Customer service-call center manager job description

Title: Call Center / Customer Service 1

Location: Remote

Duration: 3+ Months Contract (Possible Extension)

Pay Rate: Best in the Market

Job Description:

• These openings are for supporting the call volume for our internal and external health plans.
• Answer incoming heatlhcare contact center calls and route appropriately to clinical staff.
• Gather and verify demographic information and document calls using standard computer software and systems.
• Use tools and apply problem-solving skills to identify immediate caller needs, including potential crisis calls; escalate crisis calls according to standard operating procedures.
• Use verbal communication strategies to effectively elicit information, gain confidence from caller and provide reassurance.
• Answer inbound call and make outbound calls according to department policies and procedures.
• Use active listening skills and interviewing techniques to accurately identify caller’s presenting concerns.
• Identify and employ alternative approaches to communicate with callers when encountering barriers.

Describe the performance expectations/metrics for this individual and their team:a

• During training – attendance is key metric. Need to attend training 100% of the time for the first 2 weeks , any days missed will result in valuable information missed that make it difficult to catch up. There is a set curriculum and agenda. Candidates who miss training time have not historically been successful in the role.
• 5 weeks post-training: Quality, Adherence, Productivity, Documentation, Attendance will be measured regularly.

Tell me about what their first day looks like:

• Day 1: Complete initial new hire orientation – Client University modules for the first half day, then curriculum and agenda for next few weeks will be presented during the second half of day 1
• 2 weeks of in-class training, phones for 2 weeks, then in-class training to finish materials
• Final nesting period before starting production schedule

Note:

Training is 4-5 weeks. 2 weeks of classroom, 3 weeks on floor, 2 weeks of classroom, The first 2 weeks is a training schedule which is 8:30-5pm. Once on the phones: 10 or 11am to 7pm.

Schedules can vary drastically since we are 24/7 operation to include working weekends and holidays. Must be flexible to work any hours whether morning, day, evening and overnight, weekends and holidays so that they are not expecting anything different. Candidates need to be locked down on working afternoon and night shifts. Actual shift info will be sent (three options) before starting and they will get 1st, 2nd, 3rd choice. They need be locked down on being flexible and not working 1st shift.

Company DescriptionWe place top talent through our divisions: Technology, Staffing, Professionals, Talent Digitalization, and Pyramid Academy. Our flexible staffing options include contract, contract-to-hire, direct hire, and SOW/Statement of Work. We deliver top talent to our clients by combining the use of the latest technology with the subject-matter expertise that our seasoned team of recruiters brings to the process. With the integration of smart sourcing tools, machine learning, and AI/Artificial Intelligence into our screening process across the organization; we evaluate a large volume of candidates to find the most suitable talent.

MotorWorld is now hiring a Customer Service Advisor for our growing team. As a Customer Service Advisor you will serve as a liaison between the dealership and its customers thru the phone and email.
Experience Everything MileOne has to Offer:
Competitive compensation Training and mentoring Great opportunities for advancement Positive, success driven work environment

Essential Duties:
Place Outbound Sales & Service follow up calls and follow a call script Provide Customer Feed-back to Dept. Mgrs. thru email.Take Inbound Calls regarding Sales & Service follow up calls Handle and process service requests and parts inquires-facilitate to correct departments Follow up with all sales and warranty customers within 48 hours to ensure customer satisfaction Assists in other areas when needed

Qualifications:
2 years of call center experience and Strong customer service skills Ability to achieve daily call goals within a fast past work environment Must be flexible with scheduling, including nights, weekends, and holidays Must have great phone and computer skills Detailed oriented Ability to multi-task Great attitude with a high-energy personality

Our MileOne Employee Advantage:MileOne believes that taking care of our employees is the most important step in creating a positive workplace and a successful company. MileOne offers a number of exclusive benefits and programs that are designed to help our employees and their families succeed both at home and in the workplace.

MileOne Employee Advantage includes health and financial benefits, and training and mentoring. We also offer an Employee Purchase Program, the MileOne Support Fund: by Employees, for Employees, the NextMile Scholarship Program, an Employee Assistance Program and more.

MileOne Autogroup is an equal opportunity employer and we maintain a drug free work environment.

By applying for this job, you agree to receive email communication, as well as telephone and/or SMS text communications using an autodialer or otherwise, at the number you have provided. Message and data rates may apply; text STOP to opt out after receiving text communications.

Corp - Clerical

Motorworld Corporate

Post Externally Only

Zip Code
18703

Call Center, Furniture Warranty Customer Service- FT

Experienced Furniture & Bedding Claims Specialists- Bring your experience to work for you where people love to shop! Boscov's is a chain of full service department stores serving the total family needs of our customers. For nearly 100 years, Boscov's has been known for its great values and famous brands, and for offering a broad selection of quality merchandise in its stores and online. We are looking for a Furniture & Bedding Claims Specialist to join our growing team working in our Furniture & Bedding Department.

As part of a fast-paced, dynamic Customer Care Center team, you will handle post-delivery inquiries and warranty claims for furniture, bedding, and patio merchandise. If you have strong customer service and problem solving skills, this is a great opportunity to pursue a rewarding career with a company known for service, quality and big savings. Apply today!

Job Responsibilities
In our inbound Care Center you will create and follow up on post-delivery and warranty claims for furniture, bedding, and patio merchandise via phone. You will be responsible for establishing professional, yet personalized rapport with both internal and external customers in order to provide the best possible experience and solutions. In addition, you will communicate daily with outside vendors, furniture technicians, delivery carriers, as well as a variety of co-workers from other areas of the company by phone and email.

Job Requirements
Successful candidates for the Big Ticket Customer Care Specialist role should have the ability and desire to actively engage and provide excellent customer service.

Additional requirements:
• Customer-oriented focus
• Strong computer skills
• Excellent problem solving skills with the ability to multi-task
• Good communication skills, both verbal and written
• Ability to work well with others and be a team player
• Flexible availability that includes one to two evenings a week and a Saturday rotation

Benefits
At Boscov's, we value our employees, and that's why we provide a competitive compensation and benefits package. As a member of our service team, you will be eligible to receive:

• Weekly Pay
• New starting rate!
• Comprehensive benefits package, including medical/dental
• Paid Vacations and Personal days
• Storewide Employee Discounts
• Much More!

Work where people love to shop!
Equal Opportunity Employer

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