Care Specialist - Justice-Involved ECM
Customer service associate job in San Mateo, CA
Care Specialist - Justice-Involved ECM
Upward Health is an in-home, multidisciplinary medical group providing 24/7 whole-person care. Our clinical team treats physical, behavioral, and social health needs when and where a patient needs help. Everyone on our team from our doctors, nurses, and Care Specialists to our HR, Technology, and Business Services staff are driven by a desire to improve the lives of our patients. We are able to treat a wide range of needs everything from addressing poorly controlled blood sugar to combatting anxiety to accessing medically tailored meals because we know that health requires care for the whole person. Its no wonder 98% of patients report being fully satisfied with Upward Health!
Job Title & Role Description:
The Care Specialist - ECM is responsible for coordinating care for high-complexity patients, mainly working in the field to provide chronic care coordination and support. This role involves direct outreach to patients through phone calls, home visits, and community interactions. The Care Specialist primarily works in patients' homes and communities (90% of the time) and engages in virtual or telephonic support (10% of the time) The Care Specialist will assess patient needs, help set health goals, and ensure that patients receive the appropriate care and resources, with a focus on increasing access to preventative care, reducing emergency room visits, and enhancing self-management. The role requires excellent communication skills, critical thinking, and the ability to work independently and adapt to evolving challenges.
Skills Required:
At least 2 years of relevant work experience as a Community Health Worker, Peer Support Specialist, Medical Assistant, or in a similar role.
High school diploma or GED required.
A valid drivers license and auto liability insurance.
Reliable transportation and the ability to travel within assigned territory or as needed.
Experience in care coordination for individuals with chronic conditions, behavioral health conditions, or with patients experiencing housing insecurities including homelessness.
Strong interpersonal and motivational interviewing skills to build trust and rapport with patients.
Familiarity with trauma-informed care, care coordination, and patient education.
Proficiency in the use of electronic medical records (EMR) systems and basic computer skills.
Technologically savvy and able to manage documentation and data entry effectively.
Ability to work independently in a field-based environment and as part of a team.
Multi-lingual capabilities preferred but not required.
Prior home care or Enhanced Care Management experience a plus.
Community Health Worker certification is a plus.
Key Behaviors:
Adaptability:
Ability to work in dynamic, unstructured environments, pivoting quickly to meet the needs of patients and the organization.
Critical Thinking & Problem Solving:
Demonstrates strong problem-solving skills when assessing patient needs and determining the best course of action.
Motivational Interviewing & Empathy:
Uses motivational interviewing techniques to build rapport, set health goals, and empower patients to take charge of their care.
Relationship Building:
Skilled in establishing trust and fostering strong relationships with patients, families, and team members.
Self-Starter:
Takes initiative to perform outreach, complete assessments, and follow through with care coordination independently.
Organizational Skills:
Excellent at managing time, tasks, and schedules, ensuring that all patient needs are addressed in a timely manner.
Resilience:
Demonstrates resilience in challenging situations and remains focused on the goal of improving patient outcomes despite setbacks.
Cultural Competence:
Demonstrates sensitivity to and understanding of diverse cultural backgrounds, ensuring that care is provided in a culturally inclusive manner.
Commitment to Quality Care:
Shows passion for delivering high-quality care and support to patients, ensuring their well-being and satisfaction.
Competencies:
Care Coordination:
Ability to assess patient needs, coordinate care with interdisciplinary teams, and ensure patients are receiving the appropriate services.
Patient Advocacy:
Supports patients by navigating healthcare systems, advocating for needed resources, and ensuring timely access to care.
Health Education & Communication:
Educates patients about their health conditions, treatments, and the healthcare system in a clear and empathetic manner.
Data Management & Reporting:
Proficient in documenting patient interactions and maintaining accurate, up-to-date records in EMR systems.
Patient Outreach & Engagement:
Proactively reaches out to patients through multiple communication channels, including phone, in-person visits, and community outreach.
Goal Setting & Self-Management:
Works with patients to develop self-care plans, emphasizing shared decision-making and increasing the patients ability to manage their own health.
Collaboration & Teamwork:
Works effectively as part of an interdisciplinary care team to achieve organizational goals and improve patient outcomes.
Crisis Management & Flexibility:
Demonstrates flexibility and adaptability in managing unforeseen challenges, providing support where it is needed most.
Technical Proficiency:
Skilled in using healthcare software applications and systems for accurate data entry and patient management.
Upward Health is proud to be an equal opportunity employer. We are committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. This job description is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position.
California pay range
$24-$27 USD
Upward Health Benefits
Upward Health Core Values
Upward Health YouTube Channel
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Customer Service, Sales and Marketing Specialist
Customer service associate job in San Leandro, CA
We are seeking a motivated and ambitious Customer Service, Sales & Marketing Specialist to support our sales and marketing operations. The ideal candidate will have up to five years of relevant work experience and a strong desire to develop their skills and grow within the role. Prior experience in the medical device or ophthalmic industry is not required. This position offers an excellent opportunity to gain valuable experience while contributing to distributor management, marketing activities, and customer service initiatives.
ESSENTIAL FUNCTIONS:
Customer Service & Sales Support
Serve as the primary point of contact for customer inquiries
Process orders, coordinate shipments, and manage payments
Handle customer complaints and issue resolution
Support sales activities and follow up on leads
Assist with reporting and analyzing sales trends
Marketing & Promotions Support
Prepare materials for trade shows and marketing campaigns
Support social media and promotional activities
Assist in collecting customer feedback and market insights
Distributor & Partner Support
Maintain relationships with distributors and partners
Assist with onboarding, training, and distributor support
Product & Regulatory Support
Assist in product registration and compliance tasks as needed
Coordinate with internal teams to ensure product availability
Manage the RMA (Return Merchandise Authorization) process, including communications with the customers or distributors, tracking returns, coordinating with Quality and Regulatory teams, and ensuring timely resolution.
Other Responsibilities
Perform additional duties as assigned to support business objectives
Travel as required
EDUCATION, EXPERIENCE, AND SKILLS:
Bachelor's degree in Business Administration, Marketing, or a related field, preferred
Strong communication, negotiation, and interpersonal skills
Up to 5 years of relevant work experience
Self-starter with ability to identify issues, opportunities, and take initiative
Ability to learn quickly and adapt to new processes
Annual Compensation: $65,000 - $95,000 DOE (Depending on Experience)
Location: San Leandro, CA (Onsite, Full-time)
Company Website: ***************
Employment Type: Full-time
Customer Service Coordinator
Customer service associate job in San Francisco, CA
Title: Customer Service Coordinator
OVERVIEW: LITEON designs and manufactures power supplies, keyboards, ODD, racks, enclosures, and liquid cooling for a variety of customers in the server, storage, networking, and consumer space. With headquarters in Taipei, Taiwan, and branch offices in the United States, LITEON is looking for a creative, best-in-class professional who will thrive in a fast-paced, highly technical environment. The successful candidate will have exceptional communication, and team-working skills and will be unafraid of stretching their talents in a dynamic organization where respect and knowledge are far more important than reporting structure. Collaboration with colleagues at all levels will be key to this person's success at LITEON.
JOB DUTIES AND RESPONSIBILITIES:
1. Ensure smooth and efficient logistics operations on a daily basis
2. Create, change, and manage sales orders, delivery notes, and invoices
3. Oversee warehouse operations, including shipping, receiving, and inventory reconciliation
4. Maintain effective communication with external stakeholders, including hubs and international factories
5. Manage inventory and ensure compliance with import/export processes, such as customs clearance and claims for inventory loss or damage
6. Handle vendor claims negotiation and intercompany AR/AP transactions
7. Perform billing and A/R reconciliations
8. Maintain SAP master data and other systems as needed
9. Adapt to and complete additional duties as assigned by management
QUALIFICATIONS:
1. 3-5 years of experience working in the logistic coordination field with a demonstrated track record of successful operation
2. Experience working with electronic data using systems to manage logistics, such as warehousing or transportation, import/export, customs
3. Bachelor's degree in business, logistics, operations engineering, supply chain management or relevant field with similar experience
4. Excellent Microsoft office skills required
5. SAP (ERP) knowledge strongly preferred
6. Fluent Mandarin (spoken/written) is plus
PERSON SPECIFICATION:
1. Excellent written and verbal communication skills, including tactful and efficient communication with internal and external stakeholders
2. Excellent problem-solving and critical thinking skills with the ability to find solutions in a dynamic environment
3. Excellent time management skills and the ability to manage several tasks simultaneously, maintaining attention to detail
4. Creative thinking skills to enhance processes and streamline inefficiencies
5. Working knowledge of the electronic goods industry
BENEFITS:
As a full-time employee, you'll have access to LITEON's comprehensive benefits package, which includes medical, dental, vision, 401(k), and paid time off in compliance with US labor requirements.
ADDITIONAL DETAILS:
LITEON is committed to equal opportunities for all qualified individuals, and we welcome a diverse range of applicants.
Please note that the responsibilities and duties of the position may change with or without notice, and we are committed to providing reasonable accommodation for individuals with disabilities to perform their essential functions.
Sales Associate - Salary Range: $17.50 to $19.00
Customer service associate job in San Rafael, CA
As a Sales Associate you will be eligible for;
401K
Tuition Reimbursement Program
Flexible schedules
Full Time positions are also eligible for medical benefits. The Sales Associate at United Pacific works at an assigned store location and assists in the operation of the facility in a safe, customer-focused, and profitable manner. You will perform various duties including, but not limited to: Daily cash handling, lighting/fixtures cleaning & maintenance, and ensuring the security of all inventory and currency to avoid theft and inventory shrinkage. You will report to the Store Manager and will receive direct supervision within a framework of well-defined United Pacific company policies and procedures. In this role you will need to have the ability to learn to operate a cash register, computer console, and other equipment and tools related to the work task.
Qualifications Include:
Must be at least 18 years of age.
A High School diploma or GED is preferred but not required.
Ability to communicate effectively in English, both verbally and written.
Ability to work alone in the store for extended periods of time.
Must be able to provide proof of authorization to work in the United States if hired.
Be able to work irregular shifts, including weekends, overnight shifts, and holidays.
Ability to stand and/or walk for at least 8 hours.
Be physically able to lift, push, pull a minimum of 20 lbs.
Ability to occasionally lift and/or carry up to 20 pounds from ground to overhead up to 30 minutes of workday (i.e., assisting in stocking/maintaining inventory levels) with appropriate safety equipment's.
Ability to occasionally climb a ladder to store and retrieve materials, and/or place or remove signage
Significant amount of work is performed indoors, but there are times when extended periods of work may be performed outside.
Capable of working in small spaces at times.
Customer Support Specialist
Customer service associate job in San Francisco, CA
Responsible for handling all walk-in customers by responding to inquiries for all lines of business. Primary duties may include, but are not limited to: Receives and verifies premium payments. Assists customers with information required to make decisions on health care coverage that best meets their needs by explaining benefits and rates for all policies. Researches and responds to walk-in customer concerns. Accepts premium payments and prepares written receipts. Assists customers in the selection of health care coverage that best suits their needs. Assist customers in making policy change decisions that result in retained business. Identify complex and unusual inquiries that may cause problems; document and submit problem reports for resolution; tracks trends and problems that directly impact company performance. Provide feedback to appropriate areas to improve service. Acts as liaison between customer and operating units. Assists with research of executive inquiries. Requires HS diploma or equivalent and a minimum of 5 years of operations or customer service experience; or any combination of education and experience which would provide an equivalent background. Life and Health License preferred. Bi-lingual required in some locations. Prior sales experience preferred.
Customer Service Representative
Customer service associate job in Pleasanton, CA
We are seeking a dependable and personable Customer Service / Dispatch Coordinator to support a busy residential plumbing team. This role is ideal for someone who enjoys fast-paced coordination, strong communication, and delivering an excellent customer experience from the first call to job completion.
Key Responsibilities
Answer inbound calls, schedule appointments, and dispatch technicians efficiently based on skill set and location.
Communicate with homeowners to confirm appointments, provide updates, and ensure a positive experience.
Coordinate with field technicians and the warehouse to align scheduling, materials, and workflow.
Manage the service calendar and daily job board to optimize productivity.
Enter accurate notes and updates in the service system.
Assist with follow-up calls, estimates, and warranty documentation when needed.
Qualifications
2+ years of customer service or dispatch experience (preferably in residential services such as plumbing, HVAC, or electrical).
Excellent communication, organization, and multitasking skills.
Strong computer proficiency; comfortable using scheduling and CRM systems.
A positive, team-oriented mindset with a focus on customer satisfaction.
Ability to stay calm and professional in a fast-paced environment.
Customs Specialist - Team Lead
Customer service associate job in San Francisco, CA
📌 Job Title: Customs Entry Team Lead
🕒 Full-Time | On-site
A global leader in transport and logistics is seeking a Customs Entry Team Lead to oversee import compliance operations and support a high-performing customs brokerage team.
This is a great opportunity for an experienced customs professional ready to step into a leadership role, contribute to international trade compliance, and help drive operational excellence across global supply chains.
🔍 Key Responsibilities
Mentor a team of entry writers handling customs documentation and clearance
Ensure compliance with U.S. Customs regulations and international trade laws
Review and approve complex customs entries, including HTS classification and valuation
Communicate with government agencies, carriers, and clients to resolve clearance issues
Maintain accurate records and ensure audit readiness
Monitor regulatory changes and implement best practices within the team
Collaborate cross-functionally with operations, freight, and compliance teams
✅ Ideal Background
3+ years in customs brokerage or import/export operations
In-depth knowledge of U.S. customs regulations, ACE, and HTS classification
Experience leading or mentoring a team (formal or informal)
Strong attention to detail, organizational skills, and ability to manage deadlines
Proficient with Microsoft Office and customs brokerage platforms (Cargowise)
Customs Broker License is a plus
Experience with a wide range of commodities preferred
💼 What's Offered
Competitive compensation
Career growth in a global logistics environment
Exposure to a wide range of industries and complex customs scenarios
A collaborative, fast-paced, and supportive work culture
Customer Success Specialist
Customer service associate job in San Francisco, CA
Do you love developing and nurturing great relationships?
As an N2S Customer Success Specialist, you will be responsible for managing and growing our Fortune 500 accounts, understanding their staffing requirements, and ensuring the successful placement of qualified candidates. You will play a crucial role in building strong client relationships and contributing to the growth and success of N2S
Location: Remote from Bay Area, SFC, CA
Qualifications:
Must have 3-5 years of overall experience in the Staffing & Recruiting Industry with hands on recruiting experience and exposure of client communication preferably with LifeSciences or IT MSP clients.
Strong understanding of working with VMS and MSP based accounts.
Any experience working with a Hybrid/Offshore delivery model will be a plus.
Proven experience in staffing, recruiting & client communication, supporting client/ MSP programs from a supplier side.
Strong interpersonal and communication skills.
Excellent negotiation and problem-solving abilities.
Excellent reputation and relationship-building skills.
Ability to work in a fast-paced, target-driven environment.
Must be a self driven and highly motivated individual.
Proficiency in using applicant tracking systems (ATS) and other relevant software.
Key Responsibilities:
Be the single point of contact for our Fortune 500 clients
Build long-term client partnerships to understand their challenges and provide solution.
Maximize market share with a client to make us their trusted staffing supplier.
Qualify new job orders and work with the delivery lead for better coverage and support.
Present candidates to Hiring Managers and follow up for feedback .
Coordinate with Client to schedule candidate interviews and onboarding.
Coordinate with recruiting team including screening, orientation, and placement of candidates.
Use CRM/ATS (Job Diva) to manage activities.
Constant communication with clients to build rapport and to obtain critical information including, job descriptions, referrals, and business leads.
Additional Requirements:
Must be open to travel across the country, especially locally, and support clients from their offices.
Availability to work outside regular office hours, if needed.
Benefits of working at N2S:
Uncapped Commissions
100% Contribution to Health/Dental/Vision
Joint Recon/ Trauma Medical Device Sales Associate
Customer service associate job in Santa Rosa, CA
Golden State Orthopaedics is the exclusive distributor for DePuy Synthes, The Orthopaedics Company of Johnson & Johnson, offering a comprehensive portfolio of orthopaedic and medtech solutions to Keep People Moving. The company delivers connected, innovative care by combining people-centric care and compassion with a strong portfolio of products and data-enabled solutions. DePuy Synthes is rooted in innovation, reimagining orthopaedics, and backed by the expertise and reach of Johnson & Johnson.
Responsibilities
This is a full-time on-site role as a Joint Recon/ Trauma Medical Device Sales Associate located in Santa Rosa, CA supporting the Northbay Area. The Sales Associate will be responsible for engaging in medical sales activities, specializing in orthopedic products, collaborating with operating rooms, and promoting medical devices related to both the joint reconstruction and trauma lines of the business.
Qualifications
Strong communication and interpersonal skills
Ability to build and maintain relationships with healthcare professionals
Bachelor's degree (preferred)
Ability to work independently and manage time effectively in a fast-paced environment
Willingness to travel within the Northbay Area as needed
Retail Sales Associate, Hillsdale - Full Time
Customer service associate job in San Mateo, CA
Be part of an amazing story
Macy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditions about inspiring stores and irresistible products about the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.
Job Overview
As a Retail Selling Colleague, you blend selling that delivers results with genuine hospitality to create standout shopping experiences. You take the time to understand each customer's needs, offering personalized recommendations and connecting them with the right products and services. Whether on the sales floor or in the fitting room, your warmth, product knowledge, and personal approach turn everyday visits into memorable moments. You stay focused on achieving selling goals by driving performance through customer engagement and smart selling behaviors. With every interaction, you build trust, meet sales targets, and inspire loyalty - making each visit both meaningful and successful.
This role goes far beyond just being a cashier. Here, the customer is at the heart of everything we do - every day, all day. If you're passionate about selling, reaching goals, working as a team, and creating amazing experiences through genuine hospitality, this could be the perfect fit for you! You'll also help keep the shopping space clean, organized, and inviting so every customer feels welcome the moment they walk in.
How our Selling Colleagues spend their day
Our colleagues begin each day energized and ready to make an impact. They wear their name badge with pride, greet teammates with a warm hello, and help ensure the sales floor is clean, organized, and prepared for customers. Before getting started, they review their sales goals, learn about new arrivals and top-selling items, and stay up to date on current trends and promotions - so they're fully informed and ready to engage, educate, and sell with confidence.
On the floor, they focus on the customer - offering a warm welcome, making eye contact, and creating friendly, personal conversations to create customer relationships to bring the customers back.
Throughout the day, they maintain a shoppable space by recovering the floor and fitting rooms, updating signs and pricing, and supporting any needed merchandise moves.
They always Finish Strong - sharing our Loyalty program benefits, making sure customers have all they need, and ending with a sincere thank-you, often walking the package around and using the customer's name.
We believe service starts with each other - supporting one another with honesty, care, and collaboration so we can better serve our customers and communities.
And we know that excellence is a journey - we strive to improve every day , take pride in our work, achieve sales goals and learn from each other to deliver individual and store results.
Full-time colleagues are typically scheduled to work 30 or more hours per week, while part-time colleagues are typically scheduled 12-24 hours per week. All schedules contain weekend shifts as part of the requirements. Hours are dependent on business needs and colleague availability. Information regarding hours per week needed for benefit eligibility purposes can be found here .
Who You Are
Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality
Must be able to:
Understand and communicate effectively with customers, co-workers, and supervisors
Read and understand employment policies and safety rules/procedures in English
Be comfortable communicating and collaborating with customers and colleagues
Meeting daily sales goal challenges
Enjoy meeting people, learning about them, and sharing information
Resourceful and eager to start a new venture and can adapt to changing priorities
You can work on your own but are great with team dynamics
You can handle electronic devices with no problem
Essential Physical Requirements You Will Perform
This position requires talking, lifting, constant moving, standing, and reaching with arms and hands.
Standing for at least two consecutive hours, lifting at least 25lbs. stooping, kneeling, crouching, and climbing ladders, reaching, including above eye level.
Requires close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions.
What We Can Offer You
Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.
Some additional benefits we offer include:
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice
Access the full menu of benefits offerings here.
About Us
This is a great time to join Macy's! Whether you're helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people's lives.
Join us and help write the next chapter in our story - Apply Today!
This is not all-inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.
STORES0
This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at .
Retail Sales Associate
Customer service associate job in San Rafael, CA
We Don't Follow Trends, We Create Them. Make some serious Cash!
Incentive Potential $34,000 - $127,500 For over 75 years, Ashley Furniture has been the largest home furnishings manufacturer, transforming homes worldwide. With our customer basecontinuously growing, we are expanding our reach by opening more stores to meet the increasing demand. Our dedication to quality, style, and affordability has solidified our reputation as a trusted and recognized brand worldwide.
Purpose at Ashley:
As a Retail Sales Associate, transform store guests into loyal customers. When guests enter the store, you're the person who guides them. As the expert on home furnishings, you create inspiration, enthusiasm, and excitement about Ashley's products. You help our guests discover the styles that reflect their lives and help them design rooms they will love to live in. This is an excellent opportunity for an entrepreneurial, focused, and ambitious sales professional with a passion for lifestyle retail and thrives in a fast-paced, high-energy environment.
What You'll Do
· Thrives in an environment that rewards for delivering world-class service and delighting our guests.
· Provide outstanding service experience for every customer and guest. Maintain a welcoming, professional, visible presence at the front desk; engage with guests, ensuring they are always treated in a cordial, respectful manner representing the Company's brand image.
· Accurately and efficiently process sales orders, adhering to cash handling protocols. Aid customers with credit applications and financing matters as required while maintaining thorough documentation of sales transactions
· Address customer concerns independently whenever possible
· Aid in store opening and closing activities, including cash reconciliation and completion of daily checklists
· Support inventory management and loss prevention procedures, including participation in bi-annual inventory checks
· Meet and exceed sales goals, align to KPI's and performance standards
· Complete any additional tasks as assigned by management
What You Bring
· Legally authorized to work in the US.
· At least 18 years old
· Ability to lift, tug, and pull 25 IBS with or without accommodation.
· High school diploma or equivalent, preferred
· 1 year customer service and/or sales experience, preferred
· Gets charged up by interacting with others, by being outgoing, friendly, and easy to talk to
· Conveys information in a way that inspires action
· Gets excited by developing and sharing fresh ideas
· Ability to work flexible hours, including weekends and holidays
· Communicates information in a motivating manner that prompts action
· Flourishes in an environment that values exceptional service and customer satisfaction
· Maintain reliable attendance
What's In It for You:
When you join us, you are eligible to participate in our comprehensive benefits programs, which include:
· Extended health, dental benefits, and vision insurance
· Employee Discount from 10% - 30%
· Life/Disability Insurance
· Flex Spending Account
· 401K
· Paid Time Off & Holidays
· Paid Birthday
· Weekly Pay
Compensation: 60-day training hourly rate upon hire = $20.00 to $20.00. Following the training period, this position pays an hourly rate of $18.00 - $18.00. This position is eligible to earn weekly, and monthly incentives based upon sales. Incentive amounts range from 2% to 15% and differ based on product types.
Benefits: When you join our family, you are eligible to participate in our comprehensive benefits programs which includes Health, Dental, Vision, Life/Disability, Flexible Spending Accounts, 401(k), Paid Holidays, 80 hours paid vacation and 40 hours of California Paid Sick Leave. Benefits may vary based on position and location, so we encourage you to speak with the recruiting team during the interview process.
Learn more about who we are and the causes we support here.
Apply now and find your home at Ashley!
Retail Associate
Customer service associate job in San Francisco, CA
About the The New Bar:
Hi! We're The New Bar. We're a curated nonalcoholic bottle shop and discovery platform built around one simple concept: It's fun to be good to yourself.
Since launching in July 2022, we've built a mission-driven brand with growing momentum and a thriving community. We're looking for a charismatic, results-driven Retail Associate to support the success of our retail stores in San Francisco.
What we do:
We help people access, discover, and understand alcohol alternatives and how they can fit into their lifestyles. We're not here to judge. We're here to provide products, tools, and information to help people be more mindful, intentional, and healthy about the way they drink - whatever that means to them.
We're a small, but mighty team. We're deeply passionate about our work and think creatively to break societal norms. We believe in meeting people where they are at and making behavioral changes accessible to everyone.
The Role:
As The New Bar's Retail Associate, you'll play a vital and pivotal role in building and nurturing a thriving community around our mission. Our retail associates serve as guides for our customers and advocates for The New Bar brand. You'll be responsible for driving consultative sales and ensuring our customers have the best experience each time they visit our store.
This is a part-time, in-person position for our San Francisco store.
Core Responsibilities:
Greet, guide, and walk customers through the sales process
Stay up to date on all new products that hit our shelves
Be well versed in the similarities, differences, and nuances of our products
Work holiday + weekends shifts
Complete daily restocking and support inventory management practices
Restock shelves and fridge as needed
Perform opening + closing protocol
Attend monthly team meetings/trainings
Perform light cleaning duties: sweep the floors, wipe the countertops, and maintain the hygiene and ambiance of the store
Qualifications:
Skills and Abilities:
Your communication skills are unmatched and coupled with a natural curiosity, a drive to learn, and an eagerness to educate.
You have experience in retail, food & beverage, or wellness.
You're available to work on weekends and holidays
You're able to lift approx. 20 - 40 pounds
You aren't afraid of hard work and are ready to get your hands dirty
You're not afraid to bring ideas to the table to elevate the consumer experience; you are always on the lookout for opportunities to improve
You're an effective salesperson and an active listener
You have a passion for nonalcoholic beverages and promoting accessible, positive lifestyle changes. You love sharing your favorite products and have been told you are very convincing :)
Benefits and Perks:
Compensation: Hourly wage, competitive based on experience + uncapped commission
Employee discounts
Uncapped growth and development
Really great co-workers :)
Please fill this out and email ******************** your resume :)
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Sales Associate
Customer service associate job in Rodeo, CA
WHO YOU ARE:
Our contributors at Michael Kors are stylish fashion forward individuals who have a drive to achieve results and a passion for customer engagement. As a Sales Associate, you are a team player who has the ability to multitask and is focused on building lasting client relationships. You will work in a fun, inspiring and rewarding environment with opportunities for development and growth.
WHAT YOU'LL DO:
· Drive results through delivering an elevated customer experience
· Perform operational tasks with excellence
· Achieve productivity goals through multitasking and prioritizing responsibilities
· Demonstrate flexibility and desire for individual growth in a fast-paced store environment
· Foster customer relationships by continually developing knowledge of current trends and styling techniques.
· Brainstorm with management to create innovative ways in order to maximize personal sales results.
· Drive Omni channel sales by utilizing all available tools and technology
WE'D LOVE TO SEE:
· 2+ years of relevant retail experience
· A self-starter with the ability to drive results
· Energetic and motivated with the ability to engage; a true brand ambassador
· Customer service obsessed; ability to sell with a passion for styling and love for fashion
· Technologically savvy individual with an entrepreneurial spirit
MK PERKS:
· Cross-Brand Discount
· Internal mobility across Versace, Jimmy Choo, Michael Kors
· Clothing Allotment
· Exclusive Employee Sales
· Flexible schedule
The Company is an equal employment opportunity employer. The Company's policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories.
At Capri Holdings Limited, we are committed to providing a fair and accessible recruitment process. If you require a reasonable accommodation for the interview or application process, please contact our Diversity and Inclusion team at ********************************************.
In compliance with certain Pay Transparency laws, employers are required to disclose a salary range. The salary for this position will vary based on role requirements, skill set and years of experience.
Customer Service Representative
Customer service associate job in Saint Helena, CA
Agriculture Customer Service Rep (On-site at St. Helena) Investing in You, join a 100-year-old, family-owned leader in Ag - and grow with us! Wilbur-Ellis invests heavily in our employees by offering skill development and training, competitive compensation and benefits, and a tradition of promoting from within for a broad range of career opportunities. And we foster a supportive, people-first work environment.
“We know the confidence gap can get in the way of meeting spectacular candidates, so please don't hesitate to apply - we'd love to hear from you.”
Are you customer-focused with an attention to detail? Are you proficient with computers and Windows applications? Do you have a positive outlook and excellent communication skills? Are you highly organized with an ability to multitask and prioritize assignments? If so, we want to hear from YOU! This is an in person role based at our office.
General Purpose and Scope of Position:
This position provides administrative clerical support and is a team member in the interactions and interface between customers, the field sales team, and operations support to ensure excellent service and overall customer satisfaction. It also provides clerical assistance in order processing and inventory management.
Key Skills and Abilities Include:ALL High School Diploma or equivalent
Proficiency with computers to an intermediate level utilizing Microsoft Windows, Windows applications, and ERP order entry systems. JD Edwards practice and process training will be provided
Knowledge of mathematical concepts and the ability to apply such concepts as fractions, percentages, and ratios to practical application with accuracy
Bilingual in English and Spanish required
Ability to sit at a desk and/or computer terminal to perform writing and/or keying/typing information for protracted periods of time
Mobility to move freely across uneven terrain both indoors and outdoors safely
Key Personal Attributes Include:
Strong interpersonal and effective communication skills (verbal, written, and utilizing all media (phone, e-mail, text) for interaction with customers and fellow employees including the ability to maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service
Practical organization skills with strong attention to detail along with the ability to multi-task and prioritize multiple assignments
Ability to respond professionally to common inquiries or complaints from sales staff and other employees, customers, regulatory agencies, suppliers, etc.
Reads, writes, and speaks the English language fluently
Specific Responsibilities and Key Deliverables Include:
Assists with electronic order entry and processing (sales order, shipping documents, invoicing) utilizing JD Edwards Enterprise Resource Planning (ERP) software
Responds to customer sales inquiries in a timely, accurate, and appropriate manner
As part of the support team, document and process product use recommendations as required
Utilizing JDE, enter and process customers' orders as requested. Meet or exceed timelines established under Timely Transaction Processing policy (TTP)
Submit and code bills and invoices to our AP department for payment.
Work closely with the Sales and Operations team to maintain adequate inventory levels to meet customer needs. Order product as required.
Conduct monthly inventory cycle counts and annual full inventory reconciliations.
Assist Sales Team inaccurate customer pricing and quickly resolve any inquires or concerns
Prepare standard use and sales reports as well as any custom reports as requested by management, sales, and customer
Assist branch manager with paperwork for onboarding new employees and maintaining employee DOT files.
Assists other office team members in administrative tasks to ensure quality customer service, meeting deadlines, and sales support
Supports Sales and/or Operations Manager as requested
Our Commitment to Diversity & Inclusion:
Diversity of people, cultures, opinions, and ideas makes us all stronger. From leadership commitment to employee buy-in, we know that creating an inclusive environment and providing opportunities for all employees to reach their full potential is a shared responsibility.
Wilbur-Ellis is a company you can be proud to call your employer
Wilbur-Ellis markets and distributes agricultural products, animal feed specialty chemicals, and food ingredients. A privately held and consistently profitable company, we employ more than 4,000 people throughout North America and Asia-Pacific.
Wilbur-Ellis is for and about people
Wilbur-Ellis has enjoyed over 100 years of success and growth, all thanks to our people. Our employees are both leaders and team players who thrive on creativity, entrepreneurial spirit, and a dedication to quality work, our customers, and each other.
Wilbur-Ellis invests in the industry's best workforce
Wilbur-Ellis invests heavily in our employees by offering skill development and training, competitive compensation and benefits, and a tradition of promoting from within for a broad range of career opportunities. And we foster a supportive, people-first work environment.
Job category: General Administration and Other
Expert Procurement Services Master Data
Customer service associate job in Oakland, CA
Requisition ID # 164329 Job Category: Information Technology Job Level: Individual Contributor Business Unit: Engineering, Planning & Strategy Work Type: Hybrid The Procurement Organization includes a staff of more than two hundred sourcing managers, buyers and analysts. Our mission is to deliver cost effective and valued procurement services through strategic, diverse, and sustainable business solutions. Our work requires close integration with all lines of business, finance, and our suppliers.
The Procurement Excellence Center (PEC) is a strategic function dedicated to driving procurement transformation, operational efficiency, and value creation across the organization. Within the Procurement organization, the PEC establishes best practices, standardizes processes, and leverages advanced analytics and market intelligence to enable data-driven decision-making. The PEC collaborates with all Procurement teams to enhance capabilities, improve performance, and optimize costs. Key focus areas include market intelligence and analytics, digital procurement transformation, risk management, supplier relationship management, governance, and capability development.
Position Summary
The Expert Procurement Services Master Data role plays a key role in ensuring the integrity, accuracy, and governance of procurement-related master data. This individual contributor is responsible for maintaining and improving data quality, supporting the optimization of data processes, and supporting procurement transformation initiatives through effective data management.
This individual collaborates with cross-functional teams, including Procurement, IT, and Supply Chain, to support development of and enforce data governance policies, support automation, and enhance reporting capabilities. This role requires expertise in data management, strong analytical skills, and the ability to translate business needs into data solutions that support procurement efficiency and decision-making. Key responsibilities include creation, maintenance, and governance of procurement master data while ensuring data accuracy, completeness, and compliance.
The ideal candidate has a strong background in data management, and experience in data governance frameworks, data quality management, and process automation.
This position is hybrid, working from your remote office and your assigned work headquarters.
PG&E is providing the salary range that can reasonably be expected for this position at the time of the job posting. This salary range is specific to the locality of the job. The actual salary paid to an individual will be based on multiple factors, including, but not limited to, internal equity, specific skills, education, licenses or certifications, experience, market value, and geographic location. The decision will be made on a case-by-case basis related to these factors. This job is also eligible to participate in PG&E's discretionary incentive compensation programs.
Pay Range display:
Bay Area - $114,000 to $162,000
Reporting Relationship
The Procurement Services Master Data, Expert role will report to the Manager of Procurement Services Master Data.
Job Responsibilities
* Supports the creation, maintenance, and governance of procurement master data, including vendor, material, contract, and pricing data.
* Acts as the primary contact for questions, issues, and problems for multiple datasets.
* Communicates the business value of data management maturity efforts and how data management maturity activities support them.
* Develop a deep understanding of current and future needs of business SMEs.
* Leads efforts that drive continuous improvement and monitoring of data management maturity.
* Maintains and shares in-depth knowledge of how data is collected, maintained, and interpreted in the organization.
* Develops and refines data quality, metadata, and management maturity standards and policies.
* Leads both processes and cultural change for data management and governance functions.
* Facilitates governance discussions, provides guidance, and best practices, documents agreed upon data policies and standards, and enforces activities.
* Partners with data owners, data architects, data scientists, and engineering teams to meet the data needs of the business.
Background Qualifications
Minimum
* Bachelor's degree or equivalent combination of education and experience with an emphasis in Business, Finance, Computer Science, Engineering or MIS.
* 6 years of experience in data management, data governance, data quality, reference (master) data management, and/or designing and implementing functional systems and data in a structured process.
Desired
* Knowledge of data management best practices, compliance requirements, and regulatory standards (e.g., SOX).
* Experience in working with complex, cross-functional teams.
* Experienced in supporting enterprise-wide initiatives to drive awareness and improvements around data quality and data management maturity.
* Experience with coaching and mentoring others.
* Excellent verbal and written communication skills to drive engagement, adoption, and inform the business.
* Proven ability to establish and cultivate relationships with vendors and business SMEs.
* Excellent analytical skills, organizational skills, and attention to detail.
* Proficiency in data governance landscape, processes, and design principles.
* Proficiency in business process mapping and design.
* Ability to translate between data management and Procurement principles
* Prior experience working with ERP systems (i.e., SAP) and procurement platforms (i.e., Ariba)
#featuredjob
Care Coordinator
Customer service associate job in Richmond, CA
LifeLong Medical Care has an exciting opportunity for a Care Coordinator at our Family Medical Residency Program in Richmond, California. The Care Coordinator will provide short term resource coordination and occasional longer term case management to patients in a busy primary care clinic serving a diverse and vulnerable population.
This is a full time, benefit eligible position. Bilingual English/Spanish a must.
This position is represented by SEIU-UHW. Salaries and benefits are set by a collective bargaining agreement (CBA), and an employee in this position must remain a member in good standing of SEIU-UHW, as defined in the CBA.
LifeLong Medical Care is a large, multi-site, Federally Qualified Health Center (FQHC) with a rich history of providing innovative healthcare and social services to a wonderfully diverse patient community. Our patient-centered health home is a dynamic place to work, practice, and grow. We have over 15 primary care health centers and deliver integrated services including psychosocial, referrals, chronic disease management, dental, health education, home visits, and much, much more.
Benefits
Compensation: $22 - $23/hour. We offer excellent benefits including: medical, dental, vision (including dependent and domestic partner coverage), generous leave benefits including nine paid holidays, Flexible Spending Accounts, 403(b) retirement savings plan.
Responsibilities
Clinical: Direct Service
Assesses patients' psychosocial needs, assists in developing a patient-centered plan of care, and arranges for service delivery as needed. Meets with clients in clinic or community as safe and appropriate. Documents visits appropriately in EHR.
Develops relationships with community agencies and service providers and links clients to these services as needed. Coordinates with behavioral health team to act as an advocate for the client and liaison with outside agencies.
Assist and support patients in following through with medical care plans (e.g., attending specialist visits, obtaining labs or imaging, etc.) Communicate with providers and RN (Registered Nurse) team regarding outcomes.
Provides care coordination services, including referrals to community resources, advocacy for school-based interventions (IEP, 504 Plans, school-based counseling), coordination with medical and mental health providers, troubleshooting around insurance, medication, or transportation issues. Areas of assistance include Legal aid Paratransit and other Transportation programs Applications for financial benefits (SSI, SDI, GA, etc.)
Supportive housing services (Section-8, HUD (Housing and Urban Development), etc.)
Perform ongoing assessment of food insecurity and link patients to Jenkins-based and community-based resources for nutrition support (meals on wheels, WIC (Women with Infants and Children), Wellness Center, etc.).
In consultation with medical providers, provide ongoing assessments of in-home support (IHSS (InHome Supportive Services), Home Health, etc.).
Patient medication compliance and need for additional support (i.e., bubble packs).
Support medical team and families with discussions around end-of-life care and documentation (DNR/DNI, POLST, etc.)
Provides some clinical case management to individual clients.
Refers patients to eligibility team for assistance with insurance and other entitlement programs (Medi-Cal, Contra Costa CARES, CalFresh, etc.)
Clinical: Team Participation
Participates constructively in both behavioral health team and interdisciplinary team to address the clinical and psychosocial needs of individual clients.
Be available for in-person warm-hand-offs for on-site consultation with patients.
Attends staff clinical team meetings.
Collaborates professionally with interdisciplinary team members and partners including other Behavioral Health providers, Patient Advocates, Primary Care Providers, Community Health Workers, Medical Assistants, and office support staff.
Advances the integration of Behavioral Health and Medical approaches to patient care through constructive and respectful partnerships.
Participates in agency and/or grant driven directives and outcomes.
Qualifications
Patient-Centered approach to working with vulnerable communities.
Strong organizational, administrative, and problem-solving skills, and ability to be flexible and adaptive to change while maintaining a positive attitude.
Ability to prioritize tasks, work under pressure and complete assignment in a timely manner.
Ability to effectively present information to others, including other employees, community partners and vendors.
Ability to seek direction/approval on essential matters, yet work independently with little onsite supervision, using professional judgment and diplomacy.
Work in a team-oriented environment with several professionals with different work styles and support needs.
Excellent interpersonal, verbal, and written skills and ability to effectively work with people from diverse backgrounds and be culturally sensitive.
Conduct oneself in external settings in a way that reflects positively on LifeLong Medical Care as an organization of professional, confident, and sensitive staff.
Ability to see how one's work intersects with that of other departments of LifeLong Medical Care and that of other partner organizations.
Make appropriate use of knowledge/ expertise/connections of other staff.
Be creative and mature with a “can do,” proactive attitude and an ability to continuously “scan” the environment, identifying and taking advantage of opportunities for improvement.
Commitment to working directly with low-income persons from diverse backgrounds, in a helpful, supportive manner.
Job Requirements:
Associate's Degree in Social Work, Health or Human Services field or equivalent combination of education and/or experience.
Bilingual in English/Spanish required.
Administrative experience in health or social service setting.
Knowledge of East Bay health and social service resources.
Previous work providing services to persons who are disabled, homeless, substance users, and/or psychologically impaired.
Proficient in Microsoft office word with ability to manage databases.
Auto-ApplyRamp Service Employee - Full-Time
Customer service associate job in San Francisco, CA
Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network. Come join us to create what's next. Let's define tomorrow, together.
**Description**
The Ramp Service Employee (RSE) is responsible for processing baggage, boxes, and/or cargo between baggage/cargo areas in the airport facilities and aircraft, as well as receiving and dispatching aircraft. We pride ourselves on being an on-time airline and are seeking dedicated individuals that understand a fast-paced environment while maintaining high-quality standards of operational safety and customer service.
**Qualifications**
**What You Need to Succeed (Minimum Requirements):**
+ At least 18 years old
+ High school diploma, GED, or equivalent
+ Comfortable with computers, mobile devices, and new technologies
+ Able to stand, walk, and handle baggage for an eight-hour shift
+ Able to read, write and speak English fluently
+ Ability to communicate with other departments and flight crews
+ Must possess a valid state-issued driver's license, with a good driving record
+ Must be eligible to acquire and maintain credentials vital for the position
+ Must pass a background check
+ Must pass a pre-placement physical ability test, hearing and vision tests, and drug screen
+ Position-specific clearances include but are not limited to FAA, TSA, Port Authority, U.S. Customs and U.S. Postal Service clearances
+ Available during day and night shifts, weekends, and holidays
+ When necessary, based on the needs of the operation, you will be required to work mandatory overtime
+ Able to perform a variety of physical activities including bending, stooping, climbing, and working in tight spaces, including lifting up to 70lbs
+ Ability to obtain required training certifications, perform safety checks, and successfully complete all required job functions, including but not limited to operating and driving equipment, loading and unloading baggage and cargo, interpreting load sheets, baggage tags, and cargo labels
+ Work outdoors in all temperatures and weather conditions
+ Must be legally authorized to work in the United States for any employer without sponsorship
+ Work where there will be exposure to high noise levels
+ Must NOT have lived outside of the United States in the past 3 years for any period longer than six months, except for military duty or government-approved exceptions
+ Successful completion of interview and assessment required to meet job qualifications
+ Reliable, punctual attendance is a crucial function of the position
+ Ability to meet our uniform, and appearance standards
+ Must be willing and able to work 100% on-site
The starting rate for this role is $22.04.
This is also a bonus eligible position (i.e. profit sharing).
We offer competitive benefits: medical, dental, vision, life, accident & disability, employee assistance program, commuter, paid holidays, paid time off, 401(k), pension and flight privileges (subject to the respective collective bargaining agreement).
United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.
Customer Risk Strategy
Customer service associate job in San Francisco, CA
For companies building financial technology and transforming the financial services space, the biggest bottleneck to their growth and innovation is often the underlying banks and infrastructure stack they rely on. We have spent our careers founding and scaling companies like Plaid, Square, Meta, Blend, and Affirm, and have seen this problem firsthand - builders and developers needing to partner with traditional banks, and creating API and abstraction layers over the patchwork that is the bank, its core, and many other vendors. All of this results in a complex (and often expensive) banking supply chain involving a user, fintech, BaaS middleware provider, bank, core and the Federal Reserve.
At Column, we set out to simplify and fix this. We are a bank and a software company built from the ground up, offering builders and developers technology-forward banking solutions that cut out the hundreds of vendors, middleware providers, and abstraction layers. This means a safer, more transparent, and less costly banking supply chain. Come build with us!
The opportunity
We're looking for an all-around business athlete to join our Customer Risk Strategy team! You don't need to be an expert in banking or risk on day one - we are seeking a candidate who is excited about disrupting financial services and willing to utilize their highly strategic, operational, and product-oriented mindset to help drive continuous improvements across our existing operations. Your work will help Column deepen its relationships with its fintech partners by effectively managing our forward-thinking, strategic, and highly efficient risk programs (a critical differentiator for Column!) to ensure we scale safely. This is a unique entry point into the world of risk at a high-growth fintech company, where you'll gain skills and experience that few others can offer.
This role is a great fit for someone excited to blend strategic problem-solving with hands-on execution. While part of your work will focus on crucial operational aspects of managing risk (oversight and monitoring of our fintech partners), every project you lead will directly influence our ability to grow Column's business relationships so they remain strong and resilient.
This role will report directly to our Head of Regulatory Affairs and will partner closely with leaders across engineering, business, legal, compliance, operations, and go-to-market teams. This role is based in-person at our Presidio office in San Francisco (3-4 days/week).
What you'll do
Manage oversight of Column's Fintech Partners: Ensure effective ongoing oversight processes by reviewing key program metrics to identify trends, outliers or key risk indicators that require further investigation.
Support evaluation of partnership expansions. As Column's relationships with its Fintech Partners grow and expand, you will be responsible for working with our business team to manage these expansions, working closely with internal SMEs to evaluate and document key risk and compliance considerations.
Design and implement new processes: Maintain a growth mindset by helping members of the Column's risk and compliance organization identify and develop potential process improvements as the our partnership activities continue to expand.
Drive development of key metrics and reporting: Work closely with the Column's senior leadership team on developing new metrics and providing periodic reporting on Column's partnership activities to executive management and the Board of Directors.
What you'll need to be successful
2-3 years of experience in high-growth environment, including management consulting, financial regulatory agency, financial services and/or fintech company
Ability to jump into new situations, with a willingness to learn quickly and help solve problems
Hyper-organized approach to project management, including coordinating efforts across multiple teams; comfort juggling multiple projects and priorities is critical
Scrappy, roll-up-your-sleeves attitude - we thrive because we work harder, are more creative, and have zero ego when it comes to getting our hands dirty to build a business
Attention to detail and a commitment to accuracy
Familiarity with the banking and fintech industries is preferred, but not required - an interest in becoming an expert in finance, risk, compliance, and technology, however, is a must
Excitement about working in a fast-paced, deeply cross-functional space
What you'll get from us:
🏥 Comprehensive health, dental, and vision plans, including options that are 100% covered by Column for you and 100% covered for your dependents!
🐣 Comprehensive family planning and fertility benefits via partnership with Carrot, including reimbursement of up to $20,000 in qualified expenses
🏡 Up to $2,000 (post-tax) monthly rent subsidy for employees living within 2 miles of Column's office
💳 FSA and HSA account options to enable use of pre-tax money for medical and dependent care expenses
📈 401k plan, including self-directed brokerage options
🌴 Flexible time-off policy - take the time off that you want and need to relax and recharge
👶 100% paid parental leave, including 16 weeks for birth mothers, 12 weeks for primary caregivers, and 8 weeks for secondary caregivers
😇 Up to $4,500 in annual reimbursements for backup childcare
🍽️ Catered lunches and dinners for SF employees
🚆 Commuter benefits, including paid transportation to-and-from the office
🎉 Regular team building events, including annual offsite
Pay transparency:
Compensation packages at Column include base salary, equity, and benefits. New hire offers are made based on a candidate's experience, expertise, geographic location, and internal pay equity relative to peers.
The annual base salary range for this role is $115,000 - $130,000 + equity.
We look forward to hearing from you
Column is committed to working with the best and brightest people from the broadest talent pool possible. We value bringing together a team with different perspectives, educational backgrounds, and life experiences, and believe a diversity of ideas is what allows us to develop the best solutions. All qualified individuals are encouraged to apply.
If you need assistance or a reasonable accommodation during the application and recruiting process, please reach out to accommodations@column.com.
We participate in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program here.
Auto-ApplyCustomer Service Agent (Fisherman's Warf)
Customer service associate job in San Francisco, CA
Ready to elevate your customer service game? At SIXT, you'll be the star of customer engagement and vehicle management! From greeting customers with a smile to ensuring our fleet runs smoothly, you'll be at the heart of creating top-notch rental experiences. Enjoy flexible hours, endless growth opportunities, and a starting hourly rate of
$26.60
per hour.
YOUR ROLE AT SIXT
You welcome all customers upon arrival and gather feedback to improve their future rental experience
You ensure customers take all personal belongings, discreetly check vehicles for damage, and direct any issues to the appropriate channels
You advise customers on rental charges and provide an accurate receipt, ensuring a clear and customer-focused process
You identify and tag vehicles for maintenance or grounding and ensure they are moved to the correct location
You work in various weather conditions and are willing to take on additional tasks to support business needs
YOUR SKILLS MATTER
Education & Experience
You have a high school diploma or GED and at least 1 year of customer service experience
Licenses & Authorization
You are at least 18 years old, hold a valid driver's license with a clean driving record, and are authorized to work in the United States without requiring sponsorship
Computer Skills
You possess basic computer navigation skills and are familiar with Microsoft Office applications
Work Hours & Travel
You can work 40 hours per week, including day or evening shifts, and are open to travel (5-10%), some of which may be by airplane
Uniform & Language
You are willing to wear a company uniform and speaking other languages is a plus
WHAT WE OFFER
Comprehensive Benefits
Package Enjoy healthcare coverage (medical, dental, vision), life insurance, critical illness, hospital indemnity, and pet insurance, along with a 401k plan to secure your future
Paid Time Off & Holidays
Benefit from PTO, sick leave, and receive time and a half for working on public holidays
Employee Assistance Program
Access support whenever needed through our Employee Assistance Program
Exclusive Employee Rentals
Benefit from employee-only rental rates, with family rental options and exclusive discounts for employees
Uniform & Perks
Receive a uniform with weekly dry cleaning, always ensuring a professional appearance
Additional Information
About us:
We are a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 350,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,000 rental stations. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight. Get started with us and apply now!
Resident Relations Specialist - Mornings - Temp
Customer service associate job in San Francisco, CA
The Resident Relations Specialist - Swing Shift ("RRS") supports the General Manager ("GM") and/or the Resident Relations Supervisor by providing exceptional, responsive service to every resident or guest they encounter. The RRS is the interface who executes a variety of concierge/social/resident functions enhancing the resident experience at their property or community. While all on-site positions promote and exude warm and helpful service, the RRS position specifically focuses on "Five-Star" service excellence.
The RRS is tasked with understanding residents expressed and unexpressed preferences and executing a full-service hospitality platform under the direction of the GM. The RRS is customer focused with excellent interpersonal communication and organizational skills and has a "can do" attitude. They must understand and adopt all community management tools (communications mediums, Connect, Access Control, Security etc.) on a daily basis to enhance the lifestyle of every resident.
In addition, the RRS supports and executes administrative tasks as directed by the Board of Directors and management. This position requires skilled representation (verbal, written, visual) at all times, with peak emphasis on delivering friendly, helpful and professional service to all residents, co-workers and management.
Schedule: Morning; 6:30am - 3:00pm
Compensation: $22-24/hr
FirstService Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, and specific job responsibilities. For positions designated at a client's property, the salary or wage will also be premised upon the client's directive. The base pay range is subject to change and may be modified in the future.
Job Responsibilities:
* Identifies and clarifies residents expressed and unexpressed needs, answers questions and gives direction and instructions in a professional helpful manner.
* Answers the telephone within two rings, using correct salutations, personal identification and
telephone etiquette.
* Takes, records and relays messages accurately, completely and legibly.
* Documents all pertinent information in resident logbook(s) throughout their shift.
* Responsible for all package distribution (incoming and outgoing) for the property and insures all are logged into Connect when received and signed for when picked up.
* Monitor all property access points (gates, garages, doors, elevators, pool) through the operation of Closed-circuit Television, where applicable. Reports all suspicious activity to proper authority to ensure continued resident safety.
* Complies with service expectations and company standards as well as policies and procedures.
* Accommodates Resident requests expediently and courteously within 24 hours of initial call.
* Follows up with person assigned to task and Resident to ensure completion of the request.
* Attends and participates in designated meetings or functions as required by the General Manager or the Board of Directors.
* Maintains a list of residents needing special assistance in case of an emergency and is an active member on the emergency response team.
* Administers the access control program, which includes the issuance of FOBS/property access cards/ID cards and updates tracking software.
* Informs all vendors of building rules and regulations.
* Assists with move-in orientation for new residents.
* Assures all visitors are registered and authorized by homeowner to be on property.
* Assures all pets, vehicles, motorcycles and bicycles are properly registered and logged in Connect.
* Maintains a log of temporarily available parking spaces for resident guests and visitor use.
* Manages and keeps a status log for all rental storage lockers.
* Maintains complete knowledge and complies with the HOA's policies and procedures.
* Maintains fresh organized workstations with necessary supplies throughout shift as well as administers the cleanliness of the building's entrance and lobby.
* Maintains current vendor information to accommodate all resident requests.
* Generates confirmation letters based on departmental standards and delivers to residents upon completion of each coordinated arrangement.
* Makes accurate timekeeping and payroll entries each day in accordance with company policy.
* Ensures uniform and personal appearance are clean and professional at all times while maintaining a pleasant demeanor.
* Demonstrates consistent effective written, verbal and listening communication skills.
* Demonstrates problem-solving abilities independently and responsibly.
* Has the ability to quickly adapt to change both in client needs and policies and procedures which have been implemented by management and the HOA Board of Directors.
* Able to work independently and as a team and prioritizes daily workload efficiently and professionally.
* Receptive to receiving constructive feedback regarding personal performance for professional development.
* Must work effectively with co-workers, residents and others by sharing ideas in a constructive and positive manner; listens to and objectively considers ideas and suggestions; keeps commitments and keeps others well informed of work progress, timetables and issues; address' problems and issues constructively to find mutually acceptable and practical business solution; address' others by name, title or other respectful identifier.
* Must be flexible in work schedule which may include AM/PM shifts, weekends and holidays.
Skills & Qualifications:
* Proficient in English (written and verbal)
* Strong general math skills.
Education & Experience:
* High school diploma or equivalency required.
* College level courses in business or hospitality preferred.
Physical Requirements & Working Environment:
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* Must be mobile enough to move about the facilities, including up and down stairs and recreational areas and navigate uneven surfaces.
* Must be able to lift up to 25 pounds.
* Must be able to sit and stand for extended periods of time.
* Must have finger dexterity for typing/using a keyboard.
* Must be able to actively talk and listen to clients, vendors, co-workers and supervisors.
* Full time position where schedule may change based on business needs and may include weekends, evenings, and holidays.
* Overtime may be required from time-to-time, based on business needs and as approved by supervisor.
* Consistent and regular attendance required.
What We Offer:
* Medical, dental, and vision plans (full time and part time 30+ hours)
* Part time 20+ hours qualify for dental and vision
* 401K match
* Time off including vacation, sick, and company paid holidays
* Pet insurance available
* Tuition reimbursement
* Legal services
* Free emotional wellbeing and daily life assistance support for all associates
* Domestic partner coverage
* Health savings account
* Flexible spending account
About Us:
FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada.
Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, and retirement benefits, career training, and support for continued professional development.
Disclaimer:
The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.
FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.
Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws. All offers of employment with FirstService Residential are contingent upon a satisfactory background check.