Retail Sales Associate
Customer Service Associate Job 47 miles from Pacific Grove
We Don't Follow Trends, We Create Them. Make some serious Cash! Incentive Potential $34,000 - $127,500 For over 75 years, Ashley Furniture has been the largest home furnishings manufacturer, transforming homes worldwide. With our customer base continuously growing, we are expanding our reach by opening more stores to meet the increasing demand. Our dedication to quality, style, and affordability has solidified our reputation as a trusted and recognized brand worldwide.
Purpose at Ashley:
As a Retail Sales Associate, transform store guests into loyal customers. When guests enter the store, you're the person who guides them. As the expert on home furnishings, you create inspiration, enthusiasm, and excitement about Ashley's products. You help our guests discover the styles that reflect their lives and help them design rooms they will love to live in. This is an excellent opportunity for an entrepreneurial, focused, and ambitious sales professional with a passion for lifestyle retail and thrives in a fast-paced, high-energy environment.
What You'll Do
Thrives in an environment that rewards for delivering world-class service and delighting our guests.
Provide outstanding service experience for every customer and guest. Maintain a welcoming, professional, visible presence at the front desk; engage with guests, ensuring they are always treated in a cordial, respectful manner representing the Company's brand image.
Accurately and efficiently process sales orders, adhering to cash handling protocols. Aid customers with credit applications and financing matters as required while maintaining thorough documentation of sales transactions
Address customer concerns independently whenever possible
Aid in store opening and closing activities, including cash reconciliation and completion of daily checklists
Support inventory management and loss prevention procedures, including participation in bi-annual inventory checks
Meet and exceed sales goals, align to KPI's and performance standards
Complete any additional tasks as assigned by management
What You Bring
· Legally authorized to work in the US.
· At least 18 years old
· Ability to lift, tug, and pull 25 IBS with or without accommodation.
· High school diploma or equivalent, preferred
· 1 year customer service and/or sales experience, preferred
· Gets charged up by interacting with others, by being outgoing, friendly, and easy to talk to
· Conveys information in a way that inspires action
· Gets excited by developing and sharing fresh ideas
· Ability to work flexible hours, including weekends and holidays
· Communicates information in a motivating manner that prompts action
· Flourishes in an environment that values exceptional service and customer satisfaction
· Maintain reliable attendance
What's In It for You:
When you join us, you are eligible to participate in our comprehensive benefits programs, which include:
Extended health, dental benefits, and vision insurance
Employee Discount from 10% - 30%
Life/Disability Insurance
Flex Spending Account
401K
Paid Time Off & Holidays
Paid Birthday
Weekly Pay
Compensation: 60-day training hourly rate upon hire = $20.00 to $20.00. Following the training period, this position pays an hourly rate of $17.95 - $17.95. This position is eligible to earn weekly, and monthly incentives based upon sales. Incentive amounts range from 2% to 15% and differ based on product types.
Benefits: When you join our family, you are eligible to participate in our comprehensive benefits programs which includes Health, Dental, Vision, Life/Disability, Flexible Spending Accounts, 401(k), Paid Holidays, 80 hours paid vacation and 40 hours of California Paid Sick Leave. Benefits may vary based on position and location, so we encourage you to speak with the recruiting team during the interview process.
Learn more about who we are and the causes we support here.
Apply now and find your home at Ashley!
Customer Experience Associate
Customer Service Associate Job 47 miles from Pacific Grove
RH at its core is about taste, and we believe the idea of scaling taste is large and far-reaching.
The RH brand attracts the best designers, artisans, manufacturers, and talent in our industry, scaling and rendering their work more valuable across our integrated platform, enabling us to curate the most compelling collection of luxury home furnishings in the world. We are moving the brand beyond curating and selling products to conceptualizing and selling spaces by building an ecosystem of products, places, services, and spaces that elevates and establishes the RH brand as a global thought leader, taste, and place maker.
At RH we believe deeply that the "right" people are our greatest asset. We value people with high energy, who possess the ability to energize others. People who are smart, creative, and have a point of view. People who see the answer in every problem, versus those who see the problem in every answer. People who are driven, determined, and won't take "no" for an answer. We value team players, people who are more concerned with what's right, rather than who's right.
As a Customer Experience Associate, you are responsible for delivering exceptional service to our customers while creating a luxury experience. You will remove obstacles, provide support, and are empowered to “do the right thing.” This is an ideal role for a polished individual with a passion for service, design and home furnishings.
YOUR RESPONSIBILITIES:
Live Our Vision, Values, and Beliefs every day
Represent the RH brand through polished communication, personal appearance and professionalism
Engage with the customer to identify their needs and partner them with the best associates to deliver unparalleled service and exceed their expectations
Collaborate with cross-functional partners and Leaders to ensure the customer's needs are not only met but also exceeded
Build brand loyalty and revenue by being well-versed in RH product offerings, processes, and systems
Innovate with an entrepreneurial spirit and a passion for building and maintaining relationships
Qualify and educate potential design customers on services offered by RH Interior Design
OUR REQUIREMENTS
1+ years of experience in Customer Service, high-end furniture, and luxury retail preferred
Poise and confidence to interact with high-end customers while maintaining confidentiality
People and relationship-driven
Driven to deliver first-class service and exceed customer expectations
Ability to recognize and respond to multiple priorities
Exceptional analytical, problem-solving, and decision-making skills
Strategic, highly organized and results-oriented
Excellent verbal and written communication skills
Commitment to Quality with exceptional attention to detail
Proficiency with Mac Operating System, IOS devices, Microsoft Office, Salesforce and Google Applications
Willingness to work a flexible schedule, including evenings, weekends and holidays
PHYSICAL REQUIREMENTS
Ability to travel to the nearest gallery as needed
About Us
RH is an equal opportunity employer and does not discriminate against any applicant on the basis of race, color, religion, national origin, gender, marital status, age, disability, sexual orientation, military/veteran status, or any other status protected by federal or state law or local ordinance.
At RH, we are committed to promoting pay equity. Rate of pay is determined based on each individual's experience, qualifications, and the geographic location of the role.
Retail Store Associate (part-time)
Customer Service Associate Job 47 miles from Pacific Grove
Fellow began as a Kickstarter campaign and has grown into a global brand with distributors and customers in more than 50 countries. We bring the specialty coffee experience to people's homes via beautifully designed coffee ware that marries form and function. We currently have a small, passionate, and committed team that loves to see coffee tools come to life. We are looking for coffee nerds with a customer focus and passion for helping people create an amazing coffee experience at home! Come join the Fellowship!
The Store Associate (part-time) will live out Fellowship Thinking, our leadership principles:
Fellowship Thinking centers our customers, always.
Fellowship Thinking views all goals as shared.
Fellowship Thinking never stops improving.
Fellowship Thinking says “yes, if”.
Fellowship Thinking deliberately seeks equity.
Responsibilities:
Deliver exceptional hospitality to our guests, your fellow teammates, and all of our vendors and suppliers
Be able to speak to our product and demonstrate how to use with a variety of different brewing methods and coffee varietals
Stay knowledgeable about Fellow's current products and how they help brew ridiculously good coffee; continuously cultivating your own curiosity and knowledge through in-house tastings, cuppings, and trainings
Taste coffee from our roaster partners regularly to ensure quality, uphold our standards, and develop your palate
Create community in our store by sharing your joy and knowledge of coffee with our guests; inspire your Fellow teammates to do the same
Support your team by taking joy in the tasks that keep the store running smoothly and beautifully-these tasks may vary but can include cleaning, clearing and washing dishes, sweeping, dusting, mopping, cleaning and organizing product displays, replenishing inventory, and taking out trash
Work as a team to achieve sales goals
Promote a safe and respectful working environment
Requirements:
Searching for a career in coffee and coffee equipment and accessories with a dynamic, growing company.
Passionate about coffee and the art of making the perfect cup of coffee
Reliable and consistent-your leader and teammates can always depend on you to be punctual and bring your A game
Thoughtful and able to anticipate our customer's needs
Obsessed with the details! You love honing your craft and understand the power of joy in each cup of coffee
Excited about taking on new experiences and possess a can-do attitude
Eligible to work in the United States and 18 years of age or older
Basic math and computer skills
A flexible schedule and availability to work mornings, evenings, weekends, and holidays
Benefits:
Competitive compensation
Generous discount on Fellow products
Best coffee anywhere
Our highest goal at Fellow is creating a safe, inclusive, and rewarding environment where everyone can bring their whole selves to work and thrive. We are committed to building diverse teams and strongly encourage people from underrepresented groups, including but not limited to women, people of color, LGBTQIA+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
Fellow is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity, gender expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition or any protected category prohibited by local, state or federal laws.
Customer Service Representative
Customer Service Associate Job 47 miles from Pacific Grove
About Us:
AZAZIE stands as the leading direct-to-consumer (DTC) e-retailer, providing an array of bridal gowns, bridesmaid dresses, evening wear, and accessories. Designed in Los Angeles, AZAZIE disrupts the traditional wedding industry by presenting made-to-order gowns at an affordable price point. The brand is dedicated to promoting body-positive fashion, ensuring that all dresses, available in sizes 0-30, are meticulously cut and sewn to order. Explore our website, where you'll find hundreds of bridal and bridesmaid gowns and dresses, spanning over 80+ enticing color options.
Job Summary:
Azazie is looking for a self motivated and driven Customer Service Representative to join our growing team! In this role you will be responsible for providing a positive and efficient customer experience by educating customers on product knowledge, policies and services. We are seeking out top talent candidates that are highly engaged with our customers by productively providing the solutions in response to questions, concerns, and complaints through our chat, phone and email channels.
*
Please note:
We are only recruiting local candidates at this time to accommodate a hybrid-based schedule.
The employee will come into San Jose location 3 times a week
Schedule:
Monday - Friday 7:30AM - 4:30PM
Tuesday - Saturday 7:30AM - 4:30PM
Tuesday - Saturday 8:00AM - 5:00PM
Sunday - Thursday 7:00AM - 4:00PM
Responsibilities:
As a Customer Service Representative, you'll be an important part of our growing team! You will be set up for success in meeting the following requirements for this role:
Proficient in supporting our customers via phone, chat and email identifying their needs, complaints, or other issues and providing solutions and support as needed.
Proactively monitor and de-escalate situations involving unhappy customers by clarifying the information, communicating best next steps and providing solutions within 24-48 hours.
Responding efficiently and accurately to customers through showing Azazie cares, listening to their concerns and ensuring they have a memorable experience shopping with us.
Navigate knowledge based platforms within: AI Intercom, Company Website, Content Management System, ERP and Happy Returns.
Strong attention to detail with ensuring accuracy in information provided and in recording customer details in order to maintain customer satisfaction and resolve issues effectively.
Competency and initiative to meet and exceed the department metrics and individual performance goals.
Implementation of utilizing software, databases, and tools appropriately to provide exceptional customer service within our DTC industry.
Skills/Talents you have:
Analytical, problem solver and critical thinker.
Ability to manage multiple channels of communication, tickets and customer conversations leading with Azazie cares and empathy.
Team player that is willing to take initiative to support customers, other agents and supervisors.
Adaptability to thrive in a fast-paced ever changing work environment.
Aptitude in maintaining comprehensive knowledge of the AZ CS policies, procedures and SOPs for our customers.
Positive attitude with a desire to learn and share ideas in a collaborative work environment.
Clear and concise communicator within customer interactions and across different departments.
Ability to build positive and long term customer relationships that reflect in positive customer satisfaction survey results.
Excellent time management skills.
Customer-focused with strong interpersonal and tech savvy skills.
Qualifications:
Customer Service Experience: 1 year (Preferred)
Fluency in English. Additional languages is a plus, but not required (please note if you have skills in Spanish, Mandarin, or French in your application)
Experience with AI Intercom, Slack or other CRM software is a plus.
Experience navigating websites/browsers and using chat software (ex./ Slack); quickly navigating. between chat and other company tools such as our CRM and phone software.
Excellent written and oral communication skills.
Proficient in Microsoft Office (Word, Excel, Outlook, and PowerPoint) as well as Google Docs.
Customer-focused and can demonstrate mastery of customer service skills.
Ability to maneuver between multiple tasks.
Benefits:
Free snacks and drinks in office
Company engagement events
Gym access in San Jose office building
Monthly departmental CS appreciation lunches
Physical Requirements: While performing the functions of this job, the employee is regularly required to sit; frequently required to talk or hear; and occasionally required to stand, walk, use hands to finger, handle, or feel, reach with hands and arms, stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close, distance and color vision.
Azazie, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements. Azazie, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Customer Service Representative
Customer Service Associate Job 47 miles from Pacific Grove
We are looking for a qualified customer service representative (CSR) to join our team. You will provide support to our business development representatives and respond to customer and prospect queries. The best CSRs are genuinely excited to help customers. They're patient, empathetic, and passionately communicative. They love to talk and understand the value of good communication skills. Customer service representatives can put themselves in their customers' shoes and advocate for them when necessary.
Our ideal candidate is an experienced professional with knowledge of sales and customer service best practices. You should also be able to interpret sales metrics and be goal-oriented. We expect you to perform well in a team environment and have exceptional people skills.
Ultimately, you should be able to contribute to creating and maintaining good customer relationships and ensuring smooth sales team operations. This position does not involve cold calling but does involve communication with warm leads. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
Office address: 447 Sutter St., San Francisco, CA 94108
Employment is contingent on obtaining CA DOJ Finger Rolling Certification
Responsibilities
Manage large amounts of incoming phone calls
Generate sales leads
Identify and assess customers' needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
Aid with mail room operations such as packaging, shipping and receiving mail
Assist with walk in fingerprinting servicing clients
and other duties as assigned.
Requirements and Skills
Proven work experience as a customer service rep or sales support associate
Proficiency with MS Office Suite, particularly MS Excel
In-depth understanding of sales principles and customer service practices
Excellent communication skills
Analytical and multitasking skills
Teamwork and motivational skills
Job Type: Full-time
Pay: $18.67 - $20.00 per hour
Expected hours: 40 per week
Schedule: Monday - Friday 9:00am-5:30pm
Work Location: IN PERSON, REQUIRED.
Benefits:
401(k)
401(k) matching
Dental insurance
Flexible schedule
Health insurance
Paid time off
Vision insurance
Client Service Associate/Manager - Independent Fee Only RIA
Customer Service Associate Job 47 miles from Pacific Grove
Our client is an established and rapidly growing Investment Advisory Firm seeking someone interested in developing their skills and advancing their career. With over $1 Billion in assets under management (AUM), we've grown by $400 million in the last three years purely through client referrals.
Our firm offers a unique learning environment, focusing on education and training in FactSet technology, Bloomberg research, Morningstar Direct technologies, and continuous compliance training.
As a key contributor, you'll receive significant support from our experienced team and specialized training in client relations, portfolio operations, and analysis.
Requirements - client service associate:
7+ years of experience within the private wealth space
Strong communication and detail orientation skills, as well as excellent analytical and problem solving skills
Ability to work in a small environment where everyone wears multiple hats
Cannot be a job hopper
Customer Service Representative
Customer Service Associate Job 47 miles from Pacific Grove
We are looking for a motivated individual eager to join a dynamic small business. As a Customer Service/Customer Management Specialist, you will play a vital role in the company's success. You will handle customer service and be responsible for managing customer relationships. Our client views this role as the lifeblood of their business, where you will support daily operations and serve as the company's voice when interacting with customers.
Key Responsibilities:
Communicate with customers via phone, email, and chat.
Provide clear and knowledgeable responses to clients throughout the entire customer journey.
Collaborate effectively with team members in a fast-paced environment.
Perform data entry across various platforms such as Zoom, Google Calendar, and CRMs.
Qualifications:
1-3 years of relevant work experience in customer service or a related field.
Excellent phone etiquette, along with strong verbal, written, and interpersonal communication skills.
Strong multitasking abilities and experience in organizing and prioritizing tasks.
Outgoing, personable attitude with a focus on delivering excellent customer experiences.
Proficiency with a variety of technologies including Google Calendar, Zoom, Slack, CRMs, and Microsoft Office.
Private Equity Investment Sales Associate
Customer Service Associate Job 47 miles from Pacific Grove
Paulson Investment Company, LLC is a boutique investment banking, wealth management, execution services, and retail brokerage and advisory firm focused on the micro to mid-cap (public & private) markets. We provide a broad range of investment banking services, fee-based investment advisory services, trading, marketing making, and financial products to our clients.
Paulson is seeking to add Private Equity Investment Sales Associates, registered investment advisors, financial sales professionals, and proven producers to provide wealth management services and sell investment banking products to institutions and high net worth individuals. For the right candidates with prior sales or financial industry experience the firm is also looking for junior, mid-level, and senior candidates that we will sponsor for the Series 7, 63, 65, and/or 66 and provide training and partnerships with established Private Equity Investment Sales and Investment Advisory team members.
The firm's emphasis includes products such as private investment in public equity (PIPES), registered direct offerings, Regulation D offerings, secondaries, and initial public offerings (IPOs) with an emphasis on emerging companies in the biotechnology and technology industries.
This is a commission-based position, though draw packages are available for those with existing books of business and other qualifying candidates.
About You
· Two or more years of client-facing experience
· FINRA Series 7/63 and 65 or 66
· Experience in Center of Influence marketing
· Excellent communications and persuasion skills
· Self-motivated, high energy
· Transferable book of business highly desired
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. PIC is an equal opportunity employer Minorities/Females/People with Disabilities/Protected Veterans/Sexual Orientation/Gender Identity.
Family Service Advisor
Customer Service Associate Job 2 miles from Pacific Grove
The Family Service Advisors serve families with care and compassion, educating and guiding them through the process of making informed decisions for Cemetery Advanced Planning, At-Need Cemetery Planning, and Memorialization products and services.
Family Service Advisors will demonstrate by example care and compassion for families. Reporting to the Cemetery Manager, Family Service Advisors interact with families, priests, parishioners, vendors and other personnel/departments.
Education and Experience
College degree preferred, and/or 2-4 years working in a sales environment having face-to-face contact with the customer
Position Requirements
Include, but are not limited to:
Knowledge of the Catholic faith, rituals, and traditions.
Knowledge of processes, principles, and methods for selling products and services.
Record of accomplishment in networking, developing leads, contacting referrals, setting appointments, and meeting monthly sales goals.
Excellent interpersonal and communication skills, both in person and on the telephone, email and virtual communications.
Highly organized, detail oriented, and excellent time management skills.
Ability to work and make decisions under pressure and tight deadlines.
Proficient in the use of computers, software, and technology.
Valid state issued driver's license, good driving record, and proof of insurance is required.
Bilingual: English/Spanish preferred
About the Employer
The Diocese of Monterey is a religious organization founded in faith and is an open source provider of information for end of life services-funeral, cremation, and cemetery.
The Diocese of Monterey offers excellent compensation for motivated individuals, which includes a base salary plus incentives. Benefits include medical, dental, paid vacation and sick days, and retirement benefits.
Employment will go to those individuals whose knowledge, skills, and experience most closely qualifies them for the position offered without regard to race, color, sex, age, disability, or national origin.
Work Location:
Monterey, CA
Work Remotely
No
Job Type: Full-time
Pay: $60,000.00 - $80,000.00 per year
Benefits:
401(k)
Dental insurance
Employee discount
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Retirement plan
Vision insurance
Schedule:
8 hour shift
Weekends as needed
Supplemental Pay:
Bonus opportunities
Commission pay
Language:
Spanish (Preferred)
Work Location: In person
Client Service Specialist-Commercial Landscape
Customer Service Associate Job 47 miles from Pacific Grove
The Client Service Specialist is responsible for supporting client relationships and facilitating internal team collaboration efforts.
Structure
Full-time, non-exempt position
Reporting Location: 240 San Jose Avenue, San Jose, CA 95125
Reporting Schedule: 6:30am - 3:00pm
Salary Range: $33.65/hr to $43.50/hr
Functional Roles and Responsibilities
End-to-End Client Meeting Management
Meeting scheduling and confirmation, calendar coordination with internal and external entities
Meeting agenda & packet preparation - agenda, supporting documents
Take comprehensive notes and photos during meeting
Post-meeting follow-up - packet update and distribution
Delegate and communicate follow-up action items internally and with external vendors
Close the loop on all pending items
Client Deliverable Development
Landscape maintenance proposals
Presentation decks
Simple QuickBooks proposals
Property service/operations maps
Newsletters
Work Order & Job Management
Manage work order email address, tracking sheet and all work order communication with clients and internal team
Ensure all work orders are complete, communicate with customer
Plant and material ordering for small enhancements and installations
Accounts receivable management
Marketing & Client Relations
Industry membership management
Coordination and registration of industry events
Support of development and execution of educational programming
Development and execution of client relations events
Social media support
Giveaway inventory management in San Jose office
Office Administration
Ordering, management and organization of supplies for San Jose office
Lead facilities management for San Jose office - vendor management, etc.
Success Behaviors
Has a positive attitude
Takes initiative to improve performance
Provides creative solutions
Has proactive approach to their job, stays organized
Team player
Physical Requirements
The physical demands described here must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of the job, the employee is required to:
Regularly sit, type, and use the computer and mouse for prolonged periods
Occasionally lift and/or move up to fifty (50) pounds
Regularly operate a vehicle to travel to and from work locations
Maintain a valid driver's license
Metrics for Success
Proper scheduling and completion of the scope of work while satisfying the customer expectations
Client Retention
Enhancement sales generation
Provides exemplary customer service through superior communication
Fosters teamwork with all operations and administrative staff members
Client Services Associate
Customer Service Associate Job 47 miles from Pacific Grove
Our client is seeking a full-time Client Service Associate. This role focuses on back-office administrative tasks with some direct client interaction via email and calls.
Responsibilities:
Manage client service requests, including account maintenance, ACH transfers, and ACAT processing.
Support ~200 clients by assisting with paperwork, document submissions, and routine inquiries.
Collaborate with client service teams to prepare for client meetings and handle service requests with custodians (e.g., Schwab, Fidelity).
Assist with opening/reregistering accounts, stock option exercises, processing RMDs, and managing asset transfers.
Contribute to quarter-end client reporting, producing and reviewing client reports.
Qualifications:
3+ years of experience in wealth management, brokerage, or investment advisory.
Bachelor's degree strongly preferred.
Familiarity with custodians such as Schwab, Fidelity, and Pershing.
Experience with Orion Advisor Technology is a plus.
Strong organizational skills, attention to detail, and ability to manage priorities independently.
Excellent communication skills, both verbal and written, with a professional demeanor.
Salary: $80,000 - $90,000
Please submit your resume for additional details and a full job description.
Product Expert, Customer Support (Santa Cruz, CA)
Customer Service Associate Job 32 miles from Pacific Grove
About the Role We are looking for a Product Expert to provide exceptional technical support to our customers. As a Product Expert at Omni, you will use your knowledge of SQL, data analytics, and the Omni product to help customers solve data problems, learn best practices, and navigate the platform. You will be both the face of Omni, and the voice of the customer internally. You will provide personal attention and advocate for customers' needs while serving as their first line of help.
We take pride in providing stellar, high-touch technical support throughout the customer lifecycle, and the Product Expert is the face and heart of the customer experience!
You will:
* Become a deep expert in the Omni product & best practices
* Assist Omni's customers, potential customers, and partners via Slack, acting as the frontline as users navigate the product
* Provide proactive, positive, above-and-beyond technical support, digging deeper to find creative solutions that go beyond the surface of the questions being asked
* Stay up to date on the latest product improvements & roadmap
* Give voice to customer needs in internal discussions with Product and Engineering.
* Partner with Solutions Engineering to identify trends and proactively recommend product and tooling solutions to improve customer experience
* Share deep knowledge of actual usage cross-functionally to inform how we develop and market our product.
* Surface feature requests and reproduce and report bugs reported by Omni users
* Contribute to our community site, sharing design patterns, solutions, and troubleshooting guides to enable self-service.
* Create delightful experiences for our customers. Build trust-filled advisory relationships, and find ways to make data teams more successful.
About you
* Love learning and problem solving; enthusiastic about helping and teaching others
* Strong communication skills, both written and oral
* Desire to work directly with customers on a daily basis
* Passionate about working with and talking about data
* Strong SQL skills; knowledge of SQL for analytics
* 1+ years experience in data analytics and/or business intelligence preferred
This role is based in our Santa Cruz office, and allows for a hybrid schedule with 3 days/week in office.
Why Join Us
* Passionate, close-knit team with extensive experience in the space, including founders from Looker and Stitch Data
* Health, dental, and vision insurance
* 401(k) Plan
* Unlimited PTO
Golf Customer Service Representative (On Call)
Customer Service Associate Job In Pacific Grove, CA
The primary role of a Golf Customer Service Representative is to provide guest service at various parts of the operation, such as the bag drop area, parking lot, driving range deck, short course, putting course and surrounding areas. The individual will greet guests and visitors, assist with golf bags upon arrival and departure, facilitate tee times at The Hay, control access to putting course, and participate in all aspects of the practice facility and Golf Academy areas with an emphasis on guest service and maintaining a clean complex.
Company Background:
For over a century, friends and family, celebrities and athletes, world travelers and locals alike, have flocked to Pebble Beach Resorts. This stunning slice of California's Monterey Peninsula is a wondrous place that we are proud to share. Pebble Beach Company, located in Pebble Beach, California, owns and operates the world-famous Pebble Beach Resorts, including The Lodge at Pebble Beach, The Inn at Spanish Bay and Casa Palmero at Pebble Beach. The company also operates five renowned golf courses: Pebble Beach Golf Links, Spyglass Hill Golf Course, The Links at Spanish Bay, Del Monte Golf Course and The Hay.
Its other famed properties include scenic 17-Mile Drive, The Spa at Pebble Beach, Pebble Beach Golf Academy & Practice Facility and Pebble Beach Equestrian Center. It annually hosts premier events such as the Pebble Beach Concours d'Elegance, AT&T Pebble Beach Pro-Am, TaylorMade Pebble Beach Invitational, Pebble Beach Food & Wine and PURE Insurance Championship Impacting First Tee.
Essential Duties & Responsibilities:
* Greet each guest in a polite, friendly manner.
* Assist guests with golf bags at bag drop.
* Facilitate tee times as starter for The Hay and putting course.
* Constantly patrol area to offer assistance to guests carrying their own bag.
* Drive and keep range shuttle clean.
* Keep area clean around the Practice Facility and The Hay.
* Count and clean rental sets, clean clubs and shoes of guests if required.
* Assist in cleaning and returning maintenance cars to parking locations.
* Maintain cleanliness and order on the driving range, short course, putting course and surrounding areas by sweeping, straightening tees and ropes, and emptying trash containers.
* Keep practice bunker raked and the practice green clean of balls when needed.
* Ball gathering, ball cleaning, and operation of the ball washing machine.
* Drive and operate ball picker.
* Seed and top-dress range surface when needed.
* Comply with Pebble Beach Company safety and health policies and procedures.
* Set-up for Pebble Beach Golf Academy events if requested.
Absolutely Required Skills:
* Friendly and willing to work hard.
* Must be at team player.
* Attention to detail is required.
* Able stay on task with limited supervision.
* High School diploma and must be 21 years of age or older.
* Valid California driver's license.
Desired Skills:
* Golf background preferred.
Why work for Pebble Beach Company:
* Competitive Pay: $17.00/hour.
* Enjoy world-class health and wellness benefits. For Full Time employees, comprehensive medical, dental, vision, and life insurance is available. In addition, our Health & Wellness Center provides employees with unlimited access to a physician and medical team to tend to you and your family's health needs free of cost.
* Prepare for your future. You will be eligible to participate in our 401(K) retirement program. Pebble Beach Company will match $.75 for every $1 you contribute to your 401(k), up to 6% of eligible compensation. In addition, the company will contribute an amount to your 401K each quarter based on your hours worked, along with a discretionary contribution at the end of each fiscal year.
* We encourage YOU to be our guest. You will receive discounts at all Pebble Beach restaurants, retail shops, and our Forbes Five Star Spa. In addition, Hotel discounts are also available during select seasons.
* Play our world-famous golf courses! Enjoy our Employee Golf Privileges including Employee Tee Times, Tournaments, and Company Club.
* Grow your career with Pebble Beach. We provide opportunities for ongoing learning and development, as well as promotions and transfers to advance your career.
* Lunch is on us. Enjoy a complimentary meal during your shift in our Employee Dining Room.
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
Customer Service Advisor
Customer Service Associate Job 15 miles from Pacific Grove
Responsibilities include working as part of a retail sales team to provide best in class customer care. The Customer Service Advisor (CSA) often begins as a Pick-n-Pull Greeter and can work their way up through Part Sales, Parts Specialist and eventually a store Sales Lead through positive work ethics and evaluations. This is a retail sales position that requires a “can do” selling spirit and the ability to work as a team to meet the store's sales goals. The CSA will be present during all peak customer traffic periods which could include weekends, sale days, or any other occasion that would generate high customer flow into the store per the specified store schedule. The CSA will promote sales and service to customers. The CSA is expected to maintain the excellent standards of all Pick-n-Pull policies and procedures, while always being pleasant, respectful, and helpful.
Essential Functions:
Promote the Pick-n-Pull Safety Culture.
Be a team player. Work as a member of the team to help the team achieve its goals.
Maintain a high level of integrity.
Provide required information to customers as they enter the store. Offer friendly and enthusiastic answers to customer questions.
Follow loss prevention, risk control, quality assurance, and proper cash handling procedures at all times.
Work as a team towards housekeeping, janitorial, and other duties as assigned by the task list. This can include cleaning tires, carrying batteries, mopping floors, etc.
Follow all company policies and procedures.
Identify when customer interaction requires assistance from management.
Complete sales training and follow the Pick-n-Pull 5 Step Sales Model. Engage in continuous training and education in all areas of the Pick-n-Pull business.
Additional duties as assigned.
Qualifications:
Must work safely at all times.
Must have good people skills with an outgoing friendly positive attitude.
Able to work retail hours including overtime, weekends and holidays.
Must have reliable means of transportation.
Must be able to read, write, and speak in the English language.
Bilingual in Spanish a plus, but not required.
Be proficient in automotive part/product identification and recognize parts and how they relate to our customer receipts.
Follow company dress code policy, maintaining a well groomed, neat appearance so as to create a favorable impression with customers.
Previous experience in a retail environment preferred but not required.
Physical Activities Required to Perform Essential Functions:
Standing, lifting, walking, bending, and stretching are required regularly to perform customer care, product relocation and placement, and environmental health and safety functions.
Manual dexterity to maintain the housekeeping of the facility by mopping, sweeping, etc. In conjunction, but not limited to, assigned task list duties.
Vision must be sufficient to perform job functions safely as described above.
Able to work on feet (stand and walk) for assigned work shift.
Job Conditions:
Exposure on a regular basis to outdoor weather conditions.
Exposure to occasional noisy conditions and machinery operation.
PLEASE NOTE: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.
All U.S. applicants must be 18 years of age or older and all Canada applicants must be 16 years of age or older.
Radius Recycling participates in e-verify for all U.S. new hires.
An offer of U.S. employment by Radius Recycling or any of its subsidiaries is contingent on the satisfactory completion of a post-offer drug screen and background check.
All new hires must review and sign an Arbitration Agreement. This applies to all U.S. non-union employees.
As an Equal Opportunity Employer, Radius Recycling does not discriminate on the basis of race, religion, color, sex, marital status, disability status, national origin or ancestry, veteran status, age, prior industrial injury, sexual orientation, genetic information, or any other protected status under local, state or federal law.
Lead Service Associate
Customer Service Associate Job In Pacific Grove, CA
Contribute to our mission to improve Health and Wellness in your community. Become a Rite Aid Lead Service Associate, today! As a Lead Service Associate, you will supervise Store Associates while assisting in daily store operations. Your purpose is to provide direction where needed and be an ongoing example of superior customer service.
Why you will THRIVE here:
You love to help people.
You are a natural leader who builds solid professional relationships.
You enjoy jumping in and being the hero.
You consistently exceed people's expectations.
You are passionate about providing top-notch customer service.
You have a keen sense of optimizing processes.
Day-in-the-Life of a Lead Service Associate:
Supervise and help Store Associates with daily operational tasks.
Assist customers with their shopping needs and transactions.
Tend to merchandising tasks via plan-o-gram.
Perform proper receiving and stocking procedures.
Count and reconcile cash register drawers.
Prepare deposits and order change from the bank.
Ensure store inventory is regularly inspected, removed, or rotated according to the Product Freshness Review Schedule.
Maintain a safe, clean, and pleasing environment for customers and associates.
Design a monthly schedule and assign work to foster an efficient and effective workflow.
Education and/or Experience:
H.S. Diploma or General Education Degree (GED) required.
At least one (1) year of experience in retail, food service, restaurant, or customer service industry, preferably at a supervisor level.
What's in it for you?
In an effort to improve and sustain the health and wellness of our employees, we offer competitive health plans, generous paid time off, 401K matching, and career growth opportunities! From the moment you join our team, we will provide an environment that inspires and motivates you to choose to work here so you can reach your full potential. We support personal growth and achievements. We dedicate ourselves to creating an experience for all our associates that is easy, exciting, and engaging.
Apply to become a Rite Aid Lead Service Associate and thrive with us today!
JR047748
The typical starting pay range for this position is between $16 - $19.75 per hour, although wages can vary based on experience and geography.
Customer Service Rep(08278) - 154 Country Club Gate Ctr
Customer Service Associate Job In Pacific Grove, CA
CSR
Take in person and phone orders
Complete transactions with guest at register
Help other stations when needed
Clean as you go
Follow food safety standards
Good Customer service skills
Help prep pizza items and label with date
Make pizzas when needed
Pass background test
Over 18 years old
Qualifications
Over 18 years old
Additional Information
All your information will be kept confidential according to EEO guidelines.
Remote Customer Service - Earn from Home
Customer Service Associate Job 47 miles from Pacific Grove
Work from Home Survey Taker (Side Gig) We are looking for people who are motivated to participate in paid research across the country and local areas. Join this Work from Home USA Market Research Panel Today. You have two options when it comes to paid research : you can either take part in person or online. This is a great way for you to make extra income at home as data entry clerk.
Compensation:
Work from home and take surveys to earn Money.
There are many payment options, including PayPal, direct checks, and online virtual gift cards codes.
Opportunities to earn rewards.
Responsibilities:
Take part with work from home surveys/studies by following written and oral instructions.
Participate in research focus groups.
Each panel receives a complete written study.
If products or services are provided, you must actually use them.
Needs:
You must have a working camera on your smart phone or a webcam on your desktop/laptop.
Access to reliable internet connection is essential.
You would like to be fully involved in one or more of these topics.
Capacity to understand and follow written and oral instructions.
Job Benefits:
Participation in online and in-person discussions.
If you work remotely, there is no commute.
No minimum hrs. This is a work from home job.
Get free samples from our partners and sponsors for your feedback on their products.
Participate in product testing and see products before the public.
Part-Time job. Work from Home.
Anyone looking for part-time, short-term work at home work is welcome to apply. No previous experience is necessary. This is an excellent opportunity to earn a side income by doing flexible remote work from home.
* Please note that this is an opportunity to earn extra money from home and should not be considered as a full time job.
Apply:
We welcome you to apply if you are the sort of person who is self-motivated as well as comfortable working on your very own from home, appreciate such job as email client service, data entry as well as review products, then you are the person we are trying to find.
Data entry clerks come from all various backgrounds including, data entry, telemarketing, customer support, sales, clerical, secretary, administrative assistant, assistant, phone call facility, part-time, retail.
APPLY AT : *************************************************************************************************
Automotive Customer Service Advisor
Customer Service Associate Job 47 miles from Pacific Grove
Contribute to the growth of the organization across all lines of business through customer engagement, expert product and service knowledge, follow-up, and follow through at the service desk, on the sales floor, and at the register.
Duties & Responsibilities
First point of contact for customers on the phone and in the store. Responsible for engaging customers, scheduling appointments, building trust, understanding needs, communicating processes and timelines, and selling parts and service that make the customer's car run at peak efficiency; adheres to Company Customer Care standards to meet customer expectations.
Responsible for the organization and productivity of the service business through work order and register transactions, thorough vehicle inspections, and service and replacement part knowledge.
Under the direction of Management, assists in various aspects of customer care, work order and register assistance, facility maintenance, and Outside Purchase (OP) ordering.
Follow all policies and procedures related to cash, credit, check, refund and return policies. Works with the management team to react to customer service issues, customer complaints, and/or business opportunities.
Conduct and participate in routine express automotive services, including tire mounting, balancing, rotations, and repair; oil changes, fluid top-offs, lubrications, filter and bulb replacement; battery installation, starting and charging system testing; cosmetic car services, and thorough vehicle inspection.
Primary driving force behind the implementation and constant execution of safety procedures, ensuring wheel torque and oil/fluid services are performed per standard operating procedure directives.
Partner with Management to produce a safe and health work environment that complies with all local, state, and federal laws, as well as with company policies and procedures.
Effectively communicate with all associates, management, and customers; interprets and retains information and applies knowledge appropriately.
In designated locations, may be a secondary key carrier responsible for basic and detailed opening and closing responsibilities.
Maintain an organized and neat shop.
Adhere to all company policies, procedures, safety and environmental rules.
Other duties as assigned.
Knowledge, Skills, and Abilities
High school diploma or equivalent required.
Valid Driver's License.
One year of related experience in the automotive service environment.
One year of sales experience preferred.
Must have basic knowledge and understanding of mathematical concepts such as addition, subtraction, multiplication, division, percentages, and fractions. Ability to apply mathematical formulas to calculate commissions and discounts.
Strong verbal communication skills.
Strong customer service skills.
Ability to work Days, Nights, Weekends, Holidays.
Physical Demands/Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Physical Demands
Must be able to frequently lift, carry, and place merchandise and supplies up to 50 pounds without assistance.
Frequent standing and walking for long periods of time.
Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting.
Climb up and down ladders to retrieve and stock merchandise.
Communicate effectively in person, by telephone, or by using telecommunications equipment.
Enters and locates information on computer.
Presents information to small and large groups.
Visually verifies information, often in small print.
Safely operates a motor vehicle.
The pay range for this position is starting at $18.00 hr. based on experience + commission
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Product Expert, Customer Support (Santa Cruz, CA)
Customer Service Associate Job 25 miles from Pacific Grove
About the Role
We are looking for a Product Expert to provide exceptional technical support to our customers.
As a Product Expert at Omni, you will use your knowledge of SQL, data analytics, and the Omni product to help customers solve data problems, learn best practices, and navigate the platform. You will be both the face of Omni, and the voice of the customer internally. You will provide personal attention and advocate for customers' needs while serving as their first line of help.
We take pride in providing stellar, high-touch technical support throughout the customer lifecycle, and the Product Expert is the face and heart of the customer experience!
You will:
Become a deep expert in the Omni product & best practices
Assist Omni's customers, potential customers, and partners via Slack, acting as the frontline as users navigate the product
Provide proactive, positive, above-and-beyond technical support, digging deeper to find creative solutions that go beyond the surface of the questions being asked
Stay up to date on the latest product improvements & roadmap
Give voice to customer needs in internal discussions with Product and Engineering.
Partner with Solutions Engineering to identify trends and proactively recommend product and tooling solutions to improve customer experience
Share deep knowledge of actual usage cross-functionally to inform how we develop and market our product.
Surface feature requests and reproduce and report bugs reported by Omni users
Contribute to our community site, sharing design patterns, solutions, and troubleshooting guides to enable self-service.
Create delightful experiences for our customers. Build trust-filled advisory relationships, and find ways to make data teams more successful.
About you
Love learning and problem solving; enthusiastic about helping and teaching others
Strong communication skills, both written and oral
Desire to work directly with customers on a daily basis
Passionate about working with and talking about data
Strong SQL skills; knowledge of SQL for analytics
1+ years experience in data analytics and/or business intelligence preferred
This role is based in our Santa Cruz office, and allows for a hybrid schedule with 3 days/week in office.
Why Join Us
Passionate, close-knit team with extensive experience in the space, including founders from Looker and Stitch Data
Health, dental, and vision insurance
401(k) Plan
Unlimited PTO
Sales Associate - Pebble Beach Visitor Center (Full Time & Part Time)
Customer Service Associate Job In Pacific Grove, CA
The Sales Associate is responsible for providing World Class Service and achieving individual sales by establishing and maintaining guest relationships and working effectively with other team members. Accountable for consistently demonstrating Pebble Beach Company's mission, values and standards.
Company Background:
For over a century, friends and family, celebrities and athletes, world travelers and locals alike, have flocked to Pebble Beach Resorts. This stunning slice of California's Monterey Peninsula is a wondrous place that we are proud to share. Pebble Beach Company, located in Pebble Beach, California, owns and operates the world-famous Pebble Beach Resorts, including The Lodge at Pebble Beach, The Inn at Spanish Bay and Casa Palmero at Pebble Beach. The company also operates five renowned golf courses: Pebble Beach Golf Links, Spyglass Hill Golf Course, The Links at Spanish Bay, Del Monte Golf Course and The Hay.
Its other famed properties include scenic 17-Mile Drive, The Spa at Pebble Beach, Pebble Beach Golf Academy & Practice Facility and Pebble Beach Equestrian Center. It annually hosts premier events such as the Pebble Beach Concours d'Elegance, AT&T Pebble Beach Pro-Am, TaylorMade Pebble Beach Invitational, Pebble Beach Food & Wine and PURE Insurance Championship Impacting First Tee.
Essential Duties & Responsibilities:
* Achieve and exceed individual sales goals by cross-selling.
* Develop strong external and internal guest relationships by utilizing POS tools to record and maintain guest information preferences.
* Contact external and internal guests thru personalized cards, telephone and other means of individualized communication.
* Thorough knowledge of product lines.
* Participate in all shop and Retail Division initiatives, including sales floor maintenance, semi-annual inventory, sale events, stock maintenance and merchandising.
* Ability to work a flexible schedule based no business requirements; evenings, weekends and holidays.
* Exceed the expectations and requirements of internal and external customers.
* Obtain first-hand customer information and uses it for improvements in products and services
* Accurately listen and respond to guests.
* Establish and maintain effective relationships with customers Interact warmly, pleasantly, and graciously with guests, coworkers and management.
* Ability to multitask in a professional manner.
* Ability to use time effectively and efficiently.
* Exert maximum effort every day with energy and positive attitude.
* Comply with all Pebble Beach Company policies and procedures including health and safety.
* Know, model and integrate Pebble Beach Company culture (Mission, Values and Standards).
Absolutely Required Skills:
* Excellent interpersonal, verbal and communication skills.
* Ability to work in a high-performance/multi-task environment.
* Attention to detail, initiative and enthusiasm required.
* Willing to work a flexible schedule based on business requirements; evenings, weekends and holidays.
* Basic math and excellent communication skills.
* Must have proven sales skills and professional image.
* High school diploma or equivalent required.
Desired Skills:
* Two or more years of retail or hospitality experience luxury sector preferred.
Why work for Pebble Beach Company:
* Competitive Pay: $17.50/hour plus commissions.
* Enjoy world-class health and wellness benefits. For Full Time employees, comprehensive medical, dental, vision, and life insurance is available. In addition, our Health & Wellness Center provides employees with unlimited access to a physician and medical team to tend to you and your family's health needs free of cost.
* Prepare for your future. You will be eligible to participate in our 401(K) retirement program. Pebble Beach Company will match $.75 for every $1 you contribute to your 401(k), up to 6% of eligible compensation. In addition, the company will contribute an amount to your 401K each quarter based on your hours worked, along with a discretionary contribution at the end of each fiscal year.
* We encourage YOU to be our guest. You will receive discounts at all Pebble Beach restaurants, retail shops, and our Forbes Five Star Spa. In addition, Hotel discounts are also available during select seasons.
* Play our world-famous golf courses! Enjoy our Employee Golf Privileges including Employee Tee Times, Tournaments, and Company Club.
* Grow your career with Pebble Beach. We provide opportunities for ongoing learning and development, as well as promotions and transfers to advance your career.
* Lunch is on us. Enjoy a complimentary meal during your shift in our Employee Dining Room.
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.