BPO Service Line "Hunting" Sales - IOA (Intelligent Operations and Automation)
Customer service associate job in San Francisco, CA
BPO Hunting Sales - Service Line Specialist - IOA (Intelligent Operations and Automation)
Level: Director
About the Role
We are seeking a seasoned Service Line Specialist to join our Intelligent Operations and Automation (IOA) business within the Communications, Media, and Technology (CMT) team. This individual contributor role is pivotal in driving growth and innovation in our BPO/Digital Operations segment.
The ideal candidate will possess 15-25 years of experience with a strong track record in consultative and empathetic selling, particularly within SaaS, online, and platform-based businesses. The role demands a dynamic professional who is well-networked within the technology and digital native industry and understands the culture and vibe of this fast-paced ecosystem.
While the candidate will own and manage existing client relationships, 50-70% of the focus will be on acquiring new logos and expanding our footprint. The ability to navigate complex internal and external stakeholder environments to close large multi-million dollar deals is essential.
Work model:
We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role's business requirements, this position requires 3 days a week at the Client/Cognizant site mainly in the Bay Area / California / Washington area. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.
In this role, you will:
· Drive portfolio growth and strategy development across performance metrics for the assigned portfolio.
· Provide thought leadership, leading the mind-share conversation across client leadership levels and internal senior management.
· Partner with industry bodies, analysts, and advisors to align Cognizant's strategic priorities for the industry segment and service offerings.
· Develop positive relationships with senior client executives and partner for mutual success.
· Drive outstanding client propositions, partnering with Solutions, Delivery, Process Excellence, and Automation teams. Lead end-to-end management of the account operations including account forecasting, budgeting, and overall P&L.
· Manage accountability against Measurable Revenue/Profit Growth within set timelines.
What you need to have to be considered:
· Solid knowledge of the technology industry, particularly with large tech platform companies.
· Experience leading an annual revenue scale of $20Mn+ and handling TCV of ~ $10-30Mn.
· Extensive experience in the scale operations domain, advising clients on strategic priorities including but not limited to optimum location strategy, business value proposition, engagement model transformations, and demonstrating industry standard methodologies.
· Relationships at senior levels within the relevant industry segments, especially in the Alphabet group companies.
· Exposure across operations service domains including Enterprise services, Digital customer experience, ML operations, and Content services.
· Minimum of 15-25 years of industry experience preferred with a minimum of the last 10+ years in the Digital native technical landscape.
· Knowledge of how matrix structures work across global markets.
· Strong analytical and consultative selling approach.
We're excited to meet go-getters who believe they can make an impact and share our mission. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
The annual base salary for this position is between $198,000 - $218,000. The specific salary is dependent on experience and other qualifications. This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.
Benefits:
Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
· Medical/Dental/Vision/Life Insurance
· Paid holidays plus Paid Time Off
· 401(k) plan and contributions
· Long-term/Short-term Disability
· Paid Parental Leave
· Employee Stock Purchase Plan
Auto-ApplyServiceNow Professional
Customer service associate job in San Francisco, CA
We are hiring for top IT System Integrator client for ServiceNow professionals across multiple fulltime roles. If you're passionate about driving digital transformation and delivering enterprise-grade solutions, we'd love to connect with you!
Locations: San Francisco, CA & Dallas, TX , Milford, OH and Edison, NJ- USA
Open Positions:
ServiceNow FSM Tester
ServiceNow Architect / Tech Consultant
ServiceNow Technical Project Manager
ServiceNow Process Analyst
ServiceNow Trainer
ServiceNow Developer (Integrations)
ServiceNow Developer (Data Migration)
ServiceNow ITOM Senior Developer
ServiceNow ITOM Developer
ServiceNow ITOM Tester
ServiceNow ITSM Senior Developer
ServiceNow ITSM Developer
ServiceNow ITSM Tester
ServiceNow FSM Senior Developer
ServiceNow FSM Developer
ServiceNow QA Manager
Work with a Tier-1 IT System Integrator
Be part of cutting-edge ServiceNow projects
Collaborate with a team of experts shaping enterprise IT solutions
If you're ready to take the next step in your ServiceNow career, share your resume or reach out directly!
Customer Success Specialist
Customer service associate job in San Francisco, CA
Do you love developing and nurturing great relationships?
As an N2S Customer Success Specialist, you will be responsible for managing and growing our Fortune 500 accounts, understanding their staffing requirements, and ensuring the successful placement of qualified candidates. You will play a crucial role in building strong client relationships and contributing to the growth and success of N2S
Location: Remote from Bay Area, SFC, CA
Qualifications:
Must have 3-5 years of overall experience in the Staffing & Recruiting Industry with hands on recruiting experience and exposure of client communication preferably with LifeSciences or IT MSP clients.
Strong understanding of working with VMS and MSP based accounts.
Any experience working with a Hybrid/Offshore delivery model will be a plus.
Proven experience in staffing, recruiting & client communication, supporting client/ MSP programs from a supplier side.
Strong interpersonal and communication skills.
Excellent negotiation and problem-solving abilities.
Excellent reputation and relationship-building skills.
Ability to work in a fast-paced, target-driven environment.
Must be a self driven and highly motivated individual.
Proficiency in using applicant tracking systems (ATS) and other relevant software.
Key Responsibilities:
Be the single point of contact for our Fortune 500 clients
Build long-term client partnerships to understand their challenges and provide solution.
Maximize market share with a client to make us their trusted staffing supplier.
Qualify new job orders and work with the delivery lead for better coverage and support.
Present candidates to Hiring Managers and follow up for feedback .
Coordinate with Client to schedule candidate interviews and onboarding.
Coordinate with recruiting team including screening, orientation, and placement of candidates.
Use CRM/ATS (Job Diva) to manage activities.
Constant communication with clients to build rapport and to obtain critical information including, job descriptions, referrals, and business leads.
Additional Requirements:
Must be open to travel across the country, especially locally, and support clients from their offices.
Availability to work outside regular office hours, if needed.
Benefits of working at N2S:
Uncapped Commissions
100% Contribution to Health/Dental/Vision
Technical Customer Service
Customer service associate job in Santa Clara, CA
Johnson Service Group has an immediate opening for a Technical Customer Service Representative, The successful candidate provides high level support for our customers. They are skilled at handling escalated customer tickets and technically savvy troubleshooting and resolving wireless network infrastructure issues.
This can be on-site in Santa Clara, CA or Remote in Silicon Valley California
Support is a key differentiator for our client. Technical Customer Support Representative is responsible for overall customer experience with our internet products and understands how critical it is when a customer's internet is down and the importance of troubleshooting issues in a timely manner. The position works closely with other cross-functional departments like Sales, Operations, Engineering and Marketing. The person in the role will thrive with strong technical aptitude, having a sense of urgency, and ability to multi-task.
Our ideal Technical Customer Support Representative is patient and understands that every interaction with a customer is an opportunity to make a positive difference by providing an exceptional experience. They work well in a virtual team environment, is capable of handling multiple tasks at once, and adapts well to change and high-pressure deadlines. They must possess a high level of accuracy and attention to detail, a positive attitude, as well as stellar organizational and creative problem-solving skills.
Responsibilities And Duties
Monitor the network for “hotspots” (volume of tickets from a particular area).
Compile data from customers/systems logs to locate the issue.
Watch ticket queue for related issues/events.
Escalate more significant network infrastructure issues and provide data to the engineering team.
Monitor UPS (Power outages) to ensure proactive resolution.
Assist Field Support Services (FSS) with issues that arise during installations and service calls.
Look more in-depth with customer issues, work through escalated tickets (gather more specific data, and respond in a timely fashion).
Work closely with the engineering team and customer support to troubleshoot issues.
Engage operations and schedule truck rolls/field visits when deemed necessary (CPE).
Knowledge:
Technical Troubleshooting skills
Problem-solving skills
Resourceful
Good knowledge of radios/frequencies/routers and network switches.
A good understanding of IP addresses and packet routing.
Excellent understanding/use of networking tools:
ping
MTR
Traceroutes
nmap
DNS
DHCP/Static
Speed test servers
Qualifications
Minimum 2 years of technical customer support
Strong technical aptitude
Billing experience
Bilingual (Spanish and English) desired but not required
Effective customer communication skills
Demonstrated ability to quickly establish customer rapport
Strong ability to multi-task and thrive in a fast-paced environment
Excellent interpersonal skills and ability to work effectively with cross-functional teams
Self-motivated and takes initiative with little direction
Familiarity with various tools like Slack, Zendesk, Hubspot, Zuper, etc
Knowledgeable about WISP
Eligibility to work in the United States
Rate $29 - $32/Hr.
#D800
Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.
SFS Customer Service Advocate
Customer service associate job in Oakland, CA
Job Title: SFS Customer Service Advocate
Duration: 3+ months with an extension.
The SFS team is responsible for safely providing funds to our customers to help them grow their businesses.
The Operations team on SFS provides a white glove experience to our Sellers, and this role will be the first level of support provided to our Seller community.
In this role, you will provide support to Client's Sellers with Client's Loans questions/needs and become a leader in all inquiries SFS and Client's Loans.
You will use your proximity to customers to identify issues that will continually improve the customer experience for Loans borrowers.
The ideal candidate will love helping businesses grow and finding creative ways to manage risk while improving the customer experience.
Role Responsibilities:
Effectively solve customer inquiries via phone and email using a CRM tool
Understand escalation paths to effectively triage a Seller's needs based on where they are in the cycle of their loan to mitigate risk
Answer customer questions regarding business documents or current loan information
Maintain or exceed established service level agreements and guidelines for timely resolution of queued transactions to minimize potential revenue losses
Identify, document and follow up with cross-functional teams on product bugs and features
Advocate for our Seller community by identifying trends in issues and suggesting improvements to processes, policies and products
Collaborate with members of other teams to root out answers and be a resource to teammates to provide the best possible experience to our Sellers
Participate in ongoing training to maintain current knowledge of BSA/AML and perform BSA/AML duties as required by job function.
Effectively work in a remote or distributed work environment and collaborate with team members over Slack and video conferencing.
Requirements:
Written and verbal communication skills
1+ years of professional experience with either a financial institution or payment provider preferred
Enjoy working in a fast-paced and rapidly changing start-up environment with the ability to quickly adapt to new situations and think on your feet
Experience in direct customer-facing roles
Bilingual in Spanish a plus
1 + years of customer service experience
Wellness & Member Experience Associate
Customer service associate job in San Francisco, CA
A leading nonprofit organization is seeking a Membership Associate to enhance the member experience at their San Francisco branch. This role involves engaging with members, managing membership accounts, and ensuring a welcoming and inclusive environment. The ideal candidate will have a high school diploma, customer service experience, and availability during various shifts. The position offers a salary range of $18.67 - $22.00 per hour and the chance to impact the community positively.
#J-18808-Ljbffr
Customer Service Representative
Customer service associate job in Sacramento, CA
Customer Service Specialist
Sacramento, CA (onsite)
$20-22/hr
Do you have at least one year of customer service experience either from a call center or in retail? Do you have excellent communication skills and able to work in a fast paced environment? We are looking for a customer service professional for a new job opportunity in Sacramento, CA. If you are looking to join a great team and learning opportunities we encourage you to apply today!
Key Responsibilities
Handle 30-50 calls per day in a timely and professional manner.
Provide inbound telephone coverage and answer general product/service questions.
Place outbound calls for scheduling, follow-ups, and lead generation.
Accurately enter and update customer data in the system.
Research and resolve service requests, warranty issues, and complaints.
Promote company products/services and qualify leads.
Maintain compliance with company policies and safety standards.
Qualifications
Education: High school diploma or equivalent required.
Experience: Minimum 1 year of customer service experience; call center experience preferred.
Strong communication and interpersonal skills.
Computer proficiency with accurate data entry abilities.
Ability to work in a fast-paced, results-driven environment.
Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to *******************************************
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance
If you have the qualifications above and are interested in this opportunity - please apply today! If you are curious what else is available, please review the LHH website!
Retail Associate
Customer service associate job in Santa Clara, CA
THE TEAM The mission of the Retail team is to deliver world-class client experiences.
THE OPPORTUNITY Your future starts now. Join our high-performance Retail team as we deliver Everyday Luxury to the world.
We're proud to offer industry leading wages starting at $20-$30/hr with unlimited growth potential.
You'll experience a world-class Retail education. We offer a comprehensive onboarding program and ongoing opportunities for continued development through exposure and experience.
As a Retail Associate within our boutiques, you will be part of the team responsible for the successful delivery of extraordinary client experiences and support to maximize on sales opportunities. And, with the skills you gain in this role, the opportunities are endless - from a rewarding career in Retail to continued growth and development with Aritzia.
THE ROLES As a Boutique Associate, you will:
Support the Service Counter team to enable efficient and elevated experiences
Support the Atelier team to enable Everyday Luxury experiences
Curate our merchandise assortment and support a seamless retail environment
As a Style Advisor, you will:
Sell clothes and earn client confidence through unparalleled styling expertise
Deliver world-class experiences by creating meaningful, memorable moments
Build deep and personalized connections with our clients, enhancing their loyalty and affinity to Aritzia.
As a Service Advisor, you will:
Welcome clients
Match clients with their product and direct to the right Service Counter
Prepare the product to be processed
Efficiently and accurately process transactions
Package product for an Everyday Luxury opening experience
Support operations at the Service Counter
As an Inventory Associate, you will:
Efficiently and accurately process incoming and outgoing shipments to and from the DC, boutique to boutique, and our clients
Strategically place product in the backroom
Uphold the standards of product display
Enable seamlessly integrated cross-channel shopping experiences
Support in the seamless operations of all aspects of the retail space across Clients, Product, Space, Risk and Operations
As a Merchandiser, you will:
Ensure the efficient and accurate processing of incoming and outgoing shipments to and from the DC, boutique to boutique, and our clients
Strategically place product on the sales floor
Translate the product story in our boutiques
Validate the standards of product display
Enable seamlessly integrated cross-channel shopping experiences
Support in the seamless operations of all aspects of the boutique space across Clients, Product, Space, Risk, and Operations
THE QUALIFICATIONS Aritzia Retail Associates have:
An aspirational sense of individual style
A commitment to learn and apply Aritzia's Values and Business and People Leadership principles
The ability to collaborate fluently with cross-functional partners
A commitment to quality and investing in results that add value to the business
THE COMPENSATION The typical hiring range for this position is $20 - $30 per hour. Aritzia's Everyday Luxury compensation package goes beyond the base salary with endless growth and recognition opportunities through our pay-for-performance philosophy. Along with aspirational workspaces, elevated employee perks and experiences - we provide it all.
THE PERKS Some of the industry-leading benefits you will receive working at Aritzia:
Product Discount - Maybe you've heard of our famous product discount? You have now.
Aritzia Virtual Wellness - Because your health, happiness, and safety matter - 24/7 resources to support you in your wellbeing goals, be it physical, mental, social, or financial.
Aspirational Workspace - Our boutiques are specially designed to be places of beauty, creativity, and inspiration. From the product to the art to the music pumping through our top-of-the-line sound systems. It's all part of the Everyday Luxury experience you - and our clients - deserve.
Client Specialist - Livermore
Customer service associate job in Livermore, CA
At Theory, we create clothes that matter, that empower and improve the way we live through exceptional fit, fabric, and style. In 1997, Theory was founded in New York on the simple idea that stretch fabrics in tailored clothing could change how we dress and live.
Two decades later, we continue to perfect our offering of elevated wardrobe essentials for the ambitious, urban man and woman. From sourcing materials from the best mills in the world, to the innovation and craftsmanship at our atelier in New York's Meatpacking District, the integrity of our process is just as important as our final product.
In 2004, Theory was acquired by Fast Retailing, spurring international expansion of the brand. Operating 440 stores worldwide, today Theory is a New York brand with a global mindset. Our customers dream big, achieve goals, and aim for perfection. So do we, and so do our clothes.
The Client Specialist is responsible for partnering with the store leader to achieve store sales and maximize profitability through effective management of the store team and implementation of company policies.
The Responsibilities:
Demonstrate strong business acumen through KPI's; partnering with the store leader to develop and support business driving strategies inclusive of analyzing available sales reports and data.
Partner with the store leader to propose events/incentives that will continue to grow the customer base, with particular emphasis on building the local market.
Ambitious; proactively seek to exceed/achieve customer expectations to secure an annual $1 million book.
Act as a Brand ambassador; an expert in product and craftsmanship.
Partner with the SSC CRM team to curate and produce client lists to ensure Tulip Influenced Sales.
Continuously seek to enhance customer journey, provide expert knowledge of brand history, product and Theory for Good commitments.
Manage client databases; ensure the team maintains constant client communication through utilizing their clienteling tools.
Resolve all client problems and complaints quickly and effectively.
Partner with SSC to drive VOS initiatives i.e. GWP & retail event marketing.
Demonstrate strong planning and organizational skills to proactively contact clientele with the intent to sell in a way that is relevant, timely and meaningful.
Actively participate in community/store activities.
The Essentials:
5-7 years of proven experience of working in a similar position ideally for a premium or luxury brand.
Mandarin Chinese language fluency strongly preferred
KPI focused, experience of driving sales to meet or exceed commercial targets.
Dynamic interpersonal and communications skills, both verbal and written.
Highly- motivated by driving business in a fast-paced, innovative environment.
Business owner mindset with an entrepreneurial spirit; able to confidently make and suggest solutions, driving change where appropriate.
Independent work ethic, time management skills, and personal accountability.
Computer skills to operate a point of sale system, experience with teamwork is a plus.
Demonstrable experience of partnering with corporate stakeholders such as Buying and Merchandising, Communications, HR, and Finance.
Demonstrable customer management experience, able to drive clienteling initiatives and customer experiences to meet commercial expectations.
Working knowledge of (list computer programs we use and spreadsheets).
Salary range: $21/hr - $23/hr*
*The offered salary or salary range is based on several factors, including, but not limited to, overall experience, relevant experience, education level, certifications, applicable skills and expertise, and location of the position.
As an Equal Opportunity Employer, Fast Retailing does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state, or local law.
For information regarding how we handle your personal information and to exercise your rights under the California Consumer Privacy Act, please see our Privacy Policy at Theory.com and Helmutlang.com.
Ensure your Theory job offer is legitimate and don't fall victim to fraud. Theory never seeks payment from job applicants. Feel free to ask your recruiter for a phone call or other type of communication for an interview and ensure your communication is coming from a Theory or sister company email address. For added security, where possible, apply directly through our job posting.
Customer Service Rep
Customer service associate job in Oakland, CA
Temporary Retail Sales Associate
every Saturday - Schedule: 10:30 a.m. - 5:00 p.m.
Salary = $29.91 per hour
Duties and Responsibilities
Greet and welcome visitors; offer helpful directions to a variety of offerings.
Match offerings to the interests and needs of our guests to sell admission and program tickets, memberships, and merchandise through multiple electronic point-of-sale systems.
Offer personalized welcoming experiences that promote belonging and empower participation and connection.
Provide accurate information and answers in a timely manner about exhibitions, programs, facility usage and events to all visitors, document visitor comments and inquiries in appropriate systems
Serve as an advocate for the visitor while simultaneously promoting the welfare of the museum; communicate with a variety of visitors with diverse interests and abilities to ensure a positive museum experience, resolve visitor complaints to the mutual satisfaction of the visitor and the museum
Serve as greeter, event check-in person, ticket-taker, and/or usher at museum-sponsored or private event programs
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.
Sales Associate
Customer service associate job in Rodeo, CA
WHO YOU ARE:
Our contributors at Michael Kors are stylish fashion forward individuals who have a drive to achieve results and a passion for customer engagement. As a Sales Associate, you are a team player who has the ability to multitask and is focused on building lasting client relationships. You will work in a fun, inspiring and rewarding environment with opportunities for development and growth.
WHAT YOU'LL DO:
· Drive results through delivering an elevated customer experience
· Perform operational tasks with excellence
· Achieve productivity goals through multitasking and prioritizing responsibilities
· Demonstrate flexibility and desire for individual growth in a fast-paced store environment
· Foster customer relationships by continually developing knowledge of current trends and styling techniques.
· Brainstorm with management to create innovative ways in order to maximize personal sales results.
· Drive Omni channel sales by utilizing all available tools and technology
WE'D LOVE TO SEE:
· 2+ years of relevant retail experience
· A self-starter with the ability to drive results
· Energetic and motivated with the ability to engage; a true brand ambassador
· Customer service obsessed; ability to sell with a passion for styling and love for fashion
· Technologically savvy individual with an entrepreneurial spirit
MK PERKS:
· Cross-Brand Discount
· Internal mobility across Versace, Jimmy Choo, Michael Kors
· Clothing Allotment
· Exclusive Employee Sales
· Flexible schedule
The Company is an equal employment opportunity employer. The Company's policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories.
At Capri Holdings Limited, we are committed to providing a fair and accessible recruitment process. If you require a reasonable accommodation for the interview or application process, please contact our Diversity and Inclusion team at ********************************************.
In compliance with certain Pay Transparency laws, employers are required to disclose a salary range. The salary for this position will vary based on role requirements, skill set and years of experience.
Luxury Sales Associate Needed for Fashion Retail Store - San Francisco, CA
Customer service associate job in San Francisco, CA
Our well-known luxury fashion client located in San Francisco is looking for a dynamic Part Time Sales Associate to join their growing team. They are looking for candidates with both weekday and weekend availability that would love to grow with the team into a full time, permanent role.
**Previous luxury retail experience is needed**
Type: Temporary to Permanent - Part Time Hours to start
Hours: Up to 30 hours p/week
Schedule: Varied weekdays/weekend - MUST have availability to assist varied morning, evening and weekend shifts
Location: Near Sacramento St. *Parking not provided*
Rate: Starting at $23 p/h dependent on experience
*Once the role becomes permanent, full time, commission will be earned*
Job Overview:
Our well-known luxury retail client is seeking a motivated and customer-oriented Sales Associate who will play a key role in providing exceptional service while maintaining a welcoming and organized shopping environment.
This position requires strong communication skills, attention to detail, and the ability to work effectively in a fast-paced environment.
Responsibilities:
Greet customers warmly and assist them with inquiries, ensuring a positive shopping experience.
Assist with stocking, organizing displays/product, etc. and ensuring product availability.
Maintain cleanliness and organization of the sales floor and checkout areas.
Demonstrates exceptional communication skills when liaising with clients via phone, email, and in-person interactions.
Qualifications:
Previous experience luxury retail is needed
Strong communication skills, both verbal and written
Candidates must be able to conceal any tattoos or piercings and have natural colored hair, makeup, nail color, etc.
Must be able to be comfortable standing for long periods of time.
Must feel comfortable greeting and assisting customers
All staff must pass submit to a background check prior to starting
Part time Head Cashier (Store 147, Mountain View, CA)
Customer service associate job in Mountain View, CA
About Ace Retail Group
Ace Retail Group (ARG), is a division of Ace Hardware Corporation that owns and operates several Ace brands, including Westlake Ace, Great Lakes Ace, Buikemas Ace, Outer Banks Ace, Dennis Company, and Breed & Company.ARG is one of the largest hardware retailers in the United States and has two headquarters located in Lenexa, KS and Farmington Hills, MI.ARGs origins date back over a century and operates over 250 neighborhood stores located throughout the United States.Great people make ARG stand out in our industry, and we are looking for individuals who strive for personal and professional growth, and who want to work with a company founded on (and still led by) our solid Core Values of: Winning, Excellence, Love, Integrity, Gratitude, Humility and Teamwork.
General Summary
The Head Cashier is responsible for register transactions involving the sale and/or return of merchandise. The Head Cashier is also responsible for assisting the Assistant Manager, Operations in the completion of office duties.
Essential Duties & Responsibilities:
Customer Service
Project a positive representation of Ace Retail Group.
Greet customers entering and throughout the store. Thank customers by name, when possible when they are leaving the store.
Project a friendly, outgoing demeanor; work well with customers as well as those supervised.
Ensure excellent customer service from those supervised.
Ensure all calls and pages are answered promptly, courteously and effectively.
Communicate any problem or issue that requires management assistance.
Ensure fast, accurate, professional checkouts.
Perform Cashier duties as needed to eliminate delays.
Possess strong product knowledge and knowledge of store layout and location of products.
Ensure customers are being greeted and thanked by name whenever possible.
Register Operations
Follow all cash register transaction procedures.
Responsible for balancing of register drawer.
Adhere to any Store Support Center program or promotion that may require implementation at the cash registers.
Assist with register and computer problems, downloads, upgrades, and fixes as needed.
Cash Room Operations
In the absence of the Assistant Manager-Operations, verify Cashier-balancing procedures are followed.
In the absence of the Assistant Manager-Operations, verify deposit procedures and policies are followed on a daily basis.
Help prepare deposit, long/short recap, cashier over-short acknowledgements, and sales audits.
Verify weekend vault counts and randomly verify vault.
Office Operations
Provide assistance to the Assistant Manager-Operations in the completion of multiple office duties, including receiving, invoices, purchase orders, inventory adjustments, etc.
Audit
On an as needed basis, provide assistance to the Assistant Manager-Operations in the completion of the quarterly audit checklist.
On as needed basis, observe Cashiers for proper phone etiquette, greeting customers, handling returns correctly and that the customers are being treated attentively.
Front End Appearance and Upkeep
Keep the front end neat and clean at all times. Face and dust front end.
Keep impulse counters stocked and faced, rotate fresh merchandise in as seasons change.
Ensure fresh ads are stocked in shopping carts at all times.
Ensure forms and supplies are stocked at all times.
Assist with decorating the front end according to the Store Support Center program.
Call for cart pickups when necessary.
Perform all other duties as assigned.
Leadership
Communicate any merchandising, cost control or sales idea to the General Manager for follow up.
Participate in store and Cashier meetings.
Assist with training and development of new cashiers.
Work with Assistant Manager-Operations to prepare for advancement
Other Essential Requirements
Ability to exhibit and incorporate our Core Values into daily decisions and interactions with others:
WINNING In business, money is the score. To win, we must perform, compete, and have fun.
EXCELLENCE Striving to be our best through continuous improvement and inspiration.
LOVE Love the people, love the work and love the results.
INTEGRITY Honesty, reliability, high character and ethical behavior.
GRATITUDE Appreciating being in the business of serving others.
HUMILITY A modest and respectful approach to leadership and work.
TEAMWORK Collaboration over control or credit; together we are Ace.
Minimum Skills, Requirements and Qualifications
High School or GED equivalent.
Experience in retail and/or office management preferred. Cashier experience preferred. Customer service experience preferred.
Standing, walking, lifting (up to 25lbs) and climbing.
Compensation Details
$19.20
For a full list of benefits and open positions, please visit us at: ************************************************************
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Equal Opportunity Employer
Ace Retail Group is committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military discharge, or any other action covered by federal or state laws.
Required
Preferred
Job Industries
Retail
Sales Associate (Part Time)
Customer service associate job in San Francisco, CA
About the The New Bar:
Hi! We're The New Bar. We're a curated nonalcoholic bottle shop and discovery platform built around one simple concept: It's fun to be good to yourself.
Since launching in July 2022, we've built a mission-driven brand with growing momentum and a thriving community. We're looking for a charismatic, results-driven Retail Associate to support the success of our retail store in San Francisco.
What we do:
We help people access, discover, and understand alcohol alternatives and how they can fit into their lifestyles. We're not here to judge. We're here to provide products, tools, and information to help people be more mindful, intentional, and healthy about the way they drink - whatever that means to them.
We're a small, but mighty team. We're deeply passionate about our work and think creatively to break societal norms. We believe in meeting people where they are and making behavioral changes accessible to everyone.
The Role:
As The New Bar's Retail Associate, you'll play a vital and pivotal role in building and nurturing a thriving community around our mission. Our retail associates serve as guides for our customers and advocates for The New Bar brand. You'll be responsible for driving consultative sales and ensuring our customers have the best experience each time they visit our store.
This is a part-time, in-person position for our Union Street, San Francisco store. This role requires a flexible schedule including evenings, weekends and holiday shifts as needed.
Rate of Pay: $21.50/hr +2% sales commission, uncapped
Core Responsibilities:
Drive Results: understand metrics to achieve store sales goals
Build Customer Base: Greet, guide, and walk customers through the sales process
Be a Product Expert: Be well versed in all aspects of our products (origin, taste, ect)
Represent Brand Ethos: maintain a clean, tidy and inviting, fully stocked store
Task behind the Scenes: Receive deliveries, update inventory, open and close store
Stay Up-to-Date: Attend monthly team meetings/trainings
Qualifications:
Must Haves:
Penchant for Persuasion: you like to sell, be it products, services or ideas
Excellent Communication Skills: you're an active listener with an eagerness to educate
Bias Toward Action: you are excited by challenging work and open to change
Creative Thinking: you bring ideas to the table to elevate the consumer experience
Curiosity Mindset: you have a drive to learn and are always looking for ways to improve
Belief in Our Mission: you are passionate about promoting accessible, positive lifestyle changes
Nice to Have:
Direct Experience: you have worked in retail, food & beverage, or wellness
Product Knowledge: you are familiar with the nonalcoholic beverage space and its offerings
Physical Requirements:
This role requires regular movement throughout the store and access to an inventory area located on an upper level accessible only via stairs. Essential physical functions include:
Standing and walking for extended periods
Reaching, bending, and general mobility around the sales floor
Lifting, carrying, and moving products up to 30 lbs
Navigating stairs to access back-of-house inventory
TNB will provide reasonable accommodations to enable individuals with disabilities to perform the essential functions of this role, in accordance with ADA and applicable state and local laws.
Benefits and Perks:
20% Employee discount
Be the first to know: sample new products as they come to our store
Unmatched culture: good vibes, open minds, and an environment of trust
Unlimited growth potential: we are constantly expanding our brand and growing our momentum. New opportunities are always in the works as we scale and define new business needs.
The New Bar (TNB) is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, national origin, gender, gender identity or expression, sexual orientation, age disability, veteran status, or any other protected characteristic as defined by applicable law.
This job description is not intended to cover or contain a comprehensive list of activities, duties or responsibilities required of the employee. Duties may change at any time with or without notice. Employment with TNB is at-will.
Psychic Telephone Readers
Customer service associate job in Sacramento, CA
Render services from home by phone. Psychic Telephone Readers jobs available for quailed and professional Psychic and Tarot advisors on an elite professional 800 Phone line. Good pay, raises, no hold times, fair contract. Serious responses only.
Sales Associate
Customer service associate job in Novato, CA
Nadsto is a Novato, California-based company specializing in the supply, fabrication, and installation of natural and engineered stone surfaces (such as granite, marble, quartzite, porcelain, and quartz).
It operates as a family-run business offering quality stone materials and custom countertop services to both residential and commercial clients in the San Francisco Bay Area.
Role Description
This is a contract, on-site role for a Sales Associate located in Novato, CA. The Sales Associate will be responsible for engaging with customers, understanding their needs, and assisting them in choosing the most suitable products. Responsibilities include addressing customer inquiries, maintaining strong product knowledge, and meeting sales targets. Additionally, the Sales Associate will ensure excellent customer service and contribute to achieving overall business objectives.
Qualifications
Customer Relationship Management, Interpersonal Communication, and Customer Service skills
Sales techniques, Negotiation, and Goal-Oriented Performance
Product Knowledge of marble, granite, and other construction materials
Problem-Solving Abilities, Team Collaboration, and Time Management
Prior retail or sales experience is a plus
High school diploma or equivalent required; additional education or certifications in sales or business are advantageous
Ability to work flexibly, including weekends or holidays, to meet business needs
Customer Success Expert
Customer service associate job in San Francisco, CA
Why us?
You will be part of a team that believes that believes in employees success! They are a dynamic, fast growing company with great opportunities and an employee focused company culture. Join this fantastic team today and make a difference in your life and the lives of those around you!
They are an equal opportunity employer and value diversity at our company.
Job Description
Your responsibilities:
Planning and scheduling client meetings
Taking care of any client requests in a timely manner
Participating in client calls and site visits
Maintaining notes from each client interaction
Generating reports and presentations
Qualifications
We'd love to hear from you, if:
You have 2 years of experience in a professional services environment
You have 1-2 year sales experience selling solutions or consultative sales and customer service
Education Qualification: Bachelors Degree
Work Authorization: US Citizen / Green Card Holder
Additional Information
All your information will be kept confidential according to EEO guidelines.
Customer Success Consultant
Customer service associate job in Sacramento, CA
Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and company from the people up - committed to teamwork, trust and transparency. People power progress.
We're looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.
**The Role**
The **Customer Success Consultant** is a customer-facing role aligned to our large and mid-market enterprise customer segment, driving customer value and success through optimal utilization of Lumen solutions. This is accomplished by ensuring customers realize and experience value from Lumen, monitoring indicators of customer health, addressing customer concerns, and helping them better use our technology/products to meet their corporate goals and objectives. With established trust and loyalty, this role seeks to naturally progress and expand the partnership through identifying potential up-sell and cross-sell opportunities and engaging sales accordingly.
**The Main Responsibilities**
+ Construct and implement **customer success plans,** driving customer value realization
+ **Manage customer metrics** , including usage data, health indicators, and renewal dates in alignment with objectives
+ Evaluate **product and portal** **adoption maturity level** and address roadblocks leveraging digital marketing slicks, adoption articles and other templates
+ Build **value-based relationships** with customers to optimize CS plays while leveraging self-service
+ Share **thought leadership** with customers based on needs resulting in strengthened customer trust
+ Identify and qualify **opportunities for expansion,** partnering closely with sales
+ Implement **revenue management practices** driving accountability and goal alignment; revenue retention and growth strategies including value realization, renewal execution, risk management and customer growth
+ **Manage risks to customers' success** , identify root causes, define and activate solutions, and deploy cross-functional support to resolve
+ **Onboard new** **customers** and partner with sales, delivery & support to ensure **successful deployment of solutions and services** including bill reviews and audits
+ Define and execute **renewal** methodology aligned with customer priorities to positively impact profit margins
**What We Look For in a Candidate**
+ Experience: 5+ years customer success or account management experience
+ Education Level: Bachelor's Degree or equivalent work experience
+ Experience working with large and medium enterprise customers
+ Excellent communication and interpersonal skills with ability to build strategic relationships within customer accounts
+ Ability to work closely with the customer and effectively negotiate directly with the customer and internally on their behalf
+ Strong analytical skills with the ability to translate data into customer insights and leverage with customer engagement strategies
+ Experience in collaborating and guiding cross-functional teams (e.g. Sales, Product, Marketing, Service Delivery)
+ Brings technology and data networking knowledge with technical aptitude to stay current in evolving technology sector
+ Effective and confident decision making based on business and financial principles
+ Working knowledge of MS Office suite
**Compensation**
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.
Location Based Pay Ranges:
$73,805 - $98,406 in these states: CO
$77,322 - $103,089 in these states: CA, VA, and WA.
Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.
Learn more about Lumen's:
+ Benefits (****************************************************
+ Bonus Structure
\#LI-Remote
**What to Expect Next**
Requisition #: 340973
**Background Screening**
If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (************************************* . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
**Equal Employment Opportunities**
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
**Disclaimer**
The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.
In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.
Customer Service Reps / Associate / Specialist
Customer service associate job in San Francisco, CA
Job Responsibilities
Are you dependable?
Are you looking for more?
If you answered yes then Pharmacyclics is looking for you!
We are an industry-leading and continuously growing company, and the right individual can grow with us! We're looking to add enthusiastic Customer Service Reps / Associate / Specialist for full-time and part-time positions immediately! We're seeking empathetic individuals who can support management and also interact with our vendors & customers while providing and maintaining quality, “best-in-class” customer service.
We offer a competitive compensation and benefits package including health, dental, vision, life insurance, paid time off and 401k. When you join Pharmacyclics as a Customer Service Rep, you will have the opportunity to make a difference in the life of customers.
Essential Duties:
Process orders, forms, applications, and requests.
Keep records of customer interactions, transactions, comments and complaints.
Communicate with customers and vendors through various channels.
Respond promptly to customer inquiries and provide feedback on the efficiency of the customer service process.
Acknowledge and resolve customer complaints.
Ensure customer satisfaction and provide exceptional customer support.
Salary: $18.50 to $22.00 /hour. Based on Performance and Experience.
Apply today for an opportunity to be a part of a great team with an innovative company!
***NB: Candidates applying should send a resume to our HR desk ***[email protected]*** and we will get back in touch ASAP!
Skills Required
Requirements:
High school diploma, general education degree or equivalent.
Ability to stay calm when customers are stressed or upset.
Ability to multi-task, prioritize, and manage time effectively.
Customer orientation and ability to adapt/respond to different types of characters.
Ability to meet required goals and quotas.
Positive and service-oriented attitude.
Customer Service at The Corner Nail Bar
Customer service associate job in Oakland, CA
Job Description
We are looking for a part-time or full time position for a receptionist at a Nail Bar who can speaks Vietnamese to join our team. Please don't apply if you can not speak Vietnamese.
Candidate must:
Be reliable and well organized
Have strong work ethic
Be reliable and professional
Excellent customer service skills
Positive attitude
Ability to multi-task in a busy environment
Possess basic computer skills
Detail-oriented
Hard working
Responsibilities (but are not limited to) :
Answering the phone and scheduling appointments
Greet clients
Processing payments and gift voucher
Salon opening or closing duties
Keep reception area tidy, clean, and organized
Recommend treatments/services to clients and up sell services
Provide assistance and support to owners and technicians
Maintain beverage area clean and restocked
Maintain wait area and other common area clean
Help with inventory and restocking supplies
Language:
Vietnamese (Required)
Benefit:
Flexible schedule
Job Types: Full-time, Part-time
Pay: $14.14 - $15.00 per hour
COVID-19 considerations:
All customers are required to wear a mask and temperature checked at check in