Customer service associate jobs in Rock Hill, SC - 1,954 jobs
All
Customer Service Associate
Client Specialist
Customer Service Representative
Sales Associate
Service Representative
Customer Retention Specialist
Customer Specialist
Customer Account Representative
Customer Services Coordinator
Call Center Associate
Service Advisor
Customs Consultant
Field Associate
Customer Service Expert
Reservations Agent
Acquisition and Sales Associate
Networth Realty of Charlotte 4.3
Customer service associate job in Charlotte, NC
About the job
The focus at NetWorth is wholesale residential real estate. This means we find, purchase, and sell residential properties that need repairs. These properties will then be resold or rented by our vetted buyer base after being remodeled. NetWorth has a suite of services, from acquisitions to hard-money financing to listing services once the properties have been repaired. We are a full-service, one-stop shop for buyers, as well as a life-changing opportunity for our agents!
We would love to hear from you if:
You're tired of a 9-to-5 that gets you nowhere quickly
Aren't afraid of putting in the time at a company that pays you what you are worth
Want a career where you are treated as a partner and not just a job
You're tired of a capped income where your value isn't recognized
You'd like more flexible time to split with your family and your career
You want to learn to create wealth by building your own real estate portfolio
Here's why YOU should apply:
Glassdoor named us "Best Places to Work” 3 years in a row and #6 in the U.S for 2024!
Our Associate role is for everyone regardless of experience.
You will receive regular one-on-one training with several of our top-producing associates.
Top associates are easily 1% earners nationally. The average first-year income is $89K
We only promote from within, and our GMs can earn well into the 7 figures annually.
We are excited to teach anyone who is eager to learn and willing to put in the time
OUR CULTURE:
The team's energy and environment are key at NetWorth Realty. We look to hire associates who would be a good fit for our team and the individual associates themselves. We don't want to waste anyone's time. It has to be the right fit professionally and personally on both sides. We want people who want to be here and are willing to put the time into creating something unique together. Company culture means a lot around here, and we're on a mission to maintain and build an amazing, world-class organization.
FREEDOM!
Freedom from a mundane desk job - - join us and make your local community your office. NetWorth Realty represents freedom from a conventional work schedule and a capped income. Don't take our word for it; see what hundreds of our associates say about us anonymously on our Glassdoor.
We will teach you everything you need to know; all you need to do is apply what we will teach you.
What is required:
Real Estate License (or willing to obtain)
Honesty and Integrity
Entrepreneurial Spirit and a solid work ethic
Coachable
Self-motivated and Driven
resumes can be sent to: **********************
Fortune Best Workplaces
#1 Fortune Best Workplaces in Real Estate™ 2025 (Small and Medium)
#1 Fortune Best Workplaces in Texas™ 2025 (Small and Medium)
#20 Fortune Best Medium Workplaces™ 2025
Fortune Great Place to Work Certified May 2023-2024, 2024-May 2025, and November 2025-2026
NetWorth Realty's Glassdoor awards and rankings
2024 Glassdoor Best Places to Work: Ranked #6 in the 2024 Glassdoor Employees' Choice Awards.
2019, 2018, and 2017 Glassdoor Best Places to Work: Was also named a Best Place to Work in these years.
2019 Top CEOs: Recognized with a Glassdoor Employees' Choice Award for Top CEOs in 2019.
$23k-34k yearly est. 5d ago
Looking for a job?
Let Zippia find it for you.
Customs Specialist
Sunbelt Marketing Inc.
Customer service associate job in Charlotte, NC
We are always looking to expand our team with talented professionals who are ready to take their careers to the next level. As one of the largest and most successful privately held distributors of plumbing, piping, and HVAC/R products in the United States, we are seeking an experienced Customs Specialist to help us keep growing. If you are dedicated and ambitious, Sunbelt is an excellent place to grow your career!
The Customs Specialist is responsible for ensuring Sunbelt Marketing's import activities fully comply with U.S. Customs and Border Protection regulations and applicable international trade laws. This role owns product classification accuracy, trade documentation, broker coordination, and customs recordkeeping, while supporting compliant duty optimization and efficient global trade operations.
This role plays a critical part in maintaining compliance and participates in the administrative ownership of freight, customs & duties, and other inputs to landed cost, and requires a keen eye for detail, comfort in maintaining administrative records, and the ability to collaborate with multi-functional leaders.
Duties & Responsibilities
Customs Compliance & Trade Documentation
· Prepare, review, and submit accurate import documentation; Maintain audit-ready customs records.
· Maintain HTS classifications and Country-of-Origin determinations.
· Monitor trade regulations and update internal procedures.
Broker & Partner Coordination:
· Act as primary liaison with customs brokers and freight forwarders.
· Review broker filings and resolve discrepancies.
· Coordinate with internal teams to support timely clearance.
Duty Review & Risk Management:
· Review duties, tariffs, and landed costs for accuracy; perform periodic internal audits.
· Identify compliant duty optimization opportunities.
Cross-Functional Support & Process Improvement:
· Guide customs compliance policies.
· Collaborate on certifications and trade agreement compliance.
· Support continuous improvement initiatives.
What We're Looking For
· Bachelor's degree preferred; equivalent experience considered.
· 5+ years of customs compliance or international logistics experience.
· Demonstrated HTS and CBP documentation expertise.
· Strong organizational, analytical, and communication skills.
· Proficiency with Microsoft Office, Excel, ERP, and trade compliance systems.
· Self-motivated and disciplined team player who exhibits a sense of urgency and focus on results.
· Ability to creatively solve problems in a fast-paced environment.
Why Join Us?
· 5 Core Values -
RESPECT, INTEGRITY, GENEROSITY, HUMILITY, HONESTY
- guide everything we do!
· Employee-Owned Company (ESOP) with comprehensive Benefits Package
· Supportive and Inclusive Family-Oriented Culture
· Community Involvement Initiatives, aka “Sunshine Days.”
$34k-65k yearly est. 4d ago
Customer Account Specialist
Insight Global
Customer service associate job in Charlotte, NC
Must Haves:
Associate's degree or equivalent work experience required. Undergraduate degree preferred.
3-5 years of experience in a corporate environment
Excellent telephone skills required in order to deliver the best experience to the customer. Requires a good attitude, attentiveness, timeliness, and personalization of each customer's experience.
Outgoing personality with strong organizational and time management skills.
Resilient, persistent and dedicated sales skills conducted predominantly by phone.
Proficient in Windows Operating Systems.
Plusses:
Experience working in supply chain or logistics
Proven leadership experience
Consistency in past positions
Client facing experience
Experience using SAP
Experience using a video conferencing platform like MS Teams or Ring Central
Day to Day:
Receive and process orders via inbound telephone calls, email, and EDI from B2B customers.
Expedite as required to ensure customer satisfaction. Responsible for confirming order, product availability, delivery status using company guidelines and assigned distribution lanes.
Build effective team unity through collaboration, trust, and accountability as a member of a high-performance work team to deliver profitable results to our customers.
Assure to follow all company policies regarding product information and sales policy portals to ensure all customer transactions are accurate.
Create action plan with external sales team to meet established goals and objectives for volume and market share.
Track customer facing measures to include missed order and shipment reporting.
Research and resolve customer disputed items while working with the customer solution team.
Maximize daily shipments and volume while working with the BMD insides sales team to contribute to company's market share and achieve sales volume targets.
Collaborating with customer solutions team and sales.
Job Description:
A well-known manufacturing client of Insight Global is looking to bring on a Customer Account Specialist in Charlotte, NC. This role is hybrid, with 3 days a week onsite in the office. The main focus is making sure B2B customers get top-notch service-processing orders, handling special requests, building strong relationships, and helping drive company profits. You'll be juggling a high volume of inbound calls from customers, plant contacts, carriers, and field sales. They're looking for someone who's collaborative, a strong team player, thinks analytically, and can make smart decisions independently. If you're highly motivated and thrive in a fast-paced, high-performing team, this could be a great fit.
Compensation:
$20/hour while on contract, upon permanent conversion, salary is $57k.
Exact compensation may vary based on several factors, including skills, experience, and education.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
$57k yearly 4d ago
Customer Service Coordinator
LHH 4.3
Customer service associate job in Charlotte, NC
LHH is seeking a CustomerService Coordinator that will be the primary point of contact for tenants, vendors, and visitors at two Class A properties in Charlotte. This position requires strong organizational skills, excellent communication, and the ability to thrive in a fast-paced environment.
Key Responsibilities
Serve as the first point of contact for tenants, contractors, and guests.
Manage reception operations and handle inquiries promptly.
Coordinate mailroom activities, including twice-daily mail runs and package notifications.
Maintain service request systems and assist with preventive maintenance tracking.
Support property management with scheduling, expense reports, and vendor coordination.
Assist with tenant communications, event planning, and welcome materials.
Ensure smooth operations across both locations and help standardize processes.
Qualifications
Bachelor's degree preferred.
Commercial Property experience preferred.
Minimum 2 years in a customer-facing role; property management experience is a plus.
Strong communication and organizational skills.
Proficiency in Microsoft Office Suite; Yardi experience preferred.
Professional, polished, and confident demeanor.
Ability to manage multiple priorities in a busy environment.
$29k-37k yearly est. 5d ago
Customer Service Representative (Banking)
Russell Tobin 4.1
Customer service associate job in Charlotte, NC
CustomerService Representative
Duration: 6-12-month contract
Pay: $19-$20/hour
Are you a recent graduate with a degree in Business (Finance, Accounting, Economics, etc.) - or even Marketing, Psychology, or Communications? Looking to launch your career in a professional, corporate environment?
This is your chance to join a leading investment banking firm and gain hands-on experience in financial services.
Who We're Looking For:
• Recent grads or professionals with 6 months to 2 years of experience (internships count!)
• Strong communication, problem-solving, and organizational skills
• Background in banking, financial services, or customer support is a plus
Preferred qualifications:
• Bachelor's degree
• Previous call center or customer-facing experience
What You'll Do:
• Handle inbound calls related to accounts
• Deliver high-quality, accurate, and efficient customerservice
• Troubleshoot and resolve client issues professionally
• Maintain detailed records of customer interactions
🌟 Why Join Us?
• Get your foot in the door at a top-tier financial institution
• Build skills in client service, financial operations, and problem resolution
• Work in a collaborative, growth-oriented environment
• Potential to convert to a full-time role
$19-20 hourly 4d ago
Client Service Representative
Howden 4.0
Customer service associate job in Charlotte, NC
Why Join Howden US?
At Howden, we're not just building a business- We're rewriting the rules of what a global insurance broker can be. And now, it's your turn to be part of something extraordinary. From three people and a dog to over 22,000 employees across 56 countries, we've grown into a $4bn revenue powerhouse with bold ambition: to become a $13bn business with 40,000 people by 2030.
We're launching our US retail platform with the same entrepreneurial spirit that's driven our success worldwide- and we're looking for trailblazers to help shape the future.
Why Howden?
You'll Own It
With 6,000 employee shareholders owning 34% of the company, our unique ownership model means you're not just joining a team-you're building a business you truly own.
You'll Be Empowered
We're a destination for talent where people are trusted to look after their clients and grow together. You'll have the freedom to lead, backed by global scale and local expertise.
You'll Be Part of Something Bigger
Our integrated platform spans broking, reinsurance, and MGA capabilities-giving you access to everything you need to deliver for clients and build something remarkable
We have always been employee-owned and driven by entrepreneurial spirit. Right from the beginning, we've focused on employing talented individuals and empowering them to make a real difference to the company, whilst building successful and fulfilling careers at the same time. Simply put, we hire talented specialists and give them what they need to make a difference for clients. Always have, always will.
What is the role?
The Client Service Representative plays a critical role in supporting the end-to-end client lifecycle-from onboarding through renewal and ongoing service. This role partners closely with Account Executives and Account Representatives to ensure timely, accurate, and compliant delivery of client documentation and service requests.
You will serve as the operational backbone of the client team, coordinating with carriers, accounting, and internal service teams to ensure seamless execution and an exceptional client experience. The Client Service Representative combines strong attention to detail with proactive communication and problem-solving skills to maintain client satisfaction and operational excellence.
What will you be doing?
Client Onboarding & Data Management
Collect and organize client data to support onboarding, renewals, and program changes.
Maintain accurate records in internal systems, ensuring data integrity and audit readiness.
Assist in setting up new client accounts, verifying information, and coordinating across teams for a smooth onboarding experience.
Placement & Renewal Support
Prepare renewal materials, marketing submissions, and side-by-side coverage comparisons to support placement activities.
Coordinate with clients and carriers to gather, validate, and reconcile exposure data and program details.
Track key renewal milestones and ensure timely completion of all deliverables.
Proposal & Binding
Develop draft client proposals, including financing options, coverage summaries, and supporting documentation.
Facilitate the binding process by coordinating with carriers and ensuring all program details are accurately captured in systems.
Verify accuracy of binders, endorsements, and policy confirmations before delivery to clients.
Billing & Accounting Coordination
Partner with accounting teams to manage invoices, allocations, and fee agreements.
Ensure compliance with internal controls and regulatory requirements, including surplus lines tax filings.
Investigate and resolve billing discrepancies promptly, maintaining clear communication with clients and internal stakeholders.
Policy Issuance & Documentation
Deliver policies, certificates of insurance (COIs), and Auto ID cards to clients accurately and on time.
Review endorsements, renewals, and policy documents for completeness and accuracy.
Maintain organized documentation in line with audit, compliance, and data standards.
Ongoing Client Service
Support mid-term adjustments and policy changes, ensuring timely confirmation and documentation to clients.
Conduct audit checks and assist with ad hoc client reporting or analysis as requested.
Respond promptly to client inquiries, providing clear, professional, and solution-oriented communication.
Key Skills & Competencies
Client Focus: Committed to delivering timely, accurate, and high-quality service.
Organizational Skills: Able to manage multiple deliverables and priorities with attention to detail.
Communication: Strong written and verbal communication for collaborating across clients, carriers, and internal teams.
Problem-Solving: Skilled at identifying issues and resolving them efficiently and diplomatically.
Technical Proficiency: Comfortable working in insurance management systems (Epic, AMS360, or similar) and Microsoft Office tools.
Team Collaboration: Works effectively as part of a client service team, demonstrating reliability and initiative.
Qualifications
Bachelor's degree in Business, Insurance, or a related field; or equivalent work experience.
2+ years of experience in insurance operations, client servicing, or administrative support preferred.
Familiarity with Certificates of Insurance, policy documentation, and billing procedures a plus.
Strong organizational and communication skills with a client-service orientation.
Proficiency in Microsoft Office Suite (Excel, Word, Outlook)
Experience with insurance agency management systems (Epic, CSR24, AMS360, or similar) preferred.
What do we offer in return? A career that you define.
Our business succeeds by allowing our people to make a mark in the areas they care about most: personal development, volunteering, and fundraising for charity, or creating new insurance products that address society's greatest challenges. And we know that separate home and work lives don't really exist. If you're happy and healthy at home, you're more likely to be happy and fulfilled at work - and vice versa. That's why we do our best to support our people in every aspect of their lives.
Diversity and Inclusion At Howden we value diversity - there is no one Howden ‘personality type'. Instead, we're looking for individuals who share the same values as us:
Our successes have all come from someone brave enough to try something new
We support each other, in the small everyday moments and the bigger challenges
We are determined to make a positive difference, at work and beyond
We consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness, and respect - regardless of age, disability, race, religion or belief, gender, sexual orientation, marital status, or family circumstances.
Our sustainability promise
We're on a life-long journey to become an ever-more sustainable group. It's a commitment to taking care of our people and the world we live in, to doing good business, and to making a positive impact wherever we can. Our governance processes, company policies, and review systems are all geared towards our goal of making a positive impact in the world. You can read more about our sustainability work here.
$27k-47k yearly est. 2d ago
Energy Service Representative
Willdan Group, Inc. 4.4
Customer service associate job in Charlotte, NC
Energy Service Representative responsibilities include prospecting for qualified small business customers, conducting energy assessments, developing solutions for lighting, refrigeration, HVAC, and water, presenting proposals to customers, and signing up new customers for the electrical utility program design. Willdan encourages candidates who are committed, motivated, and passionate sales representatives to apply.
Essential Duties and Responsibilities
Conduct onsite energy assessments of non-residential buildings, which include but are not limited to identifying existing lighting and refrigeration equipment.
Prospect and develop new business relationships within your territory.
Conduct needs analysis to determine the best energy efficiency products for customers.
Provide information to customers on available utilityincentives and program details.
Prepare and present proposals that recommend energy conservation measures, provide customer costs and incentives, andthensell the value proposition to the customer.
Maintain strong ongoing communications with customers to assure customer satisfaction.
Track pipeline, maintain Outlook calendar with field appointments, and monitor progress towards program goals.
Meet or exceed set proposal and sales objectives.
Responsible for representing the company in a professional manner and abiding by all safety and employee guidelines.
Responsible for maintaining and protecting all company equipment issued.
Job Requirements / Qualifications
Bachelor's degree or equivalent preferred in related field.
2 or more years of outside sales experience.
Self-motivated, accountable, sales-oriented mentality.
Outgoing personality and the ability to interact positively with people and provide excellent customerservice.
Excellent verbal, interpersonal, and written communication skills.
Detail-oriented with the ability to work to schedules and objectives.
Ability to learn and present energy efficiency scopes, including but not limited to lighting, refrigeration, HVAC, and water.
Proven ability to conduct successful cold calls and generate leads.
Local working knowledge of assigned territory preferred.
Sound business ethics, including the protection of proprietary and confidential information.
Ability to prioritize multiple projects and tasks to ensure timely delivery of high-quality deliverables.
Demonstrated ability to collaborate with a wide range of stakeholders while delivering excellent customerservice in a highly dynamic growth environment.
Ability to work effectively in a fast-paced, evolving, entrepreneurial work environment.
Proficiency with technology, including use of iPad and MS Office Applications (Word, PowerPoint, Outlook, Excel, Teams)
Ability to travel within assigned territory up to 90% of the time.
Must possess a valid driver's license.
Experience with energy auditing or commercial lighting is required.
Passing a drug test is required to be hired due to client contract requirements.
EEO Non-Discrimination and ADA Reasonable Accommodation Statement
Willdan is an equal opportunity employer. Applicants are considered for all positions without regard to race, religious creed, color, age marital status, sex, sexual orientation, gender identity, gender expression, citizenship status, national origin, ancestry, religion, military service or veteran status, disability, medical condition, childbirth and related medical conditions, genetic testing, reproductive status or any other classification protected by federal, state or local laws and ordinances. Willdan does not discriminate on the basis of physical or mental disability where the essential functions of the job can be reasonably accommodated. Determinations on requests for reasonable accommodation will be made on a case-by-case basis. If you need reasonable accommodation for any part of the application and hiring process, please notify us.
Willdan Energy Company participates in E-Verify.
$47k-66k yearly est. 2d ago
Call Center Associate
Forrest Solutions 4.2
Customer service associate job in Cornelius, NC
We are seeking a professional, polished, and customer-focused Switchboard Associate / Call Center Agent to serve as the first point of contact for our organization. This role is ideal for an experienced call center professional who thrives in a fast-paced environment, demonstrates excellent communication skills, and understands the importance of creating a positive first impression for every caller.
Key Responsibilities
Call Handling & Routing
Operate the company switchboard system, managing multiple incoming and outgoing calls with professionalism and courtesy
Accurately route calls to the appropriate departments or individuals using the company directory as needed
Screen and transfer calls with tact, discretion, and confidentiality
CustomerService
Deliver exceptional customerservice to all callers
Address general inquiries and provide information regarding company products, services, or operations
Maintain a calm, professional, and pleasant demeanor at all times
Message & Call Management
Take detailed and accurate messages for unavailable employees
Relay messages promptly via email, text, or designated communication channels
Log call details including caller information, purpose, and duration
Emergency & Administrative Support
Respond calmly and effectively to emergency calls by following established protocols
Notify designated emergency personnel when required
Assist with internal communications, company-wide announcements, and directory updates
Collaborate with the receptionist to ensure seamless coverage during breaks and shift changes
Training & Development
Participate in ongoing training to enhance skills and performance
Qualifications & Experience
High School Diploma or equivalent (required)
Minimum 1 year of call center or switchboard experience (required)
Prior experience in manufacturing, warranty support, or related industries is a plus
Strong proficiency with Microsoft Office applications
Polished, articulate, and well-spoken with excellent verbal and written communication skills
Ability to handle confidential information with discretion
Comfortable working in a fast-paced, high-energy environment with shifting priorities
Competencies & Attributes
Client-first mindset with a focus on delivering added value
Strong attention to detail and accuracy
Effective multitasking and decision-making skills
Ability to meet deadlines and work under pressure
Team-oriented with a positive attitude and strong interpersonal skills
Adaptable, flexible, and comfortable using technology
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Benefits:
The compensation outlined reflects expectations for candidates who fully meet the role's qualifications in terms of education and experience. While the position is open to both internal and external applicants, if a current Forrest Solutions employee is selected and does not meet all criteria, the title, structure, and compensation may be adjusted accordingly based on internal guidelines.
$33k-41k yearly est. 4d ago
Sales Associate
Meritage Homes 4.5
Customer service associate job in Charlotte, NC
Responsibilities
The Sales Associate's primarily responsibility is to embrace Meritage Active Sales (MAS) sales strategies and philosophy to generate new home sales by leveraging the relationships with the Realtor and new home buyer and by utilizing all available tools, to demonstrate value, selling, and closing homes with an emphasis on exceptional customerservice. The Sales Associate will work closely with their peers and leader to develop into a Sales Counselor, including meeting the requirements of their Real Estate license where applicable.
FUNDAMENTAL JOB DUTIES/RESPONSIBILITIES:
Embrace, promote, and engage in our MAS philosophy and strategies.
Accomplish sales, closing, and customerservice goals, and other objectives as determined by your Sales Leader.
Train and develop under their peers and leadership team to learn the objectives and requirements of becoming a Sales Counselor.
Prospect for opportunities to influence individual agents and brokers within their assigned DSA to prioritize Meritage Homes' listings to their clients and appropriately advocate for those buyers they represent to select a Meritage home when considering their final purchase decision.
Cultivate new real estate agent relationships through various methods that create long term partnerships.
Grow recurring business from agents and realtors who we have done business with in the past, leveraging the benefits of Agents Rock.
Proactively utilize CRM system to effectively and efficiently manage prospecting, sales, and communication efforts with agents and buyers.
Help connect unrepresented homebuyers to real estate agents and foster the partnership through the homebuying process.
Actively partner with others to ensure the overall look of the homes, listings, communities, and surrounding area within an assigned DSA are pristine, so our real estate agents and buyers enjoy a quality experience online and in the field.
Leverage Meritage taught sales techniques to maximize sales performance.
Utilize strong social media skills to promote and sell Meritage listings.
Engage visitors and offer to demonstrate our models, amenities, and/or showcase homes depending on the needs of the Realtor or prospective buyer as well as the construction stage of our listings. Showings can also be scheduled through available technology to make it convenient for the customer.
Staff models or listings as deemed necessary by sales leader in your DSA.
Strategically utilize all pertinent listing information and marketing collateral material for showings of our listings.
Directly ask for Meritage listings to be included in the agent's prospective list of homes they will show their client when appropriate. Provide agent with other listings within a DSA that might meet their customer's needs to increase the likelihood they will choose a Meritage home if determined though the sales process.
Regularly visit agents and agent offices within the assigned DSA to promote MAS, agent programs and incentives, available and future listings, and opportunities to conduct sales transactions and build long term partnerships and relationships.
Consistently promote and host completed Meritage Homes listings for open house events within the assigned DSA.
As needed, travel to meet Realtors and their buyers at Meritage listings to help any agent or buyer needs in viewing one of our homes or models in the metro area.
Present the Meritage Homes Purchase Agreement to buyers in a professional and complete manner, including explaining payment information, taxes, insurance, CC&R (deed restrictions), HOA rules and restrictions, and other amenity information as necessary for the community.
Ensure accurate and timely completion of all buyer paperwork and internal reporting information.
Assist buyers with scheduling appointments with operations managers, mortgage, and title companies as valuable to achieve timely closings.
Understand the current status of customer loans and facilitate communication between MTH Mortgage and the buyer's agent to help expediate the processing of the mortgage.
Demonstrate strong command of key details for all communities and listings within a DSA including the pricing, features, completion timing, and other details of each available home as well as area information like schools, shopping, transportation corridors, etc.
Know where to access, and how to use, information important to help agents as they promote Meritage Homes to their clients.
Learn and leverage extensive product knowledge of plans, features, pricing, options, warranties, and construction knowledge specific to Meritage.
How we differ from the new home competitors in the DSA as well as used homes in the DSA.
Know our unique selling proposition and how to present to agents and their clients.
Keep current to understand the resale market and available listings in your assigned DSA
Maintain knowledge of local markets statistics, real estate laws/rules, public opinion, local and national trends, any government proposed regulations, and economic trends related to the home-buying industry.
Update the agent and buyer throughout the entire purchase process. Act as point of contact for agents throughout the purchase and assist agents with resolution of any questions or problems encountered up to the time of closing. Always proactively engage the agent on any correspondence directly sent to the buyer.
Ensure customer satisfaction from initial visit to closing for agents and their clients
Secondary:
Complete all on-boarding and other assigned training
Strive to maintain, improve and promote the company's image with prospects, customers, homeowners, agents within the community.
Establish and maintain relationships with realtors and organizations such as MTH Mortgage and Carefree Title or associated title company..
Attend weekly sales meetings or other meetings directed by management
Special projects and other duties as assigned.
REPORTING STRUCTURE:
Immediate Supervisor: Division VP Sales or Director
#earlycareer
#LI-NT1
Qualifications
ACTIVE State RE License required (if applicable, state specific)
A minimum of 3-5 years of experience with proven success in commissioned sales
Computer proficient and ability to understand financial principles
Excellent verbal and written communication skills
Ability to prospect, build relationships, and develop marketing strategies
Professional appearance and presentation
Ability to work evenings, weekends, and some holidays
Overview
Are you looking for an incredible career opportunity? Then Meritage Homes is the place for you! From the homes we build to the careers we offer, we are focused on delivering a Life.Built.Better.. Meritage is committed to building energy-efficient and affordable entry-level and first move-up homes across the US. We are looking for candidates who are excited about furthering their careers, as well as bringing their authentic self every day to be part of an inclusive organization. Meritage was certified a Great Place To Work for a second year in a row, and is currently ranked on Fortune's Best Workplaces listings in the categories of Construction, Women and Parents. Meritage has delivered over 200,000 homes in its 40-year history, and has a reputation for its distinctive style, quality construction, and award-winning customer experience. Meritage is looking for professionals who are self-starters and want to help our organization grow by providing new and innovative ideas.
When joining Meritage Homes, you and your career can benefit in several ways, including:
A work environment that encourages creativity and innovative ideas from every level
An organization that lives by its core values everyday
Team atmosphere where every individual is considered a vital asset
State of the art technology to provide an optimal working environment
A competitive pay structure
Strong benefits
Flexibility in work-life integration
Team-oriented environment where all individuals play an integral role in the company
Opportunity to further your career in a growing national organization
Maintain a competitive drive to be the best
$29k-37k yearly est. 3d ago
Branch Customer Service and Sales Representative - Gastonia, NC
The Auto Club Group 4.2
Customer service associate job in Gastonia, NC
Why Choose a Career with the AAA The Auto Club Group (ACG)
* Established brand that has been around for over 100 years. Our members know and trust us!
* Branch Offices house travel, membership, insurance sales and support employees
* You will be challenged to drive new business with competitive products and help retain The Auto Club Group's 14+ million members.
Excellent Opportunities to Build a Career Path:
The Branch CustomerService Representative can be the start of a long-term career with The Auto Club Group. Your position could lead to a rewarding career and opportunities to grow and pursue other ACG roles such as:
* Other Branch positions - Field Insurance Sales Agent, Travel Agent or
* Other Departments such as:
* Call Centers (ERS, Sales and Service, etc.)
* Automotive Services
* Claims
* Underwriting and more
A DAY IN THE LIFE of a Branch CustomerService Representative
The Auto Club Group is seeking prospective Member Representative I's or Branch CustomerService Representatives who can promote ACG products and services, promote customer satisfaction, and participate in office events to help generate revenue by improving member awareness of products. As the face of our branch, you will greet our customers and provide peace of mind by servicing their needs.
* Provide sales and support services to members including greeting, servicing, and selling membership, travel products (car, hotel, basic tour packages, etc.) and (some) banking products.
* Generate leads, update members on travel and insurance specials, and provide travel information
* Respond to customer inquiries and refer to senior staff or agent when appropriate
* Provide cashiering services to members which includes taking and processing payments for insurance policies (installment, lapse or reinstatement), travel and sale of tickets, and travel money products, processing remittance/depository transfers and balancing cash drawer
* Receive and resolve member/customer complaints and seek assistance from management in complaint resolution when appropriate
* Provide administrative support to the travel and/or insurance sales staff during peak periods
* Conduct outbound promotional calls for insurance and/or travel products
* Other duties as assigned
HOW WE REWARD OUR EMPLOYEES
Our Auto Club Group Branch CustomerService Representatives earn a competitive hourly wage of $19.00 with additional incentives and an annual bonus potential based on performance.
ACG offers excellent and comprehensive benefits packages:
* Medical, dental and vision benefits
* 401k Match
* Paid parental leave and adoption assistance
* Paid Time Off (PTO), company paid holidays, CEO days, and floating holidays
* Paid volunteer day annually
* Tuition assistance program, professional certification reimbursement program and other professional development opportunities
* AAA Membership
* Discounts, perks, and rewards and much more
WE ARE LOOKING FOR CANDIDATES WHO
Required Qualifications:
Education:
* High School Diploma or equivalent
Work Experience:
* Working in a customer focused environment
* Providing customer focused service and timely solutions to problems
* Microsoft Office applications
* Taking personal responsibility in seeking solutions to problems
* Multi-tasking and appropriately prioritizing tasks to ensure meeting office customerservice goals
Successful candidates will possess:
* Passion and enthusiasm for working with people
* Basic mathematical calculations to accurately perform monetary transactions
* Communicate effectively (verbal and written) with others in a work environment
* Work effectively in a team environment
* Exceed member expectations relating to professionalism of demeanor, efficient and effective customerservice (on phone or in person) and maintenance of workstation and office facility
* Work under pressure in a high volume, fast paced customerservice environment
* Work irregular hours including holidays and weekends (may include community events)
Work Environment
This is an in-office position. Employees will service ACG members in-person and are based on site in an ACG branch facility.
Who We Are
Become a part of something bigger.
The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.
By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life's journey through insurance, travel, financial services, and roadside assistance.
And when you join our team, one of the first things you'll notice is that same, whole-hearted, enthusiastic advocacy for each other.
We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.
To learn more about AAA The Auto Club Group visit ***********
Important Note:
ACG's Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.
The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.
The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.
Regular and reliable attendance is essential for the function of this job.
AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.
$19 hourly 5d ago
Associate - Sports Fields
Panthers Football, LLC
Customer service associate job in Charlotte, NC
Associate - Sports Fields
Department: Stadium Operations - Sports Field Management
Reporting Relationship: Director & Manager - Sports Field Management
Status: Seasonal
This position is responsible for assisting in the execution of the operational plans and procedures of Sports fields at the facilities managed by Tepper Sports & Entertainment including, but not limited to, Bank of America Stadium, Atrium Health Practice Facility, and McAlpine Park Training Facility.
Primary Responsibilities
Assist with Sports Field preparation to ensure league compliance of Field of Play Standards for NFL, MLS, FIFA Quality Pro across all properties.
Assist in the layout, painting, and conversion of the fields for sporting and live events.
Carry out tasks and operational plan assigned by Manager.
Implement cultural practices and maintenance of Sports Fields.
Operate Sports Field Maintenance and landscape equipment and machinery.
Minimum Qualifications
Minimum experience of Sports Field Management
Minimum experience of multi-Sport field painting, field layout and measurement, and field preparation for events.
Minimum experience with the use, calibration, and application of pesticides and fertilizers.
Experience using and maintaining various types of equipment used for fields and landscape maintenance.
Working knowledge of irrigation system operation, repair, and maintenance.
Flexible to work evenings and/or weekends and all Carolina Panthers, Charlotte FC and Stadium events, including events held on weekends, nights, and holidays when necessary.
Ability to pass pre-employment screens and background check.
High School Diploma or Equivalent
Valid Driver's License
Essential Traits
Good verbal and written communication skills.
Able to participate in a team style work environment.
Works well under pressure while maintaining a positive attitude.
Flexible and adaptable when preparing for sporting and live events.
Approachable and available to staff and peers.
Ability to work independently with minimal supervision.
Operates with a high level of accountability and professionalism.
Ability to handle confidential, privileged, and/or sensitive information with carefully and with sensitivity.
Detail and results oriented.
Physical Requirements
Standing and walking for extended periods of time.
Lift at least 50 pounds.
Operating heavy machinery.
Work Environment
This job operates mostly in an outside environment and in a stadium facility at times which may include inclement weather conditions.
This position operates in a fast pace working environment with schedules that are subject to change.
Tepper Sports & Entertainment is an equal opportunity at-will employer and do not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation, or national origin.
$23k-31k yearly est. 5d ago
Customer Retention Specialist
CPI Security 4.7
Customer service associate job in Charlotte, NC
CPI Security, a leader in the security and automation solutions industry, is looking for a Customer Retention Specialist to join our growing team at our headquarters in Charlotte, NC! We are more than “just a security company,” and we offer more than “just a job.” CPI's mission is to protect our customers while providing world-class service and peace of mind. That's not something you can bottle up and sell - it's a feeling and a comfort our customers are guaranteed by our Customer Retention Specialists.
What You'll Do:
Provide fantastic customerservice focused on dispute resolution and overcoming challenges
Build value in the CPI brand to drive long term relationships with customers as a leading competitor in Security and Home Automation industry.
Provide solutions-based approaches to retain customers who are considering service cancellation.
Champion the customer care process, which includes, troubleshooting technical issues, answer questions or concerns regarding systems or services.
Problem solve as you quickly identify the root cause of customer issues, pinpoint strategies to eliminate those issues, and work with customer to retain them.
Consistently improve retention rates and achieve retention goals.
Handle each call with empathy, compassion, and professionalism to ensure excellent customerservice.
What We're Looking For:
Upbeat personality and a fun, positive attitude
1-2 years previous customer retention experience
Strong customerservice and people skills
Ability to consistently meet and exceed performance targets
Coachability with a desire to grow professionally
Ability to work a flexible schedule, including weekends
Experience with CRM system such as SalesForce is a plus, but not required
Exceptional sales skills are a plus, particularly with strong upselling and closing abilities
What's In It For You:
$50,000 to $80,000 Annual Compensation
Base hourly rate with tiered commission structure, performance based, training and quarterly bonus
Higher shift pay for working nights and weekends
Great medical, dental, vision, 401(k) with company matching, short- & long-term disability and life insurance options. Company paid holidays, floating holiday, and PTO
Free monitored security system after 90 days.
Engaging and fun company culture that's made up of a diverse group of people
Talk about perks! An on-site café, coffee/smoothie bar, walking trail, basketball court, and state-of-the-art fitness facility with a dedicated Fitness Director
$26k-31k yearly est. Auto-Apply 10d ago
Legal Service Expert
Ameriprise Financial 4.5
Customer service associate job in Charlotte, NC
The Legal Service Expert is responsible for ensuring the accurate and timely processing of legal documents in compliance with state and federal regulations. This role serves as a key liaison between internal teams and external parties, providing updates, resolving issues, and driving process improvements. Additionally, the position supports client account maintenance and contributes to firm-wide and team-level operational enhancements.
Key Responsibilities
Legal Document Processing
* Complete processing of legal documents received, including but not limited to subpoenas, garnishment papers, tax levies, summons, support orders, and information requests.
* Review all documents in their entirety and execute requested actions in compliance with state and federal regulations and company procedures.
* Maintain accurate and detailed record-keeping for all processed documents.
Legal Response Development
* Develop and maintain standardized legal response templates to ensure consistency and compliance.
* Respond to judicial requests promptly while adhering to internal corporate and legal policies.
Bankruptcy Document Management
* Handle all company-received bankruptcy documents with precision and confidentiality.
* Respond to courts within required timeframes and ensure accuracy in completed documentation.
Coordination and Communication
* Coordinate legal activities related to court-generated requests with corporate office employees, field personnel, courts, and agencies.
* Ensure compliance with legal requirements while safeguarding the confidential nature of all information.
Required Qualifications
* Bachelors degree or equivalent (4-years)
* 0-1 years relevant experience
Preferred Qualifications
* Strong problem solving skills; organizational and time management skills including ability to meet tight deadlines with high degree of accuracy.
* Excellent verbal, written and interpersonal communication skills demonstrated ability to maintain confidentiality/control of information.
* Possess a detail orientation
* Must be effective at working independently and part of a team, when required.
* Prior experience in reviewing and interpreting legal documents.
* Experience articulating legal requirements.
* Previous experience working as a legal assistant or paralegal, closely with courts and attorneys.
#S&O
About Our Company
We're a diversified financial services leader with more than $1.5 trillion in assets under management, administration and advisement as of 2024. With our team of more than 20,000 people in 20 countries, we advise, manage and protect assets and income of more than 3.5 million individual, small business and institutional clients. We are a longstanding leader in financial planning and advice, a global asset manager and an insurer. Our unwavering focus on our clients and strong financial foundation connects each of our unique businesses - Ameriprise Financial, Columbia Threadneedle Investments and RiverSource Insurance and Annuities. Here, we foster meaningful careers, invest in the future, and make a difference for clients, institutions and communities around the world.
Base Pay Salary
The estimated annual salary for this role is $54,400 - $74,800. We have a pay-for-performance compensation philosophy. Your initial total compensation may vary based on job-related knowledge, skills, experience, and geographical work location. In addition, most of our roles are eligible for variable pay in the form of bonus, commissions, and/or long-term incentives depending on the role. We also have a competitive and comprehensive benefits program that supports all aspects of your health and well-being, including but not limited to vacation time, sick time, 401(k), and health, dental and life insurances.
Ameriprise Financial is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, national origin, genetic information, age, sexual orientation, citizenship, gender identity, disability, veteran status, marital status, family status or any other basis prohibited by law.
Full-Time/Part-Time
Full time
Exempt/Non-Exempt
Non-Exempt
Job Family Group
Client Service
Line of Business
SERVD Service Delivery
$54.4k-74.8k yearly Auto-Apply 13d ago
Customer Segment Consultant
Bank of America 4.7
Customer service associate job in Charlotte, NC
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
This role is accountable for design, analysis, execution and/or ongoing sustainment support for a program initiative within the enterprise strategy and performance goals for one of the Customer Segments (i.e. Retail, Preferred & Small Business). Provides support to senior team leader and partners with product(s) and channel(s) teams to drive execution and integrate delivery to ensure the customer view is at the forefront of decisions in the achievement of goals. Accountable for initiative support, coordination, robust analysis and communications.
This role will reside within the Business Enablement and Intelligence team and will be responsible for supporting the Workplace Benefits data strategy to help drive revenue, optimize expenses, and deliver for our clients. The role will partner directly with stakeholders to develop business requirements, participate in user acceptance testing, and analyze data. Additionally, this individual will be asked to explore leveraging enterprise Business intelligence tools (e.g. MicroStrategy, Tableau, Alteryx etc.) to help deliver streamlined / automated reporting. The candidate will be required to work with peers across Workplace Benefits and across the company in other LOBs (e.g. Technology, CXO, Merrill, Consumer, etc.) to exert influence, integrate, and ultimately deliver mutually beneficial outcomes.
Responsibilities:
Liaison with technology and business partners to develop and design consumable reporting views
Partner with Workplace Benefits Sales, Product, Relationship Management and Participant Experience teams to define data and reporting priorities
Partner with Workplace Benefits Controls and LRC to proactively manage risk associated with access and use of Workplace Benefits data
Proactively identify new reporting tools to streamline processes and provide improved insight to business partners
Proactively develop and deepen trusted relationships with peers across Workplace Benefits and partner LOBs (e.g. Workplace Benefits Technology, Merrill, Private Bank, etc.)
Support the development of data requirements, analysis, and reporting for other ad hoc priorities
Requirements:
Minimum of 5 years of data analysis / data strategy
Demonstrated experience with reporting analytics platforms and tools
Desired:
Hadoop
Alteryx
Tableau
MicroStrategy
Agile
Project Management
Bachelor's Degree or equivalent work experience
Skills:
Attention to Detail
Collaboration
Verbal and Written Communications
Problem Solving
Business Analytics
Continuous Improvement
Critical Thinking
Excellent analytical and organizational skills, with reporting and / or data management experience strongly preferred.
Proficiency in data management - data quality, metadata management and governance
Data analysis experience with strong SQL writing skills
Ability to translate requirements from business leaders to operationalize reporting
Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
For internal employees; participation in a work from home posture does not make you ineligible to post
Shift:
1st shift (United States of America)
Hours Per Week:
40
Pay Transparency details
US - MA - Boston - 100 Federal St - 100 Federal St Lp (MA5100), US - NJ - Pennington - 1400 American Blvd - Hopewell Bldg 4 (NJ2140) Pay and benefits information Pay range$73,200.00 - $116,900.00 annualized salary, offers to be determined based on experience, education and skill set.Discretionary incentive eligible This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.BenefitsThis role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.
$73.2k-116.9k yearly Auto-Apply 60d+ ago
Client Specialist (3rd Shift)
Anuvia Prevention & Recovery Center 3.8
Customer service associate job in Charlotte, NC
Job Description
Now Hiring: Client Specialist (3rd Shift)
Supportive. Purpose-Driven. Recovery-Focused.
Status: FT | Hourly, Non-Exempt Reports To: Shift Supervisor
Schedule: 3rd shift 11pm-7:30am
About the Role
Anuvia is seeking compassionate and reliable Client Specialists to join our Clinical Inpatient team. This vital position supports individuals in our detox and residential programs-helping them navigate recovery with dignity, safety, and care. If you're ready to make a difference and grow within a structured career ladder, we want to hear from you.
What You'll Do
Welcome and orient new clients into the detox program, complete service plans, and intake documentation.
Maintain a therapeutic and secure environment by performing safety checks, room searches, and drug screenings.
Administer medications (if certified), support mental/physical health observations, and provide first aid/CPR if needed.
Facilitate daily therapeutic or educational activities and help transition clients to appropriate levels of care.
Collaborate with clinical staff to evaluate client needs and maintain accurate documentation in electronic health records.
Be an active participant in shift communication, incident reporting, and quality improvement processes.
Career Growth Opportunities
We offer a clear career ladder with built-in certification support and increased responsibility at each level:
Client Specialist I: Entry-level with certification required within 60 days
Client Specialist II: Certified and able to train others
Client Specialist III: Med Tech certification required within 90 days
Client Specialist IV: Enrolled in CADC registration program with supervision requirements
Client Specialist V: CADC-I certified
Already a Qualified Professional (QP)? You'll also support screenings, service plans, therapeutic interventions, and staff supervision.
What We're Looking For
Education: High School Diploma or GED required
Experience: 2 years in healthcare or substance use treatment preferred
Skills: Strong communication, problem-solving, time management, and adaptability
Certifications:
CADC preferred
Med Tech (within 90 days for CSIII)
CPR/First Aid (or willing to obtain)
Valid NC or SC Driver's License required
You'll Thrive If You Are:
Calm under pressure and able to handle crisis situations with professionalism
Passionate about helping others overcome barriers in their recovery
Committed to excellence, teamwork, and continuous learning
Comfortable working in a diverse, fast-paced residential treatment environment
Why Join Anuvia?
Purpose-driven work that truly makes a difference
Structured advancement with credentialing support
Supportive team culture in a respected treatment center
Opportunity to grow into a QP or Certified Counselor role
Competitive Benefits:
We offer a comprehensive benefits package, including:
-Immediate health benefits with no waiting period.
-Generous time off policies and company-provided disability insurance.
-Competitive salary with a 401(k)-plan featuring a 7% employer contribution after the first year.
-Access to continuous learning and development opportunities, plus a range of additional benefits and opportunities for career advancement.
$45k-74k yearly est. 20d ago
Client Experience Specialist- Marketing | Sage Home Loans
Sage Home Loans Corporation
Customer service associate job in Charlotte, NC
This role requires a hybrid schedule and will be based in our South Charlotte, NC Headquarters (Tuesday through Thursday) and work fully remotely on Mondays and Fridays each week.
As a Client Experience Specialist, you'll be the trusted voice behind our brand-supporting clients directly, shaping how Sage shows up across public review platforms, and making sure every borrower feels heard from application to closing and beyond. This role blends mortgage expertise with thoughtful communication, reputation stewardship, and real-time problem solving. You'll partner closely with Sales, Operations, and Marketing to connect the dots between client feedback and meaningful action, helping us deliver a simple, human, and consistently excellent experience. At Sage, we put clients first, and you'll play a key part in ensuring our clients feel supported, respected, and genuinely cared for at every stage of their journey.
What You'll Do
Monitor and manage client reviews across platforms such as Google Business, Trustpilot, Zillow, BBB, and others, ensuring responses are timely, accurate, and aligned with Sage's brand voice.
Serve as a client-facing representative by making and receiving calls to address concerns, provide clarity, and reinforce a positive end-to-end mortgage experience.
Act as the primary point of contact for escalations, delivering empathetic, fast, and effective resolution while upholding compliance and client-first standards.
Identify patterns in client sentiment and feedback; track themes, analyze trends, and report insights to Marketing, Sales, and Operations to drive continuous improvement.
Partner cross-functionally to bridge communication between mortgage teams and brand/marketing efforts, ensuring consistency in messaging and service.
Proactively connect with clients post-closing to gather feedback, confirm satisfaction, and resolve lingering questions.
Document all client interactions, trends, and learnings in clear, actionable formats for internal partners.
Contribute to internal meetings by sharing reputation insights, emerging issues, and opportunities to elevate the client experience.
What We're Looking For
Experience in reputation management, brand communications, or public response drafting.
Solid understanding of the mortgage process and common client touchpoints, ideally with previous experience in lending, processing, or client-facing mortgage roles.
Strong verbal and written communication skills with the ability to deliver clear, empathetic, and brand-aligned messaging across phone and digital channels.
Proven collaboration skills and a team-first mindset; comfortable partnering across Marketing, Sales, Operations, and CX.
Ability to succeed independently in a fast-paced, remote or hybrid environment while maintaining accountability and responsiveness.
Strong organizational skills with the ability to manage multiple feedback channels, calls, and tasks simultaneously.
Analytical mindset with comfort identifying trends, root causes, and opportunities for improvement in client sentiment data.
Proficiency with reporting tools such as Excel or Google Sheets to track review volume, performance metrics, and sentiment trends.
Intellectual curiosity, proactive problem-solving, and a natural desire to understand client motivations and improve their experience.
Familiarity with public review platforms (Google Business, Trustpilot, Zillow, BBB), or willingness to learn, is preferred.
Compensation
Total Cash Compensation Range: $28 - $33 per hour
This range reflects total cash compensation, which may include base salary only or base salary plus target bonus, depending on the role. Where eligible, equity may also be offered separately and not included above. Actual compensation varies based on location, experience, and qualifications.
The following benefits are provided by Red Ventures, subject to eligibility requirements.
Health Insurance Coverage (medical, dental, and vision)
Life Insurance
Short and Long-Term Disability Insurance
Flexible Spending Accounts
Paid Time Off
Holiday Pay
401(k) with match
Employee Assistance Program
Paid Parental Bonding Benefit Program
Flexible Paid Time Off (PTO): We believe time to rest and recharge is essential. That's why we offer a generous and flexible PTO policy. Full-time employees accrue 20 days of PTO for a full calendar year annually, with an increase to 25 days after five years of service.
Who We Are:
Sage Home Loans Corporation is a digital mortgage lender solution redefining the mortgage origination experience. By building new technology solutions we're creating simple and clean customer experiences to simplify the mortgage application process. Our team has developed a fully digital online application that enables the user to complete their application and start looking for the right mortgage that matches their needs 24/7. We then marry the digital journey with exceptional human interaction from our expert Loan Officers to create the best possible borrower experience.
Founded in 2000, Red Ventures (RV) is home to a diverse portfolio of industry-leading brands and businesses, strategic partnerships and proprietary technology, including Sage Home Loans, Bankrate, Lonely Planet, The Points Guy, BestColleges and more. Together, RV helps millions of people worldwide make life's most important decisions, accelerates digital adaptation, and innovates the online consumer experience by improving every step of the consumer journey from first discovery of information, throughout the decision-making process, to transactions. Headquartered south of Charlotte, NC, Red Ventures employs thousands of people across the US and Puerto Rico, with international offices in the UK and Brazil. For more information, visit *********************** and follow @RedVentures on social platforms.
At Red Ventures, we believe diverse, inclusive teams are better. To help you better understand our core values and beliefs, we encourage you to watch this brief YouTube video: Our Belief Statements. This will give you insight into the principles that guide our work and our commitment to fostering an inclusive environment.
We offer competitive salaries and a comprehensive benefits program for full-time employees, including medical, dental and vision coverage, paid time off, life insurance, disability coverage, employee assistance program, 401(k) plan and a paid parental leave program.
Red Ventures is an equal opportunity employer that does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or any other basis protected by law. Employment at Red Ventures is based solely on a person's merit and qualifications.
We are committed to providing equal employment opportunities to qualified individuals with disabilities. This includes providing reasonable accommodation where appropriate. Should you require a reasonable accommodation to apply or participate in the job application or interview process, please contact accommodation@redventures.com.
If you are based in California, we encourage you to read this important information for California residents linked here.
$28-33 hourly Auto-Apply 4d ago
Client Experience Specialist
Tkxs Inc.
Customer service associate job in Charlotte, NC
Immediate
About TKXS
A B2B technology and data-driven solutions company, TKXS provides data collection, data science, technology and data-enabled marketing and incentive management capabilities to the agriculture, healthcare, construction and industrial supply industries. With an unparalleled combination of industry breadth, depth and trust, no other provider offers clients a more complete solution set.
TKXS' clients know us to be trustworthy, responsive and straightforward. And while we count myriad strengths, our greatest advantage is our team. Guided by five core values, we trust more and achieve more. We team up, we stay curious, we take responsibility, we speak out, and we serve others. Grounded by our leadership team's thoughtful planning, and fueled by enthusiastic and innovative teammates, your future at TKXS could be bright indeed.
What We're seeking
The Agriculture Client Experience Specialist will serve on a team of individuals representing the virtual, customer-facing points-of-contact for the client and their customers. The Client Experience Specialist team extends stellar customerservice on behalf of the client to ensure a positive experience.
About the Position
Duties/Responsibilities:
Gain a thorough understanding of the client's business and program
Receive inbound calls, emails and support tickets from the client's field sales reps, retail and/or farmer customers
Respond to all email communications and support tickets, as well as missed calls and voicemails within 24 hours
Document all inbound and outbound communication for metric reporting to the client
Handle heavy call volume periods with high service and great attention to detail
Identify opportunities for efficiency gains and additional support during low call
volume periods
Assist client and their customers with all matters relating to the program
If further assistance is required, provide support to the customer with warm transfers to other departments within the client organization or customer follow up once further research is conducted
If further research is required, provide the customer with an estimated timeframe for follow-up or communication
Document and report system issues via a ticketing system for resolution with appropriate technical resources
Build meaningful relationships with our client's sales personnel and stakeholders
Act as our client's representative and advocate, ensuring delivery of accurate information, excellent service and resolving concerns in a timely manner
Provide systems and programs related support to field personnel and client stakeholders
Merchandise customer Voice of Customer (VOC) with TKXS Management to share with internal stakeholders and/or key client stakeholders
Support in training new team members as needed
Collaborate with staff management to prepare and ensure adherence to best practices
Provide support through Quality Assurance (QA) testing of new system functionality
Credentials
College degree, preferably in Agriculture and/or Business Management
Experience in customerservice handling high volume phone and email traffic (at least 90-95% of the day is spent on the phone and answering emails)
Strong attention to detail and sense of urgency when following up with customers
High professionalism and willingness to serve the customers' needs
Adept and comfortable using multiple web-based systems simultaneously
Excellent interpersonal, written, verbal, and telephone communication skills; Fluency in English
Capacity to work under tight timelines and in team-oriented environments
Proven ability to adapt and thrive in a changing environment
Proven ability to function well in a high-paced and at times stressful environment
Proficient with Microsoft Office Suite or related software
Must be able to work in the Charlotte or Raleigh office and the ability to work from home when necessary
Note: This position requires a 40-hour work week. Business hours depend on program needs and may change seasonally based on call / email / support ticket volume. During certain times of the year you may be asked to work a flexible shift to support workload.
Physical Requirements:
Prolonged periods of sitting at a desk and working on a computer.
Must be able to lift up to 15 pounds at times.
Why TKXS?
At TKXS, you'll be positioned to do your best work ever, surrounded by caring, fun-loving and inspiring teammates. We work hard for our clients, but we play hard, too. Think happy hours, impromptu get together, and abundant community service projects.
We also provide a hefty benefits package:
health insurance,
maternity and paternity leave,
a 401(k)-matching program,
affordable family benefits.
prescription drug insurance,
pet insurance, as well as
TKXS also covers -- 100% -- dental, vision, and life insurance for full-time employees.
And then there are the perks - and plenty of them, including video games, healthy treats, seriously good coffee, and you won't believe what's on tap in the breakroom.
Ready to bring out the best in yourself? Then we want to hear from you. Give us a call, send an email, or go ahead and apply today.
TKXS is proud to be an Equal Opportunity Employer. We value diversity - in our workplace and in our community and are committed to creating an inclusive environment for all employees.
$29k-52k yearly est. Auto-Apply 60d+ ago
Client Specialist, Morrison Charlotte
Knitwell Group
Customer service associate job in Charlotte, NC
About us
Talbots is a leading omni-channel specialty retailer of women's clothing, shoes and accessories. Established in 1947, we are known for modern classic style that's both timeless and timely, fine quality craftsmanship and gracious service. At Talbots relationships are the key to our business, we hire individuals who bring new ideas to the table, understand smart risk taking and can enhance an already thriving culture. With a commitment to offer modern classic style for every body type, through a full range of sizes, inclusive to every woman in your life.
What We Offer:
Growth! Here at Talbots our goal is to give you the tools to grow beyond this position and into the next.
Incentive Opportunities
Benefits: Comprehensive benefits packages accessible to both full time and eligible part time employees. To learn more, visit our We Care page.
Generous Discount: 50%, 60% & 70% Merchandise Discount off Talbots and Haven Well Within.
Other Perks: Referral Incentive Program, discounts on travel, shopping, concerts and more.
What we Value “WE CARE”:
We Win as a team and are dedicated to ensuring and applauding each other's success.
We Encourage creativity, innovation and smart risk-taking.
We are Committed to building relationships with our customers and associates by knowing, serving, and delighting them.
We Act with integrity, transparency, candor, and respect.
We Respect, honor and value diversity and are invested in cultivating a dynamic and inclusive culture.
We Embrace community by bringing positive change to those we live and work in.
Who You Are:
Driven to create, build and cultivate relationships with customers and the community with a focus on prospecting and establishing a strong clientele from existing and new customers.
Possesses a strong ambition and passion for achieving goals, both as an individual and as a member of the store team and thrives working in a team environment.
Able to work cooperatively in a diverse work environment
Passionate about selling and seeks organized and thoughtful ways to drive new traffic into the store.
Possess excellent written and verbal communication skills and a high level of integrity.
Demonstrates strong planning and organizational skills to proactively contact clientele with the intent to sell in a way that is relevant, timely and meaningful for her.
Professional, assertive, and friendly with the ability to make decisions independently.
Possess the technological aptitude to navigate POS/computer/iPad/handheld systems.
Have open availability of 20 - 29 hours per week
Able to work a flexible schedule based on the needs of the business including evenings, weekends, and holidays.
Comfortable climbing ladders, moving around regularly, and standing for extended periods of time.
Able to bend, reach, stretch for product as well as lift, carry, and move at least 40 lbs.
What You'll Do:
Create and foster a culture of hospitality through exceptional customer experiences and build enduring relationships both internally and externally.
Support all service enhancers to build strong relationships including active use of Concierge.
Achieve sales and service metrics in key measurable areas including: Clientelling/Outreach, Appointment Setting, Talbots Classic Awards etc.
Plan and prioritize tasks and responsibilities to meet the needs of the customer and business.
Seek to understand customer needs & wants with curiosity and confidence through intentional conversation.
Share current products and fashion trends with customers to appropriately wardrobe, inspire and build trust.
Actively participate in community/store activities and events that promote the Talbots Brand.
Professionally represent the brand image.
Note: This position description is intended to describe the general nature of work being performed by associates assigned to this job. It is not intended to be inclusive of all duties and responsibilities and is subject to change.
Location:
Store 01307 Morrison NC-Charlotte, NC 28211Position Type:Regular/Part time
Equal Employment Opportunity
The Company is an equal opportunity employer and welcomes applications from diverse candidates. Hiring decisions are based upon a candidate's qualifications as they relate to the requirements of the position under consideration and are made without regard to sex (including pregnancy), race, color, national origin, religion, age, disability, genetic information, military status, sexual orientation, gender identity, or any other category protected by applicable law. The Company is committed to providing reasonable accommodations for job applicants with disabilities. If you require an accommodation to perform the essential duties of the position you are seeking or to participate in the application process, please contact my ***************************. The Company will make reasonable accommodations for otherwise qualified applicants or employees, unless such accommodations would impose an undue hardship on the operations of the Company's business. The Company will not revoke or alter a job offer based on an applicant's request for reasonable accommodation.
$29k-52k yearly est. Auto-Apply 60d+ ago
Client Performance Specialist - WSOC TV
Cox Media Group 4.7
Customer service associate job in Charlotte, NC
Job Title: Client Performance Specialist - WSOC TV
The Client Performance Specialist focuses on campaign and performance management for our portfolio of digital advertising clients. The Client Performance Specialist works closely with our local market sales teams, specialist teams and our internal operations teams to understand how our advertising campaigns are performing holistically. In terms of campaign management, the individual in this role will be responsible for keeping an overarching view of our advertisers' media plans and goals and ensuring that our local stakeholders and clients are served with the best-in-class customer care. The individual must be able to collect, mine, and interpret campaign data, developing actionable insights in an executive level report that increases ROI for our advertisers.
This individual must maintain comprehensive knowledge of all aspects of digital products including product offerings, protocols, and KPI management. They must have a strategic mindset, being able to review campaigns' performance outcomes and make strategic decisions on what levers need to be pulled to optimize client campaigns. The individual must be a team player, with the ability to collaborate with internal and external stakeholders while analyzing performance and developing strategies. Clear and concise communications will be key for the individual to succeed.
Previous experience in digital campaign analytics and creating client-facing deliverables is critical. The Client Performance Specialist must have in-depth knowledge of digital analytic platforms, being confident in accessing and pulling data in systems such as Google Analytics, Google Ads, Facebook, and more. A basic knowledge of ad tags/trafficking and conversion management (Google Tag Manager) will only help this individual excel in the role. An analytically curious mind is key.
Essential Duties and Responsibilities
Leverage comprehensive knowledge of all digital ad products and operation processes to effectively monitor and enhance campaigns to achieve advertiser goals and KPIs
Maintain internal documentation to ensure that campaigns are managed properly, with account details recorded for media plans, optimizations, and other client details
Offer a holistic campaign perspective, effectively communicating performance to our stakeholders in ongoing reporting recaps
Follow SLAs determined for campaign launch, revisions, and deliverables working with internal and external stakeholders
Provide facilitation for continuously improving the quality of service and campaign results for our local markets and clients
Responsible for order entry, trafficking, monitoring, and reporting on digital owned & operated campaigns
Quality assurance on work performed by our corporate team
Leverage storytelling skills to build exceptional customer reports
Minimum Qualifications
2-4 years of experience working in a digital advertising operations role, working with sales and marketers
2-4 years of experience in campaign and performance management
Knowledge of digital marketing including SEM, SEO, social, content marketing, programmatic, video, display advertising, and website development
Knowledge of ad tagging and the CM Trafficking, Reporting, & Attribution platforms and ability to formulate appropriate recommendations to improve client ROI is a plus
Analytical and possess the ability to evaluate data and interpret results for client-facing deliverables
Knowledge of attribution and omni-channel efforts is essential, understanding how all marketing channels work together to drive results
Excel skills needed for interpreting data for insights and superior PPT skills for visualizing the outcomes and opportunities
Proven skills in digital campaign management including processing, trafficking, and monitoring performance against established expectations
Excellent written and verbal communication skills are necessary for effectively managing performance
Problem-solving skills is required, with the ability to proactively identify potential issues, troubleshoot and quickly resolve them
Demonstrated customerservice skills with ability to build strong working relationships and consistently meet or exceed customer expectations
Proven ability to manage multiple projects in a fast-paced environment with the ability to learn and apply new concepts and tools quickly
Detailed knowledge of both internal and outsourced digital platforms, understanding how technology stacks come together to serve our campaigns
Preferred Qualifications
BA/BS from a 4-year university or equivalent preferred
Working knowledge in ad platforms and reporting in systems such as: Google Analytics, Google Ads, general Google Marketing Platforms, Facebook, CM360/DV360/SA360, etc. Google Analytics and Google Ads certifications are preferred
About Cox Media Group
CMG Media Corporation (d/b/a Cox Media Group) is an industry-leading media company with unparalleled brands, award-winning content, and exceptional team members. CMG provides valuable local and national journalism and entertainment content to the people and communities it serves. The company's businesses encompass 14 high-quality, market-leading television brands in 9 markets; 45 top-performing radio stations delivering multiple genres of content in 9 markets; and numerous streaming and digital platforms. CMG's TV portfolio includes multiple primary affiliates of ABC, CBS, FOX, NBC, Telemundo and MyNetworkTV, as well as several valuable news and independent stations. For more information about CMG, visit *********************
Req #: 2001 #LI-Onsite
$48k-57k yearly est. 59d ago
Reservationist
Transdevna
Customer service associate job in Concord, NC
Transdev in Concord, NC is hiring a Scheduler/Reservationist to intercept customer calls and schedule transportation. We are seeking friendly, customerservice-oriented people who are dedicated to safety. Transdev is proud to offer: + Competitive compensation package of minimum $17.00 per hour - Maximum $19.00 per hour
Benefits include:
+ Vacation: up to 20 days per year
+ Sick days: up to 4 days per year
+ Holidays: 7 paid holidays
+ Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.
Benefits may vary depending on location policy. The above represents the standard Corporate Policy.
Key Responsibilities:
+ Answer customer calls and input ride information using a computerized scheduling system.
+ Enter new customer information and changes into the system.
+ Data entry into spreadsheets and databases.
+ Communicate late vehicle service and verifying "No Shows" with customers.
+ Resolve service-related complaints.
+ Create daily route maps of the reservations for the drivers.
+ Other duties as required.
Qualifications:
+ High school diploma or GED required.
+ 2 years reservationist or customerservice experience.
+ Computer literate
+ Excellent communication and listening skills.
+ Must be able to work shifts or flexible work schedules as needed.
+ Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.
Physical Requirements:
The essential functions of this position require the ability to:
+ Work outside in varying temperature, weather, and humidity conditions-100% of the job is performed outside, work alone and in remote locations.
+ Sit for extended periods (up to 6-8 hours per day); frequently walk for long distances and on possible sloped ground or slippery and uneven surfaces
+ Push and pull objects up to 20 pounds, occasionally throughout the workday; lift material weighing up to 50 lbs. with or without assistance; occasionally bend, kneel, or crouch to files or equipment stored at ground level
+ Withstand heavy traffic areas while performing the duties of the job; tolerate exposure to considerable amounts of dust, vehicle fumes and noise.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact ************************************
Drug-free workplace:
Transdev maintains a drug-free workplace. Applicants must:
+ Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).
+ Successfully pass a pre-employment drug screen.
About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.
Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev - the mobility company - empowers the freedom to move everyday thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at ****************** or watch an overview video at ******************* O5cv0G4mQ
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
California applicants: Please Click Here for CA Employee Privacy Policy
Job Category: Call Center / Dispatch / Reservationist / Scheduler
Job Type: Full Time
Req ID: 6935
Pay Group: TGQ
Cost Center: 373
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
Drug-free workplace
If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.
California applicants: Please Click Here for CA Employee Privacy Policy.
About Transdev
Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.
Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev - the mobility company - empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at http://****************** or watch an overview video.
How much does a customer service associate earn in Rock Hill, SC?
The average customer service associate in Rock Hill, SC earns between $20,000 and $36,000 annually. This compares to the national average customer service associate range of $24,000 to $40,000.
Average customer service associate salary in Rock Hill, SC
$27,000
What are the biggest employers of Customer Service Associates in Rock Hill, SC?
The biggest employers of Customer Service Associates in Rock Hill, SC are: