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Become A Customer Service Attendant

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Working As A Customer Service Attendant

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $67,898

    Average Salary

What Does A Customer Service Attendant Do

Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.

Duties

Customer service representatives typically do the following:

  • Listen to customers’ questions and concerns, and provide answers or responses
  • Provide information about products and services
  • Take orders, calculate charges, and process billing or payments
  • Review or make changes to customer accounts
  • Handle returns or complaints
  • Record details of customer contacts and actions taken
  • Refer customers to supervisors or more experienced employees

Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email, or live chat.

The specific duties of customer service representatives vary by industry. For example, representatives who work in banks may answer customers’ questions about their accounts. Representatives who work for utility and communication companies may help customers with service problems, such as outages. Those who work in retail stores often handle returns, process refunds, and help customers locate items. Some representatives make changes to customers’ accounts, such as updating addresses or canceling orders. Although selling is not their main job, some representatives may help generate sales while providing information about a product or service.

Customer service representatives typically use a telephone, computer, and other office equipment. For example, representatives who work in call centers answer phone calls and use computers to review and select standard responses from a list of options. Those employed in retail stores use registers to process returns or orders.

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How To Become A Customer Service Attendant

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Do you work as a Customer Service Attendant?

Customer Service Attendant Jobs

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Help others decide if this is a good career for them

Average Length of Employment
Customer Associate 1.8 years
Top Employers Before
Cashier 17.5%
Teller 6.7%
Internship 6.5%
Volunteer 3.9%
Waitress 3.6%
Server 2.9%
Hostess 2.2%
Supervisor 2.1%
Assistant 2.1%
Associate 1.9%
Top Employers After
Cashier 11.2%
Teller 5.9%
Internship 5.9%
Server 5.0%
Volunteer 4.9%
Supervisor 3.5%
Assistant 2.9%
Manager 2.7%
Waitress 2.6%
Hostess 2.2%

Do you work as a Customer Service Attendant?

Customer Service Attendant Demographics

Gender

Female

53.1%

Male

45.1%

Unknown

1.7%
Ethnicity

White

60.8%

Hispanic or Latino

18.4%

Black or African American

10.4%

Asian

6.5%

Unknown

3.9%
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Foreign Languages Spoken

Spanish

61.5%

French

9.4%

Chinese

5.2%

Portuguese

3.1%

Japanese

3.1%

Mandarin

3.1%

Vietnamese

2.1%

German

2.1%

Arabic

2.1%

Italian

2.1%

Somali

1.0%

Greek

1.0%

Ukrainian

1.0%

Amharic

1.0%

Russian

1.0%

Cantonese

1.0%
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Customer Service Attendant Education

Schools

University of Missouri - Columbia

27.6%

Florida International University

9.7%

University of Phoenix

5.2%

Southeast Missouri State University

4.5%

Glendale Community College

3.7%

State University of New York Buffalo

3.7%

Broward College

3.7%

University of Houston

3.7%

University of Arkansas, Fayetteville

3.7%

Sam Houston State University

3.7%

Rowan College at Gloucester County

3.7%

Hill College

3.0%

East Carolina University

3.0%

University of Toledo

3.0%

Community College of Philadelphia

3.0%

Miami Dade College

3.0%

University of Central Arkansas

3.0%

Pima Community College

3.0%

Illinois State University

3.0%

College of Southern Maryland

3.0%
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Majors

Business

21.2%

Criminal Justice

8.3%

Psychology

7.0%

General Studies

5.7%

Kinesiology

5.5%

Health Care Administration

5.2%

Communication

5.2%

Liberal Arts

5.0%

Management

4.2%

Nursing

3.7%

Accounting

3.7%

Computer Science

3.5%

English

3.1%

Marketing

3.1%

Biology

2.9%

Graphic Design

2.8%

Education

2.6%

Medical Assisting Services

2.6%

Information Technology

2.6%

Health/Medical Preparatory Programs

2.2%
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Degrees

Bachelors

41.2%

Other

32.4%

Associate

14.0%

Certificate

5.1%

Masters

4.6%

Diploma

2.4%

License

0.2%
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Top Skills for A Customer Service Attendant

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  1. Customer Service
  2. Customer Complaints
  3. Phone Calls
You can check out examples of real life uses of top skills on resumes here:
  • Receive resident's daily assignment and deliver excellent customer service.
  • Guaranteed positive customer experiences and resolved all customer complaints.
  • Answered telephone calls from customers requiring service and information.
  • Documented all issues and consistently exceeded expectations for customer satisfaction and call volume.
  • Guide around 500 automobiles of all sizes per day into the car wash tunnel to ensure safety of their vehicle.

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