Customer service attendant demographics and statistics in the US
Customer service attendant demographics research summary. Zippia estimates customer service attendant demographics and statistics in the United States by using a database of 30 million profiles. Our customer service attendant estimates are verified against BLS, Census, and current job openings data for accuracy. Zippia's data science team found the following key facts about customer service attendants after extensive research and analysis:
- There are over 583,354 customer service attendants currently employed in the United States.
- 51.6% of all customer service attendants are women, while 48.4% are men.
- The average customer service attendant age is 40 years old.
- The most common ethnicity of customer service attendants is White (55.7%), followed by Hispanic or Latino (20.5%), Black or African American (11.1%) and Asian (6.2%).
- In 2022, women earned 97% of what men earned.
- 7% of all customer service attendants are LGBT.
- Customer service attendants are 60% more likely to work at private companies in comparison to public companies.
On this page
Customer service attendant demographics by:
Customer service attendant gender statistics
51.6% of customer service attendants are women and 48.4% of customer service attendants are men.
- Female, 51.6%
- Male, 48.4%
Customer service attendant gender ratio
| Gender | Percentages |
|---|---|
| Female | 51.6% |
| Male | 48.4% |
Customer service attendant gender pay gap
Women earn 97¢ for every $1 earned by men
Male income
$32,510
Female income
$31,434
Customer service attendant gender ratio over time
This data breaks down the percentage of men and women in customer service attendant positions over time. Currently, 51.6% of customer service attendants are female.
Customer service attendant gender ratio by year
| Year | Male | Female |
|---|---|---|
| 2010 | 46.50% | 53.50% |
| 2011 | 46.33% | 53.67% |
| 2012 | 48.05% | 51.95% |
| 2013 | 48.55% | 51.45% |
| 2014 | 49.13% | 50.87% |
| 2015 | 49.00% | 51.00% |
| 2016 | 49.63% | 50.37% |
| 2017 | 50.12% | 49.88% |
| 2018 | 48.64% | 51.36% |
| 2019 | 48.15% | 51.85% |
| 2020 | 48.88% | 51.12% |
| 2021 | 48.44% | 51.56% |
Customer service attendant related jobs gender ratio
We compared customer service attendants with similar job titles to see how gender ratios vary. As you can see, technical service advisor and courtesy associate have the biggest gender ratio gaps.
| Job title | Male | Female |
|---|---|---|
| Loan Secretary | 4% | 96% |
| Dental Receptionist | 5% | 95% |
| Receptionist Secretary | 6% | 94% |
| Customer Service Attendant | 48% | 52% |
| Lead Ramp Agent | 86% | 14% |
| Courtesy Associate | 88% | 12% |
| Technical Service Advisor | 89% | 11% |
Male
Female
100%
75%
50%
25%
0%
0%
25%
50%
75%
100%
Customer service attendant demographics by race
The most common ethnicity among customer service attendants is White, which makes up 55.7% of all customer service attendants. Comparatively, 20.5% of customer service attendants are Hispanic or Latino and 11.1% of customer service attendants are Black or African American.
- White, 55.7%
- Hispanic or Latino, 20.5%
- Black or African American, 11.1%
- Asian, 6.2%
- Unknown, 5.7%
- American Indian and Alaska Native, 0.8%
Customer service attendant race
| Customer service attendant race | Percentages |
|---|---|
| White | 55.7% |
| Hispanic or Latino | 20.5% |
| Black or African American | 11.1% |
| Asian | 6.2% |
| Unknown | 5.7% |
| American Indian and Alaska Native | 0.8% |
Customer service attendant race and ethnicity over time
See how customer service attendant racial and ethnic diversity trended since 2010 according to the United States Census Bureau data.
Customer service attendant race and ethnicity by year
| Year | White | Black or African American | Asian | Hispanic or Latino |
|---|---|---|---|---|
| 2010 | 63.08% | 11.32% | 5.47% | 16.57% |
| 2011 | 62.80% | 11.61% | 5.60% | 16.45% |
| 2012 | 62.00% | 11.49% | 5.41% | 17.30% |
| 2013 | 62.35% | 11.33% | 5.58% | 16.97% |
| 2014 | 61.73% | 11.27% | 5.89% | 17.16% |
| 2015 | 61.11% | 11.01% | 5.68% | 18.27% |
| 2016 | 60.23% | 11.50% | 5.92% | 18.17% |
| 2017 | 61.14% | 10.92% | 5.88% | 17.99% |
| 2018 | 60.96% | 10.50% | 6.05% | 18.38% |
| 2019 | 60.56% | 10.70% | 5.86% | 18.89% |
| 2020 | 57.99% | 10.10% | 6.01% | 19.50% |
| 2021 | 55.68% | 11.06% | 6.18% | 20.52% |
Customer service attendant wage gap by race
According to our data, asian customer service attendants have the highest average salary compared to other ethnicities. Black or african american customer service attendants have the lowest average salary at $32,185.
| Ethnicity | Salary |
|---|---|
| Unknown | $32,228 |
| White | $32,565 |
| Black or African American | $32,185 |
| Asian | $33,104 |
| Hispanic or Latino | $32,476 |
Average customer service attendant age
See how the average age of customer service attendants varies based on ethnicity and gender.
Male
Female
Customer service attendant age by race and gender
| Race | Male age | Female age |
|---|---|---|
| Black or African American | 37 | 39 |
| Unknown | 34 | 36.5 |
| Asian | 38 | 42 |
| Hispanic or Latino | 33 | 35 |
| White | 37 | 44 |
| American Indian and Alaska Native | 38 | 42 |
Customer service attendant age breakdown
The average age of customer service attendants is 40+ years years old, representing 49% of the customer service attendant population.
Customer service attendant age breakdown
| Customer Service Attendant Years | Percentages |
|---|---|
| 40+ years | 49% |
| 30-40 years | 25% |
| 20-30 years | 24% |
Customer service attendant educational attainment
The most common degree for customer service attendants is bachelor's degree, with 39% of customer service attendants earning that degree. The second and third most common degree levels are high school diploma degree at 33% and high school diploma degree at 17%.
- Bachelor's, 39%
- High School Diploma, 33%
- Associate, 17%
- Diploma, 6%
- Other Degrees, 5%
Customer service attendants by degree level
| Customer service attendant degree | Percentages |
|---|---|
| Bachelor's | 39% |
| High School Diploma | 33% |
| Associate | 17% |
| Diploma | 6% |
| Other Degrees | 5% |
Customer service attendant jobs you might like
Customer service attendant wage gap by degree level
According to the data, customer service attendants with a Master's degree earn more than those without, at $35,884 annually. With a Bachelor's degree, customer service attendants earn a median annual income of $34,561 compared to $31,674 for customer service attendants with an Associate degree.
| Education | Salary |
|---|---|
| Master's Degree | $35,884 |
| High School Diploma or Less | $30,666 |
| Bachelor's Degree | $34,561 |
| Some College/ Associate Degree | $31,674 |
Customer service attendant employment statistics
Most customer service attendants work for a private in the retail industry.
Company size where customer service attendants work
Below, you can see the size of companies where customer service attendants work.
Customer service attendant jobs by employer size
| Company size | Percentages |
|---|---|
| < 50 employees | 6% |
| 50 - 100 employees | 7% |
| 100 - 500 employees | 18% |
| 500 - 1,000 employees | 6% |
| 1,000 - 10,000 employees | 23% |
| > 10,000 employees | 39% |
Customer service attendant jobs by company type
Employees with the customer service attendant job title have their preferences when it comes to working for a company. For instance, most customer service attendants prefer to work at private companies over public companies.
Customer service attendant jobs by sector
| Company type | Percentages |
|---|---|
| Education | 3% |
| Public | 33% |
| Private | 60% |
| Government | 4% |
Customer service attendant jobs by industry
The most common industries for customer service attendants are retail, hospitality and professional.
Customer service attendant industry statistics
| Industry | Percentages |
|---|---|
| Retail | 20% |
| Hospitality | 17% |
| Fortune 500 | 14% |
| Professional | 8% |
| Transportation | 5% |
| Non Profits | 4% |
| Media | 3% |
| Finance | 3% |
| Health Care | 3% |
| Energy | 3% |
| Technology | 3% |
| Internet | 2% |
| Government | 2% |
| Automotive | 2% |
| Manufacturing | 2% |
| Telecommunication | 2% |
| Real Estate | 2% |
| Education | 2% |
| Utilities | 1% |
| Construction | 1% |
| Start-up | 1% |
Customer service attendant turnover and employment statistics
Customer service attendant unemployment rate over time
The unemployment rate for customer service attendants between 2008 and the most recent data has varied, according to the Bureau of Labor Statistics.
Customer service attendant unemployment rate by year
| Year | Customer service attendant unemployment rate |
|---|---|
| 2010 | 11.59% |
| 2011 | 11.00% |
| 2012 | 10.08% |
| 2013 | 8.66% |
| 2014 | 7.64% |
| 2015 | 6.32% |
| 2016 | 5.97% |
| 2017 | 5.66% |
| 2018 | 5.04% |
| 2019 | 4.98% |
| 2020 | 6.69% |
| 2021 | 7.20% |
Average customer service attendant tenure
The average customer service attendant stays at their job for 1-2 years, based on the 3,514 customer service attendants resumes in Zippia's database.
Customer service attendant tenure statistics
| Number of years | Percentages |
|---|---|
| Less than 1 year | 33% |
| 1-2 years | 37% |
| 3-4 years | 12% |
| 5-7 years | 10% |
| 8-10 years | 4% |
| 11+ years | 3% |
Customer service attendant LGBT ratio compared to similar jobs
Review the percent of customer service attendants that are members of the LGBT community. You can see how this compares to similar jobs in the chart below.
| Job title | LGBT | Job openings |
|---|---|---|
| Order Booker | 5.53% | 15,910 |
| Contact Officer | 6.73% | 56,957 |
| Customer Service Attendant | 7.19% | - |
| Card Filer | 8.60% | 366 |
| Credit Checker | 8.99% | 11,860 |
| Senior Library Assistant | 11.16% | 1,099 |
| Personnel Assistant | 15.31% | 6,684 |
Similar customer service attendant jobs LGBT demographics
| Profession | Percentages of LGBT | Job openings |
|---|---|---|
| Order Booker | 5.53% | 15,910 |
| Contact Officer | 6.73% | 56,957 |
| Card Filer | 8.60% | 366 |
| Credit Checker | 8.99% | 11,860 |
| Senior Library Assistant | 11.16% | 1,099 |
| Personnel Assistant | 15.31% | 6,684 |
Foreign languages spoken by customer service attendants
The most common foreign language among customer service attendants is Spanish at 63.3%. The second-most popular foreign language spoken is French at 7.5% and Portuguese is the third-most popular at 4.8%.
- Spanish, 63.3%
- French, 7.5%
- Portuguese, 4.8%
- Chinese, 4.1%
- German, 2.7%
- Other, 17.6%
Customer service attendant languages spoken
| Foreign language | Percentages |
|---|---|
| Spanish | 63.3% |
| French | 7.5% |
| Portuguese | 4.8% |
| Chinese | 4.1% |
| German | 2.7% |
| Other | 17.6% |
