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  • Retail Sales Associate, Twelve Oaks - Full Time

    Macy's 4.5company rating

    Customer Service Associate Job 10 miles from Southfield

    Are you ready to bring your amazing self to work? At Macy's, Inc., we're on a mission to create a brighter future with bold representation for all. This is our Mission Every One. We know that each person here is unique. We respect and invest in each individual to create growth, pride and satisfaction. If we are able to bring our whole selves to work, it translates into a more abundant and wider array of ideas and energy for all to benefit from. Our success will be built on amazing colleagues, working together. Job Summary As a Retail Sales Associate, also known as a Generalist colleague, you are an integral part of bringing the Macy's magic, and the Macy's shopper is your highest priority. Your close attention to customer preferences and the expertise you develop in Macy's merchandise and services will let you create exceptional experiences for every customer you encounter. As you help your team meet their sales goals through delivering consistently superior service, your positive, welcoming presence will be felt throughout your area. From the sales floor to the fitting rooms to product presentations, you will be part of a fun, inclusive team that rises to every challenge. We're looking for flexible team players who thrive in our fast-paced environment, can switch between multiple tasks, and can work various shifts including nights, weekends and holidays. What we can offer you An inclusive, challenging, and refreshingly fun work environment Competitive pay and benefits rooted in principles of equity Performance incentives and annual merit review Merchandise discounts Health and Wellness Benefits across medical, dental, vision, and additional insurance Retirement Savings Plan with 401k match opportunity Employee Assistance Program (mental health counseling and legal/financial advice) Resources for continuous learning, career growth, and leadership development Paid Time Off Colleague Resource Groups (CRGs) and give-back/volunteer opportunities What you will do Greet & connect with customers in a friendly and genuine way. Let them know we appreciate them and care about their experience. Recommend product by asking questions to identify customer needs and inspiring purchases with newness and product that resonates with the customer. Offer options and solutions to customers to complete the sale. Wrap-Up the moment to close out the customer's shopping journey, celebrating their purchases and sharing in their excitement. Master store products, services, loyalty programs, and Macy's sales systems and use knowledge to help customers find what they need and suggest additional items. Maintain department recovery standards, including selling floor and fitting rooms. Deliver optimal merchandise execution presentation, ensure accurate merchandise pricing, and process markdowns in a timely and accurate manner. Skills You Will Need Product Knowledge: Good understanding of the products you are selling and be able to give expert guidance to customers based on their wants, features, and choices. Communication: Comfortable communicating with customers virtually, via phone, and in person. Sales: Ability to build relationships with customers, achieve sales goals, and participate in pre-selling and sales-boosting events. Technology: Utilize point of sale technology and applications to help in selling and fulfilling customer orders. Continuous Learning: Self-driven to keep up with product knowledge and trends and stay current with all training through Macy's educational resources. Interpersonal Skills: Excellent interpersonal skills, with the ability to work effectively with colleagues at all levels and across departments. Collaboration: Partnership with the total team to drive sales and deliver the customer experience. Who you are Focused on upholding Macy's dedication to fulfilling ideals of diversity, inclusion and respect that our company aspires to achieve, every day in every store and office, with every customer and associate. Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality. Enjoy meeting people, learning about them, and sharing information. Resourceful and eager to start a new venture and can adapt to changing priorities; you can work on your own but are great with team dynamics. You can handle electronic devices with no problem. Must be able to (1) understand and communicate effectively with customers, co-workers, and supervisors, and (2) read and understand employment policies and safety rules/procedures in English. No Education or Experience Required. Essential Physical Requirements Prolonged periods (at least two consecutive hours) of standing/walking around the store or department. Frequent use of computers and handheld electronic equipment. Reaching, including above eye level, crouching, kneeling, stooping and color vision. This position requires lifting, constant moving, standing, reaching with arms and hands, stooping, kneeling, crouching, and climbing ladders. Lifting and moving items weighing up to 30 lbs. About Macy's Now is an exciting time for a Macy's career as we continue to focus on creating exciting and memorable experiences for every Macy's customer, whether their journey starts online or in the store. Our opportunities in Sales, Merchandise, Operations, Customer Service, Warehouse, Marketing and other areas let you express your creativity and commitment to excellence, grow your career and make a difference to your Macy's colleagues and customers. Bring your creativity, energy and ideas to the Macy's team - Apply Today! STORES00 This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at macys JOBS.com. By applying, you consent to your information being transmitted by Zippia to the Employer, as data controller, through the Employer's data processor SonicJobs. See Macys Privacy Policy at *************************************** UI/CandidateExperience/en/sites/CX_1001/pages/12005 and SonicJobs Privacy Policy at ******************************************* and Terms of Use at *********************************************
    $15-18.5 hourly Easy Apply 5d ago
  • Expert Consultant, Customer Insights

    Boston Consulting Group 4.8company rating

    Customer Service Associate Job 11 miles from Southfield

    Locations: Dallas | Denver | Chicago | Boston | New York | Brooklyn | Summit | Washington | Detroit | Minneapolis | Atlanta | Austin | Miami | Durham | Houston | San Francisco | Seattle | Los Angeles | San Diego Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do Thanks to digital advances, companies know more about the intentions of their customers than ever before. CCI Experts help our clients capitalize on this opportunity by utilizing customer data to unlock differentiated insight, and leveraging it to drive business strategy, operational improvements and product & service innovations. Customer Insight Experts work seamlessly with clients and consulting team members to discover unique sources of value and translate project findings into actionable recommendations. In this role, you will conduct consumer research and synthesize insights to help clients address their biggest challenges and execute their business in new ways that deliver competitive advantage and bottom-line results. CCI experts play a critical role in helping insight projects succeed, managing consumer research efforts and communicating findings to clients. Assignments vary greatly-ranging from drafting surveys to inform the investment thesis for a corporate client looking at an acquisition in a new market, to developing, executing and analyzing qualitative and quantitative research to inform a Brand Repositioning or Innovation effort. Select responsibilities include: Direct Client Engagement and Support You will use a wide range of qualitative and quantitative research techniques to drive business impact with our clients. You will lead the research from design to analysis. Together with the project team, you will always translate research findings into actionable business recommendations for the client. Proposal Development Support You will drive the client proposal development by assisting in the creation of materials and participating in the selling process. As an Expert, you will lead research plans and outline BCG's capabilities in the Consumer Insight domain. Intellectual Capital Development You will contribute to broaden and deepen the knowledge base of the firm: improving BCG's proprietary frameworks, methodologies & tools and developing knowledge of generalist consultants. You will develop state of the art tools, working hand in hand with BCG's Consumer Knowledge Team staff. You will play a role in the growth of CCI through case execution, client development, and intellectual property & product creation. Vendor Management You will advise BCG's project teams on how to best select and manage external research vendors and help the broader CCI Operations team continuously validate/improve external relationships. Our Expert Consulting Track The Expert Consulting Track (ECT) is vital to BCG's ability to successfully meet our clients' demand for deep expertise and advanced technical capabilities. Experts deliver next-level impact for BCG's most complex and cutting-edge client challenges. Experts focus on developing BCG's thought leadership, commercial capabilities, and intellectual property assets; and their work is essential to our delivery model. Working as part of a multidisciplinary team to bring the ‘best of BCG' to our clients, Experts come from diverse backgrounds, with expertise often gained outside of BCG in industry, academia, or specialized consulting. What You'll Bring 5+ years of industry and/or consulting experience, with a focus on consumer research, product management, or quantitative analytics and insight generation (ideally in a marketing or consumer experience organization) Demonstrated experience using quantitative and analytical skills to generate insights that inform business strategy. Mastery of Excel required; familiarity with tools such as Alteryx and Tableau a plus Familiarity with performing data analysis, producing quantitative modeling, and interpreting data through a business and economic lens to create commercial recommendations Ideal candidates may have the following experience, but it is not required: Working in Consumer Insight at the brand or category level for a global, blue-chip Consumer Goods/Services company (e.g., Procter & Gamble, Unilever) Operating in a research/analytics/insights role for a major custom research firm (e.g., Ipsos, TNS), or in an analytics/research role for a major syndicated data company (e.g., Nielsen, IRI, GFK) Working as a junior consultant or consumer research/insight specialist for one of the large/global or premium/specialized consulting firm Demonstrated expertise across a wide range of research topics (e.g., pricing, branding, growth), survey data analysis, and quantitative methodologies (e.g., conjoint analysis, segmentation techniques, drivers analyses) Experience with customer journey mapping (including pain point identification), particularly as it relates to journey improvement or digitization Mastery of statistical analysis concepts and techniques Sufficient knowledge and experience with qualitative research, an understanding of customer pathways, and knowledge of digital platforms is a plus Previous consulting experience, including slide writing and analytics Bilingual in Spanish and English preferred Who You'll Work With At the core of BCG's Center for Customer Insight is a group of expert consultants and knowledge team members who specialize in the design, execution, interpretation, utilization, and application of consumer and customer insight research to business problems. As part of our consulting cohort, CCI Experts work alongside our generalist and specialty consultants to form “one BCG team,” capable of delivering deep strategy and technical expertise. CCI Experts are energized by the “detective work” of finding the opportunity hidden inside each new business challenge. They bring knowledge on key trends and marketing topics due to their specialization across various industry sectors and markets. At BCG, we measure our success by our clients' success, and Consumer & Customer Insight is an integral part of our work as strategy advisors. By translating and amplifying the voice of the consumer, we provide recommendations that directly lead to clients taking action to advance their goals and create meaningful, enduring impact. Additional info You'll be based in: Location is flexible to any U.S. city where BCG currently has an office (Boston, New York, Brooklyn, New Jersey, Philadelphia, Washington DC, Detroit, Chicago, Minneapolis, Atlanta, Austin, Miami, Raleigh-Durham, Houston, Dallas, Seattle, San Francisco, Los Angeles, San Diego). You'll be traveling: Travel is anticipated (~30-50%) and will vary based on specific project locations. For U.S. applicants: BCG is an Equal Employment Opportunity employer and is committed to a policy of administering all employment decisions and actions without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. The first year base compensation for this role is: Consultant: $190,000 USD In addition to your base salary, you will also be eligible for an annual discretionary performance bonus and BCG's Profit Sharing and Retirement Fund (PSRF) contribution. BCG also provides a market leading benefits package described below. At BCG, we are committed to offering a comprehensive benefit program that includes everything our employees and their families need to be well and live life to the fullest. We pay the full cost of medical, dental, and vision coverage for employees - and their eligible family members.* That's zero dollars in premiums taken from employee paychecks. All our plans provide best in class coverage: Zero dollar ($0) health insurance premiums for BCG employees, spouses, and children Low $10 (USD) copays for trips to the doctor, urgent care visits and prescriptions for generic drugs Dental coverage, including up to $5,000 (USD) in orthodontia benefits Vision insurance with coverage for both glasses and contact lenses annually Reimbursement for gym memberships and other fitness activities Fully vested retirement contributions made annually, whether you contribute or not Generous paid time off including vacation, holidays, and annual office closure between Christmas and New Years Paid Parental Leave and other family benefits such as elective egg freezing, surrogacy, and adoption reimbursement *Employees, spouses, and children are covered at no cost. Employees share in the cost of domestic partner coverage. To learn more about our employee benefit please check our BCG Benefits page. Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.
    $190k yearly 13d ago
  • Associate, Part Time Sales

    Sleep Number 4.0company rating

    Customer Service Associate Job 15 miles from Southfield

    Sleep Number is a sleep wellness technology leader. For nearly four decades, we have placed sleep at the center of wellbeing, improving over 15 million lives with our Sleep Number smart beds. We are guided by our purpose - to improve the health and wellbeing of society through higher quality sleep. This is exemplified through our 4,000+ mission-driven team members who passionately innovate to drive value creation through our vertically integrated business model, owning the process from start to finish, including selling in our over 650 stores nationwide. Our team members are encouraged to bring their whole selves to work, sharing their unique perspectives, backgrounds and skills with Sleep Number every day. Whether you are entering, returning or experienced in the workforce, we have a place for you. We hope you join us in creating the future through higher quality sleep. At Sleep Number, we believe quality sleep can and will change the world. It's our purpose. And it starts with you. Our Associate, Part Time Sales position offers a great way to balance your personal and professional life with a fulfilling part-time career. In this role you will work cohesively with sales team members to engage, support, and provide customer service to Sleep Number customers. If you consider yourself as having skills and experiences that support being self-motivated, competitive, passionate, a knowledge-seeker, caring, and a communicator - this role is for you! Lets Dream Big... All team members receive a 360 Smart Bed 30% Everyday team member discounts - buy luxury sheets, pillows, blankets Competitive hourly base rates Uncapped commission on sales 3 shifts per week: average 24 hours per week Eligible for full-time benefits; medical, dental, vision, spending and savings accounts, 401k match Vacation and sick time earned every hour you work Technical training working with Bluetooth technology and IoT platforms Represent a premiere brand and deliver proven quality sleep! Make quality sleep your passion by... Minimum H.S. diploma or equivalent required Leading customers to “the best sleep of their life” Communicating product features and benefits and promotional information Making a connection with a diverse array of customers Participating in the creation of your part-time schedule Bringing your prior experience in a customer-facing role, preferably high-end sales #PIQ Wellbeing Wellbeing is more than a catchphrase - it's a movement that permeates our company and through our team members. We are dedicated to enhancing and supporting the wellbeing of our team members and their families through benefits, programs, and resources across our five wellbeing pillars of emotional, financial, career, community, and physical health, with sleep at the center. By joining our team, in addition to offering competitive pay programs, we are proud to offer eligible team members an extensive benefits package including, but not limited to medical and pharmacy benefits, dental, life and disability insurance, a matched 401(k) Plan, paid time off, and much more. Safety Safety is a top priority for Sleep Number supporting customers and team members wellbeing. COVID-19 Precaution(s) are in place consistent with CDC guidelines, U.S. Department of Labor's Occupational Health & Safety Administration (OSHA), and state/local laws. EEO Statement Sleep Number is an equal opportunity employer. We are committed to recruiting, hiring and promoting qualified people and prohibit discrimination based on race, color, marital status, religion, sex (including gender, gender identity, gender expression, transgender status, pregnancy, childbirth, and medical conditions related to pregnancy or childbirth), sexual orientation, age, national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status or any other status protected by federal, state, or local law. Americans with Disabilities Act (ADA) It is Sleep Number's policy to provide reasonable accommodations to qualified individuals with disabilities during the application process, consistent with applicable law. We may require supporting medical or religious documentation where applicable and permissible by law. If you are a qualified individual, you may request a reasonable accommodation at any time during the selection process, including if you are unable or otherwise limited in your ability to access open roles here. By applying, you consent to your information being transmitted by Zippia to the Employer, as data controller, through the Employer's data processor SonicJobs. See Sleep Number Terms & Conditions at **************************************************** and Privacy Policy at ****************************************************** and SonicJobs Privacy Policy at ******************************************* and Terms of Use at *********************************************
    $25k-30k yearly Easy Apply 15d ago
  • Customer Success Job Training Program

    Year Up United 3.8company rating

    Customer Service Associate Job 11 miles from Southfield

    Year Up United is a one-year or less, intensive job training program that provides young adults with in-classroom skill development, access to internships and/or job placement services, and personalized coaching and mentorship. Year Up United participants also receive an educational stipend. The program combines technical and professional training with access to internships and job placement support through our industry-leading talent placement firm YUPRO Placement. If you receive an internship, it may be at Bank of America or JPMorgan Chase among other leading organizations in the Detroit area. Are you eligible? You can apply to Year Up United if you are: - 18-29 years old - A high school graduate or GED recipient - Eligible to work in the U.S. - Available Monday-Friday throughout the duration of the program - Highly motivated to learn technical and professional skills - Have not obtained a Bachelorʼs degreeyear. What will you gain? Professional business and communication skills, interviewing and networking skills, resume building, ongoing support and guidance to help you launch your career. During the internship phase, Year Up United students earn an educational stipend of $525 per week. In-depth classes include: - Banking & Customer Success Get the skills and opportunity you need to launch your professional career. 75% of Year Up United graduates are employed and/or enrolled in postsecondary education within 4 months of graduation. Employed graduates earn an average starting salary of fifty-three thousand dollars per year. PandoLogic. Category:General, Location:Detroit, MI-48208
    $35k-40k yearly est. 3d ago
  • Customer Service Associate

    Rebel Convenience Stores

    Customer Service Associate Job 15 miles from Southfield

    Job Title: Customer Service Associate FLSA Classification: Non-Exempt (Hourly) Department: Operations Reports To: Assistant Store Manager/Store Manager/Regional Area Manager Why Join the Rebel Team? At Rebel Convenience Stores, we've spent over 30 years as a family-owned business, focusing on exceptional service and community values. We're committed to making our stores welcoming places where team members grow and customers return. Now, we're looking for Customer Service Associates to join us - helping us create vibrant, reliable, and friendly experiences for everyone who walks through our doors. As part of our team, you'll enjoy a $500 sign-on bonus* (paid after 6 months of employment) and a $500 retention bonus* (paid after 1 year). Join us for a role filled with spontaneity, opportunities to connect with the community, and plenty of growth potential. Position Overview The Customer Service Associate (CSA) is essential to our team, providing excellent customer service, assisting with daily store operations, and ensuring that our stores remain safe and customer-friendly. You will report directly to the Assistant Manager and Store Manager, and follow company policies to ensure an organized, clean, and welcoming environment. Key Responsibilities Customer Interaction: Greet and assist customers in a friendly, efficient manner; handle customer inquiries, complaints, and purchases with a positive attitude. Product Knowledge: Maintain up-to-date knowledge of store promotions and product information to provide customers with helpful recommendations. Transaction Handling: Efficiently operate cash registers, electronic safes, and other point-of-sale equipment while following cash handling procedures. Store Maintenance: Clean and organize the store, restrooms, and outdoor areas, including snow and ice removal in winter months, as needed. Food Service: Operate, clean, and maintain food service equipment and ensure product safety and freshness. Inventory Management: Restock and organize shelves, manage the walk-in cooler/freezer, rotate merchandise using FIFO methods, and verify product codes. Security Compliance: Adhere to safety and security policies to prevent theft, ensure age-restricted sales compliance, and report suspicious activity. Additional Duties: Support in training new team members, complete necessary paperwork and logs, and handle all other duties as assigned by the Store Manager. Requirements Age Requirement: Must be at least 18 years old. Education: High school diploma or GED preferred. Communication Skills: Fluent in English with clear verbal and written communication skills. Basic Math Skills: Ability to perform basic arithmetic operations. Physical Abilities: Stand/walk for up to 8 hours. Occasionally lift up to 30 pounds, push/pull up to 20 pounds, and bend or reach as needed. Comfortable working in both indoor and outdoor conditions, including cold temperatures in coolers/freezers and snow removal. Availability: Flexibility to work various shifts, including overnights, weekends, and holidays as required. RequiredPreferredJob Industries Retail
    $25k-33k yearly est. 60d ago
  • Customer Service Agent

    Central Transport 4.7company rating

    Customer Service Associate Job 15 miles from Southfield

    Earn up to $20.50 per hour! PLUS $1.00 shift premium after 6pm!! We want to train you to become a Successful Customer Service Specialist! Central Transport, LLC, a leader in LTL (less-than-truckload) transportation for more than 90 years is currently looking to help you grow professionally by becoming a Customer Service Specialist for our Corporate Office in Warren, MI. While this client relations role is a critical position to maintain customer perception within our organization, it is also a great “first office job” to help you get started in your career or continue to grow the skills you already have. Our representatives are provided with in depth training which will develop your professional office skills. This a tremendous opportunity for college students able to work full time, recent graduates and those ready to get back into the professional workforce! Skills and duties you will learn and develop: · You are going to learn how to address customer inquiries via phone and email including tracking/tracing, scheduling pick up requests, process instruction, and rate quotes · We will teach you how to research issues using available resources. · You will become proficient in maintaining detailed records and documentation for each customer interaction · You will become an effective communicator with internal parties as necessary regarding the needs of specific shipments · You will learn how to handle a variety of scenarios with the ability to think decisively What you will bring to the table: · Must be 16 years of age · Excellent attendance and the ability to work Monday through Friday · Superior communication skills · Strong attention to detail and sense of urgency · Ability to maintain a professional demeanor · Experience with Microsoft office (Outlook), and willingness to learn company specific systems · Ability for detailed note taking · Upbeat personality/positive outlook What's in it for you? · Full-Time shifts are available between 10:00am and 9:00pm (Monday-Friday, no weekends! Willing to work around school!) · Ability to promote and grow within the organization! · Paying up to $20.50 per hour · 401(k) · Shift Premium after 6:00 pm · For Full-time employees: · Health, dental, vision, and life insurance · Paid Time off · Paid Holidays
    $20.5 hourly 23d ago
  • Customer Experience Specialist

    586 Tint Factory

    Customer Service Associate Job 21 miles from Southfield

    Are you a punctual, organized, and customer-focused individual? Do you have an undeniable passion for automobiles? We are looking for a Customer Experience Specialist to be the welcoming face of our rapidly growing business. Include a resume with a cover letter. Complete the DISC assessment. Please respond to our email sent after you apply with a short video, 3 minutes or less, answering the following: Why are you interested in this position? What do you know about 586 Tint Factory? What is your ideal work environment? What are your strengths? Where do you see yourself in 5 years? Pay is the starting pay range for 90-day onboarding. Plenty of room to grow and earn more for high performers. Health insurance is offered after 90 days. Compensation: $15 - $20 hourly Responsibilities: Greet and welcome customers, ensuring a positive first impression. Answer phone calls, respond to emails, and handle customer inquiries professionally and promptly. Schedule and manage appointments for window tinting, paint protection film, and ceramic coating services. Assist customers in selecting the best products and services to meet their needs. Process payments, issue receipts, and maintain accurate records of transactions. Coordinate with the service teams to ensure seamless operations and excellent customer experiences. Maintain a clean and organized front office area. Assist in sales and marketing initiatives, including follow-up calls, email campaigns, and social media engagement. Provide administrative support as needed, including filing, data entry, and inventory management. Qualifications: Proven experience as a receptionist, sales associate, or similar role. Excellent communication and interpersonal skills. Strong organizational and multitasking abilities. Proficiency in using office equipment and computer software (e.g., MS Office, CRM systems). Customer-focused attitude with a passion for sales and service. Ability to work independently and as part of a team. About Company We specialize in Paint Protection Film (PPF), window tint, and ceramic coatings. Over 700 five-star reviews in under four years. Grossing $60K+ monthly, with projections to surpass $1M annually. Prime location with thousands of vehicles passing by daily, bolstered by a massive monthly ad spend and top-tier SEO. #WHGEN2 Compensation details: 15-20 Hourly Wage PI4748fe336c45-26***********1
    $15-20 hourly Easy Apply 15d ago
  • Retirement Plan Services Associate

    Revolution Technologies

    Customer Service Associate Job In Southfield, MI

    Contract to hire (conversion to permanent is contingent on attendance and performance) Job Title: Retirement Plan Services Associate Pay: $22.50 per hour, full-time hours, health benefits Fully on site Must pass the an alpha-numeric data entry assessment 8 Weeks of Training Job Summary: This person will be responsible for supporting the Retirement Plan Services department with the client. The majority of their role will involve processing forms and performing basic transactions, such as handling roll overs, internal transfers, and death certificates (will rarely need to answer the phone, if at all). Job Duties: Answers and responds to email inquiries regarding issues Processes forms and performs basic transactions, such as handling roll overs, internal transfers, and death certificates Accurately diagnoses issues and provides client driven solutions that also meet IRS regulatory requirements Interprets rules and regulations by applying retirement plan knowledge Conducts audits of account activity to ensure transactions meet regulatory compliance Reviews client requests for corrections to determine proper course of action and provide guidance to branch personnel on resolution Maintains knowledge of retirement plan rules and regulations by utilizing internal and external resources, as well as continuous training Communicates, researches and resolves issues with other internal departments Reviews daily reports of individual productivity to evaluate personal performance Work Schedule: Choice between: 8:30am-5:30pm or 9am-6pm Interview Information: Interviews will likely be conducted over Zoom Must Haves: At least 2 years of RECENT experience within the financial services, ideally the retirement planning industry OR someone who has recently graduated with a Bachelor's degree in finance or related field and some professional work experience is preferred. If a recent graduate, must be able to quickly learn the basics within the retirement planning industry Experience using a CRM- Customer Relationship Management software (this is used to review info prior to processing transactions) is preferred Experience working in a call center environment preferred Strong data entry skills with a high attention to detail. Must pass the an alpha-numeric data entry assessment. Qualifying scores must be at least 5500 KPH with at least 85% accuracy in order to be considered for the role. Clear and professional written and verbal communication skills; ability to use proper grammar and spelling at all times Professional demeanor Ability to navigate through several different systems at once, using a dual monitors Proficient with Microsoft Office Suite- Excel, Outlook, Word Quick learner / ability to learn and apply different processes simultaneously Proven reliability - zero to minimal issues with attendance or tardiness with current or previous employers. Please ensure screen this out with candidate references. The candidates submitted should not have any upcoming need for time off for the first few months of their assignment due to this being their busy season. Education: Minimum of a High School Diploma/GED completed, Bachelor's Degree is highly preferred Skills and Experience: Required Skills: ALPHA-NUMERIC ALPHA-NUMERIC DATA ENTRY AUDITS DATA ENTRY FINANCE Additional Skills: FINANCIAL SERVICES MICROSOFT OFFICE NUMERIC DATA ENTRY REGULATORY COMPLIANCE TRAINING AUDIT EXCELLENT WRITTEN AND VERBAL COMMUNICATION SKILLS Languages: English Read Write Speak Minimum Degree Required: Completed High School (Diploma or GED) Patents: No Publications: No Veteran Status: No # of Positions: 1 Location: Southfield, MI
    $22.5 hourly 14d ago
  • Retail Loss Prevention Customer Service Associate II

    Homegoods 4.1company rating

    Customer Service Associate Job 4 miles from Southfield

    Style is never in short supply at our more than 500 HomeGoods stores and we are constantly on a mission to provide the little surprises and extra touches that make a house feel like home. Same with working here. Our environment is ever-changing, yet always encouraging. Every shift is a new opportunity to Discover Different. Posting Notes: HomeGoods Store 0279 || 30830 Orchard Lake Rd || Detroit || MI || 48334 Opportunity: Contribute To The Growth Of Your Career Supports the District Loss Prevention Manager and Store Management by executing core responsibilities, focused on acting as a visual deterrent to prevent potential loss/dishonesty and by wearing a body worn camera. Supports a positive customer shopping experience in the store and maintains a strong store partnership with store teams and loss prevention. Exercises sound judgment in decision-making to ensure their safety, the safety of others, and the protection of the Company brand. Adheres to Company policies and maintains and supports Company culture and values. Maintains a proper and professional stance in the designated area at the front of the store Act as a visual deterrent to prevent potential loss/dishonesty Review and understand the Store Emergency Response Guide Wear a complete Company approved uniform including a Body Worn Camera Greet customers appropriately, demonstrate courtesy and respect Establish and maintain a position at the front of the store or in a department Respond to customer requests for assistance by referring customers to store management or customer service via a Company issued radio Observe and report any suspicious behavior or critical incidents to LP or store management Perform a closing safety sweep of the store with a member of management Adhere to all Company Policy and Procedure Document required incidents in AIIM Case Management Performs other duties as assigned Who We Are Looking For: You! Strong verbal and written communication Sound decision making skills Ability to take initiative and perform well independently Prioritizes/organizes workload and manages time effectively Able to stand for long periods of time 0-2 years retail or security experience Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information. This position has a starting pay range of $13.05 to $18.25 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience. Applicants with arrest or conviction records will be considered for employment. At HomeGoods, we embrace the unknown - with new products, new challenges and new ways to make a house a home. Our products add little, special touches to customers' lives and our people do the same for each other. Everyone supports each other to Discover Different - here and throughout the entire TJX family, which includes TJ Maxx, Marshalls, Sierra, and Homesense. Discover Different means we embrace each others differences and unique perspectives. We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. Posting Notes: HomeGoods Store 0279 || 30830 Orchard Lake Rd || Detroit || MI || 48334 RequiredPreferredJob Industries Other
    $13.1-18.3 hourly 12d ago
  • Customer Service Representative

    Insight Global

    Customer Service Associate Job 41 miles from Southfield

    Title: Customer Servce Representative Company: Copart Hours: 40 hour work week standard 8-5 Pay: depends on experience and location of employment, $13-$18/HR Interviews: 1 round on microsoft teams virtually Duration: 6 months contract to PERMANENT Required Skills & Experience 1-2 years of office customer service experience High School diploma Typing speed 45WPM Professional appearance Ability to multi-task in a fast-paced environment Bilingual in Spanish is nice but not necessary! Nice to Have Skills & Experience Bilingual-Spanish Dispatcher experience DMV/Insurance/body shop CSR experience Job Description One of Insight Global's Motor Vehicle Manufacturing clients is seeking a Customer Service Representative to join their team in Wayland, MI. This role involves assisting with general administrative duties while multi-tasking in hectic and stressful situations while providing exceptional customer service to internal and external customers. In addition, the CSR will be the face of the company through face to face and vocal interactions with all levels of customers which range from the general public to high level managers of organizations. Day to day: Receive and process payments. Update lot (vehicle) notes in the system. Answer multi-line telephone in a professional manner. Face to face customer interaction. Use company resources to gather information and offer solutions to meet customer needs. Contact clients to obtain vehicle pick-up information. File documents according to criteria. Process mail incoming and outgoing per criteria. Read and interpret various reports and documents. Proper completion of sale documents. Compensation : Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
    $13-18 hourly 11d ago
  • Order Entry Associate & Customer Service

    Specialized Recruiting Group-Rochester Hills, Troy, & Clinton Twp, Mi

    Customer Service Associate Job 11 miles from Southfield

    Our client, located in Troy, Michigan, is a leader in providing innovative engineered solutions to a diverse range of industries. The company fosters an environment where teamwork, continuous improvement, and customer satisfaction are paramount. Employees benefit from a collaborative culture that supports growth and encourages the development of skills in a cutting-edge environment. The organization takes pride in maintaining robust relationships with its partners and customers, ensuring that each project is delivered with excellence. Joining this team means being part of a company that values expertise, creativity, and dedication to industry-leading standards. Job Title: Order Entry Associate & Customer Service Location: Troy, MI We are currently seeking a motivated and detail-oriented Order Entry Associate to join our Inside Sales team. As an Order Entry Associate, you will be a key part of our Inside Sales team, interacting with customers and coordinating with various departments to ensure customer satisfaction. This role includes handling various administrative and operational tasks to support sales and production efforts. Key Responsibilities: Answer and manage phone calls and assist visitors at the front lobby. Coordinate with Sales to manage customer requirements, pricing, logistics, and account management. Establish new customer accounts, run credit checks, set up payment terms, and maintain records. Collaborate with Production Control on pricing, lead times, and customer requirements. Validate and process customer quotes, purchase orders, and create related documentation. Process Pull Ahead Requests (PAR) and manage urgent communications across departments. Prepare Material Certifications and ensure proper invoicing for shipments. Handle Return Material Authorizations (RMAs) and follow up with customers on status. Assist in accounts receivable and shipping functions as needed. Respond to customer inquiries and track feedback, ensuring on-time delivery reporting. Qualifications: Minimum 3 years of customer service and inside sales experience. Experience with ERP systems (e.g., Made to Manage, SAP, Plex). Proficiency in Microsoft Office is a plus. Strong attention to detail and excellent organizational skills. Ability to handle multiple priorities in a fast-paced environment. Customer-focused with a positive and professional demeanor. Preferred Skills: Effective interaction with both internal teams and external customers. Strong problem-solving skills and adaptability. Proficiency in processing sales orders, customer inquiries, and account coordination. If you are detail-oriented, thrive in a dynamic setting, and have a passion for providing excellent customer service, we encourage you to apply for this opportunity.
    $25k-33k yearly est. 15h ago
  • Customer Service Administrator

    Kistler Group

    Customer Service Associate Job 10 miles from Southfield

    Reporting to the Team Lead of Service, this pivotal role is all about coordinating service orders and delivering exceptional customer service. Kistler seeks a dedicated, detail-oriented individual who excels in managing customer interactions, maintaining accurate records, and collaborating with various teams to swiftly resolve issues. Key Responsibilities: Act as the primary point of contact for customer issues, including service status, and quotes. Conduct technical reviews of service leads. Create Cost Estimates in CRM (C4C) and ERP (SAP S4 Hana) for Calibration, Field Service, and Repair services, and verify application codes and sales IDs on quotes. Follow up on Service Cost Estimates and after order closure. Manage equipment check-ins received from customers. Proactively update customers on service status changes and process any order changes, realigning with Service Administration. Record new contacts, accounts, and emails in C4C, and maintain C4C accounts. Convert service contract quotes into contract orders upon receipt and verification of purchase orders and create repair orders. Verify prices and delivery times on quotes. Ensure accuracy in converting quotes to orders, including application codes, sales details, shipping and payment terms, delivery dates, total value, request dates, and confirmed dates. Support NCR (Non-Conformance Report) follow-ups with Sales Assistants. Coordinate timely issue resolution through effective communication with suppliers, carriers, and internal teams, and address emergency issues promptly ("Firefighter" role). Coordinate and communicate with group companies to monitor service order progress. Maintain accuracy in CRM (C4C) and ERP (SAP S4 Hana) system databases, ensuring alignment with order progress and status. Qualifications & Experience: An associate or bachelor's degree in administration is preferred. Recognized experience in excellent customer service. Strong written and verbal communication skills. Excellent organizational skills, attention to detail and time-management abilities. Ability to work both independently and collaboratively within a team-oriented environment. Proficiency with C4C and SAP S4 Hana (Preferred) or other CRM / ERP solutions. Ability to identify and understand issues and use creativity and innovation to develop solutions. Strong work ethic and service-oriented mindset. Strong record-keeping and analytical skills. Flexibility to adapt to changing priorities and demands. Commitment to continuous improvement and learning. About Kistler: Kistler is the global leader in dynamic measurement technology for measuring pressure, force, torque, and acceleration. Our cutting-edge technologies form the foundation of Kistler's modular solutions, enabling customers in industry and science to optimize their products and processes, securing a sustainable competitive edge. As a pioneering Swiss company, we drive the evolution of automobile development, industrial automation, electrified drive technology, automated and connected driving, emission reduction, and smart factories with our unique sensor technology. Why Kistler? At Kistler, your expertise is valued and nurtured. We offer exciting career opportunities in a global environment, providing a generous benefits package including medical, dental, vision, life, and disability coverage, a 401k plan with a 4% company match, and generous personal and vacation time allowances. Join us and be part of a team that shapes the future of measurement technology. Kistler Instrument Corporation is an Equal Opportunity Employer.
    $31k-40k yearly est. 3d ago
  • Sales Associate

    Great Lakes Landscape Design 3.4company rating

    Customer Service Associate Job 5 miles from Southfield

    Base salary + commission. Self-motivated, results-driven, and comfortable in quota bearing environment. Creative problem solver with the ability to multi-task, stay organized, and communicate effectively, even under pressure. Customer focused with a proven track record for building and maintaining long-term value-based relationships with busy clients that have high expectations. Passion for exceeding expectations and delivering exceptional service to a busy and demanding clientele. Conduct initial client consultation and generate new leads through referrals, networking, and cold calling. Perform all phases of the sales/design process, including client meetings, site measurements/verification/analysis, cost estimates, proposals, and project presentation. Ability to organize project materials and site details, while coordinating with clients, production team and subcontractors during regular site visits. Qualifications: 5+ years of sales, B2B, or business development experience, preferably within the landscape design sales (and snow removal) or related industry Degree in (landscape) architecture, design, or equivalent Proficiency in Microsoft Office products; willingness and ability to learn landscape, estimate, and CRM software. Understanding of landscape plant material, planting techniques appropriate for the Michigan region, construction (including irrigation) products and procedures. Experience of installing plants and/or hardscaping materials a plus Valid Michigan driver's license and a good driving record Why work with Great Lakes Landscape Design? In addition to offering competitive pay and benefits, we are committed to furthering the career development of our employees. We believe in providing training and career development opportunities for employees who demonstrate a strong work ethic, think creatively, and manage time and projects efficiently and safely. If you are interested in applying for this position, please complete this brief survey prior to consideration: **************************************** Experience and License Requirements Landscaping or Horticultural field General Construction Material/Practices (optional) General Sales Valid Driver's License Degree in landscape architecture or landscape design
    $26k-33k yearly est. 6d ago
  • Area Customer Service Associate

    Empire Today 4.6company rating

    Customer Service Associate Job 20 miles from Southfield

    : Area Customer Service Associate Ready to grow your career? Empire Today is seeking an Area Customer Service Associate. Area Customer Service Associate serves as the primary point-of-contact for customers within their designated Area that need assistance. The Area Customer Service Associate assists with escalated customer issues and handle administrative concerns. This position reports to the Area Customer Service Manager. We offer: Health benefits. 401K plan. Paid time off and holiday pay. Wellness program. Professional development & career advancement opportunities. Lots of perks. Responsibilities: Assist with answering incoming customer service calls. Review, monitor, and track Service Requests (SRs) report for assignment and resolution on a daily and weekly basis, for their designated area Ensure that urgent requests are handled promptly (i.e., Hot and Threat service requests). Export information from database into Excel spreadsheet for assignment and prioritization. Submit daily prioritized excel report to appropriate personnel. Track and update changes to the SR report and provide updated report to Area Customer Service Manager. Assist Area Customer Service Manager with review of letters from Better Business Bureau, Attorney General, and Department of Labor to determine resolution. Assist in identifying service gap trends in the designated area and provide this data to Area Customer Service Manager. Monitor area hunt group to respond to customer inquiries. Create and submit letters to customers. Assign SRs through Siebel database. Communicate with customers the dates and times for repairs; schedule services in Precision Order. Make job related calls to customers and collect feedback from customers to ensure that they are pleased with their purchase. Request and collect referrals from every satisfied customer during the post installation call process. Report on negative customer feedback from post calls and collaborate with appropriate manager on remedy determination. Monitor all SRs assigned to corporate POCs to ensure swift completion. Utilize aged service request reports to manage service request cycle times. Keep abreast current product lines and familiarize with new product lines to keep product knowledge current. Perform other functions as necessary or assigned. Qualifications: Minimum one (1) year of customer service experience preferred. Highschool diploma or equivalent; associate degree preferred. Flooring or home improvement industry experience preferred. Proficient in MS Word, Excel, and Outlook. Excellent oral and written communication skills. Strong telephone etiquette and professional demeanor. Problem-solving skills. Excellent organizational skills. Team player. Ability to set priorities and meet deadlines. Why You'll Love Empire· We empower our employees to strive for their unique goals. Within such an inclusive company with unlimited growth opportunities, how far you go is up to you.· We take care of our people. We start investing in you from day one. The perks and benefits we offer help you live well, both at work and at home.· We have an unmatched company culture. We've won multiple awards for employee and customer satisfaction, and we believe it all comes down to our culture of teamwork, creativity, and growth.· We're one of the nation's most recognizable brands. You'll enjoy the stability that comes with a national company and a sense of pride when you're a part of our team.· Visit *********************************** to learn more
    $29k-35k yearly est. 14d ago
  • Customer Service Representative

    Hired In Michigan Employment Agency 4.1company rating

    Customer Service Associate Job 21 miles from Southfield

    Entry-Level Customer Service Representative 💰 Salary: $16 - $18 per hour 🕒 Job Type: Full-time / Part-time Available Hired In Michigan Employment Agency is recruiting for a Customer Service Representative on behalf of a client in the Metro Detroit area. This entry-level role is ideal for individuals passionate about helping others, problem-solving, and providing exceptional customer support. Key Responsibilities: ✔️ Handle inbound and outbound customer inquiries via phone, email, and chat. ✔️ Provide accurate information about products, services, and company policies. ✔️ Assist customers with order processing, billing inquiries, and issue resolution. ✔️ Maintain a positive and professional attitude while addressing customer concerns. ✔️ Collaborate with internal teams to ensure excellent service and customer satisfaction. ✔️ Document customer interactions and follow up as needed. Qualifications: ✅ High school diploma or equivalent (some college preferred). ✅ Strong communication and active listening skills. ✅ Ability to work in a fast-paced environment while maintaining attention to detail. ✅ Basic computer skills and proficiency in Microsoft Office (Word, Excel, Outlook). ✅ Previous customer service experience is a plus but not required - we provide training! Benefits: 🌟 Paid training and career development opportunities. 🌟 Health, dental, and vision insurance options. 🌟 Flexible scheduling options (day, evening, and weekend shifts available). 🌟 Friendly and supportive team environment. 🔹 How to Apply: If you're a motivated individual looking to gain experience in a growing company, we want to hear from you! Apply today by submitting your resume. Hired In Michigan Employment Agency is an Equal Opportunity Employer.
    $16-18 hourly 2d ago
  • Call Center Team Lead

    Epitec 4.4company rating

    Customer Service Associate Job 11 miles from Southfield

    The Call Center Team Lead oversees the daily operations of a public health call center, ensuring efficient and effective service delivery. This role involves managing a team of call center representatives, including union workers, to provide high-quality customer service and support for public health initiatives. Key Responsibilities: Team Management: Hire, train, and supervise call center staff, ensuring compliance with union agreements and public health standards. Operational Oversight: Monitor call center performance, implement process improvements, and ensure adherence to public health protocols. Union Relations: Collaborate with union representatives to address worker concerns, negotiate agreements, and maintain a positive working environment. Customer Service: Resolve escalated customer issues, ensure high levels of customer satisfaction, and maintain service quality. Reporting and Analysis: Track key performance metrics, prepare reports, and analyze data to improve call center operations. Compliance: Ensure all activities comply with public health regulations and union contracts. Qualifications: Education: Bachelor's degree in public health, Business Administration, or a related field. Experience: Proven experience in call center management, preferably in a public health setting, and experience managing unionized employees. Skills: Strong leadership, communication, and problem-solving skills. Ability to work collaboratively with union representatives and other stakeholders.
    $33k-40k yearly est. 14d ago
  • Customer Service Technician

    Ultimate Staffing 3.6company rating

    Customer Service Associate Job 35 miles from Southfield

    Our client is seeking an experienced Customer Service Technician for a temp to hire opportunity. This position accurately documents customer interactions in the system and provides accurate information to customers using the resources in a Call Center Environment. CUSTOMER SUPPORT TECHNICIAN RESPONSIBILITIES * Answering all inbound phone calls * Answering inbound Phone requests from clients in a timely fashion * Documenting customer interactions properly within the CRM as a matter of record * Provide accurate information to customers using online OEM resources as needed. * Programming Vehicle ECUs correctly * OE scanning vehicles correctly * Positive position the value of the solution(s) provided CUSTOMER SUPPORT TECHNICIAN REQUIREMENTS * High School and successful customer service experience * Strong Windows Operating System Familiarity * Microsoft Office * Superior customer service skills * Ability to communicate effectively both verbally and in writing with customers. * OE/Dealer level diagnostic and programming experience preferred * Automotive Repair experience/education * ASE Certification(s) preferred. * Call Center experience * Familiarity with pre/post scanning of automobiles preferred. * Collision automotive experience preferred. **If interested, please email resume for immediate consideration!** Desired Skills and Experience CUSTOMER SERVICE TECHNICIAN Our client is seeking an experienced Customer Service Technician for a temp to hire opportunity. This position accurately documents customer interactions in the system and provides accurate information to customers using the resources in a Call Center Environment. CUSTOMER SUPPORT TECHNICIAN RESPONSIBILITIES * Answering all inbound phone calls * Answering inbound Phone requests from clients in a timely fashion * Documenting customer interactions properly within the CRM as a matter of record * Provide accurate information to customers using online OEM resources as needed. * Programming Vehicle ECUs correctly * OE scanning vehicles correctly * Positive position the value of the solution(s) provided CUSTOMER SUPPORT TECHNICIAN REQUIREMENTS * High School and successful customer service experience * Strong Windows Operating System Familiarity * Microsoft Office * Superior customer service skills * Ability to communicate effectively both verbally and in writing with customers. * OE/Dealer level diagnostic and programming experience preferred * Automotive Repair experience/education * ASE Certification(s) preferred. * Call Center experience * Familiarity with pre/post scanning of automobiles preferred. * Collision automotive experience preferred. All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.
    $29k-34k yearly est. 2d ago
  • Customer Service Representative (CSR)

    Mayville Engineering Company, Inc. 4.2company rating

    Customer Service Associate Job 9 miles from Southfield

    Customer Service Representative (CSR) Job ID2025-8896# of Openings1TypeFull-TimeJob Location: Address1430 East 10 Mile RoadStateMICityHazel ParkZIP Code48030ShiftFirstOverview The Customer Service Representative will be responsible for supporting the Customer Service and Scheduling functions for the plant(s). Responsibilities Communicate directly with customers; Follow-up on customer interactions on daily needs Works with Divisional Material Manager and Sales Account Managers on resolution of customer complaints. Manage Customer Purchase Orders and EDI transactions Direct requests and unresolved issues to the designated resource - Divisional Material Manager, Master Scheduler, Operations, and Sales Customer Portal Management Communicate and coordinate with MEC's internal departments; scheduling, shipping, inside sales and AR. Effectively negotiate customer dates on "drop in" based off of SOP Develop Ship plan via Customer Portal and or Pick List Plan with Shipping Support ECN and EOL reviews and disposition Interpersonal skills; organization skills and multi-tasking ability Work effectively with team: collaborative problem solving, respect for deadlines, punctuality, open communication MEC product knowledge; Knowledge of administrative procedures Operates with high integrity; builds trust, quickly wins and sustains credibility in relationship with others Other duties as assigned Qualifications Qualifications and Competencies: High school diploma, general education degree or equivalent Knowledge of customer service principles and practices Proficient with MS Office: Word and Excel Ability to comprehend Enterprise Resource Planning system Track customer pick orders for shipping High attention to details and accuracy MEC product knowledge; Knowledge of administrative procedures RequiredPreferredJob Industries Other
    $28k-33k yearly est. 2d ago
  • Customer Service Representative

    Opus IVS Inc.

    Customer Service Associate Job 35 miles from Southfield

    Description: Company Overview At Opus IVS, our mission is to drive advancement in the automotive industry by assisting customers with complex vehicle repairs. Guided by our core values of Customer Focus, Innovation, Collaboration & Teamwork, and a Results-Driven approach, we continually strive to develop advanced technology that empowers us to fulfill our mission. Opus IVS technology & products has been a leader in the industry since the late 90's. Opus IVS offers modern collision shops an integrated platform of leading diagnostics and calibration solutions, anchored by expert technicians and cutting edge, patented technology. Job Overview Our Customer Support Representative will set appointments, answer calls, troubleshoot product failures and escalate issues through established processes. Responsibilities: Utilize internal CRM to set RAP service appointments Answers inbound calls from customers Document and create a record for the CRM of all customer and client interactions in a complete and accurate manner Uses documented policies, procedures and guidelines for carrying out the duties of the position Troubleshoots product failures and escalates when necessary Escalates issues through processes that are established by the Call Center Supervisor Escalates issues as needed to the Sr. Customer Support Technician Other duties as assigned Requirements: Qualifications: High School Diploma or equivalent or three (3) years of successful experience in customer service Proficient in using a standard desktop computer with Windows and Microsoft Office Ability to interact professionally and work effectively with all levels of employees and a highly diverse workforce and client base Ability to accurately enter data and call documentation Must be able to work a flexible schedule during assigned shift and may be asked to cover absences on other shifts WHAT WE OFFER: Competitive Pay: We know your value and we're not afraid to pay for it. We offer a competitive total compensation plan including salary, bonuses, tuition reimbursement, and a match contribution to your 401k. Time Off: Besides our competitive paid time off package, employees receive paid holidays and floating holidays. Benefits: We offer a comprehensive benefits package, including all the necessities such as medical, dental, and vision. Opportunity : to be a part of a fast-growing company working to make the world safer! We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other characteristic protected by state, federal, or local law. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of the job, the employee is regularly required to use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; talk or hear. The employee frequently is required to stand, walk and sit. The employee is occasionally required to stoop, kneel, crouch or crawl. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception and the ability to adjust focus. The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. PI057b92c6a132-26***********5
    $27k-35k yearly est. 19d ago
  • Customer Service Team Member - KFC

    Mariane 3.9company rating

    Customer Service Associate Job 40 miles from Southfield

    At KFC, We're here to serve EVERYONE JOY with our Original Recipe. Do YOU go out of your way to make someone smile? When YOU say, “Thank You”, do you mean it? Do YOU believe that everything is possible? Are YOU a foodie? Do YOU take your work seriously, but not yourself? If YES, YOU have a career waiting at KFC! Why NLI? Great People, Top Pay & Benefits, and Job Security, with an ever-expanding company providing opportunities for advancement to make a fulfilling career Apply for whatever reason guides you, stay for the work family you find! At Northland Investments we don't just talk, we walk the talk. Maybe you're looking for extra cash, a reason to get out of the house, or you want to build a career but don't know where to start. We're here for all the above and we want to let you in on a "secret" - most of our District Managers, Directors, and even our President/Owner, they started as a Team Member with our Franchise! No joke, we grow from within and we're proud of it. What started with one Taco Bell in Mount Pleasant in 1987, now includes 3 states, 5 Brands, 75 restaurants, and we're not close to done. We need you to be our future Leaders! Visit **************** or text NEWJOB to 85000 today for a position that best fits YOU 100% Free College Tuition - Western Governors University an Accredited Online University Paid Vacation & Sick Time for All Health Insurance Packages - Medical/Vision/Dental & Teladoc 401K with Employer Match $$$ Daily Pay - Sometimes you're in a pinch, with us, you can work today and get paid tomorrow Additional Tuition Scholarships and Grants available Flexible Schedules - We can work around you! Referral Bonus - Work with Your Friends! (if you want to) $50/referral for you and the referred FREE meals every day you work Paid Training including your orientation Recognition & Incentive Programs Annual Reviews with Raise Potential KFC Family Hardship Fund KFC My Change Financial Wellness Service Education assistance FREE GED programs Short-term disability & Life insurance RSDS Discount Program - Cell Plans, Vacations, Apparel, and more Fundraisers and volunteer programs Enjoying the people! Providing friendly and accurate service to all customers as well as your teammates and managers. Key responsibilities include greeting all customers, taking orders, handling payments, and thanking customers. You will also prepare and store food ingredients, assemble food and beverages, check to make sure every order is 100% correct, and maintain a clean and safe work environment. Team member behaviors include: Being friendly and helpful to customers and co-workers Meeting customer needs and taking steps to solve issues Working well with teammates, and accepting coaching from managers Having a clean and tidy appearance and work habits Communicating with everyone in a friendly manner #Talroo
    $21k-28k yearly est. 7d ago

Learn More About Customer Service Associate Jobs

How much does a Customer Service Associate earn in Southfield, MI?

The average customer service associate in Southfield, MI earns between $22,000 and $38,000 annually. This compares to the national average customer service associate range of $24,000 to $40,000.

Average Customer Service Associate Salary In Southfield, MI

$29,000

What are the biggest employers of Customer Service Associates in Southfield, MI?

The biggest employers of Customer Service Associates in Southfield, MI are:
  1. Walgreens
  2. The Hertz Corporation
  3. Hertz Project Unit
  4. Empire Today
  5. Marshall Retail Group/InMotion
  6. Binson's Hospital Supplies Inc.
  7. Specialized Recruiting Group-Rochester Hills, Troy, & Clinton Twp, Mi
  8. Teddy's Lawn & Landscape
  9. The UPS Store
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