Service Advisor - Truck Care
Customer Service Associate Job In Grand Ledge, MI
Benefits:
* Fuel Your Growth with Love's - company funded tuition assistance program * Paid Time Off * Flexible Scheduling * 401(k) - 100% match up to 5% * Medical/Dental/Vision Insurance after 30-days * Competitive Pay * Career Development * Quarterly Bonus Program * Hiring Immediately
Welcome to Love's!
Service Advisors drive sales success in our Truck Care facilities through salesmanship, leadership, and customer service. Service Advisors are key members of management, combining technical and managerial skills to lead service centers and progress towards becoming a Truck Care General Manager. We are seeking a customer-oriented Service Advisor to be the primary contact between customers and the sales department.
FUNCTIONS:
Maintain a safe and clean facility.
Greet customers, address vehicle service needs, and document issues.
Provide detailed repair cost estimates, sales promotions, obtain necessary approvals and payments.
Keep customers updated on vehicle status and provide comprehensive explanations of completed work. Handle customer complaints and resolve concerns.
EXPERIENCE:
Experience: 6 months in customer service or sales preferred.
Requirements: Valid driver's license with clean safety record, pass drug screening and medical exam as per regulations.
SKILLS AND DEMANDS:
Excellent communication and interpersonal skills with a customer satisfaction focus.
Exceptional customer service, positive rapport building, expert salesmanship, and ensuring satisfaction by managing operations and employee-vehicle deployment.
Strong organizational and multitasking abilities with attention to detail.
Effective teamwork skills.
Physical Demands: Regular talking and hearing. Active involvement requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing. Frequent lifting/moving of items over 75 pounds.
Our Culture
Come see why Love's Travel Stops and Country Stores was recognized by Indeed as the winner of the Better Work Award in 2023.
Love's Travel Stops and Country Stores is an Equal Opportunity Employer. Veterans encouraged to apply.
Love's has been fueling customers' journeys since 1964. Innovation and perseverance continue to lead the way for the family-owned and -operated business headquartered in Oklahoma City with more than 40,000 team members in North America and Europe. The company's core business is travel stops and convenience stores with more than 630 locations in 42 states. Love's continues its commitment to offer products and services that provide value for professional drivers, fleets, four-wheel customers, RVers, alternative fuel and wholesale fuel customers. Giving back to communities Love's serves and maintaining an inclusive and diverse workplace are hallmarks of the company's award-winning culture.
The Love's Family of Companies includes:
Gemini Motor Transport, one of the industry's safest trucking fleets.
Speedco and Love's Truck Care, the largest oil change and preventive maintenance and total truck care network.
Musket, a rapidly growing, Houston-based commodities supplier and trader.
Trillium, a Houston-based alternative fuels expert.
TVC Pro-driver, a commercial driver's license (CDL) protection subscription service.
Customer Service Team Member - KFC
Customer Service Associate Job In Petoskey, MI
At KFC, We're here to serve EVERYONE JOY with our Original Recipe.
Do YOU go out of your way to make someone smile?
When YOU say, “Thank You”, do you mean it?
Do YOU believe that everything is possible?
Are YOU a foodie?
Do YOU take your work seriously, but not yourself?
If YES, YOU have a career waiting at KFC!
Why NLI? Great People, Top Pay & Benefits, and Job Security, with an ever-expanding company providing opportunities for advancement to make a fulfilling career
Apply for whatever reason guides you, stay for the work family you find!
At Northland Investments we don't just talk, we walk the talk. Maybe you're looking for extra cash, a reason to get out of the house, or you want to build a career but don't know where to start. We're here for all the above and we want to let you in on a "secret" - most of our District Managers, Directors, and even our President/Owner, they started as a Team Member with our Franchise! No joke, we grow from within and we're proud of it. What started with one Taco Bell in Mount Pleasant in 1987, now includes 3 states, 5 Brands, 75 restaurants, and we're not close to done. We need you to be our future Leaders!
Visit **************** or text NEWJOB to 85000 today for a position that best fits YOU
100% Free College Tuition - Western Governors University an Accredited Online University
Paid Vacation & Sick Time for All
Health Insurance Packages - Medical/Vision/Dental & Teladoc
401K with Employer Match
$$$ Daily Pay - Sometimes you're in a pinch, with us, you can work today and get paid tomorrow
Additional Tuition Scholarships and Grants available
Flexible Schedules - We can work around you!
Referral Bonus - Work with Your Friends! (if you want to) $50/referral for you and the referred
FREE meals every day you work
Paid Training including your orientation
Recognition & Incentive Programs
Annual Reviews with Raise Potential
KFC Family Hardship Fund
KFC My Change Financial Wellness Service
Education assistance FREE GED programs
Short-term disability & Life insurance
RSDS Discount Program - Cell Plans, Vacations, Apparel, and more
Fundraisers and volunteer programs
Enjoying the people! Providing friendly and accurate service to all customers as well as your teammates and managers. Key responsibilities include greeting all customers, taking orders, handling payments, and thanking customers. You will also prepare and store food ingredients, assemble food and beverages, check to make sure every order is 100% correct, and maintain a clean and safe work environment.
Team member behaviors include:
Being friendly and helpful to customers and co-workers
Meeting customer needs and taking steps to solve issues
Working well with teammates, and accepting coaching from managers
Having a clean and tidy appearance and work habits
Communicating with everyone in a friendly manner
#Talroo
Retail Store Associate
Customer Service Associate Job In Saint Clair Shores, MI
When you join Verizon
You want more out of a career. A place to share your ideas freely - even if they're daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love - driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together - lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the V Team Life.
What you'll be doing...
As a full-time Verizon Retail Sales Associate, you'll have the opportunity to grow your career with a team focused on unlocking your full potential and sales success within one of our retail stores. Here's what you can expect:
Generate retail sales by using your passion for cutting-edge technology, and exceptional customer service to expand the Verizon network.
Learn and uncover customers' needs by creating connections and asking the right questions.
Position product insights and solution recommendations to provide customers with a complete top-down sales solution.
Close sales by using phenomenal communication skills to fulfill customer needs with simple and intuitive tech solutions.
Continuously develop yourself through ongoing training and up-skill in operational functions across merchandising and inventory.
Potential to grow your customer base by placing outbound calls and sending text messages to current Verizon customers who are interested in our products and services.
Opportunities to engage with the community outside of the store to expand your loyal customer base, including at off-site Verizon sponsored events.
(Join Verizon today and be eligible for a $2,500 sign-on bonus! subject to the terms and conditions of the award)
We're hiring immediately and this isn't your average entry-level position! Whether you're early in your career or an experienced sales professional, join today and earn from $49,000 to $59,000 a year, which includes base pay and target individual-based commission. Planning to go above and beyond? Our commission program allows unlimited opportunity which could allow top earners to make an extra $10,000 or more per year in addition to the compensation range quoted earlier. Compensation varies by geography and performance.
Our comprehensive benefits (starting day one) and perks are designed to help you move forward in your career and in your life outside of Verizon. From health and well-being benefits to investment in your education and career, we've got you covered!
Best in class medical, dental, and vision
Verizon 401(k) plan with matching contributions up to 6% of eligible participant contributions to the plan, qualified student loan repayments, or a combination of both (effective January 1, 2024)
$2,500 stock grant per year, part of Verizon's Stock Together award program
Sales recognition programs that have, in the past, awarded top performers with all inclusive travel to domestic and international destinations, gifts, and other incentives
Five weeks of paid time off (vacation, holidays, personal days)
8 weeks of paid parental leave for eligible new parents (for new moms, when paired with short-term disability, this benefit provides up to 16 weeks of paid time-off)
Up to $8K per year in tuition assistance
Discounts up to 50% off on Verizon products and services
Additional employee discounts on attractions, automotive, travel and more.
Too good to be true? Hear from our Verizon Retail Team Members on what it's like to be part of a team that invests in you. From our in-person new hire experience and award-winning training programs to our inclusive culture of learning and amazing benefits, you'll be able to apply your skills while elevating your career.
What we're looking for...
You'll need to have:
High school diploma or GED.
One or more years of work experience.
Willingness to work evenings, weekends, and holidays (you'll know your schedule four weeks in advance).
Openness to pick up additional shifts and earn more income, typically during the summer months, November through December, and/or during peak vacation periods.
Even better if you have one or more of the following:
Experience working in a commission-based environment.
Demonstrated sales experience communicating with customers to find solutions.
Customer service experience.
If Verizon and this role sound like a fit for you, we encourage you to apply even if you don't meet every “even better” qualification listed above.
After you apply…
You may be required to take an assessment. It takes about 20 minutes to complete. If you're selected to move forward, one of our recruiters will reach out to tell you more about the role and answer your questions.
Where you'll be working In this worksite-based role, you'll work onsite at a defined location(s).Scheduled Weekly Hours40Equal Employment Opportunity
We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.
P/C Customer Service Trainer
Customer Service Associate Job In Lansing, MI
US-MI-Lansing Type: Regular Full-Time # of Openings: 1 Farm Bureau Center
P/C Customer Service Trainer Objective
To develop, maintain, and deliver training for recently hired and existing team members of the P/C Customer Service department, to provide consistent skills and knowledge needed to provide quality service in line with the departmental vision. To work with project teams to design, develop, and deliver service training for company projects and initiatives that impact the P/C Customer Service department. Deliver comprehensive training programs to our newly hired team members and contracted service personnel. Offer ongoing support to all team members, utilizing our Learning Management System (LMS) and virtual and in-person training sessions.
Provide cross-training to service and support team members, utilizing LMS, virtual and in-person training.
Serve as a hands-on side-by-side trainer, actively engaging in phone calls or chats alongside Customer Service Specialists to offer real-time guidance and support during training sessions. Deliver immediate feedback and coaching to trainees to enhance their skill development.
Cross-train other trainers on training curriculum.
Communicate regularly with P/C Customer Service leadership regarding training progress for service and support team members.
Create and develop learning materials needed for service and support training. Maintain the library of department training materials to ensure they are accurate.
Gather and monitor feedback on training, using the information to adjust and make improvements in our current training model.
Provide innovative ideas for the PCCS training program's strategic planning initiatives. Collaborate with stakeholders to outline the trajectory of training initiatives.
Participate in project teams, representing P/C Customer Service training needs.
Deliver company project and initiative training to P/C Customer Service, alongside Subject Matter Experts (SMEs).
Work collaboratively with training teams from other departments to brainstorm ideas and streamline training programs.
Complete other duties as assigned.
Responsibilities
P/C Customer Service Trainer Responsibilities
Deliver comprehensive training programs to our newly hired team members and contracted service personnel. Offer ongoing support to all team members, utilizing our Learning Management System (LMS) and virtual and in-person training sessions.
Provide cross-training to service and support team members, utilizing LMS, virtual and in-person training.
Serve as a hands-on side-by-side trainer, actively engaging in phone calls or chats alongside Customer Service Specialists to offer real-time guidance and support during training sessions. Deliver immediate feedback and coaching to trainees to enhance their skill development.
Cross-train other trainers on training curriculum.
Communicate regularly with P/C Customer Service leadership regarding training progress for service and support team members.
Create and develop learning materials needed for service and support training. Maintain the library of department training materials to ensure they are accurate.
Gather and monitor feedback on training, using the information to adjust and make improvements in our current training model.
Provide innovative ideas for the PCCS training program's strategic planning initiatives. Collaborate with stakeholders to outline the trajectory of training initiatives.
Participate in project teams, representing P/C Customer Service training needs.
Deliver company project and initiative training to P/C Customer Service, alongside Subject Matter Experts (SMEs).
Work collaboratively with training teams from other departments to brainstorm ideas and streamline training programs.
Complete other duties as assigned.
Qualifications
P/C Customer Service Trainer Qualifications
Required
Associate's degree required with a focus on insurance, business administration, finance, training or management, or equivalent experience may be considered.
Minimum one year of experience using Farm Bureau systems required.
Training and coaching experience required.
Competent in adult learning principles.
Experience in computer usage and proven skills in Microsoft Office Professional Suite required.
P/C Resident Producer license course to be completed within 6 months of hire. P/C Resident Producer license required to be obtained within 12 months of hire.
Willingness to pursue continuing job-related training and education required.
Preferred
Experience in an office setting preferred.
Experience in insurance domain preferred.
Designations in AINS, ACS, or AIS preferred.
Note: This is a hybrid position working both remotely and from the Farm Bureau Home Office located in Lansing, MI. Most work can be completed remotely; however, there are mandatory in office days.
Farm Bureau offers a full benefit package including medical, dental, vision, and 401K.
PM19
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Compensation details: 52361-64404 Yearly Salary
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Retail Sales Associate/Customer Service
Customer Service Associate Job In Garden City, MI
As a Sales Associate, you represent Von Maur and impact our reputation as America's Leading Department Store. You have the opportunity to make a lasting impression on the customer's shopping experience. WHAT YOU'LL DO:
Own the customer experience - greet people sincerely, be friendly and thank every customer
Develop relationships to grow your business
Highlight product knowledge and store services to create the best customer experience
Ring POS transactions and key account information
Maintain a visually appealing and clean department
Achieve individual sales and account goals
Be available to work day, evening, and weekend shifts
WHAT YOU CAN EXPECT:
We're committed to helping you thrive at work and at home. We offer generous benefits that address your total well-being and provide support for you and your family.
Competitive wages
Commission incentive - the more you sell the more you make!
Generous merchandise discount
Comprehensive benefits
401(k) retirement plan
No extended holiday hours
Promote from within philosophy - creates endless career opportunities!
ABOUT US:
Von Maur's reputation as a company is directly tied to our legendary customer service. Still family owned today, our culture is built on supporting and valuing our employees who make it all possible. We're committed to being a great place to work, where you can take pride in your work and grow professionally.
Full-Time Store Associate (Entry Level)
Customer Service Associate Job In Petoskey, MI
As a Store Associate, you'll be responsible for merchandising and stocking product, cashiering, and cleaning to keep the store looking its best. You'll enhance the customer shopping experience by working collaboratively with the ALDI team and providing exceptional customer service.
Position Type: Full-Time
Average Hours: 32-40 hours per week
Starting Wage: $18.00 per hour
Wage Increases: Year 2 - $18.50 | Year 3 - $19.00 | Year 4 - $19.00 | Year 5 - $20.00
Duties and Responsibilities:
Must be able to perform duties with or without reasonable accommodation.
• Consistently demonstrate the Mindsets, ALDI Acts Competencies and Professional Skills (M.A.P.) as outlined for the role.
• Processes customer purchases, perform general cleaning duties, stocks shelves and merchandise displays neatly
• Provide exceptional customer service, assisting customers with their shopping experience
• Collaborate with team members and communicate clearly to the store management team
• Provide feedback to management on all products, inventory losses, scanning errors, and general issues
• Participate in taking store inventory counts according to guidelines and monitoring inventory for accuracy
• Adheres to cash policies and procedures to minimize losses
• Complies with all established company policies and procedures while upholding the security and confidentiality of documents and data
• Other duties as assigned
Physical Demands:
• Ability to stock merchandise from store receiving to shelving; ability to place product, weighing up to 45 pounds, on shelving at various heights
• Regularly required to sit, stand, bend, reach, push, pull, lift, carry and walk about the store
• Must be able to perform duties with or without reasonable accommodation
Qualifications:
• You must be 18 years of age or older to be employed for this role at ALDI
• Ability to provide prompt and courteous customer service
• Ability to operate a cash register efficiently and accurately
• Ability to safely and properly operate equipment, including electric/manual hand jack, floor scrubber, and cardboard baler
• Ability to perform general cleaning duties to company standards
• Ability to interpret and apply company policies and procedures
• Excellent verbal and written communication skills
• Ability to work both independently and within a team environment
• Ability to stay organized, give attention to detail, follow instructions and multi-task in a professional and efficient manner
• Meet any state and local requirements for handling and selling alcoholic beverages
Education and Experience:
• High School Diploma or equivalent preferred
• Prior work experience in a retail environment preferred
• A combination of education and experience providing equivalent knowledge
ALDI offers competitive wages and benefits, including:
401(k) Plan
Company 401(k) Matching Contributions
Employee Assistance Program (EAP)
PerkSpot National Discount Program
In addition, eligible employees are offered:
Medical, Prescription, Dental & Vision Insurance
Generous Vacation Time & 7 Paid Holidays
Up to 6 Weeks Paid Parental Leave at 100% of pay
Up to 2 Weeks Paid Caregiver Leave at 100% of pay
Short and Long-Term Disability Insurance
Life, Dependent Life and AD&D Insurance
Voluntary Term Life Insurance
Click here to learn more about the benefits ALDI has to offer
ALDI is committed to equal opportunity for all employees and applicants. As a proud Equal Opportunity Employer (EOE), we do not discriminate based on race, color, national origin, ancestry, citizenship status, religion, sex, sexual stereotyping, sexual orientation, gender, gender identity, gender expression, age, marital status, mental or physical disability, medical condition, genetic information, military or veteran status, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), or any other protected characteristic. Employment may be contingent upon ALDI's receipt of an acceptable and job-related drug test, motor vehicle report, and/or reference check, as applicable and permissible by law.
Automotive Service Advisor
Customer Service Associate Job In Portage, MI
At Blain's Farm & Fleet we believe everyone deserves the opportunity to have a job they love, work in a great environment, grow their career, and enjoy a positive balance. As a family-owned retailer we take pride in offering a competitive benefit package designed to support you & your life. It is one of the reasons we have been named a Forbes Best Employer for six consecutive years!
All major Holidays & Birthday off
Advanced Leadership Training Programs: build the skills to grow your career
Associate discount on name brands like Carhartt, Under Armour, STIHL, Milwaukee Tool, DeWalt & much more!
Internal recognition programs that support an engaged workplace
Profit Sharing
401(K) with company match
Paid ASE testing and certification
Saturday & Sunday weekend premium pay $2.50 per hour
Competitive base pay up to $20.00/hr with annual performance-based merit raises*
*The pay listed for this position may vary based on experience. Please note, compensation decisions are contingent on the facts and conditions for each job opening. We take into consideration the minimum requirements outlined in the job description, such as, training and experience, the position's work location, required travel (if any), and external market conditions when determining the final salary for potential new hires.
Please note salary estimates published via alternate online job boards may not be a true representation of the actual pay range offered for this position. Please refer to the Blain's Farm & Fleet position description for accurate pay range information.
Responsibilities
The Service Advisor will perform automotive services in a timely and efficient manner while providing quality customer service. Associates will be trained to achieve Level I status.
Assist customers with their purchases in a customer service and sales focused environment.
Utilize computers to determine product inventory levels and product arrival dates. Utilize computers and VAST system to set up work orders for customers, schedule service work and communicate to the service department.
Explain work orders and invoices to customers.
Perform Retail Cashier Duties by obtaining and processing customer payments.
Install batteries, balance wheels, repair and install tires when required.
Perform oil changes using LOF procedures when required.
Demonstrate awareness and compliance with Loss Prevention and safety policies and procedures.
Ability to interpret vehicle inspection results and make appropriate service recommendations to customers.
Qualifications
Must have great communication skills
Ability to pass pre-employment drug screening and background checks
Ability to read and speak English
Ability to effectively communicate with customers and coworkers
Must be 18 years of age or older
Prior auto repair experience is preferred
Prior retail experience preferred
#INDAUTO
Blain Supply, Inc and Blain's Farm and Fleet (collectively "Blain's") is proud to be an Equal Opportunity Employer. We recognize the importance of diversity and creating an inclusive culture in order to leverage the skills and talents of all people to the mutual advantage of each individual and the organization. Blain's does not discriminate against applicants or employees on the basis of race, religion, color, sex (including pregnancy and sexual harassment), sexual orientation, gender identity, national origin, age, marital status, disability, military or veteran status, or any applicable legally protected status. Our goal is to continue to be recognized as an employer of choice and we have received Forbes Best Mid-Sized company to work for an unprecedented 6 years in a row.
Retail Associate (Full Time)
Customer Service Associate Job In Grand Rapids, MI
We are so much more than a Parts Store and we are looking for even
more
great talent to join our NAPA family! As a NAPA Automotive Parts Specialist, you are looked at as the “face of the retail store” and the go to person as soon as our customers enter our retail stores for all of their automotive needs. You don't need to be able to tear and motor down and rebuild it (however, if you can, that's awesome) - but we do need you to have a background and knowledge of automotive parts. A NAPA Automotive Parts Specialist is a great opportunity whether you are looking to spend your career with us as a Parts Specialist, want to work full/part-time or you just want to get your foot in the door with us to explore other careers at some point - We welcome you!
What you will be doing:
Provide auto parts answers and solutions for our retail and wholesale customers in person at the counter/over the phone
Use your parts knowledge to assist other NAPA team members answer questions for customers
Providing outstanding customer care and interactions with everyone who comes into our NAPA Store!
Bring customer focus and high energy to our fast-paced stores
Welcome retail customers into our retail stores and engage to provide a positive consumer experience
Use technology (computer), cash register, telephone, and paper catalog system
This is the right opportunity for you if you:
Genuinely enjoy helping our retail and wholesale customers with their auto parts and service questions
Have gained your parts experience by working the automotive industry or have gained your experience tinkering with/repairing cars & trucks through the year
You are willing to learn all things automotive if you don't have the background in automotive parts.
Want to join a team where you can learn and grow your career - the opportunities are endless!
What you'll need:
Valid Driver's License
Previous experience in a parts store or automotive industry or at least a willingness to learn all things auto parts.
High School Diploma or GED. Technical or Trade school courses or degree.
Excellent verbal and written communication skills
Love fast paced retail environments
Great listening skills and empathy for customers
And if you have this, even better (not a deal breaker if you don't):
Background and/or passion for automotive industry, heavy equipment, farm industry, diesel, marine, or dealership.
Experience in a parts store, auction, retail store, auto body/collision
Knowledge of cataloging AND/OR inventory management systems, a plus
Entirely customer-centric (external/internal)
ASE Certifications
What's in it for you:
Awesome people and brand
Competitive Pay
Outstanding health benefits and 401K
Stable company. Fortune 200 with a “family” feel
A Culture of promotion from within, using your creativity, finding solutions/fixes, and where no 2 days or career paths are the same!
Great training, and ongoing development with support from multiple leaders/your team
If this role sounds like a fit, please take the time to complete our super quick and easy application. We are excited and humbled that you are considering NAPA as hopefully your future employer.
Next Steps:
Please apply if you think this is a great fit for you and we will be in touch! If you decide that this role is not for you, please check out some of our other great careers by visiting jobs.genpt.com
Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest!
GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.
Customer Resolution and Retention Specialist
Customer Service Associate Job In Auburn Hills, MI
Akkodis is seeking a
Customer Resolution and Retention Specialist
with a client located in
Auburn Hills, MI.
You will be
responsible for resolving the most escalated customer concerns and balancing financial and legal exposure related to vehicle issues, including Lemon Law, Better Business Bureau (BBB) cases, and attorney claims. This role focuses on compliance and risk management, as well as working with field, dealer, and customer service teams.
Pay Range: $26.60 - $32.60/hr + subsidiary benefits
(The rate may be negotiable based on experience, education, geographic location, and other factors.)
Customer Resolution and Retention Specialist Job Summary:
Key Responsibilities:
Investigate and analyze highly escalated customer cases, including BBB, state Attorney General offices, and attorney claims. This involves interpreting service records, repair orders, and the vehicle's repair history.
Negotiate settlements within mandatory timeframes, balancing customer loyalty with company economic goals.
Advise field and dealership personnel on the financial implications of buyback transactions and trade assists.
Review cases with field teams, providing guidance on state-specific laws.
Prepare legal arguments for Lemon Law cases.
Act as a liaison between regional teams and distribution, managing replacement vehicle orders and ensuring specifications meet customer needs, with proper shipping arrangements.
Facilitate buyback transactions, ensuring compliance with legal documentation, accurate accounting, lien holder payoffs, and vehicle delivery for replacements.
Assist internal audit and accounting departments with various requirements.
Ensure proper disclosure of buybacks according to state law.
Qualifications:
Excellent communication skills, including interpersonal, presentation, and written communication.
Ability to integrate and connect people, processes, and systems.
Skilled in influencing and negotiation.
Knowledge of sale and lease contracts.
If you are interested in this
Customer Resolution and Retention Specialist
job in
Auburn Hills, MI
then please click APPLY NOW. For other opportunities available at Akkodis go to **************** If you have questions about the position, please contact Nandakini Sajwan at ************ or *********************************.
Equal Opportunity Employer/Veterans/Disabled
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client.
To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit ******************************************
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
· The California Fair Chance Act
· Los Angeles City Fair Chance Ordinance
· Los Angeles County Fair Chance Ordinance for Employers
· San Francisco Fair Chance Ordinance
Client Services Associate
Customer Service Associate Job In Michigan
About the Firm:
Blue Chip Partners, LLC, is a registered investment advisory (RIA) firm headquartered in Farmington Hills, Michigan. In 2024, Blue Chip Partners was named one of the best places to work in Southeast Michigan by Crain's Detroit Business, ranking 8th on a list of 93 recognized firms. Blue Chip Partners has 31 employees and its assets under management have increased from $305 million in 2015 to over $1.5 billion as of September 30, 2024. Blue Chip Partners provides highly personalized financial planning and portfolio management services to over 800 clients. Our growth is a testament to the caliber of our team members. Blue Chip Partners hiring strategy is simple: we identify highly qualified individuals, compensate them fairly, invest in their professional development, and foster a corporate culture that results in their staying for the long-term.
For more information about Blue Chip Partners, LLC, visit our website *************************
Role Summary:
The Client Service Associate (CSA) at Blue Chip Partners is the primary point of contact for both external clients and internal staff. This position is integral in setting the tone of the office and our client experience. The CSA plays a key role in onboarding new clients, resolving service issues, maintaining high levels of client satisfaction, and providing ongoing client support. Day-to-day responsibilities involve interfacing with our internal financial advisory team to execute various client and account needs, including account openings and money movements, as well as working closely with external custodians to service client requests.
Essential Duties and Responsibilities:
Provide highly responsive service to clients of the firm
Prepare, process, and monitor all new client account paperwork
Monitor and execute money movements and administrative account changes related to client accounts
Coordinate all account paperwork and instructions for easy retrieval and reference
Document service requests and schedule follow up in CRM system
Optimize solutions to improve workflows to support client service
Minimum Qualifications:
Keen attention to detail
Customer service-mindset and excellent organizational skills
Able to manage multiple tasks efficiently
Strong problem-solving skills and the ability to understand complex issues
Able to work with internal staff and clients of varying personalities and skill levels
Proven skills in learning and using a variety of technologies including CRM system, electronic document storage, and Microsoft Office
Preferred Qualifications:
Bachelor's degree preferred
3-5 years of experience in the financial industry preferred
Employment Particulars:
Position Type: Full Time (hybrid)
Position Location: Farmington Hills, MI.
Total compensation commensurate with experience
Excellent benefits including employer-subsidized medical and dental plans, 401(k) plan with company match
Great work environment and outstanding co-workers
Customer Service Agent
Customer Service Associate Job In Warren, MI
Earn up to $20.50 per hour! PLUS $1.00 shift premium after 6pm!!
We want to train you to become a Successful Customer Service Specialist!
Central Transport, LLC, a leader in LTL (less-than-truckload) transportation for more than 90 years is currently looking to help you grow professionally by becoming a Customer Service Specialist for our Corporate Office in Warren, MI. While this client relations role is a critical position to maintain customer perception within our organization, it is also a great “first office job” to help you get started in your career or continue to grow the skills you already have. Our representatives are provided with in depth training which will develop your professional office skills.
This a tremendous opportunity for college students able to work full time, recent graduates and those ready to get back into the professional workforce!
Skills and duties you will learn and develop:
· You are going to learn how to address customer inquiries via phone and email including tracking/tracing, scheduling pick up requests, process instruction, and rate quotes
· We will teach you how to research issues using available resources.
· You will become proficient in maintaining detailed records and documentation for each customer interaction
· You will become an effective communicator with internal parties as necessary regarding the needs of specific shipments
· You will learn how to handle a variety of scenarios with the ability to think decisively
What you will bring to the table:
· Must be 16 years of age
· Excellent attendance and the ability to work Monday through Friday
· Superior communication skills
· Strong attention to detail and sense of urgency
· Ability to maintain a professional demeanor
· Experience with Microsoft office (Outlook), and willingness to learn company specific systems
· Ability for detailed note taking
· Upbeat personality/positive outlook
What's in it for you?
· Full-Time shifts are available between 10:00am and 9:00pm (Monday-Friday, no weekends! Willing to work around school!)
· Ability to promote and grow within the organization!
· Paying up to $20.50 per hour
· 401(k)
· Shift Premium after 6:00 pm
· For Full-time employees:
· Health, dental, vision, and life insurance
· Paid Time off
· Paid Holidays
Seasonal Retail Associate - Petoskey
Customer Service Associate Job In Petoskey, MI
In 1982, we began making preserves in our Northern Michigan storefront kitchen. After all these years, our skilled crew still prepares fruit by hand and cooks with care in small-batch copper kettles. We work directly with a dedicated group of Michigan farmers and foragers who grow and gather the unique varieties of fruit we love, prized over generations for unparalleled taste and character. Our small, family-owned company exists, to find, capture, and preserve flavors you simply won't find anywhere else.
DescriptionAmerican Spoon is seeking seasonal retail associates for our Petoskey store. This job works September through December. Perfect for teachers, students, retirees or anyone looking for seasonal work in a retail setting. * As a Retail Associate you will be responsible for customer service and working toward building long-term relationships between American Spoon and our customers.
* Retail Associates act as an ambassador for our brand, actively educating our customers and staff about who we are and what we do, will stock shelves both on the sales floor as well as the stock room.
* Retail Associates are expected to maintain a clean and organized store and complete purchases at our POS (Point of Sale). RequirementsA passion for food, cooking with fresh ingredients and a strong interest in and knowledge of locally grown fruits and vegetables is a plus!
Energetic spirit and the desire to work as part of a team, high standards and an unwillingness to compromise on quality.
Ideally some retail experience working in a small specialty retail shop.
Public interaction experience is a must.
Must have some weekday and weekend availability [especially Sundays]
Wage: $15-$16.50 per hour depending on experience
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Client Service Reporting Specialist- Corporate Retirement Plans
Customer Service Associate Job In Grand Rapids, MI
Why Stifel
Stifel strives for a culture that puts its clients and associates first: a culture where everyone belongs, everyone is welcome, and everyone contributes to the success of our clients, their careers, and the firm as a whole.
Let's talk about how you can find your place here at Stifel, where success meets success.
What You'll Be Doing
This position offers a unique chance to gain hands-on experience in institutional investment advisory practices while contributing to the retirement readiness of corporate retirement plan participants. Client Service Reporting Specialist, you will develop a solid foundation in corporate retirement planning, investment management, and client service. This role supports Stifel's PearlStreet Investment Management team mission to deliver high-quality advisory services to retirement plan sponsors, helping them achieve positive outcomes for plan participants.
The Reporting Specialist for Corporate Retirement Plans will lead initiatives for managing and enhancing client reporting systems, playing a crucial role in maintaining data accuracy, compliance, and client satisfaction. This position holds responsibility for the daily operations and strategic development of reporting platforms. The Specialist will oversee data integrations, liaise directly with Stifel advisors, and drive continuous improvements, applying technical expertise and a proactive approach to client service.
What We're Looking For
Oversee the administration of reporting platforms, managing data entry, validation, and report generation while proactively tracking key reporting and compliance deadlines to ensure timely and accurate outputs.
Serve as a primary resource for Stifel Financial Advisors and Client Relationship Managers by addressing reporting inquiries, preparing data summaries, supporting participant communications, and coordinating plan updates.
Work closely with team members to deliver consistent, high-quality client service, leveraging a strong understanding of metrics, calculations, and workflows while identifying and implementing enhancements for improved efficiency and user experience.
Manage project requests, coordinate with internal teams and vendors to prioritize tasks, gather requirements, and lead system enhancements to improve efficiency, accuracy, and user experience.
Organize and maintain records for retirement plan documents, such as amendments, fee disclosures, and communication materials, and prepare necessary agendas, financial updates, and supporting documents for client meetings and plan reviews.
What You'll Bring
Familiarity with wealth management, corporate retirement plans, investment products, and regulatory compliance standards, along with experience in investment performance reporting, calculation methodologies, and related metrics.
Strong analytical and problem-solving skills, with close attention to detail for data validation and report accuracy, and a proactive approach to identifying and addressing inefficiencies.
Excellent time management and organizational abilities, capable of prioritizing tasks independently and delivering consistent, client-focused service in a high-demand environment.
Education & Experience
Minimum Required: Bachelor's degree in Business, Finance, or a related field.
Minimum Required: 1+ years of experience in the investment services industry, ideally in a reporting-focused role.
Systems & Technology
Proficient in Microsoft Outlook, Word, Excel, and PowerPoint.
Experience with reporting and financial analysis software, such as Morningstar, Bloomberg, FactSet, or similar.
About Stifel
Stifel is more than 130 years old and still thinking like a start-up. We are a global wealth management and investment banking firm serious about innovation and fresh ideas. Built on a simple premise of safeguarding our clients' money as if it were our own, coined by our namesake, Herman Stifel, our success is intimately tied to our commitment to helping families, companies, and municipalities find their own success.
While our headquarters is in St. Louis, we have offices in New York, San Francisco, Baltimore, London, Frankfurt, Toronto, and more than 400 other locations. Stifel is home to approximately 9,000 individuals who are currently building their careers as financial advisors, research analysts, project managers, marketing specialists, developers, bankers, operations associates, among hundreds more. Let's talk about how you can find your place here at Stifel, where success meets success.
At Stifel we offer an entrepreneurial environment, comprehensive benefits package to include health, dental and vision care, 401k, wellness initiatives, life insurance, and paid time off.
Customer Sales and Service Representative
Customer Service Associate Job In Flat Rock, MI
Benefits Representative - Liberty National Toledo, OH
$75,000
M-F (Full Time)
Actively hiring
Crafting Brighter Futures for Families
At the forefront of specialized financial services, Liberty National helps families safeguard their assets and promises a profound purpose: ensuring a brighter future for every client.
Role Overview:
As a Benefits Representative, you play a pivotal role in helping families protect their assets and secure their futures. You'll be the face of Liberty National embodying our values and commitment.
Primary Responsibilities:
Engage with clients to understand their financial goals and concerns.
Present tailored solutions to safeguard their assets effectively.
Maintain a pulse on the industry, ensuring you offer the best and most updated advice.
Foster relationships and ensure our clients always have someone they can turn to.
Why Liberty National?
Unlimited Earning Potential: Your dedication determines your earnings.
Company Culture: At Liberty National people are ambitious but respectful, high-energy, and treat every member like family.
Grow with Us: Dive into continuous learning and development opportunities.
Application Process:
1. Submit Your Application: No stringent qualifications needed. We believe in potential.
2. Virtual Company Overview: Once your application is in, you'll receive an invite to a virtual overview, detailing everything you need to know about the position. This session lasts 20-30 minutes, and you can self-schedule at your convenience, often on the same day.
3. Interact with Us: During the overview, you'll have the chance to chat with our team members and ask any questions.
FAQs:
When will I hear back after applying? Typically, within 24 hours.
Is there any specific software I need for the virtual overview? No, our platform is accessible through any standard web browser. Details will be provided in the invitation.
What's the growth trajectory for a Benefits Representative? Our focus is on continuous learning and development. Many of our representatives have seen exponential career growth within Liberty National.
Team Members Needed!! - Plum Market West Bloomfield
Customer Service Associate Job In West Bloomfield, MI
Full Time & Part Time positions available between $14 and $20 per hour.
Plum Market is an emerging leader in the Grocery, Food & Beverage Retail industry. We are committed to providing the very best selections of All Natural, Organic, Local, and Specialty Grocery items.
Our Team Members are passionate about delivering the highest quality food, beverage, and grocery essentials to our Customers, helping them achieve a better lifestyle. We believe our Team Members and Customers are our top priority by delivering the best possible Customer retail experience.
Our Plum Market Grocery Stores are reflective of the communities we serve. From Team Members to Customers, local vendors and product selection, we are proud of the inclusive culture in which we thrive, and promote at Plum Market. If you share our enthusiasm, please apply to see how you may fit in.
Benefits of working at Plum Market:
Full time & Part time positions available.
We can offer a variety of retail shifts to help with work/life balance.
You can learn about great food and grow your passion at the same time.
We provide exceptional training to help you grow your knowledge.
Paid time and a half for working any of these five federally recognized holidays: New Year's Day, Labor Day, Fourth of July, Memorial Day and Thanksgiving.
Promotional opportunities. We are a growing company and you can grow with us!
Variety of medical, dental, and vision benefits to cover you and/or your family.
401k with company match after a 6 month waiting period.
20% off Team Member Discount.
50% off Team Member Lunch Discount.
Plum Market offers a desirable and rewarding place to work.
Employment is contingent on a successful background check.
Who you are:
You are passionate and wish to continuously learn and grow your capabilities.
You model and provide exceptional Customer Service.
You value inclusion and work to create an environment where everyone feels welcomed and every voice is heard.
You love a challenge and the satisfaction that comes from meeting it.
You inspire people to want to be their best selves.
You have a love for all natural, organic and specialty products.
You have an eye for detail and enjoy merchandising.
What you will bring:
Passion for Customer Service.
Self-motivation.
Detail oriented nature.
Able to work a variety of shifts including nights, weekends and holidays.
Excellent verbal and written communication skills.
Able to stand and walk for up to 4 hours without a break.
Ability to bend and stoop to grasp objects, climb ladders, lift loads, up to 50 lbs. unassisted, push and pull carts weighing up to 100 lbs. unassisted.
What you will do:
Give exceptional Service to our Customers.
Create.
Execute.
Teach.
Learn.
Follow up.
Help other Team Members in your Department.
Communicate effectively with Customers, fellow Team Member and Store Leadership.
Adhere to all Plum Market policies and standard operating procedures.
#fulltime #parttime #workavailable #teammember #jobs #jobsavailable #14perhour #15perhour #plummarket
Compensation details: 14-20 Hourly Wage
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Order Entry Associate & Customer Service
Customer Service Associate Job In Troy, MI
We are currently seeking a motivated and detail-oriented Order Entry Associate to join our Inside Sales team. As an Order Entry Associate, you will be a key part of our Inside Sales team, interacting with customers and coordinating with various departments to ensure customer satisfaction. This role includes handling various administrative and operational tasks to support sales and production efforts.
Key Responsibilities:
Answer and manage phone calls and assist visitors at the front lobby.
Coordinate with Sales to manage customer requirements, pricing, logistics, and account management.
Establish new customer accounts, run credit checks, set up payment terms, and maintain records.
Collaborate with Production Control on pricing, lead times, and customer requirements.
Validate and process customer quotes, purchase orders, and create related documentation.
Process Pull Ahead Requests (PAR) and manage urgent communications across departments.
Prepare Material Certifications and ensure proper invoicing for shipments.
Handle Return Material Authorizations (RMAs) and follow up with customers on status.
Assist in accounts receivable and shipping functions as needed.
Respond to customer inquiries and track feedback, ensuring on-time delivery reporting.
Qualifications:
Minimum 3 years of customer service and inside sales experience.
Experience with ERP systems (e.g., Made to Manage, SAP, Plex).
Proficiency in Microsoft Office is a plus.
Strong attention to detail and excellent organizational skills.
Ability to handle multiple priorities in a fast-paced environment.
Customer-focused with a positive and professional demeanor.
Preferred Skills:
Effective interaction with both internal teams and external customers.
Strong problem-solving skills and adaptability.
Proficiency in processing sales orders, customer inquiries, and account coordination.
If you are detail-oriented, thrive in a dynamic setting, and have a passion for providing excellent customer service, we encourage you to apply for this opportunity.
Full-Time Sales Associate (Indianapolis, IN)
Customer Service Associate Job In Michigan
6248 Allisonville Rd, Indianapolis, Indiana 46220
The primary responsibilities of the Sales Associate position are to maintain outstanding customer service, generate sales, merchandise product, own assigned departments and support the store
management team.
Be steadfast in Great Lakes Ace Hardware's Mission, Vision, and Core Values working to live the core values every day.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following (Other duties may be assigned as needed):
Greets all customers and assists in answering questions about merchandise and locating merchandising; uses The S.A.L.E.S. process to help customers find everything on their lists.
Completes all company and departmental paperwork accurately, including Price Change Bulletins, Operation Actions, Red Tags, and Bin Tags.
Receives, opens, and unpacks cartons or crates of merchandise, checking paperwork against items received when required, and replenishes stock when necessary.
Displays and maintains merchandise on end caps, shelves, counters or tables following company plan-ogram, building displays when necessary to attract customers and promote sales within specified
guidelines by your management team.
Maintains on-hand integrity through inventory adjustment reports including; cycle count, negative onhand. Follows the nightly maintenance checklist to ensure proper store recovery and cleanliness.
Maintains familiarity with new products and ad merchandise.
Has sound awareness of surroundings, customers, etc. and practices loss prevention techniques to minimize shoplifting losses.
Working knowledge of the tools available to operate the store; including, but not limited to: RF Gun, Back Office Procedures and the use of Store Opportunities.
Follows GLA policies and procedures for all transactions. Engages the customer to ensure they are receiving all the benefits of being an Ace Rewards member and actively seeking participation from them.
Must be able to communicate effectively, and work with colleagues and customers effectively and professionally.
ADDITIONAL DUTIES AND RESPONSIBILITIES
Assists with color matching and mixing paint
Assists and/or makes recommendations to customers in the service areas within the store including, but not limited to; chain, rope, key, and glass cutting, screen repair, and knife sharpening.
Operates cash register by scanning all merchandise, engaging the customer through suggestive selling, proper tendering of each transaction, and thanking the customer for shopping at GLA.
Adhere to all company policies.
Participates in periodic team meetings.
A continuous pattern of regular and prompt attendance is required along with the ability to work a flexible schedule including weekends.
RELATIONSHIPS
Communicates with all members of store management, store supervisors, store associates, and the Support Center personnel as necessary. Maintains outstanding customer satisfaction.
TECHNOLOGY
Use of computer, computer keyboard, mouse, RF Gun, Google Drive, AceNet, Epicor (point of sale system) and email.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
EDUCATION and/or EXPERIENCE
Six months related experience and/or training preferred.
LANGUAGE SKILLS
Ability to read and interpret documents such as safety rules, operating and maintenance instructions,
and procedure manuals. Ability to write routine reports and correspondence and speak effectively with
customers or associates of the organization. Ability to understand and respond to verbal instructions or
questions.
MATHEMATICAL SKILLS
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent.
REASONING ABILITY
Ability to apply common sense and understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized
situations.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the associate is regularly required to walk; use hands to finger, handle, or feel objects, tools, or controls, talk and hear. The employee frequently is required to climb
ladders and stand and reach with hands and arms. The associate is occasionally required to sit and stoop, kneel, or crouch. The associate must regularly lift and/or move up to 40 pounds and frequently lift and/or move up to 50 pounds with assistance. Specific vision abilities required by this job include close vision, color vision, peripheral vision, and the ability to adjust focus.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the associate occasionally works near moving mechanical parts. The associate may work near outside weather conditions. The noise level in the work environment is usually moderate.
PM22
Compensation Details:
$11.50 - $16.00 Per Hour
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Equal Opportunity Employer
Great Lakes Ace Hardware is committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military or veteran status, sexual orientation or any other action covered by federal or applicable state/local laws.
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Order Processing & Service Associate
Customer Service Associate Job In Grand Rapids, MI
Terryberry is looking for a customer and company focused, detail orientated individual to join our fast-paced Order Processing Team. Ideal candidates will have customer service experience, high computer literacy, enjoy routine detailed work and be proficient in Microsoft Office.
POSITION RESPONSIBILITIES:
Reviews, Processes, and approves all new and change orders placed to the company
Assists in collecting and analyzing order trends - including building, maintaining, and communicating spreadsheets, documents, and art files
Organizes, pulls, scans, and files order copies/daily
Manually enters physical return orders, researching existing program information and applying to product received
Communicates and coordinates with other departments/vendors within our company's global community
Provides support to sales and sales administration team with order issues and concerns
Answers main phone line, providing company or order information to customers or first-time callers, and directing calls to appropriate person
Additional tasks and responsibilities, as needed
REQUIRED SKILLS & EXPERIENCE:
Professional customer service experience required
Proficiency in Microsoft Office: Word, Excel, and Outlook
High computer literacy is a must
Strong attention to detail and organizational skills
Excellent oral and written communication skills
Ability to multi-task, prioritize and manage time effectively
Positive attitude and team player!
Solid problem-solving skills
ABOUT TERRYBERRY:
We are Terryberry, the recognition and engagement company that ignites employee success. While we have been in the business of employee recognition for +100 years, we are entering one of the most exciting times of our history as we transition to an employee engagement SaaS led organization. We are headquartered in Grand Rapids, MI; with locations throughout North American and the UK.
Terryberry provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
All interested applicants, please submit your resume to **********************.
Customer Service Representative
Customer Service Associate Job In Waterford, MI
A Customer Service Representative has the responsibility to greet executive travelers and aircraft crew members with Ritz Carlton-like enthusiasm and to ensure an outstanding experience by providing customer service at the highest levels from Pentastar Aviation's Executive Facilities.
Responsibilities for the position are as follows:
Bright and sharp communication (both written and verbal) skills a must! You will be communicating with customers through email as well as in-person when they visit our facilities.
Providing superior customer service to passengers, crew members and all guests of Pentastar Aviation.
Answering incoming phone calls, to include radio communications with aircraft and support personnel.
Manage detailed requests for fuel orders, parking/hangar requirements, ground transportation, room reservations, catering orders and key handling (both car and aircraft).
Confirming all requests with customers to ensure information is accurate and processed appropriately.
Maintaining a high level of concentration but not losing focus on the customer. Most tasks involve computer use and sometimes can be very fast paced.
Providing visitor security badge and direction to all visitors within the facilities.
Continuous monitoring of security and safety requirements for our customers and employees.
Requirements:
Qualifications for the position are as follows:
High school diploma or equivalent required
Valid and unrestricted driver's license and must be able to complete DOT medical requirements for passenger transportation
Solid customer service skills
Strong teamworking skills
Requires an outgoing, friendly personality with a positive attitude
Basic computer skills (MS Office)
Ability to work flexible schedules including evenings, weekends and holidays and overtime as required
Must be willing to learn new processes and be open to coaching from other members of the team
Multi-tasking skills a must
Ability to work outdoors in various weather conditions when necessary
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Customer Service Representative
Customer Service Associate Job In Southfield, MI
Race Winning Brands (RWB) is the leading manufacturer of racing and high-performance parts sold to automotive and powersports markets. RWB is the preferred source for high-end pistons, engine blocks, cylinder heads, intake manifolds, connecting rods, crankshafts, clutches, transmissions, springs and other engine and driveline- related performance components. RWB markets its products through multiple prominent brands including JE Pistons, Wiseco Performance Products, Diamond Pistons, Trend Performance, Rekluse Motor Sports, MGP Connecting Rods, ProX Racing Parts, Dart Machinery, PAC Racing, RevMax, Haltech, TSI, and TMG performance. RWB sells to a diverse and unmatched customer base of professional and sportsman racers, engine builders, enthusiasts, OEMs, automotive and powersports dealers and wholesale distributors. RWB is headquartered in Mentor, Ohio with sales offices and manufacturing operations in strategic locations throughout the United States, Canada, Europe and Asia.
JOB SUMMARY:
This position helps generate revenue by obtaining orders, understanding customer's needs, solving problems, providing technical information, and developing accounts. This position will work cooperatively with technical inside/outside salespeople and other members of the team to grow existing customers and create new customers while increasing customer satisfaction.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
• Answer inbound phone calls to aid current and prospective customers to purchase
• Initiate outbound calls to current and prospective accounts to inform them of new products, promotions and purchasing opportunities.
• Explain product features based on analyses of customers' needs and on technical knowledge of product capabilities, while providing solutions.
• Open customer accounts by recording accurate information and obtaining needed documents for verification to finalize account set up.
• Receive and process orders from current and prospective customers via phone or EDI.
• Monitor the status of orders and contact customers to assure they are fully aware of any changes in the order fill rates, b/o's, ship dates and payables from original order specifications.
• Answer customers' questions about products, prices, availability, or credit terms.
• Accurately and effectively manage all aspects of order entry, invoicing and acknowledgements to customers.
• Maintain customer records by updating account information where easily accessible by teammates.
• Provide Professional Service Level regarding all verbal and written communications with current and potential customers.
• Meet or exceed customer expectations regarding delivery, quality, and service.
• Obtain working knowledge of RWB's products, services, manufacturing, and technical capability.
• Become well versed in RWB's operating system to perform daily work functions and assigned tasks.
• Maintain open dialog with all sales teammates, making certain any issues/problems are completely explained and resolutions found.
• Work with customers using problem resolution to quickly address all RMA, billing, shipping, credit issues.
• Respond to sales request from social media sites (Marketing support).
• Other duties as assigned.
What You'll Get:
Eligible for Medical, Dental, Vision Insurance as of Day One
Employer Paid Life and Disability Insurance
HSA with Employer Contributions
401(K) Retirement Plan with Company Match
Employee Wellness and Assistance Programs
Paid Maternity/Paternity Leave
Paid Time Off
Paid Company Holidays
PM21
Requirements:
Education:
· High School Diploma and 5-10 years of customer care, or
· Bachelor's degree with 0-5 years' experience
Experience:
Entry level technical sales experience
Computer Skills:
· Proficient in Excel, Word, and email
· Ability to become proficient in company operating systems. (ERP/MAS 500)
Communication Skills:
· Exemplary interpersonal skill in dealing with customers
· Detail-oriented and possess the ability to follow through on issues
· Excellent communication skills (both verbal and written). Must be able to communicate with both management and non-management associates.
EEO Statement:
Race Winning Brands provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristics protected by federal, state, or local laws.
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