What does a customer service attendant do?

Sales and customer service associates are employees who are responsible for closing out sales deals and attending to customer needs. They are in charge of selling company goods and services to potential clients, often citing the common needs of prospective clients to ensure sales. They also handle customer inquiries and complaints and try their best to mitigate any problems that would arise. They are expected to be experts on company products to ensure that they can provide the best service to customers. Sales and customer service associates should have strong interpersonal skills, customer service skills, and communication skills.

These skill sets are where the common ground ends though. The responsibilities of a customer service attendant are more likely to require skills like "strong customer service," "cleanliness," "front desk," and "perform routine maintenance." On the other hand, a job as a sales associate and customer service requires skills like "plumbing," "sales associates," "phone calls," and "booking." As you can see, what employees do in each career varies considerably.

An associate customer service representative is responsible for providing high customer service by assisting customers on their inquiries and concerns, as well as resolving and escalating high-level complaints to the supervisor or tenured customer service representative. Associate customer service representatives also process orders and payments from the customers, replacing defective items, and issuing refunds as needed. They must have excellent communication and organizational skills, especially on handling data processing procedures to the database for reference to customer concerns.

In addition to the difference in salary, there are some other key differences worth noting. For example, customer service attendant responsibilities are more likely to require skills like "strong customer service," "cleanliness," "perform routine maintenance," and "cpr." Meanwhile, an associate customer service representative has duties that require skills in areas such as "patients," "outbound calls," "inbound calls," and "customer calls." These differences highlight just how different the day-to-day in each role looks.

Customer service specialists are employees who are responsible for providing the best customer experience to customers, usually for after-sales transactions. They attend to customers' inquiries and provide answers to their questions on products or services that the company offers. They also address customer complaints and help mitigate the concerns by offering solutions such as instructions on how to fix defects, or processing replacements or refunds. Customer service specialists also listen to customer feedback and ensure that these are logged properly so that proper departments will be able to receive them.

There are many key differences between these two careers, including some of the skills required to perform responsibilities within each role. For example, a customer service attendant is likely to be skilled in "front desk," "perform routine maintenance," "cpr," and "general maintenance," while a typical customer service specialist is skilled in "cash management," "customer transactions," "data entry," and "customer calls."

A customer service associate/cashier is responsible for processing payments for the customers' orders. The customer service associate/cashier inspects the items, ensuring that the pricing and quantity from scanning are accurate. They also check for possible item defects and offer replacements, process payment refunds as needed, issue receipts to keep proof of payment, respond to customer's inquiries about a product, market promotional offers, and operate cash registers. A customer service associate/cashier must have excellent customer service skills and communication skills to boost customer satisfaction and increase sales goals.