Customer service-call center manager demographics and statistics in the US
Customer service-call center manager demographics research summary. Zippia estimates customer service-call center manager demographics and statistics in the United States by using a database of 30 million profiles. Our customer service-call center manager estimates are verified against BLS, Census, and current job openings data for accuracy. Zippia's data science team found the following key facts about customer service-call center managers after extensive research and analysis:
- There are over 7,336 customer service-call center managers currently employed in the United States.
- 70.7% of all customer service-call center managers are women, while 29.3% are men.
- The average customer service-call center manager age is 44 years old.
- The most common ethnicity of customer service-call center managers is White (67.1%), followed by Hispanic or Latino (15.4%), Asian (6.4%) and Black or African American (6.3%).
- Customer service-call center managers are most in-demand in Dallas, TX.
- The telecommunication industry is the highest-paying for customer service-call center managers.
- 10% of all customer service-call center managers are LGBT.
On this page
Customer service-call center manager demographics by:
Customer service-call center manager gender statistics
70.7% of customer service-call center managers are women and 29.3% of customer service-call center managers are men.
- Female, 70.7%
- Male, 29.3%
Customer service-call center manager gender ratio
| Gender | Percentages |
|---|---|
| Female | 70.7% |
| Male | 29.3% |
Customer service-call center manager gender pay gap
Women earn 96¢ for every $1 earned by men
Male income
$34,034
Female income
$32,520
Customer service-call center manager gender ratio over time
This data breaks down the percentage of men and women in customer service-call center manager positions over time. Currently, 70.7% of customer service-call center managers are female.
Customer service-call center manager gender ratio by year
| Year | Male | Female |
|---|---|---|
| 2010 | 34.65% | 65.35% |
| 2011 | 33.98% | 66.02% |
| 2012 | 33.20% | 66.80% |
| 2013 | 33.71% | 66.29% |
| 2014 | 35.51% | 64.49% |
| 2015 | 34.23% | 65.77% |
| 2016 | 35.12% | 64.88% |
| 2017 | 32.57% | 67.43% |
| 2018 | 32.49% | 67.51% |
| 2019 | 30.67% | 69.33% |
| 2020 | 30.78% | 69.22% |
| 2021 | 29.25% | 70.75% |
Customer service-call center manager related jobs gender ratio
We compared customer service-call center managers with similar job titles to see how gender ratios vary. As you can see, district commercial superintendent and street superintendent have the biggest gender ratio gaps.
| Job title | Male | Female |
|---|---|---|
| Administrative Assistant To General Manager | 9% | 91% |
| Manager Stylist | 9% | 91% |
| Salon Manager | 12% | 88% |
| Customer Service-Call Center Manager | 29% | 71% |
| General Superintendent | 97% | 3% |
| Street Superintendent | 97% | 3% |
| District Commercial Superintendent | 98% | 2% |
Male
Female
100%
75%
50%
25%
0%
0%
25%
50%
75%
100%
Customer service-call center manager demographics by race
The most common ethnicity among customer service-call center managers is White, which makes up 67.1% of all customer service-call center managers. Comparatively, 15.4% of customer service-call center managers are Hispanic or Latino and 6.4% of customer service-call center managers are Asian.
- White, 67.1%
- Hispanic or Latino, 15.4%
- Asian, 6.4%
- Black or African American, 6.3%
- Unknown, 4.3%
- American Indian and Alaska Native, 0.5%
Customer service-call center manager race
| Customer service-call center manager race | Percentages |
|---|---|
| White | 67.1% |
| Hispanic or Latino | 15.4% |
| Asian | 6.4% |
| Black or African American | 6.3% |
| Unknown | 4.3% |
| American Indian and Alaska Native | 0.5% |
Customer service-call center manager race and ethnicity over time
See how customer service-call center manager racial and ethnic diversity trended since 2010 according to the United States Census Bureau data.
Customer service-call center manager race and ethnicity by year
| Year | White | Black or African American | Asian | Hispanic or Latino |
|---|---|---|---|---|
| 2010 | 74.75% | 6.36% | 5.32% | 11.27% |
| 2011 | 74.59% | 6.52% | 5.34% | 10.99% |
| 2012 | 74.24% | 6.09% | 5.48% | 12.06% |
| 2013 | 74.75% | 5.91% | 5.52% | 11.42% |
| 2014 | 73.64% | 5.88% | 5.42% | 12.78% |
| 2015 | 73.66% | 5.95% | 5.36% | 12.70% |
| 2016 | 71.33% | 6.45% | 5.80% | 13.91% |
| 2017 | 72.68% | 5.94% | 5.54% | 13.41% |
| 2018 | 72.24% | 5.71% | 6.12% | 13.28% |
| 2019 | 70.86% | 5.98% | 6.16% | 14.35% |
| 2020 | 69.10% | 6.02% | 5.80% | 14.25% |
| 2021 | 67.05% | 6.26% | 6.43% | 15.44% |
Customer service-call center manager wage gap by race
According to our data, asian customer service-call center managers have the highest average salary compared to other ethnicities. Black or african american customer service-call center managers have the lowest average salary at $33,397.
| Ethnicity | Salary |
|---|---|
| Unknown | $33,819 |
| White | $34,360 |
| Black or African American | $33,397 |
| Asian | $34,592 |
| Hispanic or Latino | $34,013 |
Average customer service-call center manager age
See how the average age of customer service-call center managers varies based on ethnicity and gender.
Male
Female
Customer service-call center manager age by race and gender
| Race | Male age | Female age |
|---|---|---|
| Black or African American | 42 | 45 |
| Unknown | 42 | 41 |
| Asian | 43 | 41 |
| Hispanic or Latino | 42 | 40 |
| White | 45 | 44 |
| American Indian and Alaska Native | 43 | 44 |
Customer service-call center manager age breakdown
The average age of customer service-call center managers is 40+ years years old, representing 64% of the customer service-call center manager population.
Customer service-call center manager age breakdown
| Customer Service-Call Center Manager Years | Percentages |
|---|---|
| 40+ years | 64% |
| 30-40 years | 30% |
| 20-30 years | 6% |
Customer service-call center manager educational attainment
The most common degree for customer service-call center managers is high school diploma, with 31% of customer service-call center managers earning that degree. The second and third most common degree levels are bachelor's degree degree at 28% and bachelor's degree degree at 23%.
- High School Diploma, 31%
- Bachelor's, 28%
- Associate, 23%
- Diploma, 8%
- Other Degrees, 10%
Customer service-call center managers by degree level
| Customer service-call center manager degree | Percentages |
|---|---|
| High School Diploma | 31% |
| Bachelor's | 28% |
| Associate | 23% |
| Diploma | 8% |
| Other Degrees | 10% |
Customer service-call center manager jobs you might like
Customer service-call center manager wage gap by degree level
According to the data, customer service-call center managers with a Master's degree earn more than those without, at $37,445 annually. With a Doctorate degree, customer service-call center managers earn a median annual income of $36,839 compared to $35,094 for customer service-call center managers with an Bachelor's degree.
| Education | Salary |
|---|---|
| Master's Degree | $37,445 |
| High School Diploma or Less | $32,121 |
| Bachelor's Degree | $35,094 |
| Doctorate Degree | $36,839 |
| Some College/ Associate Degree | $32,548 |
Customer service-call center manager employment statistics
Most customer service-call center managers work for a private in the professional industry.
Company size where customer service-call center managers work
Below, you can see the size of companies where customer service-call center managers work.
Customer service-call center manager jobs by employer size
| Company size | Percentages |
|---|---|
| < 50 employees | 3% |
| 50 - 100 employees | 7% |
| 100 - 500 employees | 9% |
| 500 - 1,000 employees | 7% |
| 1,000 - 10,000 employees | 28% |
| > 10,000 employees | 45% |
Customer service-call center manager jobs by company type
Employees with the customer service-call center manager job title have their preferences when it comes to working for a company. For instance, most customer service-call center managers prefer to work at private companies over public companies.
Customer service-call center manager jobs by sector
| Company type | Percentages |
|---|---|
| Education | 1% |
| Public | 45% |
| Private | 52% |
| Government | 2% |
Customer service-call center manager jobs by industry
The most common industries for customer service-call center managers are professional, retail and finance.
Customer service-call center manager industry statistics
| Industry | Percentages |
|---|---|
| Fortune 500 | 22% |
| Professional | 14% |
| Retail | 11% |
| Finance | 10% |
| Technology | 8% |
| Health Care | 4% |
| Telecommunication | 4% |
| Insurance | 4% |
| Media | 3% |
| Transportation | 3% |
| Manufacturing | 3% |
| Hospitality | 3% |
| Energy | 2% |
| Pharmaceutical | 1% |
| Internet | 1% |
| Government | 1% |
| Automotive | 1% |
| Utilities | 1% |
| Start-up | 1% |
| Non Profits | 1% |
| Real Estate | 1% |
| Education | 1% |
Customer service-call center manager turnover and employment statistics
Customer service-call center manager unemployment rate over time
The unemployment rate for customer service-call center managers between 2008 and the most recent data has varied, according to the Bureau of Labor Statistics.
Customer service-call center manager unemployment rate by year
| Year | Customer service-call center manager unemployment rate |
|---|---|
| 2010 | 6.02% |
| 2011 | 5.17% |
| 2012 | 4.50% |
| 2013 | 3.74% |
| 2014 | 3.19% |
| 2015 | 2.83% |
| 2016 | 2.57% |
| 2017 | 2.68% |
| 2018 | 2.15% |
| 2019 | 2.22% |
| 2020 | 3.68% |
| 2021 | 4.01% |
Average customer service-call center manager tenure
The average customer service-call center manager stays at their job for 1-2 years, based on the 9,871 customer service-call center managers resumes in Zippia's database.
Customer service-call center manager tenure statistics
| Number of years | Percentages |
|---|---|
| Less than 1 year | 36% |
| 1-2 years | 36% |
| 3-4 years | 11% |
| 5-7 years | 10% |
| 8-10 years | 3% |
| 11+ years | 4% |
Customer service-call center manager LGBT ratio compared to similar jobs
Review the percent of customer service-call center managers that are members of the LGBT community. You can see how this compares to similar jobs in the chart below.
| Job title | LGBT | Job openings |
|---|---|---|
| Maintenance Director | 7.93% | 65,496 |
| Senior Project Manager | 8.41% | 183,210 |
| Group Sales Manager | 9.38% | 104,735 |
| Customer Service-Call Center Manager | 10.39% | - |
| Chief Operating Officer/Vice President Of Operations | 11.63% | 157,158 |
| Human Resources Generalist/Manager | 13.02% | 46,682 |
| Advertising Manager | 14.95% | 43,083 |
Similar customer service-call center manager jobs LGBT demographics
| Profession | Percentages of LGBT | Job openings |
|---|---|---|
| Maintenance Director | 7.93% | 65,496 |
| Senior Project Manager | 8.41% | 183,210 |
| Group Sales Manager | 9.38% | 104,735 |
| Chief Operating Officer/Vice President Of Operations | 11.63% | 157,158 |
| Human Resources Generalist/Manager | 13.02% | 46,682 |
| Advertising Manager | 14.95% | 43,083 |
Foreign languages spoken by customer service-call center managers
The most common foreign language among customer service-call center managers is Spanish at 73.2%. The second-most popular foreign language spoken is French at 6.7% and Arabic is the third-most popular at 3.3%.
- Spanish, 73.2%
- French, 6.7%
- Arabic, 3.3%
- Portuguese, 3.0%
- Italian, 1.5%
- Other, 12.3%
Customer service-call center manager languages spoken
| Foreign language | Percentages |
|---|---|
| Spanish | 73.2% |
| French | 6.7% |
| Arabic | 3.3% |
| Portuguese | 3.0% |
| Italian | 1.5% |
| Other | 12.3% |
