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  • Customer Support Specialist

    Adecco Us, Inc. 4.3company rating

    Customer service associate job in Beaverton, OR

    **Order Manager** As part of a customer-first strategy, the Order Manager plays a critical role as one of the first points of contact for customers. This position directly impacts customer satisfaction, retention, and purchasing decisions. The Order Manager ensures high-quality customer interactions while serving as a key liaison between internal teams and customers. In this role, you will become a subject-matter expert on products, services, and business processes, while ensuring compliance with company policies. Using active listening and problem-solving skills, you will identify customer needs, advocate on their behalf, and help deliver exceptional customer experiences that drive long-term success. **Key Responsibilities** + Serve as a front-line customer contact, delivering exceptional service throughout the order lifecycle + Recommend appropriate products and solutions based on customer needs + Assist with software installation support and parts research + Create accurate quotes and process customer orders efficiently + Proactively track order status and communicate updates or delays to customers + Collaborate with sales, credit, logistics, manufacturing, and supply chain teams to resolve order issues + Manage orders from booking through shipment, including holds management + Execute order management processes in accordance with company policy + Complete export compliance screening as required + Respond promptly to internal and external customer inquiries + Identify and create sales leads through customer interactions + Contribute to continuous process improvement and a positive team culture **Essential Capabilities** + Experience in order management or customer service; motivated by helping customers succeed + Strong customer-first mindset with a desire for continuous learning and improvement + Ability to partner effectively with technical and field sales teams + Proven problem-solving skills and ability to identify process gaps + Experience using ERP systems (Oracle preferred) for quoting and order entry + Experience with CRM systems (Microsoft Dynamics 365 preferred) + Exceptional verbal and written communication skills + Strong organizational skills and attention to detail + Ability to multitask effectively in a fast-paced environment + Flexible and collaborative team player **Work Experience** + 1-2 years of experience in order management, customer service, technical support, or inside sales + Oracle ERP experience preferred + Microsoft Dynamics 365 experience preferred **Education** + Bachelor's degree in Business Administration preferred + High school diploma or equivalent with relevant experience will be considered **Pay Details:** $20.00 to $24.00 per hour Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled Military connected talent encouraged to apply To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to ********************************************** The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: + The California Fair Chance Act + Los Angeles City Fair Chance Ordinance + Los Angeles County Fair Chance Ordinance for Employers + San Francisco Fair Chance Ordinance **Massachusetts Candidates Only:** It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
    $20-24 hourly 8d ago
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  • Sales Associate

    Boot Barn Holdings, Inc. 4.2company rating

    Customer service associate job in Portland, OR

    Foster a service and selling culture; exceed overall expectations to build long-standing customer relationships. Become an expert in our product categories; understand and communicate product knowledge (including features and benefits) to the custome Sales Associate, Sales, Associate, Operations, Retail
    $27k-32k yearly est. 8d ago
  • Customer Service Specialist 1

    Recology 4.5company rating

    Customer service associate job in McMinnville, OR

    The role of Customer Service Specialist: Under close supervision, provides efficient and courteous customer service by telephone and/or personal contact for issues that are routine or straightforward in nature. Essential Responsibilities * Answers telephone or greets customers at counter. * Provides information about collections, rates, billing, and account status promptly and correctly. * Addresses customer questions and resolves complaints through a combination of telephone service, computer data entry, billing, balancing and reconciling customer payments. * Maintains appropriate records, prepares requested reports and performs related word processing, data entry and/or clerical duties. * Expedites communications and services between customers and co-workers verbally or through written communications to coordinate services, records, and account status. * Participates in training related to customer service work processes, procedures, skills and safety to ensure optimum customer service. * Handles special calls including escrow, bankruptcies, delinquent accounts by telephone contact and monitoring delinquent accounts to point of resolution, as appropriate. * Other duties as assigned Qualifications * High school diploma or GED required. * Bachelor's degree preferred. * 0 - 2 years of related experience and/or training. Recology Offers * An ecologically innovative company that finds and mentors people committed to protecting the environment and sustaining our communities. * The largest employee-owned resource recovery company in the industry with terrific benefits to help you prosper. * A creative and caring culture that values community, diversity, altruism, accountability, collaboration, and learning by doing. * An inspired company mission driven to use and return resources to their best and highest use through the practice of the 4R's: Reduce, Re-use, Recycle, and Recologize. * Distinct professional challenges to connect with, care for, and grow community that sees a world without waste. Recology Benefits May Include * Paid time off and paid holidays. * Health and wellness benefits including medical, dental, and vision. * Retirement plans (Employee Stock Ownership Plan, 401(k) with match). * Annual wellness incentives. * Employee Assistance Program (EAP). * Educational assistance. * Commuting benefits. * Employee referral program. Supplemental Information Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job; and pursuant to applicable law, we will consider for employment qualified applicants with criminal records. It is important that you provide accurate information on the job application, inaccurate information may cause delays in the processing of your application and/or may disqualify you as a candidate. Recology is an equal opportunity employer committed to supporting an inclusive work environment where employees are valued, heard, and provided development opportunities. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship, disability, protected veteran status, or any other basis that is prohibited by law. This description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, effort, work conditions, and benefits associated with the job.
    $32k-38k yearly est. 27d ago
  • Substance User Engagement Specialist

    Outside In 4.0company rating

    Customer service associate job in Portland, OR

    The Substance User Engagement Specialist provides safer substance use and injury and infectious disease prevention services to over 200 clients a day. These services include Hepatitis C and HIV disease testing, as well as education and safer use counseling for substance users. The Substance User Engagement Specialist will also train clients and community members on using naloxone to prevent overdose. They will direct new or returning clients to appropriate Outside In programs and educate clients on how to access available services and resources in the community. This position will also help ensure a safe, peaceful neighborhood by monitoring agency buildings and public spaces. The Substance User Engagement Specialist will support staff in respectfully enforcing rules and assisting with intervention and de-escalation when there is problematic behavior. We are an equal opportunity employer dedicated to a workforce that is reflective of the communities served. Essential Duties * Provide safer substance use services. * Provide HIV and Hepatitis C prevention education and testing. * Conduct overdose prevention and Naloxone trainings. * Supervise and support volunteer staff. * Provide Oregon Health Plan support to people who are using substances. * Engage with clients of Outside In's Youth Department, Medical Clinics, and Substance User Engagement Services. * Monitor drug-related behavior, camping, and sleeping in the neighborhoods, passageways, and common spaces of Outside In's buildings. * Be aware of exclusion and incident reporting procedures. Assist staff in issuing and following up on exclusions and incident reporting paperwork. * Assume other duties as requested by the Program Manager (?) Technical Requirements: * Microsoft Office Suite (Word, Excel, Outlook) * Windows Server
    $44k-53k yearly est. 23d ago
  • Customer Service / International Logistics

    Creative Financial Staffing 4.6company rating

    Customer service associate job in Portland, OR

    Customer Service & International Logistics Coordinator This role is with a growing, Portland-based company that works closely with B2B customers across the U.S. and around the world. The team supports packaging and logistics solutions that keep products moving and customers satisfied. If you like staying organized, working with people, and being part of the day-to-day action of international business, this could be a great fit. What You'll Be Doing Be a main point of contact for customers, answering questions and providing updates on orders, pricing, shipments, returns, and availability Coordinate domestic and international shipments using dependable and cost-effective shipping options Help plan international routes, keeping freight forwarders and country-specific requirements in mind Enter clear shipment instructions so orders move smoothly from start to finish Support customers with required documentation and compliance needs Flag and pre-advise shipments that need special handling, such as import permits or formal entry Troubleshoot issues like delays, missing shipments, or pricing adjustments and help get them resolved quickly Assist with proposals, contracts, sales orders, and purchase orders Help determine product classifications and export license requirements when needed What We're Looking For Solid customer service experience Clear, friendly communication skills (written and verbal) Comfort communicating by phone and email Strong organization skills and good attention to detail Ability to juggle priorities and adapt as things change A problem-solver who stays calm and solution-focused Dependable, self-motivated, and comfortable working with different teams Willingness to learn new processes and systems 1 year + of customer service experience $46,000 - $52,000 Please email your resume for immediate consideration. Tia McKeen, Senior Managing Director - Staffing Timing is everything. Whether you are aggressively in a job search or simply passive for the ideal position, we would like to have the chance to share our opportunities with you. We specialize in placement for accounting and finance professionals. Many of our positions are not posted on the internet. Please contact me for more information about this role as well as other opportunities.
    $46k-52k yearly 1d ago
  • Front Desk Customer Service and Security

    Careoregon 4.5company rating

    Customer service associate job in Portland, OR

    --------------------------------------------------------------- Estimated Hiring Range: $22.82 - $27.89 Bonus Target: Bonus - SIP Target, 5% Annual Current CareOregon Employees: Please use the internal Workday site to submit an application for this job. --------------------------------------------------------------- Job Summary The Security and Front Desk Customer Service Representative is the initial point of in-person contact for employees, members and visitors of CareOregon. The position provides customer service by providing reception and general information as well as directing visitors, contractors and deliveries to the proper location. This role is also responsible for conducting all initial/first line security assessments of people and objects entering CareOregon facilities and is equipped to attempt de-escalation and/or make the first call to law enforcement if necessary. The position provides other routine physical security services, including alarms monitoring, incident response, access control monitoring, providing basic first aid, etc. Essential Responsibilities * Greet and direct members, contractors, and visitors to CareOregon facilities. * Provide initial security screening of all people entering CareOregon facilities. * Understand local and state laws related to physical security and unauthorized individuals. * Maintain situational and community awareness for potential threats or risks to CareOregon employees, members, visitors, and property. * Maintain and monitor access control at CareOregon facilities, including employee access badges. * Treat all customers with honesty, courtesy, dignity, and respect; maintain confidentiality as appropriate. * Provide customers with professional, timely and competent service; escort visitors as needed. * Monitor CCTV, monitor alarms, conduct building rounds, and perform other routine security services. * Provide security incident response and/or investigation as needed, including escalating to law enforcement if necessary. * Create clear, concise incident reporting documentation. * Provide scene assessment of emergencies and perform basic first aid as needed. * Support internal employee parking garage administration. * Cross matrix and support work within other departments, including but not limited to, Mail Room, Facilities, Safety and Disaster Preparedness. * Support High Rise Building Evacuation Team as needed during drills and emergencies. * Provide proactive, value-added service by identifying and reporting building issues. * Consistently meet or exceed Department and Company standards and expectations including but not limited to quality, production, and attendance. * May need to provide notary services, depending on office location. Organizational Responsibilities * Perform work in alignment with the organization's mission, vision and values. * Support the organization's commitment to equity, diversity and inclusion by fostering a culture of open mindedness, cultural awareness, compassion and respect for all individuals. * Strive to meet annual business goals in support of the organization's strategic goals. * Adhere to the organization's policies, procedures and other relevant compliance needs. * Perform other duties as needed. Experience and/or Education Required * Minimum 1 year experience in security and customer service roles * Oregon Department of Public Safety Standards and Training (DPSST) unarmed security professional certification OR qualify for DPSST Temporary Work Permit at time of hire * Oregon DPSST unarmed security professional certification must be obtained within 120 days of the Temporary Work Permit issue date * First Aid and CPR certified upon hire or obtained within 90 days of hire * Private security staff must be at least 18 years of age * Medford, Oregon Location Only: authorized notary for state of Oregon or ability to obtain within 30 days of hire Preferred * More than 1 year of security and customer service experience in a health care, call center, claims and/or hospitality environment Knowledge, Skills and Abilities Required Skills and Abilities * Ability to make rapid assessments of escalating situations * Ability to articulate complex issues in an easy-to-understand manner * Ability to contribute ideas and information in department meetings * Ability to educate, give concise information and directions, and follow instructions * Ability to work in a fast-paced environment and manage multiple tasks * Excellent communication and customer service skills, including the ability to interact professionally, patiently, and courteously with customers over the phone and in person * Strong active-listening and problem-solving skills * Effective written communication skills * Strong organizational skills * Ability to attend to detail and be accurate * Effective time-management skills; ability to meet deadlines * Ability to use Microsoft Word, Outlook, Excel, SharePoint * Ability to use cloud-based access control software system * Ability to use online Call Tracking system to document all activities and communication with members * Ability to use cloud-based visitor management system * Ability to learn and utilize new software and technology * Ability to use two-way radio to effectively communicate during routine security checks, drills and emergencies * Ability to integrate with an existing team and share best practices * Ability to contribute to department improvements * Ability to commit to improving quality and productivity * Ability to adhere to a set schedule and demonstrate excellent attendance * Ability to work effectively with others in an environment with diverse individuals and groups * Familiarity with the Incident Command System * Possess a high degree of initiative and motivation along with the ability to effectively collaborate and plan with coworkers and others * Ability to work effectively with diverse individuals and groups * Ability to learn, focus, understand, and evaluate information and determine appropriate actions * Ability to accept direction and feedback, as well as tolerate and manage stress * Ability to see, read, hear, and speak clearly for at least 6 hours/day * Ability to stand, walk, sit, and perform repetitive finger and wrist movement for at least 3-6 hours/day * Ability to push, pull, climb stairs, bend, and pinch small objects for at least 3 hours/day Working Conditions Work Environment(s): ☒ Indoor/Office ☐ Community ☒ Facilities/Security ☒ Outdoor Exposure Member/Patient Facing: ☐ No ☐ Telephonic ☒ In Person Hazards: May include, but not limited, to physical, ergonomic, chemical, and biological hazards Equipment: General office equipment, multiple line telephone, portable radio, first-aid equipment, AED Travel: This position may include occasional required or optional travel outside of the workplace; the employee's personal vehicle, local transit or other means of transportation may be used. Schedule: 4, 10 hour days during business hours Monday - Friday, 7:00 AM to 6:00 PM If you receive an offer of employment for this position, it is contingent on the satisfactory completion of a pre-employment background check, immunization review, and drug screen (including THC/Marijuana). CareOregon is a federal contractor and must comply with all federal laws. If you receive an offer of employment for this position, it is contingent on the satisfactory completion of a pre-employment background check, immunization review, and drug screen (including THC/Marijuana). CareOregon is a federal contractor and must comply with all federal laws. We offer a strong Total Rewards Program. This includes competitive pay, bonus opportunity, and a comprehensive benefits package. Eligibility for bonuses and benefits is dependent on factors such as the position type and the number of scheduled weekly hours. Benefits-eligible employees qualify for benefits beginning on the first of the month on or after their start date. CareOregon offers medical, dental, vision, life, AD&D, and disability insurance, as well as health savings account, flexible spending account(s), lifestyle spending account, employee assistance program, wellness program, discounts, and multiple supplemental benefits (e.g., voluntary life, critical illness, accident, hospital indemnity, identity theft protection, pre-tax parking, pet insurance, 529 College Savings, etc.). We also offer a strong retirement plan with employer contributions. Benefits-eligible employees accrue PTO and Paid State Sick Time based on hours worked/scheduled hours and the primary work state. Employees may also receive paid holidays, volunteer time, jury duty, bereavement leave, and more, depending on eligibility. Non-benefits eligible employees can enjoy 401(k) contributions, Paid State Sick Time, wellness and employee assistance program benefits, and other perks. Please contact your recruiter for more information. We are an equal opportunity employer CareOregon is an equal opportunity employer. The organization selects the best individual for the job based upon job related qualifications, regardless of race, color, religion, sexual orientation, national origin, gender, gender identity, gender expression, genetic information, age, veteran status, ancestry, marital status or disability. The organization will make a reasonable accommodation to known physical or mental limitations of a qualified applicant or employee with a disability unless the accommodation will impose an undue hardship on the operation of our organization.
    $22.8-27.9 hourly Auto-Apply 7d ago
  • Customer Care Coordinator

    Lever Organic 4.0company rating

    Customer service associate job in Portland, OR

    Job DescriptionThe Company Renewal by Andersen is the replacement division of the 120 year old Andersen Corporation. Andersen is the oldest and largest window and door manufacture in North America. We focus on doing one thing, and doing it well, building the best products in the industry. We build the only unique window offering available in the market, and have a controlled territory to distribute our product. Our process is designed to be the highest quality construction experience, backed by the oldest brand in the business. At Renewal by Andersen of Oregon and SW Washington, we are committed to delivering an expectational home improvement experience - start to finish. Our Customer Care Coordinators play a critical role in upholding that standard by serving as the primary point of contact for our customers. This position ensures clear communication, prompt responses, and thorough support throughout the customer journey. As a Customer Care Coordinator, you'll engage directly with homeowners, internal teams, and field operations to help move projects forward smoothly and efficiently. You'll be part of a supportive, in-office team environment where collaboration, accountability, and professionalism are key. What's in it for You? Competitive pay: $20-$23 per hour based on experience, with performance-based bonus eligibility (including NPS bonus). Comprehensive Benefits Package: Health, dental, and vision insurance, along with long-term disability. 401(k) with Company Match: Competitive company contributions to help build your future. Paid Time Off and Company Paid Holidays: Generous PTO and 6 Paid Holidays to support work-life balance. Career Growth: Training and development opportunities, with room to grown within our Customer Care department. Responsibilities Customer Communication: Respond to inbound calls, emails, and texts from customers and internal contacts in a timely, professional manner. Project Updates: Provide clear, proactive updates to homeowners regarding their installation status. Issue Resolution: Research and follow through on customer inquiries; escalate issues to the appropriate team as needed. Internal Coordination: Collaborate with departments across the organization to ensure accurate and timely communication on customer needs. Problem Solving: Support homeowners with logistical changes, reschedules, and service-related questions. Documentation: Maintain detailed records in Salesforce and other internal platforms. Team Support: Contribute to a positive team environment through excellent communication and reliability. Product & Inventory Support: Conduct basic quality checks and assist with pulling products from the warehouse as needed. Field Exposure: Participate in occasional job site visits for hands-on learning and training opportunities. Policy Knowledge: Stay informed on current Renewal by Andersen warranty policies to support customer needs. Team Collaboration: Take on other duties as assigned by Customer Care Leadership to support department goals. Qualifications Experience: 2-5+ years in a customer service or support role. Communication: Strong written and verbal communication skills. Organization: High attention to detail, follow-through, and time management. Independence: Proven ability to work independently and take initiative. Problem Solving: Ability to assess issues quickly and propose effective solutions. Customer Focused: A clear understanding of the customer journey and the importance of experience at every stage. Preferred experience: Prior experience in a home improvement or customer success environment, project coordination or scheduling experience and familiarity with product ordering and inventory processes. Technical Skills and Physical Requirements Software Proficiency: Skilled in Microsoft Office Suite and various texting/chat communication platforms. CRM Experience: Hands-on experience with Salesforce and the use of Salesforce Reports for tracking and communication. Telephony Systems: Familiarity with VoIP systems such as Five9 for efficient call handling. Quick Learner: Ability to rapidly absorb and apply knowledge of product offerings and company policies. Work Environment: This is a full-time, in-office role based in Portland, OR. Ability to sit or stand for extended periods and perform repetitive hand tasks. Lifting & Movement: Occasional bending and lifting of items up to 50 lbs. Join Us:Joining Renewal by Andersen of Oregon as a Customer Care Coordinator means being part of a team that values clear communication, strong collaboration, and an exceptional customer experience. If you are a proactive professional who thrives in a fast-paced environment, we invite you to apply and help us deliver on our promise to homeowners across the Pacific Northwest! Renewal by Andersen Corporation is the full-service window-replacement division of the Andersen Corporation with over 100 locations across North America. Tiffee Companies is an Equal Opportunity Employer committed to fair hiring practices. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. We conduct background checks and drug screens in order to create a welcoming and safe environment for all team members. Additional information? Feel free to visit our career page at *********************** We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
    $20-23 hourly 8d ago
  • Customer Service/Sales Professional

    Mac's List

    Customer service associate job in Portland, OR

    Join Our Team at Househappy: Home Services Customer Service/Sales Professional (Full-Time) Househappy is seeking a dynamic and results-driven Home Services Customer Service/Sales professional to join our growing team. If you are passionate about helping homeowners and have a background in construction or home improvement, we want to hear from you! Key Responsibilities: * Job Management: Schedule and oversee home maintenance and improvement service jobs from start to finish to achieve monthly team and departmental targets. * Communication Excellence: Ensure timely and effective communication with homeowners and service providers, keeping everyone informed and satisfied. * Proactive Workload Management: Assess and prioritize tasks to meet company goals efficiently. * Process Adherence: Follow established procedures and best practices for communication and service operations. * Bid Review: Accurately proof bid requests and estimates upon acceptance. * Relationship Building: Foster strong business relationships with both new and existing customers and service providers by setting clear expectations and communicating effectively. * Customer Satisfaction: Balance achieving results with delivering exceptional customer service. Qualifications: * Experience: 3+ years in Sales, Home Improvement/Home Services, or related fields with a strong customer service focus. * Tech-Savvy: Proficiency in CRM software for managing customer interactions, bid requests, and job closure. * Multitasking Skills: Ability to manage multiple priorities efficiently to meet set objectives. * Communication Skills: Exceptional verbal and written communication skills to maintain a positive customer experience. * Team Collaboration: Strong teamwork and collaboration abilities, working effectively with other team members and reporting to the Director of Home Services. * Motivation: Driven to achieve individual and team monthly goals, eager to embrace new challenges. * Professionalism: A strong work ethic, integrity, and reliability, with a positive attitude toward problem-solving. * Location: Remote role, with annual travel to Portland, Oregon required. Preference for candidates located in Oregon or SW Washington. Key Benefits: * Incentives: Performance-based incentives and monthly bonuses. * Time Off: Generous PTO program and 10 paid holidays per year. * Health Benefits: Comprehensive health, dental, and vision insurance. * Retirement Savings: 401K plan (no company match at this time). If you're ready to take your career to the next level and make a significant impact in the home services industry, apply today to join the Househappy team! Listing Type Jobs | Hybrid | On-Site | Remote Categories Construction/Facilities Position Type Full Time Experience Level Entry Level | Mid Level Employer Type Direct Employer Salary Min 50000 Salary Max 75000 Salary Type /yr.
    $34k-69k yearly est. 9d ago
  • Admin and Customer Service Associate

    Nova Analytic Labs 3.6company rating

    Customer service associate job in Portland, OR

    Nova Analytic Labs is a startup business interested in energetic, dedicated and experienced individuals to join our team. The person that fills this role will join Nova as one of the first team members. Everyday will be an opportunity to design innovative and efficient solutions to daily operations and support the high quality and rapid testing experience provided by Nova. This role will initially be a mixed role. The primary focus will be to provide administrative support as it relates to laboratory launch tasks. The other focus will initially be on supporting sales, customer service and marketing related launch tasks. This position will work with the laboratory to assist in requisitioning, coordination of lab technicians, remote samplers, and field sampling as needed. This position will also be required to be on the road at least 1 day per week to function as a sample courier. The duties involve using the company vehicle to travel to client sites and pickup samples for testing. Duties and Responsibilities Highly proficient with software and technology solutions. Advanced computer user skills required. Responsible for providing day to day supervision over administrative tasks Responsible for receipt and transfer of samples Function as an occasional sample courier using company provided vehicle Responsible for maintaining sample logs and METRC chain of custody Responsible for accurate data entry when necessary Responsible for understanding and following all necessary SOPs May be required to provide support and training to clients on\-site Ensures resolution of ordering errors before samples are returned to clients Assists administrative team with sales and marketing projects Provides orientation and performance feedback on appropriate staff Reviews policies and procedures to meet specific guidelines Ensures prompt resolution of clerical errors Maintains documentation and resolution of problem samples Responsible for data entry and review, both in oversight and production Responsible for documentation and resolution of customer complaints Works as a liaison between laboratory, client base and lab management Works closely with the Facility Director(s) and the QAO to organize documents, meetings and audits Field calls, emails from clients On\-board clients as necessary Organize promotional materials, marketing outreach Monitor communication platforms Requirements Advanced computer skills and ability to configure and program various SaaS software platforms used in day\-to\-day management of tasks, communication, finances, CRM etc. Experience with Zoho platform is a plus. Bachelor degree with management experience preferred 2 years college coursework or high school diploma 1\-3 years of administrative experience, supervisory role preferred Preferred experience in the cannabis testing, food testing or environmental testing field Benefits This position includes health, dental and vision benefits. "}}],"is Mobile":false,"iframe":"true","job Type":"Full time","apply Name":"Apply Now","zsoid":"658476418","FontFamily":"Verdana, Geneva, sans\-serif","job OtherDetails":[{"field Label":"Industry","uitype":2,"value":"Cannabis Testing"},{"field Label":"Work Experience","uitype":2,"value":"1\-3 years"},{"field Label":"Salary","uitype":1,"value":"$40k\-$60k"},{"field Label":"City","uitype":1,"value":"Portland"},{"field Label":"State\/Province","uitype":1,"value":"Maine"},{"field Label":"Zip\/Postal Code","uitype":1,"value":"04103"}],"header Name":"Admin and Customer Service Associate","widget Id":"**********00072311","is JobBoard":"false","user Id":"**********00217001","attach Arr":[],"custom Template":"3","is CandidateLoginEnabled":false,"job Id":"**********08463005","FontSize":"12","google IndexUrl":"https:\/\/nova\-analyticlabs.zohorecruit.com\/recruit\/ViewJob.na?digest=hy RQVBoMJAbuDRSyhPCH4wqJBePc92d9iuQuRQBvsfw\-&embedsource=Google","location":"Portland","embedsource":"CareerSite","indeed CallBackUrl":"https:\/\/recruit.zoho.com\/recruit\/JBApplyAuth.do","logo Id":"keztafeaadcb89cb34a278aa494453c4c0a8d"}
    $27k-34k yearly est. 60d+ ago
  • Customer Success Coordinator

    Richmond American Homes 4.7company rating

    Customer service associate job in Portland, OR

    BREAK GROUND ON A REWARDING CAREER WITH US! The Sekisui House U.S. team is a proud builder of the SHAWOOD, Richmond American Homes, Woodside Homes, Holt Homes, Hubble Homes, and Chesmar Homes brands. We take great pride in being a member of Sekisui House, a global leader in homebuilding. This impressive, 60+ year old company has built over 2.6 million new homes designed to reflect and adapt to the changing needs of today's homebuyers. Drawing on Sekisui House's unparalleled history and superior service, we commit ourselves to a future where people around the world can live joyful lives in homes that are safe, secure, stylish and comfortable. We encourage a company culture that promotes professionalism, teamwork, health & wellness and work-life balance. If you are a results-driven professional with a passion for success, consider building a career with us. Positive Work Environment & Culture * Collaborative Team Culture: Join a supportive environment where teamwork and the open exchange of ideas are highly valued. * Team Engagement: Participate in a variety of team-building events and social gatherings, such as company outings, holiday celebrations, and regular office socials. We support a healthy work-life balance and recognize the importance of time outside of work commitments. Job Summary The Customer Success Coordinator serves as a point of contact for homebuyers throughout the construction and completion of their new home. This position is an expert on every home build project, helps keep the project on track, and will communicate with each assigned homebuyer, providing progress updates, timelines, and other helpful information on a consistent basis specified by the manager. This person is a front-line ambassador for Holt Homes and represents the company with the highest level of integrity, character, professionalism, courtesy, and ethics. Qualifications * Completion of high school education * Minimum of 2 years of customer service experience * Real estate and/or new home construction experience preferred * Ability to perform physical requirements of job, including but not limited to, standing, walking, sitting, stooping, and talking * Must be able to traverse sites in adverse weather * Reliable vehicle to drive from site to site * Valid Driver's License with a safe driving record * Proficient knowledge of Microsoft Suite (Word, Excel, PowerPoint, and Outlook), and web-based software (e.g. social media) * Experience with programs Smartsheet and Sales Simplicity preferred * Customer Relationship Management (CRM) database experience preferred (i.e. Hubspot, Salesforce) * Potential remote work after mandatory in-office training, decided by manager * Demonstrated customer-focus and solution-orientation, talent for engaging and building trust quickly with all personality types Skills * Ability to learn new software and programs quickly * Excellent communication skills, both verbal and written, in the English language * Strong follow-up skills * Ability to work independently as well as in a group setting * Adapt to a fast-paced, ever-changing environment Responsibilities * Act as the secondary contact for homebuyers throughout the construction and closing process, working closely with the community team including construction, sales, warranty, and design centers to ensure a seamless experience * Travel to communities to capture photos of active builds for homes under contract to buyers * Maintain weekly onsite presence across assigned committees, including providing neighborhood condition reports * Facilitate and review pre-closure survey feedback, post close check-ins, and one year follow-ups * Provide real time triage and ticket responses from homebuyers under contract and either answer questions or direct to the appropriate party. * Clearly communicate corporate processes and policies to customers and set expectations accordingly. * Utilize lead management software (CRM) and other CX tools to provide homebuyers with relevant weekly updates on the status of their build. * Maintain close relationships with community sales consultants and field teams through regular contact, weekly status meetings and participate in ongoing training * Be an expert and enthusiastic brand ambassador for all things Holt Homes Work Environment * Regularly uses a computer with repeated movements to enter data, differentiate between colors, shades, and brightness, and read from a computer screen for extended periods of time * Regularly drives to and from various Holt communities Comprehensive Benefits Package We offer a comprehensive benefits package designed to meet the diverse needs of our employees and their families: * Competitive Compensation: We provide a competitive compensation structure that rewards performance and results. * Health & Wellness: Comprehensive coverage includes medical, dental, and vision insurance options, as well as Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA). * Financial Future: Access a 401(k) retirement savings plan. * Time Off: Our time-off benefits include vacation, sick leave, paid holidays, and other leave types (bereavement, jury duty, FMLA, military leave). * Insurance & Protection: Company-provided life insurance, accidental death and dismemberment (AD&D) insurance, and short- and long-term disability coverage are included. An employee assistance program (EAP) is also available. * Exclusive Perks & Discounts * Homeownership & Financing: Take advantage of exclusive home purchase and financing discounts. * Pet Insurance: Enjoy discounted group pet insurance rates. If you are ready for more than a job and seek a career with one of the most respected organizations in the industry, we encourage you to connect with us. Please visit our website at ************************ for additional information. Sekisui House U.S., Inc. is an Equal Opportunity Employer.
    $38k-46k yearly est. Auto-Apply 12d ago
  • Customer Service Advisor

    Radius Recycling

    Customer service associate job in Vancouver, WA

    Responsibilities include working as part of a retail sales team to provide best in class customer care. The Customer Service Advisor (CSA) often begins as a Pick-n-Pull Greeter and can work their way up through Part Sales, Parts Specialist and eventually a store Sales Lead through positive work ethics and evaluations. This is a retail sales position that requires a “can do” selling spirit and the ability to work as a team to meet the store's sales goals. The CSA will be present during all peak customer traffic periods which could include weekends, sale days, or any other occasion that would generate high customer flow into the store per the specified store schedule. The CSA will promote sales and service to customers. The CSA is expected to maintain the excellent standards of all Pick-n-Pull policies and procedures, while always being pleasant, respectful, and helpful. Essential Functions: Promote the Pick-n-Pull Safety Culture. Be a team player. Work as a member of the team to help the team achieve its goals. Maintain a high level of integrity. Provide required information to customers as they enter the store. Offer friendly and enthusiastic answers to customer questions. Follow loss prevention, risk control, quality assurance, and proper cash handling procedures at all times. Work as a team towards housekeeping, janitorial, and other duties as assigned by the task list. This can include cleaning tires, carrying batteries, mopping floors, etc. Follow all company policies and procedures. Identify when customer interaction requires assistance from management. Complete sales training and follow the Pick-n-Pull 5 Step Sales Model. Engage in continuous training and education in all areas of the Pick-n-Pull business. Additional duties as assigned. Qualifications: Must work safely at all times. Must have good people skills with an outgoing friendly positive attitude. Able to work retail hours including overtime, weekends and holidays. Must have reliable means of transportation. Must be able to read, write, and speak in the English language. Bilingual in Spanish a plus, but not required. Be proficient in automotive part/product identification and recognize parts and how they relate to our customer receipts. Follow company dress code policy, maintaining a well groomed, neat appearance so as to create a favorable impression with customers. Previous experience in a retail environment preferred but not required. Physical Activities Required to Perform Essential Functions: Standing, lifting, walking, bending, and stretching are required regularly to perform customer care, product relocation and placement, and environmental health and safety functions. Manual dexterity to maintain the housekeeping of the facility by mopping, sweeping, etc. In conjunction, but not limited to, assigned task list duties. Vision must be sufficient to perform job functions safely as described above. Able to work on feet (stand and walk) for assigned work shift. Job Conditions: Exposure on a regular basis to outdoor weather conditions. Exposure to occasional noisy conditions and machinery operation. PLEASE NOTE: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. All U.S. applicants must be 18 years of age or older and all Canada applicants must be 16 years of age or older. Radius Recycling participates in e-verify for all U.S. new hires. An offer of U.S. employment by Radius Recycling or any of its subsidiaries is contingent on the satisfactory completion of a post-offer drug screen and background check. All new hires must review and sign an Arbitration Agreement. This applies to all U.S. non-union employees. As an Equal Opportunity Employer, Radius Recycling does not discriminate on the basis of race, religion, color, sex, marital status, disability status, national origin or ancestry, veteran status, age, prior industrial injury, sexual orientation, genetic information, or any other protected status under local, state or federal law.
    $31k-39k yearly est. 12d ago
  • Customer and Channel Partner Experience (CCPE) Consultant IV

    Kaiser Permanente 4.7company rating

    Customer service associate job in Portland, OR

    Overview: This is a non-clinical position. Customer and Channel Partner Experience (CCPE) is a multimillion-dollar initiative led by the National Health Plan in partnership with KPIT to improve the experience and make it easy for our business employers, brokers, general agents and consultants to do business with KP. We do this by deploying next generation digital experiences, improving our service and support models to be simple, fast, and personalized, and developing capabilities to show up as a single national health plan. As a result, this work improves brokers- willingness to sell KP and drives growth and retention for KP. Job Summary: Serves as a consultant to ensure the alignment, buy-in, and coordination of diverse stakeholders to drive the implementation of successful business initiatives and projects. Provides insight and supports the development and implementation of business initiatives, systems, and/or processes to a desired future state. Contributes to business strategy and supports organizational alignment and prioritization of business initiatives. Manages complex projects or project components, participates in and may lead change management activities, and performs data analyses in support of business initiatives. Supports vendor management as required. Monitors compliance of work activities by ensuring business plans and team members adhere to relevant policies and procedures. Essential Responsibilities: * Promotes learning in others by proactively providing and/or developing information, resources, advice, and expertise with coworkers and members; builds relationships with cross-functional/external stakeholders and customers. Listens to, seeks, and addresses performance feedback; proactively provides actionable feedback to others and to managers. Pursues self-development; creates and executes plans to capitalize on strengths and develop weaknesses; leads by influencing others through technical explanations and examples and provides options and recommendations. Adopts new responsibilities; adapts to and learns from change, challenges, and feedback; demonstrates flexibility in approaches to work; champions change and helps others adapt to new tasks and processes. Facilitates team collaboration to support a business outcome. * Completes work assignments autonomously and supports business-specific projects by applying expertise in subject area and business knowledge to generate creative solutions; encourages team members to adapt to and follow all procedures and policies. Collaborates cross-functionally and/or externally to achieve effective business decisions; provides recommendations and solves complex problems; escalates high-priority issues or risks, as appropriate; monitors progress and results. Supports the development of work plans to meet business priorities and deadlines; identifies resources to accomplish priorities and deadlines. Identifies, speaks up, and capitalizes on improvement opportunities across teams; uses influence to guide others and engages stakeholders to achieve appropriate solutions. * Serves as a consultant to ensure the alignment, buy-in, and coordination of diverse stakeholders to drive the implementation of successful business initiatives and projects across one or more functional tracks or workstreams by identifying and ensuring representation and inclusion of appropriate stakeholders; building rapport and partnerships with stakeholder teams, third party vendors, and senior management; working with stakeholders to develop goals and set the prioritization of deliverables; discussing involvement of business processes (e.g. project change management, communication) and facilitating decisions necessary for the delivery of business initiatives; communicating tough issues to stakeholders while maintaining an independent perspective; and making formal presentations and providing reports to various senior level audiences. * Develops requirements for complex business, process, or system solutions within assigned business domain(s) by interfacing stakeholders and cross-functional teams as appropriate; leveraging multiple business requirements gathering methodologies to identify business, functional, and non-functional requirements; developing and documenting comprehensive business cases to assess the costs, benefits, and ROI of proposed solutions; and leading team members in the development process as appropriate. * Provides insight and supports the development and implementation of business initiatives, systems, and/or processes to a desired future state by maintaining a comprehensive understanding of how current processes impact business operations across multiple domains; mapping current state against future state processes; identifying the operational impact of requirements on upstream and downstream solution components; providing options and recommendations to management and business stakeholders on how to integrate solutions and deliverables with current systems and business processes across regions or domains; and identifying and validating value gaps and opportunities for process enhancements or efficiencies. * Contributes to business strategy and supports organizational alignment and prioritization of business initiatives by defining, developing, and evaluating performance metrics, standards, and methods to establish business success; collaborating with multiple stakeholders, often with competing/conflicting objectives, to ensure cohesive and reachable metrics; refining strategic plans and performance metrics as appropriate; and managing assigned initiatives or portfolio to ensure delivery of measurable results and alignment with strategic objectives. * Serves as a advocate of continuous learning and professional development by keeping abreast of industry practices, standards, and benchmarks; attending and participating in roadshows, conferences, and speaking events; contributing to the ongoing enhancement and innovation of consulting practices, standards, and methods across KP; serving as an advocate to ensure continuous learning and improvement is championed as a people strategy; providing training and guidance to stakeholders as appropriate; and providing ongoing coaching to build a continuous improvement mindset and build capabilities that drive results. * Manages complex projects or project components by coordinating stakeholder contacts; recommending or assigning team resources based on project needs and team member strengths; consulting in the development, analysis, and management of project plans; coordinating project schedules and resource forecasts; proactively monitoring and identifying project or business initiative risks, issues, and trigger events; developing mitigation plans and strategies; and resolving or escalating risks or issues as appropriate. * Participates in and may lead change management activities associated with business initiatives by engaging stakeholders to obtain support and buy in for changes; partnering with management, project champions, and business owners to communicate and align improvement initiatives with business objectives; identifying appropriate change management method and approach; and ensuring stakeholders embrace a change management mindset, understand intent and purpose, and foster a culture of change. * Performs data analyses to support business initiatives by identifying appropriate data analysis tools and approach to assess business performance; determining suitable data gathering and analysis methods (e.g., process observation, hard data, etc.); defining data requirements and obtaining customer agreements, including customer requirements as appropriate; conducting analyses and performing experimental tests to evaluate the effectiveness of business solutions; and identifying and alleviating risks through data-driven analysis. * Supports vendor management as required by assisting with reviews of vendor performance levels; ensuring service level agreements are met; managing vendor invoices; and partnering with Procurement and/or Legal to develop service level and/or scope of work agreements as appropriate. * Monitors compliance of work activities by ensuring business plans and team members adhere to KP, departmental, and/or business line policies and procedures.
    $45k-60k yearly est. 15d ago
  • Retail Associate

    Lloyd Center or 4.1company rating

    Customer service associate job in Portland, OR

    GENERAL PURPOSE\: The Retail Associate is responsible for ensuring our Customers have a positive shopping experience. The Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly manner, treats fellow Associates with respect, efficiently follows all company best practice standards as outlined in all work centers, and ensures proper merchandise presentation. The Retail Associate is expected to be engaged in these tasks as assigned during all working hours, and will be expected to perform a range of functions in all areas of the Store as business needs require. The Associate may be requested to perform additional tasks in specific situations, if performance of these tasks will help achieve our Customer service and operational goals. ESSENTIAL FUNCTIONS: Understands that safety is the number one priority and practices safe behaviors in everything they do. Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone. Maintains clutter free, clear egress to emergency exits. Immediately corrects or reports any unsafe conditions or practices to Store Leadership. Treats all Customers and Associates with respect and courtesy; is friendly and professional at all times. Recognizes fellow Associates using Company recognition programs. Assists Customers in any way necessary - is register-trained, assists Customers with merchandise, and answers Customer questions in a polite and knowledgeable manner. Greets all Customers by making eye contact, smiling and saying “hello” throughout the Store as well as saying “thank you” with every register transaction. Provides prompt and efficient responses to Customers at all times. Responds to Customer Service calls immediately. Handles all Customer issues in a courteous and helpful way, calling a member of the Store Leadership when needed. Represents and supports the Company brand at all times. Maintains a professional appearance, and adheres to the Company dress code at all times. Performs daily assigned sizing and recovery per company best practice to ensure a neat, clean and organized store that is well-maintained and efficiently merchandised to standards. Expedites newly received merchandise receipts to the sales floor with a sense of urgency, merchandising all items per company best practice to the monthly presentation guidelines and maintaining merchandise/brand name familiarity within departments to assist Customers. Understands the Loss Prevention Awareness program, the Shortage Highway, the Store Protection Specialist (SPS) position (where applicable), and merchandise protection standards. As a representative of Ross Inc., demonstrates integrity and honesty in all interactions with Associates and Customers. Safeguards confidential information, cash and credit card information, and merchandise. Follows all Mark-Out-of-Stock (MOS) policies, including the identification of MOS merchandise, proper processing of each piece and the notification of Store Leadership to review and approve all disposals. Follows all policies and procedures concerning cash, check, charge card and refund transactions, voids and offline procedures. Maintains a high level of awareness and accuracy when handling bankable tenders. Demonstrates a sense of urgency to efficiently perform their role. Maximizes productivity by executing all Store best practices and minimizing steps and touches in their work flow. COMPETENCIES: Manages Work Processes Business Acumen Plans, Aligns & Prioritizes Builds Talent Collaborates Leading by Example Communicates Effectively Ensures Accountability & Execution QUALIFICATIONS AND SPECIAL SKILLS REQUIRED: Effectively communicate with Customers, Associates and Store Leadership in a friendly, respectful, cooperative and pleasant manner. Ability to perform basic mathematical calculations commonly used in retail environments. PHYSICAL REQUIREMENTS/ADA: Ability to use all Store equipment, including PDTs, registers and PC as required. Ability to spend up to 100% of working time standing, walking, and moving around the Store. Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop. Ability to occasionally push, pull and lift more than 25 pounds. Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies. Certain assignments may require other qualifications and skills. Associates who work Stockroom shifts\: Ability to regularly push, pull and lift more than 20 pounds. SUPERVISORY RESPONSIBILITIES: None DISCLAIMER This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion. Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.
    $29k-36k yearly est. Auto-Apply 60d+ ago
  • Retail Associate

    McMinnville or 3.3company rating

    Customer service associate job in McMinnville, OR

    GENERAL PURPOSE\: The Retail Associate is responsible for ensuring our Customers have a positive shopping experience. The Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly manner, treats fellow Associates with respect, efficiently follows all company best practice standards as outlined in all work centers, and ensures proper merchandise presentation. The Retail Associate is expected to be engaged in these tasks as assigned during all working hours, and will be expected to perform a range of functions in all areas of the Store as business needs require. The Associate may be requested to perform additional tasks in specific situations, if performance of these tasks will help achieve our Customer service and operational goals. ESSENTIAL FUNCTIONS: Understands that safety is the number one priority and practices safe behaviors in everything they do. Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone. Maintains clutter free, clear egress to emergency exits. Immediately corrects or reports any unsafe conditions or practices to Store Leadership. Treats all Customers and Associates with respect and courtesy; is friendly and professional at all times. Recognizes fellow Associates using Company recognition programs. Assists Customers in any way necessary - is register-trained, assists Customers with merchandise, and answers Customer questions in a polite and knowledgeable manner. Greets all Customers by making eye contact, smiling and saying “hello” throughout the Store as well as saying “thank you” with every register transaction. Provides prompt and efficient responses to Customers at all times. Responds to Customer Service calls immediately. Handles all Customer issues in a courteous and helpful way, calling a member of the Store Leadership when needed. Represents and supports the Company brand at all times. Maintains a professional appearance, and adheres to the Company dress code at all times. Performs daily assigned sizing and recovery per company best practice to ensure a neat, clean and organized store that is well-maintained and efficiently merchandised to standards. Expedites newly received merchandise receipts to the sales floor with a sense of urgency, merchandising all items per company best practice to the monthly presentation guidelines and maintaining merchandise/brand name familiarity within departments to assist Customers. Understands the Loss Prevention Awareness program, the Shortage Highway, the Store Protection Specialist (SPS) position (where applicable), and merchandise protection standards. As a representative of Ross Inc., demonstrates integrity and honesty in all interactions with Associates and Customers. Safeguards confidential information, cash and credit card information, and merchandise. Follows all Mark-Out-of-Stock (MOS) policies, including the identification of MOS merchandise, proper processing of each piece and the notification of Store Leadership to review and approve all disposals. Follows all policies and procedures concerning cash, check, charge card and refund transactions, voids and offline procedures. Maintains a high level of awareness and accuracy when handling bankable tenders. Demonstrates a sense of urgency to efficiently perform their role. Maximizes productivity by executing all Store best practices and minimizing steps and touches in their work flow. COMPETENCIES: Manages Work Processes Business Acumen Plans, Aligns & Prioritizes Builds Talent Collaborates Leading by Example Communicates Effectively Ensures Accountability & Execution QUALIFICATIONS AND SPECIAL SKILLS REQUIRED: Effectively communicate with Customers, Associates and Store Leadership in a friendly, respectful, cooperative and pleasant manner. Ability to perform basic mathematical calculations commonly used in retail environments. PHYSICAL REQUIREMENTS/ADA: Ability to use all Store equipment, including PDTs, registers and PC as required. Ability to spend up to 100% of working time standing, walking, and moving around the Store. Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop. Ability to occasionally push, pull and lift more than 25 pounds. Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies. Certain assignments may require other qualifications and skills. Associates who work Stockroom shifts\: Ability to regularly push, pull and lift more than 20 pounds. SUPERVISORY RESPONSIBILITIES: None DISCLAIMER This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion. Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.
    $28k-33k yearly est. Auto-Apply 60d+ ago
  • Customer Service Advisor - Migrant Help

    Maximus 4.3company rating

    Customer service associate job in Portland, OR

    Description & Requirements Be part of something great Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care. We are more than just a call centre; we are a vital support line and a compassionate ear for some of the most vulnerable members of our communities, and we are seeking a dedicated Customer Service Advisor to join our team. This is a United Kingdom, Homebased position. You must be living in the United Kingdom, with the correct Right to Work in the UK (British passport/VISA etc.) to be considered for this role. Any applications from outside of the UK will not be considered. This role will be working late shifts - 5 x 7.5 hour days between 12pm - 10pm Monday-Sunday and will work some weekends, which could be 1 Saturday or Sunday or on occasions the full weekend and some bank holidays.. The shifts will be a mixture of these hours and a rota will be provided in advance. 12pm - 8pm 1pm - 9pm 2pm - 10pm. Start date: Monday 19th January 2026. This role is perfect for someone who is passionate about providing help to those who need it most. As a Customer Service Advisor in our contact centre, you will play a crucial role in delivering outstanding service to our service users by handling a high volume of calls, emails, and live chats. Partnering with the esteemed charity, Migrant Help, you will provide essential support to Asylum Seekers, making a significant difference in their lives. 1. Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary. 2. Identify and address safeguarding concerns promptly and effectively. 3. Meet customer service standards and performance goals. 4. Respond to difficult and sensitive cases with empathy, patience, and resilience. 5. Deliver information services across multiple channels (telephone, online, email, and live chat). 6. Resolve service user issues proactively, calmly, and professionally. 7. Offer guidance, tailored recommendations, and signposting to Service Users. 8. Follow established processes and adjust to evolving procedures. 9. Manage confidential information with strict adherence to data protection standards. 10. Proactively seek and address feedback to drive continuous improvement in role. Qualifications & Experience • Experience performing under pressure and handling demanding situations whilst staying calm and patient. • Experience maintaining high levels of accuracy and attention to detail in all tasks. • Experience collaborating with diverse teams to achieve common goals. • Ability to solve complex problems and deliver solutions in a timely manner. • Experience managing multiple tasks efficiently, ensuring deadlines are met and quality is maintained. • Ability to resolve conflict, ensuring a positive outcome. • Ability to work independently, demonstrating initiative and good decision-making skills. • Strong written English skills to accurately input and record service user information. Desirable • Experience working with service users with additional needs and adapting to unique requirements. • Awareness of mental health issues and a passion for further learning and development in this area. Individual Competencies • Ability to maintain composure and effectiveness in challenging and sometimes distressing situations, being able to regain stability following setbacks. • Ability to listen and engage with service users, understanding their needs and replying appropriately. • Ability to show empathy towards other's experiences and emotions. • Clear, effective and engaging communication skills with service users. • A positive approach to fostering an encouraging environment for colleagues and service users. • Proficient using a variety of digital software applications, and openness to learning new technologies. • Ability to prioritise time and tasks to meet deadlines and achieve objectives. • An open approach to embracing diverse perspectives and adapting to new ideas and ways of working. • Ability to adapt to changing environments and needs, being flexible and resilient in situations. • Ability to demonstrate the Maximus Values by showcasing integrity, taking accountability for actions and decisions, and upholding high ethical standards. Desirable • Possess cultural awareness, with the ability to respect and interact with people from diverse backgrounds. EEO Statement Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post. We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. YourGuaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process. Minimum Salary £ 25,185.00 Maximum Salary £ 25,185.00
    $32k-39k yearly est. 9d ago
  • Automotive Customer Service Advisor - 2231

    Tupeloms

    Customer service associate job in Sandy, OR

    Are you considering a career in automotive? At Premium Velocity Auto/ Jiffy Lube (PVA), no automotive experience is required! Transfer your customer service skills and retail sales knowledge to an industry that will really get you moving, we'll train you on the rest! We are now hiring Customer Service Advisors/Lube Technicians to work safely in various roles to meet the individual needs of the customer, ensuring that they are confident in the safety of their vehicle. Benefits: Opportunity to increase your payrate within your first 60 days of employment! Paid training plus bonus incentives for completing training. Cross-training across multiple roles, increasing your earning potential. Career paths that offer limitless growth opportunities (in Automotive and Management)! Safety focused work environment to always keep you and our customers safe! Unique benefits including legal and financial advising, employee discount on parts and services, and a members-only discount center for major purchases and day-to-day essentials! * Competitive Medical, Vision, Dental, company funded Life Insurance, FSA/DCFSA, and paid time off to help you care for yourself and your family! * For full time employees PVA is seeking reliable individuals with a growth mentality, committed to customer satisfaction. The ability to build rapport and explain products effectively makes you the perfect candidate for this position! We do not require automotive experience, but customer service/sales experience are preferred. Qualified candidates can work well in a team setting, have great communication skills, and are efficient in fast-paced environments. A valid driver's license is strongly preferred as it ensures your career opportunities will not be limited but is not required. See full job description below! ** Job Summary The Customer Service Advisor (CSA) for PVA (Jiffy Lube), helps build loyalty and increase sales by allowing our guests to make informed decisions about their automotive services. The CSA is a Lube Technician that is also responsible for creating a positive guest experience, which they can achieve by acting as the customer liaison and main point of contact throughout their visit! Job Responsibilities: Greet and escort guests from their vehicles as you review their requests. Inform guests of any promotions or products available with thorough understanding of the full range of Jiffy Lube products and services acquired through your training. Provide impartial recommendations or options that are tailored specifically to guest's needs based on manufacturer recommendations and technicians' findings. Communicate updates to the guest throughout the entire process as well as any special circumstances that impact overall satisfaction. Perform preventative maintenance such as oil and filter change, refill fluid levels, and inspecting and replacing lights, wiper blades, brakes, and tires. Promote customer loyalty by ensuring completion of quality workmanship, reviewing services completed with guest, confirming guest satisfaction, and encouraging return at recommended intervals. Other duties as assigned by management. Requirements: Proven face-to-face customer service or sales experience. Ability to perform the responsibilities of the job. Able to stand for an extended period. Ability to bend, stoop, reach, crawl, and climb stairs. Ability to lift over 50 pounds. Comfortable working in an enclosed and/or semi-outdoor environment. Authorized to work in the US without sponsorship. Qualifications: Valid Driver's License preferred. Excellent customer service and communication skills. Keen listening and reasoning skills to capture guests' product needs. Confident in overcoming objections and not afraid of rejection. An energetic and positive attitude that is welcoming to guests. Ability to work well in a team environment. Dedication to following safety policies and procedures. Willingness to undergo on the job training and a growth mindset. Ability to work in a fast-paced environment while multi-tasking. Benefits: Employer/Employee Funded Medical Plans, Prescription Drug Coverage, and Telemedicine* Employer Funded Basic Life & Accidental Death Dismemberment* Bonus structure for JLU Module completions within set timeframes. Employee discount on parts and services Additional benefits available:
    $33k-41k yearly est. 22h ago
  • Client Specialist

    Barry's 3.7company rating

    Customer service associate job in Portland, OR

    About the Role Client Specialists are the first line of contact at all Barry's studios. As such, they are well-versed in all aspects of our business complying with company policies, procedures and directives. Client Specialists are key to developing lasting client relationships through providing superior hospitality and assisting clients with class selections, bookings, and questions; maintaining a clean studio; FuelBar orders; and merchandise purchases. Our Client Specialists are excellent communicators and positive brand ambassadors, helping convey memorable experiences for our clients. Their passion for Barry's is conveyed in every client interaction. We are looking for passionate, hard-working, reliable, team-oriented, and forward-thinking problem-solvers with outgoing interpersonal skills, a love for health, an excitement for our brand, and the desire to be a part of building a stronger Barry's community. This position encompasses the following responsibilities, each of which is carried out in equal measure: Front Desk, Facilities & Fuel Bar. What You'll Do Front Desk Responsibilities: Client Experience: Understanding of hospitality principles & processes and ability to execute as part of the Barry's Client Experience Support the client experience with hospitality and studio amenities to build personalized experiences with the goal of positively impacting both sales and service Be an effective brand ambassador, ensuring clients are warmly welcomed, assisted accordingly, and have a memorable experience commensurate with the Barry's brand Establishing and maintaining Interpersonal Relationships: The candidate must develop constructive and cooperative working relationships with clients/staff, and maintain them over time Assist clients, building individual connections, and providing direction with any questions or concerns Communicating with Supervisors, peers: the candidate must provide information to supervisors and co-workers, by telephone, in written form, e-mail, text, or in person in a timely and efficient manner Deliver first class client experience at all times Ensure a clean and welcoming atmosphere at all times by assisting in studio cleaning, restocking, and upkeep as needed Guide clients with regards to the latest studio promotions, membership discounts and/or special events Maintain product knowledge for all studio retail operations Participate in all relevant training and development programs and meetings as directed by Operations leaders Have flexibility with schedule, having the ability to work weekends, holidays, morning or night shifts and adhere to work schedule, and meeting minimum availability requirements Fuel Bar Responsibilities: Deliver quality protein smoothies and customer service in the Fuel Bar Handle pre-orders and orders on the spot, custom to each client's needs Assist clients with questions and product selection Complete client's orders in a timely manner utilizing a POS transaction Maintain fuel bar department areas clean and sanitized Follow departmental procedures for safety, proper food handling, and sanitation according to local, state, and federal health code regulations Properly rotate merchandise in refrigerated coolers and department tables, paying special attention to spoiling goods according to company policy Prepare various fuel bar goods following company recipes Facility Maintenance: Prepare studio spaces before, after, and in-between classes by cleaning exercise equipment, sweeping, mopping and/or vacuuming floors, and wiping mirrors Support in cleaning and maintaining of locker rooms to brand standard as directed Regular deep cleaning, organization, and service of common areas, including the lobby space, FuelBar, Red Room/Lift/Ride spaces, retail shelves, locker rooms, hallways, and storage areas Conduct small studio repairs when appropriate Laundry services, including collecting, washing, and folding towels Adhere to daily and weekly cleaning and maintenance checklists Customer Service: Ensure all existing and new clients are provided with the highest level of hospitality Maintain client database and utilize information to increase client contact Attend social functions within the community to generate new business, invite current and prospective clients to in-studio events, and reach out through curated clienteling tools Qualifications Strong hospitality skills and alignment with Barry's Mission, Vision and Values. Ability to work either a full-time or part-time schedule Full-time employees: Must be available for a minimum of 30 hours per week with minimal restrictions. Must be available mornings, afternoons, evenings, inclusive of one weekend day (Saturday/Sunday) during studio operating hours, aligned with business needs. Part-time employees: Must be available for a minimum of 24 hours per week and minimum of 3-4 hours per available shift depending on state regulations. Must be available mornings, afternoons, evenings, inclusive of one weekend day (Saturday/Sunday) during studio operating hours, aligned with business needs. Friendly, outgoing personality and enjoy social interaction Exhibits enthusiasm for the studio and for the job Must be a patient, courteous listener, able to show empathy Responding to clients request with a can-do attitude Cooperative manner with a focus on team culture. Ability to prioritize and work within a fast-paced environment Exceptional cleaning skills and a clear understanding of what constitutes a sanitary environment Have an eye for detail and care for the studio's appearance and cleanliness Work as a cohesive team with all Barry's staff members to ensure efficiency and effectiveness Maintain a professional appearance and behavior Demonstrate excellent communication skills Candidates must be at least 18 years or older to apply
    $41k-63k yearly est. 60d+ ago
  • TEMPORARY CLASSIFIED EMPLOYEE

    Castle Rock School District

    Customer service associate job in Castle Rock, WA

    TEMPORARY CLASSIFIED EMPLOYEE JobID: 1796 Classified Employee/Paraeducator - Level 2 Date Available: 02/02/2026 Additional Information: Show/Hide Description: Temporary Classified Employee/ Paraeducator Level 2 Location: Elementary Building Job Summary: We would like to announce the opening of a Temporary Level 2 Paraeducator position at the Castle Rock Elementary School. This position will be seven hours per day, five days per week for the remainder of the 2025-2026 school year. Previous successful experience working with special education students with challenging behavior(s), Right Response training, and knowledge and understanding of students with high needs is preferred for the position. The position may also require feeding, dressing, toileting, and diapering. Complete job duties may be located in the position description listed below. The successful candidate must possess an Associate's Degree, or two years of college-level coursework, or pass a rigorous assessment (ParaPro). Seniority rights will be exercised according to Article X, Section 10.5 of the P.S.E. Negotiated Agreement. General Responsibilities: Under the general direction of the building administrators, and the special education case managers, this position will be in the Castle Rock Elementary School. The paraeducator assists with instructional and non- instructional activities; works in the classroom to correct, improve and reinforce skills of students with various disabilities; assesses and records student progress, and manages resources . Essential functions include, but not limited to: 1. Facilitates alternative methods of communication for non-verbal student(s). 2. Works independently with student(s) as directed by the teacher. 3. Assists student(s) in carrying out self-care activities such as feeding, dressing, toileting, and diapering. 4. Practices ethical and professional standards of conduct, including the requirements of confidentiality. 5. Communicates with colleagues, follows instructions and uses problem solving and other skills that will enable the paraeducator to work as an effective member of the instructional team. 6. Provides positive behavioral support and management. 7. Applies knowledge of the elements of effective instruction to assist teaching and learning as developed by the certificated/licensed staff in a variety of settings. 8. Utilizes appropriate strategies and techniques to provide instructional support in teaching and learning as developed by the certificated/licensed staff. Application Procedure: Apply Online at crschools.org/ If internal applicants would like to be considered for this position, please email ******************** Castle Rock School District does not discriminate on the basis of sex, race, creed, religion, color, national origin, age, honorably discharged veteran or military status, sexual orientation including gender expression or identity, disability, or the use of a trained dog guide or service animal by a person with a disability in its programs and activities and provides equal access to the Boy Scouts and other designated youth groups. The following employee(s) has been designated to handle questions and complaints of alleged discrimination: Title IX Coordinator Bryan Keatley 615 Front Ave SW Castle Rock, WA 98611 ************ ********************** Section 504/ADA Coordinator Jeanne Foster 600 Huntington Castle Rock, WA 98611 ************ ********************* Compliance Coordinator 28A.640/642 RCW Superintendent 600 Huntington Ave S Castle Rock, WA 98611 ************ ********************** FMLA regulations require all employers to post the updated FMLA notice. Powered by applicant tracking, a product of Frontline Education
    $27k-41k yearly est. Easy Apply 5d ago
  • Customer Service Advisor

    Radius Recycling

    Customer service associate job in Vancouver, WA

    Responsibilities include working as part of a retail sales team to provide best in class customer care. The Customer Service Advisor (CSA) often begins as a Pick-n-Pull Greeter and can work their way up through Part Sales, Parts Specialist and eventually a store Sales Lead through positive work ethics and evaluations. This is a retail sales position that requires a "can do" selling spirit and the ability to work as a team to meet the store's sales goals. The CSA will be present during all peak customer traffic periods which could include weekends, sale days, or any other occasion that would generate high customer flow into the store per the specified store schedule. The CSA will promote sales and service to customers. The CSA is expected to maintain the excellent standards of all Pick-n-Pull policies and procedures, while always being pleasant, respectful, and helpful. Essential Functions: * Promote the Pick-n-Pull Safety Culture. * Be a team player. Work as a member of the team to help the team achieve its goals. * Maintain a high level of integrity. * Provide required information to customers as they enter the store. Offer friendly and enthusiastic answers to customer questions. * Follow loss prevention, risk control, quality assurance, and proper cash handling procedures at all times. * Work as a team towards housekeeping, janitorial, and other duties as assigned by the task list. This can include cleaning tires, carrying batteries, mopping floors, etc. * Follow all company policies and procedures. * Identify when customer interaction requires assistance from management. * Complete sales training and follow the Pick-n-Pull 5 Step Sales Model. Engage in continuous training and education in all areas of the Pick-n-Pull business. * Additional duties as assigned. Qualifications: * Must work safely at all times. * Must have good people skills with an outgoing friendly positive attitude. * Able to work retail hours including overtime, weekends and holidays. * Must have reliable means of transportation. * Must be able to read, write, and speak in the English language. * Bilingual in Spanish a plus, but not required. * Be proficient in automotive part/product identification and recognize parts and how they relate to our customer receipts. * Follow company dress code policy, maintaining a well groomed, neat appearance so as to create a favorable impression with customers. * Previous experience in a retail environment preferred but not required. Physical Activities Required to Perform Essential Functions: Standing, lifting, walking, bending, and stretching are required regularly to perform customer care, product relocation and placement, and environmental health and safety functions. * Manual dexterity to maintain the housekeeping of the facility by mopping, sweeping, etc. In conjunction, but not limited to, assigned task list duties. * Vision must be sufficient to perform job functions safely as described above. * Able to work on feet (stand and walk) for assigned work shift. Job Conditions: * Exposure on a regular basis to outdoor weather conditions. * Exposure to occasional noisy conditions and machinery operation. PLEASE NOTE: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. All U.S. applicants must be 18 years of age or older and all Canada applicants must be 16 years of age or older. Radius Recycling participates in e-verify for all U.S. new hires. An offer of U.S. employment by Radius Recycling or any of its subsidiaries is contingent on the satisfactory completion of a post-offer drug screen and background check. All new hires must review and sign an Arbitration Agreement. This applies to all U.S. non-union employees. As an Equal Opportunity Employer, Radius Recycling does not discriminate on the basis of race, religion, color, sex, marital status, disability status, national origin or ancestry, veteran status, age, prior industrial injury, sexual orientation, genetic information, or any other protected status under local, state or federal law.
    $31k-39k yearly est. 13d ago
  • Temporary Classified Employee

    Castle Rock School District 401

    Customer service associate job in Castle Rock, WA

    Classified Employee/Paraeducator - Level 2 Date Available: 02/02/2026 Closing Date: 01/29/2026 Description: Temporary Classified Employee/ Paraeducator Level 2 Location: Elementary Building Job Summary: We would like to announce the opening of a Temporary Level 2 Paraeducator position at the Castle Rock Elementary School. This position will be seven hours per day, five days per week for the remainder of the 2025-2026 school year. Previous successful experience working with special education students with challenging behavior(s), Right Response training, and knowledge and understanding of students with high needs is preferred for the position. The position may also require feeding, dressing, toileting, and diapering. Complete job duties may be located in the position description listed below. The successful candidate must possess an Associate's Degree, or two years of college-level coursework, or pass a rigorous assessment (ParaPro). Seniority rights will be exercised according to Article X, Section 10.5 of the P.S.E. Negotiated Agreement. General Responsibilities: Under the general direction of the building administrators, and the special education case managers, this position will be in the Castle Rock Elementary School. The paraeducator assists with instructional and non- instructional activities; works in the classroom to correct, improve and reinforce skills of students with various disabilities; assesses and records student progress, and manages resources . Essential functions include, but not limited to: 1. Facilitates alternative methods of communication for non-verbal student(s). 2. Works independently with student(s) as directed by the teacher. 3. Assists student(s) in carrying out self-care activities such as feeding, dressing, toileting, and diapering. 4. Practices ethical and professional standards of conduct, including the requirements of confidentiality. 5. Communicates with colleagues, follows instructions and uses problem solving and other skills that will enable the paraeducator to work as an effective member of the instructional team. 6. Provides positive behavioral support and management. 7. Applies knowledge of the elements of effective instruction to assist teaching and learning as developed by the certificated/licensed staff in a variety of settings. 8. Utilizes appropriate strategies and techniques to provide instructional support in teaching and learning as developed by the certificated/licensed staff. Application Procedure: Apply Online at crschools.org/ If internal applicants would like to be considered for this position, please email ******************** Castle Rock School District does not discriminate on the basis of sex, race, creed, religion, color, national origin, age, honorably discharged veteran or military status, sexual orientation including gender expression or identity, disability, or the use of a trained dog guide or service animal by a person with a disability in its programs and activities and provides equal access to the Boy Scouts and other designated youth groups. The following employee(s) has been designated to handle questions and complaints of alleged discrimination: Title IX Coordinator Bryan Keatley 615 Front Ave SW Castle Rock, WA 98611 ************ ********************** Section 504/ADA Coordinator Jeanne Foster 600 Huntington Castle Rock, WA 98611 ************ ********************* Compliance Coordinator 28A.640/642 RCW Superintendent 600 Huntington Ave S Castle Rock, WA 98611 ************ ********************** FMLA regulations require all employers to post the updated FMLA notice.
    $27k-41k yearly est. Easy Apply 5d ago

Learn more about customer service associate jobs

How much does a customer service associate earn in Vancouver, WA?

The average customer service associate in Vancouver, WA earns between $27,000 and $45,000 annually. This compares to the national average customer service associate range of $24,000 to $40,000.

Average customer service associate salary in Vancouver, WA

$34,000

What are the biggest employers of Customer Service Associates in Vancouver, WA?

The biggest employers of Customer Service Associates in Vancouver, WA are:
  1. Dollar Tree
  2. Walgreens
  3. American Retail Group
  4. Nova Analytic Labs
  5. The Hertz Corporation
  6. Legacy Health
  7. Multi-Site Management, LLC
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