North America Customer Service Experience Representative Lead
Customer Service Associate Job 32 miles from Sanford
We're Hiring!
North America Customer Service Experience Representative Lead
At Envu, we partner with our customers to design world-class, forward-thinking innovations that protect and enhance the health of environments around the world. We offer dedicated services in: Professional Pest Management, Forestry, Ornamentals, Golf, Industrial Vegetation Management, Lawn & Landscape, Mosquito Management, and Range & Pasture.
Envu brings together diverse points of view to look beyond chemistry and dare to explore new paths forward. Guided by our inclusive culture, we embrace change and flexibility, tackling our customers' toughest challenges proactively, passionately and with an entrepreneurial spirit.
We pursue our ambitions collaboratively because we know that a unified and empowered team is an unstoppable force, allowing us to achieve our vision of healthy environments for everyone, everywhere. Join Us.
Envu is proud to be Great Place to Work Certified in the US, France, and India. (June 2024 - June 2025)
FUNCTION: CFO
LOCATION: Cary, North Carolina, USA
TYPE: Permanent
GET TO KNOW YOUR AREA:
Lead a team of customer service reps for all NA business segments
Act as the customer service representative for US Turf and Ornamental Business
Play a leadership position in customer experience improvements and assist in current and future business integration needs.
YOUR MISSION WILL BE TO:
Responsible for a team, which consists of three FTE and one Contractor. This includes managing the team and performing performance reviews for the FTE.
Responsible for the Product Supply relationship with all Envu Business Segment customers with an emphasis on assigned segments and developing strong relationships in a proactive, intentional way
Analyze account history and develop operational plans in conjunction with Key Account Leads to create mutually beneficial approaches that support and influence the accounts behavior for the achievement of Envu business targets
Implement continuous improvements in operational efficiencies and customer experience and influence Account adoption of new processes tools and systems
Manage all order management activities from order creation (including promotion of product substitutions and upsells), product allocations, backorder management, delivery management and invoicing while providing constant communication with accounts for order status, supply availability and timing;
Manage all order management activities and communications associated with complaints, errors and returns including analysis, investigation and resolution
Be accountable for ensuring account structure and relationships are properly maintained in Envu's systems
Identify and deliver cross functional solutions to achieve operational excellence within Product Supply processes that can be shared with customers to enhance their business
Understand regional supply strategies and partner cross-functionally to optimize orders, manage product allocation plans and deliveries while driving marketing programs, Envu business targets and operational needs
Seek customer feedback to track satisfaction level and identify solutions where there are gaps;
Ensure accuracy in pricing, credit management, regulatory compliance and program requirements through detailed analysis, research and management of order blocks
Responsible for identifying & delivering cross-functional solutions to achieve Operational Excellence.
Stimulate efficiency of order management, support regional & brand standardization for SAP transactional and support processes
Maintain knowledge and expertise necessary to support all Envu Business Divisions and provide support and back-up for the entire Customer Service organization
Collaborate with contractor team members for training, transactional execution and support
ARE YOU READY FOR THE ROLE?
Main requirements:
No Degree 10+ years of overall supply chain or customer service experience
Associate Degree 3 to 5+ years of overall supply chain or customer service experience
Bachelors Degree 1-3+ years of overall supply chain or customer service experience
Self-motivated, results oriented with a process improvements mindset able to work independently with minimal supervision
Works well in a team environment to achieve common goals & has ability to provide guidance & direction to others to achieve results with some supervision.
Excellent customer service & influencing skills with very strong written and verbal communication skills
High agility in a fast paced environment will ability to effectively work in a matrix environment
Problem solving and decision making ability based on data and analytical prowess
Key Competencies: customer focus, collaboration, negotiation, relationship and conflict management & critical thinking
Advanced systems technology skills, especially with common MS office applications, including D365 or other ERP systems such as SAP
Environmental Science U.S. LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
By applying for this position, you agree that your personal data are going to be processed and recorded by Envu for recruitment purposes only. For candidates who are not selected for this position, personal data will be kept for a period of two years and then permanently deleted.
We will soon be in touch to let you know the next steps to be taken!
Ecommerce Fulfillment and Customer Service Associate
Customer Service Associate Job 37 miles from Sanford
Responsibilities include, but are not limited to:
Assist daily order operations and customer communications including monitoring order processing, chargebacks, returns and exchanges, missing packages, and product inquiries.
Monitor and respond to customer communications in a timely and professional manner( within 24 hours during business hours)
Monitor open order and fulfillment status and help us achieve shipment targets
Assist customers with placing, tracking, and returning orders, along with advising on styling and sizing
Assist in processing returns and adjusting orders
Analyze and produce weekly reporting on returns, customer inquiries, and third party.
Become a product expert and upsell and cross-sell customers who contact us and build long-lasting relationships with the brand
Serve as key liaison between the customer and the brand, providing actionable customer insights to help shape improvements to our order operations and service model
Assist Ecommerce Operations Manager with maintaining internal inventory and ensuring its accuracy, picking, packing, and shipping out customer orders according to brand standards
Audit and cycle count inventory to ensure accuracy, minimize shrink, find, correct, and prevent UPC and SKU errors
Assist with supplies orders
Check in inbound stock receipts - ensure all are fully received in systems and allocated accurately
Organize and ship wholesale orders
Assist e-commerce operations Manager in processing customer returns and issuing refunds/ store credit, ensure inventory is received back into stock.
Partner with Ecommerce Operation Manager to identify and implement opportunities to optimize customer relations and fulfillment focusing on accuracy, timeliness, packing and shipping costs, and foremost, the customer experience.Sustainability is at the core of Marysia LLC. Be mindful of this in your day to day operations
Requirements
Excellent verbal, written, and social skills
Prior customer relationship management experience
Excellent problem-solving skills
At least 2 years of demonstrated performance in a customer-focused environment preferred
Adaptable and can manage high volume of priorities with ease
Must be punctual, organized and task-oriented
Proficient with software and systems (Shopify, ShipHero, Loop)
Strong Microsoft Office skills (Outlook, Word, Excel, Powerpoint)
Experience with Shopify desired (experience with inventory management softwares ie. Shiphero, Loop, etc a plus)
Intermediate Microsoft and Google Suite skills required (advanced skills a plus)
Self-motivated and team-oriented
Some weekends required
About the Brand:
Marysia Dobrzanska Reeves founded MARYSIA, the luxury womenswear brand, in 2009.
Made from premium Italian fabrics, the swimwear is cut by hand in a couture factory. The brand's aesthetic has attracted fans including Oscar winning actresses Lupita Nyong'o and Gwyneth Paltrow and global fashion influencers like Lauren Santo Domingo, Leandra Medine
and Evangeline Smyrniotaki.
While her scalloped edge swimwear has become her signature, Marysia continues to expand
the brand's offerings. With a focus on vacation wear, Marysia designs with travel in mind, creating collections a woman can wear from day to night. She is also constantly inspired by women who wear the collection and their appreciation for art, style, culture and adventure. Like them, Marysia wants her swim and off-duty resortwear to transport her to places she dreams of, from Harbour Island to Biarritz.
Customer Service and Sales Assistant
Customer Service Associate Job 39 miles from Sanford
A Japanese manufacturer is seeking a Customer Service/Sales Assistant to join its U.S. team.
This position involves interacting with customers to answer inquiries, address complaints, and provide information on products, logistics, and services as needed.
The ideal candidate will have at least three years of experience in customer service, logistics coordination, or sales support with manufacturing or sourcing companies, along with strong problem-solving skills.
Familiarity with Japanese business culture is an advantage.
Interacting with customers over the phone, by email to identify customer needs and/or problems and conducting any necessary investigation or research to provide information, answer questions, and troubleshoot in a timely manner.
Resolving complaints and complex service delivery issues in a timely manner.
Monitoring and responding to daily email or inquiries from customers and referring sensitive problems to the appropriate individuals.
Adjusting billing errors as needed
Corresponding with current and potential customer to provide information about the Company's products and services.
Receiving and processing customer orders and soliciting sales of new products or services when appropriate.
Following up on all customer calls and inquiries.
Gaining and maintaining up-to-date knowledge of relevant company products to more efficiently assist customers as needed.
Assisting Sales Managers for arranging orders/ shipments for customers; preparing orders, providing shipping documents, following up on deliveries with Logistics or Warehouse, monitoring open orders.
Monitoring inventory of stock chemical items, and place orders to vendors as needed.
Placing orders to vendors upon customer's demand.
Adding new parts to the system.
Adjusting inventory in the system as needed.
At any time performing additional duties outside the scope of the job description as needed or requested.
Assisting accounting related tasks
Shipping orders in the system
Processing of return product in the system
Requirements:
High School Diploma or GED; and more than three years related experience; or equivalent combination of education and experience.
Strong customer service skills, experience working with and cultivating customer relationships
Effective time management skills and attention to detail
Self-sufficient with strong problem-solving skills
Proficiency in MS Office; Word, Excel, Outlook
Knowledge of Epicor Systems a plus.
Team-oriented, focus first on team-work and team building
Japanese language skills and familiarity with Japanese business culture are a plus.
Sr Registered Client Service Associate
Customer Service Associate Job 37 miles from Sanford
Senior Registered Service Associates perform operational support and oversight on behalf of the Complex as well as general management support functions and special projects. The role is responsible for daily functions such as document maintenance, money movement, trade support and various approvals. The Senior Registered Service Associate must have the ability to resolve problems using all available resources and escalate matters as necessary.
DUTIES and RESPONSIBILITIES:
OPERATIONAL SUPPORT:
• Manage documents, including quality reviews for accuracy and completeness, scanning and electronic filing
• Oversee and distribute incoming and outgoing mail, including opening, sorting, time stamping and distributing regular and/or overnight mail at multiple points throughout the day
• Perform basic money movement functions such as check deposits, issuing checks and cash and securities transaction approvals
• Assist with processing of trade adjustments and responding to operational alerts
• Execute actionable items upon review of delegated reports and requests to meet service level expectations in a timely manner
• Support the Service and Risk Management team in audit preparedness through ongoing monitoring of accounts and processes, ensuring compliance with firm policies and regulatory requirements
• Remedy and/or escalate service breaks to management team
• If supervisory licenses are held - Possibility of supervisory responsibilities to be delegated
OTHER:
• Assist with special projects (e.g., recruit onboarding support)
• Identify Firm services and solutions that support clients' needs including secure, digital offerings like Morgan Stanley Online and Morgan Stanley Mobile including remote deposit capture features
• Maintain focus on evolving policy and platform changes, participating in training opportunities and conference calls as needed
• Perform various other administrative duties on behalf of the branch (e.g., telephone coverage, ordering supplies, facilities support)
• Serve as a resource to sales, service, risk and Home Office partners on behalf of Service Managers
• Organize and track progress against operational remediation projects
EDUCATION, EXPERIENCE, KNOWLEDGE, and SKILLS:
Education and/or Experience
• High School Diploma/Equivalency
• College degree preferred
• Active Series 7 (GS) and Series 66 (AG/RA) or Series 63 (AG) and Series 65 (RA) required
• At least 5 years of industry experience required
• Demonstrated strong performance in current role for the prior 2 years, if applicable Knowledge/Skills
• Strong computer skills and knowledge of Microsoft Office products • Exceptional written, interpersonal and client service skills
• Detail oriented with superior organizational skills and ability to prioritize tasks • Team player with the ability to collaborate with others
• Ability to work in a fast-paced, evolving environment
• Willingness to obtain Series 9 and Series 10 (SU) for delegation of supervisory functions Reports to:
• Service Manager
Job ID: 3260431
WHAT YOU CAN EXPECT FROM MORGAN STANLEY:
We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 85 years. At our foundation are five core values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - that guide our more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you'll find trusted colleagues, committed mentors and a culture that values diverse perspectives, individual intellect and cross-collaboration. We Firm is differentiated by the caliber of our diverse team. While our company culture and commitment to inclusion define our legacy and shape our future, helping to strengthen our business and bring value to clients around the world. Learn more about how we put this commitment to action: morganstanley.com/diversity. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry.
We're committed to bringing passion and customer focus to the business.
Morgan Stanley's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our standards of integrity and excellence. Consequently, our recruiting efforts reflect our desire to attract and retain the best and brightest from all talent pools. We want to be the first choice for prospective employees.
It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, transgender, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.
Morgan Stanley is an equal opportunity employer committed to diversifying its workforce (M/F/Disability/Vet).
Medical Sales Associate
Customer Service Associate Job 39 miles from Sanford
PROTECT3D is a leading provider of 3D printed braces, casts, orthotics, supports, and related products. On the forefront of 3D technology, PROTECT3D allows medical professionals to order these patient-specific products by taking a 3D scan of patient anatomy with a smartphone. The company then digitally designs, 3D prints, and delivers each product to the customer anywhere in the country in as little as 48 hours. Building on significant traction and partnerships in the elite sports medicine and athletic training communities, PROTECT3D is currently focused on growing its clinical sales to bring the same game-changing products to everyday patient populations.
We are a fast-paced startup driven by a passion for leveraging technology to genuinely improve people's lives. Our small, dedicated team is committed to changing the status quo in this industry by making our custom-fabricated products accessible to all who can benefit from them.
Job Summary:
Join our dynamic team and play a key role in growing sales of our innovative medical devices powered by cutting-edge 3D technology. As a Medical Sales Associate, you will cultivate relationships with medical professionals in the sports medicine and orthopedic communities, driving product adoption and making a tangible impact on the lives of others. This is a hybrid role requiring significant travel.
Responsibilities and Duties:
Conduct outbound sales outreach to potential customers to schedule product demonstrations and assist with carrying them out
Become an expert in our products and technology to be able to communicate value propositions effectively to all customer personas and to build capabilities of technical training and support
Travel to customer sites, conferences, and industry events to build relationships, conduct demos, and represent the company
Provide exceptional customer service to new and existing clients, ensuring their satisfaction and fostering long-term partnerships
Utilize our CRM to maintain accurate records of sales activities and customer interactions
Collaborate with marketing team to create compelling content for campaigns and to build the ability to oversee their execution
Demonstrate initiative to impact business growth in other areas related to core job responsibilities. In a small startup environment like ours, team members generally wear multiple hats and are encouraged to go above and beyond to contribute to business growth
Qualifications and Skills:
Bachelor's degree required
Demonstrated work experience in medical sales OR clinical settings is required (e.g. athletic trainer, PT, orthopedic technician, etc.)
Strong tech-savviness and the ability to quickly learn and master new technologies
Excellent communication, presentation, and interpersonal skills
Ability to work independently and as part of a team in a fast-paced startup environment
Creative problem-solving ability, willing to look outside the box to advance company objectives
Valid driver's license and ability to travel significantly
Passion for elite athletics is strongly preferred. PROTECT3D plays a vital role in NCAA, NFL, NBA, and many more elite athletic communities. We are looking for someone who will enjoy watching our products in action as much as we do.
Salary and Benefits:
$60,000-$70,000 base annual salary
Up to $15,000 in annual bonus incentives based on performance in growing sales
Participation in employee stock option plan
Medical benefits
Relocation stipend
Customer Service Representative
Customer Service Associate Job 25 miles from Sanford
Genius Talent has partnered with a leading independent Insurance Agency seeking an experienced and licensed Customer Service Representative with a strong background in personal lines insurance. The ideal candidate will have a passion for delivering exceptional customer service, a deep understanding of insurance products, and the ability to build strong client relationships.
Responsibilities:
• Provide outstanding customer service to clients, addressing inquiries, resolving issues, and ensuring overall customer satisfaction.
• Utilize in-depth knowledge of personal lines insurance products to assist clients in selecting appropriate coverage.
• Process policy changes, renewals, and new business applications accurately and efficiently.
• Collaborate with insurance carriers to obtain quotes, underwriting information, and policy details.
• Assist clients in claims reporting and follow-up, providing support throughout the claims process.
• Stay informed about industry trends, policy updates, and regulatory changes to provide accurate and up-to-date information to clients.
• Maintain client records and documentation in accordance with agency procedures and industry standards.
• Collaborate with other team members to ensure a seamless and efficient workflow within the agency.
Qualifications:
• Active Property and Casualty License
• Minimum of 2 years of experience in the insurance industry, with a focus on personal lines.
• Strong knowledge of various personal lines insurance products.
• Excellent communication and interpersonal skills.
• Detail-oriented with strong organizational and multitasking abilities.
• Ability to work independently and as part of a team in a fast-paced environment.
• Dedication to maintaining a high level of professionalism and ethical standards.
Retail Cosmetics Sales Associate - Trend Beauty, Streets of South Point - Part Time
Customer Service Associate Job 39 miles from Sanford
Be part of an amazing story.
Macy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.
Job Overview
As a Cosmetic Sales colleague, also known as a Beauty Advisor, your focus is to support the Beauty needs of our customers to drive sales. Both a product educator and beauty enthusiast, you specialize in making our customers feel beautiful and confident. You are focused on building a client base and nurturing strong client relationships in order to meet sales goals. You embrace innovation by leveraging new selling ideas and are comfortable communicating with customers virtually and via phone. You will provide customer consultations, including applying make-up and products.
What we can offer you
Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.
Some additional benefits we offer include:
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice
Access the full menu of benefits offerings here.
What you will do
Greet customers in a friendly and helpful manner
Use product knowledge to give expert guidance to each customer based on their wants, features, and choices
Build a relationship with customers by introducing them to beauty products and finding out their hidden needs
Show and teach the use of all beauty products by applying them on the customer
Keep proper display, organization, storage and restocking of inventory
Use our clientele program to connect with customers, achieve sales goals, inform about promotions and product launches, and enroll customers in our rewards program
Join in pre-selling and sales-boosting events to increase sales and reach personal sales targets
Stay current with all training through Macy's educational resources, including attending Vendor trainings and virtual trainings as requested
Merchandise new arrivals, process damages, testers and select merchandise to return to vendors
Use point of sale technology and applications to help in selling and fulfilling of customer orders
Follow hygiene standards and asset protection control and compliance procedures
Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities
Skills You Will Need
Product knowledge: Good understanding of the beauty products you are selling and be able to give expert guidance to customers based on their wants, features, and choices.
Communication: Comfortable communicating with customers virtually, via phone, and in person.
Sales: Ability to build relationships with customers, achieve sales goals, and participate in pre-selling and sales-boosting events.
Technology: Utilize point of sale technology and applications to help in selling and fulfilling customer orders.
Continuous learning: Self-driven to keep up with Macy's beauty product knowledge and beauty trends and stay current with all training through Macy's educational resources.
Makeup application: Show and teach the use of all beauty products by applying them on the customer.
Subject Matter Expertise: Proficiency in vendor line(s) and beauty trends serving as a knowledgeable resource in this area.
Interpersonal Skills: Excellent interpersonal skills, with the ability to work effectively with colleagues at all levels and across departments.
Collaboration: Partnership with the total Beauty team to drive sales and deliver the customer experience
Who you are
Possess a passion and a business-minded attitude to succeed in a performance-based setting
Able to resolve customer problems in a constructive and forward-looking way
Strong organizational skills and can manage multiple tasks at once in a fast-paced environment
Able to work a flexible schedule including evenings & weekends
Enthusiasm for the beauty industry and the skills to provide outstanding customer care
Flexible and able to use sound judgment in ambiguous situations
Flexible availability, including days, evenings, weekends and holidays, with regular, dependable attendance and punctuality
At least 1 year of customer service or selling experience required
Previous cosmetic or fragrance sales experience a plus
Essential Physical Requirements
Prolonged periods (at least two consecutive hours) of standing/walking around the store or department
Frequent use of computers and handheld electronic equipment
Reaching, including above eye level, crouching, kneeling, stooping and color vision.
This position requires lifting, constant moving, standing, reaching with arms and hands, stooping, kneeling, crouching, and climbing ladder.
Lifting and moving items weighing up to 25 lbs.
About Us
This is a great time to join Macy's! Whether you're helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people's lives.
Join us and help write the next chapter in our story - Apply Today!
This is not all-inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.
BEAUTY00
This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at macys JOBS.com.
Customer Service Representative
Customer Service Associate Job 32 miles from Sanford
Customer Service Representative is the main point of contact for the flow of order information from customers and feedback of supply information to customers throughout the “lifetime” of those orders from receipt to delivery. The CSR ensures customer satisfaction by implementing corrective actions to mitigate these risks and effectively communicating with the customer through to resolution.
Primary Responsibilities:
This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management may deem necessary at any time.
· Ability to strategically manage all aspects of the customer relationship and communication, providing excellent service and maintaining customer satisfaction through critical problem solving and decision-making skills.
· Works effectively in an intradepartmental environment to ensure transparency of information and cooperation among departments.
· Receives customer orders via various media include e-mail, phone and electronic feeds as needed and enters them into computer system for processing with accuracy and an eye for details.
· Troubleshoots customer complaints and attempts to anticipate any customer issues to provide superior service to all internal and external customers.
· Build sustainable relationships and trust with customer accounts through open and interactive communication.
· Works closely with Account Managers to understand customers' needs, order history, customer order progress, complaints, pricing changes and account status.
· Escalate challenges or concerns from customers to the Supply Chain Manager when needed for immediate customer service resolution.
· Other duties as assigned.
Desired Knowledge, Skills, and Abilities:
· High School Diploma or GED is required; Associate degree or college certification(s) are preferred.
· 2+ years' experience working in customer service preferred.
· 2+ years' experience working manufacturing facility.
· Excellent communication and interpersonal skills
· Strong problem-solving and decision-making abilities
· Ability to remain calm and professional under pressure.
· Attention to detail and strong organizational skills.
Customer Service Representative
Customer Service Associate Job 36 miles from Sanford
RLG Healthcare, a division of Resource Label Group, LLC, leads the way in providing innovative packaging solutions to the Healthcare market. RLG Healthcare provides a one-stop shop for all pharmaceutical packaging needs including labels, folding cartons and boxes, inserts, outserts, IFUs and DFUs, Med Guides, and physician support literature. Our industry-best lead times are made possible by our coast-to-coast manufacturing footprint and our dedicated team of packaging specialists with a passion for quality and service.
We are seeking a Customer Service Specialist to join our team in Garner, NC! This role goes beyond traditional customer service - it is a key position responsible for overseeing the entire order process, ensuring accuracy, efficiency, and seamless coordination with production. This role requires direct communication with customers, sales representatives, and production teams to manage order details, resolve inquiries, and oversee fulfillment timelines. The ideal candidate will have experience in customer-facing order management within a manufacturing, printing or packaging environment and the ability to handle multiple priorities in a fast paced setting.
This position is onsite at our Garner, NC, facility and will report to the Customer Service Manager.
Responsibilities:
Serve as the primary point of contact for customers regarding order status, specifications, and updates, ensuring seamless order processing from entry to fulfillment.
Review, confirm, and process customer orders, ensuring alignment with production schedules, manufacturing capacity, and shipping requirements.
Communicate with customers and sales teams to clarify specifications, requirements, delivery timelines, and special requests.
Maintain clear and fluid communication across all levels of the organization and notify all pertinent plant personnel of any special orders or requests around purchasing, production, or rush orders.
Work closely with production managers to align orders with manufacturing capacity and deadlines.
Participate in daily production meetings to ensure orders are progressing according to customer expectations; provide clear and timely updates to customers and sales teams regarding order changes, delays, or issues.
Route job jackets, artwork, and customer supplied materials to appropriate departments to ensure seamless production.
Update job tickets and production reports with clear and accurate notes and communicate adjustments to production staff to ensure all teams have a thorough understanding of the customer's needs.
Receive tickets for shipped or delivered products to begin billing process, verifying all shipping information matches customer requests.
Promptly service or escalate customer inquiries and complaints, exhibiting excellent customer service and follow through.
Maintain detailed and accurate records of customer interactions, order modifications, and follow-ups.
Ensure all order documentation is complete, accurate, and accessible to relevant teams.
Other duties as assigned.
Qualifications:
3+ years of experience in customer service, order management, or a similar role in manufacturing, preferably in printing or packaging.
Strong organizational skills with the ability to manage multiple priorities and deadlines simultaneously, ensuring timelines and expectations are met.
Ability to interpret technical specifications, job tickets, and production schedules.
Excellent communication skills, both verbal and written, for customer interactions and internal coordination.
Strong attention to detail with a commitment to accuracy in order processing and documentation.
Demonstrated ability to work independently, take initiative, and problem-solve to effectively manage the order process.
Strong relationship management skills, with a focus on providing excellent service and building long-term customer partnerships.
Proficiency in calculating figures such as discounts and percentages, along with the ability to read and interpret rulers, scales, and other measurement tools.
Proficient with ERP or order management systems and Microsoft Office
Ability to regularly sit, stand, walk, and lift up to 30 lbs
Why work with us? Take a look at all we have to offer!
Paid Time Off and Paid Holidays
Comprehensive and Competitive Medical, Dental and Vision coverage
Company Paid Short-Term Disability Insurance and Life Insurance
Additional Benefits - Long-Term Disability, Supplemental Life, Accident and Critical Illness Coverage Plans
Excellent 401(k) retirement plan with generous company contribution
We pride ourselves in investing in our employees by offering onsite training and the ability to have unlimited growth
potential within our organization
We believe in rewarding our employees with performance-based salary increases
Check out this video to learn more about us! **************************************
Global Support Representative
Customer Service Associate Job 37 miles from Sanford
🌍 Bilingual Global Support Representative (Spanish/English, Remote) - Join Our Mission! 🌍
Love helping people? Fluent in Spanish & English? Ready to make a global impact-all from the comfort of your home? This could be your dream job! 🚀
Our client is not just another health & wellness company-they are on a mission to improve 5 million lives with clean, organic, and natural products. And we need you to help support their growing global community!
✨ What You'll Do:
💬 Deliver top-notch customer support via phone, chat & email
🔍 Solve problems with a mix of research & critical thinking
🤝 Build strong customer relationships (and have fun doing it!)
🌎 Assist with company translations and collaborate with an awesome team
🛠 What You Bring to the Table:
✅ 3+ years of experience in a customer support/contact center role
✅ Professional fluency in Spanish & English (you'll use both daily!)
✅ Strong communication, problem-solving & tech skills
✅ Typing speed of 65+ WPM (show off those fast fingers!)
✅ Ability to thrive in a remote, fast-paced work environment
💡 What's in It for You?
💰 Competitive pay ($22+/HR) + full benefits (health, 401k, PTO, the works!)
🧘 ♀️ Wellness perks: 75% off products + a $100 monthly wellness allowance
📍 Remote-first role (NC-based candidates preferred) with all the tech you need
📚 Paid 2-4 week training in Raleigh to set you up for success
If you're passionate about helping people, love a good challenge, and want to grow with an amazing company, let's talk! 🎉
📩 Apply today by sending your resume to info@Lemeryconnects.com. Know someone perfect for this role? Tag them below! ⬇️
Customer Service Representative
Customer Service Associate Job 32 miles from Sanford
The Icon Protection Customer Care Representative is primarily responsible for providing superior customer service for all internal and external Icon Protection customers through excellent communication utilizing in-depth knowledge of company products, services, policies, and procedures. This position would provide coverage to Domestic and International customer base.
CORE & ESSENTIAL FUNCTIONS:
Contribute to the outstanding reputation of the company by always putting the customer first, treating fellow associates with respect, and conducting business with the highest integrity.
Build, strengthen and maintain positive business relationships by establishing consultative rapport with customers.
Act as point of contact for customer orders, quotes, sample requests, complaints, and compliments.
Process customer sales orders, backorders and pick tickets timely and accurately.
Make customer recommendations to optimize product mix and increase sales in orders, including suggestive selling and upselling of add on items.
Make logistics and freight decisions based on cost and customer needs.
Determine appropriate outside warehouse to process orders.
Provide quick response to incoming customer order status and product knowledge requests.
Partner with sales, marketing, purchasing, production, and shipping/receiving teams relating to customer orders, forecasts, and inventory accuracy.
Perform outbound calls to customers to collect customer satisfaction information regarding promotional goods, services, or tradeshows.
Process customer returns according to established department policies and procedures.
Work closely with the credit department to resolve disputed credit items.
Address customer issues and ensure effective and long-term problem resolution.
Follow up to ensure that all requests and/or problems are resolved satisfactorily.
Provide timely feedback to the company regarding service failures or customer concerns.
Work closely with the Sourcing department to achieve appropriate and timely complaint resolution.
Assist accounting department, as needed, in processing of customer invoices and credits.
Maintain customer account information and communicate to other departments, as needed.
All other duties as assigned.
QUALIFICATIONS, KNOWLEDGE, AND SKILL REQUIREMENTS:
Must possess customer service experience. Possession of at least a high school diploma is required and a post-secondary degree is preferred. Demonstrated aptitude for problem-solving; ability to determine solutions for customers. Must be results-orientated and able to work both independently and within a team environment. Must possess excellent verbal and written communication skills. Must display a professional image in all settings. Proficiency in using Microsoft Office Suite applications required. Customer service experience in a manufacturing environment and with an independent sales team is preferred. Inside sales experience is valued. SAP, Great Plains, Infor, Salesforce or other CRM system experience preferred.
EQUAL OPPORTUNITY EMPLOYER
Icon Protection, Inc. as represented by Garland Surface Protection, Inc, Surface Shields, Inc, Ram Board, Inc., and Trimaco, Inc. are equal opportunity employers. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin ancestry, military status, veteran status, marital status, gender identity or expression, transgender status, citizenship, sexual orientation, age (40 and older), disability (except where the disability prevents the individual from being able to perform the essential functions of the job and cannot be reasonably accommodated), protected veteran status, age, or any other protected characteristic under federal, state or local law.
Sales Associate
Customer Service Associate Job 37 miles from Sanford
Sales Associate - Sports Medicine (Medical Device Sales)
CrossLink Life Sciences, LLC is Stryker Orthopaedics' largest U.S. distributor and is focused on delivering healthcare providers unparalleled products and sales support for Joint Reconstruction, Trauma, Robotics, Spine, and Sports Medicine surgical procedures. The ever-increasing sub-specialization occurring in the orthopaedics space places increasing demands on device distributors. CrossLink's sales, operations, and logistics teams continue to lead the orthopaedic industry in effectively innovating in order to serve these evolving market demands.
Position Summary:
The Sales Associate is responsible for supporting and assisting sales objectives within the assigned territory. Sales Associates must establish, build, and maintain customer relations through constant communication, and case coverage in the assigned territory. The Sales Associate will serve as the backup contact for the Territory Sales Reps. Sales Associates are responsible for providing a wide variety of field sales support within an assigned geography while developing to become a Sales Representative. This position is specifically responsible for maintaining expert knowledge of Sports Medicine products.
We are looking for:
Hard-working winners: Loyal, competitive and results-oriented salespeople who create a track record of success.
Persuasive influencers: People who understand market positioning and can use their relationship skills and depth of knowledge to secure buy-in, cooperation, and loyalty.
Organized self-starters: Salespeople who create and maintain precise inventory control to ensure they can initiate the implementation of a solution with the proper product or tool.
Mission-driven: Fiercely intense representatives who do what is necessary to live out their purpose of changing people's lives and making healthcare better.
What We Offer:
A winning team motivated to achieve our mission and deliver remarkable results.
Coworkers committed to achieving more and winning the right way.
Quality products that improve the lives of customers and patients.
Ability to discover your strengths, follow your passion and own your own career.
Responsibilities:
Represent CrossLink/Stryker as a leader in our industry and the marketplace by working with a sophisticated audience comprised of surgeons and healthcare professionals.
Increase territory results by building and maintaining strong business relationships and supporting the Territory Sales Reps.
Perform field calls for the account and assigned territory, including “on-call” and operating/emergency room consultation.
Develop the required technical, clinical and sales competencies through field training and self-driven learning in order to qualify and meet the expectations of becoming a Sales Representative within 18-24 months.
Provide coordination and logistic support in properly ordering, transporting, setting up and reassembling surgical instrument sets inside sterile processing departments at hospitals and surgery centers.
Act as a product support consultant to surgeons and operating room staff during surgical procedures in the safe and proper use of Stryker products and related surgical techniques.
Support and contribute to the growth of revenues in assigned Sales Rep territories through delegated business development activities with surgeons, hospitals and related staff.
Cross-sell additional products or manage new product introductions as they become available.
Support compliance and the principles of responsibility (AdvaMed) by maintaining the privacy and confidentiality of information; protecting the assets of the organization; acting with ethics and integrity; reporting non-compliance; and adhering to applicable federal, state & local laws and regulations, accreditation & licenser requirements, and Company policies & procedures.
Maintain training in sales skills, product features/benefits, and other critical business applications.
Work extended, off normal work hours with flexibility in being able to adjust personal schedule.
Participate in and attend sales meetings and professional association meetings outside of regular business hours, as required.
Qualifications:
BS/BA in relevant field preferred or 2+ years equivalent demonstrated sales experience.
1-2 years demonstrated successful sales experience, in the medical device industry.
Knowledge of principles and methods for showing, promoting, and selling products or services, including marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
Excellent organizational skills and knowledge in the use of current office technologies (MS Office suite, databases, etc.).
Experience in building and maintaining relationships (with surgeons & hospitals in respective areas would be beneficial).
Must be comfortable in emergency/operating room environments.
Must adhere to compliance and the principles of responsibility (AdvaMed) by maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, and adhering to applicable federal, state and local laws and regulations, accreditation and licenser requirements, and Company's policies and procedures.
Note: The above information is not all inclusive and the position may have further requirements that will be explained in further detail at a later step in the hiring process.
NO AGENCIES PLEASE
Sales Associate
Customer Service Associate Job 37 miles from Sanford
As a Sales Associate with The Connor Group, you are the face of our community! Your goal is to provide everyone who calls or visits the community an amazing experience, making them excited about the possibility of their new home and community they live in. You are a part of the community and enjoy sharing what you love most about living in Raleigh Durham and the surrounding areas. You are passionate about driving sales and can do it with a Luxury one of a kind product!
Does this describe you?
You're a people person! Building relationships and increase Client retention.
You're passionate about the Raleigh-Durham area and love being part of the Community
You are an organized professional able to balance multiple clients with different wants and needs.
Educate and overcome objections using fact finding techniques to really get to know potential clients over the phone, via a virtual tour or in person!
You're an innovative problem solver! Making your guests' day is your priority and you're able to proactively resolve guest concerns while sticking to company policy.
You'd Be Great For This Role If:
You are a High achievers in your field
Responsible and accountable
Motivated to exceed goals
Driven to be elite and achieve the impossible
You're full of energy and can handle multiple tasks in a fast-paced environment.
Pay/Benefits Information
Competitive hourly compensation as well as up to $20,000 in Commission - earned and paid Monthly ($60,000 - $75,000 all in)
Full Benefits - Medical, Dental, Vision
Up to 88 hours of Paid time off in your first year, PLUS Paid Holidays
Expert Consultant, Customer Insights
Customer Service Associate Job 39 miles from Sanford
Locations: Dallas | Denver | Chicago | Boston | New York | Brooklyn | Summit | Washington | Detroit | Minneapolis | Atlanta | Austin | Miami | Durham | Houston | San Francisco | Seattle | Los Angeles | San Diego Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.
To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.
What You'll Do
Thanks to digital advances, companies know more about the intentions of their customers than ever before. CCI Experts help our clients capitalize on this opportunity by utilizing customer data to unlock differentiated insight, and leveraging it to drive business strategy, operational improvements and product & service innovations.
Customer Insight Experts work seamlessly with clients and consulting team members to discover unique sources of value and translate project findings into actionable recommendations. In this role, you will conduct consumer research and synthesize insights to help clients address their biggest challenges and execute their business in new ways that deliver competitive advantage and bottom-line results.
CCI experts play a critical role in helping insight projects succeed, managing consumer research efforts and communicating findings to clients. Assignments vary greatly-ranging from drafting surveys to inform the investment thesis for a corporate client looking at an acquisition in a new market, to developing, executing and analyzing qualitative and quantitative research to inform a Brand Repositioning or Innovation effort.
Select responsibilities include:
* Direct Client Engagement and Support
You will use a wide range of qualitative and quantitative research techniques to drive business impact with our clients. You will lead the research from design to analysis. Together with the project team, you will always translate research findings into actionable business recommendations for the client.
* Proposal Development Support
You will drive the client proposal development by assisting in the creation of materials and participating in the selling process. As an Expert, you will lead research plans and outline BCG's capabilities in the Consumer Insight domain.
* Intellectual Capital Development
You will contribute to broaden and deepen the knowledge base of the firm: improving BCG's proprietary frameworks, methodologies & tools and developing knowledge of generalist consultants. You will develop state of the art tools, working hand in hand with BCG's Consumer Knowledge Team staff. You will play a role in the growth of CCI through case execution, client development, and intellectual property & product creation.
* Vendor Management
You will advise BCG's project teams on how to best select and manage external research vendors and help the broader CCI Operations team continuously validate/improve external relationships.
Our Expert Consulting Track
The Expert Consulting Track (ECT) is vital to BCG's ability to successfully meet our clients' demand for deep expertise and advanced technical capabilities. Experts deliver next-level impact for BCG's most complex and cutting-edge client challenges. Experts focus on developing BCG's thought leadership, commercial capabilities, and intellectual property assets; and their work is essential to our delivery model. Working as part of a multidisciplinary team to bring the 'best of BCG' to our clients, Experts come from diverse backgrounds, with expertise often gained outside of BCG in industry, academia, or specialized consulting.
What You'll Bring
* 5+ years of industry and/or consulting experience, with a focus on consumer research, product management, or quantitative analytics and insight generation (ideally in a marketing or consumer experience organization)
* Demonstrated experience using quantitative and analytical skills to generate insights that inform business strategy. Mastery of Excel required; familiarity with tools such as Alteryx and Tableau a plus
* Familiarity with performing data analysis, producing quantitative modeling, and interpreting data through a business and economic lens to create commercial recommendations
Ideal candidates may have the following experience, but it is not required:
* Working in Consumer Insight at the brand or category level for a global, blue-chip Consumer Goods/Services company (e.g., Procter & Gamble, Unilever)
* Operating in a research/analytics/insights role for a major custom research firm (e.g., Ipsos, TNS), or in an analytics/research role for a major syndicated data company (e.g., Nielsen, IRI, GFK)
* Working as a junior consultant or consumer research/insight specialist for one of the large/global or premium/specialized consulting firm
* Demonstrated expertise across a wide range of research topics (e.g., pricing, branding, growth), survey data analysis, and quantitative methodologies (e.g., conjoint analysis, segmentation techniques, drivers analyses)
* Experience with customer journey mapping (including pain point identification), particularly as it relates to journey improvement or digitization
* Mastery of statistical analysis concepts and techniques
* Sufficient knowledge and experience with qualitative research, an understanding of customer pathways, and knowledge of digital platforms is a plus
* Previous consulting experience, including slide writing and analytics
* Bilingual in Spanish and English preferred
Who You'll Work With
At the core of BCG's Center for Customer Insight is a group of expert consultants and knowledge team members who specialize in the design, execution, interpretation, utilization, and application of consumer and customer insight research to business problems.
As part of our consulting cohort, CCI Experts work alongside our generalist and specialty consultants to form "one BCG team," capable of delivering deep strategy and technical expertise.
CCI Experts are energized by the "detective work" of finding the opportunity hidden inside each new business challenge. They bring knowledge on key trends and marketing topics due to their specialization across various industry sectors and markets. At BCG, we measure our success by our clients' success, and Consumer & Customer Insight is an integral part of our work as strategy advisors. By translating and amplifying the voice of the consumer, we provide recommendations that directly lead to clients taking action to advance their goals and create meaningful, enduring impact.
Additional info
You'll be based in:
Location is flexible to any U.S. city where BCG currently has an office (Boston, New York, Brooklyn, New Jersey, Philadelphia, Washington DC, Detroit, Chicago, Minneapolis, Atlanta, Austin, Miami, Raleigh-Durham, Houston, Dallas, Seattle, San Francisco, Los Angeles, San Diego).
You'll be traveling:
Travel is anticipated (~30-50%) and will vary based on specific project locations.
For U.S. applicants:
BCG is an Equal Employment Opportunity employer and is committed to a policy of administering all employment decisions and actions without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
The first year base compensation for this role is:
Consultant: $190,000 USD
In addition to your base salary, you will also be eligible for an annual discretionary performance bonus and BCG's Profit Sharing and Retirement Fund (PSRF) contribution. BCG also provides a market leading benefits package described below.
At BCG, we are committed to offering a comprehensive benefit program that includes everything our employees and their families need to be well and live life to the fullest. We pay the full cost of medical, dental, and vision coverage for employees - and their eligible family members.* That's zero dollars in premiums taken from employee paychecks. All our plans provide best in class coverage:
* Zero dollar ($0) health insurance premiums for BCG employees, spouses, and children
* Low $10 (USD) copays for trips to the doctor, urgent care visits and prescriptions for generic drugs
* Dental coverage, including up to $5,000 (USD) in orthodontia benefits
* Vision insurance with coverage for both glasses and contact lenses annually
* Reimbursement for gym memberships and other fitness activities
* Fully vested retirement contributions made annually, whether you contribute or not
* Generous paid time off including vacation, holidays, and annual office closure between Christmas and New Years
* Paid Parental Leave and other family benefits such as elective egg freezing, surrogacy, and adoption reimbursement
* *Employees, spouses, and children are covered at no cost. Employees share in the cost of domestic partner coverage.
* To learn more about our employee benefit please check our BCG Benefits page.
Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.
BCG is an E - Verify Employer. Click here for more information on E-Verify.
Expert Consultant, Customer Insights
Customer Service Associate Job 39 miles from Sanford
Locations: Dallas | Denver | Chicago | Boston | New York | Brooklyn | Summit | Washington | Detroit | Minneapolis | Atlanta | Austin | Miami | Durham | Houston | San Francisco | Seattle | Los Angeles | San Diego Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.
To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.
What You'll Do
Thanks to digital advances, companies know more about the intentions of their customers than ever before. CCI Experts help our clients capitalize on this opportunity by utilizing customer data to unlock differentiated insight, and leveraging it to drive business strategy, operational improvements and product & service innovations.
Customer Insight Experts work seamlessly with clients and consulting team members to discover unique sources of value and translate project findings into actionable recommendations. In this role, you will conduct consumer research and synthesize insights to help clients address their biggest challenges and execute their business in new ways that deliver competitive advantage and bottom-line results.
CCI experts play a critical role in helping insight projects succeed, managing consumer research efforts and communicating findings to clients. Assignments vary greatly-ranging from drafting surveys to inform the investment thesis for a corporate client looking at an acquisition in a new market, to developing, executing and analyzing qualitative and quantitative research to inform a Brand Repositioning or Innovation effort.
Select responsibilities include:
* Direct Client Engagement and Support
You will use a wide range of qualitative and quantitative research techniques to drive business impact with our clients. You will lead the research from design to analysis. Together with the project team, you will always translate research findings into actionable business recommendations for the client.
* Proposal Development Support
You will drive the client proposal development by assisting in the creation of materials and participating in the selling process. As an Expert, you will lead research plans and outline BCG's capabilities in the Consumer Insight domain.
* Intellectual Capital Development
You will contribute to broaden and deepen the knowledge base of the firm: improving BCG's proprietary frameworks, methodologies & tools and developing knowledge of generalist consultants. You will develop state of the art tools, working hand in hand with BCG's Consumer Knowledge Team staff. You will play a role in the growth of CCI through case execution, client development, and intellectual property & product creation.
* Vendor Management
You will advise BCG's project teams on how to best select and manage external research vendors and help the broader CCI Operations team continuously validate/improve external relationships.
Our Expert Consulting Track
The Expert Consulting Track (ECT) is vital to BCG's ability to successfully meet our clients' demand for deep expertise and advanced technical capabilities. Experts deliver next-level impact for BCG's most complex and cutting-edge client challenges. Experts focus on developing BCG's thought leadership, commercial capabilities, and intellectual property assets; and their work is essential to our delivery model. Working as part of a multidisciplinary team to bring the 'best of BCG' to our clients, Experts come from diverse backgrounds, with expertise often gained outside of BCG in industry, academia, or specialized consulting.
What You'll Bring
* 5+ years of industry and/or consulting experience, with a focus on consumer research, product management, or quantitative analytics and insight generation (ideally in a marketing or consumer experience organization)
* Demonstrated experience using quantitative and analytical skills to generate insights that inform business strategy. Mastery of Excel required; familiarity with tools such as Alteryx and Tableau a plus
* Familiarity with performing data analysis, producing quantitative modeling, and interpreting data through a business and economic lens to create commercial recommendations
Ideal candidates may have the following experience, but it is not required:
* Working in Consumer Insight at the brand or category level for a global, blue-chip Consumer Goods/Services company (e.g., Procter & Gamble, Unilever)
* Operating in a research/analytics/insights role for a major custom research firm (e.g., Ipsos, TNS), or in an analytics/research role for a major syndicated data company (e.g., Nielsen, IRI, GFK)
* Working as a junior consultant or consumer research/insight specialist for one of the large/global or premium/specialized consulting firm
* Demonstrated expertise across a wide range of research topics (e.g., pricing, branding, growth), survey data analysis, and quantitative methodologies (e.g., conjoint analysis, segmentation techniques, drivers analyses)
* Experience with customer journey mapping (including pain point identification), particularly as it relates to journey improvement or digitization
* Mastery of statistical analysis concepts and techniques
* Sufficient knowledge and experience with qualitative research, an understanding of customer pathways, and knowledge of digital platforms is a plus
* Previous consulting experience, including slide writing and analytics
* Bilingual in Spanish and English preferred
Who You'll Work With
At the core of BCG's Center for Customer Insight is a group of expert consultants and knowledge team members who specialize in the design, execution, interpretation, utilization, and application of consumer and customer insight research to business problems.
As part of our consulting cohort, CCI Experts work alongside our generalist and specialty consultants to form "one BCG team," capable of delivering deep strategy and technical expertise.
CCI Experts are energized by the "detective work" of finding the opportunity hidden inside each new business challenge. They bring knowledge on key trends and marketing topics due to their specialization across various industry sectors and markets. At BCG, we measure our success by our clients' success, and Consumer & Customer Insight is an integral part of our work as strategy advisors. By translating and amplifying the voice of the consumer, we provide recommendations that directly lead to clients taking action to advance their goals and create meaningful, enduring impact.
Additional info
You'll be based in:
Location is flexible to any U.S. city where BCG currently has an office (Boston, New York, Brooklyn, New Jersey, Philadelphia, Washington DC, Detroit, Chicago, Minneapolis, Atlanta, Austin, Miami, Raleigh-Durham, Houston, Dallas, Seattle, San Francisco, Los Angeles, San Diego).
You'll be traveling:
Travel is anticipated (30-50%) and will vary based on specific project locations.
For U.S. applicants:
BCG is an Equal Employment Opportunity employer and is committed to a policy of administering all employment decisions and actions without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
The first year base compensation for this role is:
Consultant: $190,000 USD
In addition to your base salary, you will also be eligible for an annual discretionary performance bonus and BCG's Profit Sharing and Retirement Fund (PSRF) contribution. BCG also provides a market leading benefits package described below.
At BCG, we are committed to offering a comprehensive benefit program that includes everything our employees and their families need to be well and live life to the fullest. We pay the full cost of medical, dental, and vision coverage for employees - and their eligible family members.* That's zero dollars in premiums taken from employee paychecks. All our plans provide best in class coverage:
* Zero dollar ($0) health insurance premiums for BCG employees, spouses, and children
* Low $10 (USD) copays for trips to the doctor, urgent care visits and prescriptions for generic drugs
* Dental coverage, including up to $5,000 (USD) in orthodontia benefits
* Vision insurance with coverage for both glasses and contact lenses annually
* Reimbursement for gym memberships and other fitness activities
* Fully vested retirement contributions made annually, whether you contribute or not
* Generous paid time off including vacation, holidays, and annual office closure between Christmas and New Years
* Paid Parental Leave and other family benefits such as elective egg freezing, surrogacy, and adoption reimbursement
* *Employees, spouses, and children are covered at no cost. Employees share in the cost of domestic partner coverage.
* To learn more about our employee benefit please check our BCG Benefits page.
Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.
BCG is an E - Verify Employer. Click here for more information on E-Verify.
Customer Service/Front Desk
Customer Service Associate Job 32 miles from Sanford
Responsive recruiter HIRING IMMEDIATELY Saving and changing lives, every single day. We have a mission to teach kids how to swim and be safer, in and around the water, while making their experience GOLDEN! Working for Goldfish Swim School will allow you to provide children and families with necessary life skills to combat the ever-growing drowning statistics. Whether you are in the pool leading instruction for our swimmers or warmly greeting our members in our tropical lobby as a front desk representative, you are making an impact.
Perks and Benefits:
Paid on-the-job training
Flexible scheduling
Culture driven company
Employee recognition programs
Primary Responsibilities:
Provide WOW! Customer Service to our members
Assist with class scheduling and billing
Work in a sales capacity to sell new memberships
Job Qualifications and Skills
Ability to work with children
Excellent communication and organizational skills
High energy
Strong work ethic
Must pass background examinations prior to training
Lifeguard certification required; can be completed through our facility
Willingness for cross-training as a swim instructor - must have at least one shift per week in-water
About Goldfish Swim School:Goldfish Swim School has been an industry leader in the swim lesson community since 2006. Our team is growing, and we are looking for team players who are enthusiastic, have a can-do perspective, and enjoy working with kids. We provide paid on-the-job training, flexible scheduling, a rewarding work environment, and a one-of-a-kind culture that will make you smile, too!
Safety Standards: The safety of our swimmers, parents and team members is of the utmost importance. Goldfish Swim School follows all CDC and WHO safety standards along with following any local guidelines.
If you, or someone you know, desires to work for a place where you can make a difference, explore, apply and then join us. Goldfish Swim School Cary is a learn-to-swim facility for kids ages 4 months to 12 years. Our proven confidence-building curriculum promotes a love of swimming and teaches children to be safer in and around the water. For additional information see **********************************
NOTE: The information within this posting is not all-inclusive and may be subject to change. Employee to fulfill other duties and responsibilities as assigned by the Employer. Goldfish Swim School Cary is an Equal Opportunity Employer. Compensation: $14.00 - $16.00 per hour
Tropical Vibes & Impacting Lives!
You feel it the moment you walk in. There's more than vibrant colors, a tropical theme and happy children. There's something different, something extraordinary. Something truly GOLDEN. It's passion. Not just a passion for kids or a passion for swimming…it's a special passion for changing - even saving - lives, by being a part of kids learning to swim.
When you work at Goldfish, you're not just an employee. You're a part of something bigger. You're making an impact; a splash in the lives of the children in your community. You're an integral part of a team, working together to move forward a mission. You're also making waves in your future, learning life lessons in and out of the pool through mentorship, leadership and passion. At Goldfish, it's more than a job - it's an endless pool of possibilities, opportunities and life-changing moments!
Making Waves with Passion, Purpose & Core Values!
At Goldfish, our core values are at the heart of everything we do, and behind every decision that we make. To us, these values are more than just words - they're embraced with purpose in our everyday lives, and what allows us to make a splash in our community, and in the lives of our members and our team!
We go above and beyond with every detail to create a GOLDEN Experience!
We believe in nurturing a culture that provides WOW! Customer Service
We do the right things, make the right decisions and treat people with Integrity • Compassion • Trust
We meet and exceed expectations so you see Extraordinary Results
We make a big deal about life's accomplishments by remembering to Celebrate!
Each Goldfish Swim School is an independently owned and operated franchise. The respective Franchisee is the employer at each Goldfish Swim School location. Each franchisee can set their own wages, benefit programs and terms and conditions of employment, which may vary at each Goldfish Swim School location.
Associate Customer Service Representative Everyday Banking
Customer Service Associate Job 37 miles from Sanford
**About this role:** Wells Fargo is seeking an Associate Customer Service Representative in **Everyday Banking.** CSBB Operations delivers a diverse set of foundational operational and contact center services for the enterprise and to consumer, small business, and wholesale customers, providing stability, scalability, and security for Wells Fargo. Services include deposits, payments and ATM operations, global fraud and claims, account reconciliation, cash vault services, mail and courier solutions, print and image services, unclaimed property processing, legal order processing, estate care, and voice, email, chat, and social media services for consumer and small business customers.
Find out why we're the #1 financial services company to grow YOUR career. Apply today.
**In this role you will:**
+ Support customers and seek ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high-volume environment
+ Perform routine tasks such as answering inquiries, resolving problems and providing a best-in-class customer experience while adhering to work guidelines, policies, and regulations and navigating multiple computer systems
+ Escalate questions and issues to more senior employees
**Required Qualifications:**
+ 6+ months of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
**Desired Qualifications:**
+ Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving customer issues
+ Ability to execute in a fast paced, high demand, metric driven call center environment
+ Excellent verbal, written, and interpersonal communication skills with integrity and a high level of professionalism with all levels of employees and customers, while maintaining attention to detail and accuracy
+ Military experience resolving complex issues via written or verbal communication, including but not limited to, supply action requests, updating personnel records, answering benefit or pay questions, resolving errors, researching questions and other needs as requested by customers
+ Ability to meet or exceed business goals and objectives and navigate multiple computer systems, applications, and utilize search tools to find information
+ Knowledge, understanding and experience of internet, mobile, and social media technology
**Job Expectations:**
+ Must be able to attend full duration of required training period
+ This position is not eligible for Visa sponsorship
+ Ability to work additional hours as needed
+ Schedule may be eligible for a shift differential under the terms of the shift differential policy
+ Must work on-site at the location posted
**Training and Schedule:**
+ You will receive in-depth classroom training, continued on-the-job training, and coaching to learn about Wells Fargo banking products, procedures, and services.
+ Training class starts on 5/5/2025 for 7 weeks. Training hours are 8:30 a.m. - 5:00 p.m. Monday - Friday. You are required to attend the full duration of this paid 7 weeks of training.
+ We're open from Monday - Saturday, 8:00 a.m. - 8:00 pm (EST). Your regular work schedule will be based on business need and will include working some holidays.
**Compensation:**
+ Starting rate $20.00 per hour
**Posting Location(s):**
+ 1100 Corporate Center Dr. Lot B, RALEIGH, NC 27607
@RWF22
**Posting End Date:**
27 Mar 2025
**_*Job posting may come down early due to volume of applicants._**
**We Value Diversity**
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
**Applicants with Disabilities**
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo (****************************************************************** .
**Drug and Alcohol Policy**
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy (********************************************************************** to learn more.
**Wells Fargo Recruitment and Hiring Requirements:**
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
**Req Number:** R-439934
Automotive Customer Service Advisor - 3923
Customer Service Associate Job 37 miles from Sanford
Are you considering a career in automotive? At Premium Velocity Auto/ Jiffy Lube (PVA), no automotive experience is required! Transfer your customer service skills and retail sales knowledge to an industry that will really get you moving, we'll train you on the rest!
We are now hiring Customer Service Advisors/Lube Technicians to work safely in various roles to meet the individual needs of the customer, ensuring that they are confident in the safety of their vehicle.
Benefits:
Opportunity to increase your payrate within your first 60 days of employment!
Paid training plus bonus incentives for completing training.
Cross-training across multiple roles, increasing your earning potential.
Career paths that offer limitless growth opportunities (in Automotive and Management)!
Safety focused work environment to always keep you and our customers safe!
Unique benefits including legal and financial advising, employee discount on parts and services, and a members-only discount center for major purchases and day-to-day essentials! *
Competitive Medical, Vision, Dental, company funded Life Insurance, FSA/DCFSA, and paid time off to help you care for yourself and your family! *
*For full time employees
PVA is seeking reliable individuals with a growth mentality, committed to customer satisfaction. The ability to build rapport and explain products effectively makes you the perfect candidate for this position! We do not require automotive experience, but customer service/sales experience are preferred.
Qualified candidates can work well in a team setting, have great communication skills, and are efficient in fast-paced environments. A valid driver's license is strongly preferred as it ensures your career opportunities will not be limited but is not required.
See full job description below!
Job Summary
The Customer Service Advisor (CSA) for PVA (Jiffy Lube), helps build loyalty and increase sales by allowing our guests to make informed decisions about their automotive services. The CSA is a Lube Technician that is also responsible for creating a positive guest experience, which they can achieve by acting as the customer liaison and main point of contact throughout their visit!
Job Responsibilities:
Greet and escort guests from their vehicles as you review their requests.
Inform guests of any promotions or products available with thorough understanding of the full range of Jiffy Lube products and services acquired through your training.
Provide impartial recommendations or options that are tailored specifically to guest's needs based on manufacturer recommendations and technicians' findings.
Communicate updates to the guest throughout the entire process as well as any special circumstances that impact overall satisfaction.
Perform preventative maintenance such as oil and filter change, refill fluid levels, and inspecting and replacing lights, wiper blades, brakes, and tires.
Promote customer loyalty by ensuring completion of quality workmanship, reviewing services completed with guest, confirming guest satisfaction, and encouraging return at recommended intervals.
Other duties as assigned by management.
Requirements:
Proven face-to-face customer service or sales experience.
Ability to perform the responsibilities of the job.
Able to stand for an extended period.
Ability to bend, stoop, reach, crawl, and climb stairs.
Ability to lift over 50 pounds.
Comfortable working in an enclosed and/or semi-outdoor environment.
Authorized to work in the US without sponsorship.
Qualifications:
Valid Driver's License preferred.
Excellent customer service and communication skills.
Keen listening and reasoning skills to capture guests' product needs.
Confident in overcoming objections and not afraid of rejection.
An energetic and positive attitude that is welcoming to guests.
Ability to work well in a team environment.
Dedication to following safety policies and procedures.
Willingness to undergo on the job training and a growth mindset.
Ability to work in a fast-paced environment while multi-tasking.
Benefits:
Employer/Employee Funded Medical Plans, Prescription Drug Coverage, and Telemedicine*
Employer Funded Basic Life & Accidental Death Dismemberment*
Bonus structure for JLU Module completions within set timeframes.
Employee discount on parts and services
Additional benefits available:
Dental Plan and/or Vision Plan*
Life & Accidental Death Dismemberment and/or Accident*
Short-Term and Long-Term Disability*
Critical Illness and/or Cancer and/or Hospital Indemnity*
Flexible Spending Account (FSA) and/or Dependent Care FSA*
Value Added Services: Employee Assistance Program, Will Prep, Travel Assistance
* Full-time employees only
Equal Opportunity Employer
Jiffy Lube - Premium Velocity Auto provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Part Time Customer Service $15-$16/hour
Customer Service Associate Job 37 miles from Sanford
Job Details Raleigh - Raleigh, NC Part Time None $15.00 - $16.00 Hourly None Customer ServiceJob Posting Date(s) 02/05/2025 03/29/2025Description
Fast Park & Relax has fabulous opportunities for positive, high energy, talented individuals to apply their skills in the travel industry. Fast Park, Raleigh Durham International Airport's premier offsite parking company, offers a competitive hourly wage, room for advancement and great benefits (PTO starts accruing on day one!). If you enjoy working in the travel/hospitality/service industry, please explore the opportunities we are offering.
Earn $15.00 - $16.00 per hour!
Part Time Available Shifts (we are looking for someone with a flexible schedule):
12am - 8am
8am - 4pm
4pm - 12am
We specialize in airport parking and have built our reputation on finding innovative ways to make parking as effortless as possible for decades. We are currently looking for a Guest Ambassador to provide our guests with welcoming environment so they can quickly arrive to their destination in a safe manner. If you have a desire to work with a great team, are energetic and organized, you should apply.
Summary: Provide customers with a welcoming environment so they can arrive to their destination quickly in a safe manner.
Duties and Responsibilities:
Answer customers questions and provide information on procedures or policies.
Create a welcoming experience by authentically greeting customers.
Direct guests to parking space and accurately complete transactions.
Dispatch shuttles and ensure space usage is maximized.
Receive and prioritize incoming telephone calls.
Compile and maintain reports and records.
Maintain an exceptional level of customer service and responsiveness.
Maintain clean and orderly checkout areas and complete other general cleaning duties.
Complete other duties as assigned.
Qualifications:
High School education, training or an equivalent combination of education and experience required
Previous dispatch, cashier, and/or customer service experience preferred
Successful background and drug screening results required
Must be flexible and able to work weekends and holidays
Available Benefits:
401(k) with a generous company match
Dental insurance
Disability insurance
Health insurance
Life insurance
Paid time off
Vision insurance
Qualifications
High School education, training or an equivalent combination of education and experience required
Previous dispatch, cashier, and/or customer service experience preferred
Competencies:
Knowledge of principles and processes for providing customer and personal services, including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
Effectively present information in one-on-one situations to customers and other employees of the company
Add, subtract, two- digit numbers and multiply and divide with 10s and 100s, perform these operations using units of American money
Determining causes of operation errors and deciding what to do about it
Pleasant with others, good-natured, cooperative attitude
Reliable, responsible, and dependable
Honest and ethical
Knowledge of the structure and content of the English language including the spelling and meaning of words
Aptitude to work independently as well as in a team environment
Effectively multi-task and adapt to fast paced environment
Think ahead, connect pieces of information, and coordinate workforce accordingly
Basic math and computer skills
Read, write, and comprehend simple instructions, short correspondence, and memos
Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
See details at close and far range
See under low-light conditions and in the presence of a glare or bright lighting
See objects or movements of objects to ones side when eyes are looking ahead
Match or detect differences between colors, including shades of color or brightness
Detect the differences between sounds that vary in pitch and loudness
Judge the distance of an object
Know the direction from which a sound originated
Quickly respond to a signal (sound, light, picture) when it appears
Listen to and understand information presented through spoken words
Read and understand information presented in writing
Make repeated movements of the fingers, hands, and wrists
Exert maximum muscle force to lift, push, pull, or carry objects
Keep balance or stay upright when in an unstable position
Make repeated adjustments to the controls of a machine or a vehicle to exact positions
Coordinate 2 or more limbs while sitting, standing, or lying down
Exert muscle force repeatedly or continuously over time
Use muscle force to propel oneself or to throw an object
Use abdominal and lower back muscles to support part of the body repeatedly or continuously over time
Bend, stretch, twist, or reach with body, arms, and/or legs
Work Environment and Physical Requirements: Routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. May be exposed to construction and various weather conditions. The noise level in the work environment may range from moderate to loud. This position is performed inside as well as outside weather conditions. Regularly required to talk or hear. Frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. Occasionally required to climb, balance, stoop, kneel, crouch or crawl. Frequently lift and move up to 25 pounds.
Please note, this job posting/description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities, and activities may change at any time with or without notice.
Ramp Service Employee - Part-Time
Customer Service Associate Job 37 miles from Sanford
Ramp Service Employee - Part-Time-RDU00000091Description Airport Operations - Ramp Service Agent Starting pay of $19.07 per hour with competitive benefits that let you see the world: The Airport Operations department keeps operations at our airports running smoothly through planning, organization and supervision.
Find your future at United! We're reinventing what our industry looks like, and what an airline can be - from the planes we fly to the people who fly them. When you join us, you're joining a global team of 100,000+ connected by a shared passion with a wide spectrum of experience and skills to lead the way forward.
Achieving our ambitions starts with supporting yours. Evolve your career and find your next opportunity. Get the care you need with industry-leading health plans and best-in-class programs to support your emotional, physical, and financial wellness. Expand your horizons with travel across the world's biggest route network. Connect outside your team through employee-led Business Resource Groups.
Create what's next with us. Let's define tomorrow together.
The Ramp Service Employee (RSE) is responsible for processing baggage, boxes, and/or cargo between baggage/cargo areas in the airport facilities and aircraft, as well as receiving and dispatching aircraft. We pride ourselves on being an on-time airline and are seeking dedicated individuals that understand a fast-paced environment while maintaining high-quality standards of operational safety and customer service.
Key responsibilities:
Lift baggage, boxes, or cargo weighing up to 70 lbs. when loading/unloading aircraft, carts, and containers
Loading/unloading may require lifting over 100 items for a single aircraft
Push/pull loaded and empty carts and containers during loading/unloading operations
Couple/uncouple carts and/or cargo container dollies
Ascend/descend jet-way stairs while carrying baggage
Bend/stoop and crawl to move and stack/unstack cargo in aircraft and containers
Complete safety checklists for motorized equipment
Drive and operate motorized equipment (e.g., conveyor belt)
Read and interpret aircraft load sheets, checked baggage tags, and cargo labels
Count baggage/cargo being uploaded/unloaded during operations
Use signaling devices to communicate with co-workers or flight crew
Ensure compliance with United and Federal Aviation Administration (FAA) regulations and policies
Qualifications What's needed to succeed:
High School Diploma, GED or education equivalent
Must be at least 18 years old
Must possess a valid state-issued driver's license
Acceptable driving record
Must pass a background check
Must be eligible to acquire and maintain credentials vital for the position
Position-specific clearances include but are not limited to FAA, TSA, Port Authority, U.S. Customs and U.S. Postal Service clearances
Must pass a pre-placement physical ability test, hearing and vision tests, and drug screen
Available during day and night shifts, weekends, and holidays; mandatory overtime may be required based on operational need
Able to read, write and speak English fluently
Can lift up to 70 lbs
Able to perform a variety of physical activities including bending, stooping, climbing and working in tight spaces
Work outdoors in all temperatures and weather conditions
Work where there will be exposure to high noise levels
Must NOT have lived outside of the United States in the past 3 years for any period longer than six months, with the exception of military duty or government-approved exceptions
Must be legally authorized to work in the United States for any employer without sponsorship
Successful completion of interview required to meet job qualifications
Reliable, punctual attendance is a crucial function of the position
What we provide:
Competitive benefits
Discounted travel
Career advancement opportunities
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.The starting rate / base pay range for this role is $19.07 This is also a bonus eligible position (i.e. profit sharing).We offer competitive benefits: medical, dental, vision, life, accident & disability, employee assistance program, commuter, paid holidays, paid time off, 401(k), pension and flight privileges (subject to the respective collective bargaining agreement).Job Ramp ServicePrimary Location United States-NC-RDU - Raleigh / DurhamOrganization 62 Airport OperationsSchedule Part-time Employee Status RegularJob Posting Mar 13, 2025, 5:00:00 AMUnposting Date Mar 15, 2025, 4:59:00 AM