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  • Client Care Advocate - Elder Law & Aging Transitions (Rn/Social Work)

    Coastal Legacy Law

    Customer service associate job in New Smyrna Beach, FL

    Client Care Advocate, known in our firm as an Elder Law Care Coordinator We're building something meaningful at Coastal Legacy Law, and we need a compassionate, organized, community-minded person with a social work (ideally working with the elderly) or nursing background to help shape it with us. Our Elder Law Program is growing fast, and we're looking for someone who can help build the bridge as we cross it. This is a non-clinical, advocacy-based position within a compassionate elder law firm. You'll use your clinical/social work insight to help families navigate care options, not provide direct medical treatment. This role is part social work, part advocacy, part program development, and 100% people-centered. If you've ever helped a family navigate the maze of long-term care, Medicaid, or aging-related transitions, you know how complicated and emotional it can get. That's where you come in. What It's Like to Work Here At Coastal Legacy Law, we're a boutique but mighty estate planning and elder law firm serving Volusia County and beyond. We're a tight-knit team that believes in compassion, clarity, and accountability - to each other and to the families we serve. We're different from so many other firms. We don't just handle cases; we genuinely care about clients, and we walk with people through major life transitions. Important Notes Hybrid role based in Volusia County Travel is required throughout the county Full-time, salaried position Predictable Schedule No hospital chaos Why You'll Love Working Here You'll become the bridge between families, care providers, and legal advocates, shaping how our community ages with dignity. Supportive, Collaborative Culture: We work with each other, not for each other. No egos, no silos, just teamwork. Work-Life Integration: Hybrid flexibility, no regular weekends, flexible PTO, and occasional community events. Benefits: 401(k) with match after 1 year, monthly health care stipend (currently, we do not offer health benefits, but we have plans on bringing this in 2026), and continuing education support. Meaningful Work: Protect families, preserve legacies, and make a real impact in our community. Career Growth: Potential for growth into a leadership role as we continue to grow. Sound Like You? If you're the kind of person who can see both the big picture and the tiny details, someone who loves people, paperwork, and purpose, we'd love to meet you. How to Apply Complete the application and assessments. Follow all instructions in the email that follows your application, including the instructions on uploading a video/audio submission. Applications will not be reviewed without a video/audio submission. Please ensure clear video and/or audio. Compensation: $65,000 - $75,000 Responsibilities: What You'll Actually Be Doing Client Care Coordination & Advocacy Provide support, education, and resources to clients and helpers during the aging process. Be the steady guide for clients and families through the Elder Law process from becoming a client to the time of their passing. Support end-of-life transitioning and strategy, including hospice and palliative care and hospice engagement. Coordinate with healthcare providers, case managers, and care facilities to ensure seamless transitions and continuity of care. Resource Navigation, Placement & Strategy Assist in identifying care needs and securing appropriate services (e.g., home health, assisted living, skilled nursing). Facilitate placement in appropriate residential settings when necessary. Maintain up-to-date knowledge of Medicare, Medicaid, Hospice, and local community senior resources. Connect clients to public benefits and community-based services aligned with their needs and goals. Educate clients and families on available options and potential costs, and best strategies for qualification and navigation through the process. (Note: there is a sales-skill aspect to this) Program Growth & Community Outreach Help shape and grow our Elder Law Program - improving how we educate, support, and advocate for seniors and their families. Partner with our marketing team to connect with the community by attending local events, meeting referral partners, and sharing our services (note: there is a sales component to this). Administrative & Operational Management Keep meticulous notes and stay on top of details (because in Elder Law, the little things matter a lot). Listen, document, follow up, and keep everyone (attorneys, families, facilities) on the same page. Identify gaps or process improvements and bring solutions. Qualifications: Education & Licensure Background in social work, nursing, case management, or senior care coordination. Preferred Degrees: Bachelor's or Master's degree in Social Work (BSW/MSW), Gerontology, Nursing (RN/LPN), or Human Services. Certifications (BONUS): CSA (Certified Senior Advisor) or CCM (Certified Case Manager). Professional Experience Clinical/Case Management: 3-5 years of experience in senior care, discharge planning, hospice, or long-term care administration. Sales or Community Outreach: 2+ years of experience in a role with a business development component. Healthcare Navigation: Proven history of successfully navigating the Medicare/Medicaid maze and coordinating with insurance providers. Specialized Knowledge Public Benefits Proficiency: Deep understanding of eligibility requirements for Medicare, Medicaid, and Veterans (VA) Aid & Attendance benefits. Medical Literacy: Ability to read medical charts and understand diagnoses (e.g., dementia progression stages) to advocate effectively for the client's legal and care needs. Local Ecosystem Knowledge (BONUS): An existing list of local contacts, knowing exactly which local skilled nursing facilities have the best rehab wings, which home care agencies have personnel shortages, and who the reliable case managers are at local hospitals. Key Competencies "Clinical Sales" Ability: The ability to guide a family toward a solution (sales) without them feeling sold to. This involves high emotional intelligence and the ability to frame a "legal retainer" or "placement" as the solution to their crisis. Crisis Management: Capability to remain calm and strategic when a client is in panic mode (e.g., sudden hospital discharge on a Friday afternoon). Meticulous Documentation: A natural tendency toward detailed record-keeping. In a law firm, "if it isn't written down, it didn't happen." Public Speaking: Comfort presenting educational workshops to seniors, key referral partners, or networking groups. About Company At Coastal Legacy Law, we're a close-knit team dedicated to making a meaningful impact. If you're looking to grow your career and work alongside supportive, down-to-earth colleagues. We are a team where no one is above anyone else, period. We genuinely care about our team members and foster a spirit of camaraderie. We are a firm where you with with us, not for us. What Makes Us Different: A Truly Supportive Team: Every role matters here. We value everyone's contributions and foster a collaborative, respectful environment. We genuinely care about our team members, supporting each other and ensuring a healthy, balanced work environment. Work That Matters: We help families protect their legacies and navigate life's biggest transitions. It's rewarding work, and you'll see the difference you're making every day. If you're looking for a place where your contributions are valued and your work makes a difference, Coastal Legacy Law is the place to build your career. We'd love to hear from you! #WHLAW2 Compensation details: 65000-75000 Yearly Salary PI7756a57dba0a-37***********8
    $65k-75k yearly 12d ago
  • Service Desk

    Kavaliro 4.2company rating

    Customer service associate job in Sanford, FL

    Position is responsible for providing support for workstations with Windows operating systems, MACs, desktop peripherals, mobile device management, asset tracking, and troubleshooting problems with applications software. Assist users in the efficient use of applications and provide escalations on technical support issues. Focuses on providing excellent customer service, building strong relationships, safety, and best work practices with the goal of delivering exceptional results. Essential Functions: Troubleshoots hardware and software, installations, and support to both internal and external customers. Planning work routines, meeting performance metrics, quality control, training, documenting, and effective communication are key elements of the position. Perform remote and/or on-site troubleshooting through diagnostic techniques and pertinent questions. Documenting issues and resolutions properly for record keeping and posterity. Image, configure, install, repair computer endpoints, while consistently following up with users to ensure proper function. Install computer and endpoint Windows updates, software updates, firmware. Responsible for Imaging systems and deploying software through SCCM. Effectively prioritize and manage multiple incidents and requests as assigned. Working to answer, evaluate, and prioritize incoming telephone, work orders, e-mail, and in-person requests for assistances from users experiencing problems with hardware, software, networking, and other computer-related technologies. Contribute to developing training materials, procedures or conducting training to users in the proper use of hardware or software. Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary. Perform desktop and endpoint data backups and disaster recovery operations. Monitor ticket workflows in accordance with SLAs. Support, manage, optimize, and maintain the configuration and installation of all desktops, laptops, and mobile devices to include, but not limited to, patching, configuring, upgrading hardware or software. Provide technical support to staff utilizing Mac OS, Windows, and Office based workstations. Provide technical support after normal business hours on an on-call rotation or whenever necessary. Maintain accurate inventory, asset information and various other asset records in accordance with department policy and procedures. Lead, facilitate and/or participate in IT related projects as directed. Knowledge and competency of the following technologies: Windows Operating Systems Apple iOS Microsoft System Center Configuration Manager Microsoft Active Directory and Group Policy Hardware imaging and configuration Hardware/Software security and encryption Minimum Qualifications Associate degree in computer technology and a minimum of two (2+) years progressively responsible experience in the computer support field. A comparable amount of education, training, or experience may be substituted for the minimum qualifications. Microsoft and CompTIA certifications preferred. Kavaliro provides Equal Employment Opportunities to all employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Kavaliro is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Kavaliro will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please respond to this posting to connect with a company representative.
    $25k-35k yearly est. 2d ago
  • Customer Service Representative! $19/hr

    Foundever

    Customer service associate job in Pierson, FL

    Bilingual Spanish/ English Customer Service Representative Te gusta ayudar a los demás? Eres fluido en inglés y español? Join our dynamic team at Foundever in DeLand, FL, where every interaction is an opportunity to make a difference! We are seeking passionate individuals to join us on-site at our office located at 1398 S Woodland Blvd, DeLand, FL 32720. Please note that candidates must reside within commuting distance to our office. About Foundever Foundever is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we're the team behind the best experiences for +800 of the world's leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. Job Overview As a Bilingual Spanish/ English Customer Service Representative at Foundever, you will play a vital role in supporting one of the largest insurance and banking providers in the U.S. You will assist customers with their entry-level banking and financial needs while contributing to a team-centric environment. We believe in investing in our people, which is reflected in our robust paid training program and numerous growth opportunities. Notably, 84% of our managers have been promoted from within. Why You Should Join Us Competitive Pay: Starting at $19/hour, with paid training at $15/hour. Work Schedule: Minimum 40 hours per week, with weekend availability as needed. Comprehensive Benefits: 401(k), medical, dental, vision, wellness programs, paid time off, and employee discounts. Growth Opportunities: Clear pathways for career advancement within the company. What We're Looking For Bilingual Proficiency: Must speak fluent English and Spanish Location: Must reside in DeLand, FL, or within commuting distance Age Requirement: Must be at least 18 years old Education: High school diploma or GED equivalent is required Experience: Preferred 6 months to 1 year of relevant work experience Availability: Must have flexible availability during operating hours Customer Service Skills: A professional attitude and strong aptitude for customer service are essential Key Skills Tech-Savvy: Proficient in navigating system tools to search for information and answers Customer Service Excellence: Demonstrated ability to deliver exceptional service consistently Reliability: Dependable and responsible, with a strong commitment to your role Critical Thinking: Capable of assessing situations and developing empathetic solutions Service Orientation: A personal drive to serve others with compassion and professionalism Organizational Skills: Strong organizational abilities to manage tasks effectively Self-Motivated Learner: Ability to independently learn and successfully pass the paid training provided by Foundever. Military Partners We proudly support military families through partnerships with Military One Source and other veteran organizations. We value the unique skills and experiences that veterans bring to our workforce. Equal Opportunity Employment (EEO) Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity, and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination. Interested in Becoming Part of Our Team? Visit us at and connect with us on Facebook , LinkedIn , and Twitter .
    $19 hourly 15d ago
  • Retail Associate

    Layton Gaming

    Customer service associate job in Altamonte Springs, FL

    Retail Associate - Layton Gaming Layton Gaming is a premier destination for trading card games (TCGs), tabletop gaming, and role-playing games (RPGs). As a subsidiary of Layton Sports Cards, we offer a welcoming space for gamers of all ages and skill levels. Our store specializes in a variety of gaming experiences, including Warhammer 40k, Age of Sigmar, Pokémon, Magic: The Gathering, One Piece, Lorcana, and more. Position Overview: We are looking for an enthusiastic and knowledgeable Retail Associate to join our team. In this role, you will help create a positive shopping and gaming experience for customers, assist with store operations, and contribute to sales growth. The ideal candidate will have a passion for gaming, strong customer service skills, and the ability to work in a fast-paced retail environment. Key Responsibilities Customer Service & Sales Greet customers and foster a friendly, welcoming atmosphere. Assist shoppers in finding products and answering questions about merchandise. Promote products, special offers, and in-store events. Upsell and cross-sell items to enhance the customer experience. Address and resolve customer concerns professionally. Operate the cash register and process transactions accurately. Store Maintenance & Organization Stock and organize shelves, ensuring products are attractively displayed. Assist with inventory management, including stock counts. Keep the store clean and tidy, including floors, shelves, tables, and restrooms. Maintain an organized and efficient warehouse area. Events & Operations Assist with in-store gaming events, tournaments, and community activities. Help set up gaming tables and displays for scheduled events. Communicate effectively with management regarding store needs or concerns. Stay informed about the latest products, promotions, and company policies. Monitor for potential theft and report any suspicious activities. Qualifications Previous retail or customer service experience is preferred. Strong knowledge of trading card games (TCGs)-candidates should understand the general play mechanics of games like Pokémon, Magic: The Gathering, and others we carry. Excellent interpersonal and communication skills. Ability to work in a fast-paced environment while maintaining attention to detail. Basic math skills for handling transactions. Ability to stand for extended periods and lift up to 35 pounds. Schedule & Availability Starting pay: $15/hour Night and weekend availability is required. The schedule can be firm but may vary based on the number of in-store events each week. What We Offer Competitive hourly wage with room for growth. Health, dental, and vision insurance. Paid time off. Employee discounts. Upbeat and friendly work environment. Equal Opportunity Employer Statement Layton Gaming is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
    $15 hourly 4d ago
  • Retail Sales Associate

    Ashley Global Retail, LLC

    Customer service associate job in Daytona Beach, FL

    We Don't Follow Trends, We Create Them. Make some serious Cash! Incentive Potential $29,800 - $117,900 For over 75 years, Ashley Furniture has been the largest home furnishings manufacturer, transforming homes worldwide. With our customer base continuously growing, we are expanding our reach by opening more stores to meet the increasing demand. Our dedication to quality, style, and affordability has solidified our reputation as a trusted and recognized brand worldwide. Purpose at Ashley: As a Retail Sales Associate, transform store guests into loyal customers. When guests enter the store, you're the person who guides them. As the expert on home furnishings, you create inspiration, enthusiasm, and excitement about Ashley's products. You help our guests discover the styles that reflect their lives and help them design rooms they will love to live in. This is an excellent opportunity for an entrepreneurial, focused, and ambitious sales professional with a passion for lifestyle retail and thrives in a fast-paced, high-energy environment. What You'll Do Thrives in an environment that rewards for delivering world-class service and delighting our guests. Provide outstanding service experience for every customer and guest. Maintain a welcoming, professional, visible presence at the front desk; engage with guests, ensuring they are always treated in a cordial, respectful manner representing the Company's brand image. Accurately and efficiently process sales orders, adhering to cash handling protocols. Aid customers with credit applications and financing matters as required while maintaining thorough documentation of sales transactions Address customer concerns independently whenever possible Aid in store opening and closing activities, including cash reconciliation and completion of daily checklists Support inventory management and loss prevention procedures, including participation in bi-annual inventory checks Meet and exceed sales goals, align to KPI's and performance standards Complete any additional tasks as assigned by management What You Bring Legally authorized to work in the US. At least 18 years old Ability to lift, tug, and pull 25 IBS with or without accommodation. High school diploma or equivalent, preferred 1 year customer service and/or sales experience, preferred Gets charged up by interacting with others, by being outgoing, friendly, and easy to talk to Conveys information in a way that inspires action Gets excited by developing and sharing fresh ideas Ability to work flexible hours, including weekends and holidays Communicates information in a motivating manner that prompts action Flourishes in an environment that values exceptional service and customer satisfaction Maintain reliable attendance What's In It for You: When you join us, you are eligible to participate in our comprehensive benefits programs, which include: Extended health, dental benefits, and vision insurance Employee Discount from 10% - 30% Life/Disability Insurance Flex Spending Account 401K Paid Time Off & Holidays Paid Birthday Weekly Pay Learn more about who we are and the causes we support here Apply now and find your home at Ashley!
    $23k-35k yearly est. 14d ago
  • Sports Cards and Collectibles Sales Associate

    Layton Sports Cards

    Customer service associate job in Altamonte Springs, FL

    Layton Sports Cards is a leading destination for sports card collectors, enthusiasts, and investors. We specialize in both vintage and modern sports cards, offering a welcoming retail environment where customers can buy, sell, and trade. Our team is passionate about the hobby and dedicated to providing top-tier service to fellow collectors. Role Summary: We are looking for a Sports Card and Collectibles Sales Associate with real experience in the sports card hobby-whether through personal collecting, online selling, attending card shows, or following card market trends. This is not a typical retail role: knowledge of sports cards is essential to helping our customers and contributing to the store's success. You'll work closely with collectors of all levels, so being genuinely knowledgeable and enthusiastic about the hobby is key. Key Responsibilities: Customer Service & Sales Assist customers in identifying and purchasing sports cards, memorabilia, and related products Provide product recommendations based on customer interests and current market trends Handle cash, credit, and debit transactions accurately Deliver a friendly and engaging customer experience in a fast-paced setting Product Knowledge & Inventory Management Accurately identify and explain different types of cards, including parallels, inserts, autos, relics, and graded cards Keep up with both modern and vintage releases from major sports (baseball, football, basketball, etc.) Assist with inventory tracking, organization, and display Support special product drops, case breaks, and store promotions Store Operations Follow specific instructions to handle inventory accurately and maintain store organization Help keep the retail space clean and welcoming Assist with store events, including card shows, release events, and promotional days Qualifications & Requirements: Demonstrated experience or deep knowledge of the sports card hobby is required Understanding of grading companies (PSA, BGS, etc.) and card values Familiarity with online marketplaces like eBay, Whatnot, or social selling platforms is a plus Previous retail and cash-handling experience preferred Strong attention to detail and the ability to work independently Must be able to stand for extended periods and lift boxes up to 50 lbs Reliable transportation and weekend availability are required Must pass a background check Position Details: Job Type: Full-time Pay: From $15.00 per hour Expected Hours: 30-40 per week Shift: 8-hour shift, day or evening Weekend Availability is a MUST Work Location: In person Benefits: Health, dental, and vision insurance Paid time off Employee discounts on products Professional development opportunities Friendly, upbeat work environment Job Type: Full-time Pay: From $15.00 per hour Benefits: Dental insurance Employee discount Health insurance Paid time off Vision insurance
    $15 hourly 3d ago
  • Bilingual Customer Retention Rep.

    Parks Toyota of Deland

    Customer service associate job in DeLand, FL

    Job Description About Us What are we looking for? We are looking for a motivated, bilingual Customer Retention Associate to join our award-winning sales team. No experience is required. Our ideal candidate is energetic, motivated, self-sufficient, sales driven and has a desire to help and assist our clients. We focus on building relationships that last and that starts with our employees. SUMMARY The role of a Customer Retention Rep. is to work hand in hand with the service department to find sales opportunities and to help strengthen the relationship between the dealership and the client. Salary to be negotiated. What We Offer Opportunity for internal promotion and career growth with company Competitive pay plan 401(k) retirement plan options Full benefits including voluntary short and long term disability, dental, health, vision, medical Responsibilities Greet customers in service drive. Make sure they are happy and being helped Plant seed with customers in person concerning upgrading to a newer vehicle Enhance the sales process by demonstrating the vehicles features on the lot Sending e-mails and texts to customers daily to see if there is an opportunity to put them in a newer vehicle Call next day's service appointments to plant seed for upgrading Qualifications Must have a clean & valid driver's license Must be willing to submit to a drug screen prior to employment Enthusiastic with high energy throughout the workday Outgoing and friendly, especially while handling objections Quality customer service skills Strong interpersonal and communications, in-person and over the phone Persuasive and able to overcome customer objections Proficient in basic business math including percentages Capable of learning and using Microsoft Office, accounting software, and proprietary sales programs Persistent, competitive and good work ethic Focuses on the customer's needs to enhance dealership and personal sales Sales, Automotive, Auto Sales, Automotive Sales, Sales Representative, Sales Consultant, Sales Associate, Sales Executive, Sales Representative, Sales Rep, Sales Person, Customer Service, Retail Sales, Car Sales, New Car Sales, Teacher, Bartender, Server, Entry-level, Experienced, Experienced Sales
    $29k-62k yearly est. 23d ago
  • Bilingual Customer Retention Rep.

    Parks Motor Sales 3.6company rating

    Customer service associate job in DeLand, FL

    About Us What are we looking for? We are looking for a motivated, bilingual Customer Retention Associate to join our award-winning sales team. No experience is required. Our ideal candidate is energetic, motivated, self-sufficient, sales driven and has a desire to help and assist our clients. We focus on building relationships that last and that starts with our employees. SUMMARY The role of a Customer Retention Rep. is to work hand in hand with the service department to find sales opportunities and to help strengthen the relationship between the dealership and the client. Salary to be negotiated. What We Offer Opportunity for internal promotion and career growth with company Competitive pay plan 401(k) retirement plan options Full benefits including voluntary short and long term disability, dental, health, vision, medical Responsibilities Greet customers in service drive. Make sure they are happy and being helped Plant seed with customers in person concerning upgrading to a newer vehicle Enhance the sales process by demonstrating the vehicles features on the lot Sending e-mails and texts to customers daily to see if there is an opportunity to put them in a newer vehicle Call next day's service appointments to plant seed for upgrading Qualifications Must have a clean & valid driver's license Must be willing to submit to a drug screen prior to employment Enthusiastic with high energy throughout the workday Outgoing and friendly, especially while handling objections Quality customer service skills Strong interpersonal and communications, in-person and over the phone Persuasive and able to overcome customer objections Proficient in basic business math including percentages Capable of learning and using Microsoft Office, accounting software, and proprietary sales programs Persistent, competitive and good work ethic Focuses on the customer's needs to enhance dealership and personal sales Sales, Automotive, Auto Sales, Automotive Sales, Sales Representative, Sales Consultant, Sales Associate, Sales Executive, Sales Representative, Sales Rep, Sales Person, Customer Service, Retail Sales, Car Sales, New Car Sales, Teacher, Bartender, Server, Entry-level, Experienced, Experienced Sales
    $44k-56k yearly est. Auto-Apply 60d+ ago
  • Retail Associate

    The Monster Group 4.7company rating

    Customer service associate job in Maitland, FL

    A Retail Sales Associate is responsible for maintaining outstanding customer service as per company standards, generating sales, merchandising, enhancing the brand image through the execution of a superior customer experience, and safeguarding company assets.? Essential Duties and Responsibilities Ensure that each customer receives outstanding service by providing a friendly environment, including greeting and acknowledging every customer, maintaining solid product knowledge, and all other aspects of customer service. Maximizes sales by establishing a rapport and relationship with the customer, determining needs and preferences, and making subtle recommendations Maintain an awareness of all promotions and advertisements. Assist in floor moves, merchandising, display maintenance, and housekeeping; maintain work area in a "ready to open" appearance at the end of shift. Assist in processing and replenishing merchandise and monitoring floor stock. Aid customers in locating merchandise.? Communicate customer requests to management.? Assist in completing price changes within the department.? Participate in periodic inventory and cycle counts.? Assist in ringing up sales at registers and/or bagging merchandise.? Captures key customer data on the Customer Dialogue and Customer Development and enters into the store database.? Develops, maintains, and leverages own book of business.? Any other tasks as assigned from time to time by any manager. Awareness of all local, state, and federal laws regulating the store's business, ensuring complete compliance. Ability to operate all equipment; POS, cash register, credit card machine, PC with intermediate proficiency, etc.? necessary to perform the job Superior communications skills.? Ability to read, count, and write to complete all documentation accurately Competencies To perform the job successfully, an individual should demonstrate the following competencies: Planning & Organizational Skills: Implements agreed-upon solutions and follows through on commitments.? Maintains resources so that they are orderly, accessible, and up to company standards.?Gathers facts, ideas, and opinions needed to create plans, proposals, and activities. Plans sales activities effectively and efficiently. Acquires needed information, product, material, and financial resources to execute sales and merchandising plans effectively. Implements agreed-upon solutions and follows through on commitments. Maintains resources so that they are orderly, accessible, and up to company standards. Initiative/Flexibility: Demonstrates personal knowledge of the company and its products and understands product attributes, prices, programs, and promotions. Develops and enhances industry knowledge, including key competitors (companies, brands, programs, promotions, and prices). Maintains consistent knowledge of an evolving trade (wholesalers & retailers), including key customers (companies, decision-makers, strategies, competitors, promotions, prices, and policies). Cultivating Relationships: Presents oneself positively and energetically. Recognizes and responds effectively to others' opinions and concerns. Develops contacts and relationships to facilitate results and expand opportunities. Effectively develops and maintains key internal stakeholder and key customer relationships. Integrates Company plans and priorities with customer needs and priorities. Communications Skills: Ability to assemble separate pieces of information and produce cohesive messages. Demonstrates effective listening skills and can respond to important points speaker (s) put forth and show understanding. Able to connect with customers, get and maintain their attention, clearly state issues and solutions to reach common agreements(s) and understanding(s). Integrity, Trust & Respect: Consistently honor commitments and takes responsibility for actions and words. Admits to mistakes and takes action to address them. Others believe what you say and act on it with faith and belief. They are held in high regard by co-workers, customers, and other business stakeholders Qualifications Education and/or Experience: Work Environment: Physical Demands: The physical demands described here represent those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk, talk, and hear. In addition, the employee must frequently lift and/or move up to 25 pounds and climb a small ladder to hang point of sale advertisements. Expected Performance Outputs Meet or exceed sales units & revenue as assigned.?Achieve stated sales objectives and up sales with every customer.? Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. In addition, duties, responsibilities, and activities may change at any time with or without notice. Equal Employment Opportunity SS Vape Brands is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and we make all employment decisions without regard to race, ethnicity, color, age, sex, gender, gender identity or gender expression, sexual orientation, religion, creed, marital status, pregnancy, national origin/ancestry, citizenship, physical/mental disability, genetic information, medical condition, military status, or any other basis prohibited by law ("protected status").
    $23k-27k yearly est. 60d+ ago
  • Customer Success Executive-Treasury & Capital Markets

    Finastra 4.3company rating

    Customer service associate job in Lake Mary, FL

    Who are we? At Finastra, we are a dynamic global provider of open finance software solutions, dedicated to expanding access to financial services. Our innovative applications span Lending, Payments, Treasury and Capital Markets, and Universal Banking. Proudly serving over 8,000 customers, including 45 of the world's top 50 banks, we aim to boost financial inclusion for all. Join us and be part of a vibrant company that embraces diverse perspectives, and is committed to doing well by doing good. We are seeking a dynamic and results-driven Customer Success Executive, as part of our Sales and Customer Success organization. The Treasury and Capital Markets Business Unit has some of the biggest and most complex financial services organizations in the world and ensuring we have mutually beneficial is critical to our long term success. Our Customer Success Executives guide our customers through every stage of their journey, from system implementation to long-term satisfaction. As a key liaison between our organization and clients, you will play a pivotal role in ensuring successful onboarding, driving adoption, and fostering lasting relationships. Accountabilities The successful candidate will play a pivotal role as the owner of various stages of the customer journey and co-owning the customer relationship (with the Account Executive where appropriate) on behalf of Finastra. Our Customer Success Executives take proactive and strategic approach, ensuring customer satisfaction, and driving success throughout the entire customer lifecycle. By balancing the 'Business as Usual' aspects of day-to-day management with a longer term customer success strategy that increases adoption and retention. The CSE will be responsible for an individual portfolio of customers, spanning the TCM product portfolio. Critical to the success of the role will be achieving individual targets - such as the increase in Net Customer Growth (NCG) which focuses on the overall revenue generation at a portfolio level and Upsell, which is the increase in penetration of strategically important products. To be successful in the role, the Customer Success Executive will need to build and maintain strong internal networks across the Sales, Support, Services and Product organizations, partnering with these teams to deliver the best possible solution(s) & service(s) to our customers. The CSE will also provide a critical conduit to the Product Development teams that ensure a continuous feedback loop is maintained to enable all perspectives to be considered as part of the product roadmap. Establish Customer Success plans, building on value proposition(s) developed during sale, that outline the customer's business goals & priorities. Work with the customer to define & track value realization of our Treasury and Capital Market solutions against these goals to drive adoption and understanding our product portfolio. Actively manage account to identify risks proactively. Orchestrate resolution process for escalations, working with & mediating internal teams to track, manage and resolve these in a timely and professional manner. Strategic Goals & Deliverables: * Our Customer Success Executives, as well as focusing on overall client satisfaction, have strategic goals of delivering value to the customer by improving retention, renewals and adoption rates in line with our success strategy. * Drive adoption through actionable insights, customer focus, proactive engagement, experience improvement and 'customer first' culture. Balancing the importance of maintaining revenue -shape and influence the success change agenda for each customer. * Identify and manage areas where the client has expectations that are misaligned with their contract / Finastra policy and work to gain re-alignment. System Implementation: Ensuring smooth setup and successful onboarding experience, working with Project Manager and Implementation teams to provide oversight for successful go-live. * System Use and Satisfaction Post-Go live: * Develop and execute success plans in collaboration with the Account Executive for each customer, focusing on their unique needs and goals. * Engage proactively and frequently with customers, to build strong relationships. * Utilize architecture and usage data to derive insights and proactively manage risks. * Coordinate with the Customer Support team to address production escalations raised by customers. * Manage the end-to-end process for at-risk customers, from detection to resolution. Customer Expansion and Retention: * Drive the customer upgrade campaigns by identifying, qualifying, and raising upgrade opportunities both internally and with the customer. * Support the identification and creation of software leads at the customer level. * Collaborate with Account Executive to manage all opportunities, including services, upsells, renewals, and compliance. Qualifications and Experience: Desired: * Experience within the Treasury and Capital Markets sector. * Experience with Treasury and Capital Markets software, whether at a bank, consulting company, or software vendor * Ability to interact and demonstrate presence with all levels of stakeholders (from business users to senior levels), whether within Finastra or with the customer. * Ability to work autonomously, take ownership & accountability, while rallying individuals, teams to support customer towards end goal. * Technical and problem-solving skills and ability to understand or recognize root causes of issues. * Exceptional relationship-building capabilities and effective communication, presentation, and interpersonal skills. Ability to challenge, negotiate, influence, and persuade stakeholders especially business users. * Analytical mindset and ability to derive insights from data. * Organizational skills, can prioritize, multi-task and demonstrate adaptability. * Project Management skills including strong reporting capability. Differentiators for High Performance: * Experience developing and delivering against Customer Success plans * Experience in Customer Success role in similar Industry and/or regional * Experience of CRM tooling * Expertise in Opics or Summit or Kondor, and Risk Products with detailed use-case knowledge or otherwise other similar treasury and capital market solutions. Previous exposure to support or implementation of such solutions at Financial Services organizations * Have a commercial & business Acumen. - understand & speak to business drivers If you are passionate about customer success, thrive in a dynamic environment, and are dedicated to fostering customer loyalty, we invite you to apply for this exciting opportunity. We are proud to offer a range of incentives to our employees worldwide. These benefits are available to everyone, regardless of grade, and reflect the values we uphold: * Flexibility: Enjoy unlimited vacation, based on your location and business priorities. Hybrid working arrangements, and inclusive policies such as paid time off for voting, bereavement, and sick leave. * Well-being: Access confidential one-on-one therapy through our Employee Assistance Program, unlimited personalized coaching via our coaching app, and access to our Gather Groups for emotional and mental support. * Medical, life & disability insurance, retirement plan, lifestyle and other benefits* * ESG: Benefit from paid time off for volunteering and donation matching. * DEI: Participate in multiple DE&I groups for open involvement (e.g., Count Me In, Culture@Finastra, Proud@Finastra, Disabilities@Finastra, Women@Finastra). * Career Development: Access online learning and accredited courses through our Skills & Career Navigator tool. * Recognition: Be part of our global recognition program, Finastra Celebrates, and contribute to regular employee surveys to help shape Finastra and foster a culture where everyone is engaged and empowered to perform at their best. * Specific benefits may vary by location. At Finastra, each individual is unique, bringing their own ideas, thoughts, cultural beliefs, backgrounds, and experiences together. We learn from one another, embrace and celebrate our differences, and create an environment where everyone feels safe to be themselves. Be unique, be exceptional, and help us make a difference at Finastra! Applicants for this position need to be located in posted location or their immediate surrounding areas. Due to the requirements of this position, this job posting is not available for, and Finastra will not be considering any applicants who currently reside in New York City or California.
    $54k-97k yearly est. Auto-Apply 31d ago
  • Sales and Customer Solutions Representative

    Charter Spectrum

    Customer service associate job in Lake Mary, FL

    This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. Join Spectrum and unlock your potential with competitive pay starting at $18/hour, plus lucrative incentives that can bring top performers to an annual salary of over $70,000 a year! And that's not all, enjoy free and discounted Spectrum services like internet, TV and mobile while building a long and rewarding career. Do you thrive on turning challenges into opportunities? As a Sales and Customer Solutions Representative, you'll leverage your skills to retain valued customers and upsell our top-tier services. You'll play a pivotal role in enhancing customer satisfaction and driving revenue growth. Your contributions will directly impact our success and strengthen customer loyalty. What our Sales and Customer Solutions Representatives Enjoy Most About the Role * Actively supporting efforts to simplify and enhance the customer experience while maintaining high levels of professionalism and courtesy. * Meeting or exceeding customer solutions activity goals using effective telephone-based techniques to retain customers. * Responding promptly and efficiently to inbound calls, meeting call handling metrics, and addressing billing inquiries, pricing, and service complaints. * Mastering order processing within the billing system for retained accounts, new sales, and account lookups. * Demonstrating proficiency in explaining products and services, with a thorough understanding of competitors, to effectively retain and re-sell to customers. Working Conditions * Normal office environment. Required Qualifications Education * High school diploma or equivalent Experience * 6 months of customer service or phone sales experience to enhance customer satisfaction and retention Technical Skills * Knowledge of cable communications products: TV, internet, and telephone Skills & Abilities * Strong English communication skills * Flexibility for variable hours, including weekends and holidays * Adaptability and problem-solving in dynamic environments Preferred Qualifications * 1+ years of call center experience #ZRSM2 #LI-BT1 CRT110 2025-66456 2025 Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life. A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances. Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more. Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
    $70k yearly 3d ago
  • Retail Associate

    Palm Coast Fl 4.2company rating

    Customer service associate job in Palm Coast, FL

    GENERAL PURPOSE\: The Retail Associate is responsible for ensuring our Customers have a positive shopping experience. The Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly manner, treats fellow Associates with respect, efficiently follows all company best practice standards as outlined in all work centers, and ensures proper merchandise presentation. The Retail Associate is expected to be engaged in these tasks as assigned during all working hours, and will be expected to perform a range of functions in all areas of the Store as business needs require. The Associate may be requested to perform additional tasks in specific situations, if performance of these tasks will help achieve our Customer service and operational goals. ESSENTIAL FUNCTIONS: Understands that safety is the number one priority and practices safe behaviors in everything they do. Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone. Maintains clutter free, clear egress to emergency exits. Immediately corrects or reports any unsafe conditions or practices to Store Leadership. Treats all Customers and Associates with respect and courtesy; is friendly and professional at all times. Recognizes fellow Associates using Company recognition programs. Assists Customers in any way necessary - is register-trained, assists Customers with merchandise, and answers Customer questions in a polite and knowledgeable manner. Greets all Customers by making eye contact, smiling and saying “hello” throughout the Store as well as saying “thank you” with every register transaction. Provides prompt and efficient responses to Customers at all times. Responds to Customer Service calls immediately. Handles all Customer issues in a courteous and helpful way, calling a member of the Store Leadership when needed. Represents and supports the Company brand at all times. Maintains a professional appearance, and adheres to the Company dress code at all times. Performs daily assigned sizing and recovery per company best practice to ensure a neat, clean and organized store that is well-maintained and efficiently merchandised to standards. Expedites newly received merchandise receipts to the sales floor with a sense of urgency, merchandising all items per company best practice to the monthly presentation guidelines and maintaining merchandise/brand name familiarity within departments to assist Customers. Understands the Loss Prevention Awareness program, the Shortage Highway, the Store Protection Specialist (SPS) position (where applicable), and merchandise protection standards. As a representative of Ross Inc., demonstrates integrity and honesty in all interactions with Associates and Customers. Safeguards confidential information, cash and credit card information, and merchandise. Follows all Mark-Out-of-Stock (MOS) policies, including the identification of MOS merchandise, proper processing of each piece and the notification of Store Leadership to review and approve all disposals. Follows all policies and procedures concerning cash, check, charge card and refund transactions, voids and offline procedures. Maintains a high level of awareness and accuracy when handling bankable tenders. Demonstrates a sense of urgency to efficiently perform their role. Maximizes productivity by executing all Store best practices and minimizing steps and touches in their work flow. COMPETENCIES: Manages Work Processes Business Acumen Plans, Aligns & Prioritizes Builds Talent Collaborates Leading by Example Communicates Effectively Ensures Accountability & Execution QUALIFICATIONS AND SPECIAL SKILLS REQUIRED: Effectively communicate with Customers, Associates and Store Leadership in a friendly, respectful, cooperative and pleasant manner. Ability to perform basic mathematical calculations commonly used in retail environments. PHYSICAL REQUIREMENTS/ADA: Ability to use all Store equipment, including PDTs, registers and PC as required. Ability to spend up to 100% of working time standing, walking, and moving around the Store. Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop. Ability to occasionally push, pull and lift more than 25 pounds. Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies. Certain assignments may require other qualifications and skills. Associates who work Stockroom shifts\: Ability to regularly push, pull and lift more than 20 pounds. SUPERVISORY RESPONSIBILITIES: None DISCLAIMER This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion. Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.
    $22k-28k yearly est. Auto-Apply 60d+ ago
  • Customer Engagement Representative- Daytona Int'l Speedway

    Nascar Racing Experience

    Customer service associate job in Daytona Beach, FL

    Join the NASCAR Racing Experience Team at Daytona International Speedway! Are you passionate about customer service/sales and love the thrill of motorsports? NASCAR Racing Experience is seeking enthusiastic and customer-focused individuals to assist our team during on-track events at Daytona International Speedway! What You'll Do: Help customers purchase and upgrade their racing experiences directly at the track. Provide exceptional customer service and ensure every guest has an unforgettable experience. Accurately process sales through a Point-of-Sale system and credit card terminals with precision, while following company policies and procedures. Sell apparel in the trackside souvenir stand Take guest photos Support opening and closing functions when needed Be part of the excitement at one of the most iconic race tracks in the world. Why Join Us? Flexible Opportunities: This is an ongoing event with multiple chances to work with us throughout the year. Exciting Atmosphere: Immerse yourself in the high-energy world of racing. Team-Oriented Environment: Work alongside a passionate and supportive team. Required Qualifications: Proficient with Computers and Microsoft Office Applications Able to work Weekdays and Weekends Remain upright on the feet, particularly for sustained periods of time At least 16 years of age Compensation/Benefits: Base pay with both commission and bonus opportunities based on performance Paid travel opportunities Exclusive NASCAR Racing Experience opportunities Daytona Event Dates: (we ask that if you cannot commit to at least 1/2 of the dates, please do not apply) January 31st February 1st, 2nd, 7th, 8th, 9th, 11th, 12th, 13th, 14th, 15th, 17th,18th, 19th, 20th, 21st, 22nd April 4th, 5th, 6th May 29th, 30th, 31st June 1st, 10th, 11th, 12th, 13th,14th, 15th, 24th, 25th, 26th, 27th, 28th, 29th July 3rd, 4th, 5th, 6th, 9th, 10th, 11th, 12th, 13th, 16th, 17th, 18th, 19th, 20th, 24th, 25th, 26th, 27th August 7th, 8th, 9th, 10th, 14th, 15th, 16th, 25th September 4th, 5th, 6th 7th, 10th, 11th, 12th, 13th, 14th, 24th, 25th, 26th, 27th, 28th October 3rd, 4th, 5th, 24th, 25th, 26th, December 26th, 27th Ready to be part of the action? Apply now and take the first step toward an unforgettable experience with the NASCAR Racing Experience!
    $30k-49k yearly est. Auto-Apply 10d ago
  • Customer Engagement Representative- Daytona Int'l Speedway

    Driving 101 LLC

    Customer service associate job in Daytona Beach, FL

    Join the NASCAR Racing Experience Team at Daytona International Speedway! Are you passionate about customer service/sales and love the thrill of motorsports? NASCAR Racing Experience is seeking enthusiastic and customer-focused individuals to assist our team during on-track events at Daytona International Speedway! What You'll Do: Help customers purchase and upgrade their racing experiences directly at the track. Provide exceptional customer service and ensure every guest has an unforgettable experience. Accurately process sales through a Point-of-Sale system and credit card terminals with precision, while following company policies and procedures. Sell apparel in the trackside souvenir stand Take guest photos Support opening and closing functions when needed Be part of the excitement at one of the most iconic race tracks in the world. Why Join Us? Flexible Opportunities: This is an ongoing event with multiple chances to work with us throughout the year. Exciting Atmosphere: Immerse yourself in the high-energy world of racing. Team-Oriented Environment: Work alongside a passionate and supportive team. Required Qualifications: Proficient with Computers and Microsoft Office Applications Able to work Weekdays and Weekends Remain upright on the feet, particularly for sustained periods of time At least 16 years of age Compensation/Benefits: Base pay with both commission and bonus opportunities based on performance Paid travel opportunities Exclusive NASCAR Racing Experience opportunities Daytona Event Dates: (we ask that if you cannot commit to at least 1/2 of the dates, please do not apply) January 31st February 1st, 2nd, 7th, 8th, 9th, 11th, 12th, 13th, 14th, 15th, 17th,18th, 19th, 20th, 21st, 22nd April 4th, 5th, 6th May 29th, 30th, 31st June 1st, 10th, 11th, 12th, 13th,14th, 15th, 24th, 25th, 26th, 27th, 28th, 29th July 3rd, 4th, 5th, 6th, 9th, 10th, 11th, 12th, 13th, 16th, 17th, 18th, 19th, 20th, 24th, 25th, 26th, 27th August 7th, 8th, 9th, 10th, 14th, 15th, 16th, 25th September 4th, 5th, 6th 7th, 10th, 11th, 12th, 13th, 14th, 24th, 25th, 26th, 27th, 28th October 3rd, 4th, 5th, 24th, 25th, 26th, December 26th, 27th Ready to be part of the action? Apply now and take the first step toward an unforgettable experience with the NASCAR Racing Experience!
    $30k-49k yearly est. Auto-Apply 10d ago
  • Customer Service Associate

    Segrocers

    Customer service associate job in Palm Coast, FL

    We are committed to a culture of belonging and fostering an inclusive environment where we celebrate differences. As a great place to work, we empower everyone to be their full, authentic selves. Read our Belonging, Inclusion and Diversity Statement here. We move fast, adapt quickly, and take pride in upholding the highest standards of quality in everything we do. Job Title: Customer Service Associate Location: Retail Grocery Location Position Overview The customer service associate will increase customer confidence and loyalty by providing accurate, fast and friendly customer service desk and media services in accordance with company guidelines, policies and procedures. This role will satisfactorily resolve customer concerns or escalate them to appropriate level of management. Primary Responsibilities & Accountabilities Provide continuous attention to customer needs; greet, assist and thank customers in a prompt, courteous and friendly manner. Address customer issues/complaints and resolve to full satisfaction of customer immediately, within company guidelines while maintaining composure and professionalism; appropriately escalate issues to management with a positive attitude. Coordinate daily store cash and accounting functions in accordance with company guidelines, policies and procedures and management instruction. Maintain knowledge of front end operations and stay current on changes in policies and procedures in order to preserve and proactively support department service levels and accountability. Manage ACM lanes according to company standards and policies; ensure each self-checkout lane is properly opened, appropriate reports are printed and cash maintenance requirements are performed. Troubleshoot problems with front end equipment through self-help icon on computer desktop or by contacting the retail service help desk as needed. Stock front end products; restock and use supply items efficiently to eliminate waste and to maintain the lowest supply cost. Exhibit professional telephone etiquette and ensure connection to the appropriate department or associate. Maintain confidentiality of information. Put up discarded or returned merchandise. Perform cashier associate duties, as necessary. Perform pricing duties, as necessary. Keep work area clean, orderly and free from safety hazards; report faulty equipment and hazards to management. Notify management of associate theft, customr shoplifting, unauthorized mark-downs, property defacement or any action that is illegal and/or against company policy. Perform other job-related duties as assigned. Qualifications Minimum Must be 18 years of age. High school diploma or equivalency. Ability to read, write and speak English proficiently. Ability to understand and follow English instructions. Authorization to work in the United States or the ability to obtain the same. Successful completion of pre-employment drug testing and background check. Preferred Demonstrate strong customer service communication skills, effectively addressing and resolving customer concerns with positive business impact. Possess a proficient working knowledge of office, front end systems and equipment. Possess proficient computer skills. Possess demonstrated skills in the ability to perform and deliver customer service expectations. Demonstrate good organizational skills. High standard of integrity and reliability. Required Behaviors Lives the Values by embracing the essence of the company demonstrating a commitment to the company's goal and values. Unifies and motivates team through praise and recognition of success with immediate feedback to build an environment of trust. Business-driven showing passion for the business, delivering results consistently. Customer-orientated by passionately demonstrating that the customer comes first… always by putting the customer's needs above all else. People Passion through consistently treating others with respect and dignity. Knowledge, Skills, Abilities Compliance with all company policies and procedures. Must complete service training within sixty (60) days of position start date. Job Tag #WD
    $23k-31k yearly est. Auto-Apply 11d ago
  • Customer Success Representative

    Civix

    Customer service associate job in Lake Mary, FL

    Job DescriptionDescription: Customer Success Representative Division: Business Services Company: Civix Civix delivers software and services to transform the public sector, including solutions in the elections, ethics, business registration, and grants administration areas. Our name represents our civic commitment to helping clients succeed, because when they do, it enables them to make a positive impact in the lives of the people they serve. Civix is a dynamic and growth-oriented software company committed to delivering cutting-edge solutions to our clients. We pride ourselves on our innovation, commitment to customer success, and operational excellence. Our Business Services solutions help governments interact effectively, efficiently and seamlessly with business customers. Civix is looking for a Customer Success Representative to join our team within the Business Services division -someone who thrives in a client-facing role, enjoys problem-solving, and is passionate about supporting users throughout their software journey. Position Summary The Customer Success Representative provides comprehensive software support and technical assistance to our state agency clients. This role is responsible for diagnosing and resolving client issues in a timely, professional manner-working independently or collaboratively with team members to ensure effective resolution and client satisfaction Key Responsibilities Serve as the main point of contact for client inquiries and issues related to Civix Business Services software. Build and maintain strong relationships with clients, earning their trust and representing Civix's core values. Respond to client inquiries and resolve issues promptly, communicating solutions clearly via email and phone. Accurately document all client interactions in designated client management systems to ensure transparency and effective issue tracking. Manage and prioritize open support cases in accordance with established policies and service levels. Assess technical issues and escalate to senior staff or appropriate departments when additional expertise is required. Collaborate with internal teams, departments, and divisions on matters related to supported software applications. Engage with clients to understand their processes and provide informed guidance on business requirements. Conduct minor business analysis independently or with team members to evaluate and implement client update requests. Translate client requirements into clear, actionable items for the development team if needed. Partner with software developers to troubleshoot and resolve technical issues. Perform quality assurance (QA) and testing of software updates and system enhancements. Develop and maintain user-facing documentation and training materials. Deliver end-user training on system functionality, both remotely and in person. Travel to client sites to conduct in-person training sessions (must meet U.S. entry requirements). Requirements: Required Skills & Experience A strong passion for delivering exceptional client service Proven experience providing software support and/or training to end users Excellent interpersonal and communication skills, with the ability to build rapport and convey technical concepts clearly Strong organizational skills with the ability to manage and prioritize multiple tasks in a fast-paced, technical environment Solid analytical and problem-solving abilities Ability to work independently as well as collaboratively within a team setting Consistently maintains a positive, professional demeanor under pressure Exceptional written, verbal, and phone communication skills A proactive, can-do attitude with a strong service-oriented mindset Willingness and ability to travel to the United States, as required Preferred Qualifications Experience working with state government agencies. Familiarity with tools such as ServiceHub, Monday.com, and Azure DevOps Experience collaborating in an agile software development environment Education Diploma or Bachelor's Degree in a relevant field (e.g., Information Technology, Business Administration, Public Administration, or a related discipline). Equivalent combination of education and relevant work experience may be considered
    $30k-49k yearly est. 30d ago
  • Customer Service Attendant

    Careers Opportunities at AVI Foodsystems

    Customer service associate job in Daytona Beach, FL

    AVI Foodsystems is looking for a friendly and hard-working team member to immediately fill the role of Customer Service Attendant, Part-time. Founded in 1960, AVI Foodsystems has evolved into one of the most respected and trusted food service companies in the nation. Providing comprehensive food services with a focus on the highest quality and freshest ingredients, impeccable service and total value is the reputation we have earned and live up to everyday. Duties & Responsibilities: Receive delivery of items such as soft drinks, bakery products, snack items and specialty foods at client locations Fill vending machines to proper inventory levels with items such as soft drinks, pastries and packaged foods Place stock on shelves or racks in vending machines or coolers Ensure the refrigeration of all cold food products Oversee the ordering of merchandise and control inventory Collect unsold and stale merchandise Collect money, including coins and bills, from machines Communicate positively with customers by making eye contact and smiling Perform routine maintenance and sanitation of machines Maintain clean vending areas Requirements: Outgoing personality with the skills to promote products Ability to work both independently and as part of a team Excellent organization and time management skills Ability to speak effectively to customers and employees Ability to perform calculations in all units of measure, using whole numbers, common fractions, and decimals Benefits: Flexible schedule with a work/life balance A family culture and atmosphere Competitive compensation Health, dental, vision, and life insurance for full-time team members 401(k) with generous company match Paid vacations and holidays Free meals and snacks/beverages Immense training and growth opportunities We conduct pre-employment drug testing. EOE
    $21k-29k yearly est. 28d ago
  • Customer Service at PIPE DREAM 2

    Pipe Dream 2

    Customer service associate job in Sanford, FL

    Job Description Pipe Dreams in Sanford, FL is looking for one customer service to join our 3 person strong team. We are located on 2533 S French Ave. Our ideal candidate is self-driven, motivated, and hard-working. Responsibilities Greet customers and make them feel at home Answer any questions the customers may have Assist Customers in preparing their orders Clean work area as needed to maintain a tidy work environment Respond to all complaints in a friendly and professional manner Qualifications Friendly attitude even when dealing with disgruntled employees Responsible and proven ability to maintain scheduling commitments Ability to problem solve quickly concerns customers may have Good communication skills with customers We are looking forward to receiving your application. Thank you.
    $21k-29k yearly est. 21d ago
  • Service Writer- Daytona Harley Davidson

    Ed Morse Automotive Group 4.1company rating

    Customer service associate job in Ormond Beach, FL

    Accelerate your career with Ed Morse Automotive Group! With 75+ years of industry experience, we provide excellent service to our customers and team members. Our expanding automotive group spans across FL, TX, OK, MO, IL, IA, CO, and AZ with over 50 + locations, representing 30+ automotive, powersports, and motorcycle brands. Join a family-oriented company that values personal and professional growth. We are currently seeking a Service Writer to join our Harley-Davidson team. Responsibilities Answering phone calls, providing price quotes and other information regarding both parts & service The goal is to provide customer satisfaction and maximize dealership sales of parts and service Review work-in-progress to ensure quality and timeliness. Service Writer will report directly to the Service Manager/ Service Director, but they will also work very closely with vehicle sales managers, the group leaders, technicians Promptly meet and greet service customers warmly and be the perfect host Listen to customer's reason(s) for bringing their vehicle to the service department Provide accurate estimates for all the services or repairs recommended Qualifications Minimum 2 Year experience of motorcycle service writing experience. Candidates must be well spoken, have excellent telephone skills. Be a positive associate who provides exceptional personalized service to our guests and community. Motorcycle Endorsement preferred Must pass a pre-employment background check Why Ed Morse? In addition to a rewarding career, Ed Morse offers our employees the following: Weekly Pay Uncapped earning potential! -Bonuses, Commissions, etc. 401K with company match Competitive Health Benefits including: Medical, Dental, Vision Supplemental Insurance options, Life Insurance, Short-Team Disability & Long-Term Disability Employee Assistance Program Quarterly Wellness Program Vacation Pay Sick Pay Six Paid Holidays each calendar year Fantastic Employee Purchase Program - Discounts on vehicles, parts & service Employee Referral Program - Get rewarded for working with friends Become involved in our community with Ed Morse Cares Unlimited career potential - opportunities in multiple states with over 30+ brands Ongoing Education - receive manufacturer and product knowledge training Not ready to apply? Connect with us for general consideration.
    $51k-75k yearly est. Auto-Apply 11d ago
  • On-Site Customer Service Rep- Full time with Benefits

    Foundever

    Customer service associate job in Paisley, FL

    Bilingual Spanish/ English Customer Service Representative Te gusta ayudar a los demás? Eres fluido en inglés y español? Join our dynamic team at Foundever in DeLand, FL, where every interaction is an opportunity to make a difference! We are seeking passionate individuals to join us on-site at our office located at 1398 S Woodland Blvd, DeLand, FL 32720. Please note that candidates must reside within commuting distance to our office. About Foundever Foundever is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we're the team behind the best experiences for +800 of the world's leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. Job Overview As a Bilingual Spanish/ English Customer Service Representative at Foundever, you will play a vital role in supporting one of the largest insurance and banking providers in the U.S. You will assist customers with their entry-level banking and financial needs while contributing to a team-centric environment. We believe in investing in our people, which is reflected in our robust paid training program and numerous growth opportunities. Notably, 84% of our managers have been promoted from within. Why You Should Join Us Competitive Pay: Starting at $19/hour, with paid training at $15/hour. Work Schedule: Minimum 40 hours per week, with weekend availability as needed. Comprehensive Benefits: 401(k), medical, dental, vision, wellness programs, paid time off, and employee discounts. Growth Opportunities: Clear pathways for career advancement within the company. What We're Looking For Bilingual Proficiency: Must speak fluent English and Spanish Location: Must reside in DeLand, FL, or within commuting distance Age Requirement: Must be at least 18 years old Education: High school diploma or GED equivalent is required Experience: Preferred 6 months to 1 year of relevant work experience Availability: Must have flexible availability during operating hours Customer Service Skills: A professional attitude and strong aptitude for customer service are essential Key Skills Tech-Savvy: Proficient in navigating system tools to search for information and answers Customer Service Excellence: Demonstrated ability to deliver exceptional service consistently Reliability: Dependable and responsible, with a strong commitment to your role Critical Thinking: Capable of assessing situations and developing empathetic solutions Service Orientation: A personal drive to serve others with compassion and professionalism Organizational Skills: Strong organizational abilities to manage tasks effectively Self-Motivated Learner: Ability to independently learn and successfully pass the paid training provided by Foundever. Military Partners We proudly support military families through partnerships with Military One Source and other veteran organizations. We value the unique skills and experiences that veterans bring to our workforce. Equal Opportunity Employment (EEO) Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity, and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination. Interested in Becoming Part of Our Team? Visit us at and connect with us on Facebook , LinkedIn , and Twitter .
    $19 hourly 1d ago

Learn more about customer service associate jobs

How much does a customer service associate earn in Ormond Beach, FL?

The average customer service associate in Ormond Beach, FL earns between $20,000 and $36,000 annually. This compares to the national average customer service associate range of $24,000 to $40,000.

Average customer service associate salary in Ormond Beach, FL

$27,000

What are the biggest employers of Customer Service Associates in Ormond Beach, FL?

The biggest employers of Customer Service Associates in Ormond Beach, FL are:
  1. Family Dollar
  2. Dollar Tree
  3. Walgreens
  4. Variety Stores LLC
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