Customer service-call center manager resume examples from 2025
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How to write a customer service-call center manager resume
Craft a resume summary statement
Your resume summary sums up your experience and skills, making it easy for hiring managers to understand your qualifications at a glance. Here are some tips to writing the most important 2-4 sentences of your resume:
Step 1: Mention your current job title or the role you're pursuing.
Step 2: Include your years of experience in customer service-call center manager-related roles. Consider adding relevant company and industry experience as relevant to the job listing.
Step 3: Highlight your greatest accomplishments. Here is your chance to make sure your biggest wins aren't buried in your resume.
Step 4: Again, keep it short. Your goal is to summarize your experience and highlight your accomplishments, not write a paragraph.
These four steps should give you a strong elevator pitch and land you some customer service-call center manager interviews.Please upload your resume so Zippia’s job hunt AI can draft a summary statement for you.
List the right project manager skills
Your Skills section is an easy way to let recruiters know you have the skills to do the job. Just as importantly, it can help your resume not get filtered out by hiring software. Here is how to make the most of your skills section and make sure you have the right keywords:
- Look at the job listing and skills listed. You need to include the exact keywords from the job description to get your resume in front of an actual human. Do you have those skills? Fantastic! Be sure to list them.
- Include as many relevant hard or technical customer service-call center manager skills as possible for each job you apply to.
- Be specific with the skills you have and be sure you are using the most up to date and accurate terms.
Here are example skills to include in your “Area of Expertise” on a customer service-call center manager resume:
- Inbound Calls
- Data Entry
- Customer Care
- Customer Service
- Computer System
- Credit Card Payments
- Customer Inquiries
- Health Insurance
- Customer Support
- Telephone Calls
- Quality Standards
- Customer Accounts
- Customer Feedback
- Customer Interaction
- Medicare
- Problem Resolution
- Outbound Customer Calls
- Customer Product Complaints
- Customer Issues
- Medicaid
- Billing Issues
- Payment Arrangements
- Customer Grievances
- Customer Orders
- Technical Issues
- Customer Satisfaction
- Direct Reports
- Product Knowledge
- Customer Problems
- Billing Inquiries
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How to structure your work experience
Next you should include your work experience. Structure your work experience section by listing your most recent experience first, followed by earlier roles in reverse chronological order.
Start with your job title, company name, city, and state on the left. Align dates in month and year format on the right-hand side.
Include only recent, relevant jobs. Avoid including work experience over 20 years to avoid ageism.
Beneath each job, you should have bullet points to emphasize why you're the perfect fit for the customer service-call center manager.
How to write customer service-call center manager experience bullet points
Remember, your resume is not a list of responsibilities or a job description. This is your chance to show why you're good at your job and what you accomplished.
Use the XYZ formula for your work experience bullet points. Here's how it works:
- Use strong action verbs like Led, Built, or Optimized.
- Follow up with numbers when possible to support your results. How much did performance improve? How much revenue did you drive?
- Wrap it up by explaining the actions you took to achieve the result and how you made an impact.
This creates bullet points that read Achieved X, measured by Y, by doing Z.
Here are examples from great customer service-call center manager resumes:
Work history example #1
Customer Service-Call Center Manager
Genworth Financial
- Led claims and provider management teams to exceed performance metrics including productivity, quality and service.
- Analyzed staff productivity and performance to create service level goals and metrics for monthly scorecards.
- Assisted manager with hiring of employees, payroll, writing letters, meetings, ordering supplies, and filing reports.
- Assisted relationship enhancement with large institutional provider through increased communication and expeditious processing of backlogged hospital claims.
- Developed and implemented a supervisory referral process that improved the timeliness of client complaint resolution.
Work history example #2
Cook/Server
Little Caesar Enterprises
- Prepared food, cleaning work areas and equipment, washing dishes.
- Worked about every position there besides management.
- Cleaned and prepped kitchen Washed dishes Cooked food using grill and deep fryer Assembled sandwiches
- Planned accordingly with all of Chipotle's food choices to never running out of food.
- Maintained a good communication with co-workers and guests and maintained a positive and professional work environment.
Work history example #3
Sous Chef
Restaurant Associates
- Supplied all food production for Caf Vienna and Panevino Restaurants
- Operated dish washing equipment, distributed and stored clean pots, dishes and utensils.
- Worked directly with commissary manager and other Chefs on new product development and implementation.
- Prepared food for main dishes, appetizers, soups, dressings & garnishes.
- Developed Chefs tasting table and interactive cooking Demo wine room for site visits, wine dinners and specialty events.
Work history example #4
Sales Clerk
Kohl's
- Implemented complete reset of jewelry department.
- Assisted customer with transactions Organized jewelry display Assisted supervisor with daily tasks
- Provided translation for Spanish-speaking clients, facilitating communication.
- Assisted customers with jewelry selection Merchandised new product Maintained accurate diamond count Back up cashier
- Assisted customers with jewelry and cosmetic selections.
Zippia’s AI can customize your resume for you.
Add an education section to your resume
The education section should display your highest degree first.
Place your education section appropriately on your resume. If you graduated over 5 years ago, this section should be at the bottom of your resume. If you just graduated and lack relevant work experience, the education section should go to the top.
If you have a bachelor's or master's degree, do not list your high school education. If your graduation year is more than 15-20 years ago, it's better not to include dates in this section.
Here are some examples of good education entries from customer service-call center manager resumes:
Bachelor's Degree in nursing
Chamberlain College of Nursing - North Brunswick
2010 - 2013
Associate's Degree in psychology
Arizona State University, Phoenix, AZ
2013 - 2015
Highlight your customer service-call center manager certifications on your resume
If you have any additional certifications, add them to the certification section.
Start simple. Include the full name of the certification. It's also good to mention the organization that issued the certification. Next, specify when you obtained the certification.
Here are some of the best certifications to have on customer service-call center manager resumes:
- Certified Pharmacy Technician (CPhT)
- Certified Management Accountant (CMA)
- Certified Medical Office Manager (CMOM)
- International Accredited Business Accountant (IABA)