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Waterstone Human Capital (Formerly Spectrum Recruiting Solutions
Customer service associate job in American Fork, UT
CUSTOMERSERVICE LEAD
Reports to: VP Sales & Marketing
Compensation: $55K - $65K
We're a US-based manufacturing company known for blending innovation with heritage in the building materials space. With a strong commitment to quality craftsmanship, sustainability, and American-made products, we serve contractors, distributors, and DIY enthusiasts across the country. Our growing team thrives in a culture of hands-on problem solving, continuous improvement, and pride in what we build - literally.
Your Role:
As the CustomerService Lead, you'll be the primary point of contact for customers across phone, email, and walk-ins in our American Fork showroom. You'll support retail, eCommerce, and commercial clients while partnering closely with sales, operations, and marketing. This role is a great fit for someone who enjoys helping people, communicates clearly, stays organized, and takes ownership of delivering a smooth, consistent customer experience.
What You'll Do:
Serve as the first point of contact for phone, email, and walk-in customers.
Answer product questions and support orders, shipping, returns, and troubleshooting.
Prepare quotes and provide support to retail, eCommerce, and commercial sales teams.
Coordinate with warehouse and logistics on shipments and order issues.
Track and manage customer tickets in HubSpot, RingCentral, and other tools.
Keep the showroom organized, presentable, and customer-ready.
Document customer questions and trends to support training and FAQs.
Contribute to improving processes, the help desk, and customer resources.
What You'll Bring:
Experience in customerservice, reception, inside sales, or a similar role.
Strong organization, follow-through, and attention to detail.
Clear verbal and written communication skills.
Comfort learning building-product basics and explaining them to customers.
Proficiency with email, phone systems, and CRM tools.
A steady, solutions-oriented approach; you stay calm, ask good questions, and support customers and teammates consistently.
Why Join?
You'll be part of a team that builds products with pride and purpose. Our company fosters a culture of trust, humility, and respect - where ideas are welcome, hard work is recognized, and people genuinely care about doing good work together. With American-made values at its core, this is a place where your contributions matter, your impact is visible, and your career can grow.
About Spectrum Recruiting Solutions:
At Spectrum Recruiting Solutions we are a premier, purpose-driven team of professional recruiters dedicated to delivering exceptional talent and achieving long-term results in the industrial engineering and manufacturing industries. Our specialized teams support permanent recruitment efforts across a wide range of sectors, including aerospace, defense, mining, medical devices, life sciences, food and beverage, and general manufacturing throughout the U.S. Guided by a clear vision, strategic insight, and a people-first approach, we are redefining the future of talent acquisition. With deep industry expertise and a steadfast commitment to authentic human connection, we provide tailored solutions that align top-tier talent with innovative, forward-thinking organizations.
$55k-65k yearly 1d ago
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French and English Bilingual Customer Support Agent
Stampin Up Inc. 3.7
Customer service associate job in Riverton, UT
Be Part of What's Next
Stampin' Up! is in an exciting season of transformation-and we're looking for people who are energized by change, not intimidated by it. If you're a positive problem-solver with a people-first mindset, an empathetic nature, and the courage to lean into growth, you might be exactly who we're looking for.
Between supporting our global sales force (our beloved “demonstrators”) and creating the world's best stamps, ink, and paper, we believe in showing up for people-our customers and each other-while building what's next together.
Sound like your kind of challenge? Keep reading.
Why You'll Love It Here
Wicked-awesome benefits package (seriously, compare it)
Friday dress code every day (hello, jeans)
Extreme crafting experiences (optional, but fun!)
Generous paid time off (work/life balance matters
Tuition assistance & 401(k) with company match
Our Contact Center, Reimagined
No cold calling. No sales quotas. No weekends.
Just meaningful conversations, real problem-solving, and the space to focus on what matters most-delivering exceptional service while maintaining a healthy work/life balance.
What You'll Do
Live our core values: caring about people first, acting with courage, bettering our best, and owning it
Create positive, empowering experiences in every interaction
Resolve demonstrator concerns with empathy, integrity, and accountability
Provide friendly, professional support on inbound contacts while meeting productivity and quality standard
Stay knowledgeable on products, promotions, events, and the Demonstrator Compensation Plan
Jump in to support special projects and company initiatives as we continue to evolve
Shifts Available
We're hiring for closing shift:
Full-Time:
10:30am-7:00pm (two 15-minute breaks + 30-minute lunch)
What You Bring
High school diploma or equivalent
Comfort with technology (computers, software, phone systems)
Strong verbal and written communication skills with fluency in both English and French
Ability to sit for extended periods
Previous call center or customerservice experience preferred
A positive attitude, adaptability, and a genuine desire to help others
Pay: $18.75/hour
Apply today and be part of a team building the future together.
Requirements:
$18.8 hourly 19d ago
Customer Service Clerk
R+L Carriers 4.3
Customer service associate job in Salt Lake City, UT
CustomerService Representative, Starting at $19.81 hr
Full-Time, Monday - Friday
Earn 1 week of vacation after 90 days
of employment and enjoy an excellent benefits package that includes our very own employee resorts
Click her to learn more about our employee resorts
R+L Carriers is seeking a CustomerService Representative to work at our Salt Lake City, UTService Center. The CSR is responsible for maintaining a positive relationship with customers and to assist customers and other R & L employees in tracking and monitoring freight movement. Our CSR's use customer retention techniques to ensure customers feel valued and listened to, to resolve their issues, and promote company goals and objectives. This includes daily freight tracing with customers, assisting other terminals in freight related issues, and performing other related duties as assigned.
R+L Carriers - Women in Trucking
Company Culture
Requirements:
Strong communication/telephone skills
Able to work in a fast-paced environment
Strong critical thinking skills
Ability to deal with potentially stressful situations
General office and customerservice experience
Basic knowledge or Windows, Outlook and other Microsoft products
Ability to type 30+ WPM
Preferred:
2+ years of experience as a clerk or similar role in a fast pace environment
Freight logistics experience
Benefits: R+L Carriers offers an excellent compensation and comprehensive benefits package that includes Medical/Dental/Vision Insurance, 401(k) Retirement Plan with company matching contributions, Paid Vacation & Holidays, and vacation lodging at our exclusive employee resorts in Daytona Beach, FL, Big Bear Lake, CA, Pigeon Forge, TN, and Ocean Isle Beach, NC.
About Us: R+L Carriers is a family owned, privately held transportation company founded in 1965. Our business caters to the transportation and distribution industry and is designed to provide customers with superior service through efficient administration and innovative thinking. The Company prides itself in treating our employees and customers with respect and honesty. We believe each employee contributes directly to the Company's growth and success. There are many other transportation companies capable of picking up and delivering freight. However, we believed our customers select us because of the efforts of our employees.
R+L Carriers Shared Services, LLC (“R+L Carriers”) and its subsidiary companies will provide equal employment opportunities to all applicants without regard to an applicant's race, color, religion, sex, sexual orientation, gender, gender identity or expression, genetic information, national origin, age, veteran status, disability, or any other status protected by federal or state law. R+L Carriers will provide reasonable accommodations to allow an applicant to participate in the hiring process (e.g., accommodations for a test or job interview) if so requested. When completing this application, you may exclude information that would disclose or otherwise reference your race, religion, age, sex, genetic, veteran status, disability or any other status protected by federal or state law. This application is considered current for ninety (90) days only. At the end of this period, if you are still interested in employment, it will be necessary for you to reapply by completing a new application.
$19.8 hourly Auto-Apply 23h ago
Customer Experience Coordinator
Odyssey House Inc. 4.1
Customer service associate job in Salt Lake City, UT
Job DescriptionDescription:
Odyssey House is looking for a Full Time Customer Experience Coordinator to join our Admissions Team!
Summary: Odyssey House's Mission is "Empowering people to heal and build better lives." We are dedicated to helping individuals and families reclaim their lives through effective substance abuse treatment, prevention, and mental health services. Our programs address education, job skills, healthcare, sober housing, behavioral management, and aftercare support to ensure lifelong success. We are proud to be the largest treatment provider in Utah, with the most innovative programs available. ‘We Are Recovery,' and we mean it with all our hearts.
Location: Salt Lake City Admissions Office
Compensation: $40,000 salary
Schedule: Monday - Friday
Full-Time Benefits Include:
$9,000/year tuition eligibility
Paid continuing education/training opportunities
Monthly incentives and awards
Casual dress and atmosphere
Health insurance: medical, dental, vision, FSA, long & short-term disability
Competitive 403b Match after 1 year
Accrue up to 34 paid days off annually
Wellness perk: convert ½ of unused sick time to vacation at year-end
Sabbatical program after 5 years of service (we pay you to take a vacation!)
On-demand pay - access earned wages early (conditions apply)
Extra time off & gift packages for employees after 90 days
24/7 Employee Assistance Program (EAP) for mental health and more
Position Summary: The Customer Experience Coordinator plays a critical role in supporting Odyssey House's admissions experience, client feedback systems, and Junior Executive (JETS) engagement. Reporting to the Chief Experience Officer (CXO), this role helps shape both the individual client experience and broader strategic insight across the agency. The Coordinator bridges daily client support and systems-level feedback by organizing input from multiple stakeholders and co-leading initiatives that promote a trauma-informed, collaborative culture. This role supports de-escalation in admissions, manages LACA tracking, handles feedback collection logistics, co-facilitates internal culture-building efforts, and helps document and analyze experience trends. Additionally, the Coordinator oversees or assists with internal programming such as JETS, suggestion boxes, town halls, and podcast content-all with a focus on clarity, collaboration, and connection
Client Support & Admissions Engagement Key Duties:
Monitor LACA data for trends and bring forward recurring themes for review
Support care planning for clients deemed non-readmittable
Assist with de-escalation of clients in admissions or pre-enrollment crisis
Provide backup to the call team, particularly with youth referrals or partner engagement Support touring, onboarding, and orienting staff with client experience insight
Cadence:
Daily: LACA monitoring, admissions support, crisis de-escalation
Weekly: Core Team follow-up, staff tours, call team backup
Monthly: Readmission flag review and admission trend reporting
Client Feedback Collection & Analysis Key Duties:
Manage and organize suggestion boxes and feedback collection systems
Coordinate execution of survey efforts
Organize and store client feedback in accessible formats for CXO and leadership
Analyze collected data for trends and opportunities
Support development of reports, presentations, and solutions from insights KPIs:
Suggestion Box Audit Rate: 100% collection monthly from all programs
Survey Participation: Minimum 50% response rate from each program quarterly
KPIs:
Suggestion Box Audit Rate: 100% collection monthly from all programs
Survey Participation: Minimum 50% response rate from each program quarterly
Cadence:
Monthly: Suggestion box reviews, trend documentation
Quarterly: Survey administration, analysis, and strategy sessions
JETS Program & Departmental Collaboration Key Duties:
Coordinate the Junior Executive Team (JETS) program alongside the CXO
Plan and support mentoring sessions, team branding, and culture-building efforts
Assist in documenting collaboration outcomes, wins, and follow-ups
Co-host the agency podcast and elevate staff and client voices
Promote cross-departmental connection.
Cadence:
Weekly: JETS meetings, podcast prep, touring coordination
Monthly: Core team participation, suggestion box management
Quarterly: Program survey launch and analysis, JETS impact review
Requirements:
Qualifications:
Strong analytical skills with the ability to interpret data and draw actionable insights.
Excellent organizational and project management skills.
Proficiency in data analysis tools and software.
Strong communication and presentation skills.
Ability to work collaboratively with cross-functional teams.
Prior experience in customer experience management or related roles is a plus.
Willingness to travel as required for alumni engagement events and program management.
Valid driver's license and reliable transportation (if required for inter-campus coordination)
Ability to pass a background check per Utah DHHS regulations
Employment offers are contingent upon successful completion of required pre-employment screenings, which may include background checks, fingerprinting, applicable sex offender registry screenings for Adult Residential roles, and other position-related verifications. Roles requiring driving are subject to a Motor Vehicle Record (MVR) review and valid Utah driver's license.
All employees of Odyssey House are required to adhere to: Odyssey House mission, philosophy, and scope of service; Division of Human Services Code of Conduct and all other relevant service contract requirement standards; ensuring a safe environment for all clients and staff; providing exemplary customerservice to both internal and external customers; fostering a positive work environment; ensuring high-quality client care within the scope of the assigned position.
Each employee is expected to clearly understand roles and responsibilities regarding the following: Specific job positions, time management, personnel file requirements, client record system, incident reporting, mandatory training requirements, maintaining proper client boundaries, and individual rights of clients and staff.
Physical Demands of the Job: Ability to lift up to 15 lbs., drive (or adequate alternate transportation), sit for prolonged periods, and perform light to moderate physical activity at times.
EEOC Statement: Odyssey House is an equal-opportunity employer. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
$40k yearly 12d ago
Customer Service Associate
Rocket Express 4.1
Customer service associate job in South Jordan, UT
Job DescriptionDo you love interacting with people? Are you enthusiastic about helping others? If so our, full-time CustomerServiceAssociate at Rocket Express located at 11399 S Redwood Rd, South Jordan, UT, is the perfect position for you!
You will bring joy to people's journeys by creating a positive and light-hearted atmosphere where people love to clean their cars. In this customer-focused setting, you will have the opportunity to make a significant impact while earning rewards for outstanding performance!
Pay: $16 / hour + Commission Pay!
Rewards for YOU:
Competitive Hourly Pay
Incentive/Commission Pay
DailyPay.
Get paid daily!
Flexible Scheduling; Morning & Evening Shifts Available
Tuition Reimbursement
Free
Car Washes
Explore your career path, gain valuable experience, and take control of your earning potential by joining an energetic and positive team dedicated to excellence and lifting each other up to be their best. Warm or cold, rain or shine, you will have fun in a team environment where competitions and friendships keep you motivated!
Bring JOY to YOUR Journey and apply today for our full-time CustomerServiceAssociate position! Responsibilities
Welcome and engage with customers in a warm, friendly manner
Engage customers while selling and promoting our Unlimited Wash Club
Safely and efficiently load every vehicle with clear hand signals and a smile
Strive for customer satisfaction by ensuring a thorough and enjoyable wash for all guests
Maintain all aspects of the site to ensure it runs beautifully
Required Skills
16 years of age or older
Positive attitude
Ability to work flexible hours including weekends and holidays
$16 hourly 16d ago
Customer Retention Specialist
AAPC
Customer service associate job in Salt Lake City, UT
This is a Hybrid role based in UT Are you a proactive, customer-focused professional who thrives in a goal-driven environment? As a Member Retention Specialist, you will play a critical role in helping retain members, reduce churn, and strengthen long-term relationships. This role partners closely with the Retention Manager to execute renewal outreach, deliver exceptional service, and identify opportunities to expand member value.
Responsibilities
Execute outbound and inbound renewal outreach across multiple channels (phone, email, text)
Deliver outstanding customerservice while resolving concerns that may impact retention
Identify and surface upsell and upgrade opportunities during renewal conversations
Generate qualified leads and warm handoffs to Sales teams
Maintain accurate activity, notes, and pipeline updates within CRM systems
Support retention campaigns, communication schedules, and outreach initiatives
Meet or exceed individual renewal, retention, and activity goals
Collaborate with the Retention Manager and cross-functional teams to improve member experience and outcomes
Actively participate in coaching, training, and performance feedback sessions
Qualifications
Self-motivated with the ability to manage daily outreach and follow-up independently
Associate's degree or equivalent professional experience
Energetic, optimistic, and resilient in a goal-oriented environment
Prior experience in outbound calling, renewals, retention, customer engagement or account resolution roles
Strong prioritization and time-management skills
Demonstrated ability to deliver excellent customerservice and build rapport
Comfortable using CRM and call systems (Salesforce, CallFire, in Contact, or similar tools)
Technically proficient with the ability to learn new systems quickly
Clear, professional phone and written communication skills
Open to feedback, coaching, and continuous improvement
What we offer:
Base pay + incentive potential
Fun and diverse team environment
Hybrid in-office/WFH schedule
Comprehensive benefits package including medical, dental and vision insurance
Health Savings Account
Generous PTO and Holiday Pay
401(k) retirement plan and company match
Who we are:
AAPC (************* is the nation's largest and fastest-growing training, certification, and solutions association in healthcare, supporting more than 200,000 members.
AAPC Values:
DRIVEN | Self-starts and stays highly motivated to achieve ambitious goals. Shares contagious energy and enthusiasm liberally. Takes initiative without always being directed. Demonstrates confidence in decision-making and effectively balances autonomy and authority with accountability.
HUMBLE | Learns, adapts, and improves relentlessly. Seeks feedback without insecurity and implements coaching. Recognizes others' contributions gratefully. Approaches work and relationships with an abundance mentality. Places the needs of others above self.
TRANSPARENT| Integrity-centered, honest, truthful, and trustworthy in all aspects of work. Keeps commitments to external and internal parties. Holds self strictly accountable, valuing the trust placed in them by others.
SUPPORTIVE | Empowers and uplifts others. Listens actively and responds with empathy and understanding. Prioritizes well-being and growth of team members and customers ahead of own interest. Faces challenges together, believing in collective strength and unity.
INNOVATIVE | Entrepreneurial spirit with a scrappy mentality. Dreams big, sees opportunity, pursues full potential, and finds ways to accomplish the impossible. Rolls up sleeves and does real work. Works quickly, intelligently, and flexibly.
AAPC is an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, disability, religion, national origin or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above listed items.
We are an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, disability, religion, national origin, or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above-listed items.
$32k-41k yearly est. Auto-Apply 10d ago
Customer Support Representative
The Grace Company 3.9
Customer service associate job in West Jordan, UT
Job Description
Since creating our first quilting frame, The Grace Company has been dedicated to connecting people with their passions through innovative solutions. We are a company focused on enriching lives, and we find joy in seeing our customers' crafts enrich the lives of others. Our goal is to make quilting and crafting more accessible to a wider community. From product design to customerservice, we are committed to providing the best possible experience.
Position Overview:
Are you a problem-solver with a passion for helping people? As a Customer Support Representative, you will be the friendly and knowledgeable voice of The Grace Company. You'll be responsible for responding to inbound calls from our valued customers, providing support for our range of products, including quilting frames, machines, software, and accessories. This role is perfect for someone with a technical aptitude who enjoys troubleshooting and is comfortable learning new software applications.
What You'll Do:
Professionally handle inbound customer calls with a polite and clear communication style.
Become a product expert by gaining a deep understanding of our quilting frames, machines, and software.
Utilize your troubleshooting skills to diagnose and resolve customer issues effectively.
Clearly communicate technical solutions to customers with varying levels of technical expertise.
Document customer interactions and solutions accurately.
What You'll Bring:
A minimum of one year of experience in a customerservice role.
Excellent verbal and written communication skills.
Strong troubleshooting and problem-solving abilities.
Proficiency with Microsoft products.
A comfort and willingness to learn new software applications.
A positive attitude and a commitment to providing exceptional customerservice.
Why You'll Love Working Here:
Great Work Environment: Join a friendly and supportive team.
Competitive Pay: Starting at $18.00 per hour.
Time Off: We offer paid holidays and vacation after a minimal employment period, plus a personal-time accrual program.
Convenient Location: Our office is conveniently located on Redwood Road in West Jordan.
Job Posted by ApplicantPro
$18 hourly 10d ago
Airport Customer Service Agent (NK Part Time)
GAT 3.8
Customer service associate job in Salt Lake City, UT
As a customerservice agent you are the first impression of a passengers airport experience. CustomerService positions encompass checking in and ticketing passengers, escorting passengers to and from aircraft, and resolving customer complaints. Proficient use of a computer is needed as well as EXCELLENT customer assistance to passengers. This position requires working in a fast paced environment with time constraints to meet published departure goals. A professional and positive image must be consistently displayed by the employee.
Responsibilities:
Able to greet and assist all customers in a prompt, friendly, and courteous manner over the phone and in person.
Must be able to announce both incoming and outbound flights.
Handle credit cards, and personal check transactions with accuracy and properly account for all collections and conduct the appropriate airline close out procedures.
Accept and process checked baggage weighing up to 100 lbs. and placed on conveyor belts.
Agents are also required to operate jetways to place them in position prior to aircraft arrival and lifting, opening, closing, and securing aircraft doors.
Use airline computer systems to provide flight arrival and departure information, ticketing and flight boarding documents, lost or damaged baggage documentation, and cargo tracking information.
Able to stand and work in one location for up to four hours at a time.
You may be responsible for escorting unaccompanied minors and disabled passengers throughout the airport.
Work independently without direct supervision.
Requirements:
Must be at least 18 years of age
Must have a high school diploma, GED, or equivalent work experience, and a high degree of attention to detail.
Ability to read, speak, and understand the English language.
Ability to stand for long periods of time
Must possess good communication skills and a friendly, outgoing personality in person and via telephone.
Possess entry-level computer skills
Occasionally lift bags or items weighing between 50 and 70 pounds
Pass an extensive post offer pre-employment background check, including fingerprinting and a criminal history record check required by federal law
Must be able to work nights, weekends, and holidays
$27k-33k yearly est. 8d ago
Customer Retention Specialist
Kenect 3.8
Customer service associate job in Pleasant Grove, UT
About us Kenect is on a mission to revolutionize customer communication and engagement for businesses across North America. Founded with a deep understanding of the challenges businesses face in connecting with their customers, Kenect helps companies streamline communication, enhance customer satisfaction, and drive growth through its innovative messaging and reputation platform. Trusted by thousands of businesses, our passionate team is committed to building technology that fosters closer connections and helps businesses thrive in a digital-first world.
About this role
We are seeking a highly motivated Customer Success Retention Specialist to join our team. This role is dedicated to reducing customer churn and preserving recurring revenue by actively engaging with customers at risk of cancellation. The ideal candidate is results-driven, thrives in high-volume customer interactions, and is passionate about problem-solving to deliver win-back and retention outcomes.
What you will be doing
Retention & Revenue Protection
Save $65,000 in ARR per month through proactive engagement and retention strategies.
Manage a pipeline of cancellation requests per month, working quickly to identify root causes and address customer concerns.
Make a minimum of 25 outbound dials per day to connect with customers considering cancellation.
Conduct empathetic, solution-oriented conversations to uncover business needs and propose tailored solutions.
Maintain professional, consultative, and persuasive communication across phone, email, and other channels.
Diagnose drivers of churn such as product gaps, pricing, or service dissatisfaction.
Collaborate with cross-functional teams (Product, Support, Sales, CS) to escalate feedback and deliver customer solutions.
Track and report on save rates, churn reasons, and revenue impact to leadership.
Maintain accurate records of customer interactions and outcomes in CRM systems.
Follow structured save-playbooks while contributing to process improvement and new retention tactics.
Skills & qualifications
2+ years in Customer Success, Retention, Account Management, or similar customer-facing role.
Proven track record of meeting or exceeding revenue retention or quota goals.
Strong phone presence with excellent negotiation, persuasion, and objection-handling skills.
Comfortable managing high-volume customer queues while delivering quality conversations.
Ability to analyze data and articulate actionable insights to improve customer outcomes.
Proficiency with CRM and customer success platforms (Salesforce)
Our company values we hope you showcase
See it, Solve it, Get it Done
Build, Adapt, Win
Unwavering Customer Obsession
What Kenect offers
Health, Dental, Vision, Life & Disability Insurance
Your birthday is a paid day off
Onsite gym
Breakroom full of snacks and drinks
Convenient location next to freeway entrance/exit
We believe in hiring self-motivated team members who can run alongside us without needing to be “managed” along the way. Yes, we have managers and 1:1s. Yes, we believe in giving open two-way feedback. We also believe in having team members who can run without the daily guidance that some companies prefer.
Kenect is an equal opportunity employer. We are an organization comprised of people of all kinds of backgrounds, and we believe this mix is precisely what makes us strong. All employment decisions at Kenect are based on business needs, job requirements, and individual qualifications without regard to race, color, religion or belief, family or parental status, or any other status protected under federal, state, or local law.
$34k-42k yearly est. Auto-Apply 40d ago
CXC Technician/Customer Experience Technician
Belmar Pharma Solutions
Customer service associate job in North Salt Lake, UT
The Customer Experience Technician is responsible for providing a superior customer experience to customers and a supportive environment for the best patient care. In addition, the CX Technician will be responsible for handling high volume phone calls and data order entry. Your dedication to understanding and meeting customer needs will be essential in upholding our company's commitment to excellence.
RESPONSIBILITIES
Demonstrate a working knowledge of all pharmacy rules and regulations
• Interpret faxes, escripts, verbal, and written prescription orders
• Input all information into the company's dispensing software
• Charge credit cards for orders
• Answer patient/customer phone calls and provide excellent customerservice
• Process refill requests from patients and provider' offices
• Call patients about new prescriptions
• Call providers for refill requests
• Maintain compliance with the Company's patient confidentiality requirements
• Follow all policies and procedures set forth by Company
• Perform other duties as assigned
$29k-62k yearly est. 56d ago
Customer Success Rep C
Simco Electronics 4.1
Customer service associate job in Draper, UT
The Customer Success Representative C (CSR C) serves as a senior team member and a critical driver of exceptional customer experiences. Acting as the primary point of contact for customer inquiries, service requests, and issue resolution, this role ensures high standards of service delivery by coordinating effectively with internal teams to address customer needs promptly, maintaining clear and professional communication, and fostering strong, positive relationships. With a focus on handling valued customers and complex interactions, CSR C demonstrates advanced problem-solving skills, meticulous attention to detail, adaptability, and a steadfast commitment to continuous improvement in service excellence.
Responsibilities and Duties
Customer Relationship Management
* Serve as an enthusiastic ambassador for SIMCO's Mission and Service, ensuring a high level of customer satisfaction.
* Foster strong relationships with valued customers, serving as a reliable and trusted service advisor.
* Serve as the primary point of contact for scheduling, processing, and updating equipment service requests, including calibration and repair services.
* Handle escalated inquiries and complaints with a focus on achieving resolution and maintaining customer satisfaction.
* Proactively identify potential issues and resolve them before escalation.
Communication and Support
* Handle inbound and outbound communication via phone, email, and other platforms, ensuring clarity and professionalism.
* Address and resolve challenging customer inquiries and complaints and provide updates on service status using the designated online system.
* Effectively escalate customer requests to the appropriate internal personnel for swift resolution.
Documentation and Organization
* Accurately document all customer interactions, service requests, and status updates in the appropriate systems.
* Organize and maintain customer records, including shipping forms, field service reports (FSRs), and transfer forms.
* Regularly review and update customer contact information to ensure accuracy.
Reporting and Workflow Management
* Monitor and manage the Delayed Delivery Report (DDR), ensuring all delayed items are addressed and resolved professionally.
* Prepare and present service activity reports to supervisors as required, providing insights into operational efficiency and customer feedback.
Team Collaboration
* Collaborate with internal teams to coordinate service workflows and ensure seamless communication.
* Proactively share customer feedback and insights with the team to improve overall service quality.
* Identify inefficiencies in service workflows and recommend actionable solutions to leadership.
Skills and Competencies
* Proficient in Microsoft Office applications (Word, Excel, Outlook).
* Ability to guide, motivate, and develop team members.
* Expertise in managing and resolving disputes effectively.
* Flexible and creative problem-solving skills and a proactive, customer-focused mindset
* Advanced communication skills with the ability to communicate clearly and effectively across different mediums.
* Ability to evaluate situations thoroughly to identify the best solutions for complex customer issues while anticipating customer needs and taking initiatives to address them proactively.
* Comfort in presenting ideas and solutions to management and stakeholders.
* Exceptional active listening skills and the ability to empathize with customers.
* Time management and multitasking skills to handle multiple requests efficiently.
* Build trust and rapport with both customers and internal teams.
* Positive, solution-focused attitude with a commitment to accountability and self-improvement.
* Friendly, courteous, and professional demeanor that fosters trust and loyalty.
Qualifications
* Associate degree or equivalent experience.
* Minimum of 5 years of relevant customerservice experience required.
* Strong multitasking skills and ability to train and lead team members effectively.
Physical Demands
* Prolonged periods of sitting while working on a computer.
* Occasional standing, bending, and other physical activities to support office or service-related tasks.
* Repetitive hand movements associated with data entry and computer work.
* Ability to lift and move up to 45 lbs. without assistance.
Working Environment
* Work primarily in an office setting, with occasional tasks performed in lab environments or shipping/receiving areas.
* Minimal travel may be required for training or customer support activities
$43k-58k yearly est. 59d ago
Customer Service Advisor
Radius Recycling
Customer service associate job in Salt Lake City, UT
Responsibilities include working as part of a retail sales team to provide best in class customer care. The CustomerService Advisor (CSA) often begins as a Pick-n-Pull Greeter and can work their way up through Part Sales, Parts Specialist and eventually a store Sales Lead through positive work ethics and evaluations. This is a retail sales position that requires a "can do" selling spirit and the ability to work as a team to meet the store's sales goals. The CSA will be present during all peak customer traffic periods which could include weekends, sale days, or any other occasion that would generate high customer flow into the store per the specified store schedule. The CSA will promote sales and service to customers. The CSA is expected to maintain the excellent standards of all Pick-n-Pull policies and procedures, while always being pleasant, respectful, and helpful.
Essential Functions:
* Promote the Pick-n-Pull Safety Culture.
* Be a team player. Work as a member of the team to help the team achieve its goals.
* Maintain a high level of integrity.
* Provide required information to customers as they enter the store. Offer friendly and enthusiastic answers to customer questions.
* Follow loss prevention, risk control, quality assurance, and proper cash handling procedures at all times.
* Work as a team towards housekeeping, janitorial, and other duties as assigned by the task list. This can include cleaning tires, carrying batteries, mopping floors, etc.
* Follow all company policies and procedures.
* Identify when customer interaction requires assistance from management.
* Complete sales training and follow the Pick-n-Pull 5 Step Sales Model. Engage in continuous training and education in all areas of the Pick-n-Pull business.
* Additional duties as assigned.
Qualifications:
* Must work safely at all times.
* Must have good people skills with an outgoing friendly positive attitude.
* Able to work retail hours including overtime, weekends and holidays.
* Must have reliable means of transportation.
* Must be able to read, write, and speak in the English language.
* Bilingual in Spanish a plus, but not required.
* Be proficient in automotive part/product identification and recognize parts and how they relate to our customer receipts.
* Follow company dress code policy, maintaining a well groomed, neat appearance so as to create a favorable impression with customers.
* Previous experience in a retail environment preferred but not required.
Physical Activities Required to Perform Essential Functions:
Standing, lifting, walking, bending, and stretching are required regularly to perform customer care, product relocation and placement, and environmental health and safety functions.
* Manual dexterity to maintain the housekeeping of the facility by mopping, sweeping, etc. In conjunction, but not limited to, assigned task list duties.
* Vision must be sufficient to perform job functions safely as described above.
* Able to work on feet (stand and walk) for assigned work shift.
Job Conditions:
* Exposure on a regular basis to outdoor weather conditions.
* Exposure to occasional noisy conditions and machinery operation.
PLEASE NOTE: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.
All U.S. applicants must be 18 years of age or older and all Canada applicants must be 16 years of age or older.
Radius Recycling participates in e-verify for all U.S. new hires.
An offer of U.S. employment by Radius Recycling or any of its subsidiaries is contingent on the satisfactory completion of a post-offer drug screen and background check.
All new hires must review and sign an Arbitration Agreement. This applies to all U.S. non-union employees.
As an Equal Opportunity Employer, Radius Recycling does not discriminate on the basis of race, religion, color, sex, marital status, disability status, national origin or ancestry, veteran status, age, prior industrial injury, sexual orientation, genetic information, or any other protected status under local, state or federal law.
$27k-34k yearly est. 45d ago
Customer Service Advisor - Migrant Help
Maximus 4.3
Customer service associate job in Salt Lake City, UT
Description & Requirements Be part of something great Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
We are more than just a call centre; we are a vital support line and a compassionate ear for some of the most vulnerable members of our communities, and we are seeking a dedicated CustomerService Advisor to join our team.
This role is perfect for someone who is passionate about providing help to those who need it most. As a CustomerService Advisor in our contact centre, you will play a crucial role in delivering outstanding service to our service users by handling a high volume of calls, emails, and live chats. Partnering with the esteemed charity, Migrant Help, you will provide essential support to Asylum Seekers, making a significant difference in their lives.
This is a UK, Homebased position. You must be living in the United Kingdom, with the correct Right to Work in the UK (British passport/VISA etc.) to be considered for this role. Any applications from outside of the UK will not be considered.
This role will be working late shifts - 5 x 7.5 hour days between 12pm - 10pm Monday-Sunday and will include weekends and bank holidays on a rota basis, so it could be a Saturday or a Sunday but on occasions you may work both days. The shifts will be a mixture of these hours and a rota will be provided in advance.
12pm - 8pm
1pm - 9pm
2pm - 10pm
1. Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary.
2. Identify and address safeguarding concerns promptly and effectively.
3. Meet customerservice standards and performance goals.
4. Respond to difficult and sensitive cases with empathy, patience, and resilience.
5. Deliver information services across multiple channels (telephone, online, email, and live chat).
6. Resolve service user issues proactively, calmly, and professionally.
7. Offer guidance, tailored recommendations, and signposting to Service Users.
8. Follow established processes and adjust to evolving procedures.
9. Manage confidential information with strict adherence to data protection standards.
10. Proactively seek and address feedback to drive continuous improvement in role.
Qualifications & Experience
• Experience performing under pressure and handling demanding situations whilst staying calm and patient.
• Experience maintaining high levels of accuracy and attention to detail in all tasks.
• Experience collaborating with diverse teams to achieve common goals.
• Ability to solve complex problems and deliver solutions in a timely manner.
• Experience managing multiple tasks efficiently, ensuring deadlines are met and quality is maintained.
• Ability to resolve conflict, ensuring a positive outcome.
• Ability to work independently, demonstrating initiative and good decision-making skills.
• Strong written English skills to accurately input and record service user information.
Desirable
• Experience working with service users with additional needs and adapting to unique requirements.
• Awareness of mental health issues and a passion for further learning and development in this area.
Individual Competencies
• Ability to maintain composure and effectiveness in challenging and sometimes distressing situations, being able to regain stability following setbacks.
• Ability to listen and engage with service users, understanding their needs and replying appropriately.
• Ability to show empathy towards other's experiences and emotions.
• Clear, effective and engaging communication skills with service users.
• A positive approach to fostering an encouraging environment for colleagues and service users.
• Proficient using a variety of digital software applications, and openness to learning new technologies.
• Ability to prioritise time and tasks to meet deadlines and achieve objectives.
• An open approach to embracing diverse perspectives and adapting to new ideas and ways of working.
• Ability to adapt to changing environments and needs, being flexible and resilient in situations.
• Ability to demonstrate the Maximus Values by showcasing integrity, taking accountability for actions and decisions, and upholding high ethical standards.
Desirable
• Possess cultural awareness, with the ability to respect and interact with people from diverse backgrounds.
EEO Statement
Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.
We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. YourGuaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.
Minimum Salary
£
25,185.00
Maximum Salary
£
25,185.00
$27k-32k yearly est. 4d ago
Retail Deposits Servicing Call Center Specialist
Us Tech Solutions 4.4
Customer service associate job in Salt Lake City, UT
**Call Center Specialist - Retail Deposits Servicing** **Salt Lake City, UT** **6 months Contract** **Role:** + Responsible for providing quality customerservice and accurate information about depositor accounts, programs, policies and processes. + Answer inquiries from customer, potential customers, financial and institutions, business partners, internal customers and others.
+ Process telephone requests for account information and application processing and communicate results to the customer.
+ Maintain knowledge of comparable and competitor products.
+ Respond to email and written inquiries.
+ Responsible for the maintenance of existing accounts.
+ Must research, analyze, verify, reconcile and perform appropriate account actions in a timely manner in accordance with established servicing guidelines.
+ Individuals in these positions may be focused on one or more of these activities: Financial Adjustments, Status Adjustments, Account Maintenance and Customer Communications.
**Responsibilities:**
+ CustomerService
+ Answers incoming calls
+ Reports Conditions affecting customer satisfaction
+ Performs timely and accurate follow up on account inquiries
+ Provides accurate information on deposit products offered
+ Demonstrates strong problem resolution skills
+ Solid organization and communication skills with a strong attention to detail
+ Escalates reports of exceptional service and complaints
+ Training and Development
+ Completes core corporate training and develop solid knowledge of systems
+ Self-motivation to consistently improve knowledge to advance service capabilities
+ Maintains knowledge of all Retail Servicing policies and procedures
+ Keeps all training documentation organized and remain aware of new information
+ Operates within compliance policies and procedures
+ Processing
+ Account analysis
+ Performs manual research of accounts
+ Records comments clearly
+ Processes and updates deposit applications on system
+ Makes outgoing calls to provide information and clarify questions
+ Ensures updates to the database are complete and accurate
+ Proficient in all systems necessary to provide effective customerservice
+ Other Job Functions
+ Other duties as assigned
+ Assist in other business areas as needed
+ Accurately track all work completed
+ Individual/Time Management
+ Meet or exceed department standards for productivity and quality
+ Demonstrate flexibility and team-oriented attitude to support the business (overtime, travel, etc.)
+ Identify system issues and process improvements
**Experience Required**
+ Some banking experience or a customerservice background
+ Excellent knowledge of multiple business area processes and procedures
+ Excellent knowledge of applicable department systems
+ Demonstrated ability to manage multiple priorities in a time-sensitive environment
+ Ability to maintain composure and professionalism while troubleshooting and resolving complex customer issues.
+ Familiarity with Microsoft applications with emphasis on Word/Excel
+ Excellent oral/written communication skills
+ Excellent data entry skills
+ Proven ability to consistently meet individual/team/department goals
+ Has developed specialized skills or is multi-skilled through job-related training
+ Takes a broad perspective to problems and identifies new, less obvious solutions
+ Completes work with a limited degree of supervision
+ Proven ability to meet strict attendance guidelines
**Education:**
High School Diploma or Equivalent
**About US Tech Solutions:**
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit *********************** (*********************************** .
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
$28k-33k yearly est. 11d ago
Captain - Customer Service
Daveandbusters
Customer service associate job in Salt Lake City, UT
Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome!
Dave & Buster's offers an attractive benefits package for many positions, including medical, dental, vision, 401K, FREE GAMES and more.
POSITION SNAPSHOT: Our Captain position ensures Guests' initial impressions with Dave & Buster's are positive and welcoming. The Captain's position requires a strong communicator who will guide our Guests through their Midway, retail, game rental and dining experiences. Our Captains also act as an initial point of contact in the enforcement of house policies and maintaining the safety and security of the unit.
NITTY GRITTY DETAILS:
Delivers an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun.
Acts as an initial point of contact in matters concerning safety and security in all areas: front door, Viewpoints, Midway, bar areas, kitchen and back of house areas, dining areas, private event rooms and restrooms.
Acts as ambassador to the building, assisting Guests with all requests and answers questions as needed.
Greets Guests with a positive attitude and enthusiasm while performing multiple job functions. Smiles and greets Guests upon entering.
Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action.
Provides timely and accurate service while managing wait times and communicating information as needed to Guests, Team Members and Managers.
Competently diffuses difficult Guest situations while protecting the integrity and safety of our staff, building and house policies.
Assists with the maintenance and upkeep of the Viewpoint and Midway areas.
Assists in the cleanliness and organization of the rental equipment. Ensures all billiard supplies are stocked, properly cleaned and maintained to maximize costs and decrease loss.
Checks for restocking of necessary supplies. Brings all areas up to standard.
Assists in the rental of Billiards and Shuffleboards, maintaining and resetting the area after each use.
Assists with the set up and break down of special events functions as directed by management.
Provides game assistance by promptly notifying Support Technicians or Management as needed.
Assists and directs Guests to Kiosk areas and answer questions as needed.
Ensures that our Guests adhere to house policies as outlined and informs management of any issues.
Bids farewell to Guests leaving. Ensures everything was satisfactory and invites Guests to return.
Assists other Team Members as needed or as business dictates.
Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness.
Is dressed in accordance with dress guidelines, looking neat, clean and professional at all times.
Must demonstrate ability to read and communicate in English.
Must be at least 18 years of age.
RequirementsSTUFF OUR ATTORNEYS MAKE US WRITE:
The physical demands described here are representative of those that must be met by a Team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team member will regularly be required to:
Work days, nights, and/or weekends as required.
Work in environments with both hot and cold temperatures such as freezers and around cooking equipment.
Work in noisy, fast paced environment with distracting conditions.
Read and write handwritten notes.
Lift and carry up to 30 pounds.
Move about facility and stand for long periods of time.
Walk or stand 100% of shift.
Reach, bend, stoop, mop, sweep and wipe frequently.
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position.
As an equal opportunity employer, Dave & Buster's is dedicated to our policy of nondiscrimination in all aspects of employment, and we comply with all Federal, State and Local laws regarding nondiscrimination.
Dave and Buster's is proud to be an E-Verify Employer where required by law.
Salary
Compensation is from $7.25 - $14 per hour
Salary Range:
7.25
-
14
We are an equal opportunity employer and participate in E-Verify in states where required.
$7.3-14 hourly Auto-Apply 60d+ ago
Customer Sales Representative - Lehi
Fabulous Freddy's
Customer service associate job in Lehi, UT
As a Customer Sales Representative, your primary responsibility is to ensure fabulous customerservice at our gas island. You will promote and attempt to sell our various services, promotions, and discounts to customers while assisting them with fueling their vehicles.
Primary Responsibilities:
- Greet customers with a warm and welcoming attitude, ensuring a fabulous experience.
-Proactively promote and attempt to sell car washes, detail services, and other promotional items.
-Encourage customers to download our app and enroll in our loyalty program.
- Assist customers with fueling their vehicles.
- Process customer transactions for purchases in-store, including collecting payments, dispensing change, and issuing receipts.
- Maintain cleanliness of the fuel island
-Miscellaneous duties as assigned
Benefits:
- Fabulous advancement opportunities.
- Enjoy a casual and fun workplace atmosphere.
- Receive free employee car washes every pay period.
- Access employee discounts on in-store products.
- 401K, health, and dental benefits based on eligibility.
- Earn paid time off based on eligibility.
Job Requirements:
- Ability to stand, walk, stoop, kneel, and crouch as needed during shifts.
- Capable of lifting and moving up to 10 pounds regularly, with occasional heavier lifting.
- Willingness to work outdoors in various weather conditions.
$31k-42k yearly est. 60d+ ago
PT - Customer Service Agent - $17.00
Europcar
Customer service associate job in Salt Lake City, UT
Join Our Team as a Car Return Agent - Be the Face of Our Return Process! Are you passionate about delivering great customerservice and ensuring vehicles are well-maintained? We are looking for a dedicated Car Return Agent to join our team, helping customers finalize their rental experience and ensuring our fleet is in top condition.
Key Responsibilities:
* Greet and assist customers with professionalism and confidence when they return their vehicles.
* Check a high volume of vehicles back into the rental fleet daily.
* Identify and assess any potential new damage on vehicles, compiling necessary documentation for efficient evaluation.
* Contribute to the Quality Control process to ensure fleet damage records are accurate and up-to-date.
* Provide excellent customerservice during all customer interactions, ensuring a smooth and satisfying return process.
* Support other areas of the branch to ensure operations run efficiently and customer experiences are maximized.
* Perform additional duties as requested by management to contribute to the success of the branch.
What We're Looking For:
* Strong attention to detail and ability to assess vehicle condition.
* Excellent communication and customerservice skills.
* Ability to work efficiently in a fast-paced environment.
* Team player with a proactive attitude to assist wherever needed.
Why Join Us?
* Be part of a dynamic and customer-focused team.
* Play a key role in maintaining the quality and condition of our rental fleet.
* Enjoy opportunities for growth and development within the company.
Europcar Mobility Group
Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe. "We help to change the way you move" is what we stand for and brings us together.
We offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 250.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles.
Our brands address differentiated needs, use cases and expectations: Europcar - a global leader of car rental and light commercial vehicle rental, with a premium positioning, Goldcar - a frontrunner at providing low-cost car rental services in Europe, and Fox-Rent-A-Car, one of the main players in the car rental market in the US, with a "value for money" positioning.
Customers' satisfaction is at the heart of the Group's ambition and that of our more than 8,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries.
More info at: *******************************
$23k-30k yearly est. 60d+ ago
Client Success Renewals Specialist
Norstella
Customer service associate job in Salt Lake City, UT
Norstella is a premier and critical global life sciences data and AI solutions provider dedicated to improving patient access to life-saving therapies. Norstella supports pharmaceutical and biotech companies across the full drug development lifecycle - from pipeline to patient. Our mission is simple: to help our clients bring therapies to market faster and more efficiently, ultimately impacting patient lives.
Norstella unites market-leading brands - Citeline, Evaluate, MMIT, Panalgo, Skipta and The Dedham Group and delivers must-have answers and insights, leveraging AI, for critical strategic, clinical, and commercial decision-making. We help our clients:
+ Accelerate the drug development cycle
+ Assess competition and bring the right drugs to market
+ Make data driven commercial and financial decisions
+ Match and recruit patients for clinical trials
+ Identify and address barriers to therapies
Norstella serves most pharmaceutical and biotech companies around the world, along with regulators like the FDA, and payers. By providing critical proprietary data supporting AI-driven workflows, Norstella helps clients make decisions faster and with greater confidence. Norstella's investments in AI are transforming how data is consumed and decisions are made, disrupting inefficient legacy workflows and helping the industry become more efficient, innovative, and responsive to patient needs.
**The Role:**
The Client Success Renewals Specialist works in collaboration with the Client Success Operations Manager and Client Success team members in the overall responsibility for MMIT client contract onboarding, adoption, and renewals with the aim of client retention. The CSR will support the Client Success team in key client success initiatives and tactics essential for clients to realize deep value from an ongoing MMIT partnership. The CSR will leverage their product and contractual knowledge, attention to detail, and highly responsive mindset to deliver on key initiatives aimed at supporting MMIT's clients.
**Responsibilities:**
Renewals Management
- Manage Digital Segment client contract renewals occurring on a yearly or multi year basis
- Responsible to contract terms review/changes, documentation in Salesforce, partnering with client team, and client communication surrounding the renewal through signature
- Partner with and assist Client Success Managers with segment specific contract renewals throughout the renewal cycle
- Document and report to leadership renewal progress throughout the renewal cycle
Client Support and Data Management
- Lead Digital Segment clients through onboarding and adoption of licensed solutions
- Support client with the submission, monitoring, and ensuring resolution of Customer Support and Data Verification tickets
- Escalate urgent client issues using MMIT Client Escalation Pathway
- Collaborate with internal partners to address client questions required for completion of requests
- Prepare standard data extracts from MMIT applications as needed
- Collaborate with Sales Operations to maintain CS dashboards and reports
- Effective collaboration with internal and external stakeholders
Account Planning & Strategy Support
- Generate and summarize client data to support internal account health and planning discussions
- Create client facing engagement reports (utilization metrics, engagement summary, etc.)
- Prepare engagement summary metrics for client meeting and Executive Business Reviews
General Client Success Support
- Collaborate with CSM to prepare content for client deliverables and presentations aligning with the client business portfolio and goal alignment (kick-off meetings, partnership reviews, training presentations, etc.)
- Fill in for CSM on client support inquiries or projects as needed (CSM back-up for out of office, travel, conflict, etc.)
- Review client facing deliverables and configuration settings to ensure alignment with client needs
- Regularly review and maintain client user lists and access to MMIT solutions
- Coordinate maintenance of client application settings and prepare communication to update client (i.e. add or remove drugs from client market baskets)
- Partner with CSM through weekly touchpoints reviewing key account metrics and deliverables
- Provide insight to operational efficiency and process improvements aligned with enhancements to overall process and the customer experience
**Qualifications:**
- 1-3+ years experience in life sciences
- 2-4 years experience in customer support or client management
- Previous experience reviewing legal documents/contracts
- Ability to work independently and drive projects from start to finish in a fast paced environment
- Highly collaborative, team oriented, and comfortable leading cross-functional projects
- Excellent writing and communication skills for both internal and external audiences
- Passion for continual learning and highly motivated
- Strong empathy for customers AND passion for retention and growth
- Analytical and process-oriented mindset
- Highly detailed oriented
- Demonstrated desire for continuous learning and improvement
**Our Guiding Principles for success at Norstella:**
01: Bold, Passionate, and Mission-First
02: Integrity, Truth, and Reality
03: Kindness, Empathy, and Grace
04: Resilience, Mettle, and Perseverance
05: Humility, Gratitude, and Learning
**Benefits:**
- Medical and Prescription Drug Benefits
- Health Savings Accounts (HSA) or Flexible Spending Accounts (FSA)
- Dental & Vision Benefits
- Basic Life and AD&D Benefits
- 401k Retirement Plan with Company Match
- Company Paid Short & Long-Term Disability
- Paid Parental Leave
- Paid Time Off & Company Holidays
_The expected base salary for this position ranges from $70,000 to $90,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered._
_Norstella is an equal opportunity employer. All job applicants will receive equal treatment regardless of race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability or handicap, medical condition, sex (including pregnancy and pregnancy-related conditions), marital or domestic partner status, military or veteran status, gender, gender identity or expression, sexual orientation, genetic information, reproductive health decision making, or any other protected characteristic as established by federal, state, or local law._
_Sometimes the best opportunities are hidden by self-doubt. We disqualify ourselves before we have the opportunity to be considered. Regardless of where you came from, how you identify, or the path that led you here- you are welcome. If you read this job description and feel passion and excitement, we're just as excited about you._
_All legitimate roles with Norstella will be posted on Norstella's job board which is located at norstella.com/careers. If a role is not posted on this job board, a candidate should assume the role is not a legitimate role with Norstella. Norstella is not responsible for an application that may be submitted by or through a third-party and candidates should proceed with extreme caution if a third-party approaches them about an open role with Norstella. Norstella will never ask for anything of value or any type of payment during or as part of any recruitment, interview, or pre-hire onboarding process. If you are aware of or have reason to believe a job posting purportedly for a role with Norstella is fraudulent or otherwise not authorized by Norstella, please contact the Company using the following email address:_ _[email protected]_ _._
Norstella is an equal opportunity employer. All job applicants will receive equal treatment regardless of race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability or handicap, medical condition, sex (including pregnancy and pregnancy-related conditions), marital or domestic partner status, military or veteran status, gender, gender identity or expression, sexual orientation, genetic information, reproductive health decision making, or any other protected characteristic as established by federal, state, or local law.
$28k-42k yearly est. 28d ago
Travel Customer Service
Kim Luxe Travel
Customer service associate job in Uintah, UT
At Kim Luxe Travel, we specialize in creating customized, luxury, and budget-friendly travel experiences for clients around the world. We're passionate about helping travelers turn their dream vacations into reality - and we're growing our team of dedicated professionals who love travel as much as we do.
Position Overview
We're seeking an enthusiastic Travel CustomerService Representative to join our remote team. In this role, you'll assist clients with their travel inquiries, bookings, and post-travel support. The ideal candidate has strong communication skills, a customer-first mindset, and a genuine interest in travel planning.
Key Responsibilities
Provide excellent customerservice via phone, email, and chat.
Assist clients with travel quotes, bookings, payments, and itinerary details.
Answer questions about destinations, accommodations, and travel options.
Communicate professionally with vendors, airlines, and tour operators.
Manage client reservations and resolve any travel-related issues.
Promote travel packages, upgrades, and special deals.
Maintain detailed records of client interactions in the CRM system.
Qualifications
Previous experience in customerservice or the travel industry preferred.
Excellent written and verbal communication skills.
Strong attention to detail and problem-solving abilities.
Ability to multitask in a fast-paced, remote environment.
Familiarity with travel booking systems (preferred but not required).
Passion for travel and helping others plan unforgettable trips.
What We Offer
Remote, flexible work schedule.
Performance bonuses and commission opportunities.
Training and professional development in the travel industry.
Access to exclusive travel discounts and perks.
Supportive, team-oriented work culture.
$28k-33k yearly est. 12d ago
Customer Service Agent - PVU
Winner Aviation
Customer service associate job in Provo, UT
Airline CustomerService Agent Benefits Count! * Free flight benefits via Allegiant Air: Employee + One - flights and bags * Paid, on-the-job training * Immediate Advancement Opportunities The CustomerService Agent performs customerservice activities at the Provo Airport (PVU) station including, but not limited to, ticket counter operations, gate processing, aircraft cleaning, commissary, security, and other customerservices pertaining to on-time performance. The CustomerService Agent must be people oriented and highly motivated with a positive and friendly attitude. The CustomerService Agent will work directly with the Station Management to ensure all processes and procedures are being followed to ensure a safe and on-time operation.
ESSENTIAL DUTIES AND RESPONSIBILITIES
* Promote safety and compliance with all regulatory, company and airline requirements.
* Enforce safety and security measures and monitor safety sensitive zones.
* Check in passengers, process tickets, check baggage, monitor carry-on baggage for size and quantity, and assign seats.
* Provide information on arrival and departure times, boarding procedures, carry-on regulations, and seating arrangements.
* Handle denied boarding situations, solicit volunteers, re-accommodate customers, reacting sensitively and in a timely fashion to all customer requests and concerns.
* Assist customers who need assistance boarding.
* Complete other duties as assigned.
QUALIFICATIONS AND SKILLS
(Reasonable accommodations may be made to enable individuals to perform the essential functions.)
AGE REQUIREMENT
Must be at least 18 years old.
EDUCATION and/or EXPERIENCE
A minimum of a high school diploma or equivalent.
GOVERNMENT AGENCY REQUIREMENTS
Ability to pass a background check, qualify for all TSA security clearance requirements, have a valid driver's license, pass a pre-employment drug screening and random drug tests throughout employment tenure. Must be authorized to work in the United States as defined in the Immigration Reform and Control Act of 1986.
SCHEDULE FLEXIBILITY
Ability and willingness to work a flexible schedule including mornings, nights, weekends, and holidays.
COMMUNICATION SKILLS
Ability to communicate professionally and effectively with station management as well as other employees, vendors, and associate companies.
LANGUAGE SKILLS
Fluency in spoken and written English is required.
COMPUTER SKILLS
Basic computer skills and knowledge of general office equipment.
MATHEMATICAL SKILLS
Ability to apply concepts of basic mathematics and accounting as it pertains to requirements.
TIME MANAGEMENT
Ability to demonstrate strong and efficient time management capabilities.
REASONING ABILITY
Ability to recognize and resolve problems and eliminate threats to the company.
PHYSICAL DEMANDS
To successfully perform the essential functions of this job, the employee is required to demonstrate the ability to:
* Operate all aircraft ground support equipment (per provided training) and push, pull, lift, unload and maneuver heavy luggage and equipment in excess of 70 lbs.
* Sit, stand or walk frequently for long periods of time.
* Use hands and arms to reach, finger, handle, or feel objects, tools, or controls.
* Hear, understand, and distinguish speech and/or other sounds.
* Demonstrate near, far, color, and peripheral vision acuity.
* Verbally express and exchange ideas.
WORK ENVIRONMENT
The work environment will range from typical internal office conditions to external weather consistent with the region in which the airport station is located.
Part time
Hourly
$17.00 per hour
How much does a customer service associate earn in Taylorsville, UT?
The average customer service associate in Taylorsville, UT earns between $21,000 and $36,000 annually. This compares to the national average customer service associate range of $24,000 to $40,000.
Average customer service associate salary in Taylorsville, UT
$28,000
What are the biggest employers of Customer Service Associates in Taylorsville, UT?
The biggest employers of Customer Service Associates in Taylorsville, UT are: