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Customer service associate jobs in Schenectady, NY

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  • Drive with DoorDash - Receive 100% of Customer Tips

    Doordash 4.4company rating

    Customer service associate job in Gloversville, NY

    Why Become a Shopper with DoorDash? Turn your shopping skills into extra income. Whether you're helping someone stock up on groceries or delivering a last-minute convenience order, as a Shopper you unlock more earnings opportunities with DoorDash. Stay active during off-peak hours and no need to wait around for a restaurant preparing an order, becoming a Shopper with DoorDash puts you in control of your time and earnings. Either as a side hustle or a full-time gig, being a Shopper with DoorDash gives you the opportunity to earn extra cash on your terms. Multiple ways to earn: Deliver more than just restaurant orders. Become a Shopper and deliver grocery, convenience, retail, alcohol and more-DoorDash offers diverse earning opportunities so you can maximize your time. Control your time: Make cash during off-peak hours so you don't have to schedule your day around the lunch or dinner time rush; don't wait around for an order when you do the shopping. Know how much you'll make: Clear and concise pay model lets you know the minimum amount you will make before accepting any offer. Earn more: Get more cash per delivery on average compared to a restaurant delivery when you do the shopping.* Quick and easy start: Sign up in minutes and get on the road fast.** Basic Requirements 18+ years old*** (21+ to deliver alcohol) Any car, scooter, or bicycle (in select cities) Driver's license number Social security number (only in the US) Consistent access to a smartphone How to Become a Shopper Click “Apply Now” and complete the sign up process Download the DoorDash Dasher app Activate your Red Card in the Dasher app**** *Compared to a restaurant delivery order, based on average Dasher payouts nationwide while on a delivery. Actual earnings may differ and depend on factors like number of deliveries completed, time of day, location, and expenses. **Subject to eligibility. ***Must be 19+ in Arizona, California, Colorado, Delaware, Florida, Georgia, Idaho, Kentucky, Montana, New Jersey, New Mexico, Texas, Utah, and West Virginia ****The Red Card is a prepaid card used by Dashers to pay for items on Dasher Shop & Deliver offers. The card will automatically be funded prior to check out. Red Cards are not linked to Dasher bank accounts or related to earnings. This card is issued by Peoples Trust Company under license from Mastercard International Incorporated. Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated. Additional information Dashing with DoorDash is a great earnings opportunity for anyone looking for part-time, seasonal, flexible, weekend, after-school, temporary, steady delivery gig. Deliver with DoorDash and earn extra cash while being your own boss. Dash when it works for you. Sign up today
    $32k-39k yearly est. 19d ago
  • Customer Accounts Advisor

    Aarons 4.2company rating

    Customer service associate job in Troy, NY

    The salary range for this role is $16.50 to $17.50 per hour*. is also eligible for incentive pay based on performance. Aaron's Customer Account Advisors serve as coaches to our customer, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with the product. As a Customer Account Advisor, you will build relationships with our customers over the phone and face-to-face to help bring them one-step closer to ownership. Skills for Success Customer Account Advisors can connect and relate well to people, demonstrate empathy, listen attentively, explain things simply and easily, and successfully navigate difficult conversations. Strong multi-tasking, organizational, negotiation and persuasion skills are necessary. Like all Aaron's team members, they share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life. The Work Attainment and upkeep of customers' accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments. Direct contact with customers who have not renewed their Lease agreement(s) both in home visits and over the phone Sell customers on the benefits of timely lease agreement renewal payments Assist the Customer Account Manager in setting and achieving daily, weekly and monthly revenue and renewal goals Assist with merchandise returns and guest deliveries as directed by management Clean and certify merchandise in the Quality Assurance Center for all items personally returned Complete and maintain weekly vehicle maintenance sheet and route sheets daily Load, secure and protect product in company vehicle Safely operate company vehicle Assist the Sales Team as needed Any reasonable duties requested by management Requirements United States at least 21 years old with a valid state Driver's License and compliance with the Company's Driver Qualification Policy; including satisfactory MVR (driving record). Canada at least the age of 18. Must meet DOT requirements to obtain certification in required states (United States) Ability to work schedule of hours varying from 8 am to 9 pm Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly Two years of retail/customer service experience preferred High School diploma or equivalent preferred Excellent interpersonal and communication skills High energy with the ability to effectively perform all functions of the store and multitasking effectively Proper telephone etiquette Uphold the Aaron's Brand and protect company assets Maintain a professional appearance Proficient computer skills Aaron's Total Rewards Our team members are our greatest asset. As an expression of our appreciation, Aaron's is proud to offer outstanding career training, competitive performance incentives, excellent advancement opportunities, and a distinctive benefits package which includes**: Paid time off, including vacation days, sick days, and holidays Medical, dental and vision insurance 401(k) plan with contribution matching *Note that the pay range provided above is the lowest to highest rate we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law. **Benefits vary based on FT and PT employment status.
    $16.5-17.5 hourly 4d ago
  • Professional Psychic Readers

    Psychic Link 4.0company rating

    Customer service associate job in Albany, NY

    1-800 Psychic line has independent contractor positions for professional and qualified psychic advisors. Must pass test. Good pay rate and no hold times. Work from the comfort of your own place by phone.
    $27k-45k yearly est. 60d+ ago
  • Adult Care Coordinator

    Ican Inc. 4.5company rating

    Customer service associate job in Amsterdam, NY

    The Adult Care Coordinator conducts and schedules assessments, referrals, advocacy and supports, counseling, education of patients and enrollees and care team members assuring the patient receives quality services to maintain optimum healthcare needs without barriers. The Coordinator adheres to and promotes the philosophy and missions of the company by performing the following duties and responsibilities. Duties and Responsibilities: Responsible for outreach and engagement to formally enroll referred adults into the care management program. Conducts assessments, evaluates needs, establishes and maintains care plan and maintains referrals for enrollees. Assures supports are in place inclusive of peer and family contacts. Develops Interim Plan of Care based on preliminary clinical information and assigned level that will identify linkages and services immediately required, based on information received from referral sources if applicable. Ensures all initial linkages are established and maintained. Collaborates with all services providers and establishes team communication plan. Monitors goals on a continuing basis and that team is communicating. Monitors that care plan is relevant to health home policies and procedures. Consults with family members and social supports to maintain support consistency. Advocates for additional services and linkages as appropriate. Maintains current care management documentation and information regarding care management activities within the required health IT system. Education/Experience: Bachelor's degree (B.A.) from an accredited four-year college or university, in Human Services, a mental health field or a related field is preferred. A valid NYS Drivers License is required. At least one-year experience in Human Services, primarily Mental Health and Substance Abuse.
    $40k-50k yearly est. Auto-Apply 37d ago
  • Customer Service

    Vent Fitness 3.9company rating

    Customer service associate job in Schenectady, NY

    Job Description Passion / Integrity / Professionalism / Customer Service Are you a People Person? Our customer service team is responsible for being the first point of contact for new and existing members. The first person a member sees when they arrive and the last person they see when leaving, our customer service team sets the tone for our members experience while at the club. Our team members are fully versed on club operations and services and have one of the busiest positions in the club. Attention to detail, professionalism and passion are key attributes of the ideal candidate. In addition to greeting and interacting with members, our customer service team serves protein shakes, operates cash register, assists with member tours and questions, enrolls members in fitness classes and sessions, handles incoming phone calls and assists with cleaning in our facility. Team members in this position are typically cross trained to perform many different functions. Prior experience in a fast paced retail business is helpful. Fitness minded individuals are encouraged to apply. This position provides opportunity for advancement into personal training, group Exercise instruction and management. EOE
    $22k-29k yearly est. 19d ago
  • Customer Service-Eligibility Navigator

    Albany Community Action Partnership 3.5company rating

    Customer service associate job in Albany, NY

    Description Are you passionate about supporting individuals and families by connecting them to much-needed services and resources? At ACAP, we've been empowering individuals and families by expanding opportunities and breaking down barriers to success for nearly 60 years. As a Customer Service-Eligibility Navigator, you will collaborate with individuals and families to enroll them in ACAP programs and connect them to other needed resources through our community partners. ACAP is hiring full-time Customer Service-Eligibility Navigators to join our team in-person at our main office in Albany, New York. Benefits Include: Paid Time Off Benefits: Sick and Personal Leave, 12 paid holidays, 403(b) with employer contribution; Insurance Benefits: Health, Dental & Vision Insurance, Employer-paid life/AD&D Insurance, Short-term/Long-term Insurance; Additional Benefits: Tuition Assistance, Employee Assistance Program (EAP), and Opportunity for Advancement! Pay starts at $21.06 per hour; Monday - Friday; 37.5 hours per week Qualifications: A high school diploma or equivalent is required, along with a minimal two years of customer service and data entry experience in a call center, social services, or other client-facing administrative setting is required. Experience conducting intake and eligibility within a human services organization, nonprofit agency, or community-based organization will also meet this requirement. An associate's degree in human services, social work, psychology, or a related field is preferred. Basic PC skills including database entry, word processing, and spreadsheet skills is required. Bi- or Multi-lingual skills are a plus. Responsibilities: Engage with customers through phone, email, and in-person meetings to foster positive relationships and provide excellent customer service; Complete customer intakes and assessments by gathering required documentation to determine eligibility for ACAP programs and services; Coordinate seamless program enrollment by connecting customers to ACAP's services and other community resources, ensuring a smooth transition for those seeking assistance; and Collect and manage data while maintaining accurate and up-to-date records. ABOUT ALBANY COMMUNITY ACTION PARTNERSHIP Be a part of an organization that values the growth of both its customers and its staff. Albany Community Action Partnership (ACAP) is a community action agency serving individuals and families living in poverty for nearly 60 years. Our services are administered through three departments: Career and Community Services, Early Childhood Education, and Energy Services. Each year, ACAP fosters opportunities for self-empowerment and enrichment in the lives of thousands of young children and families. Our mission is to partner with families and communities to expand opportunities and build stronger networks to foster upward economic mobility. No phone calls, please. We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace. Salary Description Starts at $21.06/hour
    $21.1 hourly 5d ago
  • Part Time Flexible Customer Service Associate

    Hertz 4.3company rating

    Customer service associate job in Albany, NY

    The Part Time Flexible Customer Service Associate consults with customers on their rental. Maximizing revenue opportunities by actively offering products and services and overcoming customer objections. Ensures that the customer receives world-class customer service and sales support. The responsibilities also include shuttling customers. This position also ensures vehicles are prepared for customer pick-up, which includes cleaning vehicles. assessing damage, fueling, and refilling all fluids. Wage: $19.00/hr Qualifications: Strong oral and written communication of ownership, accountability, and initiative. Applicant must possess all auditory, speaking and communicating capabilities necessary to complete the responsibilities detailed above. The essential functions of this position include, but are not limited to, the following such as sitting, standing, waking, bending and twisting, climbing, driving, pushing and pulling, speaking, hearing, writing, lifting, seeing, and reading. Knowledge of equipment operation such as computer terminal, telephone, calculator, copy machine, and fax machine is required. Apply today and shift your career into drive for tomorrow! Benefits and Perks: Not only do you get to be part of an organization where you Drive your Potential, Power your Passion!! Below are a few perks and discounts: Up to 40% off the base rate of any standard Hertz rental Medical, Dental & Vision plan options Retirement programs, including 401(k) employer matching Paid Parental Leave & Adoption Assistance Employee Assistance Program for employees & family Educational Reimbursement & Discounts Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness Perks & Discounts -Theme Park Tickets, Gym Discounts & more
    $19 hourly Auto-Apply 16d ago
  • Automotive Customer Service Advisor - 1732

    Tupeloms

    Customer service associate job in Clifton Park, NY

    Are you considering a career in automotive? At Premium Velocity Auto/ Jiffy Lube (PVA), no automotive experience is required! Transfer your customer service skills and retail sales knowledge to an industry that will really get you moving, we'll train you on the rest! We are now hiring Customer Service Advisors/Lube Technicians to work safely in various roles to meet the individual needs of the customer, ensuring that they are confident in the safety of their vehicle. Benefits: Opportunity to increase your payrate within your first 60 days of employment! Paid training plus bonus incentives for completing training. Cross-training across multiple roles, increasing your earning potential. Career paths that offer limitless growth opportunities (in Automotive and Management)! Safety focused work environment to always keep you and our customers safe! Unique benefits including legal and financial advising, employee discount on parts and services, and a members-only discount center for major purchases and day-to-day essentials! * Competitive Medical, Vision, Dental, company funded Life Insurance, FSA/DCFSA, and paid time off to help you care for yourself and your family! * *For full time employees PVA is seeking reliable individuals with a growth mentality, committed to customer satisfaction. The ability to build rapport and explain products effectively makes you the perfect candidate for this position! We do not require automotive experience, but customer service/sales experience are preferred. Qualified candidates can work well in a team setting, have great communication skills, and are efficient in fast-paced environments. A valid driver's license is strongly preferred as it ensures your career opportunities will not be limited but is not required. See full job description below! Job Summary The Customer Service Advisor (CSA) for PVA (Jiffy Lube), helps build loyalty and increase sales by allowing our guests to make informed decisions about their automotive services. The CSA is a Lube Technician that is also responsible for creating a positive guest experience, which they can achieve by acting as the customer liaison and main point of contact throughout their visit! Job Responsibilities: Greet and escort guests from their vehicles as you review their requests. Inform guests of any promotions or products available with thorough understanding of the full range of Jiffy Lube products and services acquired through your training. Provide impartial recommendations or options that are tailored specifically to guest's needs based on manufacturer recommendations and technicians' findings. Communicate updates to the guest throughout the entire process as well as any special circumstances that impact overall satisfaction. Perform preventative maintenance such as oil and filter change, refill fluid levels, and inspecting and replacing lights, wiper blades, brakes, and tires. Promote customer loyalty by ensuring completion of quality workmanship, reviewing services completed with guest, confirming guest satisfaction, and encouraging return at recommended intervals. Other duties as assigned by management. Requirements: Proven face-to-face customer service or sales experience. Ability to perform the responsibilities of the job. Able to stand for an extended period. Ability to bend, stoop, reach, crawl, and climb stairs. Ability to lift over 50 pounds. Comfortable working in an enclosed and/or semi-outdoor environment. Authorized to work in the US without sponsorship. Qualifications: Valid Driver's License preferred. Excellent customer service and communication skills. Keen listening and reasoning skills to capture guests' product needs. Confident in overcoming objections and not afraid of rejection. An energetic and positive attitude that is welcoming to guests. Ability to work well in a team environment. Dedication to following safety policies and procedures. Willingness to undergo on the job training and a growth mindset. Ability to work in a fast-paced environment while multi-tasking. Benefits: Employer/Employee Funded Medical Plans, Prescription Drug Coverage, and Telemedicine* Employer Funded Basic Life & Accidental Death Dismemberment* Bonus structure for JLU Module completions within set timeframes. Employee discount on parts and services Additional benefits available: Dental Plan and/or Vision Plan* Life & Accidental Death Dismemberment and/or Accident* Short-Term and Long-Term Disability* Critical Illness and/or Cancer and/or Hospital Indemnity* Flexible Spending Account (FSA) and/or Dependent Care FSA* Value Added Services: Employee Assistance Program, Will Prep, Travel Assistance * Full-time employees only Equal Opportunity Employer Jiffy Lube - Premium Velocity Auto provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
    $30k-37k yearly est. 6h ago
  • Customer Service Advisor - Migrant Help

    Maximus 4.3company rating

    Customer service associate job in Albany, NY

    Description & Requirements Be part of something great Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care. We are more than just a call centre; we are a vital support line and a compassionate ear for some of the most vulnerable members of our communities, and we are seeking a dedicated Customer Service Advisor to join our team. This role is perfect for someone who is passionate about providing help to those who need it most. As a Customer Service Advisor in our contact centre, you will play a crucial role in delivering outstanding service to our service users by handling a high volume of calls, emails, and live chats. Partnering with the esteemed charity, Migrant Help, you will provide essential support to Asylum Seekers, making a significant difference in their lives. This is a UK, Homebased position. You must be living in the United Kingdom, with the correct Right to Work in the UK (British passport/VISA etc.) to be considered for this role. Any applications from outside of the UK will not be considered. This role will be working late shifts - 5 x 7.5 hour days between 12pm - 10pm Monday-Sunday and will weekends and bank holidays on a rota basis, so it could be a Saturday or a Sunday but on occasions you may work both days. The shifts will be a mixture of these hours and a rota will be provided in advance. 12pm - 8pm 1pm - 9pm 2pm - 10pm 1. Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary. 2. Identify and address safeguarding concerns promptly and effectively. 3. Meet customer service standards and performance goals. 4. Respond to difficult and sensitive cases with empathy, patience, and resilience. 5. Deliver information services across multiple channels (telephone, online, email, and live chat). 6. Resolve service user issues proactively, calmly, and professionally. 7. Offer guidance, tailored recommendations, and signposting to Service Users. 8. Follow established processes and adjust to evolving procedures. 9. Manage confidential information with strict adherence to data protection standards. 10. Proactively seek and address feedback to drive continuous improvement in role. Qualifications & Experience • Experience performing under pressure and handling demanding situations whilst staying calm and patient. • Experience maintaining high levels of accuracy and attention to detail in all tasks. • Experience collaborating with diverse teams to achieve common goals. • Ability to solve complex problems and deliver solutions in a timely manner. • Experience managing multiple tasks efficiently, ensuring deadlines are met and quality is maintained. • Ability to resolve conflict, ensuring a positive outcome. • Ability to work independently, demonstrating initiative and good decision-making skills. • Strong written English skills to accurately input and record service user information. Desirable • Experience working with service users with additional needs and adapting to unique requirements. • Awareness of mental health issues and a passion for further learning and development in this area. Individual Competencies • Ability to maintain composure and effectiveness in challenging and sometimes distressing situations, being able to regain stability following setbacks. • Ability to listen and engage with service users, understanding their needs and replying appropriately. • Ability to show empathy towards other's experiences and emotions. • Clear, effective and engaging communication skills with service users. • A positive approach to fostering an encouraging environment for colleagues and service users. • Proficient using a variety of digital software applications, and openness to learning new technologies. • Ability to prioritise time and tasks to meet deadlines and achieve objectives. • An open approach to embracing diverse perspectives and adapting to new ideas and ways of working. • Ability to adapt to changing environments and needs, being flexible and resilient in situations. • Ability to demonstrate the Maximus Values by showcasing integrity, taking accountability for actions and decisions, and upholding high ethical standards. Desirable • Possess cultural awareness, with the ability to respect and interact with people from diverse backgrounds. EEO Statement Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post. We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. YourGuaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process. Minimum Salary £ 25,185.00 Maximum Salary £ 25,185.00
    $29k-35k yearly est. 3d ago
  • Customer Service Agent m/f/d Netherlands/Belgium

    Flyeralarm

    Customer service associate job in Amsterdam, NY

    Did you know? We are one of the largest German e-commerce companies and are looking for reinforcement in Amsterdam Imagine being the first voice our customers hear when they have a question - or the helping hand when a design isn't quite fitting yet. That's exactly what your daily business will be with us. To strengthen our team in Amsterdam, we are looking for a dedicated Customer Service Agent m/f/d for our online printing services for the Dutch and Belgian-Flemish market - and maybe you're the person who will help us bring even more service, heart, and creativity to our customers every day. In this role, you will support customers from the Netherlands and Belgium via phone, email, chat, or social media. You will advise them on our wide range of services, help with design or file uploads, and make sure every request is handled quickly, politely, and professionally. You will also collaborate closely with our marketing team to create and publish engaging social media content. You will ensure our customers have an excellent experience - no matter how complex the request. To do so, you will maintain close contact with our production team in Germany, provide updates, and work together with your colleagues to solve even the trickiest issues.
    $29k-36k yearly est. 22d ago
  • Call Center/Reservationist

    Kripalu Center for Yoga and Health 4.2company rating

    Customer service associate job in Stockbridge, MA

    Job Details 57 INTERLAKEN RD - STOCKBRIDGE, MA $17.54 - $17.85 HourlyDescription The Registration Advisor is responsible for assisting guests with the planning process for their visit by promoting all Kripalu offerings through phone and online requests. This role answers guest inquiries regarding various amenities, maintains knowledge of program offerings, and helps coordinate all aspects of the guest's stay from program enrollment, overnight accommodations, Healing Arts spa services, R&R and other activities. ACCOUNTABILITIES Provides exceptional customer service by providing guests with in-depth knowledge of Kripalu programs, facilities, programs and Healing Arts services. Proactively engages callers and determine their needs and desires and make suggestions for potential Kripalu programs and offerings to best meet to caller's interests. Guides potential guests towards programming and offerings that would meet their needs based on inquiry calls through closing techniques. Work towards maximizing rate of inquiries to sales. Accurately records guest information in the ResortSuite hospitality computer system. Successfully cross-sells additional, appropriate Kripalu offerings to the caller. Understands the overall picture regarding housing and conducts conversations with callers leading to optimal use of available housing stock. Answers phones in a polite and knowledgeable manner, answering caller's questions fully and clearly. Provides follow up with guests and potential guests as needed. Assists with other registrations and housing requests as assigned. CORE COMPETENCIES Demonstrates commitment to valuing equity, diversity and contributing to an inclusive environment. Possesses strong core ethics, integrity, and values consistent with Kripalu's organizational principles. Defaults to a collaborative style with colleagues, this is an expected behavior in our work culture. Builds effective relationships, identifies internal and external customer expectations, sees issues from their point of view; offers practical, mutually beneficial recommendations, solutions, and ideas. Willingness and ability to be agile in work, supporting across own department as well as across the organization as needed. Actively cultivates a sense of fun, joy and optimism in yourself, your team and with your peers. This is a key aspect of your role at Kripalu. Demonstrates the knowledge and abilities necessary to perform required job elements to established standards, remaining current regarding development and trends in areas of expertise. Embraces experiences as learning opportunities. Accepts responsibility for personal and professional learning and growth. Models the values of Kripalu including service, presence, inquiry, compassion, practice, and integrity. BENEFITS (Start Day One of Employment) Health Insurance Dental Insurance Vacation, Sick, & Personal Time, Paid Holidays Vision 403b Retirement Plan Flexible Spending and Dependent Care Accounts Company Paid Short- and Long-Term Disability Company Paid $50,000 Life Insurance Policy Free Meals in the Kripalu Dining Hall Discounted Purchases in the Kripalu Shop and for Healing Arts Services Yoga Classes, and the opportunity to participate in Kripalu Programs Qualifications ESSENTIAL SKILLS AND EXPERIENCE High School diploma or equivalent. 1-2 years customer service/sales experience. Knowledge about Kripalu and the surrounding area. Experience with phone service. Strong customer service skills. Professional & reliable. Proficient with Microsoft office, specifically Outlook, Excel and Word. Ability to learn new computer software applications. Must be available to work evenings, weekends and some holidays.
    $27k-31k yearly est. 60d+ ago
  • Chat Customer Representative

    Feed My People Food Bank 3.9company rating

    Customer service associate job in Albany, NY

    We are seeking a dedicated and empathetic A chat support agent Representative to join our team. The ideal candidate will be responsible for providing exceptional customer support via phone, email, or live chat. As a representative, you will play a crucial role in ensuring that our customers receive the best possible experience, resolving their issues promptly and efficiently. The online chat representative may provide technical support, resolve customer service inquiries, or offer additional forms of real-time problem-solving Qualifications: Love for customers and their experience with a product Analytical skills and ability to leverage data to drive decision-making Excellent communication and interpersonal skills Demonstrated ability to build and maintain strong relationships with customers and internal stakeholders Experience with customer support ticketing systems and CRM platforms Knowledge of customer support metrics and industry best practices Able to integrate technology-based solutions that improve the customer experience (AI, Chat, Self-serve portals) Able to help customers on weekends if needed Key Responsibilities: They're responsible for answering customer questions that come in via the website(s) Live chat agents need to be able to provide concise information to customers. Chat is all about quick responses and accessibility so agents need to be able to answer questions effectively and efficiently. Customers commonly use live chat to reach out with a problem. This could be to do with a faulty product, shipping issues, service complaints all sorts. And its the job of the live chat agent to fix the issue. You might think that soft skills are less important for a web-based role than they are for other, face-to-face customer service jobs. But its not enough to Acrobatically answer questions in live chat. So, another of the live chat agent responsibilities is to make the conversations they have with customers meaningful. And that requires soft skills. As such, another of the live chat agent responsibilities is to identify such major pain points. Then, they need to flag them to a liaison who will convey the information to other departments. In this way, live chat agents are part of developing and improving the products and services the business offers. Complete training Beyond cross-training on other channels, broader customer service training is another key part of a chat agents job. Live chat agents commonly undergo on-the-job training. Typically, this includes technical training, policy training, soft skills training, and the like. While the company should provide this training, its the responsibility of the agent to engage with the opportunity to touch up and improve their skills. Applicant Location: USA ONLY
    $29k-33k yearly est. 60d+ ago
  • Call Center/Reservationist

    Kripalu

    Customer service associate job in Stockbridge, MA

    The Registration Advisor is responsible for assisting guests with the planning process for their visit by promoting all Kripalu offerings through phone and online requests. This role answers guest inquiries regarding various amenities, maintains knowledge of program offerings, and helps coordinate all aspects of the guest's stay from program enrollment, overnight accommodations, Healing Arts spa services, R&R and other activities. ACCOUNTABILITIES * Provides exceptional customer service by providing guests with in-depth knowledge of Kripalu programs, facilities, programs and Healing Arts services. * Proactively engages callers and determine their needs and desires and make suggestions for potential Kripalu programs and offerings to best meet to caller's interests. * Guides potential guests towards programming and offerings that would meet their needs based on inquiry calls through closing techniques. Work towards maximizing rate of inquiries to sales. * Accurately records guest information in the ResortSuite hospitality computer system. * Successfully cross-sells additional, appropriate Kripalu offerings to the caller. * Understands the overall picture regarding housing and conducts conversations with callers leading to optimal use of available housing stock. * Answers phones in a polite and knowledgeable manner, answering caller's questions fully and clearly. * Provides follow up with guests and potential guests as needed. * Assists with other registrations and housing requests as assigned. CORE COMPETENCIES * Demonstrates commitment to valuing equity, diversity and contributing to an inclusive environment. * Possesses strong core ethics, integrity, and values consistent with Kripalu's organizational principles. * Defaults to a collaborative style with colleagues, this is an expected behavior in our work culture. * Builds effective relationships, identifies internal and external customer expectations, sees issues from their point of view; offers practical, mutually beneficial recommendations, solutions, and ideas. * Willingness and ability to be agile in work, supporting across own department as well as across the organization as needed. * Actively cultivates a sense of fun, joy and optimism in yourself, your team and with your peers. This is a key aspect of your role at Kripalu. * Demonstrates the knowledge and abilities necessary to perform required job elements to established standards, remaining current regarding development and trends in areas of expertise. * Embraces experiences as learning opportunities. * Accepts responsibility for personal and professional learning and growth. * Models the values of Kripalu including service, presence, inquiry, compassion, practice, and integrity. BENEFITS (Start Day One of Employment) * Health Insurance * Dental Insurance * Vacation, Sick, & Personal Time, Paid Holidays * Vision * 403b Retirement Plan * Flexible Spending and Dependent Care Accounts * Company Paid Short- and Long-Term Disability * Company Paid $50,000 Life Insurance Policy * Free Meals in the Kripalu Dining Hall * Discounted Purchases in the Kripalu Shop and for Healing Arts Services * Yoga Classes, and the opportunity to participate in Kripalu Programs
    $26k-32k yearly est. 9d ago
  • Specialist, Additional Services

    Lindblad Expeditions 4.6company rating

    Customer service associate job in Day, NY

    WHO WE ARELindblad Expeditions is a true pioneer in Expedition Travel. From taking the first citizen explorers to Antarctica in 1966, opening the Galapagos and Easter Island to tourism in 1967, leading the first tourist expedition through the Northwest Passage in 1984, and launching our innovative partnership with National Geographic in 2004, we're now taking almost 30,000 guests a year to some of the world's most remote and pristine locations on our fleet of 23 ships, and are committed to ensuring our guests experience the “Exhilaration of Discovery”. JOB SUMMARY Join us as our Specialist, Additional Services (SAS), where you'll be essential in crafting unforgettable guest experiences. In this dynamic role, you'll manage and confirm guest requests for additional cruise services, ensuring every detail is executed flawlessly. Collaborating closely with vendors and internal teams, the SAS will ensure timely communication, accurate reporting, and efficient inventory management.The ideal candidate is highly organized, detail-oriented, and passionate about providing exceptional support to guests and travel advisors. If you thrive in a fast-paced environment and are dedicated to creating extraordinary experiences, this is the perfect opportunity for you. ESSENTIAL DUTIES To perform this job successfully, the employee must be able to perform each essential duty satisfactorily on determined timelines. Additional duties may be added or assigned at any time. Duties listed below are in the context of the pre/post voyage portion of the expeditions.INVENTORY MANAGEMENT Manage contract terms related to attrition, cancellations, and inventory release directly with vendors, and mitigating financial exposure to the organization. Monitor and action guest waitlists for additional services in priority order, based on established guidelines. Process and confirm guest requests for additional services (e.g., hotel stays, internal air arrangements, upgrades) in a timely manner. VENDOR & INTERNAL COMMUNICATIONS Serve as a primary liaison between Additional Services team and external vendors via a shared email inbox, managing requests for upgrades, service cancellations, and inventory modifications. Coordinate with internal departments via shared and personal email to facilitate guest service requests in a timely manner. Maintain and regularly update assigned Knowledgebase documentation related to hotel and air procedures, ensuring accuracy and usability across teams. MANIFESTS & MISC. Generate, review, and distribute detailed manifests, including arrival, departure, hotel rooming lists and air service manifests, to vendors and internal field partners in a timely and error-free manner. Collaborate with Seaware Analysts, Pre/Post Product Managers and Voyage Project Managers to implement programming changes in Seaware, ensuring that guest records reflect accurate programing and any newly added services. MINIMUM REQUIREMENTS Experience in Inventory Management: Proven ability to manage contract terms related to attrition, cancellations, and inventory release with vendors. Experience in monitoring guest waitlists and processing service requests in a timely manner Vendor & Internal Communications: Ability to serve as a liaison between teams and external vendors, effectively managing requests for upgrades, service cancellations, and inventory modifications. Proficient in coordinating with internal departments to facilitate guest service requests in a timely manner Excellent written and verbal communication skills, with the ability to manage multiple stakeholders effectively. Documentation Skills: Experience in maintaining and updating Knowledgebase documentation related to hotel and air procedures for accuracy and usability. Manifest Management: Ability to generate, review, and distribute detailed manifests, including hotel rooming lists and air service manifests, accurately and in a timely manner. Collaboration Skills: Experience collaborating with analysts and project managers to implement programming changes, ensuring guest records are accurate. Problem-Solving Abilities: Ability to troubleshoot issues related to inventory and guest services, demonstrating proactive problem-solving skills. Attention to Detail: Strong attention to detail in managing manifests and documentation, ensuring error-free distribution and reporting. PREFERRED QUALIFICATIONS Industry Knowledge: Familiarity with the travel or hospitality industry, particularly in relation to cruise or expedition services. Technical Proficiency: Experience with inventory management systems or software, particularly Seaware. PHYSICAL REQUIREMENTS While performing the duties of this job, the employee is frequently required to sit, talk, and hear. The employee will also be required to write and type. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. Ability to and willingness to travel. DISCLAIMER STATEMENT This job description is intended only to describe the general nature and level of work being performed by an incumbent in this position. It is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills or abilities required of persons so classified or assigned.
    $32k-38k yearly est. Auto-Apply 29d ago
  • Retail Associates

    Carlos Bakery 3.8company rating

    Customer service associate job in Day, NY

    PRIMARY RESPONSIBILITIES: As a Carlos Bakery Retail Associate, your role is to ensure a positive customer experience by providing courteous, friendly, and efficient customer service to customers and team members. PERFORMANCE RESPONSIBILITIES: Arrive to work promptly and in full uniform on your scheduled days to work Make sure customers are being taken care of and the store looks great at all times Treat each customer with kindness and respect at all times Ensure that product being sold is fresh and presentable Ensure product quality by checking freshness, rotating products, and removing out-of-date products Be an expert in our products and be able to explain them to customers Package, weigh, and price all baked goods & merchandise Ask every customer if they would like to receive a receipt with their purchase and add their name to our customer database Follow our cash handling procedures when using the POS to process customer orders Follow and comply with all applicable health and sanitation procedures and adhere to safe work practices Ensure that all shelves and displays are properly stocked and front-facing Maintain back stock in good order Operate and sanitize all Bakery equipment in a safe and proper manner Answer telephone calls with excellent phone etiquette and transfer the call according to appropriate department Cleaning should be done at the end of your shift and when the storefront is slow Maintain open communication with your supervisor and coworkers regarding any issues that may arise Perform other duties as assigned by a supervisor CARLO'S WAY: “Hi, Welcome to Carlo's Bakery.” “How may I help you?” “Sir” “Ma'am” “Miss” “Please” “Thank you!” “Please visit us again!”
    $30k-38k yearly est. 60d+ ago
  • Call Center Operator

    Example Corp

    Customer service associate job in Day, NY

    *** This is where your organization can create a consistent intro to all of your jobs, creating consistency in voice and messaging across all job posts *** C'est ici que votre organisation peut créer une introduction cohérente à tous vos emplois, en créant une cohérence dans la voix et la messagerie dans tous les postes. Call Center Operator Example Corp is seeking a Call Center Operator in the New York Metro Area! ** Competitive Pay, Fun Work Environment, and Opportunities for Growth! ** Say YES to a better opportunity! Based in Colorado, Example Corp is known for its work hard/play hard mentality. We love to enjoy life, are proud of our community, and believe in the power of YES. * YES to personal growth. * YES to striving for excellence. * YES to methods that empower our employees. We need a dedicated, energetic, team player to join our ever-growing network of dealerships. Are you ready to say YES and be a part of the Team? Apply today! What we Offer Competitive pay! Paid vacation! An extensive benefits package including medical, dental, vision, life and disability insurance, and more! 401(k) with employer contribution! Tuition assistance! Gym membership reimbursement! Fun team atmosphere! General Summary The Toyota-Certified Service Technician will diagnose vehicle service problems and make necessary repairs and adjustments in a professional, quality manner. Essential Functions Ensure current knowledge of latest technical data and service procedures Attend required service training sessions or meetings and share expertise with others Maintain the basic tools necessary to complete assigned jobs Maintain the ability to use all company equipment and tools correctly, or seek assistance as needed; clean and lock up all tools daily Complete "technician inspection" thoroughly Perform quality repairs; have a "fix the vehicle right the first time" mentality Advise ASM of needed repairs, including parts needs; advise manager of any changes or deviations from the original repair instructions on the repair order Complete comprehensive documentation of cause / correction, specifications, and any other pertinent information needed to describe repair activities Maintain a neat, clean and orderly work area at all times Assist in the cleanup of the team area each evening Clock on and off all repair orders as required Perform PDI following the guidelines on the manufacturer's check sheets, including road test Maintain a positive attitude when dealing with management, parts personnel and other technicians Requirements Must Be Toyota-Certified Must be current in at least (6) ASE Certifications Have a high level of motivation and demonstrated ability to learn and succeed Ability to read and comprehend instructions and information Proven knowledge of vehicle mechanical operations Valid, in-state driver's license and favorable Motor Vehicle Record Ability to pass a pre-employment background check and drug test Authorized to work in the United States Must be at least 18 years of age Don't let this opportunity pass you by! Apply now! *** Similar to the introduction that can precede all job descriptions, an outro can also be formatted for consistency on all posts *** Semblable à l'introduction qui peut précéder toutes les descriptions de poste, une outro peut également être formatée pour la cohérence sur tous les messages
    $36k-52k yearly est. Auto-Apply 30d ago
  • Drive with DoorDash - Receive 100% of Customer Tips

    Doordash 4.4company rating

    Customer service associate job in Cobleskill, NY

    Why Become a Shopper with DoorDash? Turn your shopping skills into extra income. Whether you're helping someone stock up on groceries or delivering a last-minute convenience order, as a Shopper you unlock more earnings opportunities with DoorDash. Stay active during off-peak hours and no need to wait around for a restaurant preparing an order, becoming a Shopper with DoorDash puts you in control of your time and earnings. Either as a side hustle or a full-time gig, being a Shopper with DoorDash gives you the opportunity to earn extra cash on your terms. Multiple ways to earn: Deliver more than just restaurant orders. Become a Shopper and deliver grocery, convenience, retail, alcohol and more-DoorDash offers diverse earning opportunities so you can maximize your time. Control your time: Make cash during off-peak hours so you don't have to schedule your day around the lunch or dinner time rush; don't wait around for an order when you do the shopping. Know how much you'll make: Clear and concise pay model lets you know the minimum amount you will make before accepting any offer. Earn more: Get more cash per delivery on average compared to a restaurant delivery when you do the shopping.* Quick and easy start: Sign up in minutes and get on the road fast.** Basic Requirements 18+ years old*** (21+ to deliver alcohol) Any car, scooter, or bicycle (in select cities) Driver's license number Social security number (only in the US) Consistent access to a smartphone How to Become a Shopper Click “Apply Now” and complete the sign up process Download the DoorDash Dasher app Activate your Red Card in the Dasher app**** *Compared to a restaurant delivery order, based on average Dasher payouts nationwide while on a delivery. Actual earnings may differ and depend on factors like number of deliveries completed, time of day, location, and expenses. **Subject to eligibility. ***Must be 19+ in Arizona, California, Colorado, Delaware, Florida, Georgia, Idaho, Kentucky, Montana, New Jersey, New Mexico, Texas, Utah, and West Virginia ****The Red Card is a prepaid card used by Dashers to pay for items on Dasher Shop & Deliver offers. The card will automatically be funded prior to check out. Red Cards are not linked to Dasher bank accounts or related to earnings. This card is issued by Peoples Trust Company under license from Mastercard International Incorporated. Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated. Additional information Dashing with DoorDash is a great earnings opportunity for anyone looking for part-time, seasonal, flexible, weekend, after-school, temporary, steady delivery gig. Deliver with DoorDash and earn extra cash while being your own boss. Dash when it works for you. Sign up today
    $32k-39k yearly est. 19d ago
  • Part Time Customer Service and Sales Associate

    The Hertz Corporation 4.3company rating

    Customer service associate job in Albany, NY

    The Part Time Customer Service & Sales Associate is an essential member of the Hertz Local Edition team and is the brand ambassador, providing the fastest, easiest, and most valued experience to our customers. This sales commissioned team member provides world class customer service and professionally and effectively sells Hertz products and services to meet the customer's travel and insurance replacements needs. Wages: $15.50/hr. For full-time opportunities Hertz also provides world class benefits, which include: * Medical, Dental, and Vision Insurance * Life Insurance * Paid Time Off * 401(k) Retirement Plan * Employee Discounts Responsibility of a Sales and Service Associate includes: * Effectively communicate and offer ancillary products and services to enhance customer's travel experience. * Strong emphasis on selling and revenue maximization on core products such as, but not limited to, options to waive customer's responsibility of damage, fuel options and vehicle upsells. * Achieve personal sales goals while supporting the goals of the team. * Work in a fast-paced sales environment, providing helpful, quality service and sales, while enhancing the customer's rental experience. * Convert phone shops to reservations and rentals * Creating a positive customer service experience by listening to and identifying customer needs * Engaging customers in a courteous professional manner and ensuring overall customer satisfaction and service * Maximize revenue opportunities with customers by actively soliciting business after every rate quote, addressing/overcoming customer objections to placing a reservation, utilizing various sales techniques as appropriate to obtain every possible booking. * Assist customers with various post rental inquiries that involve the rental and billing process. * Viewing every customer contact as a sales opportunity and soliciting reservations on customer service calls. Skills/Experience: * Demonstrate good communication skills both written and oral. Communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply. * Have the competitive drive and confidence to succeed in a commission-based environment. * Work in a fast-paced environment with a variety of tasks. Excellent organizational and time management skills. * Demonstrate sales, professionalism and interpersonal skills. * Show a high level of ownership, accountability and initiative. * Show proven experience of working well within a team. * Work flexible shifts including weekends and holidays; and work overtime as required. * Work outdoors during all weather conditions. * Stand for long periods of time. Qualified applicants will have the following: * A valid driver's license with record in good standing * Ability to drive and operate vehicles * Fluency in English * 1-2 years of customer service and sales experience. Physical Requirements: Applicant must possess all auditory, speaking and communicating capabilities necessary to complete the responsibilities detailed above. The essential functions of this position include, but are not limited to, the following: sitting, standing, walking, bending and twisting, climbing, driving, pushing and pulling, speaking, hearing, writing, lifting, typing, filing, seeing, reading and the ability to use a computer, telephone, calculator, copy machine and fax machine.
    $15.5 hourly Auto-Apply 15d ago
  • Customer Service

    Vent Fitness 3.9company rating

    Customer service associate job in Clifton Park, NY

    Job Description Passion / Integrity / Professionalism / Customer Service Are you a People Person? Our customer service team is responsible for being the first point of contact for new and existing members. The first person a member sees when they arrive and the last person they see when leaving, our customer service team sets the tone for our members experience while at the club. Our team members are fully versed on club operations and services and have one of the busiest positions in the club. Attention to detail, professionalism and passion are key attributes of the ideal candidate. In addition to greeting and interacting with members, our customer service team serves protein shakes, operates cash register, assists with member tours and questions, enrolls members in fitness classes and sessions, handles incoming phone calls and assists with cleaning in our facility. Team members in this position are typically cross trained to perform many different functions. Prior experience in a fast paced retail business is helpful. Fitness minded individuals are encouraged to apply. This position provides opportunity for advancement into personal training, group Exercise instruction and management. EOE
    $22k-29k yearly est. 19d ago
  • PT Automotive Customer Service Advisor - 2788

    Tupeloms

    Customer service associate job in Albany, NY

    Are you considering a career in automotive? At Premium Velocity Auto/ Jiffy Lube (PVA), no automotive experience is required! Transfer your customer service skills and retail sales knowledge to an industry that will really get you moving, we'll train you on the rest! We are now hiring Customer Service Advisors/Lube Technicians to work safely in various roles to meet the individual needs of the customer, ensuring that they are confident in the safety of their vehicle. Benefits: Opportunity to increase your payrate within your first 60 days of employment! Paid training plus bonus incentives for completing training. Cross-training across multiple roles, increasing your earning potential. Career paths that offer limitless growth opportunities (in Automotive and Management)! Safety focused work environment to always keep you and our customers safe! Unique benefits including legal and financial advising, employee discount on parts and services, and a members-only discount center for major purchases and day-to-day essentials! * Competitive Medical, Vision, Dental, company funded Life Insurance, FSA/DCFSA, and paid time off to help you care for yourself and your family! * *For full time employees PVA is seeking reliable individuals with a growth mentality, committed to customer satisfaction. The ability to build rapport and explain products effectively makes you the perfect candidate for this position! We do not require automotive experience, but customer service/sales experience are preferred. Qualified candidates can work well in a team setting, have great communication skills, and are efficient in fast-paced environments. A valid driver's license is strongly preferred as it ensures your career opportunities will not be limited but is not required. See full job description below! Job Summary The Customer Service Advisor (CSA) for PVA (Jiffy Lube), helps build loyalty and increase sales by allowing our guests to make informed decisions about their automotive services. The CSA is a Lube Technician that is also responsible for creating a positive guest experience, which they can achieve by acting as the customer liaison and main point of contact throughout their visit! Job Responsibilities: Greet and escort guests from their vehicles as you review their requests. Inform guests of any promotions or products available with thorough understanding of the full range of Jiffy Lube products and services acquired through your training. Provide impartial recommendations or options that are tailored specifically to guest's needs based on manufacturer recommendations and technicians' findings. Communicate updates to the guest throughout the entire process as well as any special circumstances that impact overall satisfaction. Perform preventative maintenance such as oil and filter change, refill fluid levels, and inspecting and replacing lights, wiper blades, brakes, and tires. Promote customer loyalty by ensuring completion of quality workmanship, reviewing services completed with guest, confirming guest satisfaction, and encouraging return at recommended intervals. Other duties as assigned by management. Requirements: Proven face-to-face customer service or sales experience. Ability to perform the responsibilities of the job. Able to stand for an extended period. Ability to bend, stoop, reach, crawl, and climb stairs. Ability to lift over 50 pounds. Comfortable working in an enclosed and/or semi-outdoor environment. Authorized to work in the US without sponsorship. Qualifications: Valid Driver's License preferred. Excellent customer service and communication skills. Keen listening and reasoning skills to capture guests' product needs. Confident in overcoming objections and not afraid of rejection. An energetic and positive attitude that is welcoming to guests. Ability to work well in a team environment. Dedication to following safety policies and procedures. Willingness to undergo on the job training and a growth mindset. Ability to work in a fast-paced environment while multi-tasking. Benefits: Employer/Employee Funded Medical Plans, Prescription Drug Coverage, and Telemedicine* Employer Funded Basic Life & Accidental Death Dismemberment* Bonus structure for JLU Module completions within set timeframes. Employee discount on parts and services Additional benefits available: Dental Plan and/or Vision Plan* Life & Accidental Death Dismemberment and/or Accident* Short-Term and Long-Term Disability* Critical Illness and/or Cancer and/or Hospital Indemnity* Flexible Spending Account (FSA) and/or Dependent Care FSA* Value Added Services: Employee Assistance Program, Will Prep, Travel Assistance * Full-time employees only Equal Opportunity Employer Jiffy Lube - Premium Velocity Auto provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
    $30k-37k yearly est. 6h ago

Learn more about customer service associate jobs

How much does a customer service associate earn in Schenectady, NY?

The average customer service associate in Schenectady, NY earns between $25,000 and $42,000 annually. This compares to the national average customer service associate range of $24,000 to $40,000.

Average customer service associate salary in Schenectady, NY

$32,000

What are the biggest employers of Customer Service Associates in Schenectady, NY?

The biggest employers of Customer Service Associates in Schenectady, NY are:
  1. Dollar Tree
  2. Walgreens
  3. Family Dollar
  4. Remark Holding Company Inc.
  5. Remark Holding Company
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