Customer Accounts Advisor
Customer service associate job in Pensacola, FL
The salary range for this role is $14.00 to $14.50 per hour.*
is also eligible for incentive pay based on performance.
Aaron's Customer Account Advisors serve as coaches to our customer, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with the product. As a Customer Account Advisor, you will build relationships with our customers over the phone and face-to-face to help bring them one-step closer to ownership.
Skills for Success
Customer Account Advisors can connect and relate well to people, demonstrate empathy, listen attentively, explain things simply and easily, and successfully navigate difficult conversations. Strong multi-tasking, organizational, negotiation and persuasion skills are necessary. Like all Aaron's team members, they share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life.
The Work
Attainment and upkeep of customers' accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments.
Direct contact with customers who have not renewed their Lease agreement(s) both in home visits and over the phone
Sell customers on the benefits of timely lease agreement renewal payments
Assist the Customer Account Manager in setting and achieving daily, weekly and monthly revenue and renewal goals
Assist with merchandise returns and guest deliveries as directed by management
Clean and certify merchandise in the Quality Assurance Center for all items personally returned
Complete and maintain weekly vehicle maintenance sheet and route sheets daily
Load, secure and protect product in company vehicle
Safely operate company vehicle
Assist the Sales Team as needed
Any reasonable duties requested by management
Requirements
United States at least 21 years old with a valid state Driver's License and compliance with the Company's Driver Qualification Policy; including satisfactory MVR (driving record). Canada at least the age of 18.
Must meet DOT requirements to obtain certification in required states (United States)
Ability to work schedule of hours varying from 8 am to 9 pm
Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly
Two years of retail/customer service experience preferred
High School diploma or equivalent preferred
Excellent interpersonal and communication skills
High energy with the ability to effectively perform all functions of the store and multitasking effectively
Proper telephone etiquette
Uphold the Aaron's Brand and protect company assets
Maintain a professional appearance
Proficient computer skills
Aaron's Total Rewards
Our team members are our greatest asset. As an expression of our appreciation, Aaron's is proud to offer outstanding career training, competitive performance incentives, excellent advancement opportunities, and a distinctive benefits package which includes**:
Paid time off, including vacation days, sick days, and holidays
Medical, dental and vision insurance
401(k) plan with contribution matching
*Note that the pay range provided above is the lowest to highest rate we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.
**Benefits vary based on FT and PT employment status.
Customer Service and Sales Associate Part Time
Customer service associate job in Pensacola, FL
The Part Time Customer Service and Sales Associate is an essential member of the Hertz Local Edition team and is the brand ambassador, providing the fastest, easiest, and most valued experience to our customers. This sales commissioned team member provides world class customer service and professionally and effectively sells Hertz products and services to meet the customer's travel and insurance replacements needs.
Wages: $17.00/hr.
For full-time opportunities Hertz also provides world class benefits, which include:
Medical, Dental, and Vision Insurance
Life Insurance
Paid Time Off
401(k) Retirement Plan
Employee Discounts
Responsibility of a Sales and Service Associate includes:
Effectively communicate and offer ancillary products and services to enhance customer's travel experience.
Strong emphasis on selling and revenue maximization on core products such as, but not limited to, options to waive customer's responsibility of damage, fuel options and vehicle upsells.
Achieve personal sales goals while supporting the goals of the team.
Work in a fast-paced sales environment, providing helpful, quality service and sales, while enhancing the customer's rental experience.
Convert phone shops to reservations and rentals
Creating a positive customer service experience by listening to and identifying customer needs
Engaging customers in a courteous professional manner and ensuring overall customer satisfaction and service
Maximize revenue opportunities with customers by actively soliciting business after every rate quote, addressing/overcoming customer objections to placing a reservation, utilizing various sales techniques as appropriate to obtain every possible booking.
Assist customers with various post rental inquiries that involve the rental and billing process.
Viewing every customer contact as a sales opportunity and soliciting reservations on customer service calls.
Skills/Experience:
Demonstrate good communication skills both written and oral. Communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply.
Have the competitive drive and confidence to succeed in a commission-based environment.
Work in a fast-paced environment with a variety of tasks. Excellent organizational and time management skills.
Demonstrate sales, professionalism and interpersonal skills.
Show a high level of ownership, accountability and initiative.
Show proven experience of working well within a team.
Work flexible shifts including weekends and holidays; and work overtime as required.
Work outdoors during all weather conditions.
Stand for long periods of time.
Qualified applicants will have the following:
A valid driver's license with record in good standing
Ability to drive and operate vehicles
Fluency in English
1-2 years of customer service and sales experience.
Physical Requirements:
Applicant must possess all auditory, speaking and communicating capabilities necessary to complete the responsibilities detailed above. The essential functions of this position include, but are not limited to, the following: sitting, standing, walking, bending and twisting, climbing, driving, pushing and pulling, speaking, hearing, writing, lifting, typing, filing, seeing, reading and the ability to use a computer, telephone, calculator, copy machine and fax machine.
Auto-ApplyAirport Agent - Customer Service
Customer service associate job in Pensacola, FL
Come and work for Envoy Air, an American Airlines Group Company, at PNS and watch your career take off! You will join a stable, FUN, secure, and fast-growing team committed to providing outstanding customer service.
We are hiring immediately, with no experience required!
Pay rate: $16.61
Responsibilities
What's in it for you?
Travel for free with your family and friends on flights across the American Airlines global network.
Comprehensive benefits package which includes health, dental, prescription and vision coverage so you stay healthy.
Participate in our 401(k) program starting on your first day of employment! In addition to helping you save for your future, Envoy offers a company match after one year of employment.
In this entry level position, you can enjoy paid on the job training and development programs to take your career to the next level.
Flexibility through the ability to trade shifts, as well as available overtime if you are an overachiever.
Take advantage of our major discounts on hotels, cars, cruises and more and become a travel planning expert.
What you will be doing!
Do you find joy and satisfaction in helping people? As a Customer Service Agent, you will leave everyday feeling fulfilled because you have the power to create a positive start to a passenger's trip. Don't let that smile go to waste, be the first to greet passengers and provide a seamless check-in and ticketing experience.
This position provides the perfect balance if you enjoy computers and learning new programs. You will be able to utilize our reservation/ticketing software to rebook itineraries and issue boarding passes all while interacting with customers in a courteous, efficient, and friendly manner.
No time for the gym? No problem! You will get a good workout in while lifting the customers' bags onto the belt and seeing them off to their destination.
This is not a repetitive 9-5 job. Our shifts may vary and include irregular and/or extended hours, weekends, and holidays. Make Envoy your long-term career as the shifts become better and better the longer you are with the company!
Qualifications
Requirements:
Must be able to carry, bend, lift and turn with bags weighing up to 75 pounds.
18 years or older.
High school diploma, GED, or international equivalent.
Ability to pass a pre-employment drug screen and background check.
Authorized to work in U.S. without sponsorship.
Explore and gain more insight into Envoy Air at the following link: Envoy Job Videos
Envoy Air is an Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT.
Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights.
Auto-ApplyCustomer Service Advisor - Pensacola, FL
Customer service associate job in Pensacola, FL
Job Description
We're seeking talented candidates for full-time and part-time Guest Service Advisor (also called Customer Service Advisor or CSA) positions at Jiffy Lube Multicare. Jiffy Lube is America's leader in vehicle preventive maintenance services with over 2,000 locations. We are Stonebriar Auto Services, America's fastest-growing Jiffy Lube franchise and we're hiring now!
The successful candidate will be responsible for conferring with our guests to determine or suggest the diagnostic and mechanical services which are needed for their vehicles. All work must be performed in a safe and efficient manner while providing an outstanding guest service experience and contributing to an energetic and fun working environment. A current and valid driver's license is required. Previous experience in an automotive service environment is preferred but not required.
All team members will receive a competitive wage and a generous discount on Jiffy Lube services including Multicare services (tires, brakes, repairs) at company cost and NO CHARGE for labor. Full-time team members are eligible for paid-time-off, health, dental, and optical insurance, life and disability insurances. Due to our growth, great career advancement opportunities are available too!
For immediate consideration, please complete our employment application. We look forward to hearing from you!
Customer Success Executive
Customer service associate job in Brewton, AL
--------------- We are seeking a Customer Success Executive to join our dynamic sales and marketing team. The ideal candidate will be responsible for managing customer relationships, ensuring customer satisfaction, and driving sales growth. The successful candidate will have a strong background in sales, sales channels, and sales analytics, and will be able to leverage these skills to drive customer success and retention. If you are a motivated individual with a passion for sales and customer satisfaction, we would love to hear from you.
Responsibilities:
Build and maintain strong, long-lasting customer relationships
Develop a deep understanding of customer needs and requirements
Collaborate with sales and marketing teams to identify growth opportunities
Analyze sales data and customer feedback to drive sales strategies
Provide exceptional customer support and ensure customer satisfaction
Requirements Requirements:
Proven work experience in sales, sales channels, or sales analytics (1-3 years)
Strong communication and interpersonal skills
Ability to work in a fast-paced, dynamic environment
Bachelor's degree in Marketing, Business, or related field is preferred
Review our requirements and set up an interview via our link: ************************************
1-3 years of work experience in sales, sales channels, or sales analytics
Strong communication and interpersonal skills
Bachelor's degree in Marketing, Business, or related field is preferred
Service Writer
Customer service associate job in Gulf Breeze, FL
Camping World is seeking a Service Advisor to join our growing team. This is a commission-based role with uncapped commissions. Successful team members can earn $75,000 or more annually based on performance.
As a Service Advisor you will primarily be responsible for initiating and processing requests for repair services and providing administrative support to the Service Department as well as keep customers apprised of work progress.
What You'll Do:
Determine specialized product needs and services by working directly with customers
Suggest add-on sales to increase average transactions
Provide price estimates for designated installations prior to scheduling appointments
Keep customers apprised of work progress
What You'll Need to Have for the Role:
A minimum of one year of service experience is preferred
Previous RV product or camping lifestyle
Ability to work daily on a computer and perform internet searches as needed
Excellent organization and follow up skills are required
The ability to follow department procedures and policies
Valid driver's license preferred
May lift up to 25 lbs and/or move up to 50 lbs. with assistive devices
Prolonged periods of standing, stooping, crawling, and bending
General Compensation Disclosure
The pay range for this role considers several factors in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. It is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the factors stated. A reasonable estimate of the total annual compensation range (base pay + variable compensation earned) is $50,000 - $75,000 or more.
In addition to competitive pay, we offer Paid Time Off, 401(k), an Employee Assistance Program, Good Sam Roadside Assistance, discounts, paid parental leave (if eligibility is met), Tuition Reimbursement (if eligibility is met), and on the job training opportunities. Full-time associates are offered a comprehensive benefit package including medical, dental, vision and more! Part-time associates are offered access to dental & vision coverage! For more information please visit: ******************************
We are an equal employment opportunity employer. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, veteran or uniformed service-member status, genetic information, or any other basis protected by applicable federal, state, or local laws.
Auto-ApplyCustomer Service Associate
Customer service associate job in Milton, FL
Job Description
Big Lots is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve.
As a Roses/Roses Express Customer Service Associate you will be responsible for providing excellent customer service to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise. Other duties may include unloading trucks, processing freight, recovering merchandise and stocking shelves.
Duties and Responsibilities:
• Provides customer engagement in positive and approachable manner.
• Assists in maintaining a clean, well-stocked store for customers during their shopping experience.
• Helps in the unloading of merchandise from delivery trucks, organizes merchandise, and transports merchandise from stockroom to sales floor.
• Independently stocks shelves and recovers merchandise in the store.
• Accurately handles customer funds and processes transactions using the POS system.
• Remains constantly aware of customer activity to ensure a safe and secure shopping environment.
• Performs all other duties as assigned in order to maintain an effective and profitable store operation.
Position Requirements:
Education: Prefer completion of high school or equivalent. Ability to follow directives and interpret retail operational documents as assigned.
Experience: Prefer experience working in retail, hotel, restaurant, grocery or drug store environments.
Physical Requirements: Ability to regularly lift up to 50lbs from floor level to above shoulder height; must be able to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, twisting, and repetitive lifting, with or without reasonable accommodation.
Availability: Ability to work a flexible schedule including days, evenings, weekends and holidays.
Skills and Competencies: Customer Focus, Developing Potential, Results Driven, Strong Organizational Skills, Communication Skills, Problem Solving/Decision Making, Job Knowledge and Relationship Management.
Working Conditions
•Retail store environment where extended periods of standing are required
•Retail store stockroom environment subject to fluctuations in temperature
•Frequent lifting and maneuvering of merchandise and displays.
•Exposure to dust and extreme temperatures while unloading trailers.
•Scheduled work hours may vary, to include evenings and weekends.
• Occasional use of ladders required.
Retail Associate
Customer service associate job in Foley, AL
GENERAL PURPOSE\:
The Retail Associate is responsible for ensuring our Customers have a positive shopping experience. The Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly manner, treats fellow Associates with respect, efficiently follows all company best practice standards as outlined in all work centers, and ensures proper merchandise presentation. The Retail Associate is expected to be engaged in these tasks as assigned during all working hours, and will be expected to perform a range of functions in all areas of the Store as business needs require. The Associate may be requested to perform additional tasks in specific situations, if performance of these tasks will help achieve our Customer service and operational goals.
ESSENTIAL FUNCTIONS:
Understands that safety is the number one priority and practices safe behaviors in everything they do.
Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone. Maintains clutter free, clear egress to emergency exits. Immediately corrects or reports any unsafe conditions or practices to Store Leadership.
Treats all Customers and Associates with respect and courtesy; is friendly and professional at all times. Recognizes fellow Associates using Company recognition programs.
Assists Customers in any way necessary - is register-trained, assists Customers with merchandise, and answers Customer questions in a polite and knowledgeable manner. Greets all Customers by making eye contact, smiling and saying “hello” throughout the Store as well as saying “thank you” with every register transaction.
Provides prompt and efficient responses to Customers at all times. Responds to Customer Service calls immediately. Handles all Customer issues in a courteous and helpful way, calling a member of the Store Leadership when needed.
Represents and supports the Company brand at all times.
Maintains a professional appearance, and adheres to the Company dress code at all times.
Performs daily assigned sizing and recovery per company best practice to ensure a neat, clean and organized store that is well-maintained and efficiently merchandised to standards.
Expedites newly received merchandise receipts to the sales floor with a sense of urgency, merchandising all items per company best practice to the monthly presentation guidelines and maintaining merchandise/brand name familiarity within departments to assist Customers.
Understands the Loss Prevention Awareness program, the Shortage Highway, the Store Protection Specialist (SPS) position (where applicable), and merchandise protection standards.
As a representative of Ross Inc., demonstrates integrity and honesty in all interactions with Associates and Customers. Safeguards confidential information, cash and credit card information, and merchandise.
Follows all Mark-Out-of-Stock (MOS) policies, including the identification of MOS merchandise, proper processing of each piece and the notification of Store Leadership to review and approve all disposals.
Follows all policies and procedures concerning cash, check, charge card and refund transactions, voids and offline procedures. Maintains a high level of awareness and accuracy when handling bankable tenders.
Demonstrates a sense of urgency to efficiently perform their role. Maximizes productivity by executing all Store best practices and minimizing steps and touches in their work flow.
COMPETENCIES:
Manages Work Processes
Business Acumen
Plans, Aligns & Prioritizes
Builds Talent
Collaborates
Leading by Example
Communicates Effectively
Ensures Accountability & Execution
QUALIFICATIONS AND SPECIAL SKILLS REQUIRED:
Effectively communicate with Customers, Associates and Store Leadership in a friendly, respectful, cooperative and pleasant manner.
Ability to perform basic mathematical calculations commonly used in retail environments.
PHYSICAL REQUIREMENTS/ADA:
Ability to use all Store equipment, including PDTs, registers and PC as required.
Ability to spend up to 100% of working time standing, walking, and moving around the Store.
Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
Ability to occasionally push, pull and lift more than 25 pounds.
Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies.
Certain assignments may require other qualifications and skills.
Associates who work Stockroom shifts\: Ability to regularly push, pull and lift more than 20 pounds.
SUPERVISORY RESPONSIBILITIES:
None
DISCLAIMER
This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.
Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.
Auto-ApplyDisplaced Federal, Defense, and Aerospace Employees
Customer service associate job in Eglin Air Force Base, FL
Ignite is an ISO 9001:2015 and CMMI Services Level 3 certified, Service-Disabled Veteran-Owned Small Business (SDVOSB), headquartered in Huntsville, AL. By design, Ignite is a provider of professional services to customers in educational, federal, and commercial industries and in every action seeks to be the preeminent provider within this business space. Ignite upholds our values of competency, collaboration, innovation, reliability, and results through everything we do.
Displaced by the recent rounds of layoffs in commercial space, deferred resignation program, or other circumstances? Ignite invites you to explore opportunities across our growing portfolio of programs in Defense, Space, and Intel. Ignite values unique skillsets and experiences and can help you shape what's next in your career.
Ignite provides the highest quality services and solutions to our customers. We support vital efforts in Artificial Intelligence/Machine Learning, Electromagnetic Spectrum Operations, Space, Multi-Domain Operations Support, Digital Transformation and Cyber, and Programmatic Support to customers throughout the nation including (but not limited to) Huntsville, AL; Colorado Springs, Co; Eglin AFB; Las Cruces, NM; and Warner Robins, GA.
This position description does not represent a current opening but may be used to identify candidates with skills and experience for positions within Ignite that frequently become available. By submitting your resume, your profile will be visible to recruiters and hiring managers within Ignite. Learn more about our employee-centric culture and benefits here: Careers - Ignite Impossible
Job Requirements
Job Requirements and Qualifications:
* U.S. Citizenship required. Most positions require at least the ability to obtain and maintain a U.S. Security Clearance or possess a current U.S. Security Clearance.
* Requirement to work on-site at customer location
* Position requirements, including education, experience, and qualifications, are subject to the specifications outlined by internal and/or contract labor category requirements.
Education Requirements:
Most Programs Require a minimum of a Bachelors Degree.
Other Requirements:
Must be a US citizen and be able to obtain and hold an active Security Clearance
Salary Range: $50,000 to $175,000 based on position, education, and experience
We are equal opportunity/affirmative action employers, committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status, or any other protected characteristic under state or local law.
Accommodation Request: If you are a qualified individual with a disability or are a disabled veteran and are unable or limited in your ability to use or access our Careers sites as a result of your disability, you have the right to receive assistance in completing the application process. Please send your request to **********************
Customer Service Associate
Customer service associate job in Fairhope, AL
We are committed to a culture of belonging and fostering an inclusive environment where we celebrate differences. As a great place to work, we empower everyone to be their full, authentic selves. Read our Belonging, Inclusion and Diversity Statement here.
We move fast, adapt quickly, and take pride in upholding the highest standards of quality in everything we do.
Job Title: Customer Service Associate
Location: Retail Grocery Location
Position Overview
The customer service associate will increase customer confidence and loyalty by providing accurate, fast and friendly customer service desk and media services in accordance with company guidelines, policies and procedures. This role will satisfactorily resolve customer concerns or escalate them to appropriate level of management.
Primary Responsibilities & Accountabilities
Provide continuous attention to customer needs; greet, assist and thank customers in a prompt, courteous and friendly manner.
Address customer issues/complaints and resolve to full satisfaction of customer immediately, within company guidelines while maintaining composure and professionalism; appropriately escalate issues to management with a positive attitude.
Coordinate daily store cash and accounting functions in accordance with company guidelines, policies and procedures and management instruction.
Maintain knowledge of front end operations and stay current on changes in policies and procedures in order to preserve and proactively support department service levels and accountability.
Manage ACM lanes according to company standards and policies; ensure each self-checkout lane is properly opened, appropriate reports are printed and cash maintenance requirements are performed.
Troubleshoot problems with front end equipment through self-help icon on computer desktop or by contacting the retail service help desk as needed.
Stock front end products; restock and use supply items efficiently to eliminate waste and to maintain the lowest supply cost.
Exhibit professional telephone etiquette and ensure connection to the appropriate department or associate.
Maintain confidentiality of information.
Put up discarded or returned merchandise.
Perform cashier associate duties, as necessary.
Perform pricing duties, as necessary.
Keep work area clean, orderly and free from safety hazards; report faulty equipment and hazards to management.
Notify management of associate theft, customr shoplifting, unauthorized mark-downs, property defacement or any action that is illegal and/or against company policy.
Perform other job-related duties as assigned.
Qualifications
Minimum
Must be 18 years of age.
High school diploma or equivalency.
Ability to read, write and speak English proficiently.
Ability to understand and follow English instructions.
Authorization to work in the United States or the ability to obtain the same.
Successful completion of pre-employment drug testing and background check.
Preferred
Demonstrate strong customer service communication skills, effectively addressing and resolving customer concerns with positive business impact.
Possess a proficient working knowledge of office, front end systems and equipment.
Possess proficient computer skills.
Possess demonstrated skills in the ability to perform and deliver customer service expectations.
Demonstrate good organizational skills.
High standard of integrity and reliability.
Required Behaviors
Lives the Values
by embracing the essence of the company demonstrating a commitment to the company's goal and values.
Unifies and motivates team through praise and recognition of success with immediate feedback to build an environment of trust.
Business-driven
showing passion for the business, delivering results consistently.
Customer-orientated
by passionately demonstrating that the customer comes first… always by putting the customer's needs above all else.
People Passion
through consistently treating others with respect and dignity.
Knowledge, Skills, Abilities
Compliance with all company policies and procedures.
Must complete service training within sixty (60) days of position start date.
Job Tag
#WD
Auto-ApplyCustomer Experience Representative
Customer service associate job in Destin, FL
Your Impact
BOTE is looking to fill a role for a customer experience representative is responsible for executing industry-leading customer experiences across the business and increasing the satisfaction and lifetime value of our customers. This role is responsible for providing timely, exceptional support to the BOTE network of customers, while also identifying and capitalizing on ways to build lasting relationships with our customers that translate to value for the company. This individual will work with our internal customer support/sales team.
What You'll Do
Be the voice of our brand to our customers and exude the BOTE mission by putting the customer at the center of everything we do.
Serve as an advocate for our customers, always putting yourself in their shoes and execute accordingly.
Learn the BOTE family of products, including paddle boards, Kayaks, Skiffs, Docks and all gear, to be able to speak to customers intelligently about the products. This includes in-depth knowledge of all product features, innovations and benefits
Work with a sense of urgency to ensure that all inbound customer inquiries are responded to and resolved appropriately according to the company's standard operating procedures. These inquiries may include: product info & advice, return & exchanges, warranty claims, shipping questions, feedback & suggestions, maintenance questions, product registration & documentation.
Responsible for executing exceptional customer communications across all channels: phone, email, support tickets & contact us forms, chat, social media and reviews.
Maintain documentation of all Customer correspondence leveraging the company's order management and customer help desk ticketing system
Processing returns/exchanges
Contributing to companies KPIs and sales targets.
What You've Accomplished
Equivalent Related Professional Experience
Direct experience in Customer Service Able to work self-sufficiently with limited direct supervision to accomplish tasks
Enjoy thinking outside of the box and solving problems with creative solutions
Excellent communication skills across all channels: in-person, phone and written
Excellent time management abilities with a proven ability to multi-task
Strong attention to detail and service-oriented approach.
Ability to work individually and in a team environment
Strong computer skills and adaptability learning new software platforms and data management processes
Passionate about the paddle industry, and the lifestyle that the BOTE brand represents is preferred
Friendly and comfortable with speaking directly with customers on the phone and through written communication and thinking on their feet
Ability to be confident, patient and polite when dealing with difficult situations
Fast learner who is willing to dive in and learn on the job
Desires a long-term career that offers growth in customer relations, product sales, business operations or marketing
Auto-ApplyRetail Associate
Customer service associate job in Spanish Fort, AL
GENERAL PURPOSE\:
The Retail Associate is responsible for ensuring our Customers have a positive shopping experience. The Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly manner, treats fellow Associates with respect, efficiently follows all company best practice standards as outlined in all work centers, and ensures proper merchandise presentation. The Retail Associate is expected to be engaged in these tasks as assigned during all working hours, and will be expected to perform a range of functions in all areas of the Store as business needs require. The Associate may be requested to perform additional tasks in specific situations, if performance of these tasks will help achieve our Customer service and operational goals.
ESSENTIAL FUNCTIONS:
Understands that safety is the number one priority and practices safe behaviors in everything they do.
Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone. Maintains clutter free, clear egress to emergency exits. Immediately corrects or reports any unsafe conditions or practices to Store Leadership.
Treats all Customers and Associates with respect and courtesy; is friendly and professional at all times. Recognizes fellow Associates using Company recognition programs.
Assists Customers in any way necessary - is register-trained, assists Customers with merchandise, and answers Customer questions in a polite and knowledgeable manner. Greets all Customers by making eye contact, smiling and saying “hello” throughout the Store as well as saying “thank you” with every register transaction.
Provides prompt and efficient responses to Customers at all times. Responds to Customer Service calls immediately. Handles all Customer issues in a courteous and helpful way, calling a member of the Store Leadership when needed.
Represents and supports the Company brand at all times.
Maintains a professional appearance, and adheres to the Company dress code at all times.
Performs daily assigned sizing and recovery per company best practice to ensure a neat, clean and organized store that is well-maintained and efficiently merchandised to standards.
Expedites newly received merchandise receipts to the sales floor with a sense of urgency, merchandising all items per company best practice to the monthly presentation guidelines and maintaining merchandise/brand name familiarity within departments to assist Customers.
Understands the Loss Prevention Awareness program, the Shortage Highway, the Store Protection Specialist (SPS) position (where applicable), and merchandise protection standards.
As a representative of Ross Inc., demonstrates integrity and honesty in all interactions with Associates and Customers. Safeguards confidential information, cash and credit card information, and merchandise.
Follows all Mark-Out-of-Stock (MOS) policies, including the identification of MOS merchandise, proper processing of each piece and the notification of Store Leadership to review and approve all disposals.
Follows all policies and procedures concerning cash, check, charge card and refund transactions, voids and offline procedures. Maintains a high level of awareness and accuracy when handling bankable tenders.
Demonstrates a sense of urgency to efficiently perform their role. Maximizes productivity by executing all Store best practices and minimizing steps and touches in their work flow.
COMPETENCIES:
Manages Work Processes
Business Acumen
Plans, Aligns & Prioritizes
Builds Talent
Collaborates
Leading by Example
Communicates Effectively
Ensures Accountability & Execution
QUALIFICATIONS AND SPECIAL SKILLS REQUIRED:
Effectively communicate with Customers, Associates and Store Leadership in a friendly, respectful, cooperative and pleasant manner.
Ability to perform basic mathematical calculations commonly used in retail environments.
PHYSICAL REQUIREMENTS/ADA:
Ability to use all Store equipment, including PDTs, registers and PC as required.
Ability to spend up to 100% of working time standing, walking, and moving around the Store.
Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
Ability to occasionally push, pull and lift more than 25 pounds.
Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies.
Certain assignments may require other qualifications and skills.
Associates who work Stockroom shifts\: Ability to regularly push, pull and lift more than 20 pounds.
SUPERVISORY RESPONSIBILITIES:
None
DISCLAIMER
This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.
Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.
Auto-ApplyCustomer Service Agent
Customer service associate job in Spanish Fort, AL
Job Description
Join Our Team as a Customer Service Agent!
Are you passionate about helping others and delivering exceptional service? If you have a knack for problem-solving and enjoy working in a dynamic environment, we'd love to hear from you! We're a company dedicated to providing top-notch engineering, surveying, and construction management services across Alabama, Florida, Mississippi, and Louisiana-and we're looking for a talented Customer Service Agent to join our team.
About the Role
As a Customer Service Agent, you'll be the first point of contact for our clients, ensuring their questions are answered and their needs are met with professionalism and care. This role is vital to maintaining the excellent reputation we've built in the industry. If you have at least 1 year of experience in customer service and thrive in a fast-paced, client-focused environment, this could be the perfect fit for you.
Key Responsibilities
In this role, you'll be responsible for:
- Providing friendly and professional support to clients via phone, email, or in-person interactions.
- Addressing customer inquiries and resolving issues efficiently and effectively.
- Collaborating with internal teams to ensure seamless communication and service delivery.
- Maintaining accurate records of customer interactions and feedback.
- Upholding the company's standards for exceptional customer service at all times.
What We're Looking For
To succeed in this role, you'll need:
- At least 1 year of experience in a customer service role.
- Strong communication and interpersonal skills.
- A proactive attitude and the ability to think on your feet.
- Excellent organizational skills and attention to detail.
- A commitment to providing outstanding service to every client.
Why Join Us?
At our company, we pride ourselves on fostering a professional and supportive work environment. While we don't currently offer additional benefits, this role provides an opportunity to grow your skills and contribute to a team dedicated to delivering high-quality services across multiple states.
Our Culture and Values
We believe in integrity, collaboration, and delivering excellence in everything we do. As a member of our team, you'll join a group of professionals who are passionate about their work and committed to making a difference in the communities we serve.
Ready to Apply?
If this sounds like the opportunity you've been looking for, we'd love to hear from you! Submit your application today and take the first step toward joining our dedicated team.
We can't wait to meet you!
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Customer Service
Customer service associate job in Milton, FL
Rx Express Pharmacy in Milton, FL is looking for one customer service/Cashier to join our 15 person strong team. We are located on 5987 Berry Hill Rd. Our ideal candidate is a self-starter, motivated, and reliable.
Responsibilities
Greet customers and make them feel at home
Answer any questions the customers may have
Able to process sales transactions at the register
Assist Customers in preparing their orders
Clean work area as needed to maintain a tidy work environment
Answering telephone with proper phone etiquette
Multi-task in a fast-paced, dynamic environment
This is a high volume atmosphere that requires working on your feet to maintain quick , express service.
Qualifications
Friendly attitude even when dealing with disgruntled customers
Open availability required
Responsible and proven ability to maintain scheduling commitments. Must be reliable.
Ability to problem solve quickly concerns customers may have
Good communication skills with customers
Must be trust-worthy and professional as this is a healthcare environment.
We are looking forward to reading your application.
Service Writer
Customer service associate job in Robertsdale, AL
←Back to all jobs at Parish Tractor Service Writer
Parish Tractor is a trusted Kubota dealership dedicated to providing exceptional service and support to our customers. We are seeking a detail-oriented and customer-focused Service Writer to join our team in Robertsdale, AL. If you have strong communication skills and a passion for customer service, we want to hear from you!Job Responsibilities:
Serve as the primary point of contact for customers requiring service and repairs.
Accurately write up service requests, ensuring all details are recorded properly.
Communicate with technicians to provide clear job instructions and manage workflow.
Provide customers with service estimates, timelines, and updates throughout the process.
Process work orders, warranties, and invoices efficiently.
Maintain records of all service transactions and ensure proper documentation.
Assist in scheduling service appointments and coordinating repairs.
Ensure excellent customer satisfaction by addressing concerns and providing timely resolutions.
Ability to work half days on Saturdays during busy season.
Qualifications:
Prior experience as a Service Writer, Service Advisor, or in a comparable position is preferred.
Knowledge of Kubota equipment or similar machinery is a plus.
Strong customer service and communication skills.
Ability to multitask in a fast-paced environment.
Proficiency in computer systems and service-related software.
High school diploma or equivalent required; additional training or certifications are a plus.
Physical Requirements:
Prolonged periods of sitting at a desk and working on a computer.
Some heavy lifting up to 50 lbs. may be required.
Why Join Parish Tractor?We are committed to providing high-quality agricultural and construction equipment, parts, and service. We pride ourselves on delivering exceptional customer service and maintaining strong community relationships. We offer competitive wages and an excellent benefit package which includes medical, dental, vision, 401(k), paid time off, holidays, life insurance and more.
Please visit our careers page to see more job opportunities.
Customer Service Reps
Customer service associate job in Daphne, AL
9871 Justina Avenue, Daphne, AL 36526
Special Finance BDC Appointment SetterEarn What You Deserve! No Cold Calling!Excellent Training, Benefits & Career Growth!
Tameron Honda Eastern Shore is a GREAT place to have a rewarding career! We are seeking full-time Special Finance BDC Appointment Setters to contact potential customers who have requested help via phone and online to schedule appointments for the finance department to discuss special auto financing options. Key duties include contacting customers who have requested help, answering questions, using a CRM to manage contacts, and providing excellent customer service to book and confirm appointments. There is no cold calling! Phone sales experience is helpful!
You will succeed with excellent training and support from our management team. We appreciate our employees and invest in their success! Earn what you deserve with our excellent performance-based pay plan! Apply now and drive your career forward with this great opportunity!
Special Finance BDC Appointment Setter responsibilities:
Contact customers who have requested help: Make outbound calls to customers who have requested help to schedule appointments for auto financing discussions. There is no cold calling!
Manage leads: Follow up with leads who are not ready to book, and customers who did not show up for appointments.
Use CRM software:Utilize a CRM (Customer Relationship Management) system to log calls, track interactions, and manage customer information.
Confirm appointments:Contact customers to confirm appointments to minimize no-shows and ensure a smooth process for the sales team.
Address customer concerns:Answer customer questions and address their needs to ensure all concerns are handled before they arrive at the dealership.
Provide excellent customer service:Offer professional and courteous service throughout the appointment-setting process to build relationships and ensure a positive customer experience.
Special Finance BDC Appointment Setters key skills and qualifications:
Communication and sales skills:Excellent verbal and written communication and persuasion/sales skills are essential for engaging with customers and scheduling appointments.
Computer proficiency:Strong computer skills are necessary for using CRM software and other dealership tools.
Organizational skills:The ability to manage a high volume of calls and follow up on leads efficiently is critical.
Customer service experience:Previous experience in customer service, sales, or telemarketing is often preferred.
Enthusiasm:A cheerful and enthusiastic disposition is helpful for creating positive customer interactions.
Full-Time Benefits:
Earn What You Deserve! $15/hour training pay + lucrative bonus plan - averages $24/hour!
Training
Medical, dental and vision insurance
401(k) planwith employer match
Paid time off
Employee discounts
Closed on Sundays
Career advancement opportunities
RequiredPreferredJob Industries
Customer Service
Reservationist
Customer service associate job in Gulf Shores, AL
Serves as a representative of Brett/Robinson, displaying courtesy, tact, consideration, and discretion in all interactions with other employees of Brett/Robinson, owners, guests, and other members of the community
Provides customer care to others
Receives contact from customers by telephone and offers them guest accommodations
Explains pricing and Brett/Robinson policies
Provides information to owners and guests regarding area points of interest and guest services via the telephone
Enters reservations for guests into First Resort computer program
Takes payment of deposit by credit card
Cancels reservations and refunds deposits
Performs daily audits of work
Observes and evaluates the outcomes of a problem situation to identify lessons learned
Attends departmental meetings
Performs other duties as assigned
Campus Retail Associate (Temporary)
Customer service associate job in Bay Minette, AL
Introduction
Our campus stores serve as a vibrant hub of college life and learning. We believe in creating retail and learning experiences that engage students, support faculty, and build alumni loyalty. Together, our teams and stores work to elevate lives through education.
Overview
You can enhance your success by joining our dynamic team today! As a Campus Retail Associate you will provide superior customer service to our customers and support store leaders in all facets of retail operations to ensure the store is operating at optimal performance.
Perks
Flexible Scheduling
Sick time accrual from date of hire
Generous employee discount - including course materials & textbooks
Management Development Program Opportunities
The opportunity to add valuable, transferrable experience and skills to your resume
Responsibilities
Expectations:
Assist with processing sales transactions involving cash, credit, or financial aid payments.
Provide a friendly atmosphere by greeting customers and focusing on their positive experience throughout their visit.
Take initiative to support store operations including operating equipment and cash register while ensuring speed of service and accurate transactions.
Keep the store looking fresh by shelving, arranging, cleaning, and organizing products or space within the store.
Temporary positions require availability to work on a weekly basis for a period of 90 days or less with occasional weekends, and flexibility in scheduling for opening, midday, or closing shifts.
Routine housekeeping including, for example, dusting, mopping, window cleaning, vacuuming, trash removal.
Physical Demands:
Frequent movement within the store to access various departments, areas, and/or products.
Ability to remain in a stationary position for extended periods.
Frequent lifting.
Occasional reaching, stooping, kneeling, crouching, and climbing ladders.
Benefits available include:
Get paid sooner! Daily Pay earned wage access is available to all store employees
Employee Discount
Paid sick time (accrued based on time worked)
Eligibility to participate in a 401k (after the completion of 1000 hours worked in a 12 month period)
Commuter Benefits
COVID-19 Considerations:
Our stores comply with all applicable federal, state and local requirements and/or recommendations regarding social distancing and sanitizing. In accordance with individual campus requirements, positions may require confirmation of vaccination. The use of face masks throughout the day and while on campus may also be expected or required.
Qualifications
Candidates must be a minimum of 16 years of age to be considered for employment.
Confident and comfortable engaging customers to deliver an elevated experience.
An outstanding attitude with the willingness to learn and the capability to excel in a fast-paced, team environment.
Basic math, keyboarding, and data entry skills.
Flexible availability throughout the academic year including peak periods.
EEO Statement
Barnes & Noble College is an Equal Employment Opportunity and Affirmative Action Employer committed to diversity in the workplace. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
Auto-ApplySupervisor, Customer Services
Customer service associate job in Pensacola, FL
Who we are:
Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service.
We offer:
Amazing employee flight privileges within the American Airlines global network
Training and development programs to take your career to the next level
Comprehensive health and life benefits (subject to location)
Responsibilities
How will you make an impact?
Responsibilities
Coordinate the day-to-day station operations by leading and organizing the activities of Agents/Clerks to ensure a safe working environment and on-time dependability.
Ensure adequate operational coverage; responsible for scheduling and manpower utilization
Maintain a safe, dependable and consistent operation
Conduct Agent observations
Schedule and administer local training including new hire training
Investigates and resolves operational issues as well as customer service issues
Will be provided company uniforms and must adhere to uniform policy
Participates on operational conference calls, station audits and prepares various reports
Maintains records such as time and attendance, personnel files and performance
Supervisors perform Station Agent work, as required. Station Agents have combined duties within ramp service and customer service operations.
Create a positive start to a passenger's trip by being the first to greet the passenger and providing a seamless check-in and ticketing experience
Use appropriate reservation/ticketing software to rebook itineraries, issue boarding passes, and calculate and collect any appropriate fees
Inform passengers through all aspects of their experience with American Airlines by communicating appropriate information about their trips and belongings
Guide and direct incoming and outgoing aircraft on the taxiway to ensure that they are entering or leaving their gate safely and on-time
Load, unload, sort, and appropriately transfer passenger baggage, cargo/freight, and company materials
Some of these items can weigh up to 75 lbs. Drive ground equipment such as tugs to help the plane push in/out of the gate, belt loaders to help load baggage, and bag carts to deliver baggage to the claim area or the connecting flight
Collaborate with the internal team to ensure a safe and on-time departure
May clean the interior of the aircraft, clean and service aircraft lavatories, and/or work in the Baggage Service Office to track the location of baggage
For a more visual insight of what the Agent position entails, check out our "Behind the Scenes at Envoy" clip: Agent Video
Qualifications
Who are we looking for?
Requirements
In this role, Supervisors must be able to perform all duties under sometimes stressful conditions beyond the employee's control while attempting to influence a favorable impression of American Airlines. Supervisors must be self-motivated and safety conscious. Supervisors must be comfortable organizing work groups and handling multiple priorities in a fast-paced environment. The ability to demonstrate qualities of leadership, initiative, and judgment are essential.
Position Requirements
Minimum Age: 18
High school diploma or GED equivalent
Possess a valid, unexpired and unsuspended REAL ID-compliant, state driver's license or passport; some license restrictions may prohibit a candidate from being considered for this role.
Must be able to carry, bend, lift and turn with bags weighing up to 75 lbs.
Ability to work rotating shifts including nights, holidays, weekends, days off, and be able to report to work on a regular and timely basis
Requires flexibility to work additional hours beyond the regular shift, on short notice, and as needed due to operational necessity
Must be able to perform all duties in various weather conditions and time constraints
Ability to read, write, fluently speak and understand the English language
Possess the legal right to work in the United States
Position Preferences
A minimum of one year of customer service experience
Some locations may desire previous airline experience including working knowledge of an airline's ticketing system and/or ramp operations
Additional Details
Tattoos, body piercings and/or tongue rings may not be visible while in company issued uniform at any time; tattoos cannot be covered with adhesive bandages or by other methods to render them not visible
Candidates must fulfill a fingerprint based criminal background check to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Candidates must be able to secure appropriate airport authority and/or US Customs security badges, in addition to clearing other airport related requirements, if applicable
In locations handling US mail, must be able to pass a US Postal Service background check
This position may be subject to the Department of Transportation (DOT). Federal law requires Envoy to determine a candidate's history with the DOT drug and/or alcohol violation(s) or refusal(s) to test before hiring him/her into a safety-sensitive position
Please note: The description is intended to provide a brief overview of the position. It's not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time.
Envoy Air is an Equal Opportunity Employer - Minorities/Women/Veterans/Disabled.
Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights. The company was founded in 1998 as American Eagle Airlines, Inc., following the merger of several smaller regional carriers to create one of the largest regional airlines in the world. Envoy is headquartered in Irving, Texas, with hubs in Dallas/Fort Worth, Chicago and Miami, with a large ground handling operation in Los Angeles. Connect with Envoy on Twitter @EnvoyAirCareers, on Instagram @EnvoyAirCareers, and on Facebook at Facebook.com/envoyaircareers and Facebook.com/EnvoyPilotRecruitment.
Auto-ApplyCustomer Service Advisor - Jiffy Lube Multicare
Customer service associate job in Foley, AL
Job Description
We're seeking talented candidates for full-time and part-time Guest Service Advisor (also called Customer Service Advisor or CSA) positions at Jiffy Lube Multicare. Jiffy Lube is America's leader in vehicle preventive maintenance services with over 2,000 locations. We are Stonebriar Auto Services, America's fastest-growing Jiffy Lube franchise and we're hiring now!
The successful candidate will be responsible for conferring with our guests to determine or suggest the diagnostic and mechanical services which are needed for their vehicles. All work must be performed in a safe and efficient manner while providing an outstanding guest service experience and contributing to an energetic and fun working environment. A current and valid driver's license is required. Previous experience in an automotive service environment is preferred but not required.
All team members will receive a competitive wage and a generous discount on Jiffy Lube services including Multicare services (tires, brakes, repairs) at company cost and NO CHARGE for labor. Full-time team members are eligible for paid-time-off, health, dental, and optical insurance, life and disability insurances, and we plan to launch a 401k retirement plan in the future. Due to our growth, great career advancement opportunities are available too!
For immediate consideration, please complete our employment application. We look forward to hearing from you!