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What is a customer service attendant and how to become one

Updated January 8, 2025
3 min read
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A customer service attendant assists customers with inquiries, complaints, and requests in industries, such as retail, hospitality, and transportation, to ensure that customers have a positive experience. Their duties include answering phone calls, responding to emails, addressing customer concerns, processing orders, and returns, providing information about products or services, and maintaining customer records. They must have excellent communication skills, patience, empathy, and problem-solving abilities to handle difficult situations.

ScoreCustomer Service AttendantUS Average
Salary
2.4

Avg. Salary $30,946

Avg. Salary $59,228

Stability Level
5.9

Growth Rate -4%

Growth Rate 0.3%

Diversity
9.5
Race

American Indian and Alaska Native 0.82%

Asian 6.18%

Black or African American 11.06%

Hispanic or Latino 20.52%

Unknown 5.74%

White 55.68%

Gender

female 51.56%

male 48.44%

Age - 39
Race

American Indian and Alaska Native 3.00%

Asian 7.00%

Black or African American 14.00%

Hispanic or Latino 19.00%

White 57.00%

Gender

female 47.00%

male 53.00%

Age - 39
Stress Level
5.9

Stress level is manageable

7.1 - high

Complexity Level
6.6

Complexity Level is challenging

7 - challenging

Work Life Balance
6.5

Work Life balance is good

6.4 - fair

What are the pros and cons of being a Customer Service Attendant?

Pros

  • Develop communication and interpersonal skills

  • Chance to learn about different products and services

  • Paid training provided by the company

  • Access to employee benefits such as healthcare and retirement plans

  • Ability to work remotely or from home in some cases

Cons

  • Dealing with angry or difficult customers can be stressful

  • May be required to work weekends, evenings, or holidays

  • Low starting pay in some cases

  • Strict adherence to company policies and procedures can limit creativity or spontaneity in customer interactions

  • Limited opportunities for breaks or time off during peak call times

Customer Service Attendant career paths

Key steps to become a customer service attendant

  1. Explore customer service attendant education requirements

    Most common customer service attendant degrees

    Bachelor's

    39.4 %

    High School Diploma

    33.0 %

    Associate

    16.7 %
  2. Start to develop specific customer service attendant skills

    SkillsPercentages
    Strong Customer Service56.94%
    Customer Service15.81%
    Cleanliness6.08%
    Front Desk2.93%
    Perform Routine Maintenance2.82%
  3. Complete relevant customer service attendant training and internships

    Accountants spend an average of 6-12 months on post-employment, on-the-job training. New customer service attendants learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a customer service attendant based on U.S. Bureau of Labor Statistics data and data from real customer service attendant resumes.
  4. Research customer service attendant duties and responsibilities

    • Manage and calculate daily cash deposits and prepare daily payroll ledgers.
    • Assess customer orders for accuracy, cleanliness and organization of customer area.
    • Assist in cashiering and point of sale (POS) system procedures during busy hours.
    • Operate POS system, enter accurate amounts and totals; provide exact change for all transactions.
  5. Prepare your customer service attendant resume

    When your background is strong enough, you can start writing your customer service attendant resume.

    You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a customer service attendant resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.

    Choose From 10+ Customizable Customer Service Attendant Resume templates

    Build a professional Customer Service Attendant resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your Customer Service Attendant resume.
    Customer Service Attendant Resume
    Customer Service Attendant Resume
    Customer Service Attendant Resume
    Customer Service Attendant Resume
    Customer Service Attendant Resume
    Customer Service Attendant Resume
    Customer Service Attendant Resume
    Customer Service Attendant Resume
    Customer Service Attendant Resume
  6. Apply for customer service attendant jobs

    Now it's time to start searching for a customer service attendant job. Consider the tips below for a successful job search:

    1. Browse job boards for relevant postings
    2. Consult your professional network
    3. Reach out to companies you're interested in working for directly
    4. Watch out for job scams

How Did You Land Your First Customer Service Attendant Job

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Average customer service attendant salary

The average Customer Service Attendant salary in the United States is $30,946 per year or $15 per hour. Customer service attendant salaries range between $24,000 and $39,000 per year.

Average Customer Service Attendant Salary
$30,946 Yearly
$14.88 hourly

What Am I Worth?

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How do customer service attendants rate their job?

-/5

5 Stars

4 Stars

3 Stars

2 Stars

1 Star

Customer Service Attendant reviews

profile
A zippia user wrote a review on Oct 2022
Pros

I got to do a variety of tasks daily. Got treated with respect from management and other coworkers.

Cons

Sometimes I had to finish up job tasks that were assigned to others that were not completed.


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A zippia user wrote a review on Dec 2019
Pros

The people and helping them solve their problems, also being first to help the customers.

Cons

not being able to communicate with a customer


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A zippia user wrote a review on Jul 2019
Cons

Non caring employer's , standing on my feet all day, working weekends, low pay


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Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

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