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Best customer service-call center manager certifications
Customer service-call center manager certifications allow job seekers to demonstrate their competency as an customer service-call center manager to employers. However, not all customer service-call center manager certifications provide the same value for job seekers.
The best certifications for a customer service-call center manager are Certified Pharmacy Technician (CPhT), Certified Management Accountant (CMA), and Certified Medical Office Manager (CMOM).
Below is a list of the best customer service-call center manager certifications. Obtaining an customer service-call center manager certification will give you a leg up when you apply for jobs and increase your potential salary.
4 best certifications for customer service-call center managers
| Rank | Customer service-call center manager certification | Organization |
|---|---|---|
| 1 | Certified Pharmacy Technician (CPhT) | PTCB |
| 2 | Certified Management Accountant (CMA) | IMA |
| 3 | Certified Medical Office Manager (CMOM) | PMI |
| 4 | International Accredited Business Accountant (IABA) | ACAT |
4 best customer service-call center manager certifications
1. Certified Pharmacy Technician (CPhT)
PTCB's pharmacy technician certification program enables technicians to work more effectively with pharmacists to offer safe and effective patient care and service. Certification is achieved by meeting specific eligibility requirements and earning a passing score on the Pharmacy Technician Certification Exam (PTCE). The PTCB certification program is accredited by the National Commission for Certifying Agencies (NCCA).
- More than two years of education or training after high school required? No
- More than two years of work experience required? No
- Oral or written exam required? Yes
- Renewal required? Every 2 year(s)
2. Certified Management Accountant (CMA)
The CMA (Certified Management Accountant) is the advanced professional certification specifically designed to measure the accounting and financial management skills that drive business performance.
- More than two years of education or training after high school required? Yes
- More than two years of work experience required? Yes
- Oral or written exam required? Yes
- Renewal required? Every 1 year(s)
3. Certified Medical Office Manager (CMOM)
Experienced medical office professionals with exceptional administrative skills are eligible to sit for the Certified Medical Office Manager (CMOM) exam. To attain CMOM certification, all candidates must demonstrate a high level of knowledge in financial management, managed care contracting, personnel, and time management. Risk management, medical record keeping and facility management issues should also be mastered.
- More than two years of education or training after high school required? No
- More than two years of work experience required? No
- Oral or written exam required? Yes
- Renewal required?
4. International Accredited Business Accountant (IABA)
ACAT seeks to ensure that all accredited individuals possess both the theoretical knowledge and the practical knowledge necessary to be successful practitioners. For that reason, candidates for accreditation must satisfy an experience requirement before becoming fully credentialed: three years of related work experience, up to two of which may be satisfied through college credit. Related work experience includes verifiable experience in accounting, financial services, or other field requiring a practical and theoretical knowledge of the subject matter covered on the ACAT Comprehensive Examination for the International Accredited Business Accountant. Those who pass the exam but who have not met the experience requirement may market themselves as having passed the ACAT Comprehensive Examination for International Accredited Business Accountant, but are not entitled to use the IABA designation.
- More than two years of education or training after high school required? No
- More than two years of work experience required? Yes
- Oral or written exam required? Yes
- Renewal required? No
What is the best certification for a customer service-call center manager?
The best customer service-call center manager certification is Certified Pharmacy Technician (CPhT). The Certified Pharmacy Technician (CPhT) is awarded by the Pharmacy Technician Certification Board. This certification is great to have as it shows an improvement in your competency to perform your role. You can earn this certification at the beginning of your career, as it often doesn't require a minimum education level and work experience.
Here's a bit more background on how to obtain this customer service-call center manager certification:
- To become a certified Certified Pharmacy Technician (CPhT), you need to pass the exam.
- Lucky you - certification doesn't require more than two years of work experience.
- Renew certification every 2 year.
What certifications can impact a customer service-call center manager career and salary?
The Certified Pharmacy Technician certification will help you to secure a pharmacist technician position, which will increase your pay and career trajectory. A pharmacist technician's average salary is $34,419 whereas customer service-call center managers make an average salary of $33,476.
The most common combination of customer service-call center manager certifications include: Certified Pharmacy Technician (CPhT), Certified Management Accountant (CMA), and Certified Medical Office Manager (CMOM).
Online courses for customer service-call center managers to earn certifications
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