Client Service Specialist
Customer Service Associate Job 39 miles from Sylacauga
About the job
Step into an instrumental role. Help conduct the smooth operation of a fast-paced-and friendly-private wealth advisory office. Work as an employee of an independent advisor franchisee with a financial advisory practice of Ameriprise Financial. Assist in daily business operations.
Assist financial advisor(s) and associate financial advisor(s) in managing and organizing office workflow with an emphasis on creating and delivering a unique client experience that defines and differentiates the practice. This position will consistently follow high standards of business and professional ethics and legal and regulatory requirements when dealing with others and/or performing work activities.
This role provides client relationship and general practice management support through interacting directly with clients to schedule appointments and acting as a liaison to answer client questions. The role will also perform other practice management tasks relating to client service as needed. Answering phones, maintaining office setup and appearance, monitoring and ordering supplies, scheduling advisor travel and meal reservations are some of the additional duties that are included. Responds to ad hoc requests, coordinates/tracks projects and/or manages business-as-usual projects such as organizing electronic files.
Responsibilities and Time Allocation - Will change over time to meet the needs of the practice and can include other duties as assigned by the advisor.
Position Functions
60% Client Care:
Call clients to set up meetings or appointments
Answer unsolicited calls from prospects to schedule appointments or refer to advisor
Conduct client appointment reminder calls and check-in calls on follow up items
Greet clients upon arrival and extend hospitality to clients
Document client contacts/calls
Review and respond to emails as necessary
Manage wholesaler and third party scheduling
Answer questions and provide readily available information to clients, if requested and as allowable, as it relates to servicing their accounts
Maintain office cleanliness
Help create a WOW experience for all clients and prospects
40% Administrative:
Maintain client contact management system
Maintain files and records in accordance with the records retention policy
Perform other allowable duties as assigned by the financial advisor(s) and associate financial advisor(s)
Order supplies and other office related items
Handle and distribute all mail, incoming and outgoing
Document, deposit, and follow compliance procedures for incoming checks and stocks
Key Traits Of a Successful Client Service Manager
Direct attention to detail and organization
Effective communication with clients and other advisors/staff
Effective and efficient time management
Polite and clear phone manner
Ability to multi-task
Ability to adhere to rules and regulations as stated and required by advisor, Ameriprise Financial and FINRA
Ability to support and provide guidance for compliance within the advisor's practice
Positive attitude and sincere willingness to constantly learn and grow
Education And Other Designations
College degree preferred
Notary a plus
2+ years of similar experience (salary based on experience)
At Ameriprise Financial, we're not just in the business of helping clients with their financial goals - we also help our advisors and employees reach their true potential by embracing an inclusive and collaborative culture. We celebrate the unique qualities and reward the contributions of our talented, passionate employees. If you're motivated and want to work for a strong, ethical company that cares about you and your community, take the next step with Ameriprise Financial.
This position is with an Ameriprise Financial Franchise owner.
Ameriprise Financial is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, national origin, genetic information, age, sexual orientation, citizenship, gender identity, disability, veteran status, marital status, family status or any other basis prohibited by law.
Full-Time/Part-Time
Full time
Team Member: Service Champion - Urgently Hiring
Customer Service Associate Job 43 miles from Sylacauga
Hiring up to $14 per hour for talented Service Champions! You enjoy serving others with a “Here to Serve” attitude. You enjoy being around people and providing friendly, accurate service to customers, fellow team members and leaders. Key responsibilities include working the restaurant drive-thru, taking and ringing up customer orders, and handling multiple payment methods. You'll also prepare and store food ingredients and beverage orders, check to make sure they're correct, package products, and maintain a clean, safe work and dining environment.
Key Behaviors
- Being friendly and helpful to customers and co-workers
- Meeting customer needs and taking steps to solve food or service issues
- Working well with other team members and accepting coaching from the leadership team
- Having a clean and tidy appearance and good work habits
- Communicating with customers, fellow team members, and leaders in a positive manner
Team Member: Service Champion - Urgently Hiring
Customer Service Associate Job 40 miles from Sylacauga
You enjoy serving others with a “Here to Serve” attitude. You enjoy being around people and providing friendly, accurate service to customers, fellow team members and leaders. Key responsibilities include working the restaurant drive-thru, taking and ringing up customer orders, and handling multiple payment methods. You'll also prepare and store food ingredients and beverage orders, check to make sure they're correct, package products, and maintain a clean, safe work and dining environment.
Key Behaviors
- Being friendly and helpful to customers and co-workers
- Meeting customer needs and taking steps to solve food or service issues
- Working well with other team members and accepting coaching from the leadership team
- Having a clean and tidy appearance and good work habits
- Communicating with customers, fellow team members, and leaders in a positive manner
Customer Service Representative / Financial Associate
Customer Service Associate Job 48 miles from Sylacauga
Customer Service Representative - Financial Associate FLSA Status: Non-Exempt (Hourly) RB&T Mission Statement: As a trusted partner and friend, River Bank & Trust helps our neighbors and the businesses in our communities to reach their financial goals.
The Customer Service Representative "CSR" / Financial Associate is responsible for assisting new and existing customers with the processing of transactions involving various personal and business accounts and financial services. The CSR also meets the needs of our customers by providing unmatched hospitality.
Essential Duties and Responsibilities:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The essential functions may include, but are not limited to the following:
* Must be able to efficiently identify all of the customer's needs and excel in referring other products within all of the other lines of business that the bank may offer. This will be done by maintaining knowledge of both personal and business products.
* Handles incoming calls and communications including greeting walk-in guests, prospects, and clients.
* Professionally, courteously and promptly greet and acknowledge all customers that walk into the Office
* Provide various account services to customers by receiving deposits and loan payments; cashing checks; issuing savings withdrawals; recording night and mail deposits; selling official checks
* Complete special requests such as taking orders for checks; preparing official checks; exchanging foreign currencies; providing special statements, copies, and completing safe-deposit box procedures.
* Verify endorsements, receive proper identification, ensure validity, and identify counterfeit currency.
* Examine checks deposited and determine proper funds availability based on regulatory requirements and complete hold notices when necessary and according to policy
* Balance cash drawer periodically throughout the day and/or at least daily
* Open and close all account types, while preparing the proper documentation
* Initial gathering and understanding of proper identification/documentation of the requirements to open a new account or make changes
* Provide ongoing maintenance to existing or closed accounts to include, but not limited to: process wire transfer requests, stop payments, name and address changes
* May represent the Bank in various community functions with a high level of integrity and professionalism
* Prepare necessary reports, perform various clerical duties and/or miscellaneous projects and duties as assigned by Management
* Special projects and/or other duties as assigned by Management.
Minimum Qualifications:
* High School diploma or equivalent
* 1-2 years Customer Service Representative experience preferred
Skills, Abilities & Expectations:
* Stay familiar with and follow policy and procedures.
* Support Management's decisions and goals in a positive, professional manner.
* Stay abreast of regulatory requirements and complete annual compliance training applicable to the position
* Ability to apply general accounting knowledge processes (debits, credits, balancing)
* Assuring customer service is top priority whether internally or externally; treating customers and employees professionally, with courtesy and respect
* Maintain confidentiality of all customer records, accounts and transactions
* Ability to work in a fast-paced team environment, handle multiple tasks, and prioritize work
* Detail oriented and organized
* Excellent interpersonal and communication skills
* Integrity, discretion, and respect for confidential information are absolutely essential
* Willingness to adapt to change
* Work within a variety of different software and web applications
* Able to prioritize duties and effectively manage time
* Analytical and problem-solving skills
* Attend work on a regular basis, on time, and withstand varying degrees of stress
* Excellent interpersonal and communication skills
* Maintaining a professional, business-like appearance and demeanor
* Proficiency in Microsoft Office products to include: Word, Excel, and Outlook
Physical Demands:
The employee will occasionally lift and/or move up to 25 pounds. The employee will regularly sit; talk; hear; and use hands to finger, handle or feel. The employee will occasionally stand; walk; reach with hands and arms; climb and balance; and stoop, kneel, crouch, or crawl. Special vision requirements include close, distant, and peripheral vision; depth perception; and the ability to adjust focus. The noise level in the work environment is usually moderate. The work environment and physical demands are those of a standard retail branch setting. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
Disclaimer:
The above information has been designed to indicate the general nature and level of work performed within this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to the job. Incumbent must attend work on a regular basis, on time, and withstand varying degrees of stress. This position description describes the minimum selection requirements to qualify for the position. Promotion and other employment decisions are based on employer needs, being in good standing, fully competent performance, and other non-discriminatory subjects.
Service Consultant
Customer Service Associate Job 39 miles from Sylacauga
As a service consultant you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records. You will serve as the communicator and liaison between the customer and technician; ensuring the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
Education
High School
Experience
Less than 1 year
Additional Information
* NO WEEKENDS* MONDAY-FRIDAY ONLY
BI-WEEKLY DRAW PAY - MONTHLY COMMISSION PAY
Employment Position: Full Time
Salary:
$60,000.00 - $120,000.00 Yearly
Salary is not negotiable.
Zip Code: 35203
Part Time Flexible Customer Service Associate
Customer Service Associate Job 39 miles from Sylacauga
The **Part Time Flexible Customer Service Associate** consults with customers on their rental. Maximizing revenue opportunities by actively offering products and services and overcoming customer objections. Ensures that the customer receives world-class customer service and sales support. The responsibilities also include shuttling customers. This position also ensures vehicles are prepared for customer pick-up, which includes cleaning vehicles. assessing damage, fueling, and refilling all fluids.
**Wages:** $16.00 per hour
**Qualifications:**
Strong oral and written communication of ownership, accountability, and initiative. Applicant must possess all auditory, speaking and communicating capabilities necessary to complete the responsibilities detailed above. The essential functions of this position include, but are not limited to, the following such as sitting, standing, waking, bending and twisting, climbing, driving, pushing and pulling, speaking, hearing, writing, lifting, seeing, and reading. Knowledge of equipment operation such as computer terminal, telephone, calculator, copy machine, and fax machine is required.
Apply **today** and shift your **career** into drive for **tomorrow** !
**Benefits and Perks:**
+ Not only do you get to be part of an organization where you Drive your Potential, Power your Passion!! Below are a few perks and discounts:
+ Up to 40% off the base rate of any standard Hertz rental
+ Medical, Dental & Vision plan options
+ Retirement programs, including 401(k) employer matching
+ Paid Parental Leave & Adoption Assistance
+ Employee Assistance Program for employees & family
+ Educational Reimbursement & Discounts
+ Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
+ Perks & Discounts -Theme Park Tickets, Gym Discounts & more
The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.
**US EEO STATEMENT**
At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company.
Individuals are encouraged to apply for positions because of the characteristics that make them unique.
EOE, including disability/veteran
Retirement Service Consultant
Customer Service Associate Job 39 miles from Sylacauga
ALL LEVELS WELCOME TO APPLY (ENTRY THROUGH SENIOR LEVEL) This position is responsible for providing client service to our partners, intermediaries and plan sponsors. The Retirement Services Consultant will develop and maintain a detailed understanding of retirement plans and Ascensus products and services with the goal of helping our clients manage their retirement plans appropriately. The Retirement Service Consultant works with the Relationship Manager to deliver client satisfaction by providing retirement plan and operational expertise, proactively identifying, owning and resolving client issues and engaging clients with value added consulting.
**We are hiring entry level through senior level associates so all experience levels are encouraged to apply.**
**Essential Duties and Responsibilities:**
-Responsible for protecting, securing, and proper handling of all confidential data held by Ascensus to ensure against unauthorized access, improper transmission, and/or unapproved disclosure of information that could result in harm to Ascensus or our clients.
-The I-Client philosophy and the Core Values of People Matter, Quality First and Integrity Always should be visible in your actions on a day to day basis showing your support of our organizational culture.
-Maintain and continue to grow detailed knowledge and understanding of retirement plan rules and Ascensus business and product offerings
-Consistently provide a high level of consultative proactive client service in a professional manner.
-Develop effective working relationships with team and internal departments in order to provide effective service for our clients. Successfully identify record and monitor assigned items; includes determining required action for resolution of client issues.
-Ensure inquires and issues are resolved and service levels are met.
-Provide thorough, high quality research, problem solving and issue resolution
-Provide clients and advisors clear and concise communication regarding services, execution and resolution throughout the service cycle.
-Participates in creating a strategy with Relationship manger to ensure client retention.
-Identify, document and address risks through superior client service. Communicate with team in order to keep all informed and support current client strategy.
-Assist in the management of vendor relationships on behalf of clients and partner.
-Deliver client retention by anticipating client's needs, recommending changes or actions, in conjunction with the Relationship manager.
-Achieve individual and team goals for service levels, growth and retention for assigned book of business.
-Identify and document systematically "opportunity plans" working with Relationship Manager on a strategy to mitigate risk.
-Achieve individual and team goals, for service levels, growth and retention risks through servicing your clients.
-Proactively communicate with the client and partners regarding all components of service delivery. Solicit and share feedback with appropriate internal resources in order to improve the client experience.
-Prioritize activities and manage time to effectively and efficiently provide quality client service to our partners and clients.
-Ensure that our commitments to our clients are met by proactively reviewing the status of assigned plans' periodic activity (compliance testing, 5500, quarterly statements, RMDs, etc.).
-Assess client objectives, needs and behaviors to suggest plan, product or functionality changes to improve results for our clients.
-Educate client regarding plan features, product capabilities or Ascensus functionality and process.
-Develop ideas for improvement and provide feedback/solutions to plan sponsor and financial professional to minimize risk and improve process.
-Act in the role as the subject matter expert on specific topics for initiatives with responsibility for training and assisting others across departments in area of expertise.
-Provide training to members of team as opportunities arise.
-Perform other duties and participate in or lead special projects as assigned.
**Minimum Requirements:**
· Bachelor's degree or equivalent work experience.
· Direct client experience and Retirement Services industry experience or thorough knowledge preferred
· Certification or working towards certification (ASPPA, CEBS, etc.) in industry-related studies program preferred.
· Excellent written and verbal communication skills. The ability to communicate effectively (clear, concise and professionally) with all levels within the Ascensus organization, as well as with our client base.
· Excellent presentation skills, business etiquette, client service skills and time management.
· Demonstrated professionalism in all aspects of the role.
· Experience with financial services systems (i.e. recordkeeping, trust, trading); and experience with plan recordkeeping and trust reconciliation.
· Proficiency in Microsoft Office software applications, specifically Word and Excel required, Access and PowerPoint preferred.
· Excellent analytical and problem resolution skills.
· Knowledge of retirement plans, ERISA, DOL and IRS regulations, and plan documents (individually designed and prototype).
· Ability to work in a team environment to ensure common goal of providing exceptional client service.
· Ability to work well under pressure with multiple priorities and deadlines in a demanding environment.
· Ability to make sound business judgments concerning issues which, if mishandled, have the potential to create substantial financial and client relations liabilities for the company.
· Ability to work extended hours to meet business needs as required.
· Quality focus with attention to detail.
· Handle other essential tasks as assigned.
The national average salary range for this role is $40K-80K in base pay, exclusive of any bonuses and benefits. This base salary range represents the low and high end of the salary range for this position. Actual salary offered will vary and may be above or below the range based on various factors including but not limited to location, experience, performance, and internal pay alignment. We do not anticipate that candidates hired will begin at the top of the range however, from time to time, it may occur on a case-by-case basis. Other rewards and benefits may include: 401(k) match, Medical, Dental, Vision, Paid-Time-Off, etc. For more information, please visit careers.ascensus.com/#Benefits _._
_Be aware of employment fraud. All email communications from Ascensus or its hiring managers originate ****************** ****************** email addresses. We will never ask you for payment or require you to purchase any equipment. If you are suspicious or unsure about validity of a job posting, we strongly encourage you to apply directly through our website._
Ascensus provides equal employment opportunities to all associates and applicants for employment without regard to ancestry, race, color, religion, sex, (including pregnancy, childbirth, breastfeeding and/or related medical conditions), gender, gender identity, gender expression, national origin, age, physical or mental disability, medical condition (including cancer and genetic characteristics), marital status, military or veteran status, genetic information, sexual orientation, criminal conviction record or any other protected category in accordance with applicable federal, state, or local laws ("Protected Status").
Client Success Specialist (Rewards)
Customer Service Associate Job 39 miles from Sylacauga
Headquartered in Birmingham, AL, Dash Solutions is a fast-growing fintech company that provides digital payments and engagement program management to thousands of customers throughout the US. Dash Solutions offers innovative strategies and a proprietary technology stack, including payroll, expense, gift, reward, and incentive card products to employers, financial institutions, and government agencies. For the past several years we have experienced tremendous growth, and we continue to see a phenomenal opportunity in the payments industry. We have a great company, an excellent team, and years of experience developing payment products and managing programs.
At Dash, we're not just looking for employees; we're looking for team members who embody our core values and share our passion for revolutionizing the payments industry. Here's what we seek in every hire, regardless of the role:
Cultural Fit: We thrive in a culture of respect, authenticity, and a relentless pursuit of improvement. We challenge the status quo and embrace change as an opportunity for growth.
Mission-Focused: We're on a mission to transform the payments industry, and we expect all team members to share our commitment to this goal. We're looking for individuals who are driven by purpose and eager to make a meaningful impact.
Industry Passion: The payments industry is dynamic and constantly evolving. We're looking for candidates who are not only passionate about this ever-changing landscape but also curious and eager to learn. We need leaders who will guide our company into a bright future, staying ahead of industry trends and driving innovation.
Position Summary
The Client Success Specialist is the primary point of contact for operational interactions with a designated portfolio of clients. You will be responsible for managing day-to-day client relationships, addressing technical and operational issues, and ensuring seamless communication and support across various areas, including workflows, risk management, billing, and troubleshooting. In collaboration with the Client Success Manager, you will deliver a comprehensive and cohesive support model to drive client satisfaction and operational success.
Key responsibilities:
Operational Relationship Management
Serve as the primary point of contact for operational matters, including but not limited to handling escalations, troubleshooting API integrations, training, and resolving any issues or friction points whether technical or procedural.
Develop and maintain strong operational relationships, ensuring client needs are met with efficiency, speed and precision.
Proactively manage client expectations and resolve issues ensuring high levels of client satisfaction and retention.
Act as a trusted advisor for all operational needs, offering insights, recommendations, and strategic guidance to drive client success.
Collaborate and occasionally present with the Client Success Manager during business reviews regarding client needs and improvement areas.
Use data and feedback to identify trends, potential risks, and areas of opportunity within the client relationship.
Informing clients about Dash's products and services with accuracy and understanding of the different applications that are used (CSA, portal, SFTP, etc.) is critical to reproduce any issue.
Driving Operational Success
Develop and execute operational success plans to maximize the value clients derive from Dash's offerings.
Analyze operational performance data, identify trends, and drive strategic improvements for both clients and internal teams.
Hold internal teams accountable to timelines and deliverables outlined in operational plans.
Drive continuous improvement of our onboarding practices by identifying opportunities for improvement through enhancements and operational efficiencies.
Anticipate potential account risks and develop proactive mitigation strategies to minimize impact.
Project and Issue Management
Oversee client-related projects, aligning client goals with company objectives to ensure mutual success.
Proactively manage client issues and ensure timely resolution by coordinating with cross-functional teams.
Act as primary liaison between client and Engineering for any technical issue. Recreate, troubleshoot, and test issues in order to speed collaborative efforts and ensure quality.
Engage in the Corrective Action process which includes investigative root cause and actionable improvements.
Act as the first line of communication with the clients to ensure they are well informed and care in the event of an issue.
Utilize Jira or another client servicing tool to track issues, monitor trends and measure resolution success.
Process Improvement
Identify and implement process enhancements to deliver best-in-class support to clients.
Continuously evaluate workflows and client feedback to refine operational strategies and support processes.
Work with other Client Success Specialists and Coordinators to collect cumulative client feedback and drive enhancements across the company.
Desired Skills & Experience:
Bachelor's Degree in Business, Project Management or similar fields required.
Exceptional organizational skills, with the ability to manage multiple client needs and projects simultaneously.
Curiosity to learn and apply that learning to help teach/train others.
Proactive problem-solving skills and client-first attitude.
Goal-oriented, organized team player.
Proven ability to manage multiple projects at a time while paying strict attention to detail.
Excellent verbal and written communications skills.
Proficiency in Microsoft Office Suite of Products, including Outlook, Word, and Excel.
Self-motivated and able to thrive in a results-driven environment.
Position may, on occasion, require evening or weekend client support.
Demonstrated growth mindset, embracing new ideas and approaches, and constantly seeking opportunities for personal and professional development
Our Culture:
At Dash Solutions, our culture fosters growth, innovation, and impact. We're a community of forward-thinkers where creative ideas are encouraged, and individuals are empowered to lead. In our high-growth environment, you'll have the autonomy to manage your domain, with the strong support of a team committed to Making Payments Mean More. Employees at Dash Solutions are united by our mission, aligned with our vision, and driven by the values that make us unique. Here, we believe that personal growth fuels company success, and we support each other every step of the way.
Some Benefits to Working at Dash Solutions Include:
Competitive salary and benefits package
Flexible PTO policy
Matching 401(k) plan
Comprehensive medical, dental, vision, life, and disability coverage
Transparent, supportive culture with a highly accessible executive team and regular company-wide updates
Engaging corporate culture with events, perks, and team celebrations
Solutions: We create innovative solutions that drive long-term value for our clients and shareholders
Passion: We are passionate about delivering for our clients every day
Authenticity: We lead and communicate authentically - with purpose, clarity, and candor.
Respect: We row together with respect for everyone and enjoy the ride
Knowledge: We learn, we grow, we continuously evolve
Our Core Values
Solutions: We create innovative solutions that drive long-term value for our clients and shareholders
Passion: We are passionate about delivering for our clients every day
Authenticity: We lead and communicate authentically - with purpose, clarity, and candor.
Respect: We row together with respect for everyone and enjoy the ride
Knowledge: We learn, we grow, we continuously evolve
Diversity & Inclusion at Dash Solutions:
Dash Solutions is proud to be an Equal Opportunity/Veterans/Disabled/LGBTQIA+ Employer. We believe in fostering a workplace that values diverse perspectives and backgrounds, and we are committed to a fair, inclusive recruitment process. Candidates from all backgrounds are encouraged to apply and help us shape the future of payments.
Customer Service Clerk
Customer Service Associate Job 39 miles from Sylacauga
SUMMARY OF DUTIES: Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services
ESSENTIAL DUTIES AND RESPONSIBILITIES: Additional duties which are necessary to carry out the function of the Customer Service Representative may be assigned and are incorporated by reference into this .
Answer phone calls and satisfy the customer's requests professionally and timely;
Key orders, pick-ups, and special promotions;
Provide customer with proper service information and use judgment to decide when to involve other departments or supervisor;
Provide accurate and timely follow-up to customer and teammates;
Provides information to customers relative to deliveries or other issues involving their order;
Assist customers when they are unable to transmit their order to the company;
Communicate and coordinate information and tasks with related departments;
Reports to work on time, as directed by the Supervisor, and completes all tasks in a timely and accurate competent manner;
Performs above all duties in a cooperative, professional manner, and processes/communicates the information effectively
All personnel within this job description shall be subject to cross-training into jobs within the organization based on Company needs.
Full Time Customer Service Associate
Customer Service Associate Job 26 miles from Sylacauga
CUSTOMER SERVICE ASSOCIATE
Assist in developing a store atmosphere focused on creating and exceeding the highest customer service, safety and cleanliness goals. Instill in others the daily goal of accomplishing the Renfroe's mission statement.
Essential Job Functions:
Complete daily task to ensure that customers feel welcome and appreciated when they enter the store.
Actively greet, engage and assist customers during the checkout process.
Have customer service and employee communication skills to ensure a speedy checkout process by opening more registers or calling for more baggers as determined by customer traffic.
Monitor the process of customer transactions through the check lane with the utmost respect for the customer and the items in which they are purchasing.
Understand the Point of Sale (POS) system, and how to properly handle various tenders such as Cash, Checks, Credit, Debit, SNAP, WIC and coupons according to company policy.
Understand and adhere to guidelines on restricted sale items due to age.
Report pricing discrepancies to the Scan Coordinator.
Be familiar with all store safety practices and help to prevent any unsafe conditions for customers and fellow employees.
Adhere to all local, state and federal laws, and company guidelines.
Must be able to perform the essential functions of this position with or without reasonable accommodation.
Physical requirements include but may not be limited to standing long periods of time, walking, bending, stretching, pushing, pulling or continually using your fingers or wrist.
Able to lift 50 pounds or more.
Customer Service Associate FT
Customer Service Associate Job 39 miles from Sylacauga
Southeastern Grocers is committed to a culture of belonging and fostering an inclusive environment where we celebrate differences. As a great place to work, we empower everyone to be their full, authentic selves. Read our Belonging, Inclusion and Diversity Statement here.
Job Title: Customer Service Associate FT
Location: Retail Grocery Location
Position Overview
The customer service associate will increase customer confidence and loyalty by providing accurate, fast and friendly customer service desk and media services in accordance with company guidelines, policies and procedures. This role will satisfactorily resolve customer concerns or escalate them to appropriate level of management.
Primary Responsibilities & Accountabilities
Provide continuous attention to customer needs; greet, assist and thank customers in a prompt, courteous and friendly manner.
Address customer issues/complaints and resolve to full satisfaction of customer immediately, within company guidelines while maintaining composure and professionalism; appropriately escalate issues to management with a positive attitude.
Coordinate daily store cash and accounting functions in accordance with company guidelines, policies and procedures and management instruction.
Maintain knowledge of front end operations and stay current on changes in policies and procedures in order to preserve and proactively support department service levels and accountability.
Manage ACM lanes according to company standards and policies; ensure each self-checkout lane is properly opened, appropriate reports are printed and cash maintenance requirements are performed.
Troubleshoot problems with front end equipment through self-help icon on computer desktop or by contacting the retail service help desk as needed.
Stock front end products; restock and use supply items efficiently to eliminate waste and to maintain the lowest supply cost.
Exhibit professional telephone etiquette and ensure connection to the appropriate department or associate.
Maintain confidentiality of information.
Put up discarded or returned merchandise.
Perform cashier associate duties, as necessary.
Perform pricing duties, as necessary.
Keep work area clean, orderly and free from safety hazards; report faulty equipment and hazards to management.
Notify management of associate theft, customr shoplifting, unauthorized mark-downs, property defacement or any action that is illegal and/or against company policy.
Perform other job-related duties as assigned.
Qualifications
Minimum
Must be 18 years of age.
High school diploma or equivalency.
Ability to read, write and speak English proficiently.
Ability to understand and follow English instructions.
Authorization to work in the United States or the ability to obtain the same.
Successful completion of pre-employment drug testing and background check.
Preferred
Demonstrate strong customer service communication skills, effectively addressing and resolving customer concerns with positive business impact.
Possess a proficient working knowledge of office, front end systems and equipment.
Possess proficient computer skills.
Possess demonstrated skills in the ability to perform and deliver customer service expectations.
Demonstrate good organizational skills.
High standard of integrity and reliability.
Required Behaviors
Lives the Values
by embracing the essence of the company demonstrating a commitment to the company's goal and values.
Unifies and motivates team through praise and recognition of success with immediate feedback to build an environment of trust.
Business-driven
showing passion for the business, delivering results consistently.
Customer-orientated
by passionately demonstrating that the customer comes first… always by putting the customer's needs above all else.
People Passion
through consistently treating others with respect and dignity.
Knowledge, Skills, Abilities
Compliance with all company policies and procedures.
Must complete service training within sixty (60) days of position start date.
Partner Services Liaison - Legacy of Hope
Customer Service Associate Job 39 miles from Sylacauga
Schedule: Shifts Mary Vary This position will develop relationships between the Legacy of Hope (LoH) and hospitals in the service area. This position will provide education to hospital staff and physicians regarding organ and tissue donation, donation policies, and the state, federal, and Joint Commission standards that impact donation. This position is responsible for developing and leading a multi-disciplinary donation committee within all Super A, A hospitals and other hospitals as assigned. This position will collect, analyze, and distribute referral data to hospitals, and will display good rapport and professionalism with all clients and audiences. This position must be available to work flexible hours occasionally to facilitate education to hospital partners on night and weekend shifts, and must also be available via telephone to address issues at assigned hospitals in a real-time manner.
Position Requirements:
EDUCATION AND EXPERIENCE:
Required: Bachelor's degree in health sciences, marketing, or similar field of study. 4 years of applicable experience may substitute for degree requirement.
Preferred: Degree in public relations or communications. Experience in marketing, pharmaceutical sales, or communications related field. Experience documenting detailed information. Knowledge of healthcare field and terminology.
LICENSE, CERTIFICATION AND/OR REGISTRATION:
Required: Valid driver's license and ability to be insured
TRAITS & SKILLS: Must be self-directed / self-motivated; must have good communication and interpersonal skills. Must be able to: (1) perform a variety of duties often changing from one task to another of a different nature without loss of efficiency or composure; (2) accept responsibility for the direction, control and planning of an one's own work; (3) work independently; (4) recognize the rights and responsibilities of patient confidentiality;
(5) convey empathy and compassion to those experiencing pain, physical or emotional distress and/or grief; (6) relate to others in a manner which creates a sense of teamwork and cooperation; (7) communicate effectively with people from every socioeconomic, cultural and educational background; (8) exhibit flexibility and cope effectively in an ever-changing, fast-paced healthcare environment; (9) perform effectively when confronted with emergency, critical, unusual or dangerous situations; (10) demonstrate the quality work ethic of doing the right thing the right way; and (11) maintain a customer focus and strive to satisfy the customer's perceived needs.
UA Health Services Foundation (UAHSF) is proud to be an AA/EOE/M/F/Vet/Disabled employer.
Zone Store Customer Service Specialist
Customer Service Associate Job 35 miles from Sylacauga
This FULL-TIME position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store's sales goals. The individual selected for this role will be expected to work at Store #2151, located at: 1645 Montgomery Hwy, Hoover, AL 35216
Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public.
Responsibilities
Ensure high levels of customer satisfaction through excellent sales service
Assist customers in person and over the phone by determining needs and presenting appropriate products and services
Build productive trust relationships with wholesale and retail customers
Process sales transactions accurately and consistent with policies and procedures
Follow and achieve sales goals on a monthly, quarterly, and yearly basis
Maintain precise work order files and formulas
Pull appropriate products from the sales floor or warehouse
Tint and mix products, as needed, to customer specifications
Stock shelves and set up displays
Clean store equipment
Load/unload delivery trucks
Assist in making deliveries, as needed
Maintain in-stock and presentable condition assigned areas
Remain knowledgeable on products offered and discuss available options
Comply with inventory control procedures
Suggest ways to improve sales
Qualifications
Minimum Requirements:
Must be at least eighteen (18) years of age
Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
Must have a valid, unrestricted Driver's License
Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
Preferred Qualifications:
Have at least a High School diploma or GED
Have at least one (1) year experience working in a delivery, retail, or customer service position
Have previous work experience selling paint and paint related products
Have previous work experience operating tinting and mixing equipment
Ability to read, write, comprehend, and communicate in more than one language
Ability to read, write, comprehend, and communicate in Spanish
Customer Service Professional I
Customer Service Associate Job 39 miles from Sylacauga
Full-time Description
About ALG: At ALG, we are dedicated to creating an environment that values Teamwork and commitment, and strives for Excellence in everything we do. Our team is united in providing outstanding service and solutions for custom labels and decals. If you share our passion for collaboration, dedication, and achieving exceptional results, we invite you to join our growing team.
Position Summary: As a Customer Service Professional 1, you will play a pivotal role in ensuring exceptional service for both internal and external customers. Working in a fast-paced manufacturing facility, you will manage order entry, support clerical operations, and contribute to the production of high-quality durable custom labels and decals.
Your contributions will reflect ALG's core values by fostering Teamwork with colleagues, demonstrating Commitment to customer satisfaction, and delivering Excellence through your attention to detail and proactive approach.
Key Responsibilities:
Inventory Management: Handle inventory releases and replenishments according to program parameters.
Order Processing: Accurately enter orders for all production processes, including repeat and replenishment jobs.
Customer Support: Assist with customer-requested functions, such as ASN entries, portal updates, and delivery confirmations.
Administrative Duties: Perform front desk responsibilities and general office operations with professionalism and efficiency.
Communication: Maintain clear, timely, and effective communication with internal and external customers to coordinate production, resolve issues, and address special requests.
Professionalism: Exhibit integrity, positivity, and professionalism in all interactions.
Documentation: Record appropriate actions and activities to ensure accurate tracking of customer interactions.
Quality Focus: Uphold the highest quality standards in every task and responsibility.
Responsiveness: Respond promptly and effectively to customer inquiries and needs.
Team Collaboration: Work collaboratively with colleagues to meet shared goals and uphold ALG's commitment to Teamwork.
Continuous Improvement: Actively maintain a workplace culture centered on Excellence and operational improvement.
Additional Tasks: Complete other duties as assigned.
Requirements
High School Diploma or GED
Minimum 2 years of work experience in customer service, account management, sales or relative experience.
Work experience in printing, manufacturing, or technical company preferred.
Servant mentality, positive attitude.
Excellent communication skills (Both Verbal and Written)
Ability to manage multiple priorities.
Able to review and check own work for errors.
Good decision-making skills when analyzing information.
Excellent computer skills including all Microsoft Office products.
Work with limited supervision takes the initiative to assist others.
At ALG, we believe that Teamwork, Commitment, and Excellence are the foundation of our success.
Join us and be part of a team where your contributions truly make a difference.
Salary Description Start @ $16/hr and upwards depending on experience
Ford Certified Service Writer
Customer Service Associate Job In Sylacauga, AL
Job Summary: We are looking for a Ford Certified Service Writer to join our team! The right candidate will have a minimum of 2 years experience writing Ford service. Must have a valid driver's license with a good driving record. Candidate must have a history of great customer service including high CSI numbers. Must provide numbers showing your sales history. Experienced in dispatching repairs order and promptly calling customer and getting the vehicle out of the shop. Must have experience using Ford cost cap system, looking up warranty codes and ensuring that technicians are claiming the proper codes when performing the warranty operations, a must to make sure technicians are clocking in/out for their warranty time. Must be familiar with the Dealertrack DMS system. Benefits
Competitive pay
Medical, dental, and vision insurance
Life insurance
401k
PTO
Employee discounts
Career growth opportunities
Responsibilities
Meet with customers and determine their needs for repair and/or service of their vehicle issues
Increase customer satisfaction by building customer relations
Maintain the company’s standards for ethical business practices, professional image, orderliness, customer service, and good employee and community relations
Monitor the progress of each vehicle throughout the day, and update customers frequently
Increase profitability by maximizing sales & executing retail promotions
Oversee technicians working on customers’ vehicles, including their time management/efficiency, parts ordering, job completion times
Oversee and participate in quality control
Participate in the development and documentation of standard operating procedures as appropriate
Qualifications
High school diploma or equivalent
Valid commercial driver’s license & clean driving record
Accredited training in service advisor skills, customer satisfaction, and quality control
Automotive service advisor experience
Ability to read, write and speak English fluently
Ability to concentrate and accomplish tasks despite interruptions
Multitasking skills
Proficient use of computers/business machines
About Us: Headquartered in Birmingham, Alabama, Serra Automotive Group is one of the Top 150 automotive dealer groups in the nation. We are proud to represent the world's best automotive brands through our locations across Central Alabama and Michigan. Our mission is to provide everyone with a better automotive buying and ownership experience, and we are always looking for the right team members to help us make that possible! We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Customer Service Representative
Customer Service Associate Job 39 miles from Sylacauga
The Customer Service Representative will serve as an ISR (Inside Sales Representative) and will establish relationships, maintain contact, and increase sales and sales opportunities with Compact Construction Equipment (CCE), small to medium-sized customers and prospects, in an assigned territory. This individual will be the primary contact for potential new retail customers that contact the CAT dealer by phone, electronically (website request) or in person (walk-in). The CSR will also be responsible for growing parts and service sales, via phone calls, in an assigned territory. The CSR is responsible for presenting CAT dealer's product offering and value proposition to retail customers with the objective of gaining customer orders for equipment / work tools / product support products. Spanish/English bilingual fluency is a plus.
Maximize product support (parts & service) sales within an assigned territory
Quote/Sell Compact Construction Equipment machines and attachments for walk-in customers
Maintain minimum call cycle of 15 product support customer calls per day
Qualify prospects and develop leads for outside sales representatives
Maintain accurate customer data records and customer equipment population
Assist in collection of past due invoices
Establish and maintain personal working relationships with customers and coworkers
Inform customers on marketing promotions for sales and product support
Organize equipment display
Collaborate with dealer marketing personnel to ensure adequate promotional signage, materials, etc. are visible, and current and in good condition
Collaborate with yard personnel to ensure display machines / work tools are positioned correctly and display area is organized and clean
Collaborate with Inventory Manager to ensure correct machines / work tools are on display - machines are clean including adequate quantities and variety of display models
Ensure all display machines / work tools are visibly priced including any promotional pricing / offers
Ensure all display signage is accurate and visibly and in acceptable condition
Customer Service Representative
Customer Service Associate Job 36 miles from Sylacauga
Alabama Professional Services is a family-owned home improvement and maintenance company that serves the state of Alabama. We opened our doors in 1977 with the mission to provide safe and precise solutions to the majority of homeowner needs. At APS, our purpose is to provide remarkable experiences for our customers and your role in that is crucial. We want to provide you with a workplace where you are appreciated, rewarded, and given opportunities to excel in your career.
Alabama Professional Services is taking applications for a Customer Service Representative. By joining our APS, Inc. you will be supported by 40+ years of industry experience and will serve a key role in providing excellent customer service to customers across the state of Alabama. If you pride yourself in providing exceptional customer service and want to be valued for what you bring to the team, apply today!
Responsibilities:
Answer inbound customer service calls
Provide tactical support to other departments of the company
Facilitate collection calls daily for past due accounts
Schedule free service estimates
Follow up with customers on various needs
Keep customer records and database current
Precise data entry
Communicate with customers to ensure their satisfaction with our work
Provide customers with a remarkable experience
Please note that these qualifications are tailored for an entry-level Customer Service Representative position focused on scheduling appointments and office based tasks. Adjustments may be needed based on specific company requirements and industry standards.
Qualifications:
No experience necessary- we will teach you everything you need to know on-site!
A customer-centric approach with the ability to address inquiries, concerns, and issues in a courteous and helpful manner
Exceptional telephone and interpersonal skills
Keen eye for accuracy when reviewing dates, payments, and scheduling information
Enthusiastic, proactive attitude with a willingness to take ownership of responsibilities
Proficiency in computer programs and apps
A desire to grow within the role and potentially take on additional responsibilities as experience is gained
High school diploma or equivalent
Must be able to pass a comprehensive background and drug screen
Benefits:
Comprehensive benefits package including medical, dental, vision, and life insurance
Potential for incentive-based compensation
401(k) plans
A trusting, respectful, and upbeat culture
The best tools, materials, and training to ensure your success
Opportunities for professional growth and development
The above description covers the principal duties and responsibilities of the job. The description shall not, however, be construed as a complete listing of all miscellaneous, incidental, or similar duties which may be required from day-to-day. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Our company is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, marital status, or any other characteristic protected by law. If you pride yourself in your work ethic and want an employer who will value your hard work, apply today to join our team.
Customer Service Rep(05835) - 383 James Payton Blvd
Customer Service Associate Job In Sylacauga, AL
You got game? You got spring in your step? You want the best job in the world? And a schedule that works with you, not against you? That's right, we live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours of the day and night. You'll have plenty of time left over for school, hanging with your friends, or whatever. Sound good? Even if you just need a second job for some extra cash, you've found the right place!
Duties & Responsibilities:
We are looking for Customer Service Representatives with pep, personality and people skills. Customer Service Representatives are responsible for greeting customers, answering phones, providing world-class customer service and executing fast and accurate pizza making skills.
Your job responsibilities would include (but are not limited to):
• Greeting customers and taking orders with a smile (yes, you even have to smile when you answer the phone)!
• Operating the cash register and collecting payment from customers.
• Making fast, accurate and consistent products while complying with all portion sizes, recipes and baking procedures.
• Maintaining cleanliness of the restaurant from the first thing the customer sees all the way to the back of the store.
• Maintain a professional appearance at all times in compliance within the Domino's Pizza Grooming Standards.
• Other duties as assigned.
What are we looking for?
The good news is we can teach you how to answer the phone and make a perfect pizza. But here are a few skills you should have to be a successful Customer Service Representative:
• Happy customers keep us in business. You've to be a fun and friendly person, who is comfortable talking to strangers.
• The team is what makes working in our store fun. You have to be a team player who is on time every day with a great attitude!
• Our stores are open 365 days a week. Yes, that's right even on the weekends and the holidays; that's when we are busiest! While you're schedule is pretty flexible, you have to be willing to work when the team needs you the most.
• You have to be at least 18 years old.
We're growing so fast, it's hard to keep up, and that means Domino's has lots of ways for you to grow (if that's what you want), perhaps to management, perhaps beyond. Whether it's just your hobby, main-gig, or supplemental job, drop us a line. We are sure to have just the thing for you!
Additional Information
All your information will be kept confidential according to EEO guidelines.
Support Center Operator
Customer Service Associate Job 39 miles from Sylacauga
Duration: 12+ Months (Contract) Job Responsibilities Day-to-day monitoring of the primary SCADA and ancillary systems for health and availability. Front-line problem resolution and coordination of repairs with Department Personnel and/or other company personnel.
Notification to key customers for the coordination of system outages and events that may impact other critical systems.
Provide input to the Team Lead and Supervisor on continual process improvement and customer feedback.
Thoroughly track and document cases to completion with the help of Department personnel.
Adhere to all Electronic and Physical access policies.
Knowledge, Skills & Abilities
Ability to apply excellent customer service skills.
Ability to meet Critical Infrastructure Protection (CIP), Sarbanes-Oxley and other federal regulatory compliance requirements.
Ability to multitask and prioritize tasks based on criticality and operational impact to the Bulk Power system.
Working knowledge of Windows-based operating systems is preferred.
Working knowledge of AIX or other UNIX-based operating systems is preferred.
Working knowledge of distributed computer networks is a plus.
Ability to work nights, weekends, and holidays as a part of rotating shifts.
Team Member: Service Champion - Urgently Hiring
Customer Service Associate Job 31 miles from Sylacauga
Hiring up to $14 per hour for talented Service Champions! You enjoy serving others with a “Here to Serve” attitude. You enjoy being around people and providing friendly, accurate service to customers, fellow team members and leaders. Key responsibilities include working the restaurant drive-thru, taking and ringing up customer orders, and handling multiple payment methods. You'll also prepare and store food ingredients and beverage orders, check to make sure they're correct, package products, and maintain a clean, safe work and dining environment.
Key Behaviors
- Being friendly and helpful to customers and co-workers
- Meeting customer needs and taking steps to solve food or service issues
- Working well with other team members and accepting coaching from the leadership team
- Having a clean and tidy appearance and good work habits
- Communicating with customers, fellow team members, and leaders in a positive manner