Customer service associate jobs in Washington - 3,989 jobs
Drive with DoorDash - Receive 100% of Customer Tips
Doordash 4.4
Customer service associate job in Brewster, WA
Why Deliver with DoorDash?
DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day. As a Dasher, you'll stay busy with a variety of earnings opportunities and can work when it works for you. Whether you're looking for a side hustle or a full-time gig, delivering with DoorDash gives you the opportunity to earn extra cash on your terms.
Multiple ways to earn: Whether you're delivering meals, groceries, or retail orders, DoorDash offers diverse earning opportunities so you can maximize your time.
Total flexibility: Dash when it works for you. Set your own hours and work as much-or as little-as you want.
Know how much you'll make: Clear and concise pay model lets you know the minimum amount you will make before accepting any offer.
Instant cash flow: Get paid the same day you dash with DoorDash Crimson*. No deposit fees, no waiting.
Quick and easy start: Sign up in minutes and get on the road fast.**
Simple Process: Just pick up, drop off, and cash out. Payday is in your back pocket.
Basic Requirements
18+ years old*** (21+ to deliver alcohol)
Any car, scooter, or bicycle (in select cities)
Driver's license number
Social security number (only in the US)
Consistent access to a smartphone
How to Sign Up
Click “Apply Now” and complete the sign up process
Download the DoorDash Dasher app and go
*Subject to eligibility requirements and successful ID verification. The DoorDash Crimson Deposit Account is established by Starion Bank, Member FDIC. The DoorDash Crimson Visa Debit Card is issued by Starion Bank.
**Subject to eligibility..
***Must be 19+ in Arizona, California, Colorado, Delaware, Florida, Georgia, Idaho, Kentucky, Montana, New Jersey, New Mexico, Texas, Utah, and West Virginia
Additional information
Dashing with DoorDash is a great earnings opportunity for anyone looking for part-time, seasonal, flexible, weekend, after-school, temporary, steady delivery gig. Deliver with DoorDash and earn extra cash while being your own boss. Dash when it works for you. Sign up today.
$39k-48k yearly est. 9d ago
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Customer Service Specialist - Healthcare Billing, Amazon Healthcare Revenue Cycle
Amazon 4.7
Customer service associate job in Seattle, WA
Application deadline: Jan 22, 2026
As we continue to expand and transform the primary care experience, we're looking for passionate people to help manage our patient inquiries, using CI CARE framework that makes One Medical unique. As a Centralized Support Specialist II Billing Specialist, you'll execute our mission of delivering high-quality care and service. Specifically, you'll take patient phone calls and handle patient conversations to deliver world class care.
You are a strong and innovative problem-solver, who is driven to help people. You have mastered the art of customer-service, administrative work and are motivated to cultivate change in healthcare. You are currently looking for your next opportunity at an organization that is transforming healthcare we would love to connect.
Key job responsibilities
Handle patient phone calls and message inquiries, de-escalate issues, ensure patient satisfaction, and assist with navigating healthcare needs including insurance, billing, medical records, authorizations, and referrals, using impeccable C-I-CARE (a framework containing the key elements of a great interaction and effective communication that we use with patients and each other) in all interactions to ensure a positive experience.
Collaborate with providers and other operations team members to complete urgent tasks pertaining to patient billing issues and questions.
Proactively reach out to patients with open balances to assist with payment options, educate admins and patients on health insurance benefits, answer complex billing inquiries, resolve payment processing issues, support One Medical's efforts to empower patients in resolving financial responsibilities, and maintain service level agreements in response time to admins and patients.
Assist admins with our member's billing needs via 1Life's tasking system to provide the best customerservice.
Investigate claims through insurance to ensure they were processed according to the patient benefit plan, including reviewing and reconciling patient and insurance balances for accuracy.
Master our technology suite including but not limited to RingCentral, Slack, G-suite, Zoom, and our Electronic Medical Record System 1Life, to be able to interact with team members and patients and complete daily work.
Contribute to team development through rounding, attending team huddles, participating in team problem solving, supporting all in-office providers with urgent & stat patient needs.
A day in the life
In this role, you'll handle inbound calls from One Medical patients (customers) regarding their medical bills, insurance claims, and payment inquiries. Daily activities include reviewing patient accounts, processing payments, explaining EOBs, and coordinating with internal stakeholders such as medical billing specialists, insurance verification teams, and healthcare providers to resolve billing discrepancies. You'll solve problems like incorrect charges, insurance claim rejections, payment plan requests, and billing confusion. Regular communication with insurance companies to verify benefits and claim status is essential. The role requires documenting all interactions in the electronic health record system and following up on pending issues.
About the team
Amazon One Medical's call center team combines healthcare expertise with Amazon's customer-obsessed culture to deliver exceptional patient support. Our team has focused on making healthcare more accessible and less complicated for members. We handle billing inquiries with empathy and efficiency. Our culture emphasizes leadership principles of ownership and continuous improvement, supported by ongoing training and development. Team members work in a diverse, inclusive environment where success is measured by positive patient impact while maintaining the highest standards of healthcare privacy and professionalism.
Basic Qualifications
- 2+ years of customerservice in a healthcare call center environment experience
- 1+ years of medical billing, insurance claims, or healthcare revenue cycle experience
- Experience in Microsoft Office Suite using electronic health records (EHR) or customer relationship management (CRM) systems
Preferred Qualifications
- Ability to work various shifts
- Strong problem-solving and documentation skills
- Ability to type 45+ WPM while maintaining accuracy
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customerservice; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company's reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit ********************************************************* for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The Colorado base pay for this position ranges from $41,600/year up to $45,760/year. The National base pay for this position ranges from $31,200/year in our lowest geographic market up to $50,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit ******************************************************* . This position will remain posted until filled. Applicants should apply via our internal or external career site.
$31.2k-50k yearly 2d ago
Family Services Associate - Care Coordination & Resources
Children's National Medical Center 4.6
Customer service associate job in Washington
A prominent pediatric healthcare provider in Washington is looking for a Family ServicesAssociate to assist patients and families with issues related to illness and facilitate resource access. Responsibilities include coordinating care among medical teams, conducting screening interviews, and ensuring follow-up support. Candidates must hold a Bachelor's degree and ideally have experience in crisis situations. Bilingual abilities are preferred. This position offers a full-time work schedule with a competitive salary range of approximately $44,782.40 - $74,630.40.
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$44.8k-74.6k yearly 2d ago
Client Relations Associate | Advisor Support Role
Magellan Financial & Insurance Services, Inc.
Customer service associate job in Renton, WA
Be the reason clients stay-and advisors grow.
Some firms talk about “client experience.” Others quietly build systems that make it exceptional every single day.
At Elevated Wealth Management, this role sits at the center of that difference.
We're hiring a Client Relations Associate to become the trusted first touchpoint for clients and the operational backbone for our advisors. If you take pride in precision, relationships, and being the person everyone relies on to keep things moving, this is a seat with real influence-not a support afterthought.
The Opportunity
This is not a “front desk + paperwork” role.
You'll be the connective tissue between clients, advisors, and operations-making sure nothing falls through the cracks as the firm grows. When clients call, they feel taken care of. When advisors meet with clients, everything is ready. When new business comes in, it moves forward cleanly.
Your work protects trust, momentum, and reputation.
Compensation & What You Get (Up Front)
Base Salary: $65,000-$75,000
Performance-Based Bonuses tied to accuracy, responsiveness, and team outcomes
Stable, growth-oriented firm with long-term client relationships-not transactional chaos
Clear expectations and structure
Direct exposure to advisors and leadership, not buried in layers
What You'll Own
Act as a primary point of contact for clients-calls, scheduling, follow-ups, and coordination
Maintain clean, accurate records in Redtail CRM so advisors always have context
Support case management and new business processing, ensuring paperwork is complete and timely
Track leads, activity, and follow-ups, keeping advisors focused on relationships-not admin
Coordinate seminars and client events (RSVPs, prep, post-event follow-up)
Maintain a professional, welcoming office experience for every client interaction
Handle core administrative workflows (files, scanning, mailing, organization) with precision
The Kind of Person Who Thrives Here
You're calm under pressure, naturally organized, and take pride in being dependable. You don't need hand-holding-but you do value clear processes. You enjoy working with people, but you're just as satisfied closing loops and keeping systems clean.
You care about doing things right the first time.
Next Step
If you're looking for a role where your work genuinely matters-and where doing things well is noticed-apply now to start a confidential conversation about joining Elevated Wealth Management.
$65k-75k yearly 4d ago
Customer Service Representative
2 Sons Plumbing
Customer service associate job in Pacific, WA
🚨 WE'RE HIRING: CSR 🚨
📍 Seattle, WA | 💰 $20-$28/hr DOE
✨ Be the heartbeat of our office - schedule calls, and keep customers happy! Fast-paced, fun, and rewarding.
🔹 What You'll Do
📞 Answer & schedule customer calls
🗂 Keep records organized & accurate
💬 Provide updates with a smile
🔹 What We're Looking For
✅ HS Diploma or equivalent
✅ 1+ year CustomerService or office coordination
✅ Strong communication & multitasking skills
💻 Comfortable with Microsoft Office
⭐ ServiceTitan experience = BIG plus but not required
🔧 Plumbing/HVAC knowledge helpful
🔹 Perks & Benefits
💵 $20-$28/hr (DOE)
🏥 Medical, Dental & Vision
💼 401k with Company Match
🗓 Paid Time Off + Holidays + Sick Days
🚀 Career Growth Opportunities
🎉 Friendly, supportive team culture
🔥 Join one of the fastest-growing service companies in the PNW! Hard work pays off here - come grow with us.
👉 Apply Today with 2 Sons Plumbing, Electric, Heating & Air!
$20-28 hourly 1d ago
Priority Service Representative
Washington Trust Bank 4.7
Customer service associate job in Spokane, WA
"What we strive to create for our employees is a fun but professional work environment that fosters a desire to achieve great service for our customers. Since we are a one-stop shop, we empower everyone to "own" the Team's results and have the power to make decisions that will create that success within our group. Priority Service personnel are well respected throughout the organization because they possess a great understanding of how to treat customers well and the knowledge and resources to get that job done. If you want to enjoy where you spend your work time, have an outlined and real pathway of growth and feel a sense of accomplishment about what you do, this is the place for you." Sam, VP/Contact Center Manager
Location: 601 W 1st Avenue, Spokane, WA 99201
We currently have two full-time positions available (40 hours each). Schedule may vary; flexibility is required. Regular, reliable attendance is essential.
Full-Time Schedule Options:
Tuesday-Saturday, 10:00 AM-7:00 PM
Thursday-Saturday, Monday 9:00 AM-6:00 PM, and Sunday 10:00 AM-7:00 PM
Washington Trust Bank is looking for a dynamic candidate for our Priority Service Representative role. If this is what next steps in your career look like - we want to hear from you!
You value your personal achievements and working with a team toward success
You value building strong relationships
You have ambition to excel in your career
You take pleasure in working with a company that values the highest level of integrity and ethics
We are looking for someone who has the drive to:
Provide courteous, professional, accurate customerservice
Use trust and respect in an effort to deepen these relationships
Maintain personal accountability in relation to the team's goals
Collaborate with managers and team members for the sales strategy
Participate in community events
Training:
We provide training for you!
We will help you build the skills to be successful through the complete customer interaction
Successful candidates will be available for full-time training (Monday - Friday, 8am to 5pm) for approximately six weeks from start date.
The job:
Provide courteous service to customers, co-workers and other bank employees through prompt response to requests, a willingness to help and friendly service exceeding customer expectations
Maintain broad knowledge of Operations department functions and specific knowledge of Deposit Support and Research functions in order to facilitate follow-up research for customers
Process transactions, stop payments, deposit verification and other assigned duties accurately and in a timely manner
Being fully equipped to speak to WTB's products and services
You will be working toward ultimate customerservice with other driven professionals like yourself. When faced with those customers whose service needs exceed the capacity of your team, you will have the support of the rest of WTB, the Pacific Northwest's largest privately held bank.
Pay Range: $20.00 - $26.24 per hour
The compensation range represents the low and high end of the base compensation range for this position located in Spokane, Washington. Actual compensation will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance.
What Our Culture Can Offer You:
Our benefit philosophy is to provide you with a comprehensive package to secure your overall wellness and help you become and remain a fulfilled and productive employee. Our benefits include Health, Financial, Retirement and Work/Life Benefits. We are proud to share an overview of our benefits HERE as part of your total compensation.
Washington Trust Bank celebrates diversity in the workplace and actively recruits talent to help reflect the unique communities where we live and work. We are proud to be an equal opportunity employer and prohibit discrimination or harassment based on race, religion, sex, gender identity, sexual orientation, national origin, age, pregnancy, disability, genetic information and any other protected characteristics outlined by state, federal and local laws. We believe strength comes from the diverse backgrounds and experiences of our team, and we are dedicated to fostering a supportive and inclusive work environment.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
$20-26.2 hourly 2d ago
Entry-Level Sales Associate
Empire Management Group
Customer service associate job in Bellevue, WA
We are seeking an ambitious individual to join our team as a Quantum Fiber Sales Associate in Seattle. This entry-level, full-time role is designed for candidates who want to grow in sales, customerservice, and account management while representing cutting-edge fiber internet, wireless, and telecommunications services.
As a Quantum Fiber Sales Associate, you will connect directly with customers, explain fiber internet plans, wireless options, and telecommunications solutions, and guide them through enrollments, activations, upgrades, and account support. This is a performance-driven opportunity with weekly pay, uncapped commission, and advancement into leadership positions.
*Responsibilities of a Quantum Fiber Sales Associate:*
* Present Quantum Fiber internet, wireless, and telecommunications services to new and existing residential customers
* Assist with enrollments, service activations, account changes, and billing inquiries
* Provide exceptional customerservice and sales support with personalized solutions
* Build lasting relationships that drive customer loyalty, retention, and repeat business
* Maintain accurate customer accounts, enrollment activity, and sales performance records
* Collaborate with teammates and managers to achieve sales, customerservice, and account management goals
* Stay updated on fiber internet products, promotions, and telecommunications technology
* Represent the company with professionalism, product knowledge, and customer-first service
*Qualifications for a Quantum Fiber Sales Associate:*
* Strong interest in sales, customerservice, telecommunications, and fiber internet technology
* Excellent communication skills with the ability to engage and connect with customers
* Goal-driven mindset with the ability to thrive in a sales-focused environment
* Team-oriented individuals motivated to grow into account management, sales leadership, and management roles
* Previous sales, retail, or customerservice experience is helpful but not required
The Quantum Fiber Sales Associate role offers an opportunity to launch a career in sales, customerservice, and telecommunications growth, while representing one of the fastest-growing names in fiber internet. Apply today to become a Quantum Fiber Sales Associate in Seattle and take the next step toward your future.
This is a full-time, commission-based position with an on-target earnings range of $42,000-$62,000 annually.
$42k-62k yearly 1d ago
Part Time Sales Associate (Store 168 Kirkland, WA)
Ace Hardware 4.3
Customer service associate job in Kirkland, WA
About Ace Retail Group
Ace Retail Group (ARG), is a division of Ace Hardware Corporation that owns and operates several Ace brands, including Westlake Ace, Great Lakes Ace, Buikemas Ace, Outer Banks Ace, Dennis Company, and Breed & Company.ARG is one of the largest hardware retailers in the United States and has two headquarters located in Lenexa, KS and Farmington Hills, MI.ARGs origins date back over a century and operates over 250 neighborhood stores located throughout the United States.Great people make ARG stand out in our industry, and we are looking for individuals who strive for personal and professional growth, and who want to work with a company founded on (and still led by) our solid Core Values of: Winning, Excellence, Love, Integrity, Gratitude, Humility and Teamwork.
General Summary
The Sales Associate will assist in the receiving, stocking, pricing of all merchandise and help maintain a clean and orderly merchandise presentation and overall store cleanliness.
Essential Duties & Responsibilities
CustomerService:
Provide a positive representation of Ace Retail Group.
Proactively assist customers in solving problems.
Greet customers entering and throughout the store. Thank customers when finished and when they are leaving the store.
Possess a friendly outgoing demeanor; work well with customers as well as associates.
Ensure all pages and calls are answered promptly, courteously and effectively.
Forward any customer complaint that cannot be handled to a member of management.
Possess strong product knowledge and knowledge of store layout and location of products.
Assist customers throughout the store with personal, customizedservice based on the premise of amazing every customer, every time.
Store Operations
Assist in creating a positive, professional and safe work environment.
Assist with receiving, checking in and stocking of merchandise throughout the store.
Assist with maintaining back stock levels.
Assist with daily maintenance, orderliness and cleanliness of the sales floor, stock room and outdoor merchandise area.
Assist with providing a clean and orderly sales floor, including end caps and ad merchandise.
Assist with merchandise resets through the store.
Provide assistance to Department Specialists, i.e. price changes, special orders.
Ensure signage is current throughout the store.
Operate forklift with proper training.
Communicate any Store Support Center issue to General Manager for follow up.
Communicate any merchandising, cost control or sales idea to General Manager.
Participate in store meetings.
Be professional in appearance and actions.
Perform all other duties as assigned.
Other Essential Requirements
Ability to exhibit and incorporate our Core Values into daily decisions and interactions with others:
WINNING In business, money is the score. To win, we must perform, compete, and have fun.
EXCELLENCE Striving to be our best through continuous improvement and inspiration.
LOVE Love the people, love the work and love the results.
INTEGRITY Honesty, reliability, high character and ethical behavior.
GRATITUDE Appreciating being in the business of serving others.
HUMILITY A modest and respectful approach to leadership and work.
TEAMWORK Collaboration over control or credit; together we are Ace.
Minimum Skills, Requirements and Qualifications
High School or GED equivalent.
Formal retail experience preferred.
Standing, walking, lifting (up to 25lbs) and climbing.
Compensation Details
$18.00 to $19.50 per hour
For a full list of benefits and open positions, please visit us at: ************************************************************
Want to be notified when new jobs are posted? Follow the link below to create an account and set up custom job alerts:
Create Job Alert
Equal Opportunity Employer
Ace Retail Group is committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military discharge, or any other action covered by federal or state laws.
Required
Preferred
Job Industries
Retail
$18-19.5 hourly 2d ago
Client Relationship Consultant
Banner Bank 4.7
Customer service associate job in College Place, WA
More than 130 years ago, we started with core values that never go out of style: listen, learn and help businesses and individuals reach their goals. Our financial strength and stability are key reasons Forbes names us one of the Best 100 Banks in America the past eight consecutive years and Newsweek names Banner one of the Most Trustworthy Companies the past four years.
With more than $15 billion in assets and over 150 locations throughout Washington, Oregon, Idaho, and California, we understand our role in the economy and take that responsibility seriously. In addition to offering a source of capital to personal banking clients and businesses of all sizes, we place a high importance on employee volunteerism and donate millions of dollars each year to community organizations.
As a Client Relationship Consultant you will provide exceptional client service while engaging in sales and service activities at branch locations. Open accounts, assist with processing Banker transactions, cross-sell Bank products and services, take applications for and book loans, perform account and client profile maintenance, and respond to questions regarding client accounts. You'll also present tailored solutions that meet the client's specific financial needs or refer clients to other lines of business as appropriate. Client Relationship Consultant Requirements
1 or more years of Client Relationship Consultant experience or similar experience required
NMLS registration or ability to obtain required
A passion for providing superior client service
Ability to analyze client needs and make appropriate recommendations based on financial data
Effective communication and advisory ability
Our Process:
Complete a simple application and answer a few questions
Take a quick assessment that gives us a little more insight on your work style
Have a phone interview with the manager or recruiter
Have an on-site interview with the manager and another key member or two of the team
Get an offer if it's the right fit for you and Banner
Start working after a background check and kick-off an amazing career
Compensation & Benefits
Targeted starting hourly range (based on experience): $18.00 - $25.20/hr
Incentive potential
Comprehensive employee benefits, including: medical, dental, vision, LTD, STD and life
Paid vacation time, sick time and 11 company paid holidays
401k (with up to 4% match)
Tuition reimbursement
Get more information at: Employee Benefits | Banner Bank
Please take time to review Banner Bank's Consent & Privacy notice before applying.
Banner Bank is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, marital status, age, disability or protected veteran status.
Banner Bank does not accept unsolicited resumes from agencies and/or search firms for any job postings on this site. Resumes submitted to any Banner Bank employee by a third party agency and/or search firm without a valid written and signed search agreement, will become the sole property of Banner Bank. No fee will be paid if a candidate is hired for a position as a result of an unsolicited agency or search firm referral.
$18-25.2 hourly 1d ago
Sewer Service Expert (2640)
Harts Services 4.3
Customer service associate job in Tacoma, WA
SUNDAY - THURSDAY schedule
Friday & Saturdays off!
At Harts Plumbers, Electricians, and HVAC Technicians, we're more than a company - we're a family. Since day one, we've built our reputation on delivering exceptional plumbing, sewer, electrical, and HVAC services while living by our core values: Service Excellence, Pride of Workmanship, Grow or Die, Whatever It Takes, and Direct with Respect.
Now, we're looking for a Sewer Service Expert who's ready to grow their career, deliver unbeatable customer experiences, and take home top pay.
What You'll Do:
Diagnose sewer issues and create multi-option proposals
Present solutions with confidence using the Harts Service Process
Complete residential sewer service work to the highest standards
Meet performance goals while supporting your team
Pay & Schedule:
Commission-based position (earn 4%-18% per project subtotal)
Expected annual earnings: $70,000-$180,000+
Full-time, SUNDAY - THURSDAY
Hours between 6:30am - 6:00pm
Why You'll Love Harts:
Medical, dental & vision insurance
401(k) with company match
Paid time off: 2 weeks vacation + 1 week sick + 6 paid holidays
Company vehicle + paid life insurance
Employee discounts, referral bonuses & growth opportunities
A stable, year-round career where hard work = unlimited earning potential
If you're ready to join a team that values your skills and fuels your growth, apply today at hartsservices.com/careers or email *************************.
Harts - We Care More.
Qualifications
What You Need:
Valid driver's license & clean driving record
Sewer service experience preferred (we'll train the right licensed pro)
Strong customer focus and team mindset
$70k-180k yearly Easy Apply 6d ago
Reservation Agent
Kalispel Tribe
Customer service associate job in Airway Heights, WA
Summary of Functions: Facilitate all calls coming to Northern Quest Resort & Casino and all activities relating to the PBX and Reservation center. Achieve results in accordance with the objectives, performance and quality standards established by Northern Quest Resort & Casino.
Essential Duties and Responsibilities
Ensures compliance with the Kalispel Tribe of Indians- Internal Controls, and Northern Quest Resort and Casino Policies and Procedures.
Maintains a positive upbeat attitude, being highly “in tune” to guest questions and needs. Works to ensure that guest inquiries, concerns, or complaints are properly handled. Anticipates the guests' needs.
Answer all telephones within three rings.
Follow call scripting developed by Management staff and maintain proper call control.
Accepts all paging requests, delivers pages in a professional tone of voice.
Answer guest inquiries pertaining to the resort and casino, businesses owned/operated by the Kalispel Tribe, and local area information.
Fluent understanding of the organization's departments allowing for accurately guided call transfers.
Presents a friendly, professional, non-rushed approach when answering phones. Follows proper phone etiquette and consistently provides first-class guest experience.
Knowledgeable of all gaming, hotel, spa and salon amenities and terminology.
Have knowledge of the Camas Club and its policies and procedures.
Answer guest inquiries pertaining to the resort and casino, businesses owned/operated by the Kalispel Tribe, and local area information.
Obtain any information necessary to assist the guest quickly, accurately, and pleasantly.
Performs accurately, live wakeup calls in a timely manner.
Work with the hotel property software to maintain accurate reservation information for all guests.
Monitors the perpetual inventory of rooms to be sold at all times.
Create and confirm all reservations, including hotel and RV resort reservations.
Record Guest information accurately and prevent the creation of duplicate profiles.
Verify accuracy of guest reservations pertaining to billing, credit card transactions, and guest accounts.
Accept and accurately process guest credit card information, tournament registration and gift card purchases.
Provide anticipatory service in a thoughtful and intuitive way, notating special requests made by guests.
Accurately wrap up all Reservation calls.
Use proper interpersonal skills when engaging with customers and employees.
Provide exceptional service to customers and employees when performing job duties.
Conduct oneself in a professional and businesslike manner to reflect Northern Quest's high standard of excellence.
Works as a team with other associates to maintain the highest service standards available.
Share information with other departments to facilitate their successful performance.
Ensure guest confidentiality standards are followed.
Have knowledge of all hotel emergency procedures.
Comply with hotel safety and Loss Control Procedures.
Ensure control/protection of company assets.
Responsible for maintaining regular attendance and punctuality.
Maintain Four Diamond service standards.
Fulfill any reasonable work requested by a manager or Supervisor, completing it accurately and in a timely manner.
Fill in for any duties in the hotel as needed, including but not limited to the following: concierge duties, hotel front desk, and RV Resort front desk.
Duties, responsibilities, requirements, and expectations pertaining to this job are subject to change as needed.
May be required to be a panelist for the Internal Review Hearings.
This does not list all of the duties of this position. You may be instructed by management to perform other duties as assigned.
Supervisory Responsibilities
This job has no supervisory responsibilities.
Education
High school diploma or general education degree (GED).
Experience
Three to six months' related experience and or/training; 1-2 years related college courses a plus.
Experience in a four star/four diamond hotel preferred.
Skills & Abilities
Must be computer literate with working knowledge of Microsoft programs and other computer software
Ability to type at least 40 wpm. (Test Required)
Highly articulate.
Ability to read and comprehend instructions, short correspondence, and memos.
Ability to write professional correspondence.
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percentage and to draw and interpret bar graphs.
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
Ability to multitask while speaking with guests.
Ability to handle high call volume with focus on available phone time.
Ability to deal with problems involving a few concrete variables in standardized situations, in a controlled and professional manner.
Ability to maintain effective working relationships with department heads and employees.
Excellent organizational, communication, and interpersonal skills.
Other Requirements
Ability to obtain and maintain a Kalispel Tribal Work Permit.
Work nights, weekends and holidays as required.
Physical Demands
Requires the ability to lift and/move objects weighing up to 20 pounds.
Constantly requires the ability to give and receive detailed information through verbal communication.
Constantly requires verbally expressing or exchanging ideas of important instructions accurately, loudly, or quickly.
Constantly requires working with fingers rather than the whole hand or arm.
Constantly requires repetitive movement of the wrists, hands, and/or fingers.
Often requires walking or moving about to accomplish tasks.
Frequently requires standing and/or sitting for sustained periods of time.
Occasionally requires ascending or descending stairs or ramps using feet and legs and/or hands and arms.
Occasionally requires raising objects from a lower to a higher position or moving objects horizontally.
Occasionally requires stooping, which entails the use of the lower extremities and back muscles. Infrequently requires crouching.
Specific vision abilities required by this job include close vision, distance vision, color vision, and the ability to adjust focus.
Work Environment
The work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally exposed to tobacco smoke, moving mechanical parts and fumes, or airborne particles. The worker is frequently subject to inside environmental conditions, which provide protection from weather conditions, but not necessarily from temperature changes, and is occasionally subject to outside environmental conditions and to wet and/or humid conditions. The noise level in the work environment is usually moderate.
Hiring Preference
The Kalispel Tribe of Indians is an Equal opportunity employer. Consistent with federal law, the Kalispel Tribe of Indians applies Indian preference in employment. It is the policy of the Kalispel Tribe of Indians to give preference in hiring, promotions, and transfers into vacant positions to qualified applicants in the following order: 1) Kalispel Tribal Members; 2) Spouses of an enrolled Kalispel Tribal Member; 3) enrolled members of other Indian Tribes; 4) all other applicants.
General Sign-off & Disclaimers
The employee is expected to adhere to all company policies.
At-Will Employment: Employment with the Kalispel Tribe of Indians is at-will and can be terminated with or without cause, and with or without notice, at any time, either at the option of the employee or the Kalispel Tribe of Indians.
Drug Testing: The Kalispel Tribe of Indians is a drug free workplace. All applicants are subject to drug testing at the time of hire and at unannounced times during employment.
Background Investigation: All candidates and employees may be subject to a background investigation.
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.
The Intake Specialist plays a vital role in the process of onboarding potential clients. They are responsible for meeting with individuals engaging in services offered by the firm, confirming client information, communicating case eligibility options, and providing information regarding the process for relief options. The Intake Specialist is a professional position that ensures a smooth and efficient client onboarding experience..
Key Responsibilities:
Meet with potential clients to effectively communicate the firm's unique value proposition, services, and benefits.
Build and maintain strong relationships with potential clients by providing exceptional customerservice, demonstrating empathy, and addressing their concerns and questions.
Review the information provided by potential clients.
Sign up new clients, while addressing any concerns, and highlighting the benefits of working with the firm.
Collaborate closely with our team of attorneys, paralegals, and legal assistants to ensure a smooth transition of newly onboarded clients to begin their case process.
Provide accurate and comprehensive information about the client and their case to facilitate efficient case management.
Maintain detailed records of client interactions, consultations, and activities in the firm's customer relationship management (CRM) system.
Provide regular updates to management on performance, and ensure the proper use of systems to guarantee accurate reporting.
Handle any additional tasks or responsibilities as directed by management.
Qualifications:
All candidates must have a Bachelor's Degree.
Must be fully bilingual- Spanish & English.
Must possess at least 2 years of professional experience, preferably working in an immigration law firm.
Strong persuasive communication and someone who enjoys working directly with current and potential clients.
Knowledge of immigration laws, regulations, and processes.
Excellent interpersonal and relationship-building skills to establish trust and credibility.
Ability to work independently and a self-starter.
Outstanding communication skills, both verbal and written, to effectively convey complex information.
Results-oriented mindset with a drive to meet or exceed targets and business objectives.
Familiarity with CRM systems and activity tracking tools.
Pay Range: $22 - 27 per hour
Amazing Benefits Include:
Medical (100% employer paid)
Vision
Dental
$50k life insurance policy
401(k) with 6% Employer Match, PTO, Paid Holidays, Employee Assistance Program,
Fitness Stipend
We are excited about the possibility of you joining our team! Apply now and take the next step in your career with Abogada Alexandra Immigration Law, PLLC!
$22-27 hourly Auto-Apply 35d ago
Client Engagement Specialist - DBHC
DESC 4.3
Customer service associate job in Seattle, WA
Shift: Day
Days Off: Saturday, Sunday
Benefits: Dental, Life, Long-term Disability, Medical (no premiums/payroll deductions for employee coverage)
Other Benefits: Employee Assistance Program (EAP), Flexible Spending Account (FSA), ORCA card subsidy, Paid Time Off (34 days per year), Retirement Plan
Union Representation: This position is a part of a union and is represented by SEIU Healthcare 1199NW.
About DESC:
DESC (Downtown Emergency Service Center) is a nonprofit organization working to help people with the complex needs of homelessness, substance use disorders, and serious mental illness achieve their highest potential for health and well-being through comprehensive services, treatment, and housing. Our vision is a community where no person is abandoned, ignored, or experiencing homelessness.
As the region's leading provider of services to multiply disabled adults who have experienced chronic homelessness, DESC serves almost 3,000 people each day. Our integrated service model is designed to help people secure and maintain appropriate, safe and affordable housing. DESC is recognized nationally and regionally as an innovator in developing solutions to homelessness.
JOB DEFINITION:
We are looking for a Client Engagement Specialist (CES) who will work within the larger Client Engagement Team spanning two locations: Hobson Clinic and the Pioneer Square DESC clinics.
Hobson Clinic is an integrated behavioral and physical health outpatient clinic jointly operated by DESC and Harborview Medical Center (HMC). The Clinic provides holistic health care services to thousands of community members annually with a focus on improving health care access for people who have experienced barriers to conventional health services. The Clinic specializes in serving people living on lower incomes, people living homeless, and people living with complex physical and mental health conditions and substance use disorders.
The Pioneer Square clinics are two clinics operated by DESC that support a variety of clinical staff and programs ranging from outpatient behavioral health, substance disorder treatment, supportive employment, medical, and drop-in services. The clinical programs located in Pioneer Square serve a myriad of clients daily to address complex needs related to their mental and physical health.
The CES team will be the point people to monitor the safety and security of the clinics by managing the milieu of the main lobby/building and engaging clients. The CES team will also be tasked with providing trauma-informed support to clients and patients utilizing Hobson clinic and Pioneer Square by employing various de-escalation skills and tactics, both verbal and hands-on approaches, while in coordination and consultation with the wider clinical and medical teams.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
To be present in all main operating areas of both Hobson and Pioneer Square clinics for client engagement and de-escalation purposes only. Be a welcoming presence and direct clients to the services they are seeking, at times escorting to designated area, and walking regular rounds in both low and high-risk areas of the clinic, including area immediately outside of the clinic.
Initiate and maintain appropriate social interactions with clients. Integrate experience with behavioral health and substance use conditions into work with clients.
Monitor the general milieu, lobby, entryway, immediately outside of the clinic, security systems, and other common areas to monitor the safety and security of clients and staff. Work to maintain a comfortable milieu, even in the presence of potentially unusual client behaviors.
Commitment to the Harm Reduction and Trauma Informed Care models and working to incorporate those principles through an equity and social justice lens.
Become certified in enhanced behavioral de-escalation training and maintain annual re-certification.
Commitment to diversity, equity, and inclusion and applying to all areas of work responsibility.
Assist in training clinic staff on de-escalation skills and leading crisis response drills.
Intervene when necessary to support clients, maintain order, and communicate/enforce clinic rules and policies.
Intervene in client crises and emergencies (medical, behavioral health, interpersonal), participate in verbal de-escalation and hands-on de-escalation in emergent situations, and initiate action as required, including contact with emergency response systems, and facilitating a higher level of care.
Write significant events involving clients and Clinic operations activities in a daily log; read log daily and coordinate with relevant staff.
In collaboration with an interdisciplinary team, promote a safe and secure clinic environment by responding to emergent safety issues using a layered active response approach.
Participate in clinical reviews and case conferences to develop personal success plans for clients as needed. Assist clinical staff in engaging clients through creative, resourceful strategies that build trust and confidence.
Lead critical debriefs and work in coordination with clinical Director and Managers to provide support to staff related to safety issues upon request.
Attending consumer advisory board (CAB) meetings with the purpose of eliciting consumer input regarding Clinic program performance and to assure the consumer perspective is well-understood and reported back to the team.
Help ensure cleanliness of lobby area and other common spaces within the building.
Participate in staff meetings, team huddles, and training, with both DESC and HMC staff.
Other responsibilities as assigned.
WORKING CONDITIONS:
Works primarily in a climate-controlled office environment with frequent interpersonal interactions. Works as needed driving to client homes and interacting with clients in their homes. May escort clients or have professional meetings in environments which are not climate controlled. Also works outside of the office in homeless camps and in a vehicle.
Requirements
MINIMUM QUALIFICATIONS:
Ability to meet Washington Department of Health requirements for registration as a Registered Agency Affiliated Counselor (AAC) or any other superseding credential
Relevant Bachelor's degree in social work, psychology, or related behavioral science, OR
A combination of 1 year of relevant paid work experience and demonstration of the ability to perform required job duties.
Interest in working with clients who are difficult to engage and maintain in traditional mental health/substance use disorder programs.
Experience working with behavioral health conditions and intervening with de-escalation and hands-on approaches using Crisis Prevention & Intervention (CPI) or the equivalent and must be familiar with behavioral health treatment services.
Willingness to become certified in enhanced behavioral de-escalation training, which trains to use hands on techniques.
Experience in human services (paid or volunteer), preferably working with adults living homeless and/or living with a mental illness and/or substance use disorder.
Proficient in de-escalation skills, crisis intervention, and stabilization strategies and possess the ability to use these skills in high-risk, high traffic areas.
Have a strong understanding of recovery and resilience, the value of client partnerships, and client choice.
Experience working with adults living with mental illness and/or co-occurring disorders.
Interest or experience in working with clients that traditional health care programs have turned away.
Ability to communicate and work effectively with clients and staff from various backgrounds and utilize good customerservice skills.
Ability to work effectively with clients potentially displaying unusual and bizarre behaviors.
Subscribe to the philosophy of working in an integrated team approach which fosters cooperation and continuity across programs and of consideration and respect for clients.
Have experience working in collaboration with law enforcement, and neighborhood stakeholders that do not always agree with the harm reduction, trauma informed, or person-centered work philosophy.
Able to prioritize multiple job responsibilities, work independently, and exercise good professional judgment.
Able to maintain client confidentiality.
Ability to pass criminal background check.
Valid Washington state driver's license and insurable driving record.
PREFERRED QUALIFICATIONS:
Has work experience as an Emergency Medical Technician or Psych Technician in the field.
Bilingual in English and Spanish.
Bi-cultural background/experience.
Skill in operating office equipment, including computers (including e-mail), software (e.g., Microsoft Word, Excel) and telephones.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee will be required to sit, communicate with other employees, required to lift and carry items weighing up to 40 pounds and to operate computer hardware systems. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
EQUAL OPPORTUNITY EMPLOYER:
DESC is committed to diversity in the workplace and promotes equal employment opportunities for all staff members and applicants. The Agency will not discriminate against any employee or applicant for employment on the basis of race, creed, color, sex, gender, sexual orientation, age, national origin, caste, marital status, or the presence of any sensory, mental or physical disability in any employment practice, unless based on a bona fide occupational qualification. Minorities and veterans are encouraged to apply.
Salary Description $37.78 - $41.72 per hour
$37.8-41.7 hourly 10d ago
Bilingual Insurance Client Experience Specialist
Cisneros Agency LLC
Customer service associate job in Mukilteo, WA
Job DescriptionBenefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Opportunity for advancement
Paid time off
Vision insurance
At the Cisneros Agency, we do things differently. We dont just sell insurancewe build relationships and deliver peace of mind. We innovate, win, and grow togetherand have fun doing it.
Were looking for a bilingual (Spanish/English), self-motivated professional to join one of the top five performing teams in Washington.
Fluency in both written and spoken Spanish and English is essential for effective communication with clients and teammates. Insurance experience isnt requiredwe provide personalized, top-notch training to help you succeed.
Compensation & Benefits
$20$24/hour starting wage (higher for experienced/bilingual candidates)
Base pay + bonus and commission
Paid training and licensing hours
100% employer-paid health, dental & vision
Traditional IRA with company match
Unlimited Paid Time Off (PTO)
Paid Volunteer Time Off (VTO)
Flexible schedule & supportive team culture
What Youll Do
Provide friendly, accurate service via phone, email, and text
Respond to insurance questions, policy updates, claims, and billing
Review client coverage to uncover needs and recommend solutions
Upsell existing clients and identify new sales opportunities
Follow the Cisneros Agency Relationship Process consistently
Collaborate with team members and contribute to a high-performing, positive work environment
What Were Looking For
Bilingual in Spanish & English (required)
Excellent communication skills in both languages
2+ years in customerservice or sales
High integrity, commitment, dependability, and drive to succeed
Ability to thrive in a fast-paced, evolving environment
Why Youll Love It Here
Collaboration: We support and celebrate one anothers wins.
Growth: Youll receive continuous development opportunities.
Balance: Flexible schedules and generous PTO keep you energized.
Impact: Youll help people protect what matters most to them.
Schedule:
Full-time, MondayFriday, 8-hour shifts
Pay: $20$25/hour + bonuses and commissions
$20 hourly 19d ago
Family Services Associate - Primary Care TheARC
Children's National Medical Center 4.6
Customer service associate job in Washington
Family ServicesAssociate - Primary Care (The ARC)
Job Description: Assists patients and families to resolve issues related to illness, injury or hospitalization. Acts as a liaison among patients/families, medical and nursing staff, and external agencies. Performs screening interviews, assists with planning and implementation of interventions დაიწყ ensures appropriate follow‑up of services. Supports expansion of food insecurity resources at the ARC, including facilitating SNAP/WIC enrollments and managing the food pantry. Responds to social determinants of health screenings at Well Child visits.
Work Schedule: Monday - Friday, 8:30 am - 5:00 pm.
Location: THEARC, 1801 Mississippi Avenue SE, Washington, DC 20020.
Salary Range: $44,782.40 - $74,630.40 (Full‑time).
Qualifications
Minimum Education: Bachelor's Degree (required).
Minimum Work Experience: One year working with individuals in crisis situations (required).
Required Skills/Knowledge: Bilingual ability preferred.
Functional Accountabilities
Delivers Patient/Family Focused Services:
Complete screening interviews of patients and families utilizing hospital‑approved screening tools.
Research appropriate resources in the hospital and community to assist patients and families; help families access and utilize those resources.
Provide needed assistance, while respecting boundaries and setting appropriate limits.
Make follow‑up contact with families, when appropriate, to monitor the outcome of interventions and to promote continuity of care (e.g., assisting with new and follow‑up appointments, hospital and community‑based referrals and applications).
Coordinates Patient Care Responsibilities with Other Family Services Staff:
Manage requests from patients and families for hospital or community resources.
Assist families with applications and manage referrals to outside agencies in coordination with the medical team for financial assistance and other programs.
Manage referrals to outside organizations as directed by social work and in coordination with the medical team.
Assist Family Services staff with special projects, such as patient/family newsletters, Sibling Day, support groups, etc.
Contributes to Effective Multidisciplinary Communication:
Communicate with social work and/or medical team about patient care needs.
Share verbally and in writing, relevant patient/family information with members of the treatment team.
Document activities according to departmental guidelines in the electronic medical record.
Participate in team meetings to address general and specific patient care issues.
Optimizes the Use of Available Resources:
Develop and maintain resource information for the department.
Promote positive working relationships with community agencies.
Serve as liaison between hospital and agency staff assisting families with resources.
Identify gaps in services and research alternatives.
Organizational Accountabilities
Meet with Team Leader for supervision to discuss case material, professional role, and projects to complete.
Meet with social work or child life partner to review work performed for individual patients and families.
Participate in Family Service Team meetings and departmental staff meetings.
Meet departmental requirements for chart recording, statistics, and other documentation and submit documents in a timely manner.
Ensure that chart documentation is co‑signed by licensed Family Services staff member.
Participate in departmental performance improvement activities.
Core Competencies
CustomerService - Anticipate and respond to customer needs; follow up until needs are met.
Teamwork/Communication - Demonstrate collaborative and respectful behavior; partner with all team members to achieve goals; be receptive to others' ideas and opinions.
Performance Improvement/Problem‑Solving - Contribute to a positive work environment; demonstrate flexibility and willingness to_constraint; identify opportunities to improve processes; make appropriate decisions using sound judgment; use resources efficiently; search for less costly ways of doing things.
Safety - Speak up when team members exhibit unsafe behaviour; continuously validate and verify information needed for decision‑making; stop in the face of uncertainty and take time to resolve the situation; demonstrate accurate, clear and timely verbal and written communication; actively promote safety for patients, families, visitors and co‑workers.
Equal Opportunity Statement
Children's National Hospital is an equal opportunity employer that evaluates qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The “Know Your Rights” poster is available here: Know Your Rights Pay Transparency Nondiscrimination Poster.
Drug‑Free Workplace
Children's National Hospital maintains a drug‑free workplace, prohibiting the illegal use, possession or distribution of controlled substances. Though recreational and medical marijuana are legal in the District of Columbia, the hospital maintains the right to enforce its drug‑free workplace policy and prohibits recreational or prescribed marijuana.
#J-18808-Ljbffr
$44.8k-74.6k yearly 2d ago
Sales Associate (Store 133, Raymond, WA)
Ace Hardware 4.3
Customer service associate job in Raymond, WA
About Ace Retail Group
Ace Retail Group (ARG), is a division of Ace Hardware Corporation that owns and operates several Ace brands, including Westlake Ace, Great Lakes Ace, Buikemas Ace, Outer Banks Ace, Dennis Company, and Breed & Company.ARG is one of the largest hardware retailers in the United States and has two headquarters located in Lenexa, KS and Farmington Hills, MI.ARGs origins date back over a century and operates over 250 neighborhood stores located throughout the United States.Great people make ARG stand out in our industry, and we are looking for individuals who strive for personal and professional growth, and who want to work with a company founded on (and still led by) our solid Core Values of: Winning, Excellence, Love, Integrity, Gratitude, Humility and Teamwork.
General Summary
The Sales Associate will assist in the receiving, stocking, pricing of all merchandise and help maintain a clean and orderly merchandise presentation and overall store cleanliness.
Essential Duties & Responsibilities
CustomerService:
Provide a positive representation of Ace Retail Group.
Proactively assist customers in solving problems.
Greet customers entering and throughout the store. Thank customers when finished and when they are leaving the store.
Possess a friendly outgoing demeanor; work well with customers as well as associates.
Ensure all pages and calls are answered promptly, courteously and effectively.
Forward any customer complaint that cannot be handled to a member of management.
Possess strong product knowledge and knowledge of store layout and location of products.
Assist customers throughout the store with personal, customizedservice based on the premise of amazing every customer, every time.
Store Operations
Assist in creating a positive, professional and safe work environment.
Assist with receiving, checking in and stocking of merchandise throughout the store.
Assist with maintaining back stock levels.
Assist with daily maintenance, orderliness and cleanliness of the sales floor, stock room and outdoor merchandise area.
Assist with providing a clean and orderly sales floor, including end caps and ad merchandise.
Assist with merchandise resets through the store.
Provide assistance to Department Specialists, i.e. price changes, special orders.
Ensure signage is current throughout the store.
Operate forklift with proper training.
Communicate any Store Support Center issue to General Manager for follow up.
Communicate any merchandising, cost control or sales idea to General Manager.
Participate in store meetings.
Be professional in appearance and actions.
Perform all other duties as assigned.
Other Essential Requirements
Ability to exhibit and incorporate our Core Values into daily decisions and interactions with others:
WINNING In business, money is the score. To win, we must perform, compete, and have fun.
EXCELLENCE Striving to be our best through continuous improvement and inspiration.
LOVE Love the people, love the work and love the results.
INTEGRITY Honesty, reliability, high character and ethical behavior.
GRATITUDE Appreciating being in the business of serving others.
HUMILITY A modest and respectful approach to leadership and work.
TEAMWORK Collaboration over control or credit; together we are Ace.
Minimum Skills, Requirements and Qualifications
High School or GED equivalent.
Formal retail experience preferred.
Standing, walking, lifting (up to 25lbs) and climbing.
Compensation Details
$16.50 Per Hour
For a full list of benefits and open positions, please visit us at: ************************************************************
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Equal Opportunity Employer
Ace Retail Group is committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military discharge, or any other action covered by federal or state laws.
Required
Preferred
Job Industries
Retail
$16.5 hourly 2d ago
Quantum Fiber Sales Associate
Empire Management Group
Customer service associate job in Mountlake Terrace, WA
We are seeking an ambitious individual to join our team as a Quantum Fiber Sales Associate in Seattle. This entry-level, full-time role is designed for candidates who want to grow in sales, customerservice, and account management while representing cutting-edge fiber internet, wireless, and telecommunications services.
As a Quantum Fiber Sales Associate, you will connect directly with customers, explain fiber internet plans, wireless options, and telecommunications solutions, and guide them through enrollments, activations, upgrades, and account support. This is a performance-driven opportunity with weekly pay, uncapped commission, and advancement into leadership positions.
*Responsibilities of a Quantum Fiber Sales Associate:*
* Present Quantum Fiber internet, wireless, and telecommunications services to new and existing residential customers
* Assist with enrollments, service activations, account changes, and billing inquiries
* Provide exceptional customerservice and sales support with personalized solutions
* Build lasting relationships that drive customer loyalty, retention, and repeat business
* Maintain accurate customer accounts, enrollment activity, and sales performance records
* Collaborate with teammates and managers to achieve sales, customerservice, and account management goals
* Stay updated on fiber internet products, promotions, and telecommunications technology
* Represent the company with professionalism, product knowledge, and customer-first service
*Qualifications for a Quantum Fiber Sales Associate:*
* Strong interest in sales, customerservice, telecommunications, and fiber internet technology
* Excellent communication skills with the ability to engage and connect with customers
* Goal-driven mindset with the ability to thrive in a sales-focused environment
* Team-oriented individuals motivated to grow into account management, sales leadership, and management roles
* Previous sales, retail, or customerservice experience is helpful but not required
The Quantum Fiber Sales Associate role offers an opportunity to launch a career in sales, customerservice, and telecommunications growth, while representing one of the fastest-growing names in fiber internet. Apply today to become a Quantum Fiber Sales Associate in Seattle and take the next step toward your future.
This is a full-time, commission-based position with an on-target earnings range of $42,000-$62,000 annually.
$42k-62k yearly 1d ago
Client Engagement Specialist - Night Shift, STAR Center
DESC 4.3
Customer service associate job in Seattle, WA
Shift: Night (8:00pm - 4:00am)
Shift Differential: $1.00 per hour
Days Off: Tuesday, Wednesday
Benefits: Dental, Life, Long-term Disability, Medical (no premiums/payroll deductions for employee coverage)
Other Benefits: Employee Assistance Program (EAP), Flexible Spending Account (FSA), ORCA card subsidy, Paid Time Off (34 days per year), Retirement Plan
Union Representation: This position is a part of a union and is represented by SEIU Healthcare 1199NW.
About DESC:
DESC (Downtown Emergency Service Center) is a nonprofit organization working to help people with the complex needs of homelessness, substance use disorders, and serious mental illness achieve their highest potential for health and well-being through comprehensive services, treatment, and housing. Our vision is a community where no person is abandoned, ignored, or experiencing homelessness.
As the region's leading provider of services to multiply disabled adults who have experienced chronic homelessness, DESC serves almost 3,000 people each day. Our integrated service model is designed to help people secure and maintain appropriate, safe and affordable housing. DESC is recognized nationally and regionally as an innovator in developing solutions to homelessness.
JOB DEFINITION:
We are looking for a Client Engagement Specialist (CES) who will work within the larger Client Engagement Team spanning three locations: Hobson Clinic, the DESC Pioneer Square clinics, and the STAR Center.
Hobson Clinic is an integrated behavioral and physical health outpatient clinic jointly operated by DESC and Harborview Medical Center (HMC). The Clinic provides holistic health care services to thousands of community members annually with a focus on improving health care access for people who have experienced barriers to conventional health services. The Clinic specializes in serving people living on lower incomes, people living homeless, and people living with complex physical and mental health conditions and substance use disorders.
The Pioneer Square clinics are two clinics operated by DESC that support a variety of clinical staff and programs ranging from outpatient behavioral health, substance disorder treatment, supportive employment, medical, and drop-in services. The clinical programs located in Pioneer Square serve a myriad of clients daily to address complex needs related to their mental and physical health.
The STAR (Stability Through Access and Resources) Center is a time-limited, 24/7, behavioral health-focused non-congregate shelter program. Services at the Center are tailored for unsheltered adults facing significant untreated and undertreated challenges related to mental health and substance use disorders. The center is located at 619 3rd Avenue and Cherry Street in downtown Seattle
The CES team will be the point people to monitor and provide 24/7 safety and security at the STAR Center by managing the milieu outside and inside of the Shelter. The CES team will also be tasked with providing trauma-informed support to clients at the STAR Center and Pioneer Square by employing various de-escalation skills while in coordination and consultation with the wider STAR Center staff, clinical, and medical teams.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
To be present in all main operating areas of Hobson Place, 216 James, and STAR Center for client engagement and de-escalation purposes. Be a welcoming presence and direct clients to the services they are seeking, at times escorting to designated area and walking regular rounds in both low and high-risk areas of the clinic, Hobson Place, 216 James, STAR Center and 600 block of 3rd Ave, including the area immediately outside of the clinic.
Monitor the general milieu outside the Hobson Clinic, 216 James Clinic, STAR center and the 500 and 600 blocks of 3rd Ave.
Work to maintain a comfortable atmosphere for people along 3rd Ave, even in the presence of potentially unusual or posturing client behaviors.
Proactively engage clients and community members in the public spaces on and around 3rd Ave. in front of Hobson Clinic, 216 James St, and the STAR Center.
Coordinate real-time intervention for crises both in and around DESC spaces.
Enforce the DESC Good Neighbor policy and Project/Program rules with DESC Clients.
Initiate and maintain appropriate social interactions with clients and prospective clients.
Integrate experience with behavioral health and substance use conditions into work with clients and prospective clients.
Commitment to the Harm Reduction and Trauma Informed Care models and working to incorporate those principles through an equity and social justice lens.
Become a DESC trainer for de-escalation and dis-engagement for new employees and yearly refresher; this responsibility will be shared with another trainer within the agency.
Assist in training clinic staff on de-escalation skills and leading crisis response drills.
Receive training in hands on techniques (escorts and holds) and work in collaboration with partnering agency security to ensure the safety of clients is made a priority.
Commitment to diversity, equity, and inclusion, applying to all areas of work responsibility.
Intervene when necessary to support clients, maintain order, and communicate/enforce clinic rules and policies.
Intervene in client crises and emergencies (medical, behavioral health, interpersonal), participate in verbal de-escalation and hands-on escorts and holds in emergent situations, and initiate action as required, including contact with emergency response systems, and facilitating a higher level of care.
Write a shift summary log detailing significant events involving clients and clinic operations, read log daily, participate in shift brief, complete activity logs and other shift-related documentation, and coordinate with relevant staff to ensure all required documentation is completed.
In collaboration with an interdisciplinary team, promote a safe and secure clinic environment by responding to emergent safety issues using a collaborative active response approach.
Participate in clinical reviews and case conferences to develop personal success plans for clients as needed. Assist clinical staff in engaging clients through creative, resourceful strategies that build trust and confidence.
Participate in bar review committee and, psych consults as needed.
Lead critical incident debriefs and work in coordination with clinical Director and Managers to provide support to staff related to safety issues upon request.
Help ensure cleanliness of sidewalks.
Participate in staff meetings, team huddles, and training, with both DESC and HMC staff.
Wear agency-provided clothing that makes you easily identifiable in the community as a DESC employee.
Other responsibilities as assigned.
WORKING CONDITIONS:
Works both indoors in a climate-controlled office environment with frequent interpersonal interactions and primarily outdoors in variable weather with frequent interpersonal interactions. May escort clients or have professional meetings in environments which are not climate controlled. Also works outside of the office in homeless camps and in a vehicle.
Requirements
MINIMUM QUALIFICATIONS:
Experience working with behavioral health conditions and intervening with de-escalation and hands-on approaches using Crisis Prevention & Intervention (CPI) or the equivalent and must be familiar with behavioral health treatment services.
Willingness to become certified in enhanced behavioral de-escalation training, which trains to use hands on techniques.
Willingness to use training in de-escalation and disengagement to intervene with clients that are posturing or assaultive.
Experience in human services (paid or volunteer), preferably working with adults living homeless and/or living with a mental illness and/or substance use disorder.
Experience working and building rapport with people in a psychiatric crisis.
Proficient in de-escalation skills, crisis intervention, and stabilization strategies and possess the ability to use these skills in high-risk, high traffic areas.
Have a strong understanding of recovery and resilience, the value of client partnerships, and client choice. Interest or experience in working with clients that traditional health care programs have turned away.
Ability to communicate and work effectively with clients and staff from various backgrounds and utilize good customerservice skills.
Ability to work effectively with clients potentially displaying unusual and bizarre behaviors.
Subscribe to the philosophy of working in an integrated team approach which fosters cooperation and continuity across programs and of consideration and respect for clients.
Have experience working in collaboration with law enforcement, and neighborhood stakeholders that do not always agree with the harm reduction, trauma informed, or person-centered work philosophy.
Able to prioritize multiple job responsibilities, work independently, and exercise good professional judgment.
Able to maintain client confidentiality.
Ability to pass criminal background check.
Ability to drive an agency or personal vehicle to conduct agency related business. A current Washington State driver's license and insurable driving record are required.
PREFERRED QUALIFICATIONS:
Has work experience as an Emergency Medical Technician or Psych Technician in the field.
Bilingual in English and Spanish.
Bi-cultural background/experience.
Skill in operating office equipment, including computers, communication platforms, software (e.g., Microsoft Word, Excel), and telephones.
EDUCATION AND EXPERIENCE REQUIREMENTS:
Relevant Bachelor's degree in social work, psychology, or related behavioral science, OR
A combination of 1 year* of relevant paid work experience and demonstration of the ability to perform required job duties
*Internal applicants in direct, client facing positions can substitute 6 months of experience in lieu of 1 year
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee will be required to sit, communicate with other employees, required to lift and carry items weighing up to 40 pounds and to operate computer hardware systems. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
EQUAL OPPORTUNITY EMPLOYER
DESC is committed to diversity in the workplace and promotes equal employment opportunities for all staff members and applicants. The Agency will not discriminate against any employee or applicant for employment on the basis of race, creed, color, sex, gender, sexual orientation, age, national origin, caste, marital status, or the presence of any sensory, mental or physical disability in any employment practice, unless based on a bona fide occupational qualification. Minorities and veterans are encouraged to apply.
Salary Description $36.75 - $40.58 per hour
$36.8-40.6 hourly 60d+ ago
Quantum Fiber Sales Associate
Empire Management Group
Customer service associate job in Kenmore, WA
We are seeking an ambitious individual to join our team as a Quantum Fiber Sales Associate in Seattle. This entry-level, full-time role is designed for candidates who want to grow in sales, customerservice, and account management while representing cutting-edge fiber internet, wireless, and telecommunications services.
As a Quantum Fiber Sales Associate, you will connect directly with customers, explain fiber internet plans, wireless options, and telecommunications solutions, and guide them through enrollments, activations, upgrades, and account support. This is a performance-driven opportunity with weekly pay, uncapped commission, and advancement into leadership positions.
*Responsibilities of a Quantum Fiber Sales Associate:*
* Present Quantum Fiber internet, wireless, and telecommunications services to new and existing residential customers
* Assist with enrollments, service activations, account changes, and billing inquiries
* Provide exceptional customerservice and sales support with personalized solutions
* Build lasting relationships that drive customer loyalty, retention, and repeat business
* Maintain accurate customer accounts, enrollment activity, and sales performance records
* Collaborate with teammates and managers to achieve sales, customerservice, and account management goals
* Stay updated on fiber internet products, promotions, and telecommunications technology
* Represent the company with professionalism, product knowledge, and customer-first service
*Qualifications for a Quantum Fiber Sales Associate:*
* Strong interest in sales, customerservice, telecommunications, and fiber internet technology
* Excellent communication skills with the ability to engage and connect with customers
* Goal-driven mindset with the ability to thrive in a sales-focused environment
* Team-oriented individuals motivated to grow into account management, sales leadership, and management roles
* Previous sales, retail, or customerservice experience is helpful but not required
The Quantum Fiber Sales Associate role offers an opportunity to launch a career in sales, customerservice, and telecommunications growth, while representing one of the fastest-growing names in fiber internet. Apply today to become a Quantum Fiber Sales Associate in Seattle and take the next step toward your future.
This is a full-time, commission-based position with an on-target earnings range of $42,000-$62,000 annually.
$42k-62k yearly 8h ago
Sales Associate (Store 136, Elma, WA)
Ace Hardware 4.3
Customer service associate job in Elma, WA
About Ace Retail Group
Ace Retail Group (ARG), is a division of Ace Hardware Corporation that owns and operates several Ace brands, including Westlake Ace, Great Lakes Ace, Buikemas Ace, Outer Banks Ace, Dennis Company, and Breed & Company.ARG is one of the largest hardware retailers in the United States and has two headquarters located in Lenexa, KS and Farmington Hills, MI.ARGs origins date back over a century and operates over 250 neighborhood stores located throughout the United States.Great people make ARG stand out in our industry, and we are looking for individuals who strive for personal and professional growth, and who want to work with a company founded on (and still led by) our solid Core Values of: Winning, Excellence, Love, Integrity, Gratitude, Humility and Teamwork.
General Summary
The Sales Associate will assist in the receiving, stocking, pricing of all merchandise and help maintain a clean and orderly merchandise presentation and overall store cleanliness.
Essential Duties & Responsibilities
CustomerService:
Provide a positive representation of Ace Retail Group.
Proactively assist customers in solving problems.
Greet customers entering and throughout the store. Thank customers when finished and when they are leaving the store.
Possess a friendly outgoing demeanor; work well with customers as well as associates.
Ensure all pages and calls are answered promptly, courteously and effectively.
Forward any customer complaint that cannot be handled to a member of management.
Possess strong product knowledge and knowledge of store layout and location of products.
Assist customers throughout the store with personal, customizedservice based on the premise of amazing every customer, every time.
Store Operations
Assist in creating a positive, professional and safe work environment.
Assist with receiving, checking in and stocking of merchandise throughout the store.
Assist with maintaining back stock levels.
Assist with daily maintenance, orderliness and cleanliness of the sales floor, stock room and outdoor merchandise area.
Assist with providing a clean and orderly sales floor, including end caps and ad merchandise.
Assist with merchandise resets through the store.
Provide assistance to Department Specialists, i.e. price changes, special orders.
Ensure signage is current throughout the store.
Operate forklift with proper training.
Communicate any Store Support Center issue to General Manager for follow up.
Communicate any merchandising, cost control or sales idea to General Manager.
Participate in store meetings.
Be professional in appearance and actions.
Perform all other duties as assigned.
Other Essential Requirements
Ability to exhibit and incorporate our Core Values into daily decisions and interactions with others:
WINNING In business, money is the score. To win, we must perform, compete, and have fun.
EXCELLENCE Striving to be our best through continuous improvement and inspiration.
LOVE Love the people, love the work and love the results.
INTEGRITY Honesty, reliability, high character and ethical behavior.
GRATITUDE Appreciating being in the business of serving others.
HUMILITY A modest and respectful approach to leadership and work.
TEAMWORK Collaboration over control or credit; together we are Ace.
Minimum Skills, Requirements and Qualifications
High School or GED equivalent.
Formal retail experience preferred.
Standing, walking, lifting (up to 25lbs) and climbing.
Compensation Details
$16.00 Per Hour
For a full list of benefits and open positions, please visit us at: ************************************************************
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Equal Opportunity Employer
Ace Retail Group is committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military discharge, or any other action covered by federal or state laws.
Required
Preferred
Job Industries
Retail