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Working As a Customer Service Attendant

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $26,000

    Average Salary

What Does A Customer Service Attendant Do

Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.

Duties

Customer service representatives typically do the following:

  • Listen to customers’ questions and concerns, and provide answers or responses
  • Provide information about products and services
  • Take orders, calculate charges, and process billing or payments
  • Review or make changes to customer accounts
  • Handle returns or complaints
  • Record details of customer contacts and actions taken
  • Refer customers to supervisors or more experienced employees

Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email, or live chat.

The specific duties of customer service representatives vary by industry. For example, representatives who work in banks may answer customers’ questions about their accounts. Representatives who work for utility and communication companies may help customers with service problems, such as outages. Those who work in retail stores often handle returns, process refunds, and help customers locate items. Some representatives make changes to customers’ accounts, such as updating addresses or canceling orders. Although selling is not their main job, some representatives may help generate sales while providing information about a product or service.

Customer service representatives typically use a telephone, computer, and other office equipment. For example, representatives who work in call centers answer phone calls and use computers to review and select standard responses from a list of options. Those employed in retail stores use registers to process returns or orders.

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How To Become A Customer Service Attendant

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Customer Service Attendant Career Paths

Customer Service Attendant
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Average Length of Employment
Customer Associate 1.9 years
Customer Assistant 1.8 years
Top Careers Before Customer Service Attendant
Cashier 23.2%
Volunteer 4.7%
Internship 4.3%
Server 4.1%
Waitress 2.8%
Assistant 2.8%
Hostess 2.6%
Manager 1.9%
Supervisor 1.8%
Attendant 1.8%
Associate 1.7%
Top Careers After Customer Service Attendant
Cashier 17.2%
Internship 5.7%
Server 4.7%
Volunteer 4.0%
Assistant 2.8%
Manager 2.6%
Supervisor 2.6%
Waitress 2.0%

Do you work as a Customer Service Attendant?

Top Skills for A Customer Service Attendant

  1. Customer Service
  2. Phone Calls
  3. Customer Complaints
You can check out examples of real life uses of top skills on resumes here:
  • Performed adequate customer service for incoming calls and for approximately 500 individuals on a daily basis.
  • Answer all phone calls, greet all customers, help out customers with their donation item's.
  • Interacted with customers to provide guidance and directions as well as to handle any accident reports or customer complaints.
  • Verify prepared food orders for customers; clean food preparation areas and cooking surfaces; assist in restaurant as needed.
  • Demonstrate knowledge of the menu items to guests and, serve their food to in a courteous and timely manner.

Customer Service Attendant Resume Examples And Tips

The average resume reviewer spends between 5 to 7 seconds looking at a single resume, which leaves the average job applier with roughly six seconds to make a killer first impression. Thanks to this, a single typo or error on your resume can disqualify you right out of the gate. At Zippia, we went through over 3,514 Customer Service Attendant resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

Learn How To Create A Top Notch Customer Service Attendant Resume

View Resume Examples

Customer Service Attendant Demographics

Gender

Female

45.8%

Male

41.8%

Unknown

12.4%
Ethnicity

White

61.7%

Hispanic or Latino

17.2%

Black or African American

11.3%

Asian

5.9%

Unknown

4.0%
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Foreign Languages Spoken

Spanish

63.3%

French

7.5%

Portuguese

4.8%

Chinese

4.1%

German

2.7%

Mandarin

2.7%

Japanese

2.0%

Amharic

2.0%

Arabic

2.0%

Italian

2.0%

Vietnamese

1.4%

Russian

1.4%

Somali

0.7%

Albanian

0.7%

Hebrew

0.7%

Cantonese

0.7%

Greek

0.7%

Hmong

0.7%
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Customer Service Attendant Education

Schools

University of Missouri - Columbia

30.8%

University of Phoenix

8.6%

Florida International University

8.3%

The Academy

5.0%

Miami Dade College

4.3%

California Baptist University

4.0%

University of New Haven

3.6%

Kaplan University

3.6%

Rowan College at Gloucester County

3.3%

Community College of Philadelphia

3.0%

Sam Houston State University

3.0%

Ashford University

2.6%

Saint Louis Community College

2.6%

Pima Community College

2.6%

Illinois State University

2.6%

University of Alabama at Birmingham

2.6%

Columbus State Community College

2.3%

Glendale Community College

2.3%

Texas State University

2.3%

Pennsylvania State University

2.3%
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Majors

Business

21.0%

Criminal Justice

8.8%

Psychology

7.4%

General Studies

5.9%

Health Care Administration

5.5%

Accounting

5.0%

Nursing

4.5%

Kinesiology

4.2%

Communication

4.1%

Liberal Arts

3.9%

Medical Assisting Services

3.9%

Computer Science

3.7%

Management

3.6%

Biology

3.3%

Marketing

2.8%

Finance

2.8%

Graphic Design

2.6%

Education

2.4%

English

2.4%

Political Science

2.0%
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Degrees

Bachelors

38.0%

Other

34.5%

Associate

14.2%

Certificate

5.3%

Masters

5.1%

Diploma

2.5%

License

0.3%

Doctorate

0.0%
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Updated May 19, 2020