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A customer service attendant assists customers with inquiries, complaints, and requests in industries, such as retail, hospitality, and transportation, to ensure that customers have a positive experience. Their duties include answering phone calls, responding to emails, addressing customer concerns, processing orders, and returns, providing information about products or services, and maintaining customer records. They must have excellent communication skills, patience, empathy, and problem-solving abilities to handle difficult situations.
Avg. Salary $30,946
Avg. Salary $59,228
Growth Rate -4%
Growth Rate 0.3%
American Indian and Alaska Native 0.82%
Asian 6.18%
Black or African American 11.06%
Hispanic or Latino 20.52%
Unknown 5.74%
White 55.68%
Genderfemale 51.56%
male 48.44%
Age - 39American Indian and Alaska Native 3.00%
Asian 7.00%
Black or African American 14.00%
Hispanic or Latino 19.00%
White 57.00%
Genderfemale 47.00%
male 53.00%
Age - 39Stress level is manageable
7.1 - high
Complexity Level is challenging
7 - challenging
Work Life balance is good
6.4 - fair
Pros
Develop communication and interpersonal skills
Chance to learn about different products and services
Paid training provided by the company
Access to employee benefits such as healthcare and retirement plans
Ability to work remotely or from home in some cases
Cons
Dealing with angry or difficult customers can be stressful
May be required to work weekends, evenings, or holidays
Low starting pay in some cases
Strict adherence to company policies and procedures can limit creativity or spontaneity in customer interactions
Limited opportunities for breaks or time off during peak call times
Skills | Percentages |
---|---|
Strong Customer Service | 56.94% |
Customer Service | 15.81% |
Cleanliness | 6.08% |
Front Desk | 2.93% |
Perform Routine Maintenance | 2.82% |
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Now it's time to start searching for a customer service attendant job. Consider the tips below for a successful job search:
Are you a Customer Service Attendant?
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The average Customer Service Attendant salary in the United States is $30,946 per year or $15 per hour. Customer service attendant salaries range between $24,000 and $39,000 per year.
What Am I Worth?
I got to do a variety of tasks daily. Got treated with respect from management and other coworkers.
Sometimes I had to finish up job tasks that were assigned to others that were not completed.
The people and helping them solve their problems, also being first to help the customers.
not being able to communicate with a customer
Non caring employer's , standing on my feet all day, working weekends, low pay