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Customer service associate jobs in Vermont - 1,097 jobs

  • Drive with DoorDash - Receive 100% of Customer Tips

    Doordash 4.4company rating

    Customer service associate job in Newport, VT

    Why Deliver with DoorDash? DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day. As a Dasher, you'll stay busy with a variety of earnings opportunities and can work when it works for you. Whether you're looking for a side hustle or a full-time gig, delivering with DoorDash gives you the opportunity to earn extra cash on your terms. Multiple ways to earn: Whether you're delivering meals, groceries, or retail orders, DoorDash offers diverse earning opportunities so you can maximize your time. Total flexibility: Dash when it works for you. Set your own hours and work as much-or as little-as you want. Know how much you'll make: Clear and concise pay model lets you know the minimum amount you will make before accepting any offer. Instant cash flow: Get paid the same day you dash with DoorDash Crimson*. No deposit fees, no waiting. Quick and easy start: Sign up in minutes and get on the road fast.** Simple Process: Just pick up, drop off, and cash out. Payday is in your back pocket. Basic Requirements 18+ years old*** (21+ to deliver alcohol) Any car, scooter, or bicycle (in select cities) Driver's license number Social security number (only in the US) Consistent access to a smartphone How to Sign Up Click “Apply Now” and complete the sign up process Download the DoorDash Dasher app and go *Subject to eligibility requirements and successful ID verification. The DoorDash Crimson Deposit Account is established by Starion Bank, Member FDIC. The DoorDash Crimson Visa Debit Card is issued by Starion Bank. **Subject to eligibility.. ***Must be 19+ in Arizona, California, Colorado, Delaware, Florida, Georgia, Idaho, Kentucky, Montana, New Jersey, New Mexico, Texas, Utah, and West Virginia Additional information Dashing with DoorDash is a great earnings opportunity for anyone looking for part-time, seasonal, flexible, weekend, after-school, temporary, steady delivery gig. Deliver with DoorDash and earn extra cash while being your own boss. Dash when it works for you. Sign up today.
    $36k-43k yearly est. 9d ago
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  • Part Time Flexible Customer Service Associate

    Hertz 4.3company rating

    Customer service associate job in Vermont

    The Part Time Flexible Customer Service Associate consults with customers on their rental. Maximizing revenue opportunities by actively offering products and services and overcoming customer objections. Ensures that the customer receives world-class customer service and sales support. The responsibilities also include shuttling customers. This position also ensures vehicles are prepared for customer pick-up, which includes cleaning vehicles. assessing damage, fueling, and refilling all fluids. Wage: $22.11/hr Qualifications: Strong oral and written communication of ownership, accountability, and initiative. Applicant must possess all auditory, speaking and communicating capabilities necessary to complete the responsibilities detailed above. The essential functions of this position include, but are not limited to, the following such as sitting, standing, waking, bending and twisting, climbing, driving, pushing and pulling, speaking, hearing, writing, lifting, seeing, and reading. Knowledge of equipment operation such as computer terminal, telephone, calculator, copy machine, and fax machine is required. Apply today and shift your career into drive for tomorrow! Benefits and Perks: Not only do you get to be part of an organization where you Drive your Potential, Power your Passion!! Below are a few perks and discounts: Up to 40% off the base rate of any standard Hertz rental Medical, Dental & Vision plan options Retirement programs, including 401(k) employer matching Paid Parental Leave & Adoption Assistance Employee Assistance Program for employees & family Educational Reimbursement & Discounts Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness Perks & Discounts -Theme Park Tickets, Gym Discounts & more
    $22.1 hourly Auto-Apply 60d+ ago
  • Customer Support Representative

    Cellular Sales 4.5company rating

    Customer service associate job in Vermont

    Cellular Sales The Consumer Support Representatitve will provide on going support to our sales force by conducting research, preparing reports, and handling information requests. Assist in several areas to maintain functioning work processes. Communicate and work with multiple areas of the organization including Sales Consutlants, customers, and leadership. Flexible to support changing priorities and needs. About Us At Cellular Sales, we believe our most important customers are those working on our team. That's why we are intentional about building a family- like culture, offer a competitive compensation package, defined career path, and an industry leading training and development program. We can't expect our people to provide their customers with an unparalleled experience if we don't provide the same for them.We are now the recognized market leader in mobile technology consulting and are relentless in our pursuit to set the bar even higher. Collaboration, innovation, and blazing trails is what we do. Winning is the result. Our people are the secret ingredient for our sustained success. We don't just want to hire people that need a job, we want people that desire to be a part of creating something that will having a lasting impact. In this role you will Accept, resolve and/or escalate customer calls and/or manage the documentation and follow up processes. Accept, resolve and/or appropriately escalate Sales Representatives issues/complaints. Coordinate and supply necessary documentation within online reporting trackers as needed. Utilize internal systems to access and research customer accounts and history. Confer with customers by telephone to provide information about products or services, cancel accounts, or obtain details of complaints. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as follow up actions taken. Consistently follow up to ensure that appropriate changes were made/actions were taken to resolve customers' problems. Determine credits or charges for services rendered and collect payments or arrange for billing. Refer unresolved customer grievances to designated departments for further investigation. May review insurance policy terms to determine whether a particular loss is covered by insurance. Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments. What we would like to see from you Accountability: Accepting responsibility that results in anticipation/prevention of problem areas from actions, and problem solving inside and outside the department/organization. Customer Focus: Knowing the (internal and external) customer business needs and acting accordingly; anticipating customer needs, and giving high priority to customer satisfaction and customer service. Oral Communication: Shaping and expressing ideas and information in an effective manner. Problem Solving: Having the ability to identify problems and issues of varying complexities and to find effective solutions with few guidelines. Teamwork: Working as a productive member of a cohesive group toward a common goal, and contributing to team development and effective team dynamics. Written Communication: Expressing ideas and opinions clearly in properly structured, well-organized, and grammatically correct reports or documents; utilizing language and terminology. Required Education and Experience High School diploma or equivalent required. Preferred Education and Experience Proficiency in Excel highly preferred. Additional Eligibility Qualifications (Knowledge, Skills, Abilities) Knowledge Clerical - Knowledge of administrative, clerical procedures, systems such as managing files and records, designing forms and other office procedures and terminology. English Language- Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Skills Active Listening - Giving full attention to what others say, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Service Orientation - Actively looking for ways to help people. Coordination - Adjusting actions in relation to others' actions. Time Management - Managing one's own time. Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do. Monitoring - Monitoring/Assessing performance of oneself to make improvements or take corrective action. Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making. Resolving Conflicts and Negotiating with Others - Handling complaints, settling disputes, and resolving grievances and conflicts or otherwise negotiating with others. Dealing with Multiple Personality Types- Possessing the personal decorum and professionalism to frequently deal with unpleasant, angry or discourteous individuals. Abilities Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense. Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. Updating and Using Relevant Knowledge - Keeping up-to-date technically and applying new knowledge to the job. Able to learn and work fluidly in new systems as the job demands. Organizing, Planning, and Prioritizing Work - Developing specific goals and plans to prioritize, organize, and accomplish your work. Able to discern time sensitive situations and act accordingly. Performing Administrative Activities - Performing day-to-day administrative tasks such as maintaining information files and processing paperwork. Importance of Being Exact and Accurate - The ability to be very exact or highly accurate in performing daily duties. AAP/EEO Statement Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Classification, Compensation & Benefits The classification is Non-Exempt.Your pay will be based on your skills and experience $20-$25 ( hourly + commission ) - talk with your Talent Acquisition Partner to learn more! Cellular Sales offers the following benefits: medical, dental, vision, 401(k), sick days, short-term disability, long-term disability, flexible savings accounts, paid holidays, and life insurance. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
    $20-25 hourly Auto-Apply 58d ago
  • Customer Service Representative

    Community Financial System, Inc. 4.3company rating

    Customer service associate job in Hardwick, VT

    Job Description At Community Financial System, Inc. (CFSI), we are dedicated to providing our customers with friendly, personalized, high-quality financial services and products. Our retail division, Community Bank, N.A., operates more than 200 customer facilities across Upstate New York, Northeastern Pennsylvania, Vermont and Western Massachusetts. Beyond retail banking, we also offer commercial banking, wealth management, investment management, insurance and risk management, and benefit plan administration. Just as our employees are committed to helping our customers manage their finances, we're committed to our employees. After all, they make it happen for our customers every day. To ensure our people can enjoy long and successful careers here at CFSI, we offer competitive compensation, great benefits, and professional development and advancement opportunities. As an equal-opportunity workplace and affirmative-action employer, we celebrate and support a diverse workplace for the benefit of all: our employees, customers and communities. Responsibilities A Customer Service Representative (CSR) is responsible to deliver a positive customer experience to current and prospective bank customers on the banking floor. This position must be able to adapt well in the face of workplace stressors such as customers service complaints. It requires someone who will maintain the security of customer information, prioritize items of significance, and be a team player. Provide quality customer service and a positive banking experience by handling financial transactions (i.e. opening of accounts) with a professional attitude Determine customer needs, explain and sell products and services Participate in branch prospecting efforts Assist customers with requests such as stop payments, wire transfers, balance discrepancies, loan information, etc. Serve as a liaison between customer and operational areas May provide back up to the teller line as needed Ability to understand directions and adhere to established policy and procedures Able to remain focused Other related duties as assigned or directed Maintain proficient knowledge of, and demonstrate ongoing compliance with all laws and regulations applicable to this position, ensure ongoing adherence to policies, procedures, and internal controls, and meet all training requirements in a timely manner As an integral member of the Branch, this position is also responsible to provide assistance wherever necessary to help the Branch and the Bank in achieving their annual goals May be called upon to travel to other branches in the area to provide support as needed and to ensure proper staffing levels Qualifications Education, Training and Requirements: High School Diploma or GED Internal product and services knowledge Accurate and proficient math skills Professional and friendly interpersonal communications skills Proficient computer skills Clear thinking and ability to stay focused Thorough knowledge of bank products and services Must be able to consistently demonstrate the Company's core values: a strong work ethic, integrity, respect for others, responsibility, transparency and humility Two (2) years of bank and/or customer service normally required All applicants must be 18 years of age or older
    $26k-31k yearly est. 1d ago
  • Customer Service Advisor

    Anthology 4.7company rating

    Customer service associate job in Georgia, VT

    United States Work From Home! Pay is $12.50/hour. We use national and industry-specific survey data to assist in determining compensation. Additionally, we consider factors such as external market rate, budget for the role, and the compensation rates of current employees performing the same function. Some roles will have variable pay. The Opportunity: Position responsibilities: Answering customer inquiries via phone, chat, and other electronic methods Responding to customer requests for product information and assistance Assisting customers with complaints and billing inquiries Resolving customer service issues in a timely and professional manner Utilizing computer technology to handle a high volume of calls Working closely with team leads, supervisors and contact center managers to ensure customer satisfaction Adhering to call script and call center policies Compiling reports Managing customer interactions using provided Amazon Web Services (AWS) tools The Candidate: Required skills/qualifications: High School diploma or equivalent combination of education and experience Must be at least 18 years old A stable history of employment Willing to accept a temporary assignment Must be able to work full time, 40 hours a week Must have a quiet, distraction-free work environment without any conflicting responsibilities during scheduled work shift Experience using internet-based browsers such as Chrome, Firefox, Safari Ability to accurately type at least 25 wpm Excellent oral and written communication skills Proficiency in MS Office computer applications, including Word and Excel Full professional proficiency in written and spoken English (equivalent to CEF C1 level or above) Must reside within an approved state* Must be able to work from home with the following internet requirements: High-speed Internet Connection (Cable, Fiber, DSL) Mobile Broadband is not supported (including satellite, wireless/cellular hotspot service, and point to point internet service) 30 Mbps Download 15 Mbps Upload 100ms Ping or less Jitter: 40 MS or less Wi-Fi Connection is permitted The employee will be responsible for maintaining the required service and stability. A wired connection from the modem/router to the device will be required if service instability exists, no splits/gaps or usage of Wi-Fi bridges This is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time. Anthology is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor.
    $12.5 hourly Auto-Apply 60d+ ago
  • Customer Support Representative

    Onepoint Partners

    Customer service associate job in Vermont

    Remote - US Resident Only We want a customer-oriented, self-starter for a Customer Support Representative. Being the initial impression you create in your role, you will be the go-to person for customers using phone, email, and live chat. You will ensure that every interaction with clients is pleasant, quick, and successful while you respond to queries, solve issues, and offer ideas to enhance the total customer experience. Main responsibilities are: Using live chat, email, and phone, kindly, precisely, and fast answer customer questions. Maintaining a great degree of professionalism, respond professionally to client questions, difficulties, and concerns. Give consumers choices and answers to meet their requirements and satisfy them. Always be knowledgeable about the goods, services, and policies of the firm so you may provide them the most accurate and modern information. Handle consumer orders, exchanges, refunds, and returns following all business policies. Record all contacts, transactions, and customer-related problems completely; ensure you follow up as necessary. Help inside teams to promptly address consumer issues. Emphasize maximizing customer happiness and decreasing resolution times as you either meet or exceed all performance targets, both team-based and personal. Stay informed about company initiatives to improve new features, customer service, and product modifications. Critical Needs: Ideally in a high-stress environment, have progressed from customer service or support roles. Excellent written and spoken communication skills; always presents professionalism and empathy. strong in problem analysis and client practical solution development. In a hectic company, one must be able to set priorities and manage several tasks. I have background with CRM systems and customer service tools. For this job, one must be optimistic and driven for professional growth. Our Offers: a friendly workplace that values your individual efforts and promotes group projects. chance to grow professionally. To increase your degree of competency, get constant education and thorough training. competitive compensation and benefits package.
    $40k-48k yearly est. 60d+ ago
  • Advisor, Enterprise & Medical Customer Master Data

    Cardinal Health 4.4company rating

    Customer service associate job in Montpelier, VT

    **_What Data Management and Governance contributes to Cardinal Health_** The Data & Analytics Function oversees the analytics life-cycle in order to identify, analyze and present relevant insights that drive business decisions and anticipate opportunities to achieve a competitive advantage. This function manages analytic data platforms, the access, design and implementation of reporting/business intelligence solutions, and the application of advanced quantitative modeling. Data Management and Governance provides direction of data assets and is responsible for data strategy, quality, standards and service levels. Data management acquires, validates, standardizes, enriches, protects and publishes structured, third party and unstructured data for use by the business. Governance defines and implements policies, standards and metrics that ensure the effective and efficient use of trusted data and statistical models to support regulatory and business goals. **_Accountabilities in this role_** + Serves as a trusted resource for broad and deep Customer Master Data subject matter expertise in the context of developing new business processes and technology solutions + Leverage skills to drive efficiencies for Cardinal Health related to the understanding, review, extraction, correction, or provision of Master Data to consumers of Master data. + Will be an expert consulting on data integrity related to customers and how information flows between teams and systems to drive decisions + Consults directly on data-driven solutions for gaps in visibility & enabling proper reporting + Work with cross-functional partners across our highly matrixed organization to understand both upstream inputs to, and downstream impact of, current and future customer master data processes + Able to capture and communicate clearly how the work being done brings value to Cardinal Health and its customers + Other duties as assigned **Proficiencies desired:** + Ability to comfortably and confidently manipulate large-volume data sets to extract insights and drive action + Ability to write complex SQL queries, understand database schemas, and optimize performance for data extraction and manipulation + Demonstrated ability to develop, implement, and maintain data automation workflows using Python. + Experience with relevant Python libraries for database interaction (e.g., SQLAlchemy, Psycopg2), data manipulation (e.g., Pandas), and API integrations + Ability to analyze complex data problems, design efficient solutions, and troubleshoot automation workflows. + Proficiency in data ingestion procedures + Understanding of data layering concepts within a database + Proven ability to build and manage data automation and reporting solutions using open-source tools and programming languages, minimizing reliance on proprietary software + Ability to explain complex work in a way that will resonate with partners regardless of technical acumen. + Experience with process improvement methodologies + Proficiency in stakeholder management + Ability to create clear process and automation documentation + Ability to advise in strategic business initiatives on the requirements from Customer Master Data to protect or improve customer experience or efficiency of service + Ability to build and maintain positive relationships with many functional partners and stakeholders + Ability to comfortably and confidently consult on risk to service levels resulting from new process(es), in or outside our team **Familiarity with these is helpful:** + Understanding business concepts as they apply to various Cardinal Health functions and providing expertise on how Customer Master Data contributes to those functions + Experience working with Data Governance to identify opportunities for data cleanup that may deteriorate our ability to provide effective service efficiently + Experience as a leader, formally or informally, including direct or influential leadership + Familiarity with data visualization techniques and tools + Familiarity with Artificial Intelligence concepts and their practical application in the business + Understanding of data governance, quality, and remediation procedures + Familiarity with various factions of medical services or administration and their customers in the medical industry (Labs, 3rd party billers, nursing services, management services, GPOs, RPCs etc.) + Experience pursuing enhancements and defects for technology solutions (SAP, IBM, SFDC, etc.) + Understanding of contracts, liability, and risk mitigation + Familiarity with standard accounting practices + Knowledge of data standardization and classification + Adaptability to an ever-changing market **Qualifications** + 3-5 years of industry experience preferred + Process oriented, with experience in process mapping + Effective communication and facilitation skills to collaborate across various teams and leadership + Strong knowledge of Cardinal Heath business processes and systems preferred + Ability to manage multiple priorities and meet deadlines + Personal courage and resiliency + Self-driven and eager to learn + Trusted to do the right thing **_What is expected of you and others at this level_** + Applies comprehensive knowledge and a thorough understanding of concepts, principles, and technical capabilities to perform varied tasks and projects + May contribute to the development of policies and procedures + Works on complex projects of large scope + Develops technical solutions to a wide range of difficult problems + Solutions are innovative and consistent with organization objectives + Completes work; independently receives general guidance on new projects + Work reviewed for purpose of meeting objectives + May act as a mentor to less experienced colleagues **Anticipated salary range:** $80,900 - $103,950 **Bonus eligible:** No **Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being. + Medical, dental and vision coverage + Paid time off plan + Health savings account (HSA) + 401k savings plan + Access to wages before pay day with my FlexPay + Flexible spending accounts (FSAs) + Short- and long-term disability coverage + Work-Life resources + Paid parental leave + Healthy lifestyle programs **Application window anticipated to close:** 1/20/2026 *if interested in opportunity, please submit application as soon as possible. The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity. _Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._ _Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._ _To read and review this privacy notice click_ here (***************************************************************************************************************************
    $37k-44k yearly est. 34d ago
  • Activities-Reservations Agent - Seasonal

    Jay Peak Resort 3.3company rating

    Customer service associate job in Vermont

    PART-TIME & FULL-TIME | SEASONAL POSITIONS AVAILABLE This is where we're supposed to give you a quick introduction about working at Jay Peak. Except there's nothing quick about what your experiences will be or what our expectations are. In summary, we will expect you to work hard, to help fellow teammates, to service the guest and to have fun. In return, we will pay you fairly, let you know (and more importantly make you feel) that you are valued, and, if you're so inclined, work with you to help create a career. Still interested? Keep reading. The Activities-Reservations Agent receives incoming reservation/activities calls for Jay Peak Resort Properties. Makes required reservations and informs guest of policies. Respond to Email inquiries. Works with guests via 3rd party extranets. ESSENTIAL DUTIES & RESPONSIBILITIES (include the following, other duties may be assigned) Answers incoming calls for lodging guest reservations inquiries for Jay Peak Resorts. Answers incoming calls for Resort Activities Center. Up-sell lodging guests into on resort amenities such as lessons, Clips and Reels, dinner reservations. Performs outbound calls for incoming guests to ensure all extra resort activities have been reserved in advance of arrival. Assist guests in best understanding the Resort's various lodging accommodations, packaging options available & on property amenities. Reserving accommodations for Resort guests, most suited to their needs, verifying availability and quoting costs. Relay deposit/cancellation policies, processing advance deposits, emails confirmation letters, supplying details of check-in and check-out. Maintain current knowledge of lodging specials, sell rates & Resort events. Obtain beneficial information from incoming callers, offering effective tracking for resort sales. Maximize potential room revenue by following specified selling guidelines. Other duties as assigned by supervisor, which could be directly related, or unrelated to original position. SUPERVISORY RESPONSIBILITIES This position has no supervisory responsibilities. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. LANGUAGE SKILLS Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. MATHEMATICAL SKILLS Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry. REASONING ABILITY Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. COMPUTER SKILLS Ability to use multiple property software programs to successfully complete guest needs. OTHER QUALIFICATIONS Professional customer service/communication skills & telephone etiquette. Ability to retain and explain details patiently to callers. Ability to learn and work with GDS Providers. Must be willing to adapt to constant changes in a fast-paced environment. Familiarity with computer software, such as Excel and Word, Ability to learn Maestro software (on the job training available for Maestro training). Sales skills and good customer service manner. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is frequently required to sit and use hands to finger, handle or feel. The employee is occasionally required to walk. Specific vision requirements of this job include close vision and color vision. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. RESORT CONDITIONS This is a Winter Resort Area. It requires that work venues are varied, and in many cases include steep stairways, multilevel buildings and outdoor work areas, subject to very cold, sometimes wet or very sunny work sites. Some facilities are located at the base or bottom area and some are semi-remote and can only be reached by traveling via chair lift(s), skis or snowboards. Walking surfaces are frequently frozen, sloped and slippery. Proper footwear is a must, indoors and out. Workdays and hours, as well as the number of hours required will vary, with an emphasis on weekends and holidays WHY WORK AT JAY PEAK? We're a team of good-natured folks at the heart and soul of a growing resort community. Our co-workers are our friends, so we happily go the extra mile for each other and our guests. We're rewarded fairly for our collective efforts and encouraged to pursue individual goals. We're a family, one that gets to choose its members. We strive for an authentic, community driven Resort that derives its vitality from the on-mountain experience, respect for its history & what has come before it, and its employees whose energy and spirit are its foundation. It's not for everyone but we're not looking for everyone-we're looking for you. IF YOU HAVE WHAT IT TAKES, HERE'S WHAT YOU'LL GET Wage: $17.76 per hour Paid Sick Time 401k program eligibility with employer match after a year of employment with 1,000 hours of service FREE or deeply discounted season passes for you and your dependents Employee Recognition Programs (including daily, monthly, yearly, and seniority programs) Seasonal employee parties Regular free employee breakfasts/lunches, family events, and parties For a full listing of employee perks both on and off-property, click here Jay Peak Resort is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. We are committed to the full inclusion of all qualified individuals. In keeping with our commitment, Jay Peak Resort will take the steps to assure that people with disabilities may be provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, or for a full listing of all physical demands/requirements, working conditions, environment, and all other ability qualifications for this role please contact the Human Resources office at ************ or ********************.
    $17.8 hourly Auto-Apply 60d+ ago
  • Associate Client Advocate - Northeast Region

    WTW

    Customer service associate job in Burlington, VT

    ** WTW is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, WTW has 40,000 employees serving more than 140 countries. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas - the dynamic formula that drives business performance. Together, we unlock potential. Learn more at wtwco.com . **Description** The Associate Client Advocate (ACA) client-facing functions utilizing the colleague's advanced skills in Commercial Property and Casualty Insurance and is responsible for a blend of internal delivery activities. The ACA is responsible for supporting client relationships, strategy development, and execution at the insurance program level. The Associate Client Advocate (ACA) owns client service activities and client engagement in those activities through daily coordination with an assigned Client Specialist in our Global Service Delivery (GSD) Team. The ACA is the primary point of contact for providing all service, escalation, and placement to meet the client's insurance and risk management needs. The ACA has a strong connection to the client's business with a fundamental understanding of its industry and aids in opportunities to maximize the profitability of existing clients by supporting new business efforts. The primary responsibility of the Associate Client Advocate is to provide an exceptional client experience, with a primary focus on direct client engagement and retention of that business. This includes engaging with sales and broking to understand marketplace changes, design and deliver client presentations/proposals, assist and respond to defensive RFPs, and attend oral presentations where required. As an ACA you are expected to have: + Basic negotiation skills and demonstrated experience + Basic account management skills and demonstrated experience + Basic project management skills and demonstrated experience + Strong presentation skills + Ability to adapt to change + Solid organization skills + Ability to mentor a Client Specialist colleague As an ACA you have the potential to serve as a mentor to other ACAs, a partner/ team member for others within your IVD, or an ACA Leader. Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity. **The Role** + Retains existing book of business, develops, and strengthens client relationships + Identifies, engages, and integrates delivery of all WTW internal resources to deliver an exceptional client experience + Provides direct or supporting strategic planning and consulting advice to clients; monitors insurance and risk management needs in collaboration with WTW resource, practice, and industry groups. + Recommend appropriate solutions throughout the policy term (including acquisition due diligence) + Maximizes the profitability of the client account & drives retention of that business + In collaboration with the Client Advocate, actively expands existing client relationships and supports new business prospecting + Collaborates with client teams during Internal and External Strategy Meetings + Engages with sales and broking to understand marketplace changes + Supports the fee/compensation agreement and overall client invoicing processes + Supports defensive RFP responses + Aids in the design and delivery of full client presentations/proposals, client advocacy reports, client service plans and schedules + Coordinates the renewal process to establish and implement the client-specific renewal strategy, collaborates with WTW resources and industry groups to develop and deliver renewal to clients + Ensures all policy requirements (legal, regulatory & compliance) are met + Client-level coordination & management of all service delivery (GSD) + Engage Service Liaisons (Subject Matter Expert or Client Operations Specialist) on escalations + Gather and receive all client information working in collaboration with the Client Specialist + Responsible for coordination of all service delivery activities such as audits, completing second pair of eyes review on policies, resolving all accounting issues, managing aged receivables and bad debt, surplus lines affidavits, issuance of client invoicing and certificates of insurance and auto identification cards. **Qualifications** **The Requirements** + Targeted 5+ years of commercial Property & Casualty insurance knowledge/experience in a client-facing role, or demonstrated capabilities to complete role responsibilities + Able to apply knowledge of coverage forms in the analysis of program design, the identification of coverage gaps, and ongoing coverage consultation + Depending on the complexity of accountability to understand, interpret, analyze, and/or present analytical models + Relationship Management skills: ability to leverage internal and external relationships to bring WTW resources and assets tailored to client needs + Negotiation skills - the ability to drive conflict resolution and secure concessions without damaging relationships. + Business Acumen; knowledge of strategy, tactics, and solutions for the client, and/or in the marketplace + Knowledge of commercial insurance renewal end-to-end process, steps and owners + Excellent verbal and written communication skills; group presentation skills, ability to drive complex/technical conversations + Daily management of work assignments, mentoring, and collaboration with a Client Specialist + Receptive to feedback; critical thinking and problem-solving skills, high adaptability + Supports Client Advocate (CA) in advocating for change. Provides encouragement, takes control of client deliverables, and team projects, leads key delivery areas, collaborates with internal/external stakeholders, and provides clear guidance to ensure others fulfill roles effectively + Strong project management skills: Support the CA in end-to-end oversight of large, complex, ambiguous, or multi-dimensional projects + Proficient Microsoft Office skills and familiarity with other relevant online tools + Must achieve and maintain an active insurance broker's P&C license, and complete various continuing education activities as needed + Insurance industry designations preferred but not required (CPCU, ARM, CIC, CRIS, CRM) This position will remain posted for a minimum of three business days from the date posted or until sufficient/appropriate candidate slate has been identified. **Compensation and Benefits** Base salary range and benefits information for this position are being included in accordance with requirements of various state/local pay transparency legislation. Please note that base salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the role, individual competencies, education/professional certifications, qualifications/experience, performance in the role and potential for revenue generation. **Compensation** The base salary compensation range being offered for this role is $90,000-$120,000 USD per year. This role is also eligible for an annual short-term incentive bonus. **Company Benefits** WTW provides a competitive benefit package which includes the following (eligibility requirements apply): + **Health and Welfare Benefits:** Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program) + **Leave Benefits:** Paid Holidays, Annual Paid Time Off (includes paid state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), Paid Time Off (*********************************************************************************************************** ( _Washington State only_ ) + **Retirement Benefits:** Contributory Pension Plan and Savings Plan (401k). Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles County Fair Chance Ordinance for Employers, we will consider for employment qualified applicants with arrest and conviction records. At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a "hybrid" style, with a mix of remote, in-person and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and "hybrid" is not a one-size-fits-all solution. We understand flexibility is key to supporting an inclusive and diverse workforce and so we encourage requests for all types of flexible working as well as location-based arrangements. Please speak to your recruiter to discuss more. **EOE, including disability/vets**
    $90k-120k yearly 60d+ ago
  • Associate Client Advocate - Northeast Region

    Willis Towers Watson

    Customer service associate job in Burlington, VT

    WTW is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, WTW has 40,000 employees serving more than 140 countries. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas - the dynamic formula that drives business performance. Together, we unlock potential. Learn more at wtwco.com. Description The Associate Client Advocate (ACA) client-facing functions utilizing the colleague's advanced skills in Commercial Property and Casualty Insurance and is responsible for a blend of internal delivery activities. The ACA is responsible for supporting client relationships, strategy development, and execution at the insurance program level. The Associate Client Advocate (ACA) owns client service activities and client engagement in those activities through daily coordination with an assigned Client Specialist in our Global Service Delivery (GSD) Team. The ACA is the primary point of contact for providing all service, escalation, and placement to meet the client's insurance and risk management needs. The ACA has a strong connection to the client's business with a fundamental understanding of its industry and aids in opportunities to maximize the profitability of existing clients by supporting new business efforts. The primary responsibility of the Associate Client Advocate is to provide an exceptional client experience, with a primary focus on direct client engagement and retention of that business. This includes engaging with sales and broking to understand marketplace changes, design and deliver client presentations/proposals, assist and respond to defensive RFPs, and attend oral presentations where required. As an ACA you are expected to have: * Basic negotiation skills and demonstrated experience * Basic account management skills and demonstrated experience * Basic project management skills and demonstrated experience * Strong presentation skills * Ability to adapt to change * Solid organization skills * Ability to mentor a Client Specialist colleague As an ACA you have the potential to serve as a mentor to other ACAs, a partner/ team member for others within your IVD, or an ACA Leader. Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity. The Role * Retains existing book of business, develops, and strengthens client relationships * Identifies, engages, and integrates delivery of all WTW internal resources to deliver an exceptional client experience * Provides direct or supporting strategic planning and consulting advice to clients; monitors insurance and risk management needs in collaboration with WTW resource, practice, and industry groups. * Recommend appropriate solutions throughout the policy term (including acquisition due diligence) * Maximizes the profitability of the client account & drives retention of that business * In collaboration with the Client Advocate, actively expands existing client relationships and supports new business prospecting * Collaborates with client teams during Internal and External Strategy Meetings * Engages with sales and broking to understand marketplace changes * Supports the fee/compensation agreement and overall client invoicing processes * Supports defensive RFP responses * Aids in the design and delivery of full client presentations/proposals, client advocacy reports, client service plans and schedules * Coordinates the renewal process to establish and implement the client-specific renewal strategy, collaborates with WTW resources and industry groups to develop and deliver renewal to clients * Ensures all policy requirements (legal, regulatory & compliance) are met * Client-level coordination & management of all service delivery (GSD) * Engage Service Liaisons (Subject Matter Expert or Client Operations Specialist) on escalations * Gather and receive all client information working in collaboration with the Client Specialist * Responsible for coordination of all service delivery activities such as audits, completing second pair of eyes review on policies, resolving all accounting issues, managing aged receivables and bad debt, surplus lines affidavits, issuance of client invoicing and certificates of insurance and auto identification cards. Qualifications The Requirements * Targeted 5+ years of commercial Property & Casualty insurance knowledge/experience in a client-facing role, or demonstrated capabilities to complete role responsibilities * Able to apply knowledge of coverage forms in the analysis of program design, the identification of coverage gaps, and ongoing coverage consultation * Depending on the complexity of accountability to understand, interpret, analyze, and/or present analytical models * Relationship Management skills: ability to leverage internal and external relationships to bring WTW resources and assets tailored to client needs * Negotiation skills - the ability to drive conflict resolution and secure concessions without damaging relationships. * Business Acumen; knowledge of strategy, tactics, and solutions for the client, and/or in the marketplace * Knowledge of commercial insurance renewal end-to-end process, steps and owners * Excellent verbal and written communication skills; group presentation skills, ability to drive complex/technical conversations * Daily management of work assignments, mentoring, and collaboration with a Client Specialist * Receptive to feedback; critical thinking and problem-solving skills, high adaptability * Supports Client Advocate (CA) in advocating for change. Provides encouragement, takes control of client deliverables, and team projects, leads key delivery areas, collaborates with internal/external stakeholders, and provides clear guidance to ensure others fulfill roles effectively * Strong project management skills: Support the CA in end-to-end oversight of large, complex, ambiguous, or multi-dimensional projects * Proficient Microsoft Office skills and familiarity with other relevant online tools * Must achieve and maintain an active insurance broker's P&C license, and complete various continuing education activities as needed * Insurance industry designations preferred but not required (CPCU, ARM, CIC, CRIS, CRM) This position will remain posted for a minimum of three business days from the date posted or until sufficient/appropriate candidate slate has been identified. Compensation and Benefits Base salary range and benefits information for this position are being included in accordance with requirements of various state/local pay transparency legislation. Please note that base salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the role, individual competencies, education/professional certifications, qualifications/experience, performance in the role and potential for revenue generation. Compensation The base salary compensation range being offered for this role is $90,000-$120,000 USD per year. This role is also eligible for an annual short-term incentive bonus. Company Benefits WTW provides a competitive benefit package which includes the following (eligibility requirements apply): * Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program) * Leave Benefits: Paid Holidays, Annual Paid Time Off (includes paid state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), Paid Time Off (Washington State only) * Retirement Benefits: Contributory Pension Plan and Savings Plan (401k). Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles County Fair Chance Ordinance for Employers, we will consider for employment qualified applicants with arrest and conviction records. At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a "hybrid" style, with a mix of remote, in-person and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and "hybrid" is not a one-size-fits-all solution. We understand flexibility is key to supporting an inclusive and diverse workforce and so we encourage requests for all types of flexible working as well as location-based arrangements. Please speak to your recruiter to discuss more. EOE, including disability/vets
    $90k-120k yearly 15d ago
  • Customer Experience Specialist I

    Solomonedwards 4.5company rating

    Customer service associate job in Montpelier, VT

    About Us SolomonEdwardsGroup, LLC ("SolomonEdwards") is a full-service professional services firm offering financial, operational, and technology consulting and operations support. We work with some of the world's most prominent companies to help them envision and achieve a better future. We know that our consulting services are only as meaningful as the people and talent behind them, and we are committed to recruiting incredibly talented, committed, collaborative individuals who can help us deliver exceptional client service. For more information, visit SolomonEdwards Position Summary: SolomonEdwards is looking for a Customer Experience Specialist I for one of its mortgage clients to operate in a call center environment supporting consumer direct lending. You will act as the primary consumer contact to guide a consumer through the loan origination process after the licensed discussion with a loan officer. Position Locations: Phoenix, AZ Tampa, FL St. Louis, MO Plano, TX Essential Duties: - Operate in a call center environment as a customer success advocate. - Answer high-volume, inbound calls or texts from current customers promptly. - Perform routine data entry and validation tasks. - Handle routine calls, emails, and/or chat responses with internal employees, consumers, and/or authorized 3rd parties. - Interact with multiple departments to expedite processing and/or issue resolution. - Perform other related duties as required and assigned. - Demonstrate behaviors that are aligned with the organization's desired culture and values. Qualifications: - Mortgage and/or financial services call center experience is a plus. - Bilingual Spanish is a plus. - General understanding of applicable Federal, State, and Local Mortgage Regulations a plus. Skills and Job-Specific Competencies: - Capable communicator (written and oral). - Strong negotiation skills with the ability to effectively resolve problems. - Demonstrated proficiency with computers and mainstream computer applications (Microsoft, Google, etc.). Travel Requirements: No travel will be required, unless at the client's discretion. Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be provided to qualified applicants or candidates with disabilities upon request to enable them to perform essential functions. This role may require mobility to attend in-person meetings, sitting or standing for extended periods, and the use of telephone, computer, or other electronic communication devices. Salary Range: SolomonEdwards values your unique and individual experience and background. As such, we take a comprehensive approach when determining compensation for our roles. The compensation for this specific role is based on a wide range of factors, including but not limited to, education, licensure and certifications, location, experience, and training. A reasonable estimate for the current hourly range for this role is $20-24. Benefits: We are committed to providing health and financial stability by offering a comprehensive suite of benefits. Benefits include access to top-tier employers and job opportunities, health insurance, sick leave, and 401(k). Inclusion and Diversity Statement: SolomonEdwards is an Equal Opportunity/Affirmative Action employer. We firmly believe in fostering an inclusive and diverse workplace environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation, veteran status, or any other characteristic protected by applicable laws. All employees, including managers and supervisors, are responsible for upholding our EEO and diversity principles. Discrimination or harassment of any kind will not be tolerated. We value the contribution and wisdom of the team. At SolomonEdwards, we have built a vibrant and inclusive community. Our team members are curious, committed, and diverse. In keeping with our mission to build value through people, we cultivate a culture where differences are celebrated, and all members are treated fairly and equitably. Employees, business partners, and our extended stakeholder family are empowered to share their experiences, ideas, and perspectives; and to be their whole selves. Privacy: We adhere to the California Consumer Privacy Act (CCPA). Your privacy is important to us, and we never sell your data to third parties. Personal information is only collected to match applicants with job opportunities. Copy/paste this URL to learn more about your rights: SolomonEdwards' Privacy Policy. Our Recruiter Promise: Our talent acquisition team prioritizes integrity, professionalism, and transparency in every interaction. When you engage with SolomonEdwards, you can trust a respectful, secure experience from verified contacts. Copy/paste this URL to learn more about how we protect your candidate experience: Recruiter Promise. Job Ref: 141855 ### Place of Work On-site ### Requisition ID 141855 ### Application Email ****************************
    $20-24 hourly Easy Apply 60d+ ago
  • Customer Service Representative

    Lloyd Home Service 4.1company rating

    Customer service associate job in Vermont

    Tired of always feeling like a number? Ever wanted to work with a leadership team that has your back? Do you wish you were valued so much by what you already bring to the table that an owner would in turn invest in your future and provide you with a better opportunity? If you do, give Lloyd's a chance to show you why we are different, and quite simply, better than any other place to work. Let's face it, our industry is a grind. Sometimes the days are too short. Sometimes the days are too long. But at the end of every day we believe that if you are supported and valued you will always be ready to come back to work tomorrow. We are looking for rock solid Customer service representatives (CSR's) to join our growing team. We offer competitive pay, generous time off, un-matched support, a family atmosphere, and more fun than you can have anywhere else. If you are awesome, and want to work for an awesome company, apply now! Perks & Benefits Retirement-3% company match PTO, Vacation & Sick Pay 0-2 years 1 week PTO/Vacation and 40hrs sick pay. 3-5 years 2 weeks PTO/Vacation 1 week sick pay 5+ years 3 weeks PTO/Vacation and 1 week sick pay Paid holidays after 3 months of employment including New Years Day, Good Friday, Memorial Day, July 4th, Labor Day, Thanksgiving and Christmas Your birthday off paid! Full company workers compensation insurance protection Company breakfast 2x a week Free drinks Spiffs/Bonus pay on top of hourly pay Company provided uniforms and shoe covers Weekly payroll Incentive and training trips Rewards & contests Company provided tech including ipad & iphone Company paid haircuts for technicians Paid training, classes, tuition and books with a 2 year payback agreement. Health insurance, company pays 90% Dental & Vision insurance Life insurance Accident insurance Company paid long & short term disability Free Golfing at Woodbury Golf Course under our membership. Job Description We are seeking motivated and reliable Customer service representatives to join our team. In this role you will be the first point of contact for our customers. You will be responsible for providing support, resolving issues and ensuring a positive customer experience. The ideal candidates are great communicators who thrive in a fast paced environment and are committed to delivering exceptional customer service. Qualifications: You are excited about making a difference in people's lives every day. You have strong customer service and communication skills. You demonstrate an excellent work ethic. You work well with a team (team player). You are well groomed and maintain a neat & professional appearance. Minimum education: High School Diploma or GED. Experience needed: 1-2 years of call center experience (preferred, not required) or other previous customer service experience. Must be computer literate, have the ability to navigate through software applications (i.e., MS Outlook, Excel & Word). Previous experience working with business management software tools preferred. Ability to effectively handle multiple tasks in a fast-paced environment. Strong attention to detail and ability to work well under pressure. Responsibilities Strong commitment to world-class customer service. Meet and exceed quality and customer satisfaction goals to ensure customer retention and uphold the company brand. Provide superior oral/written communication and ability to convey information clearly and effectively. Ability to work well and quickly under pressure. A knack for effective time management, organization, and prioritizing. Execute strong decision-making, change management, and negotiation skills. Ensures proper, accurate job notes in the system and in databases used to communicate with customers, departments, and technicians. Participation in rotational after-hours call taking, remotely (1-2 weeks per month for Club Membership emergency requests). Build solid productive relationships with team members and customers. Provide timely feedback to management on any issues or needs. Hourly pay range $17.00 - $22.00 Work location: In person. Must reliably commute to Montpelier, VT 05602.
    $17-22 hourly Auto-Apply 60d+ ago
  • Customer Service Rep(03103) - 58A Pearl St

    Domino's Franchise

    Customer service associate job in Essex Junction, VT

    Job Description Customer Service Representative Are you ready to be part of the action? Immediate Openings At Domino's Pizza, we are searching for top candidates who are adaptable, self-motivated, and have a passion for customer service. Be part of a team in a fun and energetic environment! Minimum Age 16 years old We Require · Positive Attitude · Self-Motivated · Customer Service Oriented · Willingness to Learn and Excel · Smiling Face · Basic Math Skills What to Expect · Answer phones · Use computer · Greet & visit with customers · Preparation of products · Store cleaning and sanitation · Help with marketing and promotions Job Benefits · Flexible Schedules · Competitive Wages · Paid Training · Career Advancement Opportunities · Meal Discounts
    $29k-37k yearly est. 8d ago
  • Customer Service Advisor - Migrant Help

    Maximus 4.3company rating

    Customer service associate job in Burlington, VT

    Description & Requirements Be part of something great Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care. We are more than just a call centre; we are a vital support line and a compassionate ear for some of the most vulnerable members of our communities, and we are seeking a dedicated Customer Service Advisor to join our team. This is a United Kingdom, Homebased position. You must be living in the United Kingdom, with the correct Right to Work in the UK (British passport/VISA etc.) to be considered for this role. Any applications from outside of the UK will not be considered. This role will be working late shifts - 5 x 7.5 hour days between 12pm - 10pm Monday-Sunday and will work some weekends, which could be 1 Saturday or Sunday or on occasions the full weekend and some bank holidays.. The shifts will be a mixture of these hours and a rota will be provided in advance. 12pm - 8pm 1pm - 9pm 2pm - 10pm. Start date: Monday 19th January 2026. This role is perfect for someone who is passionate about providing help to those who need it most. As a Customer Service Advisor in our contact centre, you will play a crucial role in delivering outstanding service to our service users by handling a high volume of calls, emails, and live chats. Partnering with the esteemed charity, Migrant Help, you will provide essential support to Asylum Seekers, making a significant difference in their lives. 1. Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary. 2. Identify and address safeguarding concerns promptly and effectively. 3. Meet customer service standards and performance goals. 4. Respond to difficult and sensitive cases with empathy, patience, and resilience. 5. Deliver information services across multiple channels (telephone, online, email, and live chat). 6. Resolve service user issues proactively, calmly, and professionally. 7. Offer guidance, tailored recommendations, and signposting to Service Users. 8. Follow established processes and adjust to evolving procedures. 9. Manage confidential information with strict adherence to data protection standards. 10. Proactively seek and address feedback to drive continuous improvement in role. Qualifications & Experience • Experience performing under pressure and handling demanding situations whilst staying calm and patient. • Experience maintaining high levels of accuracy and attention to detail in all tasks. • Experience collaborating with diverse teams to achieve common goals. • Ability to solve complex problems and deliver solutions in a timely manner. • Experience managing multiple tasks efficiently, ensuring deadlines are met and quality is maintained. • Ability to resolve conflict, ensuring a positive outcome. • Ability to work independently, demonstrating initiative and good decision-making skills. • Strong written English skills to accurately input and record service user information. Desirable • Experience working with service users with additional needs and adapting to unique requirements. • Awareness of mental health issues and a passion for further learning and development in this area. Individual Competencies • Ability to maintain composure and effectiveness in challenging and sometimes distressing situations, being able to regain stability following setbacks. • Ability to listen and engage with service users, understanding their needs and replying appropriately. • Ability to show empathy towards other's experiences and emotions. • Clear, effective and engaging communication skills with service users. • A positive approach to fostering an encouraging environment for colleagues and service users. • Proficient using a variety of digital software applications, and openness to learning new technologies. • Ability to prioritise time and tasks to meet deadlines and achieve objectives. • An open approach to embracing diverse perspectives and adapting to new ideas and ways of working. • Ability to adapt to changing environments and needs, being flexible and resilient in situations. • Ability to demonstrate the Maximus Values by showcasing integrity, taking accountability for actions and decisions, and upholding high ethical standards. Desirable • Possess cultural awareness, with the ability to respect and interact with people from diverse backgrounds. EEO Statement Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post. We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. YourGuaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process. Minimum Salary £ 25,185.00 Maximum Salary £ 25,185.00
    $31k-36k yearly est. 2d ago
  • Community Engagement Specialist

    Vermont Public Co 3.9company rating

    Customer service associate job in Colchester, VT

    Job Title: Community Engagement Specialist Department: Audience & Community Reports To: Director of Marketing & Audience Engagement Classification: Regular Full-Time FLSA Status: Non-Exempt Cellular Phone Reimbursement Eligible: Yes Prepared Date: January 2026 Summary The Community Engagement Specialist plays a key role in connecting Vermont Public with communities across the region. As the public-facing representative of Vermont Public in communities statewide, the Community Events Specialist builds awareness of our programs and services, fosters welcoming and inclusive experiences, and helps ensure diverse audiences feel represented and connected to our spaces and in public media - strengthening Vermont Public's visibility, relevance, and relationships across Vermont. The Community Engagement Specialist leads outreach efforts by representing Vermont Public at community and partner events, including identifying opportunities and events, designing engaging on-site experiences, and developing event materials. The role also collaborates with internal teams to create and deliver interactive station tours for students and other community groups. As a member of Vermont Public's Audience & Community team, this position also supports Vermont Public-produced events and manages and curates the organization's online community calendar to highlight events throughout the state. The role requires a strong interest in and knowledge of public media; excellent communication, organizational, and interpersonal skills, and comfort engaging with the public in face-to-face settings. Flexibility to work evenings and weekends is required. The role involves frequent travel throughout Vermont, with occasional travel to Canada. Essential Duties & Responsibilities Identify, evaluate, and select community events and engagement opportunities that align with Vermont Public's mission and audience goals. Represent Vermont Public at community and partner events, ensuring a welcoming, professional, and mission-aligned presence. Plan and coordinate Vermont Public's participation in co-presented events with community partners. Manage and curate Vermont Public's online community calendar, including vetting submissions and developing featured listings or related content. Schedule, coordinate, and host interactive station tours and educational visits, working with internal teams and maintaining supporting materials. Collect, track, and report outreach metrics, insights, and outcomes to inform future engagement efforts. Provide on-site support for Vermont Public-produced events, including audience engagement and hospitality. Support fundraising and audience engagement initiatives as appropriate. Perform other duties as assigned to support Vermont Public's mission and the goals of the Marketing & Audience Engagement team. EXCELLENCE IN THIS ORGANIZATION A high level of commitment and dedication to the mission of the organization and public media. Ability to cultivate and develop inclusive and equitable working relationships with co-workers and audience, supporting and enhancing a culture of belonging. Preserving confidentiality appropriately. Serving as an excellent ambassador for the organization, both formally and informally. Helping audience and potential audience members, donors, and potential donors connect with the organization. Facilitating excellent communications across departments, among employees, and with the public. Fostering open and candid relationships with Vermont Public audience and donors. Managing conflict constructively. Demonstrating a commitment to the continuous improvement of the organization's ability to fulfill its mission and vision. Demonstrating and encouraging creativity and enthusiasm for this work. Expressing consistent, high-performance expectations for themselves, their department, the leadership, and the organization itself. Developing a broad understanding of the organization's departments, programs, and services to assist donors, collaborate effectively with peers, ensure respectful communication and teamwork among departments. Supervisory Responsibilities: None Position Requirements Education and Experience Bachelor's degree or equivalent combination of education, training, and relevant experience. Minimum of 5-7 years of relevant experience in community engagement, events, outreach, or related field. Demonstrated ability to represent an organization professionally in public settings Strong verbal and written communication skills, with the ability to engage diverse audiences in person Excellent organizational and time-management skills, with the ability to manage multiple events and priorities Ability to work independently and collaboratively with internal teams and external partners Proficiency with standard digital tools, including email, calendars, spreadsheets, content management systems, and event or communication platforms Familiarity with tools such as Canva, Mailchimp, or similar design and email platforms Must have and maintain a valid driver's license Must be able to travel throughout the state of Vermont and occasionally regionally New Hampshire/New York to host and support community events, with reliable transportation to meet scheduled work assignments. Ability to travel to Canada as required for work purposes, including possession of or the ability to obtain and maintain a valid passport. Ability to safely drive for extended periods, including during evening hours and in varying weather conditions such as rain, snow, and winter driving conditions. Comfortable working outdoors in diverse environmental conditions, including heat, cold, rain, and snow, as some events are held outside year-round. Flexibility to work evenings and weekends as needed Working Conditions While performing the duties of this job, the employee must regularly talk, hear, and sit or stand. Working conditions may vary outside the office. Work is normally performed in both a climate-controlled office environment with moderate noise levels (computers, telephones, etc.) as well as other various environments including outdoor environments with moderate noise levels and occasional exposure to inclement weather conditions. No known environmental hazards are encountered in the normal performance of job duties. Physical Demands Work involves standing, walking, driving, and sitting for extended periods of time, as well as bending, reaching, and light filing. The role requires the ability to work outdoors in varying environmental conditions, including heat, cold, rain, and snow. Position duties may involve lifting, carrying, and setting up event materials and equipment (e.g., boxes, signage, tables, and supplies) weighing up to 50 pounds, as well as performing physical tasks related to event setup and breakdown. Work requires finger dexterity and hand-eye coordination to operate computer equipment at a moderate skill level, with potential for eyestrain from extended computer use. The position also requires the ability to safely operate a motor vehicle for extended periods of time, including during evening hours and in inclement weather conditions. Deadlines, peak workloads, and changing priorities may result in periods of increased stress. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Please note: This is not an all-encompassing statement of this position's responsibilities. While it attempts to be comprehensive, new responsibilities may be assigned to this position at any time. Vermont Public is a proud equal-opportunity employer. We work diligently to recruit a broad pool of candidates and to hire and promote qualified individuals whose personal experiences, characteristics, and talents reasonably reflect the diversity of the communities served by Vermont Public. Our equal employment opportunities apply to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. We encourage applications from women, minority groups, veterans, and people with disabilities.
    $22k-43k yearly est. Auto-Apply 8d ago
  • Reservation Agent

    Woodstock Inn & Resort 4.0company rating

    Customer service associate job in Woodstock, VT

    New England culture and elegant accommodations await at the Woodstock Inn & Resort. Set against the iconic and beautiful village of Woodstock, Vermont, the Woodstock Inn is a year-round destination wrapped in luxury and history. From gorgeous, wood-beam bed frames to plush, hand-dyed blankets, each of our 142 rooms and suites embraces Vermont's signature style. One of the most beloved resorts in New England, The Woodstock Inn & Resort, is seeking a Reservation Agent to join the team. Job Summary: Reservation Agents represent the Inn in a positive, professional manner over the phone and have the unique responsibility of being the first impression of the resort in a highly visible department. Job Specifications: Expected Pay Range: Starting $20.00 per hour Compensation will include incentive program The pay scale shown is the range that we reasonably expect to pay. Actual compensation offered may be adjusted based on a candidate's qualifications and/or experience. Shift & Schedule Availability: Full-time year-round Weekly schedule includes morning, afternoon, evening, and weekend shifts. Job Responsibilities: This is an in-person position located at the Woodstock Inn & Resort. Reservation Agents are responsible for booking reservations and maintaining existing reservation requests for all incoming guests. Answer the telephone and greet prospective guests in a friendly manner using clear, verbal English communication. Listen to callers to understand inquiries and requests. Promptly provide accurate information regarding availability, accommodation types, activities, dining, etc. Assign reservations based on guest preferences and availability. Ability to read, retrieve, communicate, and verify information including confirmation number to caller. Input and retrieve data using a computer reservation system. Job Requirements: Previous guest service training in a luxury resort environment desirable. High School Graduate. Minimum 18 years of age. Must possess excellent guest service, communication, phone skills, and computer skills. Must be able to multi-task Knowledgeable with Microsoft Office; Outlook, Excel, & Word. Experience with NAVIS lead management system and SMS Host fluency desirable. Work cohesively with co-workers as part of a team. We offer great resort privileges, discounts, and free employee meal to all employees. This is a full-time, year-round position offering a competitive benefits package, after an initial waiting period that includes * Medical, Dental, and Vision Coverage, *Employer Paid: Life Insurance, Short-Term Disability and Long-Term Disability* Paid Time Off, * 401k Retirement Plan with Employer match. Our success is the direct result of dynamic, dedicated people with a passion for hospitality who enjoy being part of a devoted, hard-working team. Come join our team! The Woodstock Inn & Resort is an equal-opportunity employer.
    $20 hourly Auto-Apply 60d+ ago
  • Reservations Agent l Full-Time Year-Round

    Sugarbush Mountain Resort Inc.

    Customer service associate job in Warren, VT

    Please note that this position is based in Warren, VT, and requires relocation for candidates that do not reside within commuting distance. Warren, VT Sugarbush Resort is a year-round destination, offering some of the best skiing and riding in the east, an award-winning ski school, mountain biking, golf, disc golf, an array of dining venues, and a fully appointed Health and Recreation Center. Do you want to join an all-star team dedicated to delivering an unparalleled guest experience? Make this your best winter yet by joining the team at Sugarbush and taking advantage of everything Vermont has to offer. BESIDES GETTING PAID TO WORK AT AN INCREDIBLE RESORT, WHAT'S IN IT FOR YOU?: Our investment in each employee includes a comprehensive wellness initiative, unwavering commitment to safety, growth opportunities, and a wide variety of resort benefits. Employees get to take advantage of our 4000+ acre playground, including skiing, golf, mountain activities, health club membership, resort discounts, and more, so it's easy to share your enthusiasm for Sugarbush with our guests. POSITION SUMMARY: Sugarbush Resort is seeking a Reservation Agent to join our Sales department. Reservation Agents sell lodging and resort products, including but not limited to lodging packages, season passes, children's programs, and event tickets. Reservations Agents also act as the resort switchboard operator, answering general resort questions and directing calls accurately and efficiently. This is a full time year-round position. RESPONSIBILITIES: Act as the first line of communication to Sugarbush by answering the phone, selling lodging and resort products, and acting as a communication center for the resort. Work with guests and effectively listen, understand, clarify needs, and communicate options or resolve concerns. QUALIFICATIONS: High School diploma required, BA or BS preferred. Must be at least 18 years old. Previous hospitality experience preferred. Prior knowledge of SMS, RTP, and/or Inntopia is a plus. Must be computer literate and comfortable working on multiple web and software-based applications. Must be able to multi-task and use multiple systems simultaneously. Must be able to handle all phone communications in a courteous and efficient manner. Previous switchboard operations experience desirable. Must be able to work weekends and holidays. Sugarbush Resort is an Equal Opportunity Employer An offer of employment may be contingent upon the results of a background, MVR, or criminal records check
    $30k-35k yearly est. Auto-Apply 60d+ ago
  • Retail Sales Associate

    Francesca's Collections, Inc. 4.0company rating

    Customer service associate job in South Burlington, VT

    Employee Type: Regular We offer a creative and friendly environment with plenty of opportunity for advancement. Who We Are Our inclusive brand reflects our people and commitment to the world. We want you to be part of delivering unique, free-spirited fashion and lifestyle products & create a space to amplify the voices of everyone seeking self-expression. What You'll Do Our Stylist role creates an engaging francesca's guest experience for every guest, every time they shop in our boutique. In this role, you will exude warmth and positive energy, initiating conversation and connecting with guests in a genuine, fun way. While the primary focus of the Stylist role is guest experience, additional responsibilities include: * Processing transactions accurately and efficiently using the boutique point-of-sale system. * Embracing product knowledge, current trends, and boutique promotions to inspire the guest. * Assisting to maintain a visually inspiring boutique including recovery and replenishment of product. * Partnering with the leadership team to execute company direction and complete tasks while prioritizing our guest. * Adhering to company policies and procedures. What You'll Get * A flexible schedule * A team member discount Position Requirements * Ability to work flexible hours to meet the needs of the boutique including nights, weekends, and holidays * Ability to work with a sense of urgency in fast-paced environment * Contribute to a positive and fun professional work environment Physical Requirements * Ability to effectively maneuver around sales floor and stockroom, repetitive bending, prolonged standing, twisting, stooping, squatting and climbing * Must be able to work independently * Must be able to lift and carry up to 35 lbs We are continually sourcing and attracting top talent. We consistently seek candidates for current and future consideration. If you believe your skills, experience, and passion would be a great fit for francesca's, we encourage you to apply today. francesca's is an equal opportunity employer.
    $26k-30k yearly est. Auto-Apply 5d ago
  • Cashier/Store CSR Ludlow VT

    Sandri Energy, LLC 3.9company rating

    Customer service associate job in Ludlow, VT

    Job Description About the Role: The Cashier/Store Customer Service Representative (CSR) plays a crucial role in ensuring a positive shopping experience for customers at Store 220. This position is responsible for accurately processing transactions, handling cash, and providing exceptional customer service. The Cashier/Store CSR will also assist customers with inquiries, returns, and product information, contributing to a welcoming and efficient store environment. By maintaining a clean and organized checkout area, the Cashier/Store CSR helps to uphold the store's standards and enhance customer satisfaction. Ultimately, this role is vital in fostering customer loyalty and driving sales through excellent service and operational efficiency. Minimum Qualifications: High school diploma or equivalent. Previous experience in a retail or customer service role. Basic math skills and ability to handle cash transactions. Preferred Qualifications: Experience with point-of-sale (POS) systems. Knowledge of inventory management and stock replenishment. Responsibilities: Process customer transactions accurately and efficiently at the cash register. Provide friendly and knowledgeable assistance to customers regarding products and services. Handle cash, credit, and debit transactions while ensuring compliance with company policies. Assist in maintaining the cleanliness and organization of the checkout area and store displays. Address customer inquiries, concerns, and complaints in a professional manner. Skills: The required skills for this position include strong communication and interpersonal abilities, which are essential for interacting with customers and providing excellent service. Attention to detail is crucial when processing transactions to ensure accuracy in cash handling and inventory management. Problem-solving skills will be utilized when addressing customer inquiries and resolving issues effectively. Preferred skills, such as familiarity with POS systems, will enhance efficiency during busy periods and improve the overall customer experience. Additionally, the ability to work collaboratively with team members will contribute to a positive work environment and operational success. Evenings and weekend availability a must. Full & Part Time.
    $28k-34k yearly est. 26d ago
  • Customer Service Specialist

    H2O Innovation Inc.

    Customer service associate job in Swanton, VT

    H 2 O Innovation is a smart water treatment solutions company. We simplify water treatment by integrating state-of-the-art technologies to solve water challenges for good with our team of trusted experts. Our mission is to provide services on an international scale, in a people-oriented, caring environment that fosters professional and personal growth. Be part of our talent pool and grow with H 2 O ! Join us at H 2 O Innovation as a Customer Service Specialist based in Swanton, Vermont! As a vital member of our procurement team, you'll spearhead exceptional customer and supplier service while seamlessly managing administrative duties. The benefits Overall remuneration including; Collective Health Insurances; 401K Plan; 11 statutory holidays each year; Share Purchase Plan; Three (3) weeks of vacation per year; Five (5) wellness days per year. The Day-to-Day Interacts with customers via telephone, e-mail or in person to provide support and information on our products and services; Is main point of contact for walk-in customers in our retail establishment; Collects and enters orders into our ERP system for new or additional products and services; Uses knowledge of specific product or service to answer inquiries or to forward to the appropriate staff member; Ensures that appropriate actions are taken to resolve customers problems and concerns and the resolution is recorded; Maintains customer accounts and records of customer interactions with details of inquiries, complaints or comments. The Skills We Are Looking for Must be proficient in enterprise software and other related programs such as MS Office (Excel, Word, Outlook); Excellent communication skills including active listening; Must be service oriented and able to resolve issues; Ability to learn our products and their uses; Excellent organizational skills and attention to detail; Ability to maintain confidential and meticulous records.#ZR#INDEED
    $29k-38k yearly est. Auto-Apply 2d ago

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