Customer Service-Call Center Manager Statistics and Facts in the US

Research Summary. Using a database of 30 million profiles, Zippia estimates demographics and statistics for customer service-call center managers in the United States. Our estimates are verified against BLS, Census, and current job openings data for accuracy. After extensive research and analysis, Zippia's data science team found that:

  • There are over 5,899 customer service-call center managers currently employed in the United States.
  • 66.9% of all customer service-call center managers are women, while only 27.2% are men.
  • The average age of an employed customer service-call center manager is 44 years old.
  • The most common ethnicity of customer service-call center managers is White (72.5%), followed by Hispanic or Latino (13.6%) and Black or African American (5.8%).
  • The majority of customer service-call center managers are located in AZ, Phoenix and TX, Houston.
  • Customer service-call center managers are most in-demand in Grandville, MI.
  • Customer service-call center managers are paid an average annual salary of $29,743.
  • The retail industry is the highest-paying for customer service-call center managers.
  • Jersey City, NJ pays an annual average wage of $40,543, the highest in the US.
  • Customer service-call center managers average starting salary is $24,000.
  • In 2021, women earned 95% of what men earned.
  • The top 10% of highest-paid customer service-call center managers earn as much as $36,000 or more.
  • 18% of all customer service-call center managers are LGBT.
  • Pennsylvania is the best state for customer service-call center managers to live.
  • Customer service-call center managers are more likely to work at public companies in comparison to private companies.

Customer Service-Call Center Manager Statistics By Gender

Among customer service-call center managers, 66.9% of them are women compared to 27.2% which are men.

Job Title
  • Female, 66.9%
  • Male, 27.2%
  • Unknown, 5.9%
Job Title
GenderascdescPercentagesascdesc
Female
66.9%
Male
27.2%
Unknown
5.9%

Gender Pay Gap For Customer Service-Call Center Manager

Women Earn 95¢ For Every $1 Earned By Man

male-income
Male Income
$32,172
female-income
Female Income
$30,562

Customer Service-Call Center Manager Gender Over Time

This data shows how men and women predominate in the customer service-call center manager position over time.

Male
Female
76%
73%
71%
68%
66%
63%
2008
2009
2010
2011
2012
2013
2014
2015
2016
2017
2018
YearascdescMaleascdescFemaleascdesc
2008
70.72%
29.28%
2009
70.86%
29.14%
2010
69.76%
30.24%
2011
68.80%
31.20%
2012
68.48%
31.52%
2013
68.35%
31.65%
2014
71.21%
28.79%
2015
70.45%
29.55%
2016
70.37%
29.63%
2017
68.98%
31.02%
2018
68.87%
31.13%

Customer Service-Call Center Manager Male to Female Ratio

We compared this job title with other job titles to see how gender percentages varied. As you can see, general superintendent and director of plant operations have the biggest difference in gender.

Compare Jobs
Job Titleascdesc
Maleasc
Femaleascdesc
Administrative Assistant To General Manager11%85%
Manager Stylist13%83%
Alteration Manager15%82%
Customer Service-Call Center Manager27%67%
District Commercial Superintendent90%2%
Director Of Plant Operations93%4%
General Superintendent94%3%
Male
Female
100%
75%
50%
25%
0%
General Superintendent
Director Of Plant Operations
District Commercial Superintendent
Customer Service-Call Center Manager
Alteration Manager
Manager Stylist
Administrative Assistant To General Manager
0%
25%
50%
75%
100%

Customer Service-Call Center Manager Statistics By Race

The most common ethnicity among customer service-call center managers is White, which makes up 72.5% of all customer service-call center managers. Comparatively, there are 13.6% of the Hispanic or Latino ethnicity and 5.8% of the Black or African American ethnicity.

Job Title
  • White, 72.5%
  • Hispanic or Latino, 13.6%
  • Black or African American, 5.8%
  • Asian, 5.5%
  • Unknown, 2.2%
  • American Indian and Alaska Native, 0.4%
Job Title
Customer Service-Call Center Manager RaceascdescPercentagesascdesc
White
72.5%
Hispanic or Latino
13.6%
Black or African American
5.8%
Asian
5.5%
Unknown
2.2%
American Indian and Alaska Native
0.4%

Customer Service-Call Center Manager Race And Ethnicity Over Time

Using the Census Bureau data, we found out how the percentage of each ethnic category trended between 2008-2018 among customer service-call center managers.

  • White
  • Asian
  • Hispanic or Latino
  • Black or African American
YearascdescWhiteascdescBlack or African AmericanascdescAsianascdescHispanic or Latinoascdesc
2010
74.98%
6.45%
4.68%
11.57%
2011
74.82%
6.61%
4.71%
11.29%
2012
74.47%
6.18%
4.84%
12.36%
2013
74.98%
6.00%
4.88%
11.72%
2014
73.87%
5.97%
4.78%
13.08%
2015
73.89%
6.04%
4.72%
13.00%
2016
71.56%
6.54%
5.17%
14.21%
2017
72.91%
6.03%
4.91%
13.71%
2018
72.48%
5.80%
5.48%
13.58%

Customer Service-Call Center Manager Wage Gap By Race

Asian customer service-call center managers have the highest average salary compared to other ethnicities. Black or african american customer service-call center managers have the lowest average salary at $30,671.
$33,000
$32,000
$31,000
$30,000
Unknown
White
Black or African American
Asian
Hispanic or Latino
Ethnicityascdesc
Salaryascdesc
Unknown$30,899
White$31,670
Black or African American$30,671
Asian$32,122
Hispanic or Latino$31,473

Average Age of a Customer Service-Call Center Manager

We determined the average age of customer service-call center managers based on ethnicity and gender.

Male
Female
RaceascdescMale AgeascdescFemale Ageascdesc
Black or African American
46
42
Unknown
42
41
Asian
43
41
Hispanic or Latino
41
40
White
46
44
American Indian and Alaska Native
42
51

Customer Service-Call Center Manager Age Breakdown

This chart breaks down the ages of customer service-call center manager employees. Interestingly enough, the average age of customer service-call center managers is 40+ years old, which represents 64% of the population.

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20-30 years

30-40 years

40+ years


Customer Service-Call Center Manager YearsascdescPercentagesascdesc
20-30 years
9%
30-40 years
28%
40+ years
64%

Types of Customer Service-Call Center Manager Degree Levels

The most common degree for customer service-call center managers is high school diploma 31% of customer service-call center managers earn that degree. A close second is bachelor's degree with 28% and rounding it off is associate degree with 23%.

Job Title
  • High School Diploma, 31%
  • Bachelors, 28%
  • Associate, 23%
  • Diploma, 8%
  • Other Degrees, 10%
Job Title
Customer Service-Call Center Manager DegreeascdescPercentagesascdesc
High School Diploma
31%
Bachelors
28%
Associate
23%
Diploma
8%
Other Degrees
10%

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Customer Service-Call Center Manager Wage Gap By Education

Customer service-call center managers with a Masters degree earn more than those without, at $37,056 annually. With a Bachelors degree, customer service-call center managers earn a median annual income of $33,917 compared to $32,172 for customer service-call center managers with an Associate degree.
$38,000
$36,000
$34,000
$32,000
$30,000
High School Diploma or Less
Master's Degree
Bachelor's Degree
Some College/ Associate Degree
Educationascdesc
Salaryascdesc
High School Diploma or Less$31,150
Master's Degree$37,056
Bachelor's Degree$33,917
Some College/ Associate Degree$32,172

Customer Service-Call Center Manager Employment Statistics

This section highlights the information we gathered about the types of businesses and industries that employ customer service-call center managers. We found that the most common company type is public. In addition, the industry that employs the most customer service-call center managers is the finance industry.

Company Size

We created this chart to show you the average size of companies that typically hire customer service-call center managers.

Compare Jobs

< 50 employees

50 - 100 employees

100 - 500 employees

500 - 1,000 employees

1,000 - 10,000 employees

> 10,000

Company SizeascdescPercentagesascdesc
< 50 employees
1%
50 - 100 employees
1%
100 - 500 employees
4%
500 - 1,000 employees
7%
1,000 - 10,000 employees
37%
> 10,000 employees
49%

The Types Of Companies Customer Service-Call Center Manager Work In

Employees with the customer service-call center manager job title have their preferences when it comes to working for a company. For instance, most customer service-call center managers prefer to work at public companies over private companies.

Compare Jobs

Public

Private

Company TypeascdescPercentagesascdesc
Education
0%
Public
54%
Private
45%
Government
0%

Top Industries Hiring Customer Service-Call Center Managers

Just based on the number of employees within each industry, we were able to determine the most common industries that employ customer service-call center managers. Those industries include finance, technology and retail.

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Fortune 500

Finance

Retail

Technology

Professional

IndustryascdescPercentagesascdesc
Fortune 500
23%
Finance
11%
Retail
10%
Technology
10%
Professional
9%
Insurance
7%
Health Care
6%
Telecommunication
5%
Media
3%
Hospitality
3%
Transportation
2%
Utilities
2%
Manufacturing
2%
Non Profits
2%
Internet
1%
Automotive
1%
Construction
1%

Customer Service-Call Center Manager Turnover And Employment Statistics

Customer Service-Call Center Manager Unemployment Rate Over Time

The Bureau of Labor Statistics came in clutch when it came down to figuring out how the unemployment rate has changed over time. Between 2008 and 2018, this is how the number of customer service-call center managers changed.

  • Unemployment rate
YearascdescCustomer Service-Call Center Manager Unemployment Rateascdesc
2010
6.02%
2011
5.17%
2012
4.50%
2013
3.74%
2014
3.19%
2015
2.83%
2016
2.57%
2017
2.68%
2018
2.15%

The Average Number of Years That Customer Service-Call Center Manager Stay in a Job

By looking over 9,871 customer service-call center managers resumes, we figured out that the average customer service-call center manager enjoys staying at their job for 1-2 years for a percentage of 36%.

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Less than one year

1-2 years

3-4 years

5-7 years

8-10 years

11+ years


Number or YearsascdescPercentagesascdesc
Less than 1 year
36%
1-2 years
36%
3-4 years
11%
5-7 years
10%
8-10 years
3%
11+ years
4%

Comparing The LGBT Ratio of Customer Service-Call Center Managers with Other Job Titles

After finding the gender ratio, we wondered if the percentages of LGBT persons were different as well. Using the data below, you can see how other job titles compare to customer service-call center managers.

Compare Jobs
Job Titleascdesc
LGBTasc
Vice President Of Engineering15.08%
Customer Service-Call Center Manager17.88%
Interim Chief Executive Officer18.57%
Crew Manager21.82%
Advertising Manager25.47%
Chief Program Officer28.57%
Director Of Case Management29.21%

ProfessionascdescPercentages of LGBT ascdesc
Vice President Of Engineering
15.08%
Interim Chief Executive Officer
18.57%
Crew Manager
21.82%
Advertising Manager
25.47%
Chief Program Officer
28.57%
Director Of Case Management
29.21%

Foreign Languages Spoken By Customer Service-Call Center Managers

The most common foreign language among customer service-call center managers is Spanish at 73.2%. The second-most popular foreign language spoken is French at 6.7% and Arabic is the third-most popular at 3.3%.

Job Title
  • Spanish, 73.2%
  • French, 6.7%
  • Arabic, 3.3%
  • Portuguese, 3.0%
  • Italian, 1.5%
  • Other, 12.3%
Job Title
Foreign LanguageascdescPercentagesascdesc
Spanish
73.2%
French
6.7%
Arabic
3.3%
Portuguese
3.0%
Italian
1.5%
Other
12.3%

Customer Service-Call Center Manager Jobs

Recently Added Customer Service-Call Center Manager Jobs

Customer Service-Call Center Manager Heatmaps

Where Do Customer Service-Call Center Managers Earn The Most?

The map here shows where customer service-call center managers earn the highest salaries in the U.S. The darker areas across the 50 states highlight the highest salaries.

Average Salary

Where Are Customer Service-Call Center Managers Located?

By looking through more than 9,871 resumes, we found that the most popular places for customer service-call center managers are AZ, Phoenix and TX, Houston.

Number of Customer Service-Call Center Managers