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  • Senior Customer Success Specialist, Connect Specialty Sales

    Amazon 4.7company rating

    Customer service associate job in Seattle, WA

    This position is part of the AWS Specialist and Partner Organization (ASP). Specialists own the end-to-end go-to-market strategy for their respective technology domains, providing the business and technical expertise to help our customers succeed. Partner teams own the strategy, recruiting, development, and growth of our key technology and consulting partners. Together they provide our customers with the expertise and scale needed to build innovative solutions for their most complex challenges. AWS is one of Amazon's fastest growing businesses, servicing millions of customers in more than 190 countries, reshaping the way global enterprises consume information technology and powering the developers who are building the next generation of global industry leaders. AWS customers include some of the most innovative startups like Netflix, Pinterest, Airbnb, and Instagram as well as some of the largest global enterprises like Shell International, Unilever, Hitachi, Sharp, Bristol-Myers Squibb, and Samsung. AWS is seeking an experienced Contact Center as a Service (CCaaS) Customer Success Specialist for Amazon Connect. Connect was born out of Amazon's own need for the best CCaaS solution that works at scale, while improving customer experience. Today, Connect is one of AWS's fastest growing services, leveraging native generative AI capabilities to improve customer and employee experiences. As a Connect Customer Success Specialist, you will act as a strategic advisor to customers, helping them innovate and optimize their contact center and customer experience through adoption of the Connect capabilities. You will lead cross-functional field teams in sales, solutions architecture, partner sales, product, and will work at the CxO level with customers to maximize the value of their Connect investment. The ideal candidate will have enterprise sales and/or consulting experience in Contact Center as a Service or similar SaaS solutions in areas such as telecommunications, VoIP, and/or or CRM/ERP applications. You will be passionate about customer experience and advocacy and bring the voice of the customer into the product development process. You will enjoy solving complex problems; our customers will rely on your guidance to scale Connect across their complex global businesses, overcoming technical and organizational roadblocks on the way. Key job responsibilities - Serve as the primary point of contact for a portfolio of strategic customer accounts, managing relationships and being a strategic advisor, driving enterprise-wide adoption of Connect. - Deliver compelling presentations, product demos, sample solutions and programs, events, and discussions to enable customer success. - Build customer skills and proficiency with Connect. - Engage with C-level stakeholders to understand the value proposition of Connect and uncover new areas of business value. - Develop account plans in conjunction with field teams. - Meet annual revenue targets through increased adoption of Connect. - Work with partners and ISVs to extend reach & drive adoption of AWS solutions. A day in the life The Amazon Connect Customer Success Specialist (CSS) will create a matrix environment with resources from our partner community, Professional Services, AWS account teams, and Connect service team members to drive customer success. A CSS will run attach service plays, customer engagements to drive adoption of migrating services, work with our partner community to scale and align key members of the services team for optimization and retention efforts. Last, a CSS will uncover cases that align to Connect unique business value to be shared with AWS Marketing. About the team Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. Mentorship & Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve. Basic Qualifications - 5+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience - 2+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience - Bachelor's degree in science, technology, engineering, math, business or equivalent - Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams - 3+ years with Amazon Connect or contact/call center technology expereince Preferred Qualifications - PMP certification, or SCRUM/Agile, SAFe certification - Experience implementing cloud services including migrations and modernization projects or similar Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit ********************************************************* for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at ******************************* . USA, GA, Atlanta - 153,600.00 - 207,800.00 USD annually USA, TX, Austin - 153,600.00 - 207,800.00 USD annually USA, WA, Seattle - 153,600.00 - 207,800.00 USD annually
    $38k-48k yearly est. 2d ago
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  • Customer Service Specialist

    Autonomy Staffing

    Customer service associate job in Renton, WA

    About the job Customer Service Specialist Job Title Customer Service Specialist (Order Entry & Payment Processing) - Contract-to-Hire 6 months Company Renton-based manufacturer Schedule Monday-Friday, 8:00am-5:00pm (flexibility within ~1 hour) Employment Type 6-month contract-to-hire (long-term opportunity) Pay $55,000-$60,000/year (approx. $26.50-$29.00/hr) Overview Were hiring a Customer Service Specialist to support a small, collaborative team (8-10 people). This role is primarily email/inbox management, order/data entry, and basic payment processing, with light phone coverage. Youll work mainly in Microsoft Outlook/Teams, and youll learn an older ERP System (Epicor 10) on the job. Responsibilities Daily order processing and accurate entry of orders/purchase orders in the ERP Manage a shared Outlook inbox: respond to product/order/payment inquiries and keep the inbox cleared/organized Provide order confirmations, tracking updates, stock/ETA responses, and route requests internally as needed Basic payment processing (credit card payments via payment link or by phone) Light phone support (answer basic questions and transfer to the right internal contact; not a sales role) Support simple reporting/admin tasks (basic Excel reports, internal coordination) What Theyre Looking For (Top 3) Personable team fit (small team, customer-first mindset) Strong attention to detail (order entry / purchase order data accuracy) Solid office admin skills (Outlook/Teams-heavy workflow, organization, follow-through) Required Qualifications Experience in customer service plus order processing / data entry Experience handling payments (credit card processing / payment links / invoices) Strong written communication (email-first role) and comfort multitasking Proficiency with Outlook/Teams and basic Excel/Word Customer.specialist.role Marcobe Preferred Experience with ERP software (Epicor a plus; not required) Manufacturing/distribution/customer support background Conversion Benefits (once hired full-time) Upon conversion to full-time, the client offers a competitive benefits package including: Customer.specialist.role Marcobe Medical, dental, and vision 401(k) with company match 20 days PTO annually + holidays Ongoing training and development
    $55k-60k yearly 8d ago
  • Customer Service Rep

    ASC Engineered Solutions, LLC

    Customer service associate job in Kent, WA

    Department: Distribution Center Operations Employment Type: Full Time Reporting To: Kimberly Bailey Compensation: $44,200 - $60,320 / year Description Seattle, WA The Customer Service Representative provides effective customer service for all internal and external customers. How You will Help Responsible for communicating with customers via phone, email, fax, etc. Provide timely and accurate information to incoming customer service orders, status, and product knowledge request Process customer orders, changes, and returns Resolve customer complaints by investigating problems, developing solutions, and making recommendations Work closely with the Operations Supervisor as directed Reviewsand maintain customer database to track information on account information, statuses, orders, and lead times Provide timely feedback regarding service failures or customer concerns Work closely with Sales Representatives on quotes, status of orders etc. Promote a safe workplace by performing all tasks in a safe and thoughtful manner in compliance with all rules, procedures, instructions, devices, equipment and use of appropriate personal protective equipment. Maintain vigilance for any hazardous conditions or practices in the workplace and immediately report any unsafe conditions or practice to your supervisor Perform other duties as directed What You Will Bring Strong communication and interpersonal skills Outstanding customer service skills Excellent time management ability Ability to handle adversity and conflict with successful outcomes Outstanding attention to detail and accuracy Possess strong commitment to team environment while working well with others Work systematically and logically to resolve problems Understanding of common business practices relating to pricing, terms, shipment, taxes and payment for products and services Knowledge of technical details of the company product Proficient in computer data entry Proficient in Microsoft Office and Microsoft CRM Dynamics Qualifications * Associates' Degree in Business and/or Related Field * 2 + years of Customer Service experience in the manufacturing or construction industry Job Benefits Medical, Dental, Vision, and FSA are available 30 days following your start date 401k with company match is available after 90 days of employment Company-provided Life Insurance and AD&D are provided 1st of the month after 90 days of employment at no cost to you 5 PTO days after 60 days of employment (hourly and non-exempt positions only) 2 weeks of vacation after 6 months of employment 10 paid holidays - including your birthday!
    $44.2k-60.3k yearly 8d ago
  • Customer Service Representative

    Appleone 4.3company rating

    Customer service associate job in Issaquah, WA

    Customer Service Representative - Bellevue, WA - Full-Time Are you a customer-focused professional who enjoys helping people and solving problems? We're hiring a Customer Service Representative in Bellevue to join our team, providing top-notch support via phone, email, and chat. This is not a sales position-it's all about delivering excellent service and ensuring customers have a positive experience. Why You'll Love This Role: Competitive pay Full-time benefits including medical, dental, and vision Excellent 401(k) plan 19 days PTO plus 8 paid holidays per year Employee wellness programs 1:1 training and shadowing-typically not on phones for the first 4-6 weeks What You'll Do: Respond to inbound customer inquiries via phone, email, and chat Make outbound calls to verify or clarify information Provide accurate information and resolve customer issues professionally Perform high-volume data entry (7000 KPH alphanumeric required) Gain in-depth product knowledge to assist customers confidently Support other duties as assigned Call Volume & Workflow Average 30-40 calls per day Calls last approximately 5-15 minutes each Multitask efficiently while navigating multiple applications What We're Looking For: Strong customer service skills with a positive attitude Clear, professional communication across phone, email, and chat Ability to multitask while maintaining accuracy Interest in learning and delivering excellent customer experiences Experience with email or chat support preferred Data entry experience a plus Equal Opportunity Employer / Disabled / Protected Veterans The Know Your Rights poster is available here: *********************************************************************************** The pay transparency policy is available here: ******************************************************************************************** For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team. AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. ********************************************** Contents/E-Verify_Participation_Poster_ES.pdf We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
    $33k-39k yearly est. 8d ago
  • Customer Service Rep

    ASC Engineered Solutions-The Reliable Automatic Sprinkler Co., Inc.

    Customer service associate job in Kent, WA

    Customer Service Representative. Northwest Sales Seattle, WA The Customer Service Representative provides effective customer service for all internal and external customers. Responsible for communicating with customers via phone, email, fax, etc. P Customer Service, Operations Supervisor, Sales Representative, Service, Microsoft, Manufacturing, Retail, Customer
    $33k-43k yearly est. 7d ago
  • Sales Associate

    Boot Barn Holdings, Inc. 4.2company rating

    Customer service associate job in Tukwila, WA

    Foster a service and selling culture; exceed overall expectations to build long-standing customer relationships. Become an expert in our product categories; understand and communicate product knowledge (including features and benefits) to the custome Sales Associate, Sales, Associate, Operations, Retail
    $29k-34k yearly est. 7d ago
  • Sales Associate

    The Refind

    Customer service associate job in Seattle, WA

    The Refind is a luxury resale company redefining how people shop and sell online. Founded and operated by a female-led team, we are a fast growing business rooted in style and authenticity. We curate and resell the most coveted closets from around the world through our Instagram Live Shows and flagship retail store. Role Overview We are hiring a Sales Associate to join our flagship store team. This role combines traditional retail sales with clienteling and social selling. The ideal candidate has strong retail experience, proven sales ability, and a genuine passion for fashion and luxury resale. What You'll Do Customer Experience Deliver high-touch service to every guest, ensuring a memorable luxury retail experience. Provide styling advice and product knowledge to guide client purchases. Build lasting client relationships and contribute to our growing community. Clienteling & Social Selling Proactively engage clients through one-on-one outreach and clienteling. Drive sales through Instagram Stories and DMs, extending the in-store experience online. Track client preferences and provide curated, personalized recommendations. Retail Floor Operations Support daily retail operations including opening/closing, transactions and inventory flow. Assist in merchandising and maintaining the visual presentation of the store. Partner across departments to ensure smooth product turnover. Qualifications 3+ years of retail sales experience, preferably in luxury or specialty retail. Strong sales track record with clienteling experience. Comfortable using social platforms (Instagram) to drive sales and engagement. Knowledge of fashion and luxury brands; styling experience a plus. Excellent communication and organizational skills. Professional, proactive, and able to thrive in a fast-paced environment. Schedule: This is a full-time, in person, hourly role based in Seattle, WA. Flexibility required for evenings, weekends, and peak retail seasons. The Refind offers competitive compensation commensurate with experience and industry standards for the Seattle market. The pay range for this role is $28 to $30 an hour and employees are eligible for a quarterly bonus. We are committed to fostering a fun, supportive, and engaging work environment. Eligible full-time employees receive benefits and perks which include health, dental, paid time off (PTO), free snacks and drinks, and employee discounts on merchandise. All qualified applicants will receive consideration for employment without regard to age, ancestry, caste, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.
    $28-30 hourly 3d ago
  • Sales Associate (Store 153, North Bend, WA)

    Ace Hardware 4.3company rating

    Customer service associate job in North Bend, WA

    About Ace Retail Group Ace Retail Group (ARG), is a division of Ace Hardware Corporation that owns and operates several Ace brands, including Westlake Ace, Great Lakes Ace, Buikemas Ace, Outer Banks Ace, Dennis Company, and Breed & Company.ARG is one of the largest hardware retailers in the United States and has two headquarters located in Lenexa, KS and Farmington Hills, MI.ARGs origins date back over a century and operates over 250 neighborhood stores located throughout the United States.Great people make ARG stand out in our industry, and we are looking for individuals who strive for personal and professional growth, and who want to work with a company founded on (and still led by) our solid Core Values of: Winning, Excellence, Love, Integrity, Gratitude, Humility and Teamwork. General Summary The Sales Associate will assist in the receiving, stocking, pricing of all merchandise and help maintain a clean and orderly merchandise presentation and overall store cleanliness. Essential Duties & Responsibilities Customer Service: Provide a positive representation of Ace Retail Group. Proactively assist customers in solving problems. Greet customers entering and throughout the store. Thank customers when finished and when they are leaving the store. Possess a friendly outgoing demeanor; work well with customers as well as associates. Ensure all pages and calls are answered promptly, courteously and effectively. Forward any customer complaint that cannot be handled to a member of management. Possess strong product knowledge and knowledge of store layout and location of products. Assist customers throughout the store with personal, customized service based on the premise of amazing every customer, every time. Store Operations Assist in creating a positive, professional and safe work environment. Assist with receiving, checking in and stocking of merchandise throughout the store. Assist with maintaining back stock levels. Assist with daily maintenance, orderliness and cleanliness of the sales floor, stock room and outdoor merchandise area. Assist with providing a clean and orderly sales floor, including end caps and ad merchandise. Assist with merchandise resets through the store. Provide assistance to Department Specialists, i.e. price changes, special orders. Ensure signage is current throughout the store. Operate forklift with proper training. Communicate any Store Support Center issue to General Manager for follow up. Communicate any merchandising, cost control or sales idea to General Manager. Participate in store meetings. Be professional in appearance and actions. Perform all other duties as assigned. Other Essential Requirements Ability to exhibit and incorporate our Core Values into daily decisions and interactions with others: WINNING In business, money is the score. To win, we must perform, compete, and have fun. EXCELLENCE Striving to be our best through continuous improvement and inspiration. LOVE Love the people, love the work and love the results. INTEGRITY Honesty, reliability, high character and ethical behavior. GRATITUDE Appreciating being in the business of serving others. HUMILITY A modest and respectful approach to leadership and work. TEAMWORK Collaboration over control or credit; together we are Ace. Minimum Skills, Requirements and Qualifications High School or GED equivalent. Formal retail experience preferred. Standing, walking, lifting (up to 25lbs) and climbing. Compensation Details $16.50-$18.00 Per Hour For a full list of benefits and open positions, please visit us at: ************************************************************ Want to be notified when new jobs are posted? Follow the link below to create an account and set up custom job alerts: Create Job Alert Equal Opportunity Employer Ace Retail Group is committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military discharge, or any other action covered by federal or state laws. Required Preferred Job Industries Retail
    $16.5-18 hourly 1d ago
  • Customer Service FT

    R+L Carriers 4.3company rating

    Customer service associate job in Arlington, WA

    Customer Service Representative R+L Carriers is seeking a Customer Service Representative to work at our Arlington, WA Center. The CSR is responsible for maintaining a positive relationship with customers and to assist customers and other R & L employees in tracking and monitoring freight movement. Our CSR's use customer retention techniques to ensure customers feel valued and listened to, to resolve their issues, and promote company goals and objectives. This includes daily freight tracing with customers, assisting other terminals in freight related issues, and performing other related duties as assigned. Customer Service Representative, Starting at $19.81 hr. Full-Time, Monday - Friday, Various Shifts Paid Sick Leave available after the first 90 calendar days of employment. Earn 1 week of vacation after 90 days of employment, Paid Sick Leave available after the first 90 calendar days of employment and enjoy an excellent benefits package that includes our very own employee resorts Click her to learn more about our employee resorts Company Culture R+L Carriers - Women in Trucking R+L Carriers is seeking a Customer Service Representative to work at our Arlington, WA Center. The CSR is responsible for maintaining a positive relationship with customers and to assist customers and other R & L employees in tracking and monitoring freight movement. Our CSR's use customer retention techniques to ensure customers feel valued and listened to, to resolve their issues, and promote company goals and objectives. This includes daily freight tracing with customers, assisting other terminals in freight related issues, and performing other related duties as assigned. Requirements: Strong communication/telephone skills Able to work in a fast-paced environment Strong critical thinking skills Ability to deal with potentially stressful situations General office and customer service experience Basic knowledge or Windows, Outlook and other Microsoft products Ability to type 30+ WPM Preferred: 2+ years of experience as a clerk or similar role in a fast pace environment Freight logistics experience Benefits: R+L Carriers offers an excellent compensation and comprehensive benefits package that includes Medical/Dental/Vision Insurance, 401(k) Retirement Plan with company matching contributions, Paid Vacation & Holidays, and vacation lodging at our exclusive employee resorts in Daytona Beach, FL, Big Bear Lake, CA, Pigeon Forge, TN, and Ocean Isle Beach, NC. About Us: R+L Carriers is a family owned, privately held transportation company founded in 1965. Our business caters to the transportation and distribution industry and is designed to provide customers with superior service through efficient administration and innovative thinking. The Company prides itself in treating our employees and customers with respect and honesty. We believe each employee contributes directly to the Company's growth and success. There are many other transportation companies capable of picking up and delivering freight. However, we believed our customers select us because of the efforts of our employees. R+L Carriers Shared Services, LLC (“R+L Carriers”) and its subsidiary companies will provide equal employment opportunities to all applicants without regard to an applicant's race, color, religion, sex, sexual orientation, gender, gender identity or expression, genetic information, national origin, age, veteran status, disability, or any other status protected by federal or state law. R+L Carriers will provide reasonable accommodations to allow an applicant to participate in the hiring process (e.g., accommodations for a test or job interview) if so requested. When completing this application, you may exclude information that would disclose or otherwise reference your race, religion, age, sex, genetic, veteran status, disability or any other status protected by federal or state law. This application is considered current for ninety (90) days only. At the end of this period, if you are still interested in employment, it will be necessary for you to reapply by completing a new application.
    $19.8 hourly Auto-Apply 5d ago
  • Sewer Service Expert (2640)

    Harts Services 4.3company rating

    Customer service associate job in Tacoma, WA

    SUNDAY - THURSDAY schedule Friday & Saturdays off! At Harts Plumbers, Electricians, and HVAC Technicians, we're more than a company - we're a family. Since day one, we've built our reputation on delivering exceptional plumbing, sewer, electrical, and HVAC services while living by our core values: Service Excellence, Pride of Workmanship, Grow or Die, Whatever It Takes, and Direct with Respect. Now, we're looking for a Sewer Service Expert who's ready to grow their career, deliver unbeatable customer experiences, and take home top pay. What You'll Do: Diagnose sewer issues and create multi-option proposals Present solutions with confidence using the Harts Service Process Complete residential sewer service work to the highest standards Meet performance goals while supporting your team Pay & Schedule: Commission-based position (earn 4%-18% per project subtotal) Expected annual earnings: $70,000-$180,000+ Full-time, SUNDAY - THURSDAY Hours between 6:30am - 6:00pm Why You'll Love Harts: Medical, dental & vision insurance 401(k) with company match Paid time off: 2 weeks vacation + 1 week sick + 6 paid holidays Company vehicle + paid life insurance Employee discounts, referral bonuses & growth opportunities A stable, year-round career where hard work = unlimited earning potential If you're ready to join a team that values your skills and fuels your growth, apply today at hartsservices.com/careers or email *************************. Harts - We Care More. Qualifications What You Need: Valid driver's license & clean driving record Sewer service experience preferred (we'll train the right licensed pro) Strong customer focus and team mindset
    $70k-180k yearly Easy Apply 13d ago
  • Customer Service Japanese

    Triplenet Technologies

    Customer service associate job in Bellevue, WA

    SUMMARY This position maintains Internet Service customer relationships. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Processes Internet services renewals and cancellations. Processes Internet service plan changes. Operates in-house seminars. Enters new customer information into the system. Organizes data on the sales file server. Contacts customers about the renewal of services. Maintains and updates the Internet subscription forms. Other duties as assigned. SUPERVISORY RESPONSIBILITIES There are no supervisory responsibilities. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE Associate's degree (A.A.) or equivalent from two year college or technical school; one to two years related experience and/or training; or equivalent combination of education and experience. OTHER SKILLS AND ABILITIES Proficiency in Outlook, Word and Excel LANGUAGE SKILLS Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization. MATHEMATICAL SKILLS Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio and percent and to draw and interpret bar graphs. REASONING ABILITY Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee must frequently lift and/or move up to 10 pounds. Specific vision abilities required by this job include Close vision, Distance vision and Peripheral vision. While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position is based in a typical office environment. The noise level in the work environment is usually moderate. Business level Japanese Location: Bellevue Duration: 4 Months ( temp to permanent- if all goes well) Pay: $17 per hour
    $17 hourly 60d+ ago
  • Customer Service Advisor

    Radius Recycling

    Customer service associate job in Lynnwood, WA

    Responsibilities include working as part of a retail sales team to provide best in class customer care. The Customer Service Advisor (CSA) often begins as a Pick-n-Pull Greeter and can work their way up through Part Sales, Parts Specialist and eventually a store Sales Lead through positive work ethics and evaluations. This is a retail sales position that requires a “can do” selling spirit and the ability to work as a team to meet the store's sales goals. The CSA will be present during all peak customer traffic periods which could include weekends, sale days, or any other occasion that would generate high customer flow into the store per the specified store schedule. The CSA will promote sales and service to customers. The CSA is expected to maintain the excellent standards of all Pick-n-Pull policies and procedures, while always being pleasant, respectful, and helpful. Essential Functions: Promote the Pick-n-Pull Safety Culture. Be a team player. Work as a member of the team to help the team achieve its goals. Maintain a high level of integrity. Provide required information to customers as they enter the store. Offer friendly and enthusiastic answers to customer questions. Follow loss prevention, risk control, quality assurance, and proper cash handling procedures at all times. Work as a team towards housekeeping, janitorial, and other duties as assigned by the task list. This can include cleaning tires, carrying batteries, mopping floors, etc. Follow all company policies and procedures. Identify when customer interaction requires assistance from management. Complete sales training and follow the Pick-n-Pull 5 Step Sales Model. Engage in continuous training and education in all areas of the Pick-n-Pull business. Additional duties as assigned. Qualifications: Must work safely at all times. Must have good people skills with an outgoing friendly positive attitude. Able to work retail hours including overtime, weekends and holidays. Must have reliable means of transportation. Must be able to read, write, and speak in the English language. Bilingual in Spanish a plus, but not required. Be proficient in automotive part/product identification and recognize parts and how they relate to our customer receipts. Follow company dress code policy, maintaining a well groomed, neat appearance so as to create a favorable impression with customers. Previous experience in a retail environment preferred but not required. Physical Activities Required to Perform Essential Functions: Standing, lifting, walking, bending, and stretching are required regularly to perform customer care, product relocation and placement, and environmental health and safety functions. Manual dexterity to maintain the housekeeping of the facility by mopping, sweeping, etc. In conjunction, but not limited to, assigned task list duties. Vision must be sufficient to perform job functions safely as described above. Able to work on feet (stand and walk) for assigned work shift. Job Conditions: Exposure on a regular basis to outdoor weather conditions. Exposure to occasional noisy conditions and machinery operation. PLEASE NOTE: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. All U.S. applicants must be 18 years of age or older and all Canada applicants must be 16 years of age or older. Radius Recycling participates in e-verify for all U.S. new hires. An offer of U.S. employment by Radius Recycling or any of its subsidiaries is contingent on the satisfactory completion of a post-offer drug screen and background check. All new hires must review and sign an Arbitration Agreement. This applies to all U.S. non-union employees. As an Equal Opportunity Employer, Radius Recycling does not discriminate on the basis of race, religion, color, sex, marital status, disability status, national origin or ancestry, veteran status, age, prior industrial injury, sexual orientation, genetic information, or any other protected status under local, state or federal law.
    $31k-38k yearly est. 12d ago
  • Customer Service Advisor - Migrant Help

    Maximus 4.3company rating

    Customer service associate job in Seattle, WA

    Description & Requirements Be part of something great Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care. We are more than just a call centre; we are a vital support line and a compassionate ear for some of the most vulnerable members of our communities, and we are seeking a dedicated Customer Service Advisor to join our team. This is a United Kingdom, Homebased position. You must be living in the United Kingdom, with the correct Right to Work in the UK (British passport/VISA etc.) to be considered for this role. Any applications from outside of the UK will not be considered. This role will be working late shifts - 5 x 7.5 hour days between 12pm - 10pm Monday-Sunday and will work some weekends, which could be 1 Saturday or Sunday or on occasions the full weekend and some bank holidays.. The shifts will be a mixture of these hours and a rota will be provided in advance. 12pm - 8pm 1pm - 9pm 2pm - 10pm. Start date: Monday 19th January 2026. This role is perfect for someone who is passionate about providing help to those who need it most. As a Customer Service Advisor in our contact centre, you will play a crucial role in delivering outstanding service to our service users by handling a high volume of calls, emails, and live chats. Partnering with the esteemed charity, Migrant Help, you will provide essential support to Asylum Seekers, making a significant difference in their lives. 1. Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary. 2. Identify and address safeguarding concerns promptly and effectively. 3. Meet customer service standards and performance goals. 4. Respond to difficult and sensitive cases with empathy, patience, and resilience. 5. Deliver information services across multiple channels (telephone, online, email, and live chat). 6. Resolve service user issues proactively, calmly, and professionally. 7. Offer guidance, tailored recommendations, and signposting to Service Users. 8. Follow established processes and adjust to evolving procedures. 9. Manage confidential information with strict adherence to data protection standards. 10. Proactively seek and address feedback to drive continuous improvement in role. Qualifications & Experience • Experience performing under pressure and handling demanding situations whilst staying calm and patient. • Experience maintaining high levels of accuracy and attention to detail in all tasks. • Experience collaborating with diverse teams to achieve common goals. • Ability to solve complex problems and deliver solutions in a timely manner. • Experience managing multiple tasks efficiently, ensuring deadlines are met and quality is maintained. • Ability to resolve conflict, ensuring a positive outcome. • Ability to work independently, demonstrating initiative and good decision-making skills. • Strong written English skills to accurately input and record service user information. Desirable • Experience working with service users with additional needs and adapting to unique requirements. • Awareness of mental health issues and a passion for further learning and development in this area. Individual Competencies • Ability to maintain composure and effectiveness in challenging and sometimes distressing situations, being able to regain stability following setbacks. • Ability to listen and engage with service users, understanding their needs and replying appropriately. • Ability to show empathy towards other's experiences and emotions. • Clear, effective and engaging communication skills with service users. • A positive approach to fostering an encouraging environment for colleagues and service users. • Proficient using a variety of digital software applications, and openness to learning new technologies. • Ability to prioritise time and tasks to meet deadlines and achieve objectives. • An open approach to embracing diverse perspectives and adapting to new ideas and ways of working. • Ability to adapt to changing environments and needs, being flexible and resilient in situations. • Ability to demonstrate the Maximus Values by showcasing integrity, taking accountability for actions and decisions, and upholding high ethical standards. Desirable • Possess cultural awareness, with the ability to respect and interact with people from diverse backgrounds. EEO Statement Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post. We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. YourGuaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process. Minimum Salary £ 25,185.00 Maximum Salary £ 25,185.00
    $30k-35k yearly est. 10d ago
  • Automotive customer service advisor

    M&N Absolute Auto Repair

    Customer service associate job in Everett, WA

    Job DescriptionBenefits: 401(k) 401(k) matching Bonus based on performance Company parties Employee discounts Free uniforms Opportunity for advancement Paid time off About the Role: Join M&N Absolute Auto Repair as an Automotive Customer Service Advisor, where you'll be the friendly face and voice that connects our customers with top-notch automotive care. In this dynamic role, you'll help ensure a seamless experience for our clients while contributing to a team that values excellence and customer satisfaction. Responsibilities: Greet customers warmly and assess their automotive service needs. Provide accurate estimates and explain recommended services and repairs. Coordinate service appointments and manage the service workflow. Communicate effectively with technicians and customers regarding vehicle status. Handle customer inquiries and resolve any issues or concerns promptly. Maintain accurate records of customer interactions and service history. Promote additional services and products to enhance customer satisfaction. Ensure a clean and organized service area for an inviting customer experience. Requirements: High school diploma or equivalent; automotive background is a plus. Proven experience in customer service, preferably in the automotive industry. Excellent communication and interpersonal skills. Strong problem-solving abilities and attention to detail. Ability to work in a fast-paced environment and manage multiple tasks. Basic computer skills and familiarity with automotive service software. Positive attitude and a passion for helping customers. Valid driver's license with a clean driving record. About Us: M&N Absolute Auto Repair has been serving the Everett, WA community for over a decade, providing reliable and high-quality automotive services. Our customers love us for our honest approach and commitment to excellence, while our employees appreciate a supportive work environment that fosters growth and teamwork.
    $31k-38k yearly est. 23d ago
  • Client Onboarding Specialist- (Bilingual English/Spanish)

    Alexandra Lozano Immigration Law

    Customer service associate job in Seattle, WA

    The Intake Specialist plays a vital role in the process of onboarding potential clients. They are responsible for meeting with individuals engaging in services offered by the firm, confirming client information, communicating case eligibility options, and providing information regarding the process for relief options. The Intake Specialist is a professional position that ensures a smooth and efficient client onboarding experience.. Key Responsibilities: Meet with potential clients to effectively communicate the firm's unique value proposition, services, and benefits. Build and maintain strong relationships with potential clients by providing exceptional customer service, demonstrating empathy, and addressing their concerns and questions. Review the information provided by potential clients. Sign up new clients, while addressing any concerns, and highlighting the benefits of working with the firm. Collaborate closely with our team of attorneys, paralegals, and legal assistants to ensure a smooth transition of newly onboarded clients to begin their case process. Provide accurate and comprehensive information about the client and their case to facilitate efficient case management. Maintain detailed records of client interactions, consultations, and activities in the firm's customer relationship management (CRM) system. Provide regular updates to management on performance, and ensure the proper use of systems to guarantee accurate reporting. Handle any additional tasks or responsibilities as directed by management. Qualifications: All candidates must have a Bachelor's Degree. Must be fully bilingual- Spanish & English. Must possess at least 2 years of professional experience, preferably working in an immigration law firm. Strong persuasive communication and someone who enjoys working directly with current and potential clients. Knowledge of immigration laws, regulations, and processes. Excellent interpersonal and relationship-building skills to establish trust and credibility. Ability to work independently and a self-starter. Outstanding communication skills, both verbal and written, to effectively convey complex information. Results-oriented mindset with a drive to meet or exceed targets and business objectives. Familiarity with CRM systems and activity tracking tools. Pay Range: $22 - 27 per hour Amazing Benefits Include: Medical (100% employer paid) Vision Dental $50k life insurance policy 401(k) with 6% Employer Match, PTO, Paid Holidays, Employee Assistance Program, Fitness Stipend We are excited about the possibility of you joining our team! Apply now and take the next step in your career with Abogada Alexandra Immigration Law, PLLC!
    $22-27 hourly Auto-Apply 42d ago
  • On-Call Client Engagement Specialist

    DESC 4.3company rating

    Customer service associate job in Seattle, WA

    Pay Range: $39.00 per hour, $50 per hour Premium Pay for applicable shifts Benefits: Employee Assistance Program (EAP), Safe & Sick Time, Retirement Plan DESC (Downtown Emergency Service Center) is a nonprofit organization working to help people with the complex needs of homelessness, substance use disorders, and serious mental illness achieve their highest potential for health and well-being through comprehensive services, treatment, and housing. Our vision is a community where no person is abandoned, ignored, or experiencing homelessness. As the region's leading provider of services to multiply disabled adults who have experienced chronic homelessness, DESC serves almost 3,000 people each day. Our integrated service model is designed to help people secure and maintain appropriate, safe and affordable housing. DESC is recognized nationally and regionally as an innovator in developing solutions to homelessness. JOB DEFINITION: We are looking for On Call Client Engagement Specialists (CES) who will work within the larger Client Engagement Team spanning two locations: Hobson Clinic and the Downtown Behavioral Health Center. Hobson Clinic is an integrated behavioral and physical health outpatient clinic jointly operated by DESC and Harborview Medical Center (HMC). The Clinic provides holistic health care services to thousands of community members annually with a focus on improving health care access for people who have experienced barriers to conventional health services. The Clinic specializes in serving people living on lower incomes, people living homeless, and people living with complex physical and mental health conditions and substance use disorders. The Downtown Behavioral Health Center is operated by DESC and support a variety of clinical staff and programs ranging from outpatient behavioral health, substance disorder treatment, supportive employment, medical, and drop-in services. The clinical programs located in Pioneer Square serve a myriad of clients daily to address complex needs related to their mental and physical health. The CES team monitors the safety and security of the clinics by managing the milieu of the main lobby/building and engaging clients. The CES team will also be tasked with providing trauma-informed support to clients and patients utilizing Hobson clinic and Pioneer Square by employing various de-escalation skills and tactics, both verbal and hands-on approaches, while in coordination and consultation with the wider clinical and medical teams. The CES team supports DESC's Good neighbor policy in public spaces adjacent to clinics and ensures the community milieu around DESC buildings are welcoming and approachable. ESSENTIAL DUTIES AND RESPONSIBILITIES: Be present in all main operating areas of both Hobson and Pioneer Square clinics for client engagement and de-escalation purposes only. Be a welcoming presence and direct clients to the services they are seeking, at times escorting to designated area, and walking regular rounds in both low and high-risk areas of the clinic, including area immediately outside of the clinic. Be present in outside spaces near to the clinic for community visibility and client engagement. Be a welcoming presence, orient community members and clients to DESC services, walk regular rounds in the neighborhood, escort clients and prospective clients to nearby DESC buildings, and participate in clean-up activities. Initiate and maintain appropriate social interactions with clients. Integrate experience with behavioral health and substance use conditions into work with clients. Monitor the general milieu, lobby, entryway, immediately outside of the clinic, security systems, and other common areas to monitor the safety and security of clients and staff. Work to maintain a comfortable milieu, even in the presence of potentially unusual client behaviors. Commitment to the Harm Reduction and Trauma Informed Care models and working to incorporate those principles through an equity and social justice lens. Commitment to diversity, equity, and inclusion and applying to all areas of work responsibility. Intervene when necessary to support clients, maintain order, and communicate/enforce clinic rules and policies. Intervene in client crises and emergencies (medical, behavioral health, interpersonal), participate in verbal de-escalation and hands-on de-escalation in emergent situations, and initiate action as required, including contact with emergency response systems, and facilitating a higher level of care. Write significant events involving clients and Clinic operations activities in a daily log; read log daily and coordinate with relevant staff. In collaboration with an interdisciplinary team, promote a safe and secure clinic environment by responding to emergent safety issues using a layered active response approach. Assist clinical staff in engaging clients through creative, resourceful strategies that build trust and confidence. Provide support to staff related to safety issues upon request. Help ensure cleanliness of lobby area and other common spaces within the building. Participate in staff meetings, team huddles, and training, with both DESC and HMC staff. Other responsibilities as assigned. MINIMUM EXPECTATIONS: Be reasonably available to accept 8 am to 5 pm per-diem shifts with less than 24 hours notice. Maintain current contact information with supervisor, including phone, email, text, etc. Once a full shift is accepted (no partial shifts), work that shift from start to finish, except in extraordinary circumstances that make this impossible. Attend to work responsibilities while on duty and limit personal phone calls and other interruptions to break times except for emergencies. Ability to learn and incorporate required DESC protocols and procedures with limited training and orientation (typically 1 day of training and two shift shadows). Picking up at least two shifts per month as shifts are available. Requirements MINIMUM QUALIFICATIONS: Ability to meet Washington Department of Health requirements for registration as a Registered Agency Affiliated Counselor (AAC) or any other superseding credential Relevant Bachelor's degree in social work, psychology, or related behavioral science, OR a combination of 1 year of relevant paid work experience and demonstration of the ability to perform required job duties. Ability to drive an agency or personal vehicle to conduct agency related business. A current Washington State driver's license and insurable driving record are required. Interest in working with clients who are difficult to engage and maintain in traditional mental health/substance use disorder programs. Experience working with behavioral health conditions and intervening with de-escalation and hands-on approaches using Crisis Prevention & Intervention (CPI) or the equivalent and must be familiar with behavioral health treatment services. Willingness to become certified in enhanced behavioral de-escalation training, which trains to use hands on techniques. Experience in human services (paid or volunteer), preferably working with adults living homeless and/or living with a mental illness and/or substance use disorder. Proficient in de-escalation skills, crisis intervention, and stabilization strategies and possess the ability to use these skills in high-risk, high traffic areas. Have a strong understanding of recovery and resilience, the value of client partnerships, and client choice. Experience working with adults living with mental illness and/or co-occurring disorders. Interest or experience in working with clients that traditional health care programs have turned away. Ability to communicate and work effectively with clients and staff from various backgrounds and utilize good customer service skills. Ability to work effectively with clients potentially displaying unusual and bizarre behaviors. Subscribe to the philosophy of working in an integrated team approach which fosters cooperation and continuity across programs and of consideration and respect for clients. Have experience working in collaboration with law enforcement, and neighborhood stakeholders that do not always agree with the harm reduction, trauma informed, or person-centered work philosophy. Able to prioritize multiple job responsibilities, work independently, and exercise good professional judgment. Able to maintain client confidentiality. Ability to pass criminal background check. PREFERRED QUALIFICATIONS: Has work experience as an Emergency Medical Technician or Psych Technician in the field. Bilingual in English and Spanish. Skill in operating office equipment, including computers (including e-mail), software (e.g., Microsoft Word, Excel) and telephones. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee will be required to sit, communicate with other employees, required to lift and carry items weighing up to 40 pounds and to operate computer hardware systems. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. WORKING CONDITIONS: Works in a climate-controlled office environment with frequent interpersonal interactions. Works outside in all weather. May escort clients or have professional meetings in environments which are not climate controlled. Also works outside of the office in the community. EQUAL OPPORTUNITY EMPLOYER: DESC is committed to diversity in the workplace, and promotes equal employment opportunities for all staff members and applicants. The Agency will not discriminate against any employee or applicant for employment on the basis of race, creed, color, sex, gender, sexual orientation, age, national origin, caste, marital status, or the presence of any sensory, mental or physical disability in any employment practice, unless based on a bona fide occupational qualification. Minorities and veterans are encouraged to apply. Salary Description $39.00 per hour
    $39-50 hourly 60d+ ago
  • Bilingual Insurance Client Experience Specialist

    Cisneros Agency LLC

    Customer service associate job in Mukilteo, WA

    Job DescriptionBenefits: 401(k) 401(k) matching Dental insurance Health insurance Opportunity for advancement Paid time off Vision insurance At the Cisneros Agency, we do things differently. We dont just sell insurancewe build relationships and deliver peace of mind. We innovate, win, and grow togetherand have fun doing it. Were looking for a bilingual (Spanish/English), self-motivated professional to join one of the top five performing teams in Washington. Fluency in both written and spoken Spanish and English is essential for effective communication with clients and teammates. Insurance experience isnt requiredwe provide personalized, top-notch training to help you succeed. Compensation & Benefits $20$24/hour starting wage (higher for experienced/bilingual candidates) Base pay + bonus and commission Paid training and licensing hours 100% employer-paid health, dental & vision Traditional IRA with company match Unlimited Paid Time Off (PTO) Paid Volunteer Time Off (VTO) Flexible schedule & supportive team culture What Youll Do Provide friendly, accurate service via phone, email, and text Respond to insurance questions, policy updates, claims, and billing Review client coverage to uncover needs and recommend solutions Upsell existing clients and identify new sales opportunities Follow the Cisneros Agency Relationship Process consistently Collaborate with team members and contribute to a high-performing, positive work environment What Were Looking For Bilingual in Spanish & English (required) Excellent communication skills in both languages 2+ years in customer service or sales High integrity, commitment, dependability, and drive to succeed Ability to thrive in a fast-paced, evolving environment Why Youll Love It Here Collaboration: We support and celebrate one anothers wins. Growth: Youll receive continuous development opportunities. Balance: Flexible schedules and generous PTO keep you energized. Impact: Youll help people protect what matters most to them. Schedule: Full-time, MondayFriday, 8-hour shifts Pay: $20$25/hour + bonuses and commissions
    $20 hourly 26d ago
  • Sales Associate

    Boot Barn Holdings, Inc. 4.2company rating

    Customer service associate job in Tacoma, WA

    Foster a service and selling culture; exceed overall expectations to build long-standing customer relationships. Become an expert in our product categories; understand and communicate product knowledge (including features and benefits) to the custome Sales Associate, Sales, Associate, Operations, Retail
    $29k-34k yearly est. 7d ago
  • Customer Service Advisor

    Radius Recycling

    Customer service associate job in Tumwater, WA

    Responsibilities include working as part of a retail sales team to provide best in class customer care. The Customer Service Advisor (CSA) often begins as a Pick-n-Pull Greeter and can work their way up through Part Sales, Parts Specialist and eventually a store Sales Lead through positive work ethics and evaluations. This is a retail sales position that requires a “can do” selling spirit and the ability to work as a team to meet the store's sales goals. The CSA will be present during all peak customer traffic periods which could include weekends, sale days, or any other occasion that would generate high customer flow into the store per the specified store schedule. The CSA will promote sales and service to customers. The CSA is expected to maintain the excellent standards of all Pick-n-Pull policies and procedures, while always being pleasant, respectful, and helpful. Essential Functions: Promote the Pick-n-Pull Safety Culture. Be a team player. Work as a member of the team to help the team achieve its goals. Maintain a high level of integrity. Provide required information to customers as they enter the store. Offer friendly and enthusiastic answers to customer questions. Follow loss prevention, risk control, quality assurance, and proper cash handling procedures at all times. Work as a team towards housekeeping, janitorial, and other duties as assigned by the task list. This can include cleaning tires, carrying batteries, mopping floors, etc. Follow all company policies and procedures. Identify when customer interaction requires assistance from management. Complete sales training and follow the Pick-n-Pull 5 Step Sales Model. Engage in continuous training and education in all areas of the Pick-n-Pull business. Additional duties as assigned. Qualifications: Must work safely at all times. Must have good people skills with an outgoing friendly positive attitude. Able to work retail hours including overtime, weekends and holidays. Must have reliable means of transportation. Must be able to read, write, and speak in the English language. Bilingual in Spanish a plus, but not required. Be proficient in automotive part/product identification and recognize parts and how they relate to our customer receipts. Follow company dress code policy, maintaining a well groomed, neat appearance so as to create a favorable impression with customers. Previous experience in a retail environment preferred but not required. Physical Activities Required to Perform Essential Functions: Standing, lifting, walking, bending, and stretching are required regularly to perform customer care, product relocation and placement, and environmental health and safety functions. Manual dexterity to maintain the housekeeping of the facility by mopping, sweeping, etc. In conjunction, but not limited to, assigned task list duties. Vision must be sufficient to perform job functions safely as described above. Able to work on feet (stand and walk) for assigned work shift. Job Conditions: Exposure on a regular basis to outdoor weather conditions. Exposure to occasional noisy conditions and machinery operation. PLEASE NOTE: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. All U.S. applicants must be 18 years of age or older and all Canada applicants must be 16 years of age or older. Radius Recycling participates in e-verify for all U.S. new hires. An offer of U.S. employment by Radius Recycling or any of its subsidiaries is contingent on the satisfactory completion of a post-offer drug screen and background check. All new hires must review and sign an Arbitration Agreement. This applies to all U.S. non-union employees. As an Equal Opportunity Employer, Radius Recycling does not discriminate on the basis of race, religion, color, sex, marital status, disability status, national origin or ancestry, veteran status, age, prior industrial injury, sexual orientation, genetic information, or any other protected status under local, state or federal law.
    $31k-38k yearly est. 60d+ ago
  • Client Engagement Specialist - DBHC

    DESC 4.3company rating

    Customer service associate job in Seattle, WA

    Shift: Day Days Off: Saturday, Sunday Benefits: Dental, Life, Long-term Disability, Medical (no premiums/payroll deductions for employee coverage) Other Benefits: Employee Assistance Program (EAP), Flexible Spending Account (FSA), ORCA card subsidy, Paid Time Off (34 days per year), Retirement Plan Union Representation: This position is a part of a union and is represented by SEIU Healthcare 1199NW. About DESC: DESC (Downtown Emergency Service Center) is a nonprofit organization working to help people with the complex needs of homelessness, substance use disorders, and serious mental illness achieve their highest potential for health and well-being through comprehensive services, treatment, and housing. Our vision is a community where no person is abandoned, ignored, or experiencing homelessness. As the region's leading provider of services to multiply disabled adults who have experienced chronic homelessness, DESC serves almost 3,000 people each day. Our integrated service model is designed to help people secure and maintain appropriate, safe and affordable housing. DESC is recognized nationally and regionally as an innovator in developing solutions to homelessness. JOB DEFINITION: We are looking for a Client Engagement Specialist (CES) who will work within the larger Client Engagement Team spanning two locations: Hobson Clinic and the Pioneer Square DESC clinics. Hobson Clinic is an integrated behavioral and physical health outpatient clinic jointly operated by DESC and Harborview Medical Center (HMC). The Clinic provides holistic health care services to thousands of community members annually with a focus on improving health care access for people who have experienced barriers to conventional health services. The Clinic specializes in serving people living on lower incomes, people living homeless, and people living with complex physical and mental health conditions and substance use disorders. The Pioneer Square clinics are two clinics operated by DESC that support a variety of clinical staff and programs ranging from outpatient behavioral health, substance disorder treatment, supportive employment, medical, and drop-in services. The clinical programs located in Pioneer Square serve a myriad of clients daily to address complex needs related to their mental and physical health. The CES team will be the point people to monitor the safety and security of the clinics by managing the milieu of the main lobby/building and engaging clients. The CES team will also be tasked with providing trauma-informed support to clients and patients utilizing Hobson clinic and Pioneer Square by employing various de-escalation skills and tactics, both verbal and hands-on approaches, while in coordination and consultation with the wider clinical and medical teams. ESSENTIAL DUTIES AND RESPONSIBILITIES: To be present in all main operating areas of both Hobson and Pioneer Square clinics for client engagement and de-escalation purposes only. Be a welcoming presence and direct clients to the services they are seeking, at times escorting to designated area, and walking regular rounds in both low and high-risk areas of the clinic, including area immediately outside of the clinic. Initiate and maintain appropriate social interactions with clients. Integrate experience with behavioral health and substance use conditions into work with clients. Monitor the general milieu, lobby, entryway, immediately outside of the clinic, security systems, and other common areas to monitor the safety and security of clients and staff. Work to maintain a comfortable milieu, even in the presence of potentially unusual client behaviors. Commitment to the Harm Reduction and Trauma Informed Care models and working to incorporate those principles through an equity and social justice lens. Become certified in enhanced behavioral de-escalation training and maintain annual re-certification. Commitment to diversity, equity, and inclusion and applying to all areas of work responsibility. Assist in training clinic staff on de-escalation skills and leading crisis response drills. Intervene when necessary to support clients, maintain order, and communicate/enforce clinic rules and policies. Intervene in client crises and emergencies (medical, behavioral health, interpersonal), participate in verbal de-escalation and hands-on de-escalation in emergent situations, and initiate action as required, including contact with emergency response systems, and facilitating a higher level of care. Write significant events involving clients and Clinic operations activities in a daily log; read log daily and coordinate with relevant staff. In collaboration with an interdisciplinary team, promote a safe and secure clinic environment by responding to emergent safety issues using a layered active response approach. Participate in clinical reviews and case conferences to develop personal success plans for clients as needed. Assist clinical staff in engaging clients through creative, resourceful strategies that build trust and confidence. Lead critical debriefs and work in coordination with clinical Director and Managers to provide support to staff related to safety issues upon request. Attending consumer advisory board (CAB) meetings with the purpose of eliciting consumer input regarding Clinic program performance and to assure the consumer perspective is well-understood and reported back to the team. Help ensure cleanliness of lobby area and other common spaces within the building. Participate in staff meetings, team huddles, and training, with both DESC and HMC staff. Other responsibilities as assigned. WORKING CONDITIONS: Works primarily in a climate-controlled office environment with frequent interpersonal interactions. Works as needed driving to client homes and interacting with clients in their homes. May escort clients or have professional meetings in environments which are not climate controlled. Also works outside of the office in homeless camps and in a vehicle. Requirements MINIMUM QUALIFICATIONS: Ability to meet Washington Department of Health requirements for registration as a Registered Agency Affiliated Counselor (AAC) or any other superseding credential Relevant Bachelor's degree in social work, psychology, or related behavioral science, OR A combination of 1 year of relevant paid work experience and demonstration of the ability to perform required job duties. Interest in working with clients who are difficult to engage and maintain in traditional mental health/substance use disorder programs. Experience working with behavioral health conditions and intervening with de-escalation and hands-on approaches using Crisis Prevention & Intervention (CPI) or the equivalent and must be familiar with behavioral health treatment services. Willingness to become certified in enhanced behavioral de-escalation training, which trains to use hands on techniques. Experience in human services (paid or volunteer), preferably working with adults living homeless and/or living with a mental illness and/or substance use disorder. Proficient in de-escalation skills, crisis intervention, and stabilization strategies and possess the ability to use these skills in high-risk, high traffic areas. Have a strong understanding of recovery and resilience, the value of client partnerships, and client choice. Experience working with adults living with mental illness and/or co-occurring disorders. Interest or experience in working with clients that traditional health care programs have turned away. Ability to communicate and work effectively with clients and staff from various backgrounds and utilize good customer service skills. Ability to work effectively with clients potentially displaying unusual and bizarre behaviors. Subscribe to the philosophy of working in an integrated team approach which fosters cooperation and continuity across programs and of consideration and respect for clients. Have experience working in collaboration with law enforcement, and neighborhood stakeholders that do not always agree with the harm reduction, trauma informed, or person-centered work philosophy. Able to prioritize multiple job responsibilities, work independently, and exercise good professional judgment. Able to maintain client confidentiality. Ability to pass criminal background check. Valid Washington state driver's license and insurable driving record. PREFERRED QUALIFICATIONS: Has work experience as an Emergency Medical Technician or Psych Technician in the field. Bilingual in English and Spanish. Bi-cultural background/experience. Skill in operating office equipment, including computers (including e-mail), software (e.g., Microsoft Word, Excel) and telephones. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee will be required to sit, communicate with other employees, required to lift and carry items weighing up to 40 pounds and to operate computer hardware systems. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. EQUAL OPPORTUNITY EMPLOYER: DESC is committed to diversity in the workplace and promotes equal employment opportunities for all staff members and applicants. The Agency will not discriminate against any employee or applicant for employment on the basis of race, creed, color, sex, gender, sexual orientation, age, national origin, caste, marital status, or the presence of any sensory, mental or physical disability in any employment practice, unless based on a bona fide occupational qualification. Minorities and veterans are encouraged to apply. Salary Description $37.78 - $41.72 per hour
    $37.8-41.7 hourly 17d ago

Learn more about customer service associate jobs

How much does a customer service associate earn in Renton, WA?

The average customer service associate in Renton, WA earns between $26,000 and $43,000 annually. This compares to the national average customer service associate range of $24,000 to $40,000.

Average customer service associate salary in Renton, WA

$33,000

What are the biggest employers of Customer Service Associates in Renton, WA?

The biggest employers of Customer Service Associates in Renton, WA are:
  1. Dollar Tree
  2. Walgreens
  3. Savers
  4. The Hertz Corporation
  5. Savers | Value Village
  6. Goodwill
  7. CK Hutchison Holdings Limited
  8. Evergreen Goodwill
  9. Instep Seattle
  10. Savers/Value Village
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