Customer service associate jobs in Oakland, CA - 4,119 jobs

Are you a passionate and experienced patient triage or emergency services professional? We're seeking top talent to join our world-class team. Apply now and make a meaningful impact. What the job is like Pay: $50.00-$60.00/hour (DOE) Schedule: NOC: 7:00 PM - 7:00 AM and Mid Shift with variable start times between 11:00 AM - 3:00 PM Shifts: 3 x 12-hour shifts, Monday-Sunday (including weekends) Location: Palo Alto, California Duration: 13 weeks initially - (Temp-to-Perm opportunity) What's in it for you: Competitive pay Great working location Health/vision/dental/life insurance Refer-a-friend bonus* Weekly payroll 24-hour accessibility Personalized service MINIMUM QUALIFICATIONSEducation Qualifications High School Diploma or equivalent Licenses and Certifications BLS - Basic Life Support Preferred: PALS ACLS VOLT (transport/communication system) experience Experience 2+ years of experience in patient triage, patient assessment based on acuity, emergency dispatch, transfer center operations, or clinical intake Experience reviewing patient information to determine urgency, level of care, and appropriate mode of transport Experience coordinating communication between physicians, nursing staff, referral sources, and receiving teams Epic or comparable EMR experience preferred Responsibilities: Conducts initial telephone intake of information regarding requests for transfer of patients from referring hospitals, clinics and other healthcare facilities Receives incoming calls and sets up teleconferences with attending physician(s), transport nurse, referral source and appropriate receiving staff. Operates Transfer Center multi-telephone lines, two-way radio transmission (VOLT) and receiving console, computer database, mapping systems and related systems and equipment in support of air-based medical patient transport services. Partners with Patient Placement staff, Physicians, and others to appropriately identify the receiving services for patients needing transfer Develops and promotes positive and effective customer service with patients, families, visitors and staff. Reviews patient information to formulate patient acuity for physicians and nurses (such as presences of infectious diseases, need for transfer, appropriate means of transfer, and anticipated discharge planning needs). Consults with admitting physician when questions or issues arise regarding medical necessity of transfer. Coordinates with other hospital staff as needed including Social Worker and Case Management. Coordinates the mode of transport based on patient acuity. Who we are: Power Personnel has been working with healthcare professionals like you since 1994. We are the experts in healthcare staffing in Northern California. That's why so many hospitals, clinics and healthcare facilities rely on us for filling critical positions. If you want competitive pay, excellent working conditions and a team that supports you, Power Personnel is the place to be! Refer a friend at ...@powerpersonnel.com and get $500 bonus for every referral! * *In order to get the bonus, the person referred must work at least 20 shifts.

A forward-thinking AI company in San Francisco is looking for its first US-based Customer Success Manager. This role involves building the Customer Success organization and overseeing customer journeys to ensure adoption of AI solutions. Candidates should have a minimum of 5 years in Customer Success, with strong communication and change management skills. This position offers a competitive salary range of $135,000 to $200,000 annually, along with comprehensive health benefits and a vibrant work culture. #J-18808-Ljbffr

A tech startup revolutionizing freight booking in San Francisco is seeking a Customer Success team member to manage critical relationships and define success processes. You will oversee the customer lifecycle from kickoff to implementation, program manage high-stakes pilots, and collaborate with engineering on integrations. Ideal candidates have B2B customer success experience and a builder mindset, eager to work hands-on with complex requirements. This role promises top-tier compensation and substantial growth potential. #J-18808-Ljbffr

A fast-growing AI company in San Francisco is seeking a Community Lead to drive engagement and empower a high-performing team. The ideal candidate will manage operations, synthesize customer feedback, and establish performance metrics. With a strong emphasis on collaboration across departments, this role offers opportunities to influence product development and deepen user advocacy. Join a dynamic environment that values innovation and continuous growth. #J-18808-Ljbffr

A data insights company is seeking a Customer Success Manager to strengthen relationships with transportation agencies in the Western U.S. Responsible for customer engagement, data utilization, and account growth, the role requires strong communication and problem-solving skills. This hybrid position involves user training, executive presentations, and collaboration with product teams. Ideal candidates have experience in customer success or consulting and a desire to impact public sector challenges. #J-18808-Ljbffr

A technology company in San Francisco is looking for an Enterprise Customer Success Manager to partner with leading enterprises and drive measurable impact. The role encompasses managing the customer lifecycle across onboarding, expansion, and renewal while collaborating with Sales and Product teams. Ideal candidates will have over 7 years of experience, a track record in revenue growth, and strong strategic advisory skills. The position requires occasional travel and offers competitive salary and benefits. #J-18808-Ljbffr

A leading healthcare organization in San Francisco seeks a Database Manager for its Philanthropy department. The role involves managing donor databases to maximize fundraising efforts, maintaining data quality, and generating analytical reports. The ideal candidate should have at least 3 years of experience with CRM software and a Bachelor's degree or equivalent experience. Competitive compensation ranges from $82,000 to $94,000 annually, with additional benefits to support employees' well-being. #J-18808-Ljbffr

A leader in digital agreement solutions is looking for a Sr CS Strategy & Operations Manager to drive strategic initiatives and manage complex projects. This role requires at least 12 years of analytical experience and proven skills in stakeholder management and project execution. The position also calls for strong analytical capabilities and expertise in using SQL and business intelligence tools. Join to influence decision-making processes and make a significant impact on customer outcomes. #J-18808-Ljbffr

A rapidly growing technology company is seeking an experienced Head of Customer Experience to drive go-to-market strategies and enhance customer success. This leadership role demands a strategic thinker who will develop programs to drive product launch effectiveness and team performance. Ideal candidates will have a proven track record in customer success management and strong capabilities in sales enablement and product growth. You'll be integral in shaping the company's vision and achieving business goals through collaborative efforts across departments, fostering innovation and continuous improvement. #J-18808-Ljbffr

At Theory, we create clothes that matter, that empower and improve the way we live through exceptional fit, fabric, and style. In 1997, Theory was founded in New York on the simple idea that stretch fabrics in tailored clothing could change how we dress and live. Two decades later, we continue to perfect our offering of elevated wardrobe essentials for the ambitious, urban man and woman. From sourcing materials from the best mills in the world, to the innovation and craftsmanship at our atelier in New York's Meatpacking District, the integrity of our process is just as important as our final product. In 2004, Theory was acquired by Fast Retailing, spurring international expansion of the brand. Operating 440 stores worldwide, today Theory is a New York brand with a global mindset. Our customers dream big, achieve goals, and aim for perfection. So do we, and so do our clothes. The Client Specialist is responsible for partnering with the store leader to achieve store sales and maximize profitability through effective management of the store team and implementation of company policies. The Responsibilities: Demonstrate strong business acumen through KPI's; partnering with the store leader to develop and support business driving strategies inclusive of analyzing available sales reports and data. Partner with the store leader to propose events/incentives that will continue to grow the customer base, with particular emphasis on building the local market. Ambitious; proactively seek to exceed/achieve customer expectations to secure an annual $1 million book. Act as a Brand ambassador; an expert in product and craftsmanship. Partner with the SSC CRM team to curate and produce client lists to ensure Tulip Influenced Sales. Continuously seek to enhance customer journey, provide expert knowledge of brand history, product and Theory for Good commitments. Manage client databases; ensure the team maintains constant client communication through utilizing their clienteling tools. Resolve all client problems and complaints quickly and effectively. Partner with SSC to drive VOS initiatives i.e. GWP & retail event marketing. Demonstrate strong planning and organizational skills to proactively contact clientele with the intent to sell in a way that is relevant, timely and meaningful. Actively participate in community/store activities. The Essentials: 5-7 years of proven experience of working in a similar position ideally for a premium or luxury brand. Mandarin Chinese language fluency strongly preferred KPI focused, experience of driving sales to meet or exceed commercial targets. Dynamic interpersonal and communications skills, both verbal and written. Highly- motivated by driving business in a fast-paced, innovative environment. Business owner mindset with an entrepreneurial spirit; able to confidently make and suggest solutions, driving change where appropriate. Independent work ethic, time management skills, and personal accountability. Computer skills to operate a point of sale system, experience with teamwork is a plus. Demonstrable experience of partnering with corporate stakeholders such as Buying and Merchandising, Communications, HR, and Finance. Demonstrable customer management experience, able to drive clienteling initiatives and customer experiences to meet commercial expectations. Working knowledge of (list computer programs we use and spreadsheets). Salary range: $21/hr - $23/hr* *The offered salary or salary range is based on several factors, including, but not limited to, overall experience, relevant experience, education level, certifications, applicable skills and expertise, and location of the position. As an Equal Opportunity Employer, Fast Retailing does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state, or local law. For information regarding how we handle your personal information and to exercise your rights under the California Consumer Privacy Act, please see our Privacy Policy at Theory.com and Helmutlang.com. Ensure your Theory job offer is legitimate and don't fall victim to fraud. Theory never seeks payment from job applicants. Feel free to ask your recruiter for a phone call or other type of communication for an interview and ensure your communication is coming from a Theory or sister company email address. For added security, where possible, apply directly through our job posting.

A leading SaaS technology company is seeking a Head of Product Management to define the product vision and lead the product organization. You'll drive execution, oversee a team of product managers, and ensure alignment with business goals. The ideal candidate will have over 10 years of product management experience and a strong understanding of SaaS ecosystems. This role offers the opportunity to impact global sales cycles and customer lifetime value. #J-18808-Ljbffr

We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging - but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. EXPECTATIONS AND TASKS This is a customer facing role where you will support the sales teams during the entire cycle of a Cloud deal. Following are the key tasks that this role will perform: Present in detail the RISE with SAP Private Cloud, S/4 HANA Cloud Extended Edition offering. Present the requirements and value proposition for SAP private cloud on hyperscalers like Amazon Web Services (AWS), Microsoft Azure, and Google Cloud Platform (GCP). Conduct assessment workshops with customers to define the future Cloud architecture and plan the migration roadmap together with partners, System Integrators, and or SAP Professional Services. Guide customer discussions around Business Continuity, Security & Compliance, Networks etc. Work with bid teams to generate pricing and provide ongoing deal support to sales teams. Own the technical discussions with the customer and act as the orchestrator of experts to obtain expertise from the SAP delivery organization as required. EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES Fluency in English is a MUST, any other language an asset. High proficiency in the SAP product portfolio, offerings, and industry solutions. Good understanding of SAP solutions (releases, platform interdependencies etc.) Good understanding of operational aspects (Application or Technical) of SAP solutions in a cloud environment. Good understanding of capabilities of at least one Hyperscaler (AWS, MS Azure, or GCP) Ability and willingness to be part of a global team of Cloud Architects. Willingness to undertake customer related travel on short notice. Bachelor's / Master's degree in Engineering or Computer Science, Business Administration required from an accredited university. High proficiency in customer communications and presentations is required. WORK EXPERIENCE 8 years experience with customer facing SAP Technology Consulting (e.g. Basis Admin, DB Admin, Migrations, Upgrades, Business Continuity, Operations etc.) in large-scale customer environments. 8 years experience with solution design, enterprise architecture and/or SAP implementation. Experience in a customer facing pre-sales role is an advantage. Understanding of United States Government Cloud System Requirements (NIST, ITAR, FedRAMP, etc.) Experience working with Aerospace and Defense customers is a plus. Experience with IaaS Providers (AWS, MS Azure or GCP) and data centers is a big advantage. SAP HANA and S/4 HANA skills would be very helpful but not mandatory. Compensation Range Transparency SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step towards demonstrating SAP's commitment to pay equity. The targeted combined range for this position is $137,300 - $294,000 (USD). The actual amount to be offered to the successful candidate will be within that range. Equal Employment Opportunity Statement Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability. Disability Accommodation SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to ****************************. Requisition Information Requisition ID: 439165 | Work Area: Sales Support | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid #J-18808-Ljbffr

A growing fintech company in Palo Alto, CA is seeking a qualified individual for a senior position requiring extensive knowledge of US corporate tax legislation. The ideal candidate will have a master's degree in Accounting or Finance, along with a relevant CPA license. This role includes team management, direct client interaction, and active review of tax deliverables, ensuring compliance and timely submissions. #J-18808-Ljbffr

Our well-known luxury fashion client located in San Francisco is looking for a dynamic Part Time Sales Associate to join their growing team. They are looking for candidates with both weekday and weekend availability that would love to grow with the team into a full time, permanent role. **Previous luxury retail experience is needed** Type: Temporary to Permanent - Part Time Hours to start Hours: Up to 30 hours p/week Schedule: Varied weekdays/weekend - MUST have availability to assist varied morning, evening and weekend shifts Location: Near Sacramento St. *Parking not provided* Rate: Starting at $23 p/h dependent on experience *Once the role becomes permanent, full time, commission will be earned* Job Overview: Our well-known luxury retail client is seeking a motivated and customer-oriented Sales Associate who will play a key role in providing exceptional service while maintaining a welcoming and organized shopping environment. This position requires strong communication skills, attention to detail, and the ability to work effectively in a fast-paced environment. Responsibilities: Greet customers warmly and assist them with inquiries, ensuring a positive shopping experience. Assist with stocking, organizing displays/product, etc. and ensuring product availability. Maintain cleanliness and organization of the sales floor and checkout areas. Demonstrates exceptional communication skills when liaising with clients via phone, email, and in-person interactions. Qualifications: Previous experience luxury retail is needed Strong communication skills, both verbal and written Candidates must be able to conceal any tattoos or piercings and have natural colored hair, makeup, nail color, etc. Must be able to be comfortable standing for long periods of time. Must feel comfortable greeting and assisting customers All staff must pass submit to a background check prior to starting

Do you love developing and nurturing great relationships? As an N2S Customer Success Specialist, you will be responsible for managing and growing our Fortune 500 accounts, understanding their staffing requirements, and ensuring the successful placement of qualified candidates. You will play a crucial role in building strong client relationships and contributing to the growth and success of N2S Location: Remote from Bay Area, SFC, CA Qualifications: Must have 3-5 years of overall experience in the Staffing & Recruiting Industry with hands on recruiting experience and exposure of client communication preferably with LifeSciences or IT MSP clients. Strong understanding of working with VMS and MSP based accounts. Any experience working with a Hybrid/Offshore delivery model will be a plus. Proven experience in staffing, recruiting & client communication, supporting client/ MSP programs from a supplier side. Strong interpersonal and communication skills. Excellent negotiation and problem-solving abilities. Excellent reputation and relationship-building skills. Ability to work in a fast-paced, target-driven environment. Must be a self driven and highly motivated individual. Proficiency in using applicant tracking systems (ATS) and other relevant software. Key Responsibilities: Be the single point of contact for our Fortune 500 clients Build long-term client partnerships to understand their challenges and provide solution. Maximize market share with a client to make us their trusted staffing supplier. Qualify new job orders and work with the delivery lead for better coverage and support. Present candidates to Hiring Managers and follow up for feedback . Coordinate with Client to schedule candidate interviews and onboarding. Coordinate with recruiting team including screening, orientation, and placement of candidates. Use CRM/ATS (Job Diva) to manage activities. Constant communication with clients to build rapport and to obtain critical information including, job descriptions, referrals, and business leads. Additional Requirements: Must be open to travel across the country, especially locally, and support clients from their offices. Availability to work outside regular office hours, if needed. Benefits of working at N2S: Uncapped Commissions 100% Contribution to Health/Dental/Vision

About Us: AZAZIE stands as the leading direct-to-consumer (DTC) e-tailer, providing an array of bridal gowns, bridesmaid dresses, evening wear, and accessories. Designed in Los Angeles, AZAZIE disrupts the traditional wedding industry by presenting made-to-order gowns at an affordable price point. The brand is dedicated to promoting body-positive fashion, ensuring that all dresses, available in sizes 0-30, are meticulously cut and sewn to order. Explore our website, where you'll find hundreds of bridal and bridesmaid gowns and dresses, spanning over 80+ enticing color options. Job Summary: Azazie is looking for a self motivated and driven Customer Service Representative to join our growing team! In this role you will be responsible for providing a positive and efficient customer experience by educating customers on product knowledge, policies and services. We are seeking out top talent candidates that are highly engaged with our customers by productively providing the solutions in response to questions, concerns, and complaints through our chat, phone and email channels. * Please note: We are only recruiting local candidates at this time to accommodate an in person schedule. The employee will come into San Jose location 4 times a week. Schedule: Monday - Friday, 7:30AM- 4:30PM Responsibilities: Proactively monitor and de-escalate situations involving unhappy customers by clarifying the information, communicating best next steps and providing solutions within 24-48 hours. Responding efficiently and accurately to customers through showing Azazie cares, listening to their concerns and ensuring they have a memorable experience shopping with us. Navigate knowledge based platforms within: AI Intercom, Company Website, Content Management System, ERP and Happy Returns. Strong attention to detail with ensuring accuracy in information provided and in recording customer details in order to maintain customer satisfaction and resolve issues effectively. Competency and initiative to meet and exceed the department metrics and individual performance goals. Implementation of utilizing software, databases, and tools appropriately to provide exceptional customer service within our DTC industry. Skills/Talents you have: Analytical, problem solver and critical thinker. Ability to manage multiple channels of communication, tickets and customer conversations leading with Azazie cares and empathy. Team player that is willing to take initiative to support customers, other agents and supervisors. Adaptability to thrive in a fast-paced ever changing work environment. Aptitude in maintaining comprehensive knowledge of the AZ CS policies, procedures and SOPs for our customers. Positive attitude with a desire to learn and share ideas in a collaborative work environment. Clear and concise communicator within customer interactions and across different departments. Ability to build positive and long term customer relationships that reflect in positive customer satisfaction survey results. Excellent time management skills. Customer-focused with strong interpersonal and tech savvy skills. Qualifications: Customer Service Experience: 1 year (Preferred) Fluency in English. Additional languages a bonus, but not required (please note if you have skills in Spanish, Mandarin, or French in your application) Experience with AI Intercom, Slack or other CRM software is a plus. Experience navigating websites/browsers and using chat software (ex./ Slack); quickly navigating. between chat and other company tools such as our CRM and phone software. Excellent written and oral communication skills. Proficient in Microsoft Office (Word, Excel, Outlook, and PowerPoint) as well as Google Docs. Customer-focused and can demonstrate mastery of customer service skills. Ability to maneuver between multiple tasks. Benefits: 100% Medical, Dental, Vision, Life insurance offered after a 60-day probationary period Paid vacation days and sick leave Paid Holidays + Floating Holidays 401k Free snacks and drinks in office Employee discount Company engagement events Monthly departmental CS appreciation lunches Physical Requirements: While performing the functions of this job, the employee is regularly required to sit; frequently required to talk or hear; and occasionally required to stand, walk, use hands to finger, handle, or feel, reach with hands and arms, stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close, distance and color vision. Azazie, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements. Azazie, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system. Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365-all within 90 seconds. Based in San Francisco, CA, Rippling has raised $1.4B+ from the world's top investors-including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock-and was named one of America's best startup employers by Forbes. We prioritize candidate safety. Please be aware that all official communication will only be sent from @ Rippling.com addresses. About the Role: Head of Servicing and Collections Rippling is a global fintech operating across software, payments, and lending, moving tens of billions of dollars across payroll, cards, and payment products. As our product surface area and geographic footprint expand, the complexity of servicing accounts and recovering unpaid obligations increases materially. The Head of Servicing & Collections will define and execute Rippling's global strategy for account servicing and collections across our full product suite, including corporate cards, payroll, lending, and subscription billing. This leader will be responsible for optimizing collections and recoveries in a way that directly impacts Rippling's financial performance, while ensuring a strong customer experience and adherence to regulatory requirements across geographies. This role owns strategy, policy, and operations for servicing and collections and works closely with Product, Engineering, Finance, Risk, and Legal to ensure servicing and recovery capabilities are embedded into Rippling's products and operating model. While highly cross-functional, the Head of Servicing & Collections is expected to operate with a strong ownership mentality and be accountable for outcomes across products. What You'll Do: Design and implement collections strategies across payments, lending, and software products, spanning multiple geographies and regulatory regimes. Own policy development and execution, including treatment strategies, escalation paths, legal actions, hardship or remediation programs, and third-party vendor management where applicable. Design and enforce standard operating procedures and SLAs, overseeing day-to-day collections and servicing operations to ensure consistent execution and adherence to policy. Establish clear metrics and accountability, including recovery rates, loss curves, and operational efficiency benchmarks. Maintain a strong operational control environment to ensure compliance and optimize recoveries. Partner closely with Finance and Accounting on forecasting, provisioning, recoveries, and performance reporting. Collaborate with Risk and Legal to align on loss appetite, regulatory requirements, and contractual enforcement mechanisms. What you will need: 10+ years of experience developing and executing collections strategies across lending, payments, and subscription-based products. A proven track record of building policies and operating models that optimize financial outcomes. Experience operating in regulated environments and navigating regulatory and contractual constraints across multiple geographies. A strong ownership mentality - you personally care about driving financial results and take responsibility for recovering funds and minimizing losses. Independence and self-direction - you have high attention to details, can identify core issues, prioritize effectively, and drive immediate results while building toward a durable, long-term strategy. Strong strategic instincts paired with a willingness to go deep into operational and implementation details when required. Proficiency with data analysis and strong analytical skills, with the ability to translate data into actionable insights. Experience using SQL to extract and analyze data is desirable but not required. Additional Information Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email accommodations@rippling.com Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a defined radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role. This role will receive a competitive salary + benefits + equity. The salary for US-based employees will be aligned with one of the ranges below based on location; see which tier applies to your location here . A variety of factors are considered when determining someone's compensation-including a candidate's professional background, experience, and location. Final offer amounts may vary from the amounts listed below. The pay range for this role is: 120,000 - 210,000 USD per year (US Tier 1) 120,000 - 210,000 USD per year (US San Francisco Bay Area) #J-18808-Ljbffr

About the Company DTEN is a developer of enterprise collaboration solutions that is changing the way teams connect, communicate and collaborate. With highly integrated, AI-powered technologies, DTEN helps teams bridge global organizational challenges of time and place. DTEN solutions provide high quality real-time, interactive, face to face experiences for teams to work together, from anywhere in the world, in the most creative and efficient ways. We pride ourselves on delivering exceptional solutions to our clients and maintaining long-term relationships built on trust and satisfaction. As we continue to grow, we are searching for a Sr leader to grow with us. About the job What you will bring The Head of Customer Success and Support will be a “Hands-On” leadership role responsible for the overall performance of DTEN's Service Desk, and Customer Support Teams. Driving retention, expansion, and World-Class customer experience across the lifecycle of our valuable clients. This role blends strategic ownership and day-to-day operations in a fast-paced Startup environment. Critical to success will be fostering a culture of role ownership, entrepreneurship, continuous improvement, and measurable results. Responsibilities Lead and scale the service desk and customer support teams to deliver responsive, high-quality support across multiple channels (ticketing, Phone, Chat, and email) Own support and success KPIs such as First Response Time, Time to Resolution, CSAT, NPS, renewal rates, and net revenue retention. Design, document and refine standard operating procedures, playbooks, and escalation paths for reactive and proactive support. This will include self-service, knowledge base, and AI-assisted support tools Partner and provide continuous support to Sales regions globally. Addressing inquiries, resolving issues, and aligning on customer outcomes with each Geo Lead and respective teams. Lead customer onboarding for DTEN Hardware and Software solutions, ensuring smooth deployment, adoption and time to value for new customers and partners Own the process for Orbit, our award winning Hardware and Software assurance platform. Take responsibility for service offerings, and partner with sales to deliver full cycle support. Act as the Senior escalation point for critical incidents, VIP accounts, and conflict resolutions. Own the coordination efforts with Product, Engineering, Operations, and Leadership to drive timely resolution and clear communication Collaborate with Product Teams to channel customer and partner feedback into the roadmap, beta programs, and launch readiness, ensuring Support and Success teams are enabled for new product releases. Hire, mentor, and develop team members, creating an environment of accountability, coaching, and career development aligned to DTEN's growth mindset culture Culture and Working Style Operate as an Owner, taking end-to-end responsibility for customer outcomes and the performance of the Support and Service Organization Embrace the Startup, entrepreneurial mindset by testing new ideas, iterating quickly, and implementing scalable processes and tools as DTEN continues to grow. Foster customer-centric, collaborative culture that works cross-functionally with Sales, Product, Engineering, and Operations stakeholders to deliver a seamless customer experience Champion continuous learning, feedback, and innovation within the team, encouraging experimentation with automation, AI, and self-service to enhance efficiency and experience Requirements Bachelor's degree in Business Administration, Finance, Economics, Computer Science, or related field. 5+ years of experience in Customer support, Service Desk, Operations, or a related role at a fast-moving and high-growth technology company Proficiency in data analysis tools and techniques, such as Excel, SQL, or BI platforms (Tableau). Experience working with CRM systems, particularly Salesforce Strong analytical skills with the ability to translate data into actionable insights Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams and manage upwards Detail-oriented with a focus on accuracy and precision. Proven ability to manage multiple priorities and meet deadlines in a fast-paced environment.

Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology. We also keep businesses connected with dependable fiber infrastructure and internet solutions backed by award-winning service, helping organizations thrive in an increasingly connected world. At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers-delivering reliable connectivity and groundbreaking digital experiences. Our commitment to excellence extends beyond infrastructure. We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity. Employees are empowered to represent a superior telecommunications company while making a meaningful impact in the communities we serve. We offer a robust benefits package that includes rewards, recognition programs, and employee discounts-ensuring our team members are supported in both their professional and personal journeys. At Astound, we believe in creating astounding possibilities for everyone, everywhere. Job Summary: The Business Solutions Enterprise Sales Associate will assist in identifying and qualifying potential leads, analyzing competitors' activity and market trends, and researching business needs in the target market. The Business Solutions Enterprise SalesAssociate will work closely with Sales representatives, Marketing personnel and leadership to generate leads and support the sales cycle by conducting focused sales activities, outbound prospecting to schedule qualification meetings, and creating targeted marketing campaigns to attract new business. Duties and Responsibilities: Build and qualify prospecting lists for the sales team by segmenting businesses based on size, industry, and proximity to the network. Analyze competitor activity and market trends to identify potential opportunities. Conduct research to uncover potential leads within specific industries, such as logistics, technology, legal services, and businesses with multiple locations. Utilize resources like ZoomInfo, LinkedIn Sales Navigator, mapping software, and various company databases to gather relevant information. Conduct outbound prospecting via email, phone calls and face-to-face outreach to schedule qualification meetings. Join qualification/discovery calls with sales representatives to observe and participate in sales conversations. Prepare detailed reports on pipeline progress, conversion metrics, and lead generation sources to aid in accurate forecasting and decision-making. Gather valuable information from all available sources, customer feedback, and industry data/news to narrow in on areas for improvement and potential opportunities. Performs basic evaluations on location and documentation of building occupancy, property management, competition, and telecommunications infrastructure. Other duties as assigned Requirements/Qualifications: Education: High School required; Pursuing a Bachelor's degree or recently graduated (last 18 months) preferred Experience: Understanding of CRM systems (Sugar, Salesforce, or similar) is a plus. Knowledge, Skills and Abilities: Strong analytical and research skills with attention to detail. Excellent communication skills (written and verbal) and interpersonal skills. Comfortable with cold outreach (calls, emails, face-to-face) to engage prospects. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and Google Sheets for data analysis. Motivated, eager to learn, and excited about sales. Ability to work independently and as part of a team. We're Proud to Offer a Comprehensive Benefits Package Including: 401k retirement plan, with employer match Insurance options including: medical, dental, vision, life and STD insurance Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization Floating Holiday: 40 hours per year Paid Holidays: 7 days per year Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws Employee discount program *Benefits listed above are for regular full-time position Base Salary: The base salary range for this position is $20-$25 hourly, plus opportunities for bonus, benefits and commission, if applicable. The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities. Our Mission Statement: Take care of our customers Take care of each other Do what we say we are going to do Have fun Diverse Workforce / EEO Astound is proud to be an Opportunity Employer, and we are dedicated to cultivating an inclusive workplace where employees feel valued, respected, and empowered. Discrimination of any kind has no place here. We are committed to providing equal opportunities for all employees and applicants, regardless ofrace, color, religion, sex,gender,pregnancy,childbirth and related conditions, national origin, age, physical and mental disability, marital status, sexual orientation,genetic information, military or veteran status,citizenship,or other status or characteristic protected by applicable law.We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business. FCO (For San Francisco Candidates Only): Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr