Customer service associate jobs in Memphis, TN - 1,558 jobs
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Customer Support Specialist
Blue Cross & Blue Shield of Mississippi 4.3
Customer service associate job in Southaven, MS
The Customer Support Specialist (CSS) is accountable for providing quality service to customers seeking direction, information or assistance by conducting effective research on matters related to my Blue, pharmacy, enrollment, billing, benefits and claims inquiries to ensure first call resolution is achieved.
This position is responsible for ensuring a connection is made with each customer interaction to assist the customer with their initial concern and provide information tailored to their individual healthcare needs.
Job-Specific Requirements:
Must have a Bachelor's degree with at least a 3.0 GPA.
Must have proficient computer skills and be able to successfully complete all levels of the call center training program.
Excellent active listening skills in order to clearly understand members' issues.
Must possess excellent communication skills to ensure a professional company image is projected at all times.
Blue Cross & Blue Shield of Mississippi is an Equal opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. We offer a comprehensive benefits package that is worth approximately one-third of the salary compensation. Our benefits program is among the best in the health care field. We are looking for employees who can bring their experience, expertise and dedication to work for our customers.
$30k-38k yearly est. 5d ago
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Customer Service Representative 1
JSG (Johnson Service Group, Inc.
Customer service associate job in Southaven, MS
Johnson Service Group (JSG) is a nationally recognized professional staffing and recruiting firm that is looking for an experienced CustomerService Rep fill a 1-year assignment in the Gulfport, MS area.
This position may require some bending, lifting, climbing, prolonged sitting, prolonged walking, walking on gravel or crawling when necessary.
Job Title: Customer Care Representative 1
Work Location: Gulfport, MS
Estimated Start Date: 1/12/2026
Estimated Duration of Job Assignment: 12/31/2026
Overview
Our team of CustomerService Representatives assists customers Monday-Friday 7 a.m. - 7 p.m. (subject to change based on the needs of the business). We also provide 24/7 support for outages and emergencies. Our team is the best in class at helping our customers during major storms. As such, weekends and holiday work will also be required as needed to support storm restoration and emergency activities. We value our customers and are looking for team members that are committed to delivering world-class value in each customer interaction. On a typical day, our consultants can have a conversation with customers about starting, stopping, or transferring their service, discussing payment options, offering personalized energy-related products and services, reporting emergency situations, and other general inquiries.
Role
We take pride in serving our customers and communities and expect our team members to do the same. If you are honest, dependable, and excel in serving others, you will find this role fulfilling and impactful. We're looking for candidates who are:
Excited to be a part of a team.
Naturally curious and take pride in resolving issues.
Kind and efficient
Empathetic and resourceful
Willing to make important decisions.
Excellent at figuring out solutions to problems.
Dependable and possess the resilience to work diligently, even in challenging circumstances.
Self-aware and have the drive to take ownership of their career.
If you are dedicated to delivering excellent customerservice to customers with high expectations, we encourage you to apply. We provide training, a supportive environment for learning and growth, top pay and benefits, and a culture that is built on the highest standards of customerservice. This position is located in Gulfport, MS and on-site reporting is required.
Job Responsibilities
Explaining billing issues and understanding common causes of high bills
Initiating transferring and disconnection of electric service while offering products and services that meet our customers' needs.
Discussing general customer inquiries
Discussing rate options and educating customers about their energy usage
Assisting customers with setting up payment arrangements through our self-serve channels
SKILL SETS & EXPERTISE:
Functional Expertise
Answer complex credit and billing inquiries, investigate high bills, analyze customer credit status, quote amount due, offer solutions, and educate customers on payment options.
Process service orders.
Respond to service and rate questions as well as billing inquiries.
Update and maintain customer Personally Identifiable Information (PII)
Adhere to established policies, procedures and quality standards for work performed.
Report service disruptions (i.e., system outages and technical issues)
Offer solutions and solve problems that are sometimes unstructured and that may require reliance on conceptual thinking.
Clearly document all customer interactions
Accountable for consistently meeting individual performance metrics including call handling and call quality expectations.
Business Acumen:
Must be able to work in a 24/7 working environment, where shifts change due to business needs and seasons.
Must be able to work required overtime and fulfill on-call obligations.
Maintain working knowledge of all company products and services.
Responsible for maintaining the security of customer records.
Engagement:
Participate in activities designed to improve customer satisfaction and business performance.
Manage peer relationships in a manner that supports trust and teamwork.
Is this position supporting a government-related project? No
Does worker require NERC/CIP access? No
This position does not require driving (excluding commute)
This position does not require personal protective equipment
JSG offers medical, dental, vision, life insurance options, short-term disability, 401(k), weekly pay, and more. Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law. #D650
$23k-31k yearly est. 2d ago
Lead Food Services Team Member
Pilot Company 4.0
Customer service associate job in Olive Branch, MS
Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.
Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state, or local law.
Military encouraged to apply.
Job Description
The purpose of this job is to provide operational support to the restaurant management team. Position will supervise restaurant activities during non-peak service hours and other hours as needed. Responsibilities include:
Maintains Brand and PTC restaurant operational standards
Executes shift plan
Follows up assigned tasks
Assists management team
Works hourly positions
Monitors food prep and register procedures and cash handling policies and processes
Accountable for hospitality and Speed of Service (SOS) goals at all times according to Brand and PTC Hospitality standards
Provides direction to team members during shift
Ensures restaurant cleaning processes and methods are followed
Monitors labor usage and break policy according to Blue Cube
Adheres to restaurant plans/objectives as set by Restaurant General Manager
Assists with training and cross training of team members as directed
Adheres to all Brand and PTC processes and policies
Monitors register procedures and cash handling policies and processes
Maintains safe working conditions by following all safety and security policies and processes
Ensures all team members are adhering to Brand and PTC's dress code standards
Follows all Brand maintenance processes and methods
Advises Restaurant General Manager as to performance/discipline problems
Ensures acceptable execution of suggestive selling, product, food safety and cleanliness standards
Ensures compliance of Brand and PTC marketing and ensures products are available and fresh
Works hourly positions
Other duties as assigned by management
Pay Rates Starting between: $11.85 - $17.25 / hour
Additional Information
Fuel Discount
Nation-wide Medical Plan/Dental/Vision
401(k)
Flexible Spending Accounts
Adoption Assistance
Tuition Reimbursement
Flexible Schedule
Weekly Pay
Job Location
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$11.9-17.3 hourly 1d ago
Chemical Service Specialist, West Tennessee
Quaker Houghton 4.6
Customer service associate job in Memphis, TN
Job Description
About Us
At Quaker Houghton, we are experts in the development, production and application of industrial process fluids, lubricants and coatings for the manufacturing industry. We have been an integral part in the growth of the world's largest industrial and manufacturing companies from aerospace and automotive to primary metal and energy. Today, we have a global presence, with our corporate headquarters located in Conshohocken, PA. Quaker Houghton is a global publicly traded company with a unique collaborative culture that supports career growth for its associates and offers competitive compensation and benefit programs.
Position Summary:
This position is self-directed on a day-to day basis. They are responsible for performing daily product and process optimization activities in a sales region to meet the needs of the customer. This includes: performing tests on process fluids, creating and distributing routine reports, monitoring product inventories, reducing usage, costs of chemicals or process costs and special projects as needed. A Sr TSS is capable of recommending and implementing process improvements related to QH products that impact customer performance, including organizing resources and reports for customer trials to improve performance.
Travel to customer sites/laboratories approximately 75%.
Job Accountabilities:
Identification and documentation of savings projects or process improvements for presentation and approval by the customer while working with site team, implementing these approved projects.
Partners with Commercial teams to ensure that financial goals are met. Helps promote shared savings programs and drives savings to meet unit cost targets.
Responsible for creating, implementing and training customers on SOPs for specific product applications to ensure efficient and effective performance.
Perform multi-site technical and sales oriented administrative duties in a manufacturing environment.
Acquires, records and analyzes process and usage data to establish baseline.
Provides input for customer presentations to justify adoption of proposed projects and to demonstrate the benefits of successfully completed proposals.
Interaction with Fluidcare as well as with customer's operations, technical personnel and other suppliers.
Assists in plant surveys and sales projects to quantify savings and process improvement opportunities, and to participate in preparation of proposals.
Working knowledge of customers processes, understands QH product portfolio, and the proper methods and conditions to achieve optimal performance.
Organizes local resources for customer trials in conjunction with Product Application Managers. Responsible for data collection and reporting of process and product performance.
Comply with all Company Policies: to include but not limited to Code of Conduct and expense reporting, etc.
Education, Experience, Skills & Competencies:
Bachelor's Degree required in Chemistry, Engineering, or any relevant business related area or minimum of 5 years related industry experience required.
Customer Focus - Dedicated to meeting customer expectations and requirements.
Results Driven - Holds self and others accountable for achieving performance objectives.
Ability to work independently and/or with minimal supervision.
Communications skills - Written, verbal and active listening.
Proficient in English - Written and spoken.
Must have basic working knowledge of Microsoft Office.
Quaker Houghton provides equal employment opportunity for all qualified candidates. Quaker Houghton does not discriminate against any candidate for employment based on race, color, religion, sex, gender, gender identity or expression, affectional or sexual orientation, pregnancy, age, creed, ancestry, national origin, citizenship, marital or domestic partnership or civil union status, veteran's status, physical/mental disability, genetic information, or any other category protected by U.S federal, state, and/or local employment law. Furthermore, Quaker Houghton is committed to providing reasonable accommodations to qualified candidates with physical and/or mental disabilities.
$60k-88k yearly est. 6d ago
Customer Service Representative
Viemed Healthcare Inc. 3.8
Customer service associate job in Memphis, TN
Essential Duties and Responsibilities: * Ensure that all orders are processed in a timely and accurate manner with the appropriate paperwork completed; all orders must be entered into the system timely with all necessary documentation included and ready for billing upon delivery (or as allowed by authoritative and governing guidelines)
* Handle inbound and outbound phone calls in a timely and professional manner; respond to inquiries and calls with proper prioritization and within reasonable timeframe; ensure that interactions are documented in the patient (customer) account within the software.
* Monitor and process faxes and other sources of orders/referrals; enter and account for each in the software and ensure response/action is taken accordingly.
* Efficiently coordinate branch transactions (deliveries, pick-ups, exchanges, returns, service, repair/maintenance) with appropriate staff (drivers, warehouse, liaisons, therapists, sales) and with patients (customers)
* Facilitate collection of patient balances for new and existing accounts; manage payment plans and recurring payments in order to produce desirable collection results for the branch.
* Contribute, both individually and as a team, to the achievement of operational, financial, and cultural performance goals for assigned branch location(s); be an advocate of management and a positive presence in the branch.
* Maintain current knowledge of and ensure compliance with company policies and procedures; stay current in medical billing practices, eligibility and insurance requirements, documentation requirements, and billing reimbursement.
* Develop and maintain working knowledge of products and services offered by the company, relevant governmental or regulatory requirements, and accreditation requirements.
* Maintain a high level of service satisfaction with patients and referral sources; maintain strong working relationships with branch staff and other employees.
* Ensure physical control and proper care of company assets, account for movement of physical assets within the software in a timely fashion.
* Maintain professional, polite, and respectful interactions with employees, patients/customers, referrals sources, vendors; maintain professional appearance with clothing, grooming, and personal hygiene.
* Responsible for performing other duties as assigned by management.
Qualifications:
* High school diploma or equivalent.
Preferred Knowledge, Skills and Abilities:
* Customerservice experience preferred.
* Relevant healthcare or medical billing experience preferred.
* Knowledge of medical billing practices, eligibility and insurance requirements, and billing reimbursement.
* Commitment to service excellence and superior performance.
* Solid verbal and written skills.
* Proper phone and email etiquette.
* Manage time effectively.
* Able to multi-task and complete all assigned tasks at quality levels and within deadlines.
* Organized and structured in carrying out responsibilities.
* Professionally postured in both behavior and physical appearance.
* Strong interpersonal and communication skills; respectful and polite in all interactions.
* Able to physically lift, carry, and move equipment.
* Efficient use of technology and software.
You will be expected to work during normal business hours, which are Monday through Friday, 8:00 a.m. - 5:00 p.m. and on-call rotations as assigned. Please note this job description is not designed to cover and/or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties and responsibilities may change at any time with or without notice.
$29k-35k yearly est. 1d ago
Retail Associate
C Memphis Tn 4.3
Customer service associate job in Memphis, TN
GENERAL PURPOSE\:
The Retail Associate is responsible for ensuring our Customers have a positive shopping experience. The Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly manner, treats fellow Associates with respect, efficiently follows all company best practice standards as outlined in all work centers, and ensures proper merchandise presentation. The Retail Associate is expected to be engaged in these tasks as assigned during all working hours, and will be expected to perform a range of functions in all areas of the Store as business needs require. The Associate may be requested to perform additional tasks in specific situations, if performance of these tasks will help achieve our Customerservice and operational goals.
ESSENTIAL FUNCTIONS:
Understands that safety is the number one priority and practices safe behaviors in everything they do.
Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone. Maintains clutter free, clear egress to emergency exits. Immediately corrects or reports any unsafe conditions or practices to Store Leadership.
Treats all Customers and Associates with respect and courtesy; is friendly and professional at all times. Recognizes fellow Associates using Company recognition programs.
Assists Customers in any way necessary - is register-trained, assists Customers with merchandise, and answers Customer questions in a polite and knowledgeable manner. Greets all Customers by making eye contact, smiling and saying “hello” throughout the Store as well as saying “thank you” with every register transaction.
Provides prompt and efficient responses to Customers at all times. Responds to CustomerService calls immediately. Handles all Customer issues in a courteous and helpful way, calling a member of the Store Leadership when needed.
Represents and supports the Company brand at all times.
Maintains a professional appearance, and adheres to the Company dress code at all times.
Performs daily assigned sizing and recovery per company best practice to ensure a neat, clean and organized store that is well-maintained and efficiently merchandised to standards.
Expedites newly received merchandise receipts to the sales floor with a sense of urgency, merchandising all items per company best practice to the monthly presentation guidelines and maintaining merchandise/brand name familiarity within departments to assist Customers.
Understands the Loss Prevention Awareness program, the Shortage Highway, the Store Protection Specialist (SPS) position (where applicable), and merchandise protection standards.
As a representative of Ross Inc., demonstrates integrity and honesty in all interactions with Associates and Customers. Safeguards confidential information, cash and credit card information, and merchandise.
Follows all Mark-Out-of-Stock (MOS) policies, including the identification of MOS merchandise, proper processing of each piece and the notification of Store Leadership to review and approve all disposals.
Follows all policies and procedures concerning cash, check, charge card and refund transactions, voids and offline procedures. Maintains a high level of awareness and accuracy when handling bankable tenders.
Demonstrates a sense of urgency to efficiently perform their role. Maximizes productivity by executing all Store best practices and minimizing steps and touches in their work flow.
COMPETENCIES:
Manages Work Processes
Business Acumen
Plans, Aligns & Prioritizes
Builds Talent
Collaborates
Leading by Example
Communicates Effectively
Ensures Accountability & Execution
QUALIFICATIONS AND SPECIAL SKILLS REQUIRED:
Effectively communicate with Customers, Associates and Store Leadership in a friendly, respectful, cooperative and pleasant manner.
Ability to perform basic mathematical calculations commonly used in retail environments.
PHYSICAL REQUIREMENTS/ADA:
Ability to use all Store equipment, including PDTs, registers and PC as required.
Ability to spend up to 100% of working time standing, walking, and moving around the Store.
Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
Ability to occasionally push, pull and lift more than 25 pounds.
Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies.
Certain assignments may require other qualifications and skills.
Associates who work Stockroom shifts\: Ability to regularly push, pull and lift more than 20 pounds.
SUPERVISORY RESPONSIBILITIES:
None
DISCLAIMER
This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.
Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.
$25k-30k yearly est. Auto-Apply 60d+ ago
Business Services Specialist BO
Campbell Clinic Pc 4.2
Customer service associate job in Germantown, TN
Provides positive customer interface, obtains and enters in computer all information needed for patients seen in the Clinic to ensure accurate billing.
Essential Functions Statement(s)
Greets visitors and patients to determine their needs and directs them accordingly
Collects appropriate documentation from patient and enters into PM system
Collects copay, coinsurance or other balances owed on account
Prints billing slip for physician to mark services performed
Schedules follow-up appointments and cancels patient appointments due to no show
Enters charges same day of service
Codes diagnosis
Reconciles payments daily
Ensures that claims are in drop status at charge entry
Maintains cash drawer for making change and balances it daily
Verifies that all billing slips are submitted at the end of the day
Prints appropriate registration forms from medical record system for future appointments
Obtains precertification
Performs other duties as assigned
POSITION QUALIFICATIONS
Competency Statement(s)
Accountability - Ability to accept responsibility and account for his/her actions.
Accuracy - Ability to perform work accurately and thoroughly.
Assertiveness - Ability to act in a self-confident manner to facilitate completion of a work assignment or to defend a position or idea.
Communication, Oral - Ability to communicate effectively with others using the spoken word.
Communication, Written - Ability to communicate in writing clearly and concisely.
Customer Oriented - Ability to take care of the customers' needs while following company procedures.
Detail Oriented - Ability to pay attention to the minute details of a project or task.
Friendly - Ability to exhibit a cheerful demeanor toward others.
Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace.
SKILLS & ABILITIES
Education: High School Graduate or General Education Degree (GED)
Experience: Previous customerservice experience required. Experience in the operations of a physician's office is preferred.
Computer Skills: Must be computer literate. Basic computer skills required. Must be able to type.
Campbell Clinic Benefit Summary:
Campbell Clinic offers a lucrative benefit package to support employees and their families.
Medical / Dental / Vision Insurance
HRA Option
Flexible Spending Account
Basic Life Insurance
Voluntary Life Insurance Option
Long-Term Disability
Voluntary Short-Term Disability
Accident Insurance
Critical Illness Insurance
401(k) Plan Matching + Profit Sharing
Employee Assistance Program
Paid Time Off
8 Paid Holidays
Equal Opportunity Employer/Veterans/Disabled
$29k-38k yearly est. Auto-Apply 53d ago
Customer Experience Lead-Saddle Creek
Victoria's Secret 4.1
Customer service associate job in Germantown, TN
A Victoria's Secret & Co Customer Experience Lead is a values-based leader who delivers exceptional customer and associate experiences to drive and grow top-line sales. Based on store volume, this role reports to either the Store Manager or the Customer Experience Manager.
Primary Responsibility:
The Customer Experience Lead is primarily responsible for driving and growing top-line sales by selling, leading and directing associates on the sales floor, and coaching associates in the moment. In addition, the Customer Experience Lead supports operational excellence through maintaining visual standards, payroll management, and merchandise availability. The Customer Experience Lead is expected to act as a front-line supervisor responsible for assigning work and providing direction to non-supervisory associates.
All Store Leadership Team responsibilities include:
* Leading and demonstrating company values within the store.
* Delivering exceptional customer experiences in the role of the Head Coach through coaching, zoning, team selling and personally selling.
* Conducting associate observations and associate coaching.
* Displaying an understanding of all associate roles and ensuring all roles work for the good of the team and the customer.
* Linking results to behaviors and actions to drive top-line sales.
* Independently managing labor hours within the store to drive top-line sales and profit.
* Owning the overall appearance and presentation of brand by maintaining visual merchandising standards.
* Collaborating with Sales Leadership Teams to ensure seamless communication and execution of required actions of the brand.
* Demonstrating and leading company policy and procedures.
* Additional duties as assigned, including but not limited to: Floorset mapping and execution, Product launch support, onboarding, and shipment processing.
* This role requires the ability to lift and carry up to 40 pounds, as well as frequent bending, stretching, walking and prolonged standing as part of your daily tasks.
Click here for benefit details related to this position.
Minimum Salary: $16.25
Maximum Salary: $20.50
VS&Co provides a range of compensation for this role as shown. Your actual salary will be determined by a number of factors, including: your specific skills and experience, geographic region, or other relevant factors.
Qualifications
* Passion for Victoria's Secret Brand.
* Demonstrates excellent merchandising skills.
* Experience reviewing business reports and insights and taking immediate and deliberate action to achieve results.
* A sense of self-awareness with an interest in seeking feedback to improve and develop.
* Ability to monitor/track progress and incorporate feedback into decision-making.
* Experience with influencing cross-functional partners in informal and formal settings to get things done.
* Ability to work nights, weekends, and a flexible schedule.
* Ability to stand for long periods and frequently bend, kneel, and lift.
* Ability to use technology (headsets, mobile devices, computers).
* 1 year of retail experience preferred.
* Experience directing other individuals in the performance of their job duties preferred.
We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws. Please see links: California Fair Chance Act, Los Angeles Fair Chance Initiative for Hiring Ordinance, Philadelphia Fair Chance Law, San Francisco Fair Chance Ordinance, Los Angeles County Fair Chance Ordinance.
An equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual's race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status or any other protected category recognized by state, federal or local laws. We only hire individuals authorized for employment in the United States.
$16.3-20.5 hourly 1d ago
Sales and Service Associate
Perfecto Staffing 4.4
Customer service associate job in Memphis, TN
CustomerService Results and Responsibilities:
1. Answers incoming telephone calls and greets customers who walk in the store. Handles
multiple customers and customer requests simultaneously while maintaining a friendly and
professional manner.
2. Assists customers in making product selections by asking questions and actively listening to
identify customer needs. Assists with system or product troubleshooting and answering
technical questions. Identifies alternate or substitute products to meet customer needs.
3. Researches and sources product for customers using a variety of tools, including point-of-sale computer system, catalogs, websites, JXI, and industry and store contacts .
4. Enters sales orders into point-of-sale computer system for invoicing or cash payments.
Processes customer returns and warranties following company guidelines.
5. Follows up promptly on all customer requests for information, quotes, alternative parts and
delivery dates. Proactively communicates with customers about any expected delays or
issues with their order.
6. Develops good working relationships and rapport with customers. Greets regular customers
by name.
7. Maintains the highest standards in cleanliness and appearance of the showroom through
stocking shelves, housekeeping, creating displays, etc.
8. Resolves customer complaints and disputes in a timely, professional manner that
balances customer requests with business needs.
9. Follows company pricing and credit guidelines
Sales Results and Responsibilities:
1. Prepares and issues sales quotes following company guidelines. Follows up on quotes to
secure sales.
2. Educates customers/prospects re: the variety of products available for sale and the
benefits of shopping at Johnstone Supply
3. Increases customer satisfaction and store profitability by proactively recommending
additional items a customer might need and promotions that might interest them.
4. Uncovers and communicates sales lead information to outside sales staff and
management.
5. Promotes surplus, sale, discounted and obsolete inventory to customers in order to maintain
proper inventory levels. Communicates unexpected increases or decreases in product
demand and inventory to purchasing or management.
General Results Responsibilities:
1. Maintains knowledge of new and existing products and inventory by participating in
training, studying Johnstone and industry catalogs and web sites, and seeking knowledge
from experienced staff members and factory reps.
2. Assists in receiving, shipping and general warehouse duties.
3. Is organized and orderly maintaining appropriate records.
4. Completes all transactions and necessary paperwork accurately and in a timely manner.
Johnstone Supply believes that each employees contribution should not be limited by the assigned
responsibilities. Therefore, it is expected that each employee will offer his/her services wherever
and whenever necessary to ensure the success of our endeavors.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and Experience:
Required: High School Diploma or G.E.D and minimum of two years related experience
and/or training in the HVAC/R industry; OR equivalent combination of education and
experience.
Preferred: The above plus 2 years experience as a Sales and ServiceAssociate in the
HVAC/R or similar industry.
Job-Specific Knowledge, Skills & Abilities
Ability to provide consistent, professional customerservice.
Ability to multi-task and maintain focus while prioritizing the needs of several customers
at once.
Problem-solving skills: listening to, interpreting, and meeting the needs of others;
diagnosing and rectifying problems.
Demonstrated understanding and application of effective sales strategies and techniques.
Skill in building long term customer relationships.
Ability to maintain a positive and friendly demeanor.
General knowledge of HVACR products, concepts and the industry as a whole.
Skill in proactively communicating (both verbal and written) to establish mutual respect
and understanding.
Math skills, including ability to: add, subtract, multiply, divide; and calculate margins,
discounts and percentages.
Skill in using point-of-sale computer systems to locate information and process
transactions.
Skill in using web-based tools to research product and information.
Ability to work productively in teams with a wide range of people.
Ability to work independently with minimal direction.
Ability to follow written instructions and documented procedures.
Expected Work Behaviors:
Keeps the company's best interest in mind when considering or addressing issues.
Dedication to attending work and work-related functions prepared and on time.
Maintains a professional personal appearance.
Physical Demands & Work Environment:
The physical demands and work environment characteristics described here are representative of
those an employee encounters while performing the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities to perform the essential
functions.
Physical: While performing the duties of this job, the employee is required to stand and walk on
a hard surface for the majority of the workday. The employee is regularly required to reach with
hands and arms, climb and balance; stoop, kneel, crouch, or crawl. The employee is frequently
required to lift and carry and/or move up to 50 pounds, and occasionally required to lift up to 70
pounds. Specific vision abilities required by this job include close vision, color vision, depth
perception, and ability to adjust focus. The ability to speak and hear sufficiently to provide
customerservice is required.
Store Environment: Medium to large store with shelves and bins, most work is performed with
telephone, material handling equipment, computer, fax, printer and in some cases an RF scanner.
Package Details
$54k-96k yearly est. 60d+ ago
Retail Associate
South East Memphis Tn 3.7
Customer service associate job in Memphis, TN
GENERAL PURPOSE\:
The Retail Associate is responsible for ensuring our Customers have a positive shopping experience. The Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly manner, treats fellow Associates with respect, efficiently follows all company best practice standards as outlined in all work centers, and ensures proper merchandise presentation. The Retail Associate is expected to be engaged in these tasks as assigned during all working hours, and will be expected to perform a range of functions in all areas of the Store as business needs require. The Associate may be requested to perform additional tasks in specific situations, if performance of these tasks will help achieve our Customerservice and operational goals.
ESSENTIAL FUNCTIONS:
Understands that safety is the number one priority and practices safe behaviors in everything they do.
Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone. Maintains clutter free, clear egress to emergency exits. Immediately corrects or reports any unsafe conditions or practices to Store Leadership.
Treats all Customers and Associates with respect and courtesy; is friendly and professional at all times. Recognizes fellow Associates using Company recognition programs.
Assists Customers in any way necessary - is register-trained, assists Customers with merchandise, and answers Customer questions in a polite and knowledgeable manner. Greets all Customers by making eye contact, smiling and saying “hello” throughout the Store as well as saying “thank you” with every register transaction.
Provides prompt and efficient responses to Customers at all times. Responds to CustomerService calls immediately. Handles all Customer issues in a courteous and helpful way, calling a member of the Store Leadership when needed.
Represents and supports the Company brand at all times.
Maintains a professional appearance, and adheres to the Company dress code at all times.
Performs daily assigned sizing and recovery per company best practice to ensure a neat, clean and organized store that is well-maintained and efficiently merchandised to standards.
Expedites newly received merchandise receipts to the sales floor with a sense of urgency, merchandising all items per company best practice to the monthly presentation guidelines and maintaining merchandise/brand name familiarity within departments to assist Customers.
Understands the Loss Prevention Awareness program, the Shortage Highway, the Store Protection Specialist (SPS) position (where applicable), and merchandise protection standards.
As a representative of Ross Inc., demonstrates integrity and honesty in all interactions with Associates and Customers. Safeguards confidential information, cash and credit card information, and merchandise.
Follows all Mark-Out-of-Stock (MOS) policies, including the identification of MOS merchandise, proper processing of each piece and the notification of Store Leadership to review and approve all disposals.
Follows all policies and procedures concerning cash, check, charge card and refund transactions, voids and offline procedures. Maintains a high level of awareness and accuracy when handling bankable tenders.
Demonstrates a sense of urgency to efficiently perform their role. Maximizes productivity by executing all Store best practices and minimizing steps and touches in their work flow.
COMPETENCIES:
Manages Work Processes
Business Acumen
Plans, Aligns & Prioritizes
Builds Talent
Collaborates
Leading by Example
Communicates Effectively
Ensures Accountability & Execution
QUALIFICATIONS AND SPECIAL SKILLS REQUIRED:
Effectively communicate with Customers, Associates and Store Leadership in a friendly, respectful, cooperative and pleasant manner.
Ability to perform basic mathematical calculations commonly used in retail environments.
PHYSICAL REQUIREMENTS/ADA:
Ability to use all Store equipment, including PDTs, registers and PC as required.
Ability to spend up to 100% of working time standing, walking, and moving around the Store.
Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
Ability to occasionally push, pull and lift more than 25 pounds.
Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies.
Certain assignments may require other qualifications and skills.
Associates who work Stockroom shifts\: Ability to regularly push, pull and lift more than 20 pounds.
SUPERVISORY RESPONSIBILITIES:
None
DISCLAIMER
This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.
Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.
$24k-31k yearly est. Auto-Apply 60d+ ago
Customer Relations Specialist
Gossett Motor Cars 3.9
Customer service associate job in Memphis, TN
GOSSETT MOTOR CARS
One of the largest privately owned Automotive Dealer Groups in West Tennessee is expanding its line of franchises and is seeking a professional individual to become part of the automotive industry. We are searching for an individual with a positive attitude. We will provide the tools to succeed in a fast-paced workforce and additional opportunities.
JOB SUMMARY
We are currently seeking a Customer Relations Specialist to join our team.
We have one of the BEST COMPENSATION PLANS IN THE MARKET WITH A HOURLY RATE AND VERY AGGRESSIVE COMMISSION STRUCTURE. This position will be handling calls and leads for 13 new car franchises.
Responsibilities
Answer incoming sales calls
Schedule appointments
Communicate with callers in a professional, friendly, and efficient manner
Provide basic information to callers who have general inquiries
Respond to all sales leads on time
Handle customers with integrity and poise and refer incoming calls to the appropriate individual for further assistance
Become an automotive product expert
Qualifications
Excellent communication and organizational skills
Experience using Microsoft Office suite
Ability to work effectively with customers and employees while handling multiple tasks simultaneously
Gossett Motor Cars Benefits:
Team-oriented environment
Advancement opportunities
Affordable Medical Plan
Paid vacation (3 weeks)
Employee car purchase program
On-site mobile health clinic
$30k-47k yearly est. Auto-Apply 60d+ ago
Licensed Insurance Customer Service
Kacky Kortenber-State Farm Agency
Customer service associate job in Memphis, TN
Job Description
Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Licensed CustomerService Representative - State Farm Agent Team Member. Active Property and Casualty license is required.
We seek an licensed energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. Only candidates who meet the following criteria will be considered for this role:
1. Must have an active Property and Casualty insurance license. 2. Must be able to make the commute to our agency location in Memphis, TN. This is an in-office position.
Responsibilities include but not limited to:
Establish customer relationships and follow up with customers, as needed
Provide prompt, accurate, and friendly customerservice. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
Use a customer-focused, needs-based review process to educate customers about insurance options
Maintain a strong work ethic with a total commitment to success each and every day
As an Agent Team Member, you will receive...
Base Salary
Paid Time Off (vacation and personal/sick days)
Valuable experience
Growth potential/Opportunity for advancement within my office
Requirements
Property & Casualty license (required)
Life and Health license (required)
Excellent interpersonal skills
Excellent communication skills - written, verbal and listening
People-oriented
Organizational skills
Self-motivated
Detail oriented
Proactive in problem solving
Dedicated to customerservice
Able to learn computer functions
Pride in getting work done accurately and timely
Ability to work in a team environment
Ability to multi-task
Provide timely and thorough activity reports to agent
Selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing education
If you are motivated to succeed and can see yourself in this role, please submit your resume. We will follow up with you on the next steps in the interview process.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.
$28k-40k yearly est. 8d ago
Customer Service Representative
Fastsigns 4.1
Customer service associate job in Memphis, TN
Do your friends and co-workers refer to you as a people person? Have friends or people told you or suggested you go into sales? Do you enjoy working with people? Do you enjoy helping people solve problems by offering advice and consultation? Are you looking for a job that offers constant learning, skills growth and a career path? If so we are looking for employees just like you in the ever-changing Sign Industry.
As a FASTSIGNS CustomerService Representative, you will be the initial contact with current customers as well as prospective customers in our FASTSIGNS Center. You will work with customers in numerous ways such as email, telephone, in-person and at their place of business. You will be working to build long-lasting relationships by turning prospects into customers and then into long term clients.
The sign industry is ever changing and dynamic. All you have to do is look all around and you'll see there are signs of all types everywhere. You will never be bored working in the sign industry as even the smallest of jobs up to very large projects are unique and highly customized.
FASTSIGNS is the franchise industry leader with over 700 locations in many countries worldwide. Working for FASTSIGNS will allow you to grow your personal and business skills. At FASTSIGNS we pride ourselves on the best customerservice in the Sign Industry and to prove it we survey our customers to ensure we constantly improve our service.
Our ideal candidate for this position is someone who is outgoing, responsive, eager to learn and has the ability to build relationships. Great listening skills, documentation and organization are highly valued in candidates for this position. You will learn to prepare estimates, implement work orders and ensure timely delivery of finished orders. You will be involved in daily team meetings, execute business and marketing plans and be intimately involved in the success of the FASTSIGNS Center.
We are not just looking for just anyone to fill this position, we are looking for someone that believes they are the best! If you think you have what it takes to be successful in this dynamic industry we encourage you to apply. Are you that person?
At FASTSIGNS, every day is unique and presents exciting opportunities, including new ways to use your talent and grow your skills. We have a large network of independently owned locations - both locally and internationally - who offer competitive pay and ongoing training opportunities.
Are you ready to plan for your future? Discover your next career. Make your statement.
Learn more by exploring the positions offered by FASTSIGNS centers.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.
$26k-32k yearly est. Auto-Apply 60d+ ago
Customer Sales and Service Representative
DTS Fluid Power 3.6
Customer service associate job in Memphis, TN
We are the world's largest Fluid Power Distributor and we are looking to hire a Customer Sales & Service Representative to add to our team! Our company culture is friendly, fun with healthy competition and rewards. Applied Industrial Technologies offers integrity, inclusion, and career advancement. Individual contributorship and ideas are encouraged and welcomed.
As a member of the Applied Fluid Power Network, you will help customers get the parts they need, interacting extensively with them to clarify their needs, research and recommend parts, provide quotes, and take orders. You will provide sales support and service to original equipment manufacturers (OEMs), industrial companies, engineering firms, heavy equipment customers, etc. where fluid power is utilized. While the majority of your interactions will take place over the phone, this is not a call center environment, but rather a service and parts center.
Why join us?
There is a reason we have been named a Best Workplace multiple times. For all that you bring to your work, you'll receive the rewards and resources you need to feel fulfilled both professionally and personally. So, in addition to competitive pay and all the benefits you'd expect from an industry leader (401K, insurance, time off, etc.) we also provide:
A LASTING CAREER - Career path for this role is moving up to a sales or management career.
Professional development and training
Great work/life balance
What you'll do:
This isn't a typical call center role. Our guiding principle of taking care of the customer allows you to do far more than just field complaints. You will act as an inside sales partner and provide our customers with assistance to a wide variety of questions and problems and will build ongoing business relationships with our customers. You will also occasionally do some hands-on work that will require mechanical aptitude - (don't worry, as long as you don't feel overwhelmed at assembling furniture, that's enough of an aptitude for us to teach you.)
Requirements:
6 months + of customerservice, call center or inside sales experience
High school diploma or equivalent
Excellent interpersonal and communication abilities
Solid organizational skills, including the ability to manage multiple competing priorities
Apply now for our industrial customerservice rep role and watch your ideas and input drive what's next for our business.
Founded in 1923, Applied Industrial Technologies (NYSE: AIT) is a leading value-added distributor and technical solutions provider of industrial motion, fluid power, flow control, automation technologies, and related maintenance supplies. Our leading brands, specialized services, and comprehensive knowledge serve MRO and OEM end users in virtually all industrial markets through our multi-channel capabilities that provide choice, convenience, and expertise.
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, gender, sexual orientation, age, disability, protected veteran status, marital status, medical condition or any other characteristic protected by law.
$35k-48k yearly est. Auto-Apply 60d+ ago
Customer Service Associate
Variety Stores LLC
Customer service associate job in Memphis, TN
Job Description
As a Roses/Roses Express CustomerServiceAssociate you will be responsible for providing excellent customerservice to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise. Other duties may include unloading trucks, processing freight, recovering merchandise and stocking shelves.
Duties and Responsibilities:
• Provides customer engagement in positive and approachable manner.
• Assists in maintaining a clean, well-stocked store for customers during their shopping experience.
• Helps in the unloading of merchandise from delivery trucks, organizes merchandise, and transports merchandise from stockroom to sales floor.
• Independently stocks shelves and recovers merchandise in the store.
• Accurately handles customer funds and processes transactions using the POS system.
• Remains constantly aware of customer activity to ensure a safe and secure shopping environment.
• Performs all other duties as assigned in order to maintain an effective and profitable store operation.
Position Requirements:
Education: Prefer completion of high school or equivalent. Ability to follow directives and interpret retail operational documents as assigned.
Experience: Prefer experience working in retail, hotel, restaurant, grocery or drug store environments.
Physical Requirements: Ability to regularly lift up to 40lbs. (and occasionally, up to 55 lbs.) from floor level to above shoulder height; must be able to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling and repetitive lifting, with or without reasonable accommodation.
Availability: Ability to work flexible, full-time schedule or part-time to include days, evenings, weekends and holidays.
Skills and Competencies: Customer Focus, Developing Potential, Results Driven, Strong Organizational Skills, Communication Skills, Problem Solving/Decision Making, Job Knowledge and Relationship Management.
Working Conditions
Retail store environment where extended periods of standing are required
Retail store stockroom environment subject to fluctuations in temperature
Frequent lifting and maneuvering of merchandise and displays.
Exposure to dust and extreme temperatures while unloading trailers.
Scheduled work hours may vary, including evenings and weekends.
Occasional use of ladders is required.
$23k-31k yearly est. 18d ago
Service Employee
First Student 4.7
Customer service associate job in Memphis, TN
First for a reason:
At First Student, we are a family of 60,000+ employees who take pride in safely transporting more than 5 million students and passengers to and from their destinations each day! Our family of brands include Transco, Total Transportation, Maggies Paratransit, and GVC II. Our employees are at the forefront of safety and innovation; they create and implement the most advanced training and technology the transportation industry has to offer.
Service Employee The Service Employer maintains and fuels all school buses, activity, and commercial buses in conjunction with First Student's Maintenance Department: dispenses fuel, checks oil, maintains accurate stick and meter readings, stocks required supplies and equipment, and coordinates the flow of buses to ensure safe operation. Performs light maintenance as necessary to buildings and grounds. As a Service Employee, your major responsibilities will be to: • Opens the gates to the lot and checks bus parking areas to ensure all can be dispatched in a timely manner. Re-positions any buses that may impede the traffic in the yard • Maintains accurate records and completes Bulk Fuel Receiving Report, Fuel Variance Report, Closing Month-end Report and Meter Calibration Report • Notifies the Location Manager or designee when a fuel delivery is required and ensures that accurate stick readings are taken before and after delivery • Checks and fills the oil, antifreeze, power steering, transmission fluid, brake fluid, windshield washer fluid and belts on buses being fueled • Performs light interior and exterior maintenance on buses as required • Performs any other management requests or directives as requested At First Student, each individual plays an integral part of the communities they serve. We care as much about you as we do our students and that is why we are Proud & Excited to offer the following: • Tremendous Career Advancement Opportunities • Competitive Wages Service Employee Requirements: • High school diploma or GED equivalent • Knowledge of bus maintenance • Ability to learn maintenance skills. • Subject to DOT drug testing and physical. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including marijuana, for any reason.
In the state of Washington, all technician and driving positions, including but not limited to van drivers and any other position requiring employees to drive a company-owned vehicle, are considered safety-sensitive and are therefore subject to drug and alcohol testing, including cannabis.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Ordinance, and any other fair chance law. Philadelphia's Fair Criminal Record Screening Standards Ordinance Poster is at this link or upon request https://www.phila.gov/media/20**********47/Fair-Chance-Hiring-law-poster.pdf.
$24k-29k yearly est. Auto-Apply 49d ago
Customer Sales and Service Representative
Charles Skipper-Farmers Insurance Agency
Customer service associate job in Memphis, TN
Job Description
A Farmers Insurance Customer Sales and Service Representative provides customer support by answering inquiries, resolving issues, and managing accounts, while also generating sales by providing quotes, cross-selling products, and asking for referrals. Key responsibilities include handling a variety of customer interactions via phone and email, documenting records, maintaining product knowledge, and meeting sales goals.
Benefits
Annual Base Salary + Commission + Bonus Opportunities
Paid Time Off (PTO)
Dental Insurance
Vision Insurance
Life Insurance
Hands on Training
Mon-Fri Schedule
Career Growth Opportunities
Responsibilities
Meet new business production goals and objectives as established.
Develop insurance quotes, make sales presentations, and close sales.
Develop ongoing networking relationships with Real Estate Agents, Mortgage Lenders, Title Companies, Auto Dealers, etc.
Process customer policy change requests.
Secure all Trailing Documents from customers.
Complete Evidence of Insurance requests.
Develop new Financial Services opportunities.
Take premium payments from customers.
Thoroughly understand and follow all underwriting, rating and compliance requirements.
Maintain knowledge of new products and services.
Prospecting and generating new business through leads & referral sources.
Provide exceptional customerservice and support.
Develop and maintain client relationships.
Requirements
Possess an upbeat, positive and enthusiastic attitude.
Be a great self-starter with a sense of urgency.
Proficiency to multi-task, follow-thru and follow-up.
Exceptional Business Writing and Editing Skills.
Problem-Solving Capabilities.
Works well with other employees and is a team player with a positive attitude.
A Property & Casualty insurance license is required.
A Life & Health Insurance license is required.
Strong work ethic and leadership skills.
$31k-43k yearly est. 8d ago
Custom Cabinet Sales Rep.
Kitchen Refresh
Customer service associate job in Memphis, TN
We are seeking a custom cabinet sales representative to become a Kitchen Refresh franchisee focusing on a kitchen remodeling alternative to painting or full replacement of kitchen cabinets. The franchisee owner-operator would be responsible for a territory in the Memphis area.
Job Requirements:
Conduct prompt and professional communication with leads and clients
Perform in-home, design studio, and virtual consultations
Deliver estimate at time of consultation using Quickbooks
Able to convey kitchen remodel expertise, handle objections, and ask for order at time of consultation
Identify and create working relationships with a finish carpenter and painter
Coordinate with finish carpenter contractor for cabinet door and drawer front measuring for product orders, as well as door and drawer front, drawer box, cabinet box, crown moulding, and related installations and work
Coordinate with painter for painting of only the cabinet boxes
Follow proven marketing, sales, and installation processes
Must have a valid driver's license
Must be able to communicate effectively in English
As a Kitchen Refresh franchisee, you would be buying into the Kitchen Refresh kitchen remodeling system and would be responsible for serving and maintaining a defined territory. Kitchen Refresh franchises are independently owned and operated. The hourly wage range is an estimate based on profit rates of product sales relative to time spent on business. Actual pay rate may be more or less depending on how closely you follow the systems and other factors. Franchisees can also earn additional profits on upsell and cross sale opportunities.
Full-time
$150.00 per hour
Monday to Friday
Driver's License (Required)
$31k-43k yearly est. 60d+ ago
Customer Service Coordinator Float Pool
Baptist Anderson and Meridian
Customer service associate job in Memphis, TN
Promotes a high level of customer satisfaction during patient interactions, requiring knowledge of departmental and corporate policies and procedures. Maintains accurate and timely billing information, processes appointments, and daily reconciles charge and payment entries and bank deposit. Incumbents are subject to overtime and callback as required. Performs other duties as assigned.
Responsibilities
Verifies insurance, communicates regularly with carriers and other regulatory agencies for reimbursement purposes.
Performs daily and monthly close out procedures for internal controls and cash balancing.
Maintains working knowledge of insurance co-pays and deductible, and workman's compensation protocols to ensure accurate and compliant billing information.
Promotes customer satisfaction while maintaining a positive, professional manner in both verbal and nonverbal communication.
Possesses comprehensive knowledge of corporate policies and procedures as they relate to clinic operations.
Answers telephones, takes and directs messages on a timely basis according to the direction and location appropriate to maintain continuous work flow.
Maintains an organized and efficient work environment by keeping files and records neat and orderly to promote a smooth work flow and to ensure confidentiality.
Coordinates resources necessary to input accurate data, both demographic and medical, collect appropriate fees at time of service and assist patient with financial counseling when appropriate.
Carries out all other duties assigned by the Clinic Manager in a timely manner.
Completes assigned goals.
Specifications
Experience
Minimum Required
Preferred/Desired
One year's current experience with insurance billing and/or medical collection and medical terminology.
Education
Minimum Required
Skill in communicating clearly and effectively using standard English in written, oral and verbal format to achieve high productivity and efficiency. Skill to write legibly and record information accurately as necessary to perform job duties.
Preferred/Desired
Collegiate or medical trade completion. Associates Degree
Training
Minimum Required
Preferred/Desired
Special Skills
Minimum Required
Type 30 wpm, 10 key experience, Excellent customer relations skills. Basic knowledge of Windows applications. Current knowledge of medical terminology.
Preferred/Desired
Proficient with 10-key.
Licensure
None
Minimum Required
Preferred/Desired
$23k-31k yearly est. Auto-Apply 40d ago
Customer Service Trainee
Veteran Marketing Group
Customer service associate job in Memphis, TN
At Veteran Marketing Group, our goal is to provide future Managers with the tools and experience necessary to jump-start their career. You will learn from the country's most respected trainers, how to navigate business relationships, manage a team of peers, and secure continued positive client interactions.
The object of the Management Trainee role is to help build on our current systems and techniques, in order to run successful sales and marketing teams. We welcome a collaboration of ideas and market research that will extend company outreach, target specific consumers, and ultimately drive revenue.
Basic responsibilities:
Working with Management to integrate PR campaigns with customer promotions
Presenting products and services in direct meetings with consumers
Process internal requests from management to support the sales team
Maintain an internal database for point of sale systems and add new locations
Contributing to the daily growth and development of our company
Skills & Must-Haves:
Excellent analytical and presentation skills and able to multitask
Effectively balance strategic thinking and execution in a fast-paced environment
Self-confident and outgoing personality
Entrepreneurial attitude and ability to think outside the box
Knowledge of multiple social media outlets to increase the visibility of the organization
Apply if you are:
Obsessed with being a brand influencer and market leader
Psyched about getting paid to do something you love
Incredibly organized, detail-oriented
A fun addition to our small (but growing!) team
Excited about building the culture of our startup
Eager to learn - you are the type of person who brings us new ideas and keeps the company curious
Those with experience in the following categories tend to do well in this role: Sales, Marketing, CustomerService, Retail, Restaurant, Teamwork, Training, Campaigns, Leadership, Communication, Outreach, Advertising, Sports, Teaching, Entrepreneurship, Customer Acquisitions, Business, Internship, Clients, Team Sports, Advertising.
How much does a customer service associate earn in Memphis, TN?
The average customer service associate in Memphis, TN earns between $20,000 and $36,000 annually. This compares to the national average customer service associate range of $24,000 to $40,000.
Average customer service associate salary in Memphis, TN
$27,000
What are the biggest employers of Customer Service Associates in Memphis, TN?
The biggest employers of Customer Service Associates in Memphis, TN are: