Customer service attendant job description

Department: 411-Leisure Services

F

EEO Class: Service Workers

SALARY-$14.00 Per Hour

Position Overview

Customer Service Attendants are responsible for greeting guests, answering inquiries, and ensuring a high level of customer service to event guests. This position requires a professional, personable, and enthusiastic attitude with an eye for detail. Attendants may be asked to wear costume-like attire during the event and will be working in an outdoor environment with all types of weather. This position is seasonal which requires working flexible hours: weekdays, weekends, and holidays.

Essential Job Functions

Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

• • Maintain a positive, enthusiastic, and professional attitude towards guest and team members at all times
• • Provide outstanding customer service to event attendees and team members
• • Consistently treats all guests and team members with respect and contribute to a positive work environment
• • Respond promptly to customer inquiries while actively listening to needs
• • Acknowledge and resolve customer complaints
• • Communicate and coordinate with team members to ensure guest satisfaction
• • Maintain high show standards in guest engagement, visual standards, and general housekeeping

Knowledge, Skills and Abilities

Must possess required knowledge, skills, abilities and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• • Knowledge of City and Department rules, policies, and regulations
• • Capable of working and contributing to a positive team environment
• • Proficient in customer service
• • Ability to multi-task, provide attention to detail, and manage time effectively
• • Ability to communicate clearly and in a timely manner
• • Strong skills in active listening and resolving customer complaints professionally
• • Basic knowledge of standard office equipment and computer programs
• • Must be able to work flexible schedule that includes evenings, nights, holidays, and weekends

Education and Experience

The completion of High School degree or an equivalent, such as the General Education Development (GED). If not met, at least two years of customer service experience.

Required Licenses or Certificates

Must possess a valid driver's license.

Physical Demands and Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical requirements include occasional lifting/carrying of 50 + pounds; visual acuity, speech and hearing; hand and eye coordination and manual dexterity necessary to operate a computer keyboard and basic office equipment. Subject to sitting, standing, reaching, walking, twisting and kneeling to perform the essential functions. Working conditions are both indoors and outdoors.

The Opportunity

National Gold Medal Award-winning Coppell Parks and Recreation is looking for energetic and creative staff to work as a Customer Service Attendant at the Senior and Community Center. This team member should be spirited, welcoming, and have a passion for public service and the customer experience. We are looking for a team member who is willing to work shifts including; days, nights, weekends, and holidays.

This position will include but is not limited to, cash handling, the use of our registration system, ActiveNet, and daily staff and patron interactions. Additionally, the Senior and Community Center cross-train employees to create a cohesive team.

This is a part-time, no-benefits position.The schedule will be days, with some nights, weekends, and holidays.

Your Purpose

* Count and inspect the beginning cash drawer and reconcile the drawer per policy.
* Opening and closing of the facility.
* Assist with scheduled programs, rentals, activities and associated set-up/tear-down.
* Performs program registration, correspondence, and customer membership sales.
* Answer phone and customer on-site questions.
* Use of Microsoft Office, ActiveNet, and external PC hardware.
* Assist all patrons in the facility.
* Ensure staff and customer safety and facility cleanliness.

Eligibility

Eligibility

* High school diploma or equivalent
* Must be at least 18 years of age.
* Previous experience is preferred, but not required.
* CPR/First-Aid/AED certification is required and can be obtained through staff upon being hired.

Skills/Abilities

Excellent verbal and interpersonal skills are necessary. The employee must work with patrons and fellow staff members. Must be able to handle large crowds and diffuse customer situations. Must be able to type 45 wpm, use power tools, and other office equipment including phone, fax machine, copier, computer, and printer. Must be able to lift, carry, push, and pull various objects and equipment weighing up to 50 pounds. This is Coppell

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Meet the Team

In accordance with the ADA, the City of Coppell is willing to consider any reasonable accommodation.

$13/hr!! Full Time With Benefits!!!

Under the general supervision of the Donation Centers Manager, a trainer or another designee, Donation Center Attendant is responsible for customer service, facility security and maintenance, greeting and assisting donors, breakdown of donations and maintenance of accurate donor records. Also, may be responsible for covering work shifts and working at different donation sites as needed which are regularly permanently assigned, or closer to the team member's home.

ESSENTIAL FUNCTIONS :

• Ensures 100% donor and customer delight.
• Greets donors in a prompt, friendly, and courteous manner; unloads donations from vehicles, offer tax receipts and maintain accurate daily counts of donations.
• Sorts donations and secure items to be transported to stores and warehouse.
• Keeps a record of donations.
• Responsible for ordering and maintaining supplies in an efficient manner.
• Responsible to secure and appropriately use those supplies.
• Adheres to all AGI personnel policies and procedures; follows good safety and security practices, including reporting safety hazards and injuries to the operations leadership team and/or risk management.
• Maintain a positive attitude, regardless of weather and conditions.

MINIMUM QUALIFICATIONS :

• Read, write, and communicate verbally and perform basic math skills.
• Must be able to work independently.
• Open availability is needed.
• Ability to perform the essential functions with or without accommodation.
• Must have reliable means of transportation. and a valid driver's license.
• Drug screen and background check are required.

PHYSICAL REQUIREMENTS:

• Ability to bend, reach and stand for extensive periods of time.
• Must be able to lift 50lbs

Alabama Goodwill Industries (AGI) is an Equal Opportunity Employer committed to creating a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class.

Job Type: Full-time

Job Posted by ApplicantPro