Customer service associate job in Newport Beach, CA
A fast-growing proptech company located in Newport Beach is seeking a Head of Customer Success. This role involves driving customer activation, adoption, retention, and expansion across SMB and mid-market accounts. Ideal candidates will have 3-6 years of experience in SaaS Customer Success with a strong track record in process-building and data analysis. Competitive compensation includes a base salary and bonus structure, alongside opportunities for professional development. Hybrid work options are available within the LA/OC/SD area.
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$112k-169k yearly est. 3d ago
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Customer Service Center Associate (111.25)
American States Water Company
Customer service associate job in San Dimas, CA
Golden State Water Company is one of the largest investor-owned water utilities in the United States. We deliver quality, reliable water to more than 1 million people in over 80 communities throughout California. Golden State Water has been in business for more than 90 years because we put customers first. Accountability The CustomerService Center Associate is proficient in the use and application of the tools, equipment, software, processes, and procedures required in the performance of the position's essential duties and responsibilities. Duties and responsibilities are prioritized according to the work unit assigned and performance measures are based on competencies to include accountability, customer focus, teamwork, problem solving, and productivity. Essential Duties and Responsibilities • Responds professionally and effectively to all types of customer inquiries and service requests via multiple channels of customer contact and according to Company and regulatory performance standards across all customerservice areas • Creates and accesses customer records, researches, and navigates efficiently through the Customer Information System (CIS) to resolve customer complaints and account discrepancies • Assists customers with online customer self-service and electronic payment portal system access, navigation, and resolving technical issues • On a daily basis, assigns, tracks, and monitors on-cloud meter reading route downloads/uploads, provides assistance and support to users of the FCS Itron on Cloud software and smart devices • Analyzes and edits meter read data; with appropriate follow-up action • Processes customer payments accurately and prepares cashiers reports and deposits • Processes new customer applications and renewals for a variety of programs that may include but is not limited to Customer Assistance Program (CAP), hydrant meters, new services, backflow compliance, and fire flow tests, etc. • Dispatches service and trouble calls accurately and timely to field service personnel • Accesses and researches field service orders, monitors Key Performance Indicators (KPI), and navigates efficiently through Mobile Workforce Management (MWM) system • Notifies GSWC management team and other departments of emergencies such as water outages, main breaks, etc. • Performs higher level customerservice center duties that include but are not limited to: o Sharing knowledge and mentoring newly hired staff o Responding to calls in the quality assurance and/or escalation phone skill sets o Completing quality audit checklists as assigned by supervisor(s) o Communicating complex regulations, billing and rate information to customers o May provide MWM and CC&B user support to Water Operations staff • Performs other duties as assigned The above job description is not intended to be, nor should it be construed as, exhaustive of all responsibilities, skills or competencies associated with this job. Minimum Qualifications • High school diploma or equivalent • Two (2) years relevant work experience at GSWC or five years of customerservice experience in a professional environment • Familiarity with utility or comparable service industry, contact center systems and customer information system terminology • Must be proficient in computer skills including Microsoft Office • Must be able to read and interpret documents such as regulations, procedure manuals, and rate schedules, etc. • Must be able to demonstrate the ability to prioritize assignments and work in order of urgency and sensitivity • Proficiency in PC applications such as Windows, Word Processing, Spreadsheets and Internet • Good written and verbal communication skills • Ability to communicate effectively with their supervisor, co-workers and the public • Ability to perform basic mathematic functions, calculate figures, and reconcile account information • Bilingual skills may be required May require varied shift assignments based on business needs, including working in all weather conditions, during all hours of the day. Physical demands include but are not limited to standing, climbing, walking, lifting, bending, pulling and/or pushing, grasping, reaching, stooping and crouching, sitting, typing, walking, reading, writing, color determination, speaking and listening for extended periods of time. Qualities of a Successful CustomerService Center Associate • Trustworthy; strong personal integrity • Strong level of accountability and ownership • High quality communication skills, both verbal and written (including email) • Analytical and critical thinker • Ability to maintain strong relationships with field service personnel. • Collaborative and team oriented • Professional with internal and external customers • Customerservice-oriented • Excellent multi-tasking, time management and organizational skills • High degree of initiative; a self-starter BENEFITS Our Company supports our employees with rich benefit programs and resources to help them thrive today and prepare for tomorrow. Benefit options include medical, dental, and vision plans with the Company currently paying 85% of the monthly premium for employees and their eligible dependents. We also offer paid vacation and sick time and twelve Company paid holidays per year. To help our employees plan for the future, we offer both a 401(k) retirement plan as well as a Defined Contribution Profit Sharing retirement plan. Additional benefits include life, AD&D, and LTD insurance as well as health savings account and flexible spending plans. COMPENSATION INFORMATION The compensation range provided is in compliance with state specific laws. Multiple factors are used to determine the actual starting rate of pay for all of our positions, including specific skills, years of experience, education, certification(s), and other job related factors. The responsibilities of this position will involve access to information that may be considered confidential, private and sensitive. Therefore, the individual filling this position will be required to both allow and pass a background check. NOTE: Reasonable accommodations will be made to enable individuals with special needs to perform the essential functions.
$33k-45k yearly est. 6d ago
Sales Associate: Custom Specialist - Los Angeles
Alteration Specialists
Customer service associate job in Los Angeles, CA
Job Title: Sales Associate: Custom Specialist Compensation Range: Competitive Packages Reports to: Sales Director We are seeking a driven and results-oriented Sales Associate to join our team at LABEL. This role focuses on direct sales, client acquisition, and building a robust pipeline through cold calling, outreach, and consistent follow-up. If you're a self-motivated "hunter" who thrives on hitting sales targets, taking ownership of your results, and delivering an exceptional client experience, this is an exciting opportunity to grow your career in the custom clothing industry.
What You Will Do
Lead Generation and Sales
Proactively self-source and prospect new clients through cold calling, email outreach, and social media engagement.
Consistently meet or exceed weekly and monthly sales targets, including appointment-setting and revenue generation goals.
Conduct sales appointments with professionals, including business executives and entrepreneurs, in our LABEL showroom or at other convenient locations.
Client Relationship Management
Build and maintain strong client relationships through consistent and personalized follow-ups.
Regularly communicate with clients regarding orders, promotions, and new services to drive repeat business.
Maintain accurate records of all sales activity, client interactions, and performance metrics using our CRM system.
Operations and Business Management
Ensure timely and accurate order submissions, proactively resolving any issues to maintain client satisfaction.
Collaborate with the team to optimize sales workflows and share insights to improve processes.
Training and Certification Period
This role includes a comprehensive two-month training period designed to set you up for success. During this time, you will:
Complete a structured training program to develop the knowledge and skills needed to excel.
Learn and apply LABEL's sales processes, product knowledge, and client engagement strategies.
Meet key benchmarks to track your progress and ensure you are on the right path.
Certification testing will be provided at the end of the training to confirm readiness. Successful completion of the training and certification process is required to begin selling independently.
Attributes We Value
You have a Hunter Mentality. You are motivated by pursuing leads, closing deals, and surpassing sales targets.
You are accountable, taking ownership of your responsibilities, consistently delivering on commitments, and owning both successes and areas for improvement.
You are ambitious and goal-oriented. You have an entrepreneurial spirit that thrives on hitting measurable objectives and finding new ways to succeed.
Self-Motivated and Entrepreneurial: You are proactive in identifying opportunities and taking initiative.
You are Charismatic and Personable. You have a natural ability to connect with clients and foster trust.
Professionalism: You consistently demonstrate reliability, integrity, and a polished demeanor in all client and team interactions.
You are detail-oriented. You ensure accuracy in every aspect of your work.
Coachable and Open to Feedback: You value personal growth and continuous improvement.
What We Are Looking For
1-2 years of experience in sales, cold calling, or customerservice preferred.
Bachelor's degree or equivalent work experience.
Proven ability to meet or exceed sales goals is a strong advantage.
Why Label?
At LABEL, you'll be a key player in building one of the most exciting custom clothing brands in the U.S. While we are a company with over a decade of experience, we are in a dynamic growth phase, operating with the energy and innovation of a startup environment. As a Custom Specialist, you'll have the tools, training, and support to thrive in a fast-paced, results-driven culture where your success drives the company's growth.
This is more than just a sales role; it's an opportunity to create a welcoming and professional atmosphere that leaves a lasting impact on clients, particularly during some of the most significant moments in their lives. You'll help expand our brand while building long-term relationships with clients and partners, all while honing your sales skills and becoming an expert custom clothier.
You'll participate in a comprehensive training program designed to provide exceptional service, technical expertise, and an elevated client experience. As part of a tight-knit operations and sales team, you'll enjoy the excitement and challenges of being part of a growing organization disrupting the custom clothing industry, with unlimited opportunities for career growth.
LABEL is committed to rewarding top talent with competitive compensation, full benefits, and a focus on professional development. If you're looking for a role where you can grow as fast as the brand, be part of something transformational, and help shape the future of custom clothing, LABEL is the place for you!
Compensation
We offer a competitive compensation package with uncapped commission potential-your earning power is limited only by your ambition. After your first year, your income is entirely performance-driven, with no ceiling on what you can achieve. To support your success from the start, we provide one year of training assistance pay, including a minimum income of $42,000 in your first year. With the right drive and determination, the sky's the limit-your success is in your hands.
$42k yearly 2d ago
Applicant Services Representative
California State University 4.2
Customer service associate job in Los Angeles, CA
APPLICANT SERVICE REPRESENTATIVE (2 POSITIONS AVAILABLE) Administrative Support Assistant IIAdmissions and Recruitment Salary Range: $3,680 - $5,417/Monthly (Budgeted Hiring Salary $3,680) Work Schedule : Full-Time, Monday - Friday, 8:00 a.m. to 5:00 p.m. Occasional evening, or weekend, work may be required; non-exempt classification.
Essential Functions : Reporting to the Associate Director of Admissions, the incumbent will become a central figure in our admissions team, to make the college journey smoother and more accessible for our prospective students. The incumbent is responsible for the processing of undergraduate and graduate application documents and responding to admissions related inquiries. The incumbent will conduct applicant follow-up for the online Cal State Apply admission applications and assist with the manual review and entry of paper applications. The incumbent will determine appropriate coding for transcripts and supporting documents and enter (scan and verify) application data into CMS (Content Management System) Student System. The incumbent will update necessary screens/items as appropriate into CMS and follow established entry and imaging procedures for documents, to prepare admission files for the evaluation teams. The incumbent will assist with data resolution and maintenance, student biographical/directory data updates and corrections. The incumbent will review admission appeal and application fee waiver requests. Additionally, the incumbent will respond to inquiries from applicants, current students, staff and campus community, and assist in the training of others.
Required Qualifications & Experience : Equivalent to two years of general office experience, which included providing work direction or acting as a lead to lower level staff. The incumbent must have data entry experience. The incumbent must have fundamental writing and presentation skills to effectively communicate standard information. The incumbent must possess the ability to understand standard office procedures; operate office equipment and computer applications; perform basic arithmetic calculations; respond to routine inquiries and explain standard policies and procedures to others; and follow established procedures, maintain a high level of accuracy and maintain cooperative working relationships. The incumbent must have a demonstrated interest and/or ability to work in a multicultural/multiethnic environment. A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the California State University. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current California State University employees who may apply for the position.
California State University, Los Angeles, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California.
As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.
Desired Qualifications : Experience working within a student services-oriented environment. Must be able to work independently and in a high pressure/high volume work environment, with public contact. Be a quick learner, multi-task oriented, and consistently demonstrate a positive attitude, professionalism, student centered philosophy, and teamwork.
Closing Date : Review of applications will begin on September 12, 2024, and will continue until the position is filled; however, the position may close when an adequate number of qualified applications are received. A COMPLETED ON-LINE CAL STATE LA EMPLOYMENT APPLICATION IS REQUIRED. RESUMES WILL NOT BE ACCEPTED IN LIEU OF A COMPLETED APPLICATION.
The person holding this position is considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 revised July 21, 2017, as a condition of employment.
In addition to meeting fully its obligations under federal and state law, California State University, Los Angeles is committed to creating a community in which a diverse population can live and work in an atmosphere of tolerance, civility and respect for the rights and sensibilities of each individual. To that end, all qualified individuals will receive equal consideration without regard to economic status, race, ethnicity, color, religion, disability, national origin or cultural background, political views, sex or sexual orientation, gender, or other personal characteristics or beliefs.
Candidates must demonstrate ability and/or interest in working in a multicultural/multiethnic environment. Certain positions require fingerprinting. The University actively encourages qualified minorities, women and persons with a disability to apply. Upon request, reasonable accommodation will be provided to individuals with protected disabilities to (a) complete the employment process and (b) perform essential job functions when this does not cause an undue hardship. We are an Equal Opportunity/Title IX Employer.
To obtain employment information for the impaired call:
TDD Line **************
24-hour Dial-A-Job Line **************
Advertised: Aug 29 2024 Pacific Daylight Time
Applications close:
$3.7k-5.4k monthly 6d ago
CSR/LOT ATTENDANT
Ace Parking Management, Inc. 4.2
Customer service associate job in Newport Beach, CA
Compensation Range: $19.00 - $20.00 per hour
About Us:
One of the reasons why we are the nation's leading parking management expert is because we recognize that "people" are what makes our company successful. It is this recognition that serves as the foundation and building block for our continued growth and success. Having been in business for over 72+ years, we understand what it means to earn "Every Thank You," which is treating our clients, partners, guests, and team members with utmost respect and courtesy. As one of the largest privately held management companies, we have the experience, passion, and the know-how to withstand the test of time and to disrupt the new marketplace with exploding new technologies. (About Us. Our Legacy)
Culture:
We have a strong, distinctive culture - a culture that is heavily influenced by a shared vision, style, and values. Our company values are the glue that binds our business, clients, and team members. There are some common traits that contribute to our unique culture. Clear values, caring, loyalty, humility, and a deep commitment to community are just a few of them. These characteristics often steer our decision-making and define the way we treat our customers, clients, suppliers, and team members. We guard these values and attributes fiercely.
Accountability:
Assist with office duties, including answering phones and emails.
Assisting customers' with using pay stations or automated ticketing equipment, including obtaining receipts, and credit card payment.
Assisting customers with locating vehicles.
Directing customers to parking areas or parking spaces, using hand signals or flashlights as necessary.
Resolving customer requests, questions, and complaints.
Patrolling parking areas on a golfcart in order to prevent vehicle damage and vehicle or property thefts.
Actively look for ways to assist customers.
What we are looking for:
A valid CA Driver's License
Must be able to stand and walk up to 8 hours per shift.
Must be able to speak clearly, distinctly, and effectively using tact and diplomacy.
Experience dealing with irate customers and resolving customer issues and/or complaints.
An outgoing and enthusiastic personality.
Willingness to do whatever it takes to earn a "Thank You."
What We Can Offer You for All Your Hard Work:
$19 - $20 Per Hour
Medical, dental, vision, life insurance coverage for full-time, eligible employees.
Flexible Spending Accounts for full-time, eligible employees
401k
Vacation/Sick for full-time and part-time employees
Holiday for full-time and part-time employees
Discount programs
Ace Parking is committed to the full inclusion of all qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. As part of this commitment, Ace Parking will ensure that persons with disabilities are provided reasonable accommodation. If reasonable accommodation is needed, please email: ***************************** describing the accommodation.
$19-20 hourly 4d ago
Customer Care Representative I
Agendia 4.5
Customer service associate job in Irvine, CA
The Customer Care Representative's 1 primary objective is to ensure all customers receive the best level of customerservice throughout the entire customer experience when dealing with an Agendia representative. An RAR1 serves as an internal and external resource for all customer needs related to product information, patient related inquiries, client supplies, billing inquiries and as an internal support agent to the commercial team for prospective and existing client needs. The RAR1 shall treat all client interactions with the highest-level of professionalism, energetic and have excellent verbal and written communication skills. The RAR1 shall follow all regulatory guidelines according to Agendia's Quality Assurance program and HIPAA compliance since dealing with Patient Health Information (PHI).
POSITION WITHIN THE ORGANIZATION
1. Reports to Regional Account Manager
2. Cooperates with all departments across the organization
3. Participates in:
- Department meetings
- Project meetings
- Working groups
- Project groups
Requirements
ESSENTIAL DUTIES AND RESPONSIBILITIES
Ensure all Customer Care Policies and Procedures are followed as it relates to the Regional Account Representative I position.
Ensure that all Agendia's health, HIPAA and safety Policies and Procedures are followed.
Ensure that all customer interactions are handled with the best level of customerservice at all times.
Handle all external and internal client inquiries, requests and concerns timely and with the highest level of professionalism and ensure client needs are met.
Accurately enter and maintain all required patient and customer data into the various systems utilized in the Customer Care department.
Coordinate relationship with CustomerService department in Amsterdam
Assist with Billing and Reimbursement inquiries.
Responsible for in-bound and out-bound telephone calls and ensure all calls are handled within the Customer Care established performance metrics.
Responsible for monitoring and resolving deficiencies within 2 working days.
Ensure that all block requests are complete on a daily basis and escalate any delayed requests to lead and/or department Manager.
Review Therapak (THP) orders on a daily basis and ensure all client supply orders are processed and shipped out timely.
Participate in the "Meet and greet" and "Ride Along" program with Oncology Sales Specialists (OSS) when applicable.
Tracking and monitoring of samples from pick-up to report delivery within the assigned territory.
Responsible for timely retrieval of patient sample block requests from clients and OSS.
Establish and maintain excellent communication with OSS's in your assigned territory and ensure OSSs' are informed of any potential client issues that may be encountered in a timely fashion.
Coordinate with the OSS in your assigned territory a formal introduction to a new client within one week of first sample reported and establish relations with client.
Submit block requests to path labs same working day as request are received. All block requests not completed same day, complete next working day.
Direct contact with top Clients bi-monthly to follow up on issues or questions.
Assist Commercial team with New Account set up in Sales Force.
Assist Commercial team with Portal set up in Sales Force.
Performs other related duties as required or assigned.
The above listing represents the general duties considered essential functions of the job and is not to be considered a detailed description of all the work requirements that may be inherent in the position.
KEY CONTACTS
Internal
* This position may interface with all departments within the company.
External:
* N/A
EDUCATION AND EXPERIENCE REQUIREMENTS
EDUCATION
High School Diploma or equivalent
2 + years related experience
Experience with Microsoft Office (especially Outlook, Word, and Excel)
Experience with Windows Operating System environment and web applications
KNOWLEDGE, SKILLS AND ABILITIES (KSA'S)
Specific Knowledge Required: Understanding of general laboratory techniques.
Knowledge: Comprehension of a body of information acquired by experience or study.
Skill: A present, observable competence to perform a learned activity.
Ability: Competence to perform an observable behavior.
Punctual, able to be flexible with schedule.
Professional phone demeanor.
High level of accuracy and attention to detail.
Ability to work with multiple systems (software).
Ability to adapt to changing procedures, policies and work environment.
Ability to work in a fast paced team environment.
Effective written and verbal communication.
Desired Skills:
Bachelor's Degree (preferred).
Knowledge of Customer Care principles within the healthcare/lab industry.
Insurance and Billing principles within the medical industry.
Supervisor Responsibilities:
This position requires no supervisory responsibilities.
PRIVACY NOTICE: To review the California privacy notice, click here: ***********************************
Employees must not be classified as an excluded individual who is prohibited from participation in any Federal health care program.
WORKING ENVIRONMENT
Establishes ADA (Americans with Disabilities Act) requirements.
ENVIRONMENT/SAFETY/WORK CONDITIONS
General office environment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Maintains a clean, neat, and orderly work area.
Adheres to Department Specific Safety Guidelines.
TRAVEL
No travel is required.
OTHER DUTIES
Other duties as required.
$36k-44k yearly est. 6d ago
Customer Service Supervisor
Leadstack Inc.
Customer service associate job in Pasadena, CA
Accomplishes staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results; conducting training; implementing enforcing systems, policies, and procedures.
Education Requirement:
A. High School Diploma or Equivalent
Day-to-Day Responsibilities/Workload:
Position Summary:
We are seeking a dedicated and experienced Supervisor to lead a team of claims advisors with providing in-person support to customers impacted by wildfires. This role is critical in ensuring compassionate, efficient, and accurate service delivery during a high-volume claims intake period.
Key Responsibilities:
• Supervise daily operations of in-person claims advisor teams at the designated support center.
• Ensure claims advisors provide empathetic, accurate, and timely assistance to wildfire-affected customers.
• Monitor team performance, customer interactions, and adherence to claims intake protocols.
• Provide coaching, real-time support, and conflict resolution for front-line staff.
• Escalate complex or sensitive customer issues to appropriate internal teams.
• Collaborate with program leadership to ensure service levels meet KPIs.
• Maintain accurate documentation of team activities, customer feedback, and operational metrics.
• Ensure compliance with safety, privacy, and utility-specific policies.
Required Skills/Attributes:
Required Qualifications:
• High school diploma or equivalent (Associate's or Bachelor's degree preferred).
• Minimum 2 years of supervisory experience in customerservice, preferably in-person or field-based.
• Strong leadership and coaching skills, especially in high-stress or crisis environments.
• Excellent interpersonal and communication skills.
• Experience working with vulnerable populations or in emergency response settings.
• Proficiency in basic digital tools (e.g., CRM systems, document handling platforms).
• Experience in utility services, insurance claims, or healthcare.
Desired Skills/Attributes:
• Bilingual (Spanish or other languages) a plus.
• Familiarity with trauma-informed customerservice practices.
$36k-51k yearly est. 3d ago
Customer Service Rep
ASC Engineered Solutions, LLC
Customer service associate job in Brea, CA
The CustomerService Representative provides effective customerservice for all internal and external customers.
Duties and Responsibilities
Responsible for communicating with customers via phone, email, fax, etc.
Provides timely and accurate information to incoming customerservice orders, status, and product knowledge request
Processes customer orders, changes, and returns
Resolves customer complaints by investigating problems, developing solutions, and making recommendations
Works closely with the Operations Supervisor as directed
Reviews and maintains customer database to track information on account information, statuses, orders, and lead times
Provides timely feedback regarding service failures or customer concerns
Works closely with Sales Representatives on quotes, status of orders etc.
Promotes a safe workplace
Performs other duties as directed
What You Will Bring
Required Skills, Competencies and Qualifications
Strong communication and interpersonal skills
Outstanding customerservice skills
Excellent time management ability
Ability to handle adversity and conflict with successful outcomes
Outstanding attention to detail and accuracy
Possesses strong commitment to team environment while working well with others
Works systematically and logically to resolve problems
Understanding of common business practices relating to pricing, terms, shipment, taxes and payment for products and services
Knowledge of technical details of the company product
Proficient in computer data entry
Proficient in Microsoft Office, Microsoft CRM Dynamics, and ERP Software
2+ years of CustomerService experience in the manufacturing or construction industry
Job Benefits
Medical, Dental, Vision, and FSA are available 30 days following your start date
401k with company match is available after 90 days of employment
Company-provided Life Insurance and AD&D are provided after 90 days of employment at no cost to you
3 PTO days after 60 days of employment (hourly and non-exempt positions only)
2 weeks of vacation after 6 months of employment
10 paid holidays - including your birthday!
$32k-41k yearly est. 6d ago
Customer Service Rep
ASC Engineered Solutions-The Reliable Automatic Sprinkler Co., Inc.
Customer service associate job in Brea, CA
The CustomerService Representative provides effective customerservice for all internal and external customers. Duties and Responsibilities Responsible for communicating with customers via phone, email, fax, etc. Provides timely and accurate inform CustomerService, Service, Microsoft, Operations Supervisor, Sales Representative, Manufacturing, Retail, Customer
$32k-41k yearly est. 6d ago
Part-time Retail Associate - 580 Santa Ana
Chedraui USA 4.2
Customer service associate job in Santa Ana, CA
580 - Santa Ana Extra Starting Rate $16.90 per hour Do you?
Provide excellent CustomerService?
Love your Community?
Love Food?
Join our Smart & Final store operations team as a Part-time Retail Associate - 580 Santa Ana!
Store Location
1308 W EDINGER AVENUE
SANTA ANA, California, 92704
United States
Who We Are
With a history that spans more than 150 years, Smart & Final offers customers fresh produce, quality meats and groceries as well as more than 3,000 club-sized items to fit every budget and need. We are the smaller, faster grocery warehouse store - without the membership fee.
We proudly give back to the communities we serve through the help of the Smart & Final Charitable Foundation, donating more than $1 million and volunteering over 1,000 hours each year.
As part of the Chedraui USA group of companies, our mission is to provide customers with an exceptional shopping experience with the freshest selection available across all our retail banners, and our people are at the heart of what we do.
Our team is continually looking for talented individuals to bring our mission to life. Your success starts here!
What We Bring
401(k) Retirement Benefit
Continuing Education Benefits
And Much More!
What You'll Bring
Candidates should possess the ability to:
Read and write English, interact with general public and co-workers.
Read and comprehend simple instructions, product labels, product pricing codes, shelf tags, short correspondence, and memos.
Write simple correspondence.
Effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
Regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 45 pounds, and occasionally lift and/or move up to 60 pounds.
It Would Be Extra Awesome if you brought...
Basic PC/Outlook skills
Retail Management Certificate
The Opportunity
The Part-time Retail Associate performs management-assigned duties, which may include but may not be limited to, stocking and maintaining a store section, carry-out services and store cleaning.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned or required:
Maintain a store section as assigned and stock merchandise using proper equipment (excluding power/heavy equipment)
Assures proper pricing on merchandise, checks product date codes to validate proper rotation, stocks shelves, end displays, floor stacks, displays and refrigerated/frozen cases.
Prepares perishable products for sale as needed
Sets up advertising/promotional displays
Cleans and maintains sanitation standards in all interior and exterior areas of store and parking lot as directed by store management
Offers friendly, knowledgeable, efficient and courteous assistance to customers by providing them with current store and product information
When requested, loads customer purchases by assisting customers to their vehicles
Performs basic bookkeeping duties, including recording lost/damaged goods and store supplies using appropriate tools
Our company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.
$16.9 hourly 4d ago
Customer Service Representative
Chevron Stations, Inc.
Customer service associate job in Santa Clarita, CA
Maintain courteous, professional contact with co-workers, customers, vendors, and community at large. Maintain neat appearance and good personal hygiene in compliance with CSI image standards. Support and follow established safety, security, quality CustomerService Representative, CustomerService, Representative
$32k-41k yearly est. 5d ago
Sales Associate
Astrid & Miyu
Customer service associate job in Los Angeles, CA
The A&M Mission: We're more than just a jewellery brand, we're on a mission to revolutionise the jewellery experience. We started our journey back in 2012 when our founder, Connie, saw an opportunity to bring something unique to the market. Fast forward 13 years, we now have 28 stores globally, pioneering in everything we do from our products to our in store experience. We're looking for talented team to be a part of our journey as we open our doors to our first ever store in LA.
Our Values & Culture: Our values aren't just words - they're the heartbeat of how we show up, every single day: Grow Together. Celebrate Each Other. Break All Boundaries.
We're a company fuelled by growth, recognition, and pushing beyond the expected. We move fast, think big, and believe that progress is a shared journey. We champion one another's wins and show up with support when it counts - because when one of us grows, we all do. If you're inspired by collaboration, driven by curiosity, and energised by celebrating others, you'll thrive here at A&M.
Location: Abbot Kinney, Los Angeles.
Hours: 18, 12 & 10 hours per week.
Salary & Benefits: Competitive pay +commission & tips. See more on our benefits here.
Our Commitment: Sustainability starts with us. From community work, caring for our suppliers and educating and supporting our team. See our commitments here.
The Stylist Mission:
As one of our first Stylists in LA, you will be at the forefront of an exciting new chapter in A&M's journey, helping to shape our presence in one of the most vibrant and influential markets in the world. You'll deliver a unique and unforgettable in-store experience with the customer always at the heart. Using your creativity and getting curious, you'll use your product expertise to inspire confidence, celebrate individuality and bring the A&M brand to life.
How you'll drive success:
You truly Host from the Heart, radiating warmth, being fully present, taking ownership of every interaction and bringing intention to the smallest moments. You'll create a space where every individual and customer feels genuinely seen, valued and cared for
Having full knowledge of our products and in-store services creating a memorable and engaging experience for our customers leading a centre of innovation and experimentation
Greeting & assisting customers, providing advice and guidance on styling with a kind and empathetic approach and making genuine connections with them
Deliver a world class experience like no other, continuously breaking boundaries to always strive for that next step ahead of the curve
Being a team player and contributing to the success of the store ensuring you live by our core values and mission
Build brand loyalty by promoting our CRM scheme and engaging with your local community
Demonstrate comprehensive knowledge of materials, styles, and product benefits and have a self led learning mindset
What you'll need to thrive:
A values champion and brand ambassador, our values must resonate deeply with you
This role is suitable for anyone with retail experience, who has a strong passion for customer experience and people
You radiate positivity & enthusiasm and inspire the people around you
Strong communication and interpersonal skills, with the ability to collaborate with teams at all levels
You're always looking for a better way to do things and are naturally curious in everything you do and every conversation you have
Strong problem-solving abilities, with the capacity to anticipate and respond effectively to change
The Interview Process and Candidate Experience
Life Story & Values - a 20 min video call with our Talent Team for us to get know each other better, asking questions inspired by our three core values
In-Store Experience Interview - a chance for you to experience life as a Stylist in an A&M store with one of our Store Managers
Feedback: We're committed to creating the best candidate experience we can for you. You'll receive feedback over the phone or email at every stage in the process once you've had an interview so that we can set you up for success and help fuel your growth.
Department Retail Role Stylist Locations Abbot Kinney, LA
$28k-44k yearly est. 6d ago
Sales Associate
Alta Convenience
Customer service associate job in Los Angeles, CA
As a Sales Associate you will be eligible for;
90 Day Performance-Based Increase
Referral Bonus
401K
Tuition Reimbursement Program
Flexible schedules
Full Time positions are also eligible for medical benefits.
The Sales Associate at United Pacific works at an assigned store location and assists in the operation of the facility in a safe, customer-focused, and profitable manner. You will perform various duties including, but not limited to: Daily cash handling, lighting/fixtures cleaning & maintenance, and ensuring the security of all inventory and currency to avoid theft and inventory shrinkage. You will report to the Store Manager and will receive direct supervision within a framework of well-defined United Pacific company policies and procedures. In this role you will need to have the ability to learn to operate a cash register, computer console, and other equipment and tools related to the work task.
Qualifications Include:
Must be at least 18 years of age.
A High School diploma or GED is preferred but not required.
Ability to communicate effectively in English, both verbally and written.
Ability to work alone in the store for extended periods of time.
Must be able to provide proof of authorization to work in the United States if hired.
Be able to work irregular shifts, including weekends, overnight shifts, and holidays.
Ability to stand and/or walk for at least 8 hours.
Be physically able to lift, push, pull a minimum of 20 lbs.
Ability to occasionally lift and/or carry up to 20 pounds from ground to overhead up to 30 minutes of workday (i.e., assisting in stocking/maintaining inventory levels) with appropriate safety equipment's.
Ability to occasionally climb a ladder to store and retrieve materials, and/or place or remove signage
Significant amount of work is performed indoors, but there are times when extended periods of work may be performed outside.
Capable of working in small spaces at times.
$28k-44k yearly est. 6d ago
Sales Associate
Cole Haan 4.6
Customer service associate job in Los Angeles, CA
Supports in the direction of all in-store activities to achieve sales and profitability targets, by providing a positive shopping experience to our customers, through the effective execution of the selling and service culture of Cole Haan.
CORE ACCOUNTABILITIES:
Deliver financial results:
* Drive financial growth by achieving personal sales and key KPI goals
* Assist management team in all in-store activities to help drive profitability
Build a dedicated and good-natured team:
* Support a positive store environment
* Be a dedicated Cole Haan employee
Create a culture of customer obsession that caters to the extraordinary achiever:
* Deliver extraordinary customerservice
* Support and maintain visual merchandising standards consistent with company expectations
Deliver operational consistency:
* Follow all operational objectives with regards to loss prevention, health, and safety
* Support store operational consistency by following Cole Haan Policy and Procedure
As an Equal Opportunity Employer, Cole Haan is committed to meeting the spirit as well as the letter of the law. We have been, and continue to be, committed to Equal Opportunity Employment and equal treatment of all qualified individuals -- regardless of race, color, sex, national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, veteran status, disability, or any other factors that are not job related.
* Pay Range $17.87-$23
Pay dependent upon candidate's relevant skills and experience and the volume of the store location
Part-Time Position
Candidates must be at least 16 years of age
Must have the availability and the ability to work a flexible schedule to meet the demands of a retail business, which may include nights, weekends, and holidays based on business needs
Able to accomplish multiple tasks in a fast-paced environment
Contribute positively by working effectively with others in a team-oriented environment
Provide excellent customerservice
Able to effectively communicate in verbal and written English
Able to operate POS systems and have professional phone skills
Physical requirements include the ability to twist, bend, squat, reach, climb a ladder and stand for extended periods of time, including repetitive use of upper extremities.
Ability to lift, push, and pull up to 25 pounds regularly
Ability to lift, push, and pull up to 50 pounds occasionally
$17.9-23 hourly 6d ago
Sales Associate/Stylist
Club Monaco Corp
Customer service associate job in Los Angeles, CA
Club Monaco is an international men's and women's lifestyle brand with a distinctly urban casual point of view, best defined as a play of opposites: mixing vintage with new, hard with soft and eclecticism with minimalism. Each season, Club Monaco offers customers must have fashion and key pieces that together are the foundation of a modern wardrobe.
Position Overview
The objective of the stylist is to meet or exceed the sales and profitability goals of the store by maximizing personal sales consistently. Provide optimum level of customerservice by fulfilling customer's requirements and needs and consistently apply non-negotiable sales standards. The stylist also assists in all areas of store operations as requested.
Essential Duties & Responsibilities
Maximize personal sales at all opportunities
Provide a friendly and welcoming environment
Demonstrate how new product can mix with existing stock and previous purchases
Communicate product and customer feedback to managers
Apply Point of Sale knowledge to process needed transactions
Handle multiple customers at fitting rooms by following all policies and procedures
Demonstrate effective phone etiquette through customerservice
Follow through with customer experience by utilizing thank you cards, business cards, and maintaining client book
Ensure ease of customer experience through visual presentation and overall store maintenance
Assist in the execution of the brand integrity and visual standards set by the company
Attend and participate in store flips
Clean, vacuum, fold, size, steam, replenish as assigned
Actively participate in all merchandising activities including, but not limited to: daily stock maintenance and order, stock receiving and processing, product transfers, folding and floor changes
Maintain a professional appearance consistent with established dress code and image guidelines
Actively support securing company assets through effective Asset Protection in compliance with company policies and procedures
Experience, Skills, and Knowledge
Excellent interpersonal skills supporting both a team environment and customerservice
Excellent English communication- verbal and written
Excellent time management/project skills
Strong attention to detail
Ability to recognize and react to changing work demands
Goal oriented: ability to stay focused on creating winning results
Salary
* $18 - $20
$18-20 hourly 6d ago
Sales Associate (Inside Sales) CosmoProf 87097
Cosmoprof 3.2
Customer service associate job in Los Angeles, CA
By working at Cosmoprof, you would be part of the largest hair and beauty supplier in the world and we are on a mission to empower our customers to express themselves through hair - and we need passionate and talented people to make this happen!! The Sales Associate/Beauty Advisor will focus on one primary objective - creating a memorable shopping experience for our customers. We are continually searching for passionate beauty lovers that want to help our customer through their beauty experience. Whether assisting with hair color, cosmetics, skin care, or nails, we want you to be the advisor on our customer's journey. It takes knowledge and training - which Sally Beauty will go above and beyond to provide. You bring your passion and personality - we will do the rest!
Your role at Cosmoprof:
• Build relationships and inspire loyalty.
• Recommend additional and complimentary products.
• Inform customers of current promotions and events.
• Set up advertising displays and arrange merchandise to highlight sales and promotional events.
• Ensure our customers are informed about and enrolled in our Loyalty program.
• Complete transactions accurately and efficiently.
• Maintain a professional store environment and communicate inventory issues.
• Demonstrate our Sally Beauty Culture Values.
• We have a range of different working schedules and hours to suit everyone's needs.
Why you'll love working here:
• The people are creative, fun and passionate about beauty.
• Generous product discount and free sample products.
• You will receive a great education regarding our products.
• You will have ample opportunity for growth.
• You may qualify for one or more of the following - medical, dental, vision, 401k, vacation, sick and holiday time depending on the average hours worked.
Requirements:
Legal wants you to know:
• Must be able to lift up to 25 lbs, occasionally while on a ladder, with or without accommodation.
• May be exposed to fumes and odors upon occasion.
Working Conditions/Physical Requirements
The position requires some physical exertion such as long periods of standing; walking; recurring bending, crouching, stooping, stretching, reaching, or similar activities; recurring lifting of moderately heavy items such as shipment or record boxes. The position involves working around moving parts, carts, or machines, and may occasionally include exposure to irritant chemicals.
Additional Information:
Interested in this exciting challenge and always be in the know about the latest trends in hair and beauty? Yes? Then we would love to hear from you.
"At Sally Beauty Holdings, we find beauty in diversity. Our inclusivity and self-expression are what fuel our innovation and growth. You are welcome here, and you can thrive here. We find beauty in YOU. Join us."
Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, or disability.
SBH, Inc. is an Equal Opportunity Employer. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
$28k-38k yearly est. 6d ago
Sales Associate
Camp NYC, Inc.
Customer service associate job in Los Angeles, CA
About the Company
CAMP is a Family Experience Company that helps answer the question, "What should we do today?" through a unique combination of retail, media, and entertainment. Launched in 2018, CAMP operates retail locations in Atlanta, Los Angeles, Chicago, Boston, New York, Dallas, DC Markets and King of Prussia, PA and serves families everywhere via its digital platforms.
What is the Role?
We are looking for retail Sales Associate (part-time) to join our CAMP Century City team. You will be responsible for guiding CAMP's families through our retail experience, ensuring they have a magical experience and want to return! This includes:
Bring the CAMP brand to life. Provide a fully immersive experience for customers of all ages by:
Welcoming every guest who walks into our store with a custom greeting and performing your own magic door entrance!
Playing with and engaging families as they journey through CAMP experience
Demoing and playing with products
Customizing personal shopping experiences for each family based on their interests and what they'd like to bring home that day.
This involves engaging in conversations with families about what they are interested in and for what ages and introducing them to relevant items as well as items they didn't know they want or need, ultimately netting in purchases!
Checking families out at the register and letting them know about upcoming programs or other CAMP news
Achieve sales targets and KPI's through consistent commitment to providing best in class selling experiences
Build repeat customer base by creating a selling culture that is approachable, unique and tailored to individual customer needs
Support a positive and productive work environment that fosters diversity, inclusivity, teamwork, creativity and a passion for the Camp brand
Assist in merchandising and replenishing the sales floor to ensure the store is fully stocked and always customer ready
Communicate customer and store needs to General Manager and store leadership to ensure the store operates efficiently at all times
Assist with Back of House tasks to ensure organized and efficient store operations
Support the General Manager and leadership team with goal achievement (KPIs)
You will report to the General Manager (GM) of your home store location
Other duties as assigned
What is required?
Ability to work at least one weekend day/week, but ideally both!
This role is part-time, and you will be working approximately 20 hours / each week
Positive attitude in all situations
Passion for selling and working with people
Prior work experience in any of the following areas: retail, child-care, child development/ education, performing arts.
Excellence, enthusiasm, and excitement around engaging with children and families creatively.
Desire to be part of a tight-knit team looking to transform the traditional retail experience.
Patience, warmth, joy, and humor.
Bonus but not required: you may have hidden talents that can add magical moments to our retail experience.
What are the physical demands?
Ability to stock merchandise from store receiving to shelving; ability to place product, weighing up to 45 pounds, on shelving at various heights (may be climbing up and down a ladder)
Exposure to outdoor elements such as sun, precipitation, and wind
Regularly required to sit, stand, bend, reach, push, pull, lift, carry and walk about the store
Ability to safely operate manual and electrical equipment from time to time
Able to be on your feet for up to 8 hours per shift and to continuously move around all areas of the store
Kneeling and squatting from time to time when engaging children or stocking / restocking shelves
Compensation: $19.00/hr
We provide our team with the following perks:
Employee Assistance Program: offers support around Education, Legal and Financial Planning, Career Development, Lifestyle and Fitness Management, Mental Health, and Dependent Care
20% off all merchandise at CAMP's retail stores and CAMP.com
Accrual based PTO policy (2 hours for every 30 worked) to use for vacation, personal days, well-being, or an illness
Additional floating PTO day allowing you to rest, celebrate, recharge on a day that is most impactful to you
401(k) Plan (Employee contribution only)
1.5 pay on the following holidays: Independence Day, Labor Day, New Years Day, Martin Luther King Day, Memorial Day, Juneteenth
$19 hourly 6d ago
Sales Associate, Venice Beach (Part-Time)
Away Travel
Customer service associate job in Los Angeles, CA
About Away
We believe travel makes us better. Launched in 2016 with one perfectly designed carry-on, we now offer a range of luggage and travel essentials for every journey. Together we create, innovate, and embark on this journey as a community of travelers, helping to make travel more seamless for everyone.
Join The Crew
We are hiring a Part-Time Sales Associate to join our Los Angeles, Venice Beach team.
Our Retail team creates a transformative experience for each and every customer that visits any of our seventeen stores. We build connections with our customers through product education, world-class-service standards, and operational excellence. We pride ourselves in owning the offline touch point for our brand, and use it as an opportunity to foster a stronger Away community.
This is an exciting opportunity to join a widely celebrated brand that is looking to continue to innovate and iterate. We're looking for candidates that are excited to provide best-in-class support to all of our customers from their arrival, and until their departure.
To support the needs of the business, we are seeking candidates that have the ability to work evenings, weekends, and holidays. Should you need a scheduling accommodation, please let your interviewer know.
What you'll do as a Sales Associate
* You'll embody our brand standards and core values by consistently delivering best-in-class, exceptional customerservice to every person, every time
* You'll create a personalized and memorable experience for each and every customer, expanding on love of travel to further drive community and connection
* You'll consistently meet individual KPI expectations and sales goals
* You'll pursue and maintain the highest level of product knowledge and expertise, guiding our customers through an Away focused shopping, product and sales journey
* You'll maintain the integrity of the store and uphold our visual standards
* You'll facilitate in-store programs and events, as needed
* You'll assist with any necessary processes and procedures to ensure optimal store operations
Who you are
* You're an excellent communicator, collaborator, and teammate with a passion for and past experience in retail, customerservice, and/or hospitality
* You're reliable, effective, and contribute to the overall business success
* You're resourceful, solution oriented, and committed to achieving your goals
* Ability to pull, push, lift, and carry up to 25 pounds throughout the duration of a work shift
* Ability to stand/be on feet for extended periods of time throughout the duration of a work shift
* Ability to bend, squat, twist, and reach as needed throughout the duration of a work shift
Excited to join the team, but not sure you meet all of the qualifications? Please apply, we'd still love to hear from you.
Who We Are
* We're travelers. Travel is about the journey - the transformative experiences and the growth each trip offers. All employees are encouraged to take time to get away through our variety of time away from work offerings.
* We're driven. The work we do matters and collectively drives impact. No matter the job title, everyone at Away is a meaningful contributor in unlocking our ever growing potential.
* We're supportive. We value the entirety of your life's journey, not just the milestones. You'll find an environment that celebrates balance, understanding that your personal passions and commitments outside of work, are threads of the same fabric that makes you unique.
What We Offer
* Pay Range: $18.00 hourly
EEOC Statement:
Away is dedicated to hiring a diverse workplace that celebrates an inclusive culture and a sense of belonging. As an equal opportunity employer, we do not discriminate based on race, color, religion, sex (including pregnancy, gender identity, gender expression, and sexual orientation), national origin, age, veteran status, genetic information or disability.
Away is committed to providing reasonable accommodations for individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or accommodation due to a disability, you may contact us at *********************.
$18 hourly 6d ago
Sales Associate, Venice Beach (Part-Time)
Away 4.4
Customer service associate job in Los Angeles, CA
We believe travel makes us better. Launched in 2016 with one perfectly designed carry-on, we now offer a range of luggage and travel essentials for every journey. Together we create, innovate, and embark on this journey as a community of travelers, helping to make travel more seamless for everyone.
Join The Crew
We are hiring a Part-Time Sales Associate to join our Los Angeles, Venice Beach team.
Our Retail team creates a transformative experience for each and every customer that visits any of our seventeen stores. We build connections with our customers through product education, world-class-service standards, and operational excellence. We pride ourselves in owning the offline touch point for our brand, and use it as an opportunity to foster a stronger Away community.
This is an exciting opportunity to join a widely celebrated brand that is looking to continue to innovate and iterate. We're looking for candidates that are excited to provide best-in-class support to all of our customers from their arrival, and until their departure.
To support the needs of the business, we are seeking candidates that have the ability to work evenings, weekends, and holidays. Should you need a scheduling accommodation, please let your interviewer know.
What you'll do as a Sales Associate
You'll embody our brand standards and core values by consistently delivering best-in-class, exceptional customerservice to every person, every time
You'll create a personalized and memorable experience for each and every customer, expanding on love of travel to further drive community and connection
You'll consistently meet individual KPI expectations and sales goals
You'll pursue and maintain the highest level of product knowledge and expertise, guiding our customers through an Away focused shopping, product and sales journey
You'll maintain the integrity of the store and uphold our visual standards
You'll facilitate in-store programs and events, as needed
You'll assist with any necessary processes and procedures to ensure optimal store operations
Who you are
You're an excellent communicator, collaborator, and teammate with a passion for and past experience in retail, customerservice, and/or hospitality
You're reliable, effective, and contribute to the overall business success
You're resourceful, solution oriented, and committed to achieving your goals
Ability to pull, push, lift, and carry up to 25 pounds throughout the duration of a work shift
Ability to stand/be on feet for extended periods of time throughout the duration of a work shift
Ability to bend, squat, twist, and reach as needed throughout the duration of a work shift
Excited to join the team, but not sure you meet all of the qualifications? Please apply, we'd still love to hear from you.
Who We Are
We're travelers. Travel is about the journey - the transformative experiences and the growth each trip offers. All employees are encouraged to take time to get away through our variety of time away from work offerings.
We're driven. The work we do matters and collectively drives impact. No matter the job title, everyone at Away is a meaningful contributor in unlocking our ever growing potential.
We're supportive. We value the entirety of your life's journey, not just the milestones. You'll find an environment that celebrates balance, understanding that your personal passions and commitments outside of work, are threads of the same fabric that makes you unique.
What We Offer
Pay Range: $18.00 hourly
EEOC Statement:
Away is dedicated to hiring a diverse workplace that celebrates an inclusive culture and a sense of belonging. As an equal opportunity employer, we do not discriminate based on race, color, religion, sex (including pregnancy, gender identity, gender expression, and sexual orientation), national origin, age, veteran status, genetic information or disability.
Away is committed to providing reasonable accommodations for individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or accommodation due to a disability, you may contact us at *********************.
$18 hourly 6d ago
Customer Service Center Associate (83.25)
American States Water Company
Customer service associate job in San Dimas, CA
Golden State Water Company is one of the largest investor-owned water utilities in the United States. We deliver quality, reliable water to more than 1 million people in over 80 communities throughout California. Golden State Water has been in business for more than 90 years because we put customers first. Accountability The CustomerService Center Associate is proficient in the use and application of the tools, equipment, software, processes, and procedures required in the performance of the position's essential duties and responsibilities. Duties and responsibilities are prioritized according to the work unit assigned and performance measures are based on competencies to include accountability, customer focus, teamwork, problem solving, and productivity. Essential Duties and Responsibilities • Responds professionally and effectively to all types of customer inquiries and service requests via multiple channels of customer contact and according to Company and regulatory performance standards across all customerservice areas • Creates and accesses customer records, researches, and navigates efficiently through the Customer Information System (CIS) to resolve customer complaints and account discrepancies • Assists customers with online customer self-service and electronic payment portal system access, navigation, and resolving technical issues • On a daily basis, assigns, tracks, and monitors on-cloud meter reading route downloads/uploads, provides assistance and support to users of the FCS Itron on Cloud software and smart devices • Analyzes and edits meter read data; with appropriate follow-up action • Processes customer payments accurately and prepares cashiers reports and deposits • Processes new customer applications and renewals for a variety of programs that may include but is not limited to Customer Assistance Program (CAP), hydrant meters, new services, backflow compliance, and fire flow tests, etc. • Dispatches service and trouble calls accurately and timely to field service personnel • Accesses and researches field service orders, monitors Key Performance Indicators (KPI), and navigates efficiently through Mobile Workforce Management (MWM) system • Notifies GSWC management team and other departments of emergencies such as water outages, main breaks, etc. • Performs higher level customerservice center duties that include but are not limited to: o Sharing knowledge and mentoring newly hired staff o Responding to calls in the quality assurance and/or escalation phone skill sets o Completing quality audit checklists as assigned by supervisor(s) o Communicating complex regulations, billing and rate information to customers o May provide MWM and CC&B user support to Water Operations staff o Performs other duties as assigned The above job description is not intended to be, nor should it be construed as, exhaustive of all responsibilities, skills or competencies associated with this job. Minimum Qualifications • High school diploma or equivalent • Two (2) years relevant work experience at GSWC or five years of customerservice experience in a professional environment • Familiarity with utility or comparable service industry, contact center systems and customer information system terminology • Must be proficient in computer skills including Microsoft Office • Must be able to read and interpret documents such as regulations, procedure manuals, and rate schedules, etc. • Must be able to demonstrate the ability to prioritize assignments and work in order of urgency and sensitivity • Proficiency in PC applications such as Windows, Word Processing, Spreadsheets and Internet • Good written and verbal communication skills • Ability to communicate effectively with their supervisor, co-workers and the public • Ability to perform basic mathematic functions, calculate figures, and reconcile account information • Bilingual skills may be required May require varied shift assignments based on business needs, including working in all weather conditions, during all hours of the day. Physical demands include but are not limited to standing, climbing, walking, lifting, bending, pulling and/or pushing, grasping, reaching, stooping and crouching, sitting, typing, walking, reading, writing, color determination, speaking and listening for extended periods of time. Qualities of a Successful CustomerService Center Associate • Trustworthy; strong personal integrity • Strong level of accountability and ownership • High quality communication skills, both verbal and written (including email) • Analytical and critical thinker • Ability to maintain strong relationships with field service personnel. • Collaborative and team oriented • Professional with internal and external customers • Customerservice-oriented • Excellent multi-tasking, time management and organizational skills • High degree of initiative; a self-starter BENEFITS Our Company supports our employees with rich benefit programs and resources to help them thrive today and prepare for tomorrow. Benefit options include medical, dental, and vision plans with the Company currently paying 85% of the monthly premium for employees and their eligible dependents. We also offer paid vacation and sick time and twelve Company paid holidays per year. To help our employees plan for the future, we offer both a 401(k) retirement plan as well as a Defined Contribution Profit Sharing retirement plan. Additional benefits include life, AD&D, and LTD insurance as well as health savings account and flexible spending plans. COMPENSATION INFORMATION The compensation range provided is in compliance with state specific laws. Multiple factors are used to determine the actual starting rate of pay for all of our positions, including specific skills, years of experience, education, certification(s), and other job related factors. The responsibilities of this position will involve access to information that may be considered confidential, private and sensitive. Therefore, the individual filling this position will be required to both allow and pass a background check. NOTE: Reasonable accommodations will be made to enable individuals with special needs to perform the essential functions.
How much does a customer service associate earn in Rosemead, CA?
The average customer service associate in Rosemead, CA earns between $29,000 and $51,000 annually. This compares to the national average customer service associate range of $24,000 to $40,000.
Average customer service associate salary in Rosemead, CA
$39,000
What are the biggest employers of Customer Service Associates in Rosemead, CA?
The biggest employers of Customer Service Associates in Rosemead, CA are: