead needs to be successful in the workplace.

15 customer service associate lead skills for your resume and career

1. Customer Service Associates

Here's how customer service associate leads use customer service associates:

Provided individual coaching, feedback and training opportunities to Customer Service Associates.
Supervised and ensured Customer Service Associates adhered to company policies and procedures.

2. Sales Floor

The sales floor is the area in a company or a business that is specified for retail activities or is designated as the selling area of the shop. A car showroom can be considered a sales floor, as it has cars in its display which are to be sold. A sales floor is generally crowded with sales assistants who are there to help you out while you can search and check out the products. Generally a sales floor has free access to the public and they can observe, view and get information about the product that is being sold.

Here's how customer service associate leads use sales floor:

Managed inventory/receiving and display of products and arrangements on sales floor.
Acted as sales floor leader with assistant manager responsibilities, promoting a winning culture among associates while leading by example.

3. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how customer service associate leads use customer service:

Handled various customer services activities, collecting and reporting on productivity to management and resolving complex issues the service reps encountered.
Assured quality management of client accounts including managing staff performance and reporting to management regarding customer service metrics for client companies.

4. Customer Complaints

Here's how customer service associate leads use customer complaints:

Resolve customer complaints regarding employee performance or company services rendered.
Provided experienced customer care and effective handling of customer complaints.

5. Front End

Here's how customer service associate leads use front end:

Assisted in managing execution of front end/customer service department operations involving upwards of 35 employees.
Perform all duties of front end supervisor, including additional responsibilities

6. Product Knowledge

Product knowledge is the skill of having better information and knowledge about the product you are selling. Product knowledge is essential for the employees of the companies so they can communicate and inform the customers about the product. Having great product knowledge is essential for a better sales pitch and to give the customer a better and complete idea of the product that will influence him to buy the product eventually.

Here's how customer service associate leads use product knowledge:

Administered daily interaction with customers providing product knowledge and location.
Utilized mortgage, consumer and commercial lending product knowledge and sales techniques to identify and meet customer financial needs.

7. Customer Satisfaction

Here's how customer service associate leads use customer satisfaction:

Educated existing and potential residential accounts relative to products and services in an effort to maximize customer satisfaction and sales opportunities.
Worked effectively with internal and external customers and build and promote customer satisfaction and confidence to increase sales.

8. Financial Transactions

The type of agreement held between two parties (buyer and seller) regarding an exchange of funds for an asset, is termed as a financial transaction. The financial transaction is the exchange of products, services, cash or credit, information, and other things of value among two separate entities for a common goal.

Here's how customer service associate leads use financial transactions:

Worked with branch team to ensure their financial transactions are completed accurately and efficiently.
Completed all forms of financial transactions in a time efficient manner.

9. Customer Care

Customer care, also known as customer service, is a one-to-one interaction between the consumer of a company and its representative.

Here's how customer service associate leads use customer care:

Executed and delivered extraordinary customer care via order processing channels for Fortune 500 clientele base.
Handle customer care and employee issues.

10. Customer Issues

Here's how customer service associate leads use customer issues:

Manage all Employees in Department-Unload and Supervise Truck-Signing(Service Desk Associate)-Customer Service-Defuse Customer Issues-Manage Cashiers Overrides
Resolved customer issues while implementing viable solutions to ensure efficient and smooth flowing business operations.

11. Inbound Calls

Here's how customer service associate leads use inbound calls:

Work in a call center environment, receiving inbound calls from client employees to provide assistance with benefits questions.
Provide customers with information and assistance regarding funds placed on state-issued debit cards through inbound calls.

12. Customer Inquiries

Here's how customer service associate leads use customer inquiries:

Answer a steady number of calls per day by addressing customer inquiries, solving problems, and providing product information.
Handle customer inquiries, complaints, purchase questions and payment extension/service requests, problem resolution and design best-option solutions.

13. POS

POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.

Here's how customer service associate leads use pos:

Operated the POS systems and maintained proper cash level at register and safe.
Utilize most up to date POS software and train Team Members accordingly.

14. Store Operations

Here's how customer service associate leads use store operations:

Assisted store operations and management with money handling, shipping and receiving and product display.
Validated, organized and filed daily reports for store operations.

15. Cash Drawers

Here's how customer service associate leads use cash drawers:

Balance currency, coin, and checks in cash drawers at end of shift, and calculate daily transactions.
Maintained weekly and monthly in-store branch audits on vault, cash drawers, monetary instruments and employees.

What skills help Customer Service Associate Leads find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

List of customer service associate lead skills to add to your resume

The most important skills for a customer service associate lead resume and required skills for a customer service associate lead to have include:

Customer Service Associates
Sales Floor
Customer Service
Customer Complaints
Front End
Product Knowledge
Customer Satisfaction
Financial Transactions
Customer Care
Customer Issues
Inbound Calls
Customer Inquiries
POS
Store Operations
Cash Drawers

Sales Associates
Quality Customer Service
Bank Deposits
ATM
Computer System
Inventory Control
Credit Card Transactions
Customer Calls
Troubleshoot
Quality Standards
Customer Relations
Customer Accounts
Administrative Tasks
Customer Orders
Store Management

Cycle Counts
Inventory Management
USPS
Problem Resolution
Customer Problems
Retail Environment
Performance Reviews
Store Policies
Stock Room
Customer Assistance
Inventory Counts
FedEx
Cash Registers

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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