Sales and Service Representative
Customer Service Associate Job In Albany, NY
Crystal Clean (CC) is one of the nation's leading privately held companies in the environmental waste services industry. We are seeking highly motivated individuals with a strong work ethic to join our rapidly growing company. Crystal Clean offers competitive compensation, excellent benefits, and opportunities for advancement. We are willing to provide complete training for this opportunity!
Specific Duties:
Responsible for engaging in and promoting safe work behaviors in a manner that is consistent with all CC safety guidelines
Responsible for customer service and new business development in a certain geographic area as assigned by the Company
Aligns work orders to minimize mileage and travel time
Inspects vehicle and equipment for safe operation
Services existing customers by exchanging solvent or aqueous fluids along with removal of drum wastes, servicing parts washers and other equipment
Pursues additional services with existing accounts
Assesses potential customer needs, presents CC products and services to customers, and develops new customers
Develops sales leads for Data-Marketing
Complete all required paperwork accurately and neatly
Maintains compliance with all applicable Department of Transportation (DOT) requirements
Achieve sales quotas for total revenue and new customer development
Adhere to all corporate policies and standards including but not limited to environmental, health, & safety (EHS), human resources, facility, equipment, operations and maintenance
Performing a variety of administrative tasks as required and directed, encompassing responsibilities such as document management, maintaining office cleanliness, data entry, and other duties as assigned.
Position Qualification Requirements:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The following requirements are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Core Competencies and Specific Skills:
Strong communication skills and attention to detail
Ability to interact with customers, sales branch employees, and other corporate departments
Ability to operate equipment such as electronic mobile devices, computers, hoses, all truck equipment, etc.
Work Experience:
Route sales experience preferred
Education, Certificates, Licenses, or Designations:
High School diploma or equivalent required
Must have or be qualified to obtain and maintain a Class B Commercial Driver's License (CDL) and Med Card with Airbrake and HAZMAT
Motor vehicle record (MVR) that meets or exceeds CC's published standards including, but not limited to the following;
Seat belt and cell phone violations
Excessive speeding
DUI, suspension and/or multiple vehicle collisions
Personal Protective Equipment*:
Ability to wear personal protective equipment, which may include a respirator, steel toe boots, gloves, uniform, safety glasses, reflective vest, and hard hats
Physical Requirements*:
Frequent lifting of materials that typically weigh 54-80lbs
Frequent pushing/pulling of 16-55 gallon drums of waste/product using CC-approved equipment for safe material handling. Drum weight varies based on material type and size, weight may exceed 400lbs.
All applicants must pass the pre-employment physical including drug & alcohol screening
Work Environment*:
While performing essential duties of this position an individual regularly works in a variety of environments, and is required to see, talk, hear, reach, stand, walk, drive frequently, and comfortably use electronic devices and other office equipment. Essential duties require bending, squatting, climbing, lifting and twisting frequently. Noise level in the workplace can vary based upon the work environment. Reasonable accommodations may be made to enable individuals with disabilities to perform essential duties.
*
Please refer to “Sales and Service Representative - Addendum” for physical requirements and work conditions.
Crystal Clean LLC is an Equal Opportunity Employer.
Crystal Clean expressly values diversity, equity, and inclusion, and encourages the applications of individuals from diverse backgrounds, so that Crystal Clean reflects the communities and customers that we serve.
Seasonal Sales Associate
Customer Service Associate Job In Lake George, NY
Values & Innovation
At Under Armour, we are committed to empowering those who strive for more, and the company's values - Act Sustainably, Celebrate the Wins, Fight on Together, Love Athletes and Stand for Equality - serve as both a roadmap for our teams and the qualities expected of every teammate.
Our Values define and unite us, the beliefs that are the red thread that connects everyone at Under Armour. Our values are rallying cries, reminding us why we're here, and fueling everything we do.
Our pursuit of better begins with innovation and with our team's mission of being the best. With us, you get the freedom to go further - no matter your role. That means developing, delivering, and selling the state-of-the-art products and digital tools that make top performers even better.
Job Highlights
$15.00 - $16.88 per hour!
This seasonal part-time role has big-time impact! Our Seasonal Part-Time Sales Teammates are major players for our brand during our busiest seasons. This role is responsible for generating sales by providing the customer with an exceptional shopping experience. The Sales Teammate maximizes sales by delivering efficient, friendly, and knowledgeable service and ensuring the store is neat, clean, and well-presented at all times. We hire people who love challenges, who make things happen, and who are passionate about what they do. If you're looking for opportunities to earn money and stay busy during your summer or holiday break, we're looking for you!
We count on our Teammates to:
Offer great customer service, from a sincere greeting to an efficient check out
Bring out the best in each customer by suggesting the right apparel and footwear
Share what they know-and love-about our products
Stock, straighten and clean the store
Work both front and back of store as needed
To be considered for this role, you must meet these minimum requirements:
At least 16 years old (or 18 years old in CA)
Available to work a flexible schedule
Comfortable with or willing to learn technology (such as computers, hand-held and mobile devices)
Strong communication skills
Ability to perform essential functions of the role
You'll be considered a top candidate if you also have:
Previous work experience (preferred, not required), particularly in a customer-facing role
Perks our Seasonal Under Armour Teammates receive:
Generous Teammate discount (50% off full-price items and 30% off sale or outlet items)
Ability to participate in special contests with opportunity to win merchandise and other exclusive prizes
High-energy and inclusive environment, working alongside people who aren't afraid of a challenge and appreciate the power of a team
Priority consideration to return for future seasonal hiring periods
Opportunities for regular part-time and full-time roles
Flexible work schedules available
Learn more about our benefits
Purpose of Role
The Sales Associate contributes to store sales and KPI targets by modeling brand values to provide Athletes a unique experience when visiting Under Armour. This role reports to the Store Manager and is responsible for execution of routine duties to support store operations. The Sales Associate will assume the Stock Specialist responsibilities in their absence.
Your Impact
Sales & Omni
Provide direct sales assistance to Athletes to meet sales KPI targets set by the Retail Store Manager
Deliver omni-channel requests in line with UA process and policy through digital experience Brand Image & Customer Experience
Model the UA service culture and customer expectations
When assisting athletes communicate brand messages according to UA Service Model
Incorporate product knowledge into selling process by participating in training
Retail Operations
Maintain standards covering merchandise and floor sets
Comply with UA policies and procedures
Complete the operational and cash processes (manual or system) in line with training
Adhere to Under Armour's dress code and attendance policies
Fulfill the working hours as scheduled to Under Armour's attendance policy
Team Collaboration/Self Growth
Collaborates with teammates to achieve store goals
Accountable for self-development, while seizing growth opportunities to increase performance
Qualifications
Basic numeracy, literacy, listening, and communication skills
Fluency in local language
Proficient in use of computers and other technology
Demonstrated collaborative skills and ability to work well within a team
Demonstrated ability to work in a fast-paced and deadline-oriented environment
Requirements
0-3 months working in a sports/apparael & footwear retail environment
Ability to work a flexible schedule to meet the needs of the business, including holidays, nights, and weekends
Physical Requirements
Ability to handle or relocate products up to 25 lbs/12kgs
Able to move about for extended periods of time with short breaks to handle products
Ability to freely access all areas of the store; including the selling floor, stock and register area
Reasonable accommodations may be made to assist in performing the essential responsibilities
Our Commitment to Diversity
At Under Armour, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion or belief, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, family or paternal status and any other characteristic protected by applicable law. Under Armour believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. Accommodation is available for applicants with disabilities upon request.
Hybrid Customer Representative (Benefits)
Customer Service Associate Job In Queensbury, NY
Crafting Brighter Futures for Families
At the forefront of specialized financial services, Globe Life helps families safeguard their assets and promises a profound purpose: ensuring a brighter future for every client.
As a Benefits Representative, you play a pivotal role in helping families protect their assets and secure their futures. You'll be the face of Globe Life embodying our values and commitment.
Primary Responsibilities:
Engage with clients to understand their financial goals and concerns.
Present tailored solutions to safeguard their assets effectively.
Maintain a pulse on the industry, ensuring you offer the best and most updated advice.
Foster relationships and ensure our clients always have someone they can turn to.
Why Globe Life?
Unlimited Earning Potential: Your dedication determines your earnings.
Company Culture: At Globe Life people are ambitious but respectful, high-energy, and treat every member like family.
Grow with Us: Dive into continuous learning and development opportunities.
Application Process:
1. Submit Your Application: No stringent qualifications needed. We believe in potential.
2. Company Overview: Once your application is in, you'll receive an invite to an electronic meeting overview, detailing everything you need to know about the position. This session lasts 20-30 minutes, and you can self-schedule at your convenience, often on the same day.
3. Interact with Us: During the overview, you'll have the chance to chat with our team members and ask any questions.
FAQs:
When will I hear back after applying? Typically, within 24 hours.
Is there any specific software I need for the company overview? No, our platform is accessible through any standard web browser. Details will be provided in the invitation.
What's the growth trajectory for a Benefits Representative? Our focus is on continuous learning and development. Many of our representatives have seen exponential career growth within Globe Life.
Hybrid Customer Representative (Benefits)
Customer Service Associate Job In Queensbury, NY
Crafting Brighter Futures for Families
At the forefront of specialized financial services, Globe Life helps families safeguard their assets and promises a profound purpose: ensuring a brighter future for every client.
As a Benefits Representative, you play a pivotal role in helping families protect their assets and secure their futures. You'll be the face of Globe Life embodying our values and commitment.
Primary Responsibilities:
Engage with clients to understand their financial goals and concerns.
Present tailored solutions to safeguard their assets effectively.
Maintain a pulse on the industry, ensuring you offer the best and most updated advice.
Foster relationships and ensure our clients always have someone they can turn to.
Why Globe Life?
Unlimited Earning Potential: Your dedication determines your earnings.
Company Culture: At Globe Life people are ambitious but respectful, high-energy, and treat every member like family.
Grow with Us: Dive into continuous learning and development opportunities.
Application Process:
1. Submit Your Application: No stringent qualifications needed. We believe in potential.
2. Company Overview: Once your application is in, you'll receive an invite to an electronic meeting overview, detailing everything you need to know about the position. This session lasts 20-30 minutes, and you can self-schedule at your convenience, often on the same day.
3. Interact with Us: During the overview, you'll have the chance to chat with our team members and ask any questions.
FAQs:
When will I hear back after applying? Typically, within 24 hours.
Is there any specific software I need for the company overview? No, our platform is accessible through any standard web browser. Details will be provided in the invitation.
What's the growth trajectory for a Benefits Representative? Our focus is on continuous learning and development. Many of our representatives have seen exponential career growth within Globe Life.
Hybrid Client Services Representative (Insurance)
Customer Service Associate Job In Queensbury, NY
Crafting Brighter Futures for Families
At the forefront of specialized financial services, Globe Life helps families safeguard their assets and promises a profound purpose: ensuring a brighter future for every client.
As a Benefits Representative, you play a pivotal role in helping families protect their assets and secure their futures. You'll be the face of Globe Life embodying our values and commitment.
Primary Responsibilities:
Engage with clients to understand their financial goals and concerns.
Present tailored solutions to safeguard their assets effectively.
Maintain a pulse on the industry, ensuring you offer the best and most updated advice.
Foster relationships and ensure our clients always have someone they can turn to.
Why Globe Life?
Unlimited Earning Potential: Your dedication determines your earnings.
Company Culture: At Globe Life people are ambitious but respectful, high-energy, and treat every member like family.
Grow with Us: Dive into continuous learning and development opportunities.
Application Process:
1. Submit Your Application: No stringent qualifications needed. We believe in potential.
2. Company Overview: Once your application is in, you'll receive an invite to an electronic meeting overview, detailing everything you need to know about the position. This session lasts 20-30 minutes, and you can self-schedule at your convenience, often on the same day.
3. Interact with Us: During the overview, you'll have the chance to chat with our team members and ask any questions.
FAQs:
When will I hear back after applying? Typically, within 24 hours.
Is there any specific software I need for the company overview? No, our platform is accessible through any standard web browser. Details will be provided in the invitation.
What's the growth trajectory for a Benefits Representative? Our focus is on continuous learning and development. Many of our representatives have seen exponential career growth within Globe Life.
Guest Service Associate/Cashier - XtraMart
Customer Service Associate Job In Clifton Park, NY
We are looking to add a Guest Service Associate/Cashier (GSA) to our family. Our GSA will be responsible for driving top notch guest experience while facilitating the completion of all store level tasks. We know you have many choices when choosing where to work. And what you really want to know before applying is, “What differentiates us from the rest?"
For over 90 years Global Partners LP has been delivering the energy our communities need to grow, move, and thrive. From Alltown Fresh, with its innovative chef-led creations and guest-focused retail experience, to our vast network of over 50 liquid energy terminals across the eastern seaboard and beyond, Global Partner's integrated network of businesses delivers value day-in and day-out to our guests and customers across the US. At Global Partners we embrace the future, investing in the energy transition with initiatives like GlobalGLO and supporting the communities in which we operate with our charitable work.
We're excited for the next 90 years at Global Partners and what innovative new ideas we can bring to our guests and customers in the future. We're looking for passionate people with great ideas to contribute to our company's future. If you're motivated by what's next, Global Partners can provide you the opportunities to push your career to the next level.
The Types of “Energy” You Bring
You work from your heart, genuinely love to take care of guests, and demonstrate pride in your work.
You display a guest come first mentality and showcase your exceptional guest service skills by providing pleasant greeting and parting remarks to everyone.
You have excellent verbal communication and the ability to convey information clearly and effectively.
You have superior relationship building skills and can establish a connection with guests.
You are trustworthy, responsible, efficient and organized.
You can handle a variety of tasks simultaneously.
“Gauges” of Responsibility
Greet guests and provide an enjoyable shopping experience for everyone.
Adhere to the execution of established safety, security, quality and store operations policies, procedures, and practices.
Operate the point of sale pursuant to corporate standards; maintain proper cash, lottery tobacco levels.
Complete all store housekeeping functions (cleaning, dusting, sweeping, mopping, emptying trash etc).
Replenish products and supplies ensuring in-stock conditions at all times.
Communicate with store management regarding guest requests and vendor-related concerns.
Check in external and internal vendors per established guidelines.
Conducts gas tank inventory and merchandising projects assigned by management.
Complete other tasks as assigned by management.
“Fuel” for You
Coins! We offer competitive salaries and opportunities for growth. We mean it! We have an amazing Talent Development Team who create trainings for growth and job development.
Health & Wellness - Medical, Dental, Visions and Life Insurance. Along with additional wellness support.
The Road Ahead - We offer 401k and a match component!
Professional Development - We provide tuition reimbursement; this benefit is offered after 6 months of service.
The GPS of our Interview Process
First thing first, if you're interested in the role, please apply.
The hiring manager will review your resume. If your experience would lend to this opportunity a recruiter or manager will contact you.
We conduct either in person or “in person” zoom interviews and provide additional interview information needed at that time.
Qualifications
Must be available to work flexible hours that may include day, nights, weekends and or holidays
Ability to perform basic computer functions
Must have reliable transportation
Ability to work in intermittent temperatures; i.e. outside, cooler, etc...,
Ability to climb ladders & stairs, reach, bend, twist, stoop, kneel, crouch and lift/carry up to 25 lbs.
Ability to freely access all areas of the store including selling floor, stock area, and register area
Perform duties of the job in a timely manner
You have the ability to count, read and write accurately to complete required paperwork.
Education
High School Diploma or equivalent
We value passion and potential. If you are enthusiastic about a position and think you can make a meaningful impact, we encourage you to apply even if you don't check every box. We embrace different perspectives, backgrounds and experiences.
Global Partners LP is an equal opportunity employer. We foster a company culture where ideas from all people help us grow, move and thrive. We embrace the diversity of all applicants and do not discriminate against race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, protected veteran status or any other basis prohibited by federal, state or local law. If you have a disability and need an accommodation to apply, please contact our recruiting department at ************.
Customer Service Representative
Customer Service Associate Job In Cohoes, NY
Job Title: AWM - AYCO - Insurance Services - Operations - Analyst
Job Duration: 6 Months
Pay rate: $21.63 an hour
Client: Banking Company
Review and approve pending client requests to ensure proper authorizations and supporting documentation are in place and meet policy requirements.
Coordinate and process team specific tasks as requested by the business.
Perform quality reviews of other team members completed work and ensure data accuracy.
Work across multiple systems and platforms.
Interface with teams and businesses resolve on-going issues and answer specific policy questions.
Provide support and work on special projects as requested.
Apply business judgment to identify unusual or suspicious activities and escalate issues as appropriate.
Associate must understand and adhere to all policies and procedures including, but not limited to, quality, client service, information security, and compliance.
Skills:
Working knowledge of certain Microsoft products including Word, Windows, PowerPoint, and Outlook Advanced knowledge of Excel preferred Sound judgment and outstanding attention to detail Proven analytical skills and problem solving ability Superior written and verbal communication skills Ability to work collaboratively with all levels of the organization Flexible and able to work well under pressure in a team environment Self-motivated Excellent time management and organizational skills Ability to multi-task
Education:
Bachelor's degree required; concentration in Business, Finance, or Accounting preferred
Client Service Specialist
Customer Service Associate Job In Albany, NY
Albany, NY
Full Time
M-F
9:30 AM - 5:30 PM
We are looking for a candidate with prior corporate and customer service knowledge to join our team and experience the support, camaraderie and satisfaction that comes from working with a family-oriented professional company. Applicants should be computer-knowledgeable, show a strong proficiency in verbal and written communication and be organized and detail-oriented.
Our NO LAYOFF strategy, commitment to integrity, fairness and fun and strong financial performance make us an ideal alternative to the traditional “all business” organization. For consideration, please send us your resume and salary requirements.
Essential Duties and Responsibilities:
· You will be in direct contact with clients- processing orders, resolving any issues, request for assistance
· Ability to respond promptly to client questions and concerns
· Helping clients to use COGENCY GLOBAL's proprietary applications (training provided)
· Guiding clients through the process of working with state and local public offices
· Working with public offices and commercial agents on the client's behalf
· Reviewing legal documentation -attention to detail is a must.
· Multi-tasking effectively
· Excellent customer service skills
· Proficient in Microsoft Office programs (especially Word, Excel, and Outlook software)
· Team player
· Great written and verbal communication
· Bachelor's degree
· Prior Corporate knowledge and paralegal experience is preferred (Other duties may be assigned to meet business needs)
Together, we live our Core Values
Integrity: Doing the Right thing even when no one will know and walking the talk
Fairness: We have an open-door policy with access to all including the CEO at any time in a friendly & collaborative environment.
Fun: We believe in a fun work environment & have many team events that support the ‘fun' culture
No Lay off strategy: We believe loyalty must go first from management to staff and we are proud of this unique strategy
...and to further support our staff, we offer:
· 35-hour work week
· Relaxed and Casual dress code for Summer months & Fridays
· Educational assistance program for all of our eligible staff members
· Continuous Learning is encouraged through our Quarterly New Hire Seminars & Knowledge Sharing sessions
· An Organization that gives back to Society - We offer Paid community service days to all our eligible staff members and NYC Headquarters participates in number of charity drives throughout the year
· A commitment to diversity & inclusion
· 401k up to 5% price match, Access to FSA, Pre-Tax Transit benefit
· 80% covered Medical Insurance & 80% covered Dental & Vision insurance
CLAIMS CLIENT SERVICE SPECIALIST
Customer Service Associate Job In Scotia, NY
***This opportunity is open to all employee-owners with minimum one year of service with M+S at our upstate locations: Glens Falls, NY, Hoosick Falls, NY, Leeds, NY, Queensbury, NY, Saratoga Springs, NY, Tannersville, NY, Troy, NY, and Warrensburg, NY.***
We are hiring in our P+C Upstate Division for a Claims Client Service Specialist!
Provide utmost service to clients by fulfilling major responsibilities as listed below. Support agency's growth objectives by
working in conjunction with Account Management team to provide service and support to our clients.
• Provide excellent service to our clients by promptly responding to their inquiries and addressing their individual
needs for the products and services our agency provides.
• Review policy coverage and identify areas that need enhancement and upgrading and coordinate with Account
Manager.
• Underwrite individual risk situations to ensure that they meet our agency standards and those of the insurance
companies we represent.
• Secure applications from Sales Executives and Account Managers, and/or clients for all coverages, including price
quotations and comparisons for the companies we represent.
• Manage all account transactions (including but not limited to) endorsements, binders, certificates, cancellations, ID
cards and correspondence. Review policies for accuracy and completeness and update system in accordance with
workflow procedures.
• Review all cancellation requests from clients and determine action to be taken. If there is a chance to regain the
business, contact AM and SE and assist in regaining account.
• Timely follow up on company and client suspense and diaries.
• Treat every service contact as an opportunity for account rounding, upgrading current coverage and to obtain
referrals.
• Seek referrals from client base for new prospects and follow up to generate new business.
• Keep abreast of changes within the insurance industry as well as maintain a file on pertinent information received
from insurance companies.
• Communicate with clients on a regular basis to thank them for their business.
• Communicate with Supervisor/Manager any issues to ensure excellent customer service.
• Process transactions carefully paying attention to detail in a timely manner.
• Process claims as applicable including follow up on outstanding claims and aid with resolution as necessary.
• Perform financial duties as directed by management.
• Document in system all conversations with clients and carriers pertaining to coverages and exposures.
• Maintain professional accreditation necessary to meet agency standards.
• Participate in continuing education programs when available.
• Build and maintain favorable and professional work relationship with other staff members.
• Adhere to established employee manual policies and guidelines.
• Adhere to workflow procedures and follow guidelines to reduce the risk of E&O claims.
• Promptly report all possible E&O claims and potential E&O claims.
• Maintain confidentiality in all aspects of client, staff, and agency information.
• Perform other duties and projects as assigned.
Requirements:
• College degree preferred, high school diploma or equivalent required.
• Prior experience in insurance lines of coverage, fundamental rating, underwriting and procedural skills.
• Experience and knowledge of Microsoft Office programs.
• Experience with Vertafore a plus.
• Proven ability to exceed expectations.
• Appropriate state insurance licenses and continuing education required .
• Works effectively and relates well with others including superiors, colleagues, and individuals inside and outside the
company in a professional manner.
• Demonstrated ability to communicate effectively.
• High level of organizational ability with attention to detail.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Salary Range is $47,500 - $52,500.
The specific salary offered may be influenced by a variety of factors including but not limited to the candidate's relevant experience, education, and work location.
PI9b47ce1a9446-26***********9
Professional Psychic Readers
Customer Service Associate Job In Albany, NY
1-800 Psychic line has independent contractor positions for professional and qualified psychic advisors. Must pass test. Good pay rate and no hold times. Work from the comfort of your own place by phone.
Customer Relations Specialist
Customer Service Associate Job In Schenectady, NY
Overview We Need Your Next-Level Service Mindset at the Best in Pests. As part of the Orkin team, you'll be critical to helping our customers feel we've delivered on our promise. That means building on our reputation for top-notch service from the industry leader with more than 120 years of protecting homes and businesses.
Our Customer Service Specialist position gives you an opportunity to help customers with your service mindset and your drive to be accountable to a team that's counting on you.
You'll excel with organizational skills and commitment to accuracy in a fast-paced dynamic environment.
You'll have more than a job-you'll have a career with growth potential and benefits that go beyond the basics.
This includes full medical, dental and vision coverage for you and your family, competitive pay and a 401(k) program.
Not to mention, you'll receive opportunities to volunteer and give back.
With Orkin's award-winning training program, you'll receive all the tools you need to succeed.
That means no industry experience required to start building your career.
Plus, if there's one thing we know at Orkin, it's that pests keep coming back, and that makes our industry recession resistant.
Ready to start a career with staying power? Apply now! Responsibilities As a Customer Service Specialist, you will be a Subject Matter Expert and play a pivotal role in ensuring every customer has an experience that's the best in pests.
You will field incoming requests, schedule service visits and maintain efficient routes that reduce drive time for Orkin Pros.
Leading with empathy and a service mindset, you'll keep integrity and excellence at the forefront as you coordinate service, resolve issues and support overall satisfaction to help your branch maintain and grow customers.
You will.
.
.
Answer incoming calls and make outbound calls to customers to schedule, confirm and follow up on service appointments Proficiently navigate a Windows-based & Web-based system to track routes and optimize current and future schedules-don't worry, we will train you! Apply expertise developed in training to schedule appointments for technicians to efficiently minimize drive time and/or distance as needed and recommend alternative routes when appropriate Use your sharp listening skills and probing questions to identify the customer's concern and evaluate their needs Monitor, update and maintain customer database with accurate customer information including call details, disposition of calls, payments, and other results Reschedule unserviced accounts within 24 hours Participate in quality assurance processes, programs, and initiatives Safeguards customer's privacy and other proprietary information What type of benefits will you receive? Pay of USD $18.
00 to $20.
00 hourly Comprehensive benefits package including medical, dental, vision, maternity, & life Insurance 401(k) plan with company match, employee stock purchase plan Paid vacation, holidays, and sick leave Employee discounts, tuition reimbursement, dependent scholarship awards Industry leading, quality, comprehensive training program Why should you choose Orkin? Founded in 1901, Orkin is a global residential and business service provider who provides the most accurate, comprehensive, and efficient pest management services for both residential and commercial customers The Pest Management Industry is growing - and is a recession resistant line of business You have a service-oriented mindset that leads you to build loyalty and trust with clients You hold yourself responsible to commitments You value being part of a team You want to join a company that supports the community Orkin is financially stable and growing as the largest subsidiary of Rollins, Inc.
, (NYSE: ROL), headquartered in Atlanta, GA Are you ready to join the Best in Pests? Qualifications What do you need to be successful? Previous experience in Customer Service or Sales preferred Ability to work Monday through Friday along with some Saturdays High School Diploma or equivalent required Excellent interpersonal and communication skills Basic computer skills in various software and web-based applications Proficient in Microsoft Office Strong attention to detail and follow through Demonstrated ability to prioritize tasks and manage time efficiently We will consider for employment all qualified applicants in a manner consistent with the requirements of applicable state and local laws.
What will my work environment be like? Candidates must meet physical job requirements and safely perform the job duties with or without accommodations: Must be comfortable sitting at a desk and working with a computer, keyboard, telephone, and other office equipment for extended periods of time.
Be able to regularly lift and/or move up to 25 pounds.
Orkin is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer What do you need to be successful? Previous experience in Customer Service or Sales preferred Ability to work Monday through Friday along with some Saturdays High School Diploma or equivalent required Excellent interpersonal and communication skills Basic computer skills in various software and web-based applications Proficient in Microsoft Office Strong attention to detail and follow through Demonstrated ability to prioritize tasks and manage time efficiently We will consider for employment all qualified applicants in a manner consistent with the requirements of applicable state and local laws.
What will my work environment be like? Candidates must meet physical job requirements and safely perform the job duties with or without accommodations: Must be comfortable sitting at a desk and working with a computer, keyboard, telephone, and other office equipment for extended periods of time.
Be able to regularly lift and/or move up to 25 pounds.
Orkin is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer As a Customer Service Specialist, you will be a Subject Matter Expert and play a pivotal role in ensuring every customer has an experience that's the best in pests.
You will field incoming requests, schedule service visits and maintain efficient routes that reduce drive time for Orkin Pros.
Leading with empathy and a service mindset, you'll keep integrity and excellence at the forefront as you coordinate service, resolve issues and support overall satisfaction to help your branch maintain and grow customers.
You will.
.
.
Answer incoming calls and make outbound calls to customers to schedule, confirm and follow up on service appointments Proficiently navigate a Windows-based & Web-based system to track routes and optimize current and future schedules-don't worry, we will train you! Apply expertise developed in training to schedule appointments for technicians to efficiently minimize drive time and/or distance as needed and recommend alternative routes when appropriate Use your sharp listening skills and probing questions to identify the customer's concern and evaluate their needs Monitor, update and maintain customer database with accurate customer information including call details, disposition of calls, payments, and other results Reschedule unserviced accounts within 24 hours Participate in quality assurance processes, programs, and initiatives Safeguards customer's privacy and other proprietary information What type of benefits will you receive? Pay of USD $18.
00 to $20.
00 hourly Comprehensive benefits package including medical, dental, vision, maternity, & life Insurance 401(k) plan with company match, employee stock purchase plan Paid vacation, holidays, and sick leave Employee discounts, tuition reimbursement, dependent scholarship awards Industry leading, quality, comprehensive training program Why should you choose Orkin? Founded in 1901, Orkin is a global residential and business service provider who provides the most accurate, comprehensive, and efficient pest management services for both residential and commercial customers The Pest Management Industry is growing - and is a recession resistant line of business You have a service-oriented mindset that leads you to build loyalty and trust with clients You hold yourself responsible to commitments You value being part of a team You want to join a company that supports the community Orkin is financially stable and growing as the largest subsidiary of Rollins, Inc.
, (NYSE: ROL), headquartered in Atlanta, GA Are you ready to join the Best in Pests?
Customer Success Consultant- WaveMark
Customer Service Associate Job In Albany, NY
WaveMark is a scalable, enterprise-level, Software as a Service (SaaS) platform that integrates with clinical and financial systems for healthcare customers. Our supply management and workflow solution provides visibility and actionable insights to enable a clinically integrated, digitally automated supply chain to improve patient outcomes. We offer best in class service & technology that integrates with clinical and financial systems leveraging cloud-based software, an advanced analytics platform and a portfolio of data capture hardware solutions.
**Territory:** Covers all Veteran Affairs accounts in Northeast region, ideal candidate would sit near a large airport in New York or New Jersey.
**_Job Summary_**
The Customer Success team touches all aspects of the customer's life-cycle, and we are collectively the face of WaveMark and Cardinal Health wherever WaveMark operates within the customer's organization. The Success Consultant provides professional on-site customer advisement for clinical and supply chain workflows, demonstrating solution value, supporting adoption of best practices and new features, and building strong trusted relationships with key stakeholders. The Success Consultant executes on the strategic plan for each account and ensures that all WaveMark-enabled departments are utilizing the full WaveMark portfolio in support of patient safety, staff efficiency, and financial performance.
**_Responsibilities_**
+ Support the strategic direction of WaveMark and provide leadership to the Customer Success organization to meet its business objectives and to deliver unparalleled expertise to customers
+ Communicate effectively with customers and with Customer Success teams to maximize value creation and outcomes at each stage of the customer journey
+ Cultivate expertise in all aspects of the WaveMark solution, including both core existing functionality and new features as they are released
+ Cultivate relationships with new and established customers to ensure a successful customer experience
+ Complete site visits and virtual check-ins with each customer, with focused attention on the objectives of the account-specific strategic plan and broader WaveMark initiatives (e.g., new feature adoption)
+ Field escalated customer escalations, either routed from Solutions Specialist team or directly from customers on site, ensuring that concerns are fully addressed, and balancing the needs of the customer, the team, and the business
+ Participate in product development initiatives including new product design, documentation review, and ensuring that customers benefit from new products and enhancements.
+ Communicate the impact of new releases, system updates, and other WaveMark initiatives to local clinical staff and Super Users.
+ Build and deliver Strategic Business Reviews (SBRs) to key stakeholders that will demonstrate achievement of customer goals enabled by WaveMark technology
+ Ensure all account-level meetings, SBRs, and conversations relevant to the account strategic plan, potential expansion opportunity, or major account development are documented in SalesForce
+ Collaborate with the Commercial team to support pre-sale activities, pipeline visibility and customer relationship-building
+ Work in a cross functional team consisting of Operations, Engineering, Customer Support, and other functions to ensure Successful installation and adoption of the WaveMark solution.
+ As needed, be able to travel work with customers during project planning, implementation, go-live
**_Qualifications_**
+ Bachelor's degree in related field, or equivalent work experience, preferred
+ Prior experience in a customer success or service role preferred
+ Strong problem solving and analytical skills
+ Knowledge and/or experience in either Supply Chain, IT, or a Clinical field
+ Strong written and verbal communication skills to all levels of an organization
+ Computer proficiency in Microsoft Office products (Access, Excel, Outlook, PowerPoint, Word)
+ Experience working in large organizations (ie. hospital integrated delivery networks or enterprises) is ideal
+ Must be able to lift up to 50 pounds and comfortable standing/walking for majority of work day
+ Ability to travel up to 70% local to the territory
+ Must provide proof of and maintain current immunizations and obtain additional immunizations appropriate for the facility which enables access to customer sites in order to perform essential job functions.
+ Customer/Vendor credentialing is required (this may include vaccinations). More details will be provided if you are selected for an interview
**_What is expected of you and others at this level_**
+ Applies comprehensive knowledge and a thorough understanding of concepts, principles, and technical capabilities to perform varied tasks and projects
+ May contribute to the development of policies and procedures
+ Works on complex projects of large scope
+ Develops technical solutions to a wide range of difficult problems. Solutions are innovative and consistent with organization objectives
+ Completes work independently receives general guidance on new projects
+ Work reviewed for purpose of meeting objectives
+ May act as a mentor to less experienced colleagues
**Anticipated salary range:** $104,200- $148,900
**Bonus eligible:** Yes
**Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
+ Medical, dental and vision coverage
+ Paid time off plan
+ Health savings account (HSA)
+ 401k savings plan
+ Access to wages before pay day with my FlexPay
+ Flexible spending accounts (FSAs)
+ Short- and long-term disability coverage
+ Work-Life resources
+ Paid parental leave
+ Healthy lifestyle programs
**Application window anticipated to close:** 1/13/25 *if interested in opportunity, please submit application as soon as possible.
The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity.
_Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._
_Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._
_To read and review this privacy notice click_ here (***************************************************************************************************************************
Automotive Customer Service Advisor - 3055
Customer Service Associate Job In Queensbury, NY
Are you considering a career in automotive? At Premium Velocity Auto/ Jiffy Lube (PVA), no automotive experience is required! Transfer your customer service skills and retail sales knowledge to an industry that will really get you moving, we'll train you on the rest!
We are now hiring Customer Service Advisors/Lube Technicians to work safely in various roles to meet the individual needs of the customer, ensuring that they are confident in the safety of their vehicle.
Benefits:
Opportunity to increase your payrate within your first 60 days of employment!
Paid training plus bonus incentives for completing training.
Cross-training across multiple roles, increasing your earning potential.
Career paths that offer limitless growth opportunities (in Automotive and Management)!
Safety focused work environment to always keep you and our customers safe!
Unique benefits including legal and financial advising, employee discount on parts and services, and a members-only discount center for major purchases and day-to-day essentials! *
Competitive Medical, Vision, Dental, company funded Life Insurance, FSA/DCFSA, and paid time off to help you care for yourself and your family! *
*For full time employees
PVA is seeking reliable individuals with a growth mentality, committed to customer satisfaction. The ability to build rapport and explain products effectively makes you the perfect candidate for this position! We do not require automotive experience, but customer service/sales experience are preferred.
Qualified candidates can work well in a team setting, have great communication skills, and are efficient in fast-paced environments. A valid driver's license is strongly preferred as it ensures your career opportunities will not be limited but is not required.
See full job description below!
Job Summary
The Customer Service Advisor (CSA) for PVA (Jiffy Lube), helps build loyalty and increase sales by allowing our guests to make informed decisions about their automotive services. The CSA is a Lube Technician that is also responsible for creating a positive guest experience, which they can achieve by acting as the customer liaison and main point of contact throughout their visit!
Job Responsibilities:
Greet and escort guests from their vehicles as you review their requests.
Inform guests of any promotions or products available with thorough understanding of the full range of Jiffy Lube products and services acquired through your training.
Provide impartial recommendations or options that are tailored specifically to guest's needs based on manufacturer recommendations and technicians' findings.
Communicate updates to the guest throughout the entire process as well as any special circumstances that impact overall satisfaction.
Perform preventative maintenance such as oil and filter change, refill fluid levels, and inspecting and replacing lights, wiper blades, brakes, and tires.
Promote customer loyalty by ensuring completion of quality workmanship, reviewing services completed with guest, confirming guest satisfaction, and encouraging return at recommended intervals.
Other duties as assigned by management.
Requirements:
Proven face-to-face customer service or sales experience.
Ability to perform the responsibilities of the job.
Able to stand for an extended period.
Ability to bend, stoop, reach, crawl, and climb stairs.
Ability to lift over 50 pounds.
Comfortable working in an enclosed and/or semi-outdoor environment.
Authorized to work in the US without sponsorship.
Qualifications:
Valid Driver's License preferred.
Excellent customer service and communication skills.
Keen listening and reasoning skills to capture guests' product needs.
Confident in overcoming objections and not afraid of rejection.
An energetic and positive attitude that is welcoming to guests.
Ability to work well in a team environment.
Dedication to following safety policies and procedures.
Willingness to undergo on the job training and a growth mindset.
Ability to work in a fast-paced environment while multi-tasking.
Benefits:
Employer/Employee Funded Medical Plans, Prescription Drug Coverage, and Telemedicine*
Employer Funded Basic Life & Accidental Death Dismemberment*
Bonus structure for JLU Module completions within set timeframes.
Employee discount on parts and services
Additional benefits available:
Dental Plan and/or Vision Plan*
Life & Accidental Death Dismemberment and/or Accident*
Short-Term and Long-Term Disability*
Critical Illness and/or Cancer and/or Hospital Indemnity*
Flexible Spending Account (FSA) and/or Dependent Care FSA*
Value Added Services: Employee Assistance Program, Will Prep, Travel Assistance
* Full-time employees only
Equal Opportunity Employer
Jiffy Lube - Premium Velocity Auto provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
PT Customer Service Associate (402184)
Customer Service Associate Job In Queensbury, NY
Hannaford Supermarkets started out as a fresh produce vendor in Portland, Maine way back in 1883, and is still connected to those early roots as a local market. Hannaford actively seeks out farmers and producers to join our Local program which celebrates not only local foods, but the preservation of farmland, local traditions and local jobs. The connection we have to the source of our fresh foods is core to the way we do business, becoming the first major supermarket in the United States to document that all its seafood products were sustainably harvested.
PT Customer Service Associate
Hannaford provides equal opportunity in employment to all associates and applicants for employment without regard to race, religion, color, sex (including pregnancy, childbirth and related conditions), age, veteran status, national origin, sexual orientation, gender identity and gender expression, disability, or any other characteristic protected by law.
Customer Service Associate
Customer Service Associate Job In Albany, NY
The Customer Service Associate for innovate IT is an integral part of the Sales team. Responsibilities include responding to customer (business to business) inquiries, building relationships with customers as well as other customer related duties. Responsibilities:
+ Answer and respond to customer phone calls, emails, and field requests
+ Build relationships with customers via inbound calls and assist with their needs
+ Process parts orders in a timely manner
+ Troubleshoot basic equipment issues and escalate for resolution
+ Make outbound calls to existing customers in our Customer Relationship Management (CRM) software to check in and generate new sales leads
+ May assist with the review of sales proposals for accuracy and completeness
+ Responsible for Sales Order (SO) and Warranty SO entry into companies ERP software
+ Fulfill requests for information, update customers on their order status, and maintain account changes using our software platforms
+ Responsible for arranging and tracking customer deposits and final payments
+ Will track and log customer comments, feedback, and support requests within our CRM
Qualifications:
+ At least 2 years of experience working directly with customers; preferably in a business to business environment
+ Excellent verbal communication and interpersonal skills as well as ability to problem solve
+ Must be detail-oriented and well organized
+ Must be able to work independently and with a team
+ Microsoft Office Suite (Word, Excel, Outlook)
+ Prior car wash related experience including understanding of the mechanics of car wash equipment preferred.
Benefits of joining the team:
+ $22 - $25 per hour
+ Health, Dental & Vision after 60 days
+ Short-term and Long-term disability & Life Insurance after 60 days
+ 401K with 5% company match
+ 3 weeks of Paid Time Off
+ Free Car Washes
+ Hybrid remote schedule after training period
Company Overview:
Hoffman Development is a family-owned company that operates Hoffman Car Wash and innovate IT brands. Founded in 1965, Hoffman Development has been a leading provider of innovative car washes in New York since 1965.
innovate IT is Hoffman Development's newest venture, established in 2019. innovate IT is a manufacturing company that designs, manufactures, and distributes car wash equipment. innovate IT provides high quality, reliable car wash equipment such as conveyors, wheel blasters, chemical dispensing systems, software packages and much more. Design and manufacturing are done in Albany, NY.
Hoffman Development Corporation is an equal opportunity employer. It provides employment opportunities to all employees and applicants without regard to race, color, religion, sex (including gender identity, pregnancy, sexual orientation) national/ethnic origin, age, marital status, familial status, disability, military status, predisposing genetic characteristics, being a victim of domestic violence, or any other status protected under state, federal or local law. Applicants must be authorized to work for ANY employer in the US. We are unable to sponsor or take over sponsorship of employment Visa at this time.
Wireless Customer Service & Sales Associate
Customer Service Associate Job In Greenwich, NY
Are you someone who is looking for a new opportunity? Something with more of a challenge and growth opportunity? We are looking for an ambitious, driven individual to take on our Wireless Customer Service & Sales Associate Role. We will provide hands-on training for the right candidate as well as the opportunity to advance within the company.
Responsibilities of the Wireless Customer Service & Sales Associate:
Work with customers on a daily basis to provide exceptional customer experiences, education on wireless products and services, and close sales
Become a master of all wireless products and services to answer customer questions
Find customer needs through asking questions and overcoming objections
Participate daily in team meetings where company goals and objectives are laid out
Learn the fundamentals of the sales process and ensure all sales are closed correctly
Build strong relationships with customers to ensure customer satisfaction and loyalty
Work alongside other members of the Customer Service & Sales team to make sure all goals and objectives are met
Perks of the Wireless Customer Service & Sales Associate:
Training tailored to the individual
Rapid advancement into leadership roles
Unlimited access to learning and training opportunities
Holiday closures
Requirements of the Wireless Customer Service & Sales Associate:
High school diploma or GED equivalent
Experience working in customer service, sales, or other related fields
Proficient communication skills
A love of working with people
#LI-Onsite
PFS Customer Service Associate
Customer Service Associate Job In Saratoga Springs, NY
Summary of position: Responsible for customer service duties including greeting customers, answering and directing incoming calls as well as performing skip tracing and insurance information follow-up.# Assists and resolves customers within department guidelines and policy. #Duties will also including compiling reports and preparing FINNOT (Final Notice) for mailing, financial assistance renewal letters and applications, collecting and posting payments from customers as well as from the mail.# Applies self-pay discounts according to our policy.# Also responsible for processing self-pay refunds, including all documentation necessary for refunds.# Works different reports out of Meditech, screens patients for Medicaid eligibility by looking on EPACES.# Distributes mail, and works returned mail and attorney requests.# Also responsible for office supply inventory. Assists with other tasks assigned by management or financial counselors. # Qualifications: High School Grad or GED required. #At least 1 year office experience and at least 6 months handling high volume phone calls is strongly preferred. Medical Office background preferred.# Medical terminology certificate preferred. Ability to organize and establish day-to-day priorities while utilizing critical thinking skills in all aspects of the job.# Posts payments using KeyBank Back Office Familiar with payers and billing guidelines Working knowledge of Passport and patient eligibility verification. Working knowledge of explanation of benefits, CPT-4/HCPCS codes, and ICD 10 diagnosis codes Must be able to multitask while remaining professional, focused, composed and positive.# Excellent customer service skills and must display integrity, friendliness and compassion. Must have proficient computer skills. # Salary Range: $18.00 - $27.45 Pay Grade: 17 Compensation may vary based upon, but not limited to: overall experience and qualifications, shift, and location.
Summary of position:
Responsible for customer service duties including greeting customers, answering and directing incoming calls as well as performing skip tracing and insurance information follow-up. Assists and resolves customers within department guidelines and policy. Duties will also including compiling reports and preparing FINNOT (Final Notice) for mailing, financial assistance renewal letters and applications, collecting and posting payments from customers as well as from the mail. Applies self-pay discounts according to our policy. Also responsible for processing self-pay refunds, including all documentation necessary for refunds. Works different reports out of Meditech, screens patients for Medicaid eligibility by looking on EPACES. Distributes mail, and works returned mail and attorney requests. Also responsible for office supply inventory. Assists with other tasks assigned by management or financial counselors.
Qualifications: High School Grad or GED required. At least 1 year office experience and at least 6 months handling high volume phone calls is strongly preferred.
Medical Office background preferred. Medical terminology certificate preferred.
* Ability to organize and establish day-to-day priorities while utilizing critical thinking skills in all aspects of the job.
* Posts payments using KeyBank Back Office
* Familiar with payers and billing guidelines
* Working knowledge of Passport and patient eligibility verification.
* Working knowledge of explanation of benefits, CPT-4/HCPCS codes, and ICD 10 diagnosis codes
* Must be able to multitask while remaining professional, focused, composed and positive.
* Excellent customer service skills and must display integrity, friendliness and compassion.
* Must have proficient computer skills.
Salary Range: $18.00 - $27.45
Pay Grade: 17
Compensation may vary based upon, but not limited to: overall experience and qualifications, shift, and location.
Customer Service Associate
Customer Service Associate Job In Albany, NY
The Customer Service Associate for innovate IT is an integral part of the Sales team. Responsibilities include responding to customer (business to business) inquiries, building relationships with customers as well as other customer related duties.
Responsibilities:
Answer and respond to customer phone calls, emails, and field requests
Build relationships with customers via inbound calls and assist with their needs
Process parts orders in a timely manner
Troubleshoot basic equipment issues and escalate for resolution
Make outbound calls to existing customers in our Customer Relationship Management (CRM) software to check in and generate new sales leads
May assist with the review of sales proposals for accuracy and completeness
Responsible for Sales Order (SO) and Warranty SO entry into companies ERP software
Fulfill requests for information, update customers on their order status, and maintain account changes using our software platforms
Responsible for arranging and tracking customer deposits and final payments
Will track and log customer comments, feedback, and support requests within our CRM
Qualifications:
At least 2 years of experience working directly with customers; preferably in a business to business environment
Excellent verbal communication and interpersonal skills as well as ability to problem solve
Must be detail-oriented and well organized
Must be able to work independently and with a team
Microsoft Office Suite (Word, Excel, Outlook)
Prior car wash related experience including understanding of the mechanics of car wash equipment preferred.
Benefits of joining the team:
$22 - $25 per hour
Health, Dental & Vision after 60 days
Short-term and Long-term disability & Life Insurance after 60 days
401K with 5% company match
3 weeks of Paid Time Off
Free Car Washes
Hybrid remote schedule after training period
Company Overview:
Hoffman Development is a family-owned company that operates Hoffman Car Wash and innovate IT brands. Founded in 1965, Hoffman Development has been a leading provider of innovative car washes in New York since 1965.
innovate IT is Hoffman Development's newest venture, established in 2019. innovate IT is a manufacturing company that designs, manufactures, and distributes car wash equipment. innovate IT provides high quality, reliable car wash equipment such as conveyors, wheel blasters, chemical dispensing systems, software packages and much more. Design and manufacturing are done in Albany, NY.
Hoffman Development Corporation is an equal opportunity employer. It provides employment opportunities to all employees and applicants without regard to race, color, religion, sex (including gender identity, pregnancy, sexual orientation) national/ethnic origin, age, marital status, familial status, disability, military status, predisposing genetic characteristics, being a victim of domestic violence, or any other status protected under state, federal or local law. Applicants must be authorized to work for ANY employer in the US. We are unable to sponsor or take over sponsorship of employment Visa at this time.
All Shifts - Customer Service
Customer Service Associate Job In Guilderland, NY
* 2080 Western Avenue, Guilderland, NY, USA * 15.00 per hour * Hourly * Part Time Email Me This Job **Passion / Integrity / Professionalism / Customer Service** Our customer service team is responsible for being the first point of contact for new and existing members. The first person a member sees when they arrive and the last person they see when leaving, our customer service team sets the tone for our members experience while at the club. Our team members are fully versed on club operations and services and have one of the busiest positions in the club.
Attention to detail, professionalism and passion are key attributes of the ideal candidate. In addition to greeting and interacting with members, our customer service team serves protein shakes, operates cash register, assists with member tours and questions, enrolls members in fitness classes and sessions, handles incoming phone calls and assists with cleaning in our facility. Team members in this position are typically cross trained to perform many different functions.
Prior experience in a fast paced retail business is helpful. Fitness minded individuals are encouraged to apply. This position provides opportunity for advancement into personal training, group Exercise instruction and management.
EOE
You must select a location. You must select an education status answer. You must select a seeking status answer.
CID/Resort Call Center
Customer Service Associate Job In Bolton Landing, NY
Summary: Our Call Center Agents are responsible for being a warm friendly voice of the resort. They will be receiving all incoming calls from guests who are on the property by assisting them with questions, requests, and room service orders. Off-property guests who need to be directed to the correct department. They will also play an integral role in communicating information between departments.
Essential Duties and Responsibilities include the following:
· Answer all incoming calls with a friendly and welcoming tone
· Screens and route calls to the correct departments or person
· Be knowledgeable of all hotel facilities and hours of operations
· Answer any questions about the resort and its offerings
· Input guest and employee requests into HotSOS and follow up accordingly
· Take room service orders and input into Digital Dining
· Become familiar with the operating system and know guest reservation information
· Be acquainted with side work such as prep welcome packets, doggie bags, etc.
· Place and make wake-up calls
· Other duties may be assigned.
Requirements
· No previous experience is required but previous hospitality or call center experience is a plus
· Must have great interpersonal skills
· Requires excellent communication skills, both verbal and written
· Must be able to work within a team
· Must possess computational ability
· Flexibility to work varying schedules including days, nights (no overnights), weekends, and holidays.