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Sr. Customer Service Representative
Henderson Roofing
Customer service associate job in Cranston, RI
Henderson Roofing is seeking a CustomerService Representative to join their team! In this position, you will play a critical role by providing an exceptional customer experience and converting soft leads into appointments for our sales team.
Location: Full-time, on-site at one of our offices in Cranston, RI, Westerly, RI, East Lyme, CT, or Griswold, CT
Key Responsibilities:
Answer phone calls and address walk-ins providing exceptional customerservice.
Set sales appointments, ensuring efficient scheduling to maximizing sales opportunities.
Serve as escalation point for complex customer issues; resolve high-impact cases with empathy and efficiency.
Perform general administrative tasks, including correspondence management, document filing, and maintaining office records.
Assist with preparing quotes, proposals, and contracts for residential exterior projects.
Collaborate with Production, Sales, and Marketing to relay customer feedback and drive service improvements.
Qualifications:
3+ years demonstrated experience in a fast-paced customer-centric environment
Experience with Microsoft Office and CRM tools
Ability to successfully multi-task and dynamically manage priorities
Experience in the home improvement industry and familiarity with roofing, siding, gutter, or window products is a plus, but not required
Compensation: This is a full-time, hourly position compensated at $24.00- $26.00 per hour, varying based on experience.
Benefits: Medical, Dental, Vision, 401(k), PTO, Paid Holidays
$24-26 hourly 3d ago
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Head of Customer Success and Support
Onramp Technology, Inc. 2.8
Customer service associate job in Boston, MA
About OnRamp
OnRamp transforms B2B customer onboarding into a revenue driver. Our platform automates workflows, streamlines playbooks, and accelerates time-to-value, helping enterprises reduce onboarding time by up to 70%. Backed by leading investors and trusted by Fortune 15 companies, we're redefining how companies bring new customers online.
The Role
As Head of Customer Success and Support at OnRamp, you will own all post‑sales customer facing teams: Onboarding, Customer Success, Support, and Customer Education.
You will play a pivotal role in shaping our direction and delivering results that drive our company success as part of a growing team. You will collaborate closely across all company functions to ensure cross‑functional alignment with customer needs and business goals.
Responsibilities
Lead all aspects of our customer‑facing post sales strategy, operations, and process development
Own target attainment for NRR including both renewal and expansion quota.
Manage a growing team of CSMs and Support staff, providing coaching, mentoring, and development
Regularly engage and build executive level relationships with customers
Collaborate with leadership across the company as required to align operations with our strategic initiatives and business plan
Set quarterly CS team priorities by sequencing initiatives based on customer and revenue impact, and translate those priorities into scoped projects with clear owners, timelines, and success metrics
Collaborate with Product and Engineering on customer escalation and ticket resolution process
Collaborate with Product and Marketing on customer facing programs such as Beta Programs, Customer references and reviews, and Case‑Study development
Collaborate with Sales and Product Management to assess Enterprise prospect requirements and any service requirements resulting from those requirements
Communicate customer needs and issues, as well as internal initiatives to relevant internal and external stakeholders, fostering transparency, buy‑in and excitement
Drive internal usage of the OnRamp platform in our own onboarding and customer lifecycle management
Collaborate with Marketing to create and promote thought leadership content
Qualifications and Experience
Experience as a CSM in a B2B SaaS company
Experience building and leading a growing team
Experience with all post‑sales SaaS functions
Experience with SMB, Mid‑Market, and Enterprise customers
Strong analytical and problem‑solving skills, with the ability to assess risks and make data‑informed decisions.
Exemplary communication and collaboration skills, with the ability to influence stakeholders and drive consensus.
Proficiency with CRM (e.g., Salesforce, Hubspot) and popular productivity/workflow tools (e.g., JIRA) as well as familiarity and comfort supporting customer use of technical features such as integrations, webhooks, APIs, and similar technologies
Strong process design skills
Exceptional executive level customer facing communication, issue resolution, and expansion sales skills
High comfort level with ambiguity and working on a small team in a fast moving environment.
Why OnRamp
Work directly with enterprise and mid‑market clients, including Fortune 15 companies
Join a high‑growth SaaS company backed by top‑tier investors
Be part of a collaborative, ownership‑driven culture
Highly competitive cash compensation, equity, and benefits
Boston‑based, 5 days a week in‑office
OnRamp is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. OnRamp considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. OnRamp is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please don't hesitate to let us know.
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$41k-50k yearly est. 5d ago
Mail Services Associate
Commonwealth of Massachusetts 4.7
Customer service associate job in Boston, MA
Mail ServicesAssociate - (260000A0)
The Operational Services Division (OSD) enables state government to obtain the goods and services it needs to serve the people of Massachusetts. OSD ensures that state procurements deliver best value and utilize fair, open, and competitive practices. The agency also helps thousands of businesses offer products and assistance to state agencies, local governments, and other public bodies - creating opportunities that contribute to economic growth and development. We work at the nexus between government and business and are privileged to make connections that support both sectors.
Join Our Dynamic Team
OSD's dynamic team is guided by the following values: SERVICE, PARTNERSHIP, CREATIVE‑PROBLEM SOLVING and RESPONSIVENESS. Our flexible, hybrid work environment fosters work‑life balance and collaboration, allowing us to effectively serve our state agency and local government partners so they can achieve their goals on behalf of the people of Massachusetts.
You'll be a great fit for our team if you believe in making state government work better, are forever curious and love building relationships and knowledge with partners in the public and private sectors. We look for people who can take initiative with a strong sense of urgency and enthusiasm, stay current on evolving policies, practices, industry and market trends, and consistently bring fresh ideas that contribute to a culture of innovation.
Role Summary
OSD is seeking to hire a Mail ServicesAssociate to join the Commonwealth Print and Mail Services Team. The Mail ServicesAssociate will operate a mail inserter, catch from the sorter, and keep accurate logs of all postage. The Associate may operate the courier van and/or truck to deliver mail and packages to state agencies and the post office. The incumbent will perform accurate record‑keeping of postal meter logs and production reports. The primary work location is 200 Arlington Street Chelsea, MA 02150. The work schedule is Monday through Friday, 7:00 AM - 3:00 PM EST, with potential after‑hours support as required. All offers of employment are conditional upon passing a Massachusetts Criminal Background Check (CORI), a security clearance (fingerprinting) consistent with IRS and/or public safety requirements, and security training.
Key Responsibilities
Demonstration of flexibility in accepting assignments and taking initiative where needed
Operating inserting equipment to ensure output is available in a timely manner
Operating inserting equipment to ensure output is accurate and meets client expectations
Operating all peripheral equipment in the print/mail shop to ensure all product output is accurate and meets quality requirements
Verify jobs are produced in their entirety by comparing product to reports
Breaking down jobs by hand or machine and arranging for distribution of output
Arranging for distribution of output to subsequent processing functions or external points
Document and report all problems with machinery to shift supervisor to minimize downtime and notify vendors if required
Providing general support and assistance to other operators as needed to ensure jobs are produced in a timely manner
Perform standard maintenance on machines to ensure maximum uptime
Follow standard operating procedures
Maintain prompt communication with both coworkers and clients, delivering information clearly and respectfully
Maintain a clean work area and safe work area
Perform detailed review of input/output data for completeness and accuracy
Perform related duties as required
Preferred Qualifications
Basic knowledge of USPS requirements.
Ability to operate various mail service equipment.
Basic knowledge of the methods and techniques used in the operation, adjustment, and care of machines.
Ability to operate computer equipment.
Ability to uncover and report errors and correct them before distribution of output.
Ability to maintain accurate records.
Ability to make periodic reports on the status of work being performed.
Ability to work in a team setting.
Qualifications
First consideration will be given to those applicants that apply within the first 14 days.
Minimum entrance requirements: Applicants must have at least two years of full‑time, or equivalent part‑time, experience in electronic data processing work, with major duties including the operation of the console of a computer and/or peripheral devices used in support of computer operations, or any equivalent combination of the required experience and the substitutions below.
An Associate's degree or higher with a major in the field of data processing may be substituted for one year of the required experience.
A diploma for completion of a one‑year full‑time, or equivalent part‑time, program in a recognized non‑degree granting business or vocational/technical school above the high school level with a major in the field of data processing may be substituted for one year of the required experience.
An official transcript from a recognized business or technical/vocational school as evidence of completion of a program consisting of at least 650 hours of instruction in computer programming/operation may be substituted for one year of the required experience.
Graduation from the data processing course of a recognized vocational/technical high school may be substituted for one year of the required experience.
Education toward such a degree or diploma will be prorated on the basis of the proportion of the requirements actually completed.
Special Requirements: None.
Comprehensive Benefits
When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.
Want the specifics? Explore our Employee Benefits and Rewards!
Equal Opportunity / Diversity Statement
An Equal Opportunity / Aff… (briefly keep the main statement) …
The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self‑select out of opportunities if they don't meet 100 % of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.
Contact
If you have Diversity, Aff… questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator: Ashley Pierce - ************.
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$49k-75k yearly est. 5d ago
Client Specialist
Barry's 3.7
Customer service associate job in Boston, MA
We appreciate your interest in employment with Barry's! Barry's is committed to a policy of equal employment opportunity, and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, citizenship or immigration status, or any other legally recognized protected basis under federal, state, or local law. Applicants with disabilities who need assistance with the application process may be entitled to a reasonable accommodation in accordance with applicable law. If you need assistance in completing this application or with the application process because of a disability, please contact the People and Culture Department (*****************).
Barry's is the Best Workout in the WorldTM. Founded in West Hollywood in 1998, it's the original strength and cardio interval fitness experience that provides an immersive, high-intensity, one-hour workout that's as effective as it is fun. Our fitness classes alternate between working out with weights and running on a treadmill. Each day focuses on a different muscle group in order to achieve real results and to prevent injuries. Our program is designed to tone muscle and maximize fat loss, while spiking the metabolism for up to 48 hours following the class.
Please be aware that smoking is prohibited in all indoor areas of Barry's studios and corporate offices.
About the Role
Client Specialists are the first line of contact at all Barry's studios. As such, they are well-versed in all aspects of our business complying with company policies, procedures and directives. Client Specialists are key to developing lasting client relationships through providing superior hospitality and assisting clients with class selections, bookings, and questions; maintaining a clean studio; FuelBar orders; and merchandise purchases. Our Client Specialists are excellent communicators and positive brand ambassadors, helping convey memorable experiences for our clients. Their passion for Barry's is conveyed in every client interaction. We are looking for passionate, hard-working, reliable, team-oriented, and forward-thinking problem-solvers with outgoing interpersonal skills, a love for health, an excitement for our brand, and the desire to be a part of building a stronger Barry's community. This position encompasses the following responsibilities, each of which is carried out in equal measure: Front Desk, Facilities & Fuel Bar.
What You'll Do
Front Desk Responsibilities:
Client Experience: Understanding of hospitality principles & processes and ability to execute as part of the Barry's Client Experience
Support the client experience with hospitality and studio amenities to build personalized experiences with the goal of positively impacting both sales and service
Be an effective brand ambassador, ensuring clients are warmly welcomed, assisted accordingly, and have a memorable experience commensurate with the Barry's brand
Establishing and maintaining Interpersonal Relationships: The candidate must develop constructive and cooperative working relationships with clients/staff, and maintain them over time
Assist clients, building individual connections, and providing direction with any questions or concerns
Communicating with Supervisors, peers: the candidate must provide information to supervisors and co-workers, by telephone, in written form, e-mail, text, or in person in a timely and efficient manner
Deliver first class client experience at all times
Ensure a clean and welcoming atmosphere at all times by assisting in studio cleaning, restocking, and upkeep as needed
Guide clients with regards to the latest studio promotions, membership discounts and/or special events
Maintain product knowledge for all studio retail operations
Participate in all relevant training and development programs and meetings as directed by Operations leaders
Have flexibility with schedule, having the ability to work weekends, holidays, morning or night shifts and adhere to work schedule, and meeting minimum availability requirements
Fuel Bar Responsibilities:
Deliver quality protein smoothies and customerservice in the Fuel Bar
Handle pre-orders and orders on the spot, custom to each client's needs
Assist clients with questions and product selection
Complete client's orders in a timely manner utilizing a POS transaction
Maintain fuel bar department areas clean and sanitized
Follow departmental procedures for safety, proper food handling, and sanitation according to local, state, and federal health code regulations
Properly rotate merchandise in refrigerated coolers and department tables, paying special attention to spoiling goods according to company policy
Prepare various fuel bar goods following company recipes
Facility Maintenance:
Prepare studio spaces before, after, and in-between classes by cleaning exercise equipment, sweeping, mopping and/or vacuuming floors, and wiping mirrors
Support in cleaning and maintaining of locker rooms to brand standard as directed
Regular deep cleaning, organization, and service of common areas, including the lobby space, FuelBar, Red Room/Lift/Ride spaces, retail shelves, locker rooms, hallways, and storage areas
Conduct small studio repairs when appropriate
Laundry services, including collecting, washing, and folding towels
Adhere to daily and weekly cleaning and maintenance checklists
CustomerService:
Ensure all existing and new clients are provided with the highest level of hospitality
Maintain client database and utilize information to increase client contact
Attend social functions within the community to generate new business, invite current and prospective clients to in-studio events, and reach out through curated clienteling tools
Qualifications
Strong hospitality skills and alignment with Barry's Mission, Vision and Values.
Ability to work either a full-time or part-time schedule
Full-time employees: Must be available for a minimum of 30 hours per week with minimal restrictions. Must be available mornings, afternoons, evenings, inclusive of one weekend day (Saturday/Sunday) during studio operating hours, aligned with business needs.
Part-time employees: Must be available for a minimum of 24 hours per week and minimum of 3-4 hours per available shift depending on state regulations. Must be available mornings, afternoons, evenings, inclusive of one weekend day (Saturday/Sunday) during studio operating hours, aligned with business needs.
Friendly, outgoing personality and enjoy social interaction
Exhibits enthusiasm for the studio and for the job
Must be a patient, courteous listener, able to show empathy
Responding to clients request with a can-do attitude
Cooperative manner with a focus on team culture.
Ability to prioritize and work within a fast-paced environment
Exceptional cleaning skills and a clear understanding of what constitutes a sanitary environment
Have an eye for detail and care for the studio's appearance and cleanliness
Work as a cohesive team with all Barry's staff members to ensure efficiency and effectiveness
Maintain a professional appearance and behavior
Demonstrate excellent communication skills
Candidates must be at least 18 years or older to apply
The pay range for this role is:
15 - 15 USD per hour (Boston)
$55k-92k yearly est. 6d ago
Customer Service Coordinator - Onsite
Boston Interiors 3.7
Customer service associate job in Stoughton, MA
We are seeking a CustomerService Coordinator who is organized, detail-oriented, and able to multi-task. The ideal candidate must work well independently as well as in a team setting and be comfortable in a fast-paced environment. We offer a supportive and friendly work atmosphere, competitive wages and a comprehensive benefits package.
If you're ready to be part of a dynamic team, apply now and start your career with us today!
Full Time, Tuesday - Saturday, 7:00 am - 3:30 pm
Hourly Rate: $18 - $22 per hour based upon experience
Essential job functions:
Answering Phones
General Support to all departments within Operations
Requirements
Qualifications
We are looking for a CustomerService Coordinator who is organized, detail-oriented, and able to multi-task. The ideal candidate must work well independently as well as in a team setting and be comfortable in a fast-paced environment.
Retail customerservice background
Skills in conflict resolution
Excellent customerservice and communication skills in person, email and by phone.
Experience with retail customers and vendors and ability to work closely with peers in a professional office environment.
Prior retail/retail office support, preferably in furniture or direct retail customerservice.
Ability to multitask, stay organized and focused.
Excellent follow up skills are an absolute must
Strong phone skills, including the ability to listen and offer empathy when necessary.
Strong PC skills, specifically with Microsoft Windows Operating System, Office Applications and Outlook Email
Benefits
Boston Interiors offers an exceptional environment in which to cultivate and expand your professional talents and a well-balanced, competitive compensation package for employees and their families including:
Paid Vacation
Health, Dental, Vision and Disability Insurance
Employee Assistance Program
Employee Discounts
401K Retirement Plan
Tuition Reimbursement
Direct Deposit
About the company
For over 40 years, Boston Interiors has been named Top 100 Furniture Retailer nationwide. Our customers' loyalty is matched by our team's dedication and commitment to building relationships and a partnership by bringing their dream space to life. Quality built products, many sourced locally, made by sustainable, ecofriendly companies, has helped to create an excellent reputation as a leading specialty home furnishing retailer in the New England market.
We provide equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, or service in the military.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Salary Description
18-22
$18-22 hourly 5d ago
Customer Support Specialist
Brilliance Canada
Customer service associate job in Worcester, MA
We are growing and hiring CustomerService Representatives to manage incoming customer queries and field questions regarding policy information. You will also process payments, modifications, and escalate complaints across a number of communication channels. A successful candidate would need to be high energy, customer centric, have a friendly demeanor, display empathy, patience and have experience working in the insurance industry, call center and proficient in computers. REMOTE OPPORTUNITY with multiple shift opportunities.
Job Description:
We Are: Covenir is a company with a startup attitude with the support of a corporation. In the last three years we have experienced tremendous growth and have quickly become one of the go to companies for business process outsourcing.
You Are: Someone with a few years of call center/customerservice/office support experience or someone with a lot of experience looking to make a career change. You enjoy working a flexible schedule in a team environment around a lot of great people. You need a fast-paced environment where no two days are the same and you understand how to be the face/voice of a company.
Responsibilities Include:
Work with our insurance provider clients and deliver great overall customerservice
Take in a high volume of calls, communicate via email and letters as appropriate
Document all client communication across several platforms
Be the point person for our clients as well as their customers
Qualifications:
2+ years of customerservice experience in a call-center environment
Demonstrated communication, organizational and interpersonal skills
Intermediate proficiency in Microsoft Office
Strong independent problem solving and analytical skills
Preferred Qualifications:
4+ years of insurance experience (insurance agent license a plus!)
Bilingual (Spanish/English)
Associates Degree
Things to know:
Rotating schedule includes hours between 11:30am-8:00pm Monday through Friday with mandatory Saturday 9:00am-6:00pm
Open concept work environment
Light to moderate noise activity
Paid training
Worker Type:
Number of Openings:
0
$44k-68k yearly est. 6d ago
Vending Robo Shop Associate - NYC Retail Ops
Pop Mart Americas Inc.
Customer service associate job in Boston, MA
A leading global entertainment company is seeking a Vending Machine Associate to manage vending machine operations and ensure performance. Responsibilities include product restocking, managing customer complaints, and assisting with warehouse and inventory tasks. Candidates should have a High School Diploma and excellent communication skills, with retail experience preferred. A valid driver's license is a plus as this role involves commuting. Opportunities for career development and training are offered.
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$30k-38k yearly est. 2d ago
Vending Robo Shop Associate - NYC Retail Ops
Pop Mart Group
Customer service associate job in Boston, MA
A global entertainment company is seeking a Vending Machine Associate to manage operations for RoboShop in Boston. The role includes product restocking, handling customerservice issues, and assisting with warehouse management. Candidates should have a High School Diploma or G.E.D., excellent communication skills, and a minimum of six months in retail or a related field. A flexible schedule and transportation are essential. The company offers training and career development opportunities.
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A leading financial institution is seeking a Senior Client Associate in Boston to provide dedicated support to Financial Advisors and clients. The role requires a Bachelor's degree and the ability to handle client onboarding, and interactions while delivering excellent service. Preferred skills include effective communication and proficiency in Microsoft Office tools. Competitive compensation and benefits are included, with a focus on diversity and inclusion in the workplace.
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$69k-103k yearly est. 1d ago
Sales Associate, Ad Products
Alignable 4.0
Customer service associate job in Boston, MA
Who we are:
Alignable is the largest online network for small business owners, with over 10 million members across North America. Our mission is simple: help small businesses grow through trusted relationships.
We do this by making it easy for business owners to discover who in their network can help them next - whether that's a warm introduction, a referral, or advice from someone who's been there before. Alignable helps uncover those connections and makes it easy for business owners to ask for warm introductions and referrals.
Unlike traditional networking platforms that can feel transactional or awkward, Alignable is built around authentic relationship-building. We've created a community where small business owners naturally support one another through referrals, shared knowledge, and genuine connections, because growth is better when it's built on trust.
If you're excited about empowering small business owners and helping relationships turn into real opportunities, we'd love to talk.
What you will be doing:
As a Sales Associate, Ad Products at Alignable, you'll have the unique opportunity to positively influence the success of millions of small business owners, while helping to scale the sales strategy for our Alignable Advertising team. As a member of the ads team, you'll play an integral role in helping us bring small businesses an entirely new way to generate visibility and customers by helping scale the sales process for our advertising products. This is a junior IC role, reporting to the Head of Ad Product Sales.
What success looks like:
Sell at a high level by earning trust, leading with value, and creating lasting relationships
Demonstrate the utmost respect, empathy and appreciation for small business owners
Solve problems for Small Businesses by understanding their expectations and helping them work through growth obstacles
Illustrate the value of Alignable Advertising to create growth opportunities; compile and analyze data to identify trends
Perform prospecting activities such as cold calling and networking
Maintain a database of clients, prospects, partners, and vendors
Use the pain points you uncover to help optimize the Alignable Advertising product and introduce new features
What you will bring:
2+ years experience handling sales and/or account management
You have consistently demonstrated a superior ability to persuade prospects to purchase and/or extend their contracts
The ability to use your empathetic nature to aid in closing sales
Bonus: Background in digital marketing and/or content creation
Traits we're looking for:
Empathy: Listening to and understanding the needs of small business owners
Intelligence: deriving simplicity from sophistication and complexity
Coachability: ability to adapt to feedback and demonstrate a desire to improve
Curiosity: you don't just want to grow your career, you want to sharpen your skills
Work Ethic: proactively pursues the company mission
Entrepreneurial Instinct: take the pulse of our members in order to iterate on the target customer and value proposition
Why Alignable?
Impact & Mission: Be a growth leader in a mission-driven company focused on helping small businesses thrive, with the opportunity to own critical funnel and messaging strategy at a moment of high growth while growing your career alongside the business.
Team & Environment: Collaborate with a cross-functional, founder-led team that values experimentation and continuous learning, including leadership with startup experience from companies like Invisalign, Constant Contact, and Vistaprint.
Compensation & Benefits: Competitive salary with meaningful equity (you have ownership stake in our success), unlimited vacation, comprehensive health benefits, paid parental leave, flexible remote/hybrid working model, professional development reimbursement, $500 new hire home office setup, and 401(k) program.
Diversity & Inclusion: Join a team that celebrates the diversity of the small business community we serve and fosters an inclusive environment where unique perspectives drive creativity and innovation.
Our culture in action:
Enjoy the Journey: We're passionate about our mission but don't take ourselves too seriously. We celebrate customers, teammates, and key moments.
Be Stronger Together: We combine strengths, build trusted relationships, and treat everyone as partners. No egos welcome.
Be Different Together: We create space for everyone to show up as their truest selves and seek diverse perspectives.
Act Like an Owner: We proactively act on behalf of the entire company and customers, not just ourselves. No passing the buck.
Change the Game: We start with first principles, assume nothing is impossible, and go after 10x outcomes relentlessly.
Adapt & Evolve: We accept we won't be right every time and create an environment where people feel safe to admit failure and lean into learning.
Exercise Excellent Judgment: We turn knowledge into understanding based on equal parts data and intuition.
Profound Bias for Action: Speed matters. We value calculated risk-taking while avoiding one-way doors.
️ Be Customer Obsessed: We work vigorously to earn and keep customer trust in everything we decide to work on and how we do it.
$72,000 - $72,000 a year
Compensation for this role includes a fixed base salary of $36,000, plus a performance-based bonus with $36,000 in on-target earnings (OTE) at 100% of goal attainment. Bonus compensation is uncapped, meaning total earnings may exceed the stated OTE based on individual performance.
Alignable is an equal opportunity employer and encourages all applicants from every background and life experience without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
$72k-72k yearly 6d ago
Client Service Specialist
Blank Label 3.7
Customer service associate job in Boston, MA
Who is Blank Label? Blank Label is an award-winning custom menswear brand with the mission of making custom the new standard for every male shopper - taking guys from ill-fitting work and casual wear to being a guy people would stop on the street just to compliment them on an outfit.
We were founded in 2010 as an online custom shirt maker, and since then we've made more than 60,000 custom shirts online.
In 2013 we opened our first pattern room in Boston, and started to expand our product line from shirts to suiting and suiting separates, chinos, and top coats. By the next year, we won the award for Best Suit in Boston 2014. Today we now have scarves, shorts, trench coats, tuxedos - and the list keeps growing.
In a world where brands tell us we need to be everything other than ourselves, we exist to help people feel good about themselves, because that enables them to be something greater. We believe that through the quality, fit, and ease of our experience, as well as the service we provide in our Pattern Rooms, we can transform every man's closet, shopping experience, and level of self confidence.
We pride ourselves on making every experience from the first appointment in our Pattern-Room to reordering garments online as simple and convenient as possible through consistent and replicable fit that is saved for every client. With a staff of talented Menswear Specialists to curate fabrics and styles, a client can trust that all the work (and stress) of off-the-rack shopping will be eliminated.
We're not trying to give clients reasons to love shopping - we're giving them reasons to love Blank Label. And, more importantly, to love how they look in their clothes.
Being a Menswear Specialist
Role: The Menswear Specialists on our team are on the frontlines, representing our brand and providing the service we want all of our clients to receive during every shopping experience with us. They blend an expertise in fit, styling, and "clientelling" to create a relationship where every gentlemen shopping with Blank Label feels more comfortable and confident every time they walk into and out of our pattern rooms. We serve many types of clients, ranging from office up-and-comers to high-powered professionals who all deserve the attentive and high-touch shopping experience custom can give them. Our Menswear Specialists are the best at what they do and will transform the way men think about the fit of their clothing and they way they buy it. We put a lot of resources into making sure a Menswear Specialist will succeed and we will do whatever it takes to get you to a place of feeling confident and flourishing on our team, but we expect you to work with character, drive, and professionalism so we can all get there together.
We are looking for an individual who:
Values amazing customerservice and is willing to exceed expectations for their clients
Can create and reach goals, keeping themselves accountable to their day-to-day and career goals
Thrives in a fast-paced and ever-changing environment and can adapt quickly to said environment
Loves working on a team and can be a dependable teammate for every member of the company
Has an interest in fashion and style and stays up-to-date with the industry to better themselves and the team by expanding his/her own knowledge as well as the company's
Feels comfortable receiving feedback and immediately actioning on that feedback, as well as giving it to peers to help others grow
Can dot every i and cross every t, making sure to not let anything or anyone slip through the cracks
A willingness to work hard in a start-up environment
Responsibilities: A Menswear Specialist will have a full day of client bookings for first time and returning clients who they will fit, style, and assist in any way needed. They will maintain a high level of service for each client inside and outside of the pattern room, through personal service in-person and via email. Each Menswear Specialist will maintain a book of clients, reaching out to update on orders, new styles etc. to create a lasting relationship.
Maintain a schedule of hours with 4+ bookings with clients per day
Maintain a CRM with up-to-date client information including style preferences, fit preferences, sizing, order history, and communication
Proactively reach out to client book with new styles, fabrics, or products they would be/are interested in to hit sales goals
Take client through experience of first fit for any garment category to best fit and make sure all orders from then on are accurate
Communicate with tailors and operations team to make sure every step of clients process is completed correctly and within the designated timeline
Maintain clean and presentable pattern room space to make sure we are bringing clients into a space we are proud to work in
Application Requirements
Minimum of high school degree required, college degree a plus
Retail, office, and/or internship experience required
Leadership, analytical, and interpersonal skills
Engaging and welcoming personality
Excellent written and communicative skills (both phone and email)
Humble attitude, eye for detail, and ability to drive results and hit goals
Flexible work schedule
Proficiency in Microsoft software (word, powerpoint, excel) and ease at learning other systems
To Apply:
Please include the following:
1. Compensation expectations (or at last position)
2. Link to your LinkedIn profile
3. What brands do you most admire, why?
4. Your proudest achievement
$40k-57k yearly est. 6d ago
Chief Disability & Refugee Services Officer
Medium 4.0
Customer service associate job in Boston, MA
A nonprofit organization in Boston is seeking a Vice President of Disability and Refugee Services to oversee program delivery. The role includes workforce development management, strategic planning, and team leadership. Ideal candidates possess a bachelor's degree, strong leadership qualities, and 7+ years in relevant services. Join a diverse team committed to empowering individuals and improving community services.
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$57k-89k yearly est. 3d ago
Customer Service Supervisor
Care New England Health System 4.4
Customer service associate job in Warwick, RI
The DME CustomerService Supervisor will oversee the daily operations and ensure the overall success of the CustomerService team in a hospital-based Durable Medical Equipment (DME) company. This role is responsible for managing and improving/maintaining the quality and efficiency of customerservice interactions, ensuring that patients, caregivers, and healthcare providers receive exceptional service. The Supervisor will also mentor, train, and support the customerservice team, handle patient/employee escalated issues, and collaborate with cross-functional departments to meet operational goals and improve customer satisfaction.
Key Responsibilities:
Supervise, train, and mentor a team of customerservice representatives, ensuring that all team members are equipped with the knowledge and skills needed to deliver high-quality service.
Foster a positive and productive work environment focused on collaboration, professionalism, and exceptional customerservice.
Conduct regular performance evaluations, providing feedback and coaching to team members to support their professional development.
Manage team schedules to ensure adequate coverage during peak hours and during special events or promotions.
Assist in all customerservices department duties and responsibilities as needed.
Oversee the resolution of escalated customer inquiries, complaints, or concerns, ensuring timely and effective solutions.
Monitor and assess team performance to ensure all service level agreements (SLAs) and key performance indicators (KPIs) are met.
Implement and enforce standardized processes for handling customer interactions to ensure consistency and high-quality service.
Collaborate with other departments (such as sales, billing, and operations) to resolve complex customer issues and improve the overall customer experience.
Assist in streamlining processes, identifying areas for improvement, and implementing new systems or technologies to enhance customerservice efficiency and productivity.
Ensure that customer data is accurately recorded and maintained within the companys systems.
Monitor and report on key metrics such as call volume, response time, customer satisfaction scores, and issue resolution rates.
Ensure that customerservice operations adhere to company policies, industry regulations, and healthcare standards, particularly in relation to patient privacy (HIPAA and PCI compliance).
Review customerservice interactions for quality assurance and compliance, providing constructive feedback as needed.
Ensure the timely and accurate processing of DME orders, returns, and maintenance requests.
Identify trends in customer feedback and collaborate with management to develop strategies for improvement.
Participate in training and development programs to stay current on DME product knowledge, customerservice techniques, and industry regulations.
Qualifications:
Education:
* High school diploma or equivalent required. Bachelors degree in Business Administration, Healthcare Administration, or a related field preferred.
Experience:
Minimum of 3-5 years of experience in customerservice, with at least 1-2 years of supervisory experience, preferably in a healthcare or DME setting.
Experience with Durable Medical Equipment (DME) products and healthcare operations is highly preferred.
Strong knowledge of healthcare regulations (e.g., HIPAA) and DME industry practices.
Skills:
Excellent leadership, communication, and interpersonal skills.
Strong problem-solving and conflict resolution abilities.
Ability to manage and prioritize multiple tasks in a fast-paced environment.
Proficiency with customerservice software and Microsoft Office Suite.
Ability to analyze and report on key customerservice metrics.
Physical Requirements:
Ability to sit or stand for extended periods.
Job Qualifications and Specifications: A High School diploma or equivalent is required. A valid drivers license is also required.
Care New England Health System (CNE) and its member institutions Butler Hospital, Women & Infants Hospital, Kent Hospital, VNA of Care New England, Integra, The Providence Center, and Care New England Medical Group, and our Wellness Centerare trusted organizations fueling the latest advances in medical research, attracting the nations top specialty-trained doctors, and honing renowned services and innovative programs to engage in the important discussions people need to have about their health.
Americans with Disability Act Statement: External and internal applicants, as well as position incumbents who become disabled must be able to perform the essential job-specific functions either unaided or with the assistance of a reasonable accommodation, to be determined by the organization on a case-by-case basis.
EEOC Statement: Care New England is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status
Ethics Statement: Employee conducts himself/herself consistent with the ethical standards of the organization including, but not limited to hospital policy, mission, vision, and values.
$34k-48k yearly est. 6d ago
Retail Store Associate
CK Hutchison Holdings Limited
Customer service associate job in Providence, RI
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Job Title: Retail Store Associate
Who we are:
As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used, one-of-a-kind items that have been donated by the community to local nonprofit organizations. We purchase these items directly from our nonprofit partners, redirecting billions of pounds of used items away from landfills and on to our store racks and shelves for reuse, and providing our partners with valuable funding for their community-based programs and services. You'll often hear us say that we are "Thrift Proud." It's the millions of loyal customers who visit our 300+ stores and our more than 22,000 team members that make it possible. Learn more about the Savers family of thrift stores, our impact, and the #ThriftProud movement at savers.com.
Our brands are Savers (in the U.S.), 2nd Ave (in the U.S.), Value Village (in the U.S. and Canada), Unique (in the U.S.), Village des Valeurs (in Quebec) and Savers Australia.
Summary & Positions:
At Savers / Value Village our Retail Store Associates create an awesome experience for our Customers, Donors and other Team Members. We are hiring for both Full Time and Part Time Retail Store Associates.
What you can expect:
The opportunity to celebrate uniqueness. We are made up of people from many different backgrounds, experiences, and perspectives, all with something special to contribute.
To work in a purpose-driven company, with a business model that people love for our impact on both the planet and local communities.
An investment in the career path interests of our people. With our aggressive store expansion plans, we recognize the importance of the continued growth and development of our team members.
What you get:
Comprehensive onboarding and training from day one.
In-house expertise! Our training department / Savers University develops and delivers robust training to every team member across our organization - from new hires to senior executives. We develop around 90% of our training internally, and partner with a variety of renowned providers to supplement our offerings.
Benefits offerings including:
Bundled health plans such as medical, Rx, dental and vision
Company-paid life insurance for extra protection and peace of mind
Programs to stop smoking, diabetes management coaching, and on demand care options.
A 401k plan with generous company matching contributions to assist you in saving for a secure financial future.
Paid time off from work for leisure or other hobbies.
A range of mental health services to assist you in managing daily life.
Savers is an E-Verify employer
201 Branch Avenue, Providence, RI 02904
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$29k-34k yearly est. 6d ago
Sales Associate- Early Mornings
Avolta
Customer service associate job in Boston, MA
Grow With Us!
Dufry by Avolta is a global leader in Duty-Free travel retail, with a strong presence in North America.
What we will offer you:
* Competitive rate of pay of: $20.10 an hour
* Daily Pay- Get your money as you earn it
* 20% Hudson Employee Discount
* 50% Hudson Food and Beverage Discount
* PTO
* Personal and Parental Leave Programs
* Medical, Dental & Vision Insurance
* Company Paid Life Insurance
* Employee Recognition Programs
* Advancement and Growth Opportunities
* On-going Training & Development
* Referral Bonus up to $500
This Sales Associate Job Is For You, If You Enjoy:
* Helping others, understanding a customer's needs and in turn provide an amazing customerservice experience while having fun doing it
* Working at the Boston Logan Airport
Your Team is counting on you as a Sales Associate to:
* Availability to work at 3:30am any day of the week, including weekends & holidays
* Work a Full-time schedule
Duty Free Sales Associate Key Responsibilities:
* Courier of products from our stores to international flights to comply with Customs requirements
* Drive sales through superior customerservice
* Acknowledge and greet customers as they enter the store
* Follow all company policies, cash handling policies and special store loss prevention procedures
* Communicate effectively with customers, fellow employees, and store management
* Effectively operate a cash register
* Know basic store layout to assist customers in their selection of product and be able to answer customer questions about the entire store
* Be knowledgeable and familiar with the surrounding businesses/offerings within the facility
* Communicate pricing, out of date, and inventory issues with management
* Assist other store employees in maintaining security in stores
* Stock merchandise
* Inform management of any out of stock situations
* Help maintain a neat, clean, organized store, which includes sweeping, dusting, and straightening of merchandise on store fixtures and displays
* Assist with book inventory process (i.e., ordering, receiving, returns)
* Perform related work as assigned
Required Qualifications:
* Luxury sales experience
* Ability to interact with diverse personalities
* High degree of interpersonal skills
* Be able to lift 20 pounds
* Be over the age of 21, as required by law in order to sell alcohol and tobacco products
* Prior experience operating a cash register
Avolta, including Dufry, HMSHost Corporation, Hudson, and affiliates ("the Company"), is an equal opportunity employer. It is the Company's policy to ensure equal employment opportunity in all aspects of employment and to comply with anti-discrimination laws and regulations. The Company prohibits discrimination and harassment of any type and provides equal opportunities to applicants and team members without regard to actual or perceived race, color, creed, age, religion, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity or gender expression (including transgender status), sexual orientation, national origin, disability, military service and veteran status, ancestry, citizenship status, marital status, protected medical condition as defined by applicable state or local law, genetic information, or any other basis protected by applicable federal, state or local laws and ordinances (referred to as "protected characteristics")
All offers are contingent upon successful completion and passing of background checks and/or employment verification results.
Note to staffing agencies: Please do not contact Hudson (including the recruitment team or any hiring managers) regarding this position with candidates. If assistance is needed in filling any position for Hudson, a member of our recruiting team will reach out directly.
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$20.1 hourly 6d ago
Retail Sales Associate - Newbury St
Athleta, Inc.
Customer service associate job in Boston, MA
In this role, you will engage and connect with our customers by providing excellent customerservice. You will be an expert in product and use this expertise to educate, inform, inspire and outfit the customer. You will offer information to the custo Sales Associate, Retail Sales, Customer Experience, Associate, Retail, Sales
$29k-41k yearly est. 6d ago
Boutique Sales Associate
Audemars Piguet
Customer service associate job in Boston, MA
The present and future of Audemars Piguet are built on the invaluable contributions of all our talents. Inspired by the wealth of our past, we are excited about the endless possibilities that our future holds. Together, we are resolutely forward-thinking and strive for excellence in all areas of our business.
If this journey inspires you, come chart your own path within our family and let's continue creating the extraordinary. Together, let's write the next chapter of your career!
Job Description
As a Boutique Sales Associate, you will play a key role in the success of the boutique. You will be responsible for delivering an exceptional customer experience, both pre- and post-sale, while actively promoting our products and brand. Additionally, you will contribute to the boutique's success by efficiently executing assigned tasks within given time frames and meeting set objectives, reporting to the Boutique Manager.
RESPONSIBILITIES
Being a Brand Ambassador to sell and promote Audemars Piguet products
CustomerService: promote the AP experience; client care visits; repair conversion sales.
Support both new and existing customers
Upload and maintain client information in CRM
Participate in marketing events and activities
Provide operational support and knowledge of ERP system use
Collect CRM data and follow selling plans to create selling opportunities
Provide administrative and operational support on daily tasks and for specific Marketing events
Manage client relationships and client experience within the Boutique (including updating knowledge about products and prices, keeping the Boutique in a good state in compliance with AP standards, managing product inventory)
Qualifications
Minimum 3 years luxury goods retail experience
Bachelor's degree or equivalent experience a plus
Strong computer skills (PC and Microsoft preferred)
Prior experience using POS system and its inventory functions
Ability to travel - up to 10% of the time
Additional Information
Audemars Piguet offers a competitive and comprehensive compensation and benefits package. The salary range for this position is $33.00 - $43.00 per hour. This role is eligible for bonus. Salary will be based on relevant skills and experience.
Audemars Piguet is an equal opportunity and affirmative action employer. Audemars Piguet hires without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.
#LI-EL1
$29k-41k yearly est. 6d ago
Customer Service Representative
Careernation
Customer service associate job in Providence, RI
CustomerService Representative - Respirator Fit Testing Project Paid training is provided, so previous experience is not required! We are seeking a compassionate and dedicated Customer/Patient Service Representative to join our team. The ideal candidate will be willing to learn how to perform Respirator Fit Testing to ensure that respirators fit properly on hospital employees. This position requires strong interpersonal skills, attention to detail, and the ability to work collaboratively.
Duties
Check patients in.
Attend paid training to learn how to perform Respirator Fit Testing.
Perform Respirator Fit Tests on hospital employees.
Record results in the database.
Communicate with the On-Site supervisor if issues arise.
Maintain cleanliness and organization of patient care areas.
Qualifications
Candidate is required to bring their own laptop and charger to the work site each day.
Ability to work effectively in a team.
Strong communication skills and a compassionate approach to patient interaction.
Ability to work early mornings and occasional evenings.
Experience:
Computer skills: 2 years (Required)
License/Certification:
Driver's License (Required)
Ability to Commute:
Providence and Warwick, RI (Required)
Work Location: In person, hospital setting
Complete "Respirator Fit Testing" 3-5 days per week in a hospital setting.
Posted On: Monday, March 31, 2025
$29k-38k yearly est. 6d ago
Sales Associate / Key Sales / Seasonal Opportunities - Banter by Piercing Pagoda - Wrentham Premium Outlets - Wrentham, MA
Banter
Customer service associate job in Wrentham, MA
We have many opportunities available on our other career site pages. Click here to link to our careers page! "Be More You" isn't just our tagline, it's our life's mission - a way to help people Celebrate Live and Express Love. And we're always looking for expressive, charismatic people to embody that mission and help others bring out what's inside them in bold ways. There are dynamic career paths awaiting you - rewarding opportunities to impact the lives of others and help them express love and themselves like never before. Join us!
Banter by Piercing Pagoda is looking for dynamic, driven and creative individuals to join our team.
Are you ready to use your business and sales skills to begin a financially rewarding career? If you are the type of person that enjoys working with the best of the best and celebrating the successes of a strong team, then you should apply to Banter by Piercing Pagoda. Make the decision to build your career with a company that thrives on an outstanding customer experience, intense and continuous training and being able to make a difference in our customer's and employee's lives. If you have the drive and passion to succeed, apply with us today!
Key Sales Associate
Join our team as a Key Sales Associate and have a positive impact on many lives. Our Key Sales Associates are responsible for engaging customers in conversation to understand their needs and objections; presenting merchandise and detailed information on features and benefits; offering extended service plans and financing options; working with the entire sales team to provide a superior experience to all of our valued customers and meeting individual and team sales goals. May also assist the Store Manager and/or Assistant Manager with supervisory duties.
We value integrity, diversity, teamwork and opportunities for advancement maintaining our promotion from within philosophy. We provide training on sales techniques, product knowledge, and skills to take your career to the next level. In return, we ask that you bring your commitment to excellence, desire to grow and ability to provide a superior customer experience.
Job Requirements:
One year of sales, retail and/or jewelry experience is preferred, but not required.
A Sampling of our Total Rewards:
Base pay, $15.00 - $19.70 plus commission on sales. Final pay rate shall be determined and is based on experience and qualifications
Benefits including Medical, Dental, Vision and Prescription Insurance (Full Time Team Members)
401 (k)
Paid Vacation and Paid Holidays (Full Time Team Members)
Tuition Reimbursement and DCA courses based on position
Training - Associate Training System, Management Training System, Career Development and more
Team Member Merchandise Discounts
Incentive Trips and Contests
Signet Jewelers operates mall-based Banter by Piercing Pagoda kiosks throughout the United States.
Signet Jewelers is an equal opportunity employer committed to promoting diversity of all levels of employees. Please know that while we appreciate every applicant's interest, we can only contact those selected for further consideration.
Don't forget, we have many opportunities available on our other career site pages. Click here to link to our careers page!
$29k-42k yearly est. 6d ago
SALES ASSOCIATE
Boutique La Vie En Rose
Customer service associate job in Wrentham, MA
Join a diverse and talented team For years now, we've been designing lingerie and swimwear for everyday living. Why do we do what we do? Because we want women around the world to look and feel their best! Join our dynamic team to start a stimulating professional career in a committed and constantly evolving environment.
We're a proudly local company with more than 5000 employees and more than 300 stores across Canada and in 19 countries around the globe (100 stores).
Exclusive job perks
50% discount on all products;
Flexible hours;
Opportunities for advancement within the company;
Being part of a family-owned business committed to the community;
Performance bonuses (in-store sales or management position);
Recognition program for years of service;
Innovation program to encourage idea sharing;
Referral bonus ;
Dayforce Wallet (pay on demand: you'll be able to access a portion of your pay as soon as your shift ends).
For full-time employees:
Group insurance plan;
Three (3) to five (5) paid personal days (depending on the position);
Minimum of 2% employer contribution to your RRSP.
BANNER : LA VIE EN ROSE
Wrentham Village Premium Outlets
You're the ideal candidate for us if:
You have previous sales experience;
You love clothing that celebrates feel-good femininity (like lingerie, sleepwear and swimwear);
You listen to customers' needs to provide exceptional customerservice;
You're proactive and conscientious;
You're open to working holidays and longer hours during busy periods (depending on your availability);
You're looking for a career that constantly offers new challenges;
You are functionally bilingual (an asset).
Ready to put your talent to work?
Join a fun and dynamic team in a role with plenty of opportunities to grow!
What a typical workday looks like
Under the supervision of the store management team, you will be responsible for assisting and advising customers while working to maximize sales. Here's how:
Give a warm welcome to every customer who comes into the store;
Help them find everything they're looking for-answer their questions, explain the products (quality, materials, technical features) and suggest other products they might like;
Make yourself available when customers are in the fitting room;
Meet and exceed your personal sales goals (our training will help you get there!);
Prepare, identify and place products on the sales floor to provide a memorable shopping experience;
Ensure everything is clean and tidy in the store and backstore;
Be on the lookout for new products so you can share your top picks with your customers;
Accompany customers to the cash register and process their transactions;
Respect and apply the policies and procedures of the various head office departments (don't worry, we'll explain everything to you!);
Perform other duties where needed to support the team.
Permanent, part time
HOURLY SALARY : $15.00 - $17.25
The information on this site is for information purposes only and is not intended to have legal consequences. This is an ongoing role rather than a newly created position. La Vie en Rose is committed to employment equity. La Vie en Rose has put in place an adaptation process that provides accommodation for selected candidates for an interview.
How much does a customer service associate earn in Weymouth Town, MA?
The average customer service associate in Weymouth Town, MA earns between $25,000 and $43,000 annually. This compares to the national average customer service associate range of $24,000 to $40,000.
Average customer service associate salary in Weymouth Town, MA
$33,000
What are the biggest employers of Customer Service Associates in Weymouth Town, MA?
The biggest employers of Customer Service Associates in Weymouth Town, MA are: