Customer service associate jobs in Livonia, MI - 6,032 jobs

Earn up to $22.00 per hour! PLUS $1.00 shift premium after 6pm!! We want to train you to become a Successful Customer Service Specialist! Central Transport, LLC, a leader in LTL (less-than-truckload) transportation for more than 90 years is currently looking to help you grow professionally by becoming a Customer Service Specialist for our Corporate Office in Warren, MI. While this client relations role is a critical position to maintain customer perception within our organization, it is also a great “first office job” to help you get started in your career or continue to grow the skills you already have. Our representatives are provided with in depth training which will develop your professional office skills. This a tremendous opportunity for college students able to work full time, recent graduates and those ready to get back into the professional workforce! Skills and duties you will learn and develop: · You are going to learn how to address customer inquiries via phone and email including tracking/tracing, scheduling pick up requests, process instruction, and rate quotes · We will teach you how to research issues using available resources. · You will become proficient in maintaining detailed records and documentation for each customer interaction · You will become an effective communicator with internal parties as necessary regarding the needs of specific shipments · You will learn how to handle a variety of scenarios with the ability to think decisively What you will bring to the table: · Must be 16 years of age · Excellent attendance and the ability to work Monday through Friday · Superior communication skills · Strong attention to detail and sense of urgency · Ability to maintain a professional demeanor · Experience with Microsoft office (Outlook), and willingness to learn company specific systems · Ability for detailed note taking · Upbeat personality/positive outlook What's in it for you? · Full-Time shifts are available between 9am and 9:00pm (Monday-Friday, no weekends! Willing to work around school!) · Ability to promote and grow within the organization! · Paying up to $20.00 per hour after full training · 401(k) · Shift Premium after 6:00 pm · For Full-time employees: · Health, dental, vision, and life insurance · Paid Time off Job Type: Full-time Pay: From $18.00 per hour Benefits: 401(k) Dental insurance Flexible schedule Health insurance On-the-job training Paid time off Vision insurance Shift: 8 hour shift Day shift Evening shift Morning shift No nights Split shift Work Location: In person

*ONLY CANDIDATES RESIDING IN THE METRO-DETROIT AREA WILL BE CONSIDERED FOR ROLE** Jomar Valve, a manufacturer and distributor of innovative plumbing, industrial and HVAC components, is seeking a Customer Service Representative to support all of its divisions. The successful candidate would possess education and/or working knowledge of plumbing and HVAC systems. Responsibilities: Ability to work in fast-paced environment dealing with a heavy workload via phone and email with customers, sales reps, and end users Log all calls effectively and efficiently and follow up with customer inquiries to ensure ongoing customer satisfaction Manage time effectively, meet performance goals, and work cooperatively with other members of the team Accurately process customer transactions such as orders, quotes, etc. Determine customer needs and expectations in order to recommend specific products and solutions Provide accurate information regarding availability of in-stock items Outbound sales calls to maintain ongoing customer relations and obtain new customer sales Follow company policies and procedures Present a professional image at all times to customers and during scheduled shift Perform other duties as and when required Job Requirements: Bachelor's Degree in job related field preferred A minimum of 1-3 years experience in Customer Service and Sales Technical sales a plus Attention to detail and accuracy Outstanding interpersonal skills Good organizational skills Team Player Customer focused Computer efficient Jomar Valve is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Thank you for your interest, but we are not working with external recruiters or agencies for this role. Please refrain from reaching out regarding this position.

Job Title: Client Services Representative Another Job Location:- Memphis, TN Job Duration: 6 months contract Duties: Local candidates only to Southfield, MI. Hybrid role onsite 3 days per week and WFH 2 days per week. Wednesdays and either Monday or Friday are mandatory, the third day may be chosen by the new hire. Strictly temporary for now but opportunity for extension or conversion may occur (not guaranteed) Laptop provided Work Schedule 9 AM ET- 6 PM ET with 1 hour lunch (must be in their seat logged in at 9 AM) Attendance Policy- No more than 2 tardies and/or unexcused absences within a 30 day period. The Client Services Representative (not to be confused with Client Service Associates) will be responsible for supporting the Client Services team located at the Southfield, MI office. The Client Services department is considered the 'main point of contact' for (internal and external) clients who have questions or general inquiries that need resolution. The client base consists branch associates, Financial Advisors, or the clients of Financial Advisors. In addition, this particular team manages client access websites, where clients can access their accounts, online trade, etc. These 4 Client Service Reps will be responsible for handling basic customer inquiries, such as: a client forgot their username or password, client needs to update their home address or phone number, etc. The typical call volume per Client Service Rep is roughly 50-60 calls per day. However, call volume will increase during tax season and the associates may receive up to 80 calls per day. Training will last 1-2 weeks. The CSR's will practice doing mock calls with other associates. The Client Services team does not read off scripts while on the phone. Instead, they will have access to a SharePoint site which houses 'go-to' guides on how to handle various customer scenarios. Performance Monitoring Management will randomly listen in on calls in order to evaluate performance. They will primarily be measuring call quality, compliance (ensuring all of the necessary steps were taken i.e. verifying the caller's identify before proceeding, etc.), documentation / accuracy, call time, etc. Manager stated that their department focuses more on quality rather than quantity. Job Duties:Responsible for answering inbound calls from clients, while providing exceptional customer service Resolve general inquiries such as username / password resets, address changes, phone number changes, etc. Document call activity using Clients' proprietary system (they will be expected to document while on the phone with the customer) Responds to inquiries or complaints received through phone calls, correspondence and/or face-to-face contact with clients concerning the bank's products or services Reviews and researches requests or problems obtaining necessary information from policies, procedures or practices Coordinates problem resolution with appropriate departments Informs customers of standard procedures or resolution of problem Follows up, either verbally or in writing, to ensure customer satisfaction Determines best method to resolve problems to ensure customer satisfaction and adherence to company policies Skills:Must possess 2-3 years of recent customer service experience, ideally from a call center. Must have the ability to type and be on the phone at the same time. Ability to navigate through numerous systems at once Experience using dual monitors Proficient user with Microsoft Word, Outlook, and basic Excel Ability to type at least 40 WPM Exceptional customer service skills; easy to understand Excellent verbal and written communication skills; ability to use proper grammar and spelling Experience within the banking or financial services industry is preferred but not required Education: Minimum of a High School Diploma or equivalent

Activate is seeking a detail-oriented and experienced Customer Service Representative to support a client's private gifting website. Customers will access the site to choose from six complimentary gifts, and this role ensures they receive seamless support throughout the selection and fulfillment process. This position is fully dedicated to one program and requires strong communication skills, professionalism, and reliability. The initial assignment is approximately one month, with the possibility of extension based on performance and client needs. Key ResponsibilitiesCustomer Support Provide professional, friendly customer support via phone and live chat during business hours. Assist customers in navigating the private website and completing their gift selection. Follow all client-specific service guidelines and brand standards. Order & Data Management Update and maintain customer information within an internal dashboard. Track gift selections, shipments, and delivery status using ShipStation. Accurately document all customer interactions, questions, and resolutions. Inventory Management Monitor available inventory levels. Identify discrepancies or low-inventory notifications and escalate when appropriate. Program Support Manage fluctuating call and chat volumes during peak and slow periods. Support program accuracy and customer satisfaction by following detailed procedures consistently. Required Qualifications Previous customer service experience is required (phone and/or live chat). Experience using dashboards, order management systems, or similar platforms. Strong data entry skills and attention to detail. Excellent written and verbal communication. High reliability and consistency in meeting scheduled hours. Ability to follow defined procedures and maintain accuracy under varying activity levels. Tools & Systems Internal client dashboard (customer data & inventory management) Phone and live chat support system ShipStation for shipment and fulfillment tracking Standard computer workstation Work Environment Computer-based role with alternating periods of high and low activity. In-office position during all scheduled hours. Employment Term Training begins the third week of January. Program launches February 1. Seasonal role lasting approximately 1 month, with the potential to extend based on performance and business needs.

RMR Solutions, LLC is a leading producer and distributor of a wide variety of cleaning, disinfectant, and mold removal products for both residential and commercial customers. The team started with its' legendary mold and mildew remover products and has blossomed that success to include kitchen degreasers, marine stain remover, tub and tile cleaner, and botanical disinfectant, to name a few. RMR Solutions' product line is available for purchase at many big box retail stores and has an extensive product list through Amazon as well. The Customer Service Representative Position The Customer Service Representative provides exceptional customer service by answering inquiries, offering solutions, and providing explanations to RMR's current and potential customers. The Customer Service Representative has the unique opportunity to provide a lasting first impression by ensuring full customer satisfaction, providing information about products or services, taking orders, and processing returns and refunds. Preferred Experience, Skills & Abilities of the Customer Service Representative Position At least 2 years of experience in a Customer Service setting Strong business communication and presentation skills, both verbal and written Organizational skills, multitasking, and a strong self-motivation as a must! Knowledge in shipping and warehousing is preferred, but not required Compensation, Benefits & Structure of the Customer Service Representative Position This position includes a competitive pay structure, based on skills and experience, and a comprehensive benefit and retirement package. The position is based in the Brighton, MI office, with a working schedule of M-Th 9:00am-5:30pm, Friday 9:00am-5:00pm. The Recruitment Process for the Customer Service Representative Position The recruitment process will include a combination of phone screens, web and/or in-person interviews, a candidate personality assessment, and a pre-employment background check and drug test. The process, which is being facilitated through EctoHR, Inc. is designed to ensure that candidates are aligned with RMR Solutions' mission and core values. RMR Solutions, LLC is an Equal Opportunity Employer!

Back to jobs New Sales Associate (Part-Time) - Somerset Collection Troy, Mi Apply WHY JOIN ALO? Mindful movement. It's at the core of why we do what we do at ALO-it's our calling. Because mindful movement in the studio leads to better living. It changes who yogis are off the mat, making their lives and their communities better. That's the real meaning of studio-to-street: taking the consciousness from practice on the mat and putting it into practice in life. Role Objective The Sales Associate works to achieve store sales goals by setting the ALO experience & Brand Mission standard. Creating an authentic, organic experience of excellence for every guest through genuine connection, product education and educating customers about our community and culture. This individual is an expert in all facets of product knowledge, including features, benefits, fabric, usage, design, and care. The Sales Associate thrives working on a team and relishes a culture of feedback and excellence. Key Job Responsibilities Impacts the business and store environment in a positive manner aligning with store leadership and company goals. Drive and exceed sales goals by leading ALO's Flow initiatives, while optimizing productivity and efficiency Ensure engagement with customers and provide a friendly and easy to shop environment Continue to build the client relationship daily with our customers In partnership with leadership team, analyze reports to strategize and deliver results; support achieving action plans focusing on deficient areas and highlight growth opportunities Ensure effective sales floor coverage through the development of workforce solutions and leading selling initiatives throughout the store as needed. Knowledge of store goals, company communication, initiatives, new product launches and any additional information required by the Store Leadership Team; educate on guest-facing initiatives on the floor Confidently introduces all facets of the ALO business model (Retail, Yoga, Café) through personal testimony and knowledge of all aspects and details Leverages company tools, incentives, and strategies to support meeting store goals Resolve client needs quickly & effectively ensuring customer satisfaction Educates guests and staff on our product, community and culture Understand and protect the Daily schedule that prioritizes the best business strategy, in partnership with the Store Leadership Assists in processing shipment and ensuring product flow including but not limited to visual merchandising placement and daily replenishment excellence Ensure all front and back of house procedures are executed in accordance with company Policy & Procedures Duties require constant movement in and around the store, including the sales floor and back of house. When not actively assisting guests, this position takes initiative to perform other tasks, as needed, to keep store clean, safe, inviting and operating efficiently. Sales Associate Qualifications Preferred 1+ years prior work experience in a client-centric, sales environment Passion for customer service and delivering exceptional experiences Aligns with and embodies ALO's Guiding Principles Self-motivated with a desire to achieve results and excel individually, and as a team Requires constant movement in and around all areas of store Ability to lift, push, carry or otherwise move up to 50 pounds Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder Ability to stand and move for an entire shift Sales Associate Schedule Part-Time non-exempt associates are expected to work up to 30 hours per week, based on the needs of the business, for a shift minimum of 4 hours. Full-Time non-exempt associates are expected to have open availability, 7 days a week, between 32 - 40 hours. All employees without exception are expected to be able to work during the company's Blackout period, from the week of American Thanksgiving (including Black Friday and Thanksgiving weekend) through the end of the holiday season (the 1st week of January). As an Equal Opportunity Employer, ALO does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state, or local law. JUST SOME OF THE PERKS Generous employee discount for Bella+Canvas, ALO, and free membership to ALO Wellness, with access to hundreds of streaming fitness and yoga classes with top instructors Monthly Store Incentives Clothing Allowance Free yoga classes at any of our Sanctuaries #LI-JJ1 #LI-2 #li-onsite For CA residents, Job Applicant Privacy Policy HERE. Create a Job Alert Interested in building your career at ALO? Get future opportunities sent straight to your email. Create alert Apply for this job * indicates a required field Autofill with MyGreenhouse First Name* Last Name* Email* Phone Country* Phone* Location (City)* Locate me Resume/CV* AttachAttach Dropbox Google Drive Enter manually Enter manually Accepted file types: pdf, doc, docx, txt, rtf Cover Letter AttachAttach Dropbox Google Drive Enter manually Enter manually Accepted file types: pdf, doc, docx, txt, rtf LinkedIn Profile Are you at least 18 years old? * Select... 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About Ace Retail Group Ace Retail Group (ARG), is a division of Ace Hardware Corporation that owns and operates several Ace brands, including Westlake Ace, Great Lakes Ace, Buikemas Ace, Outer Banks Ace, Dennis Company, and Breed & Company.ARG is one of the largest hardware retailers in the United States and has two headquarters located in Lenexa, KS and Farmington Hills, MI.ARGs origins date back over a century and operates over 250 neighborhood stores located throughout the United States.Great people make ARG stand out in our industry, and we are looking for individuals who strive for personal and professional growth, and who want to work with a company founded on (and still led by) our solid Core Values of: Winning, Excellence, Love, Integrity, Gratitude, Humility and Teamwork. SUMMARY The primary responsibilities of the Sales Associate position are to maintain outstanding customer service, generate sales, merchandise product, own assigned departments and support the store management team. The Temporary Key Carrier is responsible for the overall direction of store associates and coordination of store operations in the absence of the Store or Assistant Management staff. You will typically be utilized in this capacity to cover for vacation or illness. Be steadfast in Great Lakes Ace Hardwares Mission, Vision, and Core Values working to live the core values every day. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following (Other duties may be assigned as needed): Greets all customers and assists in answering questions about merchandise and locating merchandising; uses The S.A.L.E.S. process to help customers find everything on their lists. Completes all company and departmental paperwork accurately, including Price Change Bulletins, Operation Actions, Red Tags, and Bin Tags. Receives, opens, and unpacks cartons or crates of merchandise, checking paperwork against items received when required, and replenishes stock when necessary. Displays and maintains merchandise on end caps, shelves, counters or tables following company plan-o-gram, building displays when necessary to attract customers and promote sales within specified guidelines by your management team. Maintains on-hand integrity through inventory adjustment reports including; cycle count, negative on-hand. Follows the nightly maintenance checklist to ensure proper store recovery and cleanliness. Maintains familiarity with new products and ad merchandise. Has sound awareness of surroundings, customers, etc. and practices loss prevention techniques to minimize shoplifting losses. Working knowledge of the tools available to operate the store; including, but not limited to: RF Gun, Back Office Procedures and the use of Store Opportunities. Follows GLA policies and procedures for all transactions. Engages the customer to ensure they are receiving all the benefits of being an Ace Rewards member and actively seeking participation from them. Must be able to communicate effectively, and work with colleagues and customers effectively and professionally. ADDITIONAL DUTIES AND RESPONSIBILITIES Assists with color matching and mixing paint Assists and/or makes recommendations to customers in the service areas within the store including, but not limited to; chain, rope, key, and glass cutting, screen repair, and knife sharpening. Operates cash register by scanning all merchandise, engaging the customer through suggestive selling, proper tendering of each transaction, and thanking the customer for shopping at GLA. Adhere to all company policies. Participates in periodic team meetings. A continuous pattern of regular and prompt attendance is required along with the ability to work a flexible schedule including weekends. PM22 Compensation Details $13.00 per hour For a full list of benefits and open positions, please visit us at: ************************************************************ Want to be notified when new jobs are posted? Follow the link below to create an account and set up custom job alerts: Create Job Alert Equal Opportunity Employer Ace Retail Group is committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military discharge, or any other action covered by federal or state laws. Required Preferred Job Industries Retail

We are seeking Site Access & Compliance Support Representative to provide on-site workforce support at a mission-critical data center construction project in Saline, MI. This is a Level 1 field role focused on daily site operations, access management, compliance checks, and first-line technical troubleshooting. Technicians will assist workers and subcontractors with site entry, credentialing, and onboarding while ensuring compliance requirements are met. This role requires a strong customer service mindset, attention to detail, and the ability to follow structured procedures in a fast-paced environment. Key Responsibilities Access Control & Compliance Monitor gates, turnstiles, and access points to ensure only authorized personnel enter. Verify worker credentials, badges, and compliance documentation. Issue and manage temporary badges and visitor passes. Report irregularities or noncompliance to site supervisors. Worker Onboarding & Assistance Guide workers and subcontractors through the digital onboarding process. Assist with account setup, documentation upload, and system login. Provide clear instructions on mobile check-ins, digital badges, and QR codes. Support multilingual onboarding as needed (tools/resources provided). First-Line Technical Support Serve as the first point of contact for access or credentialing issues. Troubleshoot basic technical problems (e.g., badge not scanning, login errors). Escalate more complex issues to centralized support following standard procedures. Maintain accurate records of support requests and resolutions. Customer Service & Communication Deliver professional, courteous assistance to workers and site staff. Communicate clearly and calmly when resolving issues. Relay feedback to supervisors to support process improvements. Performance Expectations Ensure smooth and timely worker access. Minimize delays by resolving issues efficiently. Maintain accuracy in compliance and credential checks. Provide a consistently positive support experience on site. Key Qualifications High school diploma or equivalent (some college or technical training preferred). Prior experience in field support, help desk, IT support, or site operations is a plus. Basic technical troubleshooting skills (hardware/software). Strong attention to detail and ability to follow structured protocols. Excellent communication and interpersonal skills. Ability to stand/walk for extended periods and work outdoors at site access points.

Our mission is to build connections between our clients and their potential customer base by creating a standard of excellence and providing top notch service while, fostering our teams' growth through a rewarding and progressive environment. The growth of our team members is our highest priority. We are passionate about delivering quality and results. Optimum Retail Dynamics values teamwork within our agency and strives for good partnerships across all platforms. Job Description Optimum Retail Dynamics is a marketing firm hired by Fortune 500 clients in the local OH region to broaden brand recognition and enhance profitability. Optimum Retail Dynamics is actively seeking an energetic professional to fill a full time, entry level customer service opening. This position involves direct, face to face interaction with existing and prospective business clients. Our current client base is extremely diverse and in need of customer service professionals who can work on-site, providing direct customer and client support through promotional and marketing techniques. No prior experience required, as comprehensive training is provided. The training period prepares the individual for a broad range of experiences across many business settings and strengthens the individual's overall competency in customer service, sales, marketing, leadership, and management. Committed candidates will be provided exciting opportunities to advance within the organization, and increase their earning potential based on individual performance. Qualifications Job Requirements Desire for an entry-level position with great opportunity for future advancement. Ability to thrive in a high-energy, fast-paced environment Desire to advance and continuously improve as a professional Exceptional interpersonal skills and social competency Internal drive to succeed - as compensation is based largely on performance For Immediate consideration apply and we will reach out to you in the next 48 hours if we feel you are a top candidate. Thank you! Additional Information All your information will be kept confidential according to EEO guidelines. Send in your resume today!

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🚨 Now Hiring: Customer Service/Liaison At Binson's, we believe in three things: Better Products, Better Services, Better Lives-and we live it every day. We're a fast-growing, family-owned health care company with a big heart and locations across Michigan, Indiana, and Florida. If you're looking to make a real impact in people's lives, you're in the right place. 🚀 The Role: Hospital Liaison This role focuses on coordinating Durable Medical Equipment (DME) orders by working closely with hospital staff, patients, and insurance providers to ensure timely and accurate delivery. It combines patient education, administrative tasks, and hands-on support to provide a seamless experience from hospital discharge to home care. 🔍 What We're Looking For A high school diploma or equivalent Excellent communication skills The physical ability to sit, stand, and move comfortably throughout your shift 🛠 What You'll Be Doing Work alongside physicians, nurses, and case managers to coordinate Durable Medical Equipment (DME) orders and ensure timely delivery Assess patient needs - Recommend the right DME solutions to support patient care Verify insurance coverage - Confirm eligibility and obtain required authorizations before dispensing equipment Process and fulfill orders - Ensure DME orders are entered and handled accurately from start to finish Coordinate equipment delivery - Arrange delivery and setup at the hospital or patient's home Educate patients and caregivers - Provide easy-to-understand guidance on how to use and maintain their equipment Resolve issues - Address any concerns related to equipment, delivery, or insurance with empathy and efficient 💡 Perks & Benefits Competitive pay 💰 Full benefits: Medical, Dental, Vision & Life Insurance 🏥 Paid time off + floating holiday 🌴 401(k) Retirement Savings Plan 💸 Training and growth opportunities 🚀

Joining the Metallus team means becoming part of a legacy that dates back over a century. We are an industry leader, manufacturing the cleanest steel in the world for companies in the industrial, aerospace and defense, automotive, and energy markets. This position is eligible for a hybrid work schedule. This position is not eligible for relocation. Purpose and Scope This position exists to provide customer service and support to customers regarding their orders. Responsibilities * Order Management * Process PO changes initiated by the customer with high-level of data integrity. * Perform contract validation * Manage sales activities and overall business relationships for a variety of complex customer accounts with heavy service requirement. (Support outside sales) * Create and maintain in a positive relationship with our customers * Customer and Contact Data management * Customer contract, forecast and product line awareness * New opportunity processing / process inquiries along with inquiry assessment * Communicate re-promises, dispo, shortages and overages to customer * Provide accurate sales forecasts * Enter short term (this week & next) customer ship schedules into SAP * Shipment availability & release * Customer Service Interface - portal training, leads, call reports * Initiate continuous improvement * Participate in SOX audits as appropriate * May be required to provide data to management and provide information for KPIs as needed. * Communicate customer volume requirements timely and bring deviations to attention of DP * Lead continuous improvement efforts * Resource on IT projects that impact to our area * Train the team on changes that impact our area * Update training documents as appropriate Technical Skills * Problem solving skills that lead to continuous improvement of processes and procedures. * Use of tools such as D365, CORE, ICE, Excel, PowerPoint, SharePoint, Cognos, Order Source, Microsoft Teams, etc. * Strong communication skills. * SAP experience preferred Minimum Qualifications * High School Diploma or GED with at least 2 years of customer service experience or related Preferred Qualifications * High School Diploma or GED with at least 4 years of customer service experience or related * Associate Degree in Business, Marketing, or related with at least 1 year of customer service experience or related The company prohibits harassment or discrimination against any employee on the basis of any status protected by law, including, but not limited to, race, religion, color, national origin, ancestry, age, disability, genetic information, gender, sex or veteran status.

Eclipse Marketing is an organization developed on the belief that an approach to business sales and marketing based on personal communication will always be more effective and meaningful than the latest technology craze. We are a business focused on the understanding that our people are our future & therefore we want to coach them into a management position. We strive to provide an entrepreneurial environment dedicated to developing successful business leaders. Job Description Our company is now hiring on location Customer Service Liaisons to provide client representation and information on the clients we represent to the public at local events Responsibilities: Act as a representative of the brands we work with Perform a range of administrative and support duties related to the daily operations Maintain current knowledge of organizational and department policies and procedures Contribute to ongoing process improvements Attend staff meetings Support promotional team activities Qualifications Qualifications: Attention to detail and a high level of organization is imperative Must have the ability to prioritize, organize and handle multiple tasks Must be proactive in nature and at times, work with minimal supervision Excellent oral and written communication skills Effective and courteous communicator with all Resourceful and highly adaptive personality A proactive problem-solver who can make independent decisions is a must Perks: Competitive compensation, bonus incentives, and optional travel opportunity if desired Additional Information Eclipse Marketing is a private Brand Marketing & Management Firm, we are partnered with some of the most well known national clients within the technology, entertainment, and mobility industries. All positions are full time opportunities, and offer a base hourly + bonuses and incentives based on a 40 hour work week.

Holy Spirit, Brighton is seeking a part-time Customer Service Representative in the Book & Gift shop. The position is every Monday and every 3rd Sunday for a total of 8-12 hours per week. This is an non-exempt position that reports to the Business Manager. General Summary: Provide prompt and courteous customer service with a welcoming & Christian spirit, assisting all visitors seeking book and gift items to help themselves and others grow in their Catholic faith. Principal Duties and Responsibilities: Assist customers with product selection Utilize cash register for sales transactions, giving accurate change, using credit card machine as needed Answer telephone inquiries to assist customers with information and orders Be attentive to customer needs, cognizant that they may be going through a difficult time and desire to share Promote Catholic teaching and devotions while interacting with customers Help Customer with special orders, sometimes spending a significant amount of time locating requested items and document Special Orders on appropriate worksheets Notify customers when special order items are received from vendors and update the Special Order worksheet appropriately Follow Bookshop procedures to document and manage customer orders and daily tasks Work as part of a cohesive team to ensure co-workers know the status of tasks in progress Receive orders of packaged books and gift items, verifying quantity received against packing slip and updating order worksheets accordingly Scan books received from vendors into the Libib book inventory app, via phone app or manually by PC Scan books sold to customers with handheld scanner for Libib app updating Update Libib app based on books sold using scanner to PC, note and modify inventory manually Price incoming stock based on criteria provided by Manager Maintain a clean environment Assist with filing of invoices, statements, special orders forms and other documentation Periodically organize storage areas for out-of-season stock, regular stock, and boxes Clean and repair damaged items as necessary based on individual ability Restock books/gift items as they are sold Identify items to be re-ordered and update Reorder Worksheet Pack and store out of season items, creating new displays with seasonal changes Assist in ordering books and other items, as requested by Manager Knowledge, Skills and Abilities: Education: Bachelor's degree or equivalent preferred, minimum: High school graduate Experience: Cashier or Sales experience preferred Requirements: Competency in computer desktop software, Windows, Gmail, Google Docs/Sheets, and/or Microsoft Word and Excel. Must be a practicing Catholic active in his/her parish. Must have a valid driver's license. Must pass background check and attend Virtus Child and Youth Protection Training. Some weekend work is required. Physical Demands: While performing duties, employee has to stand for long periods of time, use hands in repetitive motion tasks, and answer telephone calls. The position also requires some stooping and bending while restocking . Employee is expected to work onsite, Sunday and Monday. Employee must be able to lift 40 lbs. The above statements describe the general nature and level of work of the position. They are not an exhaustive list of all responsibilities, duties, and skills. To apply for the position, please submit a cover letter and resume to the online application.

About TOCA Soccer: At TOCA, we are passionate about people and the power of sport. We believe in creating an environment that becomes the “third home” for our guests - where they learn, where they live, and where TOCA becomes the place where they play. Whether they're kicking a soccer ball for the first time, focused on finding their best, or rediscovering their passion for the game, we are here to support and guide them every step along the way. Everyone deserves the opportunity to experience the joy and fulfillment that sports can bring, regardless of background and skill levels. Our ultimate goal is to create a consistent and amazing experience for everyone who interacts with TOCA, whether it is our dedicated team members or esteemed guests. What makes a TOCA Teammate? We value an individual that seeks to... Play Hard Care Deeply Grow Together Strive for Excellence Create Awesome Experiences Why You'll love being apart of the TOCA Team: You'll have full access to our TOCA Treats, which includes (but is not limited to!): Competitive Pay and On-Demand Pay Part-Time, Flexibility Career Growth & Development Employee Assistance Program Active & Fit Membership Benefits Hub Discount Marketplace So many TOCA Perks we can't name all of them, but we'll try: 4 TOCA Training Sessions, 50% Off Classes, Free Pick/League Play, 1 Free Birthday Party, Food and Beverage Discount, and 2 Free Packages to share with your squad! Whew! Job Highlights: Job Title: Lead Experience Associate Location: Farmington, MI Report To: General Manager Hours Required: Availability to work up to 30 hours weekly, including evenings, weekends, and holidays. Position Overview: Team Leader. Vibe Keeper. Guest Experience MVP. We're on the hunt for a high-energy leader who can lead a shift, hype the team, and keep our soccer center running smoother than a clean pass in the final third. As a Lead Experience Associate, you'll own the guest experience, guide your teammates, and bring big TOCA energy to everything you do. **owning the front desk- owns first and last impression** Your Game Plan: Own the Guest Experience (30%) Greet guests like they're VIPs (because they are!) Answer questions, solve problems, and spread good vibes (you lead the front desk experience!) Handle feedback with care and confidence Coach & Champion Your Team (25%) Run the shift like a mini-manager Delegate tasks, coach teammates, and bring the hype Train new comers and level-up current teammates Operations Expert (20%) Keep the center clean, stocked, and flowin' Handle check-ins, reservations, and event logistics Crush your open/close checklist daily Work concessions as needed (locations with food and beverage) Problem Solving (10%) Fix guest issues fast and with finesse Know when to escalate, and come with solutions Communication (10%) Share updates, feedback, and squad goals Keep leadership and teammates in sync Admin But Make it Snappy (5%) Handle waivers, payments, and light reporting TOCA Culture (100!%) Model our service commitment standards by being professional, welcoming, aware, outgoing and proud. Partner with leadership to create and maintain a unified culture as well as a high level of engagement throughout the center. What You Bring: Leadership experience or natural “take charge” energy A passion for people + a cool head under pressure Tech confidence (Google Suite, scheduling tools, etc.) Flexibility to work nights/weekends (that's our peak time!) Ability to lift 30+ lbs and be on your feet for long shifts Food handlers card for our centers that require them #twentry #twmanager

Rochester, Michigan OneStream Software LLC Benefits Offered Vision, Medical, Dental, Life, 401K Employment Type Full-Time ABOUT THE JOB Our company mission statement reads as follows, "Every customer will be a reference and a success with OneStream Software." At the center of this mission statement, are our Customer Success Representative (CSR). CSR's focus on customer relationship retention and optimization. Each CSR is responsible for multiple customer accounts; the number depending on such factors as the size of the customer or seniority of the CSR. The CSR will be responsible for day-to-day customer success activities spanning from the initial stages of onboarding to continued engagement and retention. The CSR will have an in-depth understanding of each customer's overall business requirements and act as a consultant to determine how the various OneStream Marketplace solutions and features can meet their needs. The CSR will also partner with other OneStream teams on initiatives that address customer needs, product utilization, and improving departmental efficiency to help meet company goals. The CSR team is an integration of functions and activities of Marketing, Sales, Professional Services, Training, and Support. They are the primary point of contact for customers and must stay in close contact with the customer's evolving needs. Sometimes referred to as a Customer Advocate, the CSR gives voice to our customer's feedback, reviews and assesses their project progress, and offers recommendations based on results. CSR's ensure the highest level of customer satisfaction and return on investment while enhancing the customer experience. To be successful in this role, you must be passionate about customer success, flexible, and adaptive to change. RESPONSIBILITIES Manager Customer Relationships: Ensuring customer growth, satisfaction, and retention within the assigned portfolio of accounts (demand generation, on-boarding and/or customer success focused). Build, maintain, and execute on account plans for each assigned account and coordinate appropriate internal resources for delivery. Drive close collaboration with implementation partner during the launch phase to facilitate successful handover to support. Attend key design review sessions, review project milestones, attend key project management sessions. Understand service agreement terms of each customer contract and ensure the work is completed and delivered to the customer on or before the deadline. Develop strong relationships with all key decision makers and influencers across each customer in your portfolio. Uncover and mitigate any risk that threatens each customer's growth, satisfaction, or renewal; conceive and execute risk mitigation plans. Schedule stakeholder calls. Educate both new and established customers on general OneStream functionalities and best practices as well as new features as they become available. Collaborate effectively with the Sales organization to close incremental revenue and secure long-term renewals. Serve as a customer advocate while effectively collaborating with internal, cross-functional teams including Product Management, Sales, Marketing, Engineering and Finance. Keep management informed of progress and obstacles related to customer accounts, seeking feedback as necessary and responding appropriately to improve work performance and optimize customer success. Become an expert on OneStream product solutions as well as customer use cases and use this knowledge to identify and solve customer pain points through adoption of new OneStream products and features. Our customers are fanatical about our service, product, and team. It is your responsibility to build and maintain that customer experience for all customers in your portfolio. Educate customers on any new XF MarketPlace solutions and material on OneStream Academy. Use customer management tools to track customer communication, issues and metrics. Technical Expertise: Champion customer enhancement requests by confirming the details and requirements of the enhancement and clearly articulating those details to the appropriate teams. Maintain thorough knowledge of OneStream product solutions, features, and target markets and keep up with continuous product releases by participating in formal and informal trainings. Work closely with product and engineering teams to ensure customer feedback is being incorporated into development decisions. Demonstrate a willingness to quickly learn new tools and applications, product solutions, rules and regulations and business best practices. Advance Internal Initiatives: Support initiatives that address customer needs, product utilization, and improving team efficiencies to help meet company goals. Collaborate with other internal teams such as Sales, Marketing, and Knowledge Management to provide subject matter expertise as new products and services are rolled out to customers. Provide feedback to Product Management and Engineering regarding customers' emerging or unmet product needs. Enhance team efficiencies through knowledge sharing activities, mentoring new hires and assisting other team members. QUALITIES OF A SUCCESSFUL CANDIDATE Formal Education and Certification Four-year college degree in fields such as (but not limited to) Accounting, Business, Finance, Information Systems, or CIS, or equivalent work experience Knowledge and Experience Two to three years of experience in the software industry. Demonstrated experience as successful Account Manager or Customer Success Representative supporting multiple customers and following up on all their needs. Demonstrated experience in identifying and mapping the customer org structure with ability to bridge turnover at any level of the organization. Personal, adaptable, and flexible with the ability to work successfully in a high-energy, fast paced, rapidly changing environment is necessary; must be able to multi-task and manage multiple projects, processes, programs, and procedures simultaneously while working under pressure to meet deadlines, organizational goals and initiatives. Extensive experience working in a team-oriented, collaborative environment. Ability to effectively operate independently or in a team environment. Ability to present ideas in business-friendly and user-friendly language. Outstanding MS Office skills, specifically with Excel. Personal Attributes Strong leadership skills. Excellent interpersonal and communication skills. Exceptional listening skills. Strong organizational and planning skills. Highly self-motivated and directed. Keen attention to detail. Proven analytical, evaluative, and problem-solving abilities. Exceptional customer service orientation. Able to exercise independent judgment and problem-solve. High stress tolerance. OneStream Software is an Equal Opportunity Employer.

Description & Requirements Be part of something great Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care. We are more than just a call centre; we are a vital support line and a compassionate ear for some of the most vulnerable members of our communities, and we are seeking a dedicated Customer Service Advisor to join our team. This role is perfect for someone who is passionate about providing help to those who need it most. As a Customer Service Advisor in our contact centre, you will play a crucial role in delivering outstanding service to our service users by handling a high volume of calls, emails, and live chats. Partnering with the esteemed charity, Migrant Help, you will provide essential support to Asylum Seekers, making a significant difference in their lives. This is a UK, Homebased position. You must be living in the United Kingdom, with the correct Right to Work in the UK (British passport/VISA etc.) to be considered for this role. Any applications from outside of the UK will not be considered. This role will be working late shifts - 5 x 7.5 hour days between 12pm - 10pm Monday-Sunday and will include weekends and bank holidays on a rota basis, so it could be a Saturday or a Sunday but on occasions you may work both days. The shifts will be a mixture of these hours and a rota will be provided in advance. 12pm - 8pm 1pm - 9pm 2pm - 10pm 1. Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary. 2. Identify and address safeguarding concerns promptly and effectively. 3. Meet customer service standards and performance goals. 4. Respond to difficult and sensitive cases with empathy, patience, and resilience. 5. Deliver information services across multiple channels (telephone, online, email, and live chat). 6. Resolve service user issues proactively, calmly, and professionally. 7. Offer guidance, tailored recommendations, and signposting to Service Users. 8. Follow established processes and adjust to evolving procedures. 9. Manage confidential information with strict adherence to data protection standards. 10. Proactively seek and address feedback to drive continuous improvement in role. Qualifications & Experience • Experience performing under pressure and handling demanding situations whilst staying calm and patient. • Experience maintaining high levels of accuracy and attention to detail in all tasks. • Experience collaborating with diverse teams to achieve common goals. • Ability to solve complex problems and deliver solutions in a timely manner. • Experience managing multiple tasks efficiently, ensuring deadlines are met and quality is maintained. • Ability to resolve conflict, ensuring a positive outcome. • Ability to work independently, demonstrating initiative and good decision-making skills. • Strong written English skills to accurately input and record service user information. Desirable • Experience working with service users with additional needs and adapting to unique requirements. • Awareness of mental health issues and a passion for further learning and development in this area. Individual Competencies • Ability to maintain composure and effectiveness in challenging and sometimes distressing situations, being able to regain stability following setbacks. • Ability to listen and engage with service users, understanding their needs and replying appropriately. • Ability to show empathy towards other's experiences and emotions. • Clear, effective and engaging communication skills with service users. • A positive approach to fostering an encouraging environment for colleagues and service users. • Proficient using a variety of digital software applications, and openness to learning new technologies. • Ability to prioritise time and tasks to meet deadlines and achieve objectives. • An open approach to embracing diverse perspectives and adapting to new ideas and ways of working. • Ability to adapt to changing environments and needs, being flexible and resilient in situations. • Ability to demonstrate the Maximus Values by showcasing integrity, taking accountability for actions and decisions, and upholding high ethical standards. Desirable • Possess cultural awareness, with the ability to respect and interact with people from diverse backgrounds. EEO Statement Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post. We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. YourGuaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process. Minimum Salary £ 25,185.00 Maximum Salary £ 25,185.00

This professional is an advocate for the consumer, offering assistance, providing information and resolving issues. The Customer Service representative acts as the face of the organization and works directly with and for the consumer to answer their questions and provide support regarding their treatment needs. This is an entry-level position that doesn't require formal education. Candidates who work well with people while employing excellent interpersonal communication skills. Our customer service representative works regular office hours, but NPRC provides around-the-clock customer support through the organizations 1-800 number. Customer service representative responds to all inquiries within 24 hours.

About Us: At Sharpcontra, we are committed to providing exceptional customer service and operational excellence in all our service areas. With a dedication to professionalism and client satisfaction, we create seamless experiences for our guests and business partners. Our team thrives in a supportive, structured environment that values collaboration, integrity, and attention to detail. Job Description We are currently seeking a Customer Service Agent to join our growing team in Detroit. The ideal candidate will serve as the first point of contact for customers, providing professional support, resolving inquiries, and ensuring a positive customer experience. If you enjoy working in a fast-paced environment and have a passion for helping others, we encourage you to apply. Responsibilities Respond to customer inquiries via phone, email, and live chat in a timely and courteous manner Provide accurate product and service information Resolve complaints and escalate issues as needed Maintain records of customer interactions and transactions Collaborate with team members to improve customer service processes Ensure high levels of customer satisfaction and professionalism at all times Qualifications Qualifications High school diploma or equivalent; associate degree preferred Proven experience in a customer service or call center environment Excellent communication and interpersonal skills Strong problem-solving abilities and attention to detail Ability to multitask and work under pressure Basic computer proficiency and familiarity with customer management software Additional Information Benefits Competitive salary: $33,000 - $41,000 annually Opportunities for career advancement and skill development Paid training and onboarding Health, dental, and vision insurance packages Supportive team environment Paid time off and holidays